# Page 8 | Pure Chat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Pure Chat the right Live Chat solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141708/Pure-Chat/reviews --- Pure Chat 4.6 (337) [View alternatives](https://www.capterra.com/p/141708/Pure-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Pure Chat ## Showing most helpful reviews Showing 176-200 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HF Hadi F. CEO Computer Software Used the software for: 6-12 months ### "Needs more work" January 17, 2017 4.0 the integrations can be better with Hubspot and other CRMs. the chat experience is not the best. If you compare Kayako and Intercom with PureChat, you see what I mean. PureChat can be alot better Pros customization Cons triggers chat with online users initiation from us integrations chat experience missed chats Review Source JC Jeff C. Marketing Manager Used the software for: Less than 6 months ### "Awesome Product and It's Free!" May 31, 2018 4.0 Pros I've tried a number of different support chat SaaS products and have found Pure Chat to be one of the better products. Great product to try if you want to stay away from the other alternatives that have a high monthly cost. Cons Some limited features compared to other products like Intercom and Drift, but both of those products cost money and are expected to have more features for the money. Pure Chat is a good option. Review Source Jennifer H. House cleaner/care taker Consumer Services Used the software for: I used a free trial ### "Pure Chat " July 10, 2020 5.0 My overall experience with pure chat has been a successful experience helping me bring clients for my own business and have easier access to other sites and softwares in one place which helped so much and made it very easy once you get a hang of everything and see how it's all set up. Pros Pure chat is an awesome messenger site with more products you are able to use like wordpress which I use a lot. When I first started using this software I never knew how advance it was after I started playing around with Pure Chat. It's a great software for small and somewhat big size businesses. I started using this product to promote my own cleaning business and it was an amazing success. Cons I have no cons what so ever with this software. I think its amazing all you can do with pure chat. Review Source AA Alicia A. Consumer Goods Used the software for: 6-12 months ### "We love Pure Chat" January 17, 2017 5.0 We use it in our small business and it has absolutely revolutionized our company. It converts so much traffic into chats, which in turn convert into sales. Pros The mobile and desktop platforms are fantastic. Cons Some bugginess occasionally. Review Source Response from Pure Chat January 17, 2017 Thanks for the great review Alicia! Glad you like the mobile app :) jB jim B. web design/sales advisor Marketing and Advertising Used the software for: 6-12 months ### "Pure Chat Review" January 17, 2017 5.0 Brilliant chat software, really stable and easy to use. Nice to see the software is always being tweeked to improve user experience. More users at a cheaper rate would be nice......Thanks for a great product. Pros easy to use, stable Cons price for more users Review Source Response from Pure Chat January 17, 2017 Thanks for the great review, Jim! NA Naveed A. Student Higher Education Used the software for: 1-2 years ### "As a user" March 29, 2019 4.0 Pros I use it many time, It is very easy to use. It is very easy to brings other to chat, I like its invite option. It is very capable live tool. Cons The day I start to use this this tool till now I find nothing to dislike. Review Source AS Abhimanyu S. Proprietor Used the software for: Less than 6 months ### "its simple to use and helps you understand and segregate between your regular customer and prospects" June 27, 2018 4.0 Pros it gives detailed information about the customer. where are they based what operating system they are on and history of previous chat with the customer Cons there is no application made for windows. you have to be logged on through a internet browser on their website always to answer the chats. chances are you might close the browser by mistake and that happens a bit Review Source ESB Elisa Sherin B. Sales Manager Hospitality Used the software for: 1-2 years ### "Great interface in Pure Chat" January 9, 2019 5.0 It's worth to pay a plan in this software I guess because it's good. Pros I enjoy in this application was it's great interface. It is very important for my own perception and to my business also. Can't imagine that I will discover this kind of great application. Cons The only thing I notice in Pure chat in 2 years using this software was it's limit when it's just free. You need to pay a plan in order to work it fully. Review Source NK Noah K. Parts Retail Wholesale Used the software for: 6-12 months ### "Working with Pure Chat" January 17, 2017 5.0 I like the way the Pure Chat is extremely simple to use and effective to reach customers. You have no glitches in the system either which is great Pros Easy accessibility. Cons Customers who lose connection. Review Source Response from Pure Chat January 17, 2017 Thanks for the great review, Noah! SS Stephanie S. Used the software for: ### "Excellent Customer Service" January 17, 2017 4.0 Our company has been using Pure Chat for approximately 15 months now and I can honestly say the customer service has been phenomenal! Quick answers, timely fixes, and pleasant conversations. The staff is very knowledgeable and if they cannot give you an immediate answer, one is provided quite quickly. I have seen some fantastic changes, updates and additions since we've started using Pure Chat and I feel the Pure Chat team is constantly driven to provide their customers with the things that are important to them such as daily reports, contact information, and site visitor tracking. The only area I would like to see improved is the communication of updates and/or changes. We are not always notified PRIOR to changes which can confuse a team of operators. Notification is always given, but I would like to see it done in a more timely manner. Review Source Response from Pure Chat January 17, 2017 Thanks for the review, Stephanie! We'll keep your comment about product updates in mind! LR Lindsay R. Owner Retail Used the software for: Less than 6 months ### "Increased Conversions" December 7, 2019 5.0 Excellent. I wish I would have used this immediately! It’s an excellent tool. Pros This chat box helps my customers connect with customer service SO EASY. I’ve seen a dramatic increase in inquires, that then led to conversions! LOVE. Cons Really no cons at this point. It’s simple and straightforward. It was easy to set up on my Shopify store. Review Source MH Mallory H. office manager Printing Used the software for: 6-12 months ### "Great Chat Service" January 17, 2017 5.0 Pure Chat is really easy to use, great for our clients and us. They have earned a client for life! Pros tools and reports Cons not being able to contact "missed chats" Review Source Response from Pure Chat January 17, 2017 Thanks for the great review Mallory! MKM Marnelli Kenneth M. Executive Level Manager Hospitality Used the software for: 6-12 months ### "Live action with your customer" March 7, 2019 4.0 Prefer to use this one compare to others software which is more complex. Pros Pure Chat provides a live chat to your customer which is good because live interaction is what the customer wants. Cons It still lack a features where you can saw each other in live interaction so the customer will not think that he or she is talking to a robot. Review Source VR Verified Reviewer Business/ QA Analyst Apparel & Fashion Used the software for: Less than 6 months ### "Connecting businesses to customers" March 31, 2019 4.0 Pros The online on demand chat solution that Pure Chat provides in very valuable in ensuring that we are able to connect to customers on demand. Cons I have sometimes noticed a lag from when a new request for chat was sent to when the notification appeared and so think that is one of the opportunities for improvement. Review Source LM Lillian M. CSR Apparel & Fashion Used the software for: 6-12 months ### "CSR agent review" January 24, 2017 5.0 It was very easy addressing customers needs through this service; and I will employ this system for future endeavors. Pros exceptional service and easy to use. Cons no phone capabilities. Review Source TE Tamika E. Executive Assistant Printing Used the software for: 6-12 months ### "Great way to connect with customers!" January 24, 2017 5.0 Easy and convenient way to stay connected to our customers! Efficient and quick delivery. Great for our customers who would rather not place a phone call. Review Source Response from Pure Chat January 25, 2017 We appreciate the great review, Tamika! GAE Gracielle Anne E. Events Manager Hospitality Used the software for: 6-12 months ### "Pure chat for my business" April 8, 2019 4.0 I realized that if pure chat will develop it can attract more users. Pros Pure chat really helps my small business for customer support. It has a live chat which can really attract customers. Cons The automated notifications of pure chat is sometimes having a problem that's the only thing i didn't like in pure chat software. Review Source VR Verified Reviewer Marketing Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Integrates With Slack For My Sales Team" January 19, 2019 4.0 Pros My sales team exclusively reaches out to people via slack. We wanted to try a chat service and this on integrates with slack, which is great. Cons My number one goal with this product was to find a system that integrates with chat, so I don't really have any cons. Review Source VR Verified Reviewer Digital Marketing Manager Computer Hardware Used the software for: Less than 6 months ### "Pure & Simple" July 16, 2019 5.0 Overall a great experience. Pros Pure Chat is such a great software for every industry! The plug in is so easy to set up and runs so smoothly. Cons Sometimes chat notifications take a second to come up/come in a little late, but that's the only complaint I can think of. Review Source mB maria B. dipendente Legal Services Used the software for: Less than 6 months ### "facile comunicazione" December 13, 2022 3.0 cominciato l'utilizzo da poco, per adesso lo consiglierei in alternativa anche ad altre app di simile utilizzo Pros facilissimo da utilizzare e istallare, fruibile nelle funzionalità offerte Cons migliorerei solo la grafica ma non si riscontrano da utente particolari criticità da dover segnalare Review Source Adria A. Foreign Attorney Legal Services Used the software for: Less than 6 months ### "Good to start your business" April 7, 2019 4.0 Pros What I like is that this software is very easy to use, it is very friendly. I feel it is more a software for start businesses. Also, it integrates with tools that we use everyday so that is very good. Cons There is nothing I have to say that I liked the least about this software. Review Source RT Rochelle T. Hotel Promotions Manager Hospitality Used the software for: 1-2 years ### "Attractive software" January 11, 2019 4.0 I still love the looks and font of pure chat. Pros Besides of features of pure chat. The other thing i reallly love in Pure chat is the looks and theme. It is very attractive and it has a lot of creativity. Cons When in terms of features pure chat has not enough for the best live chat. Because i cant send document or files using this. Review Source VR Verified Reviewer Optometrist Hospital & Health Care Used the software for: I used a free trial ### "easy chat " March 19, 2020 5.0 It connects well with mobile so can get notifications of chats immediately. Pros Easy and straightforward way to chat with patients. Good interface and large potential for customization. Cons Few hiccups here and there like connection issues but over it does what is expected from a chatting software. Review Source RR Ramir R. Regional Service Manager Used the software for: 1-2 years ### "Live Interaction to Customer" January 4, 2019 5.0 Live Chat in Pure Chat! Pros Pure Chat is very reliable, it is more convenient to interact in your customer when it's live. That's why i really like this live Chat software Cons You need to pay to use all the features but it you can afford it I swear it's worth to pay because it will be more profitable in your business. Review Source GU Greg U. Founder Consumer Goods Used the software for: Less than 6 months ### "Great chat software at the right price!" September 23, 2020 5.0 Overall, it's great software. The price is fair and the functionality is there. Pros The price of the software is very fair, the front-end user interface is intuitive, and the various settings are quite customizable for the application and your company's preferences Cons Not much not to like, it's great software. If I had to identify something, I would note that customer service from Pure Chat isn't particularly prompt Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing Pure Chat It was a coin toss! Review Source Similar Products Featured