Who Uses This Software?

Email management solution for all businesses which helps with branding, disclaimers, advertising, mobile mail signatures, creative control and more.


Average Ratings

28 Reviews

  • 5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Crossware
  • www.crossware.co.nz
  • Founded 1992
  • New Zealand

About Crossware Mail Signature

Have you ever painstakingly designed an email signature, only to see it come into your recipients' inbox looking utterly different? Crossware Mail Signature is a uniquely powerful company solution for creating and applying centralised email signatures. Sleek, compliant and personalised signatures are dynamically applied to emails, no matter what device you send from. Works with Microsoft Office 365, Exchange and IBM Domino.


Crossware Mail Signature Features

  • Auto Update
  • Campaign Specific Signature
  • Content Creation
  • Image Management
  • Legal Disclaimer
  • Signature Management
  • Social Media
  • Templates

Crossware Mail Signature Reviews Recently Reviewed!


Multi Platform Signature Consistency

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Originally used with Domino, it allowed us to mange our users and push a consistent image for our email signatures. We then were able to add season specific messages when relevant. When we moved to Office 365, our templates and signatures ported really easily allowing seamless transition to the new system. Pulling information straight from our AD ensures current and accurate information when updating a users role, or mobile number.

Cons: NO really an issue, but some of the more complicated rules can be difficult for non-programing people, especially the WYSWYG view when laying out an extra field only if it exists in the AD. I love the feature, just not the implementation. :-)

Overall: We have been using Crossware for at least 8 years now, both on Domino and Office 365. It just works. It really is a set and forget. Occasionally, our marking people would like an upgrade to the look, so if we can't get it right, Crossware support is there. Our signatures work well on a PC, MAC, iOS and Android devices and screens, giving us consistent presence across all devices. And importantly out of our users hands.

Vendor Response

by Crossware on February 12, 2019

Hi Geordie,

Thanks for taking the time to review us. We appreciate your kind feedback and your ongoing support as a long term Crossware customer :)

Kind regards,
Lisa

The good way to sign all emails

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, powerfull, we have used Crossware for IBM Domino, and when we moved to Office 365, it was simple to copy and reuse our signatures.

You don't mind if you use OWA, Outlook, Outlook for your smartphone, Exchange Active Sync, all your emails are signed.

All your users have the same signature layout, you control the title of the people, the addresses from your Directory and not from users imagination.

You push special messages after the signature when you want to who you want.

Cons: My users are always surprised when they arrive in our company, because the mail they sent is not signed in their "email sent" folder. So, you have to educate them to use the button given by Crossware as an addon in Outlook to verify their signature.

Vendor Response

by Crossware on January 29, 2019

Hi Olivier,

Many thanks for taking the time to leave us this feedback.

We do offer the ability to see your signatures in Sent Items which may help your user's confusion! Please get in touch with support@crossware.co.nz if you'd like to get this set up :)

Kind regards,
Lisa

Good software, one of a kind!

Feb 01, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Centralized management of signatures with many parameters and custom criteria

Very light, no performance drop on servers when using

Technical support very efficient, kind and competent

The rules for managing signatures and sub-signatures are very powerful and versatile

Also good support for various directories and sources from which to take data

Cons: Given that we use the version for Domino

The learning curve to configure it is a bit slow, some configurations are beginning to be difficult to understand

Currently there is no "cloud" version but it must be installed on-premise

Few updates and new features in recent months

Overall: Crossware has allowed us to centrally manage the signatures and disclaimers of us and our customers.

Moreover, the subsignature features are very convenient for marketing to insert promotional banners and event information.

Vendor Response

by Crossware on February 06, 2019

Hi Fabio,

Thanks for taking the time out to review us :) We have passed your Domino product feedback on to the team.

Kind regards,
Lisa

Capterra loader

Great product for those wanting more from their mail signatures!

Jan 25, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's flexible and easy to use! It allows our sales team to be able to create marketing programs WITHIN OUR SIGNATURES that tie in to our regular marketing programs and set them up ahead of time! We're able to pull information from our Active Directory so everyone's signature is the same... NO MORE ROGUE SIGNATURE STYLES!

Cons: It takes a little time to set up, but I think that this is more about Azure AD than about Crossware.

Overall: We've used this product both for IBM Notes/Domino as well as Outlook/Office 365. We love it! The Support Staff is second to none! I highly recommend this product to everyone that wants more from their mail signatures.

Vendor Response

by Crossware on January 28, 2019

Hi Ray,

Many thanks for your kind words - we're glad that you've had a great experience. Let us know if you ever have any suggestions :)

Kind regards,
Lisa

Good

Jan 22, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: All emails within our company have the same Signature. It has many different signature options and are user friendly for tech dummies like me.

Cons: It can take a few trial runs to get your signature block looking right. Also, we arent able to preview it before sending an email.

Overall: Pretty good. Once you get the hang of the program you can create some great signature blocks.

Vendor Response

by Crossware on January 23, 2019

Hi June,

Thanks for taking the time out to review us, we really appreciate it.

Sorry to hear that previewing signatures before sending isn't working for you. Could you please get in touch with support@crossware.co.nz and we'll resolve this for you ASAP.

Thanks again,
Lisa

Capterra loader

Great Product!! Flexible with signatures

Jan 17, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's flexible and reliable and does what we need it to. We've used it for applying multiple signatures to different groups and individuals. Support is great with helping you troubleshoot the product and working with you to accomplish what you need.

Cons: The software can be a little challenging at first to figure out where everything is and how it all works together but once you get that down it's powerful.

Overall: Very satisfied!

Vendor Response

by Crossware on January 23, 2019

Hi Matthew,

Thanks for taking the time to review us. We appreciate your kind feedback and your ongoing support as a long term Crossware customer :)

Kind regards,
Lisa

Nice and complete solution to manage email signatures

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Complete and powerful, an awesome solution to be sure to be compliant to the signatures law and to have a corporate identity. If your mail system doesn't have a centralized solution for signature, you have to consider this product.

Cons: Not super easy to be used. in Domino environment some designer knowledge is required to use the product at the best of his potential.

Overall: I've used as user and admin Crossware and I've always appreciated the features. Great product !

Vendor Response

by Crossware on February 06, 2019

Hi,

Thanks for taking the time to review us :) I've passed your feedback on to the team.

Kind regards,
Lisa

Powerful Email Signature Management for Office 365

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved that it enabled my customers to manage their email signatures from a central, cloud-hosted location. With no software to install or manage. Signatures are applied both automatically - as they leave the user's mailbox - and consistently across various email clients and devices. Of all the options I reviewed, Crossware had the most powerful signature editing capabilities - with maximum customization.

Cons: The software a bit difficult to learn at first.

Vendor Response

by Crossware on January 28, 2019

Hi Dan,

Thanks for taking the time to review us :)

Kind regards,
Lisa

Excellent Signature Management for On Premise Exchange

Jan 24, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It doesn't matter what platform we use, the signatures are presented as and when we want them.

Cons: Sent items do not show the initial signature and staff can't see the signature on the message they send meaning they think it isn't working. That being said, the later is a training issue.

Overall: Consistency of company image.

No need to setup and test signatures per user profile per device.

Vendor Response

by Crossware on January 28, 2019

Hi Bill,

Thanks for taking the time to write a review about our Microsoft Exchange solution.

A feature to allow Exchange users to see signatures in Sent Items and in Outlook before sending is on our road-map - thanks for sharing this. Please note is already part of our Office 365 solution in case you have any future migration plans!

I'll pass your helpful feedback on to the team.

Kind regards,
Lisa

Office365 Signatures

Mar 27, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to manage the remotes for users and implementing them without user intervention.

We can have multiple signature templates and assign them to users via groups, adding user info provided in AD.

Cons: Although I like the feature, some users have requested the ability to switch signature templates depending on who they are emailing.

Overall: Overall I'm satisfied with the product. We can add signatures to emails without having user intervention. We choose the template and apply it as needed.

Great product - Easy to use

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Easy to use

- Quick to deploy

- Great support available

- Great value for money

Cons: Nothing that I can think of at the moment

Overall: I have used Crossware in my current and previous roles.

They are always a great professional outfit to deal with and gave us alot of assistance when we moved over to Office 365.

I would highly recommend this solution to anyone looking to centrally manage their mail signatures in a professional and easy manor.

Perfect signature manager for Notes

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works with Notes client, webmail or Traveler. Managed from the server. Users can't change their signature.

Cons: Learning curve was a little tough, but once we understood how to use. All is ok.

Overall: Company controlled signature.

Vendor Response

by Crossware on January 23, 2019

Hi Carl,

Thanks for taking the time to review us.

We appreciate your kind feedback and your ongoing support as a long term Crossware customer :)

Kind regards,
Lisa

Easy to use signature solution for O365

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The demonstration version worked well, and converted to a live version without problem.

Cons: We originally had a couple of issues with multiple signature, but these were fixed by crossware support.

Overall: Great company to work with, sales and support are easy to contact.

Vendor Response

by Crossware on February 12, 2019

Hi Martin,

Thanks for taking the time to review us!

I will pass your kind feedback on to the team.

Kind regards,
Lisa

Must have in an organization

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Crossware Mail Signature is very easy to use, available for the 3 majors messaging platforms : Microsoft O365, Exchange and IBM Domino and provide lots of features, like apply a signature only during a specific time frame ! it's a must have !

Cons: The software editor is located in New Zealand but a support team is available in the UK.

Overall: Crossware Mail Signature provides many great features that helps to apply corporate signatures as well as banners and disclaimers. We can create complex rules, like verifying the group membership of a user, writing our own formula or play with the wizard to define in a couple of minutes a nice and professional signature. An Outlook plugin is available to allow end-users to preview their signatures. It's a must have in any organization !

One of the must-have-Tools

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Works as expected. Quick ROI.

Cons: THERE ARE NO CONS FOR CROSSWARE MAILSIGNATURE.

Overall: Excellent: Software & Support. Fast communication.

Vendor Response

by Crossware on January 28, 2019

Hi Marcus,

Thanks for taking the time to review us! We're glad that you're having a great experience with Crossware Mail Signature. Let us know if you ever have any suggestions :)

Kind regards,
Lisa

Capterra loader

Excellent software and support

Jan 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software is very flexible. There is little that it cannot handle.

Cons: needed help setting up rules and other complex functions - too difficult to perform this task without support

Vendor Response

by Crossware on January 29, 2019

Hi Tania,

Thanks for taking the time to review us.

I will pass your feedback on to the team.

Kind regards,
Lisa

Very good product

Feb 17, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We run multiple country offices, the ability to create region-specific groups signatures is great.

Cons: The signature designer could be slightly more polished

Overall: Very good, it works as we intended and is very simple to make changes on the fly. Support is always good too.

Capterra loader

Office365 Footers done right

Jan 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility, the rules are very flexible and allow very granular control over footers/headers, campaigns and legal disclaimers.

Cons: The preview of the final footer is limited, if you have put future date ranges in the rules there is no way to test what happens within that date range until that date range rolls around.

Overall: We are a business with lots of specialist individual teams, Crossware enables us to have custom headers, footers, campaigns, signatures and disclaimers for all those teams.

Vendor Response

by Crossware on January 28, 2019

Hi Peter,

Thanks for reviewing us!

I have passed your feedback on to the team to look in to. Thanks for sharing this.

Kind regards,
Lisa

Great Service with Excellent Functionality

Jan 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simplicity of setup made the install and roll out very easy.

Cons: So of the features require a knowledge of basic programming to complete.

Overall: Our business has been able to provide a robust solution for our email signatures.

Vendor Response

by Crossware on January 24, 2019

Hi Josh,

Thanks for your positive review :) we're glad Crossware Mail Signature is working well for you!

Kind regards,
Lisa

Great product

Jan 17, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product is great for standardized signatures and allows for as much flexibility as you need.

Cons: The software has a more tricky setup but the website does a great job of walking you through the process. Definately want someone who has a good knowledge of the email software assist with the rollout.

Overall: I feel good knowing that the emails coming out of my office are consistent and project the image I desire as an owner.

Vendor Response

by Crossware on January 23, 2019

Hi,

Thanks for taking the time to review us and sharing your kind feedback.

Have a great day :)

Kind regards,
Lisa

Crossware as a marketing tool

Jan 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Crossware is a powerful marketing tool, specially for B2B relationship. It allows us to communicate our products and strategy in a simple and powerful way of low costs.

Cons: We can not expose the images to internal people when we use DOMINO&NOTES in cloud.

Overall: Simple, powerful!

Vendor Response

by Crossware on January 23, 2019

Hi Roberto,

Thanks for taking the time out to review us! We appreciate your kind words and feedback about our IBM SmartCloud Notes solution.

Kind regards,
Lisa

Crossware

Feb 18, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support is fantastic, and the willingness to help is above and beyond.

Cons: Customers have asked for some sort of analytics integration i.e was my logo clicked on?

Time saver

Apr 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Besides saving a lot of time, this is a very user-friendly service that is recommended for any large corporation that wants to have a modern signature, control over the overall look of your email. You can run more than one campaign for each of your departments. Need I say more...

Cons: We haven't been experiencing any cons that would really affect the overall use of the software. It is all about trial and error

Good product

Jan 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Good features and clean interface. I like how you can populate signatures with information from user fields.

Cons: Support is often slow.. no phone Support?

Overall: Really good as it means you don't have to setup a signature for each user. Simply add to a group in Office 365 portal and it works.

Vendor Response

by Crossware on January 23, 2019

Hi Jarod,

Thanks for your feedback.

We're sorry to hear that your experience with Support was slow, and I will pass your comments on to the team.

Have a great day,
Lisa

100%

Mar 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've been using the Crossware software for about six months and would highly recommend it! Automation makes jobs easier, and Crossware does just that. It saves so us so much time and hassle when updating our signatures!

Cons: The initial set-up was a bit tricky (mostly due to a lack of technical skill on my part) but Crossware's customer support was excellent throughout the whole process. Once past the initial set up, it has worked without a hitch.

Overall: By using this software we're saving time and money (because time = money) and are also able to ensure consistency in our messaging and branding across the company. 100% worth the investment!

Can be better

Feb 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We dont use many heatures but it's realy fast to change the signature.

Cons: Not intuitive nor user friendly. The design is not good.

revieuw biopack

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with active directory , easy of use

Cons: some times slow login , but this is depending on the load i guest :)

Overall: very good , good software stable never had an issue with it

Unified email signature solution across organization

Mar 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is an amazing software for making beautiful and universal email signature for complete staff. It is super easy to create a new signature as well manage them.

Cons: On the pricing front Crossware can be made more competitive and affordable.

Overall: Loved the experience of using Crossware signature and making my brand look more professional in the eyes of every new as well as existing clients.