eZee Technosys

eZee Burrp!


4.5 / 5
96 reviews

Who Uses This Software?

eZee Burrp is used by all types of Restaurants, Bars, Fine Dining, Fast Food Chains, Cafe, Casual Dining and lounges.


Average Ratings

96 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $575.00/one-time
  • Free Trial
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • eZee Technosys
  • www.ezeetechnosys.com/
  • Founded 2005
  • India

About eZee Burrp!

eZee BurrP! - A fully integrated Intuitive Restaurant POS Software is suitable to work in restaurants, bars, night clubs, quick service restaurant, delivery and other operations. Its simple approach, ease of use and rock-solid reliability makes eZee BurrP! a great system for your POS needs. Whether your restaurant is a single store or a part of nation wide chain, we will help you achieve simplicity in restaurant management. eZee BurrP! works on touch screen as well as on desktops.


eZee Burrp! Features

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

eZee Burrp! Reviews Recently Reviewed!


Burrp is very easy to use for end users and it's operational method with reports is the best i thin

Aug 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Menu engineering and BOM. Of course it's billing system is enjoyable.

Cons: The message sent from eZee front office is very poor for me and the database is also not rich as there are no option in guest info tab, company name and designation.

Overall: Basically i used to the burrp as an admin user and in my position i have to face lot of problems arise from the user end. Most of those problems are for not understanding the users and some of them are observed as a bug. But the significant matter it is that the support team of eZee getting the aware of any problem or issue or any other like this they resolved in no time of there best effort. So i myself very much feel pleasure to work with them and finally i never feel trouble to operate this application at all as the support team is always with us, day and night, working days or holidays.

Recommendations to other buyers: It will be more easier to the user to give the perfect advantages or follow the front office user's comment related with restaurant if there might be display the Guest Companies details like Company name and Designation of the guest.

Vendor Response

by eZee Technosys on September 02, 2016

Hi Mahbubur,

Delighted to know that you found our program remarkable enough to give it 5 stars. Regarding the small glitch, we would like to more about it in detail. Kindly write to us at support@ezeetechnosys.com. Our trainers will also advice how to upsell your utilities. We assure you that our team will keep bringing you quality service always.

Regards,
Team eZee

Capterra loader

Possibly on of the best POS that we have been using for a very long time

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1 It's very user-friendly interface makes it very easy for wage workers to understand without having to onboard them spending on training

2 it's got a lot of good security features in terms of limiting access and restricting data from being misused

3 it uses Excel as an input format rather than manually and doing everything which greatly reduced his time and effort that is needed to modify manual or change inventory

4 Backup is a very easy and simple process and sometimes scheduling the backup makes it a piece of mind for you for us to prevent complete loss of data

Cons: There are some minor bugs here and there likes not showing the complete time on the display on the KOT,

Inability to see a lot of reports

Overall: very good in terms of support and best is the fact 24*7 servie

Vendor Response

by eZee Technosys on October 16, 2018

Hello Rahul, Thank you so much for such a detailed review. We're glad that eZee BurrP! has been making your work better than ever before. We assure you to impart our best services. Addressing your cons, we would like to say that, in case of such errors, please reach out to our support team immediately. Since they're available 24x7x365, they will be the right team to help you.
Regards,
Team eZee

I am happy with using this software as this is new learning for me and it is best software.

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: eZee Restaurant software is as easy as the name because it is containing simple flow for the token and restaurant management. It's good software for the restaurant management system with different order type and with more efficiency.

Cons: Leas like is when we don't show interest in learning the software but with eZee Software if you will show show interest and understand flow then it will be most easiest way to utilize the software. Cons is when we do not understand things in the flow of the software but if someone is there to give training for the software online and offline it is most precise and grateful things to utilize and for the restaurant industry and that yes, we have received from onsite executive Mr. Samir Prajapati. He has good will to give training in consulting manner and with depth knowledge of the restaurant industry and eZee Software.

Overall: I do not require to take classes for the restaurant management after having training from eZee Restaurant management software.

Vendor Response

by eZee Technosys on July 16, 2018

Hi Abhilasha, thank you for such great feedback. That is true, that with detailed and in-depth training, eZee BurrP! is the best restaurant software you'll ever come across in the industry. Samir is over the top with your words of appreciation. In case you're stuck somewhere, do get in touch with our 24x7 live support team. Regards, Team eZee.

Capterra loader

Ezee Burrp (Point of Sales) Software

Oct 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's very easy to use since the user front office user only needs to interact with the graphic user interface ( GUI).

Then it's very easy to set up the configuration since there's is a configuration wizard. which just takes you step by step.

if you are stuck or there's is a problem with the software you can just call the support center team and the will be able to help since they operate 24hrs

Cons: The price for the full package Module is too high.

Overall: Best ever software for selling in a restaurant. if utilized well it can suit your business operations since it has all the features for tarcking purchases , Inventory, Payroll , and also it generates all kind of reports that may be needed.

Vendor Response

by eZee Technosys on November 09, 2018

Hello,
Thank you for your review. It's great to know you're finding eZee BurrP! suitable to your business needs. Regarding your concerns, we would like to say that we have set our product pricing according to the industry standards. Moreover, with eZee BurrP!, we have the most flexible planning as you only play for the modules you use. If you'd like to have more clarity on this, please contact our sales team at sales@ezeetechnosys.com.
Regards,
Team eZee

ezee- A complete package

Sep 07, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing which i like about the ezzburp software that i use is the menu items which is use is divided into sections and subsections so that incase if any one is operating other then regular person he can operate easily widout any diffculties so happy to use this software

Cons: sometimes it gets hanged but that's not an issue so there no thing that i dint like about the software

Overall: Its been one year since i have started using this software and it has simple and nice features so that anyone can use it smoothly widout any difficulty

Recommendations to other buyers: no other advice i want to give keep updating your clients related to all fields that u are doing well so that they can use this software easliy and i remember one person that is "jay dalal "whenever i need a help he is the person wid whom i had a good conversation so keep backing up this types of employes m not rembering other name so sory i couldnt give reviews about it in d end a good complete package

Vendor Response

by eZee Technosys on September 14, 2016

Hi Harsh,

Thank you for taking out time to write to us. Jay Dalal and his team were overjoyed to know that you found their efforts helpful. Our software is created to make our client¿s work more productive and effortless. Thank you for your feedback. Keep writing to us!

Regards,
Team eZee

This software has make big positive changes in the way that we operate our restaurant/bar.

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - It is very helpful with different menus, to add and take things from any menu, put specials and keep it updated for any activity.

-Keeping track of tables, and clients and tabs is much more easier with the software, the time reduces drastically when working.

Cons: The implementation took some time, and to understand the inventory and back office is some time hard, you could include different languages for people in other countries using the software, and maybe more aware of the updates for the software as we never hear when we need to update ours.

Overall: Profit, time and versatility.

Vendor Response

by eZee Technosys on February 27, 2018

Hi Klaberth. We are honored to receive your review. Regarding the cons, we do support multiple languages and release software updates time to time. You can follow this link time to time to see new features released - https://ezeeburrp.com/blog/category/ezee-burrp-release-notes/ You can reach our 24x7 live support so that you can download the language pack of your choice and for any other concerns. Please keep sharing more feedbacks with us on support@ezeetechnosys.com Thanks.

it was great the eZee support personnel (Neha Sharma) was quick to respond, he served my day.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: its an easy to use software for the staff and management here, plus its an all in one software software

Cons: i dont know with others but here when even we have a power outage and our internet goes the client machines stop connecting to the server. thats the issue here, though with our sister company they dont have this challenge

Vendor Response

by eZee Technosys on August 02, 2018

Hi David, Neha is happy to hear positive words from you. Regarding the problem you're facing of eZee BurrP! not working due to power outage and internet disconnection, we suggest you to check with your electrician if you can install a power backup. The concerned team is checking from our end and we'll get you a solution soon. You can give a try to our cloud POS eZee Optimus which works anytime on any device (requires no electricity, and only needs internet connection). For more queries do write to us at support@ezeetechnosys.com. Best Regards, Team eZee.

Mnarani Club, Kilifi, Kenya review

Sep 12, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly. accurate in stock control.

Cons: Void reports are sometimes difficult to identify and evaluate. But this could be that we are not using the product correctly.

Overall: Easy to use, good communication or interfacing with eZee Front Desk making it easy to keep hotel bills updates.

Recommendations to other buyers: Onsite, personal assistance every 2 years or so would be greatly appreciated and helpful to retrain staff, also help old staff to get to know the new features better after improvements etc.

Vendor Response

by eZee Technosys on September 14, 2016

Hi Elma,

Thank you so much for sharing your honest feedback. It feels great to know that you found our product worth your money owing to its high quality. However, if it is difficult for you to understand, we recommend to take free online training, it will help you get a hang of the system better and may be even learn a few tricks to upsell utilities. You can schedule you training here - http://www.ezeetraining.setmore.com/

The platforms worked well the whole time we used it. It was a few old and boring, need more colors.

Sep 16, 2017
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy access, fast.

Space to add notes about each guest.

Can exist different users

Save paper and ink

Cons: Invoices without detail about charges made in different areas. Invoices without consecutive number.

Missing a space to add a credit card or ID number, should be obligatory to have.

Vendor Response

by eZee Technosys on September 25, 2017

Thanks Nora, we are glad that to have your feedback as eZee BurrP! user. We understand how you might feel about UI, good news is that the new colourful UI is already in beta testing and it¿ll be available to you soon. In addition, can you please share more details about your invoice query? Moreover, the case why a guest would want to print his CC number on bill is not quite clear to us. Can you please visit our chat support or connect with us on support@ezeetechnosy.com so that we can talk about this at length. Best wishes, Team eZee.

using on 4 venues with around 30 sales points

Jan 15, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: easy of use, loading menus, changing aspect is all very intuitive, copying the items from one outlet to the other and the possibility to work on CSV files

Cons: report system is kinda cpomplicated, after some time the database get very big and slow, giving timeout on reports

Vendor Response

by eZee Technosys on January 30, 2018

Hi Marco. Thanks for writing us. We have released the new version of eZee BurrP! (7.0) with drastic improvement in performance. After launching new version, there is much better optimization of the processes like report generation. Also, this software works with SQL 2014 version which gives a boost to load the reports from a large size database.

Please write us an email on support@ezeetechnosys.com and we will be helping you to install new version of NexGen 7.0 at your end for better exposure on eZee. Regards, Team eZee.

Very Genuine software and easy to use. Best 24 / 7 Customer support ever

Feb 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The POS management itself is strong and has many features for your easy day to day operations. New Features are update on a monthly basis. System is very robust for SMB businesses and also the price is very convenient.

Cons: The interface sometimes is too heavy for a POS. Also interface cannot be customized to what you want.

Need a better recipe management system. Need more sync features to automatically sync based on time and not a manual process.

Overall: Easy management of multi branches and online reports for managers

Vendor Response

by eZee Technosys on February 27, 2018

Hi Allan. Thanks for the review. We are glad to know that you have found our system to be feature-rich, user-friendly and support helpful. We keep improving our products and roll-out updates frequently. We have passed on your feedback to our development team and they will consider your suggestions. Thanks, and please keep sharing your suggestions on product improvements at support@ezeetechnosys.com Regards, Team eZee.

User Friendly Software and excellent customer support.

May 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease in usage. Detailing in every aspect. Live support, 24*7. For each and every operations of a full service restaurant, it's a perfect software.

Cons: Sometimes it takes little long to get some core problems solved. Technical issues faced by customer can only be solved by technical team which doesn't work 24*7, so sometimes we have to wait until next day to get help with the issue.

Vendor Response

by eZee Technosys on June 08, 2018

Hi Mayur, We¿re glad to hear your compliments for eZee BurrP! and our support services. As far as customer service is concerned, we provide a buffer time to solve each case. We apologize for the inconvenience caused and a late response to your issue. We assure you that your issues are addressed on priority further and your experience gets better. Best Regards, Team eZee.

everything is great except is too complicated

Feb 20, 2017
5/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: the software allows you to do a lot of things, and that is important

Cons: extremely complicated, to the point that I as a client am considering stoping its use and going back to old excel, it would make averything easier

Overall: support with the software is fantastic, however the platform is not easy to use, why is it named Ezee ???!, it has to be simplified, I was assisted by ramiz malek, the agent was EXTREMELY useful and very patiend, I am absolutely pleased with his support and I feel he should be congratulated for his outstanding customer support, I also believe he is given a great range of tools to help clients, yet it is still a pretty difficult system, if it was a little simpler I would be a happier client, thank you for the good client support!°

Recommendations to other buyers: the interface has to be simplified, for the purposes each specific business needs, I want a system where with a user and pass word lets me go in and erase and add items super easy and also lets me determine how much from my inventory will be deducted, without all these steps

Very easy for handling this software

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Features and Function very helpful for our accounts work, as well the live support very helpful for our smooth operations.

Cons: While the Check-in and Checkout time its taking too ling open the room, Sometimes its rotating the circle.

Vendor Response

by eZee Technosys on January 11, 2018

Hi Vigin. Thanks for taking your precious time to rate us. We are happy to hear that you have found our software and support team helpful. Regarding the cons, We are about to release the new version of eZee FrontDesk (7.0) with drastic performance improvements. Once the new version is launched and your systems are upgraded we ensure that you will not face similar issues in future. Do you have any other concerns? If yes please write to us at support@ezeetechnosys.com or you can always reach to us on our 24*7 live support.
Best Regards, Team eZee.

One of the rep is the Best person we have come along in team support. He is absolutely extraodinary

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is great, even though you can have problems at times with updates, Support Team is always there to help. This person is over all the other people in support team for he will for a fact solve the problem. We have been lucky enough to run into him a few times and he has ALWAYS fixed our issue.

Overall: The biggest benefit one can see from Ezee technosys is that they don't only sell you the product but they Follow you always and make sure u are always satisfied with their support team

Vendor Response

by eZee Technosys on August 09, 2017

What an exciting review Ivar, big thanks! We passed on your regards to Sumit, he was so happy to read this. We are glad and lucky to have been working with you. Do drop by and send us a hello at support@ezeetechnosys.com anytime. Happy to help, Team eZee!

customer support

Mar 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use the best thing about eZee is 24/7 support. I had a major issue about Vat calculation which was resolved by rep. He was very helpful and cooperative.

Cons: I am looking for more best and easy features in eZee.

Overall: eZee given a good platform to handle restaurant business and it help us to manage our daily ordering system. The best thing is 24X7 support who always stand by to give best and quick solutions.

Thank you eZee and rep for your help. Will keep in touch if face any query.

Vendor Response

by eZee Technosys on April 09, 2019

Hello Aldrin,
Thank you for the review. We're glad that you are quite satisfied with functions of eZee BurrP!. We always work on updating our software. So, our users can easily manage their business. We hope you find your desired updates in the upcoming versions of the software. Also, if you have any suggestions regarding the features or updates, you can drop them at support@ezeetechnosys.com.
Regards,
Team eZee

great software to operate with at all times, with great support team from ezee always helpful

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy access to support always and its never down for a long period, solves so many problems for the facilities and gives ease because you get all your reports for the business so you always keep track of your business

Cons: not that i can think of any but the problems we get is from client's employees because they feel it's got so many components and end up not using it to its full capacity

Overall: gained so much experience on the operations of the ezee products, as well as the hospitality industry

Vendor Response

by eZee Technosys on January 24, 2018

Hi Motlamedi. Thanks for taking time to rate us. If there is anything we can be of help you can reach us on 24x7 live support or write to us at support@ezeetechnosys.com, Team eZee.

the software can be a bit complicated sometimes, but the customer support is grand!

May 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It let`s you control your sales pretty easily, room posting is simple also. You can add different discounts without a problem. It offers good reports.

Cons: The interface is a bit confusing sometimes. It is complicated to change certain things by yourself as one just does not know where to find certain features.

Vendor Response

by eZee Technosys on May 11, 2018

Hi Julia. Thanks for appreciating our support team and for your honest review. While your cons are concerned, we do have a new and uplifted version of eZee BurrP!, that is eZee BurrP! 7.0, which has an extremely user-friendly and simple UI, and faster operations. If you've still not started using it for your restaurant, just get in touch with our support team and they will fix you up. Besides, we also offer free unlimited training which can be availed anytime by reaching us on our 24x7x365 live portal. We welcome your suggestions. Regards, Team eZee.

its good and fastest billing services. Mr. Ramiz is very helpful

May 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is very easy and comfortable for learning and using, ezee software is more reliable then other software, thank you for for providing us such a fastest and comfort software.

Cons: for bailing and reporting its too quickly.. enjoy to use ezee.it is very easy and comfortable for learning and using, ezee software is more reliable then other software, thank you for for providing us such a fastest and comfort software.

Vendor Response

by eZee Technosys on June 07, 2018

Hi Rakesh, We are overjoyed to hear from you regarding eZee BurrP!, and the way it has been helpful to you. Thank you. If you're stuck anywhere, our support team is always there to assist you. Best Regards, Team eZee.

eZee Burrp! Review

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its very easy to work with and really has value for money. Also very effective and accurate on reports and other needs.

The live support team also make work easier by being available all the time.

Cons: Cannot Make banquet invoice before full Payment is made. Please if there is a way of adjusting that so that the invoice can be generated even before full payment.

Also version 7.0 is still disturbing us with popping messages every now and then. Its not stable.

Overall: Exposure

Vendor Response

by eZee Technosys on August 02, 2018

Hi Olga, Thank you for taking time to write a positive feedback. We feel proud that eZee BurrP! is helping in optimizing your restaurant operations. For banquet module and payment, please contact our 24x7 support. Keep sharing your suggestions at support@ezeetechnosys.com. Best Regards, Team eZee

eZee Burrp - EAZY!

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy set up and good organization of Menus and Options.

24/7 Live chat for helping with problems! Really a life saver all the time!

Cons: I could not find a con on this software yet...

Overall: Easy and intuitive interface for waiters. Clear commands for Kitchen staff.

We use eZee Burrp in several Hotel´s with different set up and it´s really easy to tailor it as we need.

Vendor Response

by eZee Technosys on April 06, 2019

Hello Maira,
Thank you for your feedback. We're glad that eZee BurrP! is making all your operations very easy and efficient. In case, you have any query, please contact our 24x7x365 live support. We promise to keep imparting you with our best services.
Regards,
Team eZee

Customer Service is ALWAYS there to help you

May 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Its the ease of use and that if there are any problems custmore service is always there to help you 24 hours a day

Cons: There is really nothing not to like. I am several time zones away from their customer service and they still give you a hand no matter the time. Rep is an EXCELLENT source of customer service. He was able to fix my problems in no time. thank you rep!!

Vendor Response

by eZee Technosys on June 14, 2018

Hello Ricardo,
Thank you for your feedback and thank you for appraising Govind's effort as well the support team. We are delighted by the fact that eZee BurrP! is making the operation better for you.
Regards,
Team eZee

Living it beyond 5 yrs

Oct 15, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of operation and compatibility. Great back hand support.

Overall: Overall it's a great software be it the back up module or the front end. The modifier module is excellent and gives ease of use. Overall it's value for money and the kind of service support one gets is excellent. The back end team is great. I am using ezee burrp from past 5 yrs and haven't gone through any trouble except for my system crash but the team was very supportive in restoring my back up.

Vendor Response

by eZee Technosys on October 17, 2016

Hi Nitin,

Thanks for your king words. We are happy to know that you find our product and services reliable. Keep benefiting from our hospitality solutions. Looking forward to see more of you reviews. :)

Regards,
Team eZee!

Maroela Guesthouse Windhoek

Jul 11, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its integration with the other eZee software FrontDesk

Cons: No intergration with our Payroll or Accounting software

Overall: Affordable and easy to implement, use and maintain. Other software we used had complicated setups that were unstable and constantly needed costly support on a weekly basis since going over to Burp we haven't had any issues and business is running smoothly

Vendor Response

by eZee Technosys on July 14, 2016

Hi Edson,

Delighted to know that you found our software remarkable enough to give it 5 stars. We can help you regarding Payroll/Accounting software integration. You can write to us at cm@ezeetechnosys.com, we would love to help you out.

Looking forward to hear from you soon.

Regards,
Team eZee

Capterra loader

Is the best PMS software

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Friendly to use, many integrations and flexible, wen i need support always respond immediately, you can make you own invoice template.

Cons: I'm from Central America, we have different time zone and wen I need special support I have to work until very late at night for that.

Overall: less work from mi team, everything integrated

Vendor Response

by eZee Technosys on June 18, 2018

Hello Arturo, thank you for the feedback. We have a 24x7 available support team, who're experts in solving your queries. You can also get in touch with us at support@ezeetechnosys.com. We assure you that your experience will get better henceforth. Regards, Team eZee.

Good software

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software with a lot of features and good 24/7 support that will always try to get the best solutions for the clients.

Cons: Sometimes it bugs, but then it will get fix by the rep.

Sometimes 24/7 supports are too busy, some of them are new and have lack of experiences.

Overall: better management and daily operations

Vendor Response

by eZee Technosys on February 21, 2018

Hi Nadia. Thanks for the review. Regarding the cons, we have released eZee BurrP! 7.0 with a lot of performance improvements. You can contact your dedicated account manager for prompt assistance. You can email us anytime on support@ezeetechnosys.com for any concerns. Regards, Team eZee.

Good Software

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Good back office support . Specially by Sumit Kayal who is give support and guidance in helpful manner .

Cons: Reports are complicated . It not properly customize specially material Management function of the software.

Vendor Response

by eZee Technosys on June 14, 2018

Hello Chamara, thank you for your feedback. We're making our products more and more user-friendly day by day. If you're facing any complications regarding reports, we suggest you to get in touch with our support team. They'll even assist you with material management operations. Keep sharing your feedbacks at support@ezeetechnosys.com. Regards, Team eZee.

Great online support after I failed to get the support from our local company

Jan 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and friendly interface icons are next to each other and as an Admin i have great control on my team

Cons: the resolution on the screen it is not filling the screen full. plus I can't upload the photos of the food during menu ordering or even in the back ground while sliding. I'm very upset with your support team in UAE as they keep giving me promises and they never get back to me. after I follow up they just tell me " it can NOT be done"

Overall: Control on my business

Vendor Response

by eZee Technosys on January 11, 2018

Hi Sameh. Thanks for the excellent ratings. Regarding the cons, We are about to release the new version of eZee BurrP! (7.0) which will address your concerns regarding the full-screen view. Also, I apologize on behalf of our partner team. Please let us know if there is anything else we can assist you on. You can always write to us at support@ezeetechnosys.com or you can interact with us on our 24*7*365 Live support.
Best Regards, Team eZee.

The support experience is amazing, prompt and always available with personnel.

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy to use and implement. We are yet to scratch the surface on the many functions available. It is reassuring knowing there is 24 hrs support.

Cons: Licensing cost for multiple back end users. A Bi (business intelligent) platform is required for multi-chain restaurants/

Overall: Inventory management which help to reduce cost of sales.

Vendor Response

by eZee Technosys on June 14, 2018

Hi Pedro, it's great to see your review here. We've passed your suggestions to the concerned team. And we'll get back to you with the best response. Meanwhile, keep sharing your feedbacks at support@ezeetechnosys.com.

All features in the software are user friendly, easy methods of operation and good outputs.

Jun 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has never crashed from the time i joined this company. So definitely it is bug free. Only had some problems with the Channel manager exe namely wrd and wiru which keep going off and we have to reset it on server. This i think should be resolved in your next update.

Cons: There is nothing least about any software, except for some features like in group booking we should have the facility of filling name of individual room check in.

Overall: Our entire PMS is based on this software. Hence we are dependent on it functioning to its optimum capability.

Vendor Response

by eZee Technosys on June 18, 2018

Hi Ravi, thanks a lot for your review. You can add individual guest name in a group booking in our PMS. We suggest you to contact our support team regarding this and they'll help you out with it. We're certainly working ahead to solve all your queries regarding WIRU WRD tool. Regards, Team eZee.

Good, but complicated functions

Sep 14, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system can be integrated with IMENU and it help us save a lot of time means that we have done only one time on IMENU!

Cons: Inventory management module is very complicated!

Overall: We have used this software for almost a year, it is very useful and it helps us manage our cafe easier than before. Only sending daily closed shift report to emails are very slow and it takes long time.

Recommendations to other buyers: Sending daily closed shift report should be faster and should provide some videos or clips about training to use the software.

Vendor Response

by eZee Technosys on September 21, 2016

Hi Somock,

Thank you so much for sharing your honest feedback. However, if it is difficult for you to understand, we recommend to take free online training, it will help you get a hang of the system better. You can schedule you training here - http://www.ezeetraining.setmore.com/

If there is anything more, you can write to us at cm@ezeetechnosys.com, we would love to help you out.

Looking forward to hear from you soon.

Regards,
Team eZee

Excellent Software

Sep 13, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and it mostly serves our needs.

Cons: It would be even better if there was an accounting feature to the software.

Overall: We have been using this software for about 4 years and we are very satisfied with it. We use it in a daily basis and it helps us keep track of our bookings and guests.

Vendor Response

by eZee Technosys on September 14, 2016

Hi Ehab,

These kind words from our clients delight our team to the core of the heart and encourage us to do better. Thank you so much for making our day cheerful. Keep writing to us and sharing your experience.

Regards,
Team eZee!

My experience has been really great. The support team rock, 24/7 always there to save the day.

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to understand even to beginners. The inter phase is simple and attractive.. and it is actually useful in the hospitality field.. Great value for money.

Cons: Nothing i can pick for now, but since they made this section minimum of 100 characters i would go on typing. smile.

Vendor Response

by eZee Technosys on June 08, 2018

Hi Avwerosuo, It¿s awesome to hear your words of appreciation for Support and eZee solutions. Our 24x7 live support is always at your service if you need anything. Best Regards, Team eZee.

So Far So Good

Feb 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very powerful with a lot of functions

Cons: The more complicated functions are hard to learn

Overall: I've been using the eZee system in my resort for more than a year now and am very happy with it. Some functions take a while to learn as the system is very powerful and has a lot of features. Tech support is very helpful although some fixes take very long to work out.

Vendor Response

by eZee Technosys on April 03, 2017

Hi Thomas,

Thanks for your feedback. To ensure that you keep benefiting from our products, we are 24x7 available with the services. If you want to learn more about the product, you can have a training scheduled at your suitable time. Follow this link: https://ezeetraining.setmore.com/

Do let us know, if you require anything else from our side.

Regards,
Team eZee!

i am using this software so long this softaware so good and its very easy to use

Jul 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I mostly like when this software not working its very easy to access this system with team support.

Cons: sometimes this software not works when the internet and light goes then we need to take help from team support.please improve this problem

Vendor Response

by eZee Technosys on July 16, 2018

Hi Prashant, We are happy to hear from you that eZee BurrP! is helping in simplifying your tasks. Obviously, on-premise POS works only when there is electricity connection since it works offline. If the software is not working offline, please contact our support or write to us at support@ezeetechnosys.com. If you wish to have 24x7 access to the system from anywhere, we suggest you to try out our cloud-based POS eZee Optimus, which works on any device including mobile, tab and PC (doesn't require electricity, only internet service). Both are equally competent to meet your needs. Best Regards, Team eZee

Need to improve customer support

Mar 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Need to improve customer support. It is very difficult to login to chat support and explain the issue.. Bec when restaurant is busy .... User can't take such a long process..

Vendor Response

by eZee Technosys on March 23, 2017

Hello Mr. Ahmed,

We always strive to provide our clients with instant solutions to resolve their queries; and hence, we have multiple channels where we offer support. Those who are comfortable with chat, visits us on the live chat support. However, if it is not feasible in a busy environment like yours, we are always available on call: +91 99099 92262, +91 90999 41866

Besides, you can even communicate with us on Skype: ezeetechnologies

Please do not hesitate to contact us. We shall surely assist you with our 24x7 support.

Regards,
Team eZee!

Mr. Emmanuel

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: it keeps work going smooth and very sophisticated i like it so much.

Cons: very easy and very comfort when you are working

Overall: system is fantastic now we have small challenges when our hard disk is full we try to back up files and we store them different storage then when we check the system has fail we cant use it anymore so what is the mistake we did we don't understand at all. Thanks for ur help in advance waiting for your replay.

Recommendations to other buyers: nothing we just did some errors and we need your help.

Fantastic software and very user friendly

Sep 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Ezee Burp is a restaurant billing software , done with an eye on user friendliness.

customer support which is very essential , I very good , thus making it a highly recommendable product. I would definitely recommend this software for all restaurants and even shacks in Goa.

Vendor Response

by eZee Technosys on September 21, 2016

Hi Verner,

These kind words from our clients delight our team to the core of the heart and encourage us to do better. Thank you so much for making our day cheerful. Keep writing to us and sharing your experience.

Regards,
Team eZee!

prompt response,good customer service from Mr.Rameez Malek

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ,advanced version,easy to operate,user friendly.and good support from ezee sofware and help us to streamline the operations daily basis

Cons: nothing least.we are happy with your software . If there is any other issue then will surely Report on it and We believe it will gets resolved.

Overall: Helped with Accounting operation and Fully GST compatible.

Vendor Response

by eZee Technosys on June 08, 2018

Hello Madhvi, Thank you for appreciating Ramiz and eZee BurrP!. We are glad that eZee BurrP! is helping you very well in running major errands at your hotel and that you are able to organise your workplace better. All of our solutions are GST-ready and we take pride in being up-to-date with industry trends, and cover each aspect of restaurant management in our solutions. We assure you to continue serving our best. Regards, Team eZee.

Hozefa was very helpful during my online support.

Jan 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Online Support Help. Software is useful if training is completed. Because there are many tools which are useful but we didnt use yet.

Cons: Costing :-( & when u selling product it should be complete bundle package instead of each tool has different cost.

Vendor Response

by eZee Technosys on January 11, 2018

Hi Saurabh. Thanks for taking time to review us. We are glad that you have found training and our support helpful. Regarding the cons, we keep prices for different tools so that those properties who are not looking for those tools are not over-priced. For any queries and suggestion you can always write to us at support@ezeetechnosys.com.

Good software but can only work on windows, difficult to find a windows tablet on the island\

Jun 21, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Good reporting function, easy to use, stable and nice design.

Cons: Only on windows not on android, not handy for the poolbar and windows tablet expensive.

Not cloud based.

Should be able to integrate with Ezee absolute. Now the post to room revenue is counted double.

Vendor Response

by eZee Technosys on June 27, 2017

Thanks for sharing your feedback. We have a news for you, that we have launched beta version of our cloud POS eZee Optimus. Take a free trial here http://ezeeoptimus.com/freetrial.php Moreover, eZee BurrP! is already integrated with eZee Absolute. Charges from POS can be posted to Absolute PMS directly. Do contact us anytime on support@ezeetechnosys.com or visit us on live chat http://www.ezeetechnosys.com/livesupport/ and we can quickly guide you with your queries. Regards, Team eZee.

Good services given . Wish you happy future ahead

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Much appreciated his time and support provided by them. Am learning so many new things regarding Ezee with good people like him. Ezee-Software is easy to use and am really happy to upgrade my ideas about the software.

Cons: To be truth little late response and i understand they also need to give services to whole nation around the world

Vendor Response

by eZee Technosys on June 18, 2018

Hi, thank you Tashi for your review and for appraising Neha as well as the support team. We ensure that we'll be on our toes to assist you even better. Regards, Team eZee

Easy software with high features

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Easy software as It covers all the works of restaurants and point of sales from the small one to the biggest one.

Vendor Response

by eZee Technosys on October 27, 2017

Dear Rasha, We are glad to receive your wonderful feedback. We take pride in simplicity of our solutions and will keep on providing best of our services as always. Say hello anytime at support@ezeetechnosys.com. Best wishes from Team.

excellent service very fast,

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: friendly software, easy to use, receive help on time , recomended andsupport any time. Pathik help me all thr time and solve my problems until the end. Thank you

Cons: Everything good so far no complain. if there is nay complaint we will contact 24*7 live chat support.

Vendor Response

by eZee Technosys on July 16, 2018

Hi Erika, Appreciate your positive feedback. Pathik is delighted to know that you¿ve mentioned him for a positive assistance. Do write to us at support@ezeetechnosys.com. Best Regards, Team eZee

Good live service, and fast

May 04, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Likely

Pros: The extended list of reports, gives real solution to problem providing good integration between areas. Also had received 24 hrs fast assistance.

Cons: The installation process was long. Getting started with the inventory and sales matching was tough. The training are mostly scheduled in India working hours.

Overall: Improved sales, improved communication,

Vendor Response

by eZee Technosys on June 11, 2018

Hi Gabriela, it's great to see your review here. We're sorry for the inconvenience you faced in the installation process. We've passed your concerns to our training team, and they'll surely look into giving you training in your timezone. Meanwhile, our 24x7 live support team is always available. Regards, Team eZee.

Excellente product. If there is anything you dont understand or need help with Support is alway ther

Aug 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Simplicity and the GREAT Live Support it gives you 24 hours a day. If there is anything you dont figure it does not matter the time zone for support will always be there fotr you

Overall: product is great price is affordable even for latin american countries d the support is amazing

Vendor Response

by eZee Technosys on August 09, 2017

Hi Ricardo! Thanks for sharing your thoughts. Your feedback delighted us. You know where to reach us any day support@ezeetechnosys.com. Stay tuned for best of the assistance from team eZee!

****GOOD****

Sep 22, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are using this software for the past 6 years, and this products really good and very easy to use, user friendly and we got the very good customer support.

Vendor Response

by eZee Technosys on September 26, 2016

Hi Afrozhusain,

First of all thank you so much for your warm feedback. We are glad that you enjoyed our services.Do keep sharing your experience.

Regards,
Team eZee

Exactly what I need for my business

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, the price is more than correct... And the live chat to help you with issues is incredible.

Cons: For the moment, only I want the windows more larger. But I think it s posible to have it, I just need to work on it

Overall: Facturation and inventory control, so less wastage and robery

Vendor Response

by eZee Technosys on February 27, 2018

Hi Aurelie. We are delighted to see your review here. Thanks for taking the time to rate us. Regarding the cons, Yes it's possible for the software to use maximum screen with our latest release. If you are not able to use the full screen view, request you to reach us on our 24x7 live support or write to us at support@eZeeTechnosys.com Regards, Team eZee.

Ease of use, Excellent support, Frequent updates ensures it gets better & better.

Apr 05, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: PROS : Learning to use eZee was a wonderful experience. With the 30 day trial period and excellent support, i was able to easily configure the software to meet the requirements of the organization.

The inventory system is outstanding, it monitors items right from receiving raw materials to the manufacturing process, producing close to accurate cost of sales analysis report.

CONS

I have occasionally experienced problems with the sql database. The regular support team are great but they tend to always refer sql problems to developers, this creates down times due to manual sales and consequently theft.

Vendor Response

by eZee Technosys on April 06, 2016

Hi Pedro,

Thank you so much for sharing your wonderful experience with us. Apologies for the inconvenience caused.
As far as the SQL database trouble is concerned, we hand over these queries to the developers, have excellent in-depth knowledge about the queries. Thus, we make sure everything works well for your property and we are resolve all your doubts from the roots.

We understand it is lengthy but this practice is for precaution to ensure that you always receive excellent returns from our solutions.

Yet if any you face any troubles, please do drop a mail on the following detail and we shall get in touch with you shortly.

support@ezeetechnosys.com

Regards,
Team eZee

Good Support

Nov 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 24 x 7 Support is Great

The software integrates well with other softwares as well

Cons: NA

NA

Vendor Response

by eZee Technosys on November 30, 2018

Hello Aly, thank you for your review and a kind praise for our support team. We're delighted to know that eZee BurrP! is making your work simpler. We assure you to keep imparting our best solutions and services.
Regards,
Team eZee