Who Uses This Software?

TrackerRMS is the perfect software partner to any recruitment, consulting or in house staffing business in the professional services market.


Average Ratings

122 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $55.00/month/user
    See pricing details
  • Pricing Details
    Academy $55/user Professional $75/user Premier $95/user
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TrackerRMS
  • www.tracker-rms.com
  • Founded 2005
  • United States

About TrackerRMS

TrackerRMS is a fully integrated Recruitment and Sales CRM designed for SMB staffing and consulting businesses. As a leader in the recruitment software space, TrackerRMS delivers an all-inclusive user experience at a competitive flat rate that includes a supported implementation and ongoing support. In addition to regular feature updates and enhancements based on client feedback and requests, TrackerRMS integrates seamlessly with several industry partners to improve your business workflow.


TrackerRMS Features

  • Assessments
  • Background Screening
  • Billing & Invoicing
  • Candidate Management
  • Collaboration Tools
  • CRM
  • Internal HR
  • Interview Management
  • Job Requisition
  • Onboarding
  • Payroll & Commissions
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal

TrackerRMS Reviews Recently Reviewed!


Great Platform

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very fast and it rarely lags or freezes. It is pretty simple to get the hang of. It rarely goes down for extended periods of time.

Cons: It could look a bit more sleek. Also, some small quality of life changes could be made such as multiple tabs, and easier copy and paste functions among others.

Wonderful candidate management system

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, logical setup. We are a startup recruiter firm and have Tracker has become an essential part of our recruiting process

Cons: While there have been some hiccups, they have always been corrected within 24 hours by the responsive Tracker team.

Great product with even better support

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: One of the rep is the best! She's always quick to assist me when I need it. She's very professional and personable.

Pros: Tracker is easy to use and allows us to customize reports to meet our business needs. We love having dedicated support for when we have questions or would like to learn more about the functionality.

Cons: Occasionally, Tracker does not save properly. Although it is a very rare occasion, it does happen from time to time and usually it doesn't save the History which reflects documents sent.

Great Customer Support

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For the most part TrackerRMS is very self explanatory. In the event that I do have a question, their support staff is easily accessible, accommodating and genuine in their efforts to help. I recommend this product and their services to anyone looking for a new and streamlined option.

Cons: It would be more effective to be able to edit some reports even if I am not the owner or original creator.

Very hands on customer service and easy functionality

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very customizable for reporting, streamlined for quick use and has many tools (like a margin calculator that are helpful)

Cons: More integration with other software would be useful and I would like keyword searches available for all fields.

The experience is always great

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Customer support has been very helpful and it is a great pleasure to speak with her, she is always ready to help and always with good energy and lots of patience.

Pros: I'm still learning about the product, but it seems to be easy to use and straight forward. It has excellent features and allows you to track the emails to the system, create new contacts from outlook, which save an incredibly amount of time. It also has metrics and analytics features to track performance and create reports as well as help us have a lot of information for our advantage.

Cons: I need to have more practice and knowledge about the overall product experience before forming any opinion on what do I like least. The only thing is that you have to work on a search or a client at a time, and you have to go back to a different search or client every time. The other system allowed you to see everything on one screen and drag and drop resumes easily to the jobs.

Excellent tool and reliable customer support

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: -As a company we were able to transfer and consolidate two different systems, SalesForce and BigBiller, into one accessible databank that can be better utilized by our team -Their customer support - has been incredibly responsive and helpful through our transition and the learning curve associated.

Cons: -There is a learning curve. The process can be sped up however, the guide/walkthrough videos and the customer support are both great resources. -The transition was bumpy as first, but to be expected as we were not only moving but also combining two different platforms of data into one singular software. Which was underestimated on the TrackerRMS side.

20+ years in staffing and Tracker's a winner!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: With my years of experience in staffing, I was a bit skeptical that a relatively-unheard-of ATS would be able to compete with some of the big boys in this market and they are not only competing but winning on a variety of fronts. Tracker has won me over!

Pros: Customization/layout of screens Customer service/tech support is completely responsive They take suggestions, listen and give all ideas consideration They are constantly rolling out new features to the product

Cons: There's not much I don't like about it. Of course I'd love to have all the bells and whistles from every ATS I've ever used or seen, but that's just not realistic. Tracker has taken several suggestions and turned them into reality, so the things I may have missed with previously used ATS' are diminishing.

Great product, Excellent customer service

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - Customizable, but with a functional starting point (i.e. don't have to design it completely from the ground up when onboarding)--so it's easy to license and start using, if you want - Excellent ongoing customer service after onboarding - Helpful dashboards and "To Do" lists keep you easily on top of performance and revenue-driving activity - Great visibility between users - Great, user-friendly integration with MS Outlook

Cons: - Has some nuances that need to be done a specific way, so that can take some "getting used to" - Some information can be entered multiple ways, but that can create ripples in other ways unknowingly, so it's important to review best practices when learning the system's finer points

Great Product

Jan 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: The software has so much functionality and the customer service is exceptional. They listen to ideas fromt heir customers who use the product daily to make it better and more efficient.

Cons: The only con would be the user who doesn't use the software to its maximum potential. Only con might be that it's not super intuitive but the capability is there.

Integra

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: MIchelle Crisp has been amazing in helping us learn and understand Tracker and how we can best use it to support our team!

Pros: The ability to customize reports specific to how we operate and ability to communicate with Outlook has made organization internally 100 times better than the system we were previously using.

Cons: A lot of clicks to perform certain functions - however, once you get used to it you don't really notice anymore.

Small things I wanted to change with my reports

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Customer service is literally the best part of this product, Customer rep is incredibly fast at responding to any issue/question and has fixed or completed anything we've thrown here way. 10/10

Pros: Search is quick, built in email is nice, it's quite customizable which is something that takes some time but makes it much more productive.

Cons: Quite a few bugs but the most frustrating is completing a phone/email task and manually setting the date for a previous date and it'll change it back to current date. Double the work if I want to input doing something for anything previous than today.

Workflow Dream

Jan 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how all the features can be connected. I love how easy it is to find the resources to accomplish your goals and learn everything you need to about succeeding with the software.

Cons: Sometimes there is one extra step that can offset the connectivity of the software. If you dig through the tutorial videos or give Tracker a call they are incredibly helpful.

Tracker is an extremely efficient applicant tracking system.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I would definitely recommend this product to anyone looking for an applicant tracking system.

Pros: The system is very easy to use as well as navigate. Adding new candidates is very easy as well. I also really like the candidate summary part. The support team is GREAT too.

Once our company was up & running, reliable system with excellent, local support

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: handles both the sales & recruiting side of our business, allowing us to eliminate the (expensive) SalesForce licenses.

Cons: Conversion was a major, drawn out effort. Since we were converting from 2 separate systems (SF & an RMS), Tracker underestimated the time an effort required to deliver our merged dataset.

Excellent transition!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: A few years ago, we bought in to a system and pulled out mid-migration due to inefficiencies and lack of customer support. This left me very discouraged. It took me a few years to even consider making a change, again. Walking in to TrackerRMS, I have regained my confidence in customer service. We now have asystem that will increase and make our workflow much more efficient.

Pros: We changed to TrackerRMS in December 2017. The intake and customer service has been seamless. I¿ve gone through a number demos and TrackerRMS was at the top of our list. To date, I am extremely happy with the system, customizations, and especially the customer service. Our workflow has increased and team morale has risen. TrackerRMS has been a big step forward for us, in the right direction.

Cons: A few upgrades which we are told are coming this year would add tremendous value. Overall, the system is very customizable, user friendly so overall, great product.

Fantastic features for any staffing model!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have used mutiple ATS based systems before, TrackerRMS is the best! It has a fantastic Candidate/Sales Mgmt software. Everything from bulk candidate upload, excel contact uploads, lead and reference management and a very interactive and managed ACTIVITY tracker for each contact or candidate. Also the campaign/email features are simply great! In addition this product allows you to manage all the back end financial as well and has a built in timesheet portal as well. Customer service is fantastic as well! Customer representatives were extremly thoughtful and helpful!

The system has been easy to use and is seamless with other software. Customer service has always been available to help and answer questions.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer service has been excellent! One of the rep in particular has been instrumental and a great help in teaching me the Tracker System!

Pros: So far it is easy to use. It has made like easier in tracking candidates as well as clients in a workflow process. We are getting closer to being paperless.

Cons: The integration with other software products I am trying to learn.

Great system, great support

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Tracker RMS has been fabulous to deal with. Calm, knowledgeable, patient, with great client focus. Very happy with the sales and integration (so far).

Pros: - intuitive interface - flexible configuration - clean, clear layout - feature-rich - good crm module -

Cons: - separate contact and candidate records with suboptimal linkage - cumbersome to use. - searches limited to 3 custom fields - no Client support in our time zone

Very versatile and user friendly!

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: Tracking and reporting versatility. The ability to customize fields. Customer support is very knowledgeable, patient and available.

Cons: Some extensive training needed to use some options, such as, Report Building. However, Customer Support is there for you.

Good system that is working well forus.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: Thanks for all the support. Rep is terrific. The training she provides is excellent as is her availability to answer our questions.

Pros: The system is very easy to use, has relevant fields. It is also very adaptable to our needs. The customer support has also been great.

Very easy to use and very robust

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great system and would highly recommend it to anyone.

Pros: Texting feature, ability to say in contact with candidate, ease of use, operating solely out of this system.

Cons: The only bad thing I will say and its not even TrackerRMS, but I wish out limit on text feature was longer.

Great. Very efficient and easy to use.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We love it.

Pros: Streamlines all of our work. Makes scheduling easier. Easy to build reports. Great customer service.

Cons: Cannot do colour coding on calendar for different kinds of appointments. Also you cannot have a reoccurring appointment.

Overall using TrackerRMS has been pleasant and very useful

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Thank you.

Pros: The customer support from both Michelle Crisp and now Courtney Harchak has been amazing. Both ladies have been instrumental in helping us navigate this tool efficiently over the months. We certainly look forward to working with Courtney and to understand TrackerRMS fully.

Cons: At times the functionality and features of TrakerRMS are difficult to navigate. Also, there are some basic site navigational features that are not included but would simply issues such as "page searching" within certain list (such as Send List). Also, navigating the 'Candidates List' could be testing at times especially when there are thousands of candidates in the list.

Great exp working with Courtney Harchak helping us to build out and customize the tracker for our workflow.

Nov 21, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Comments: love the tool, user interface, customer support. would like to work with team to continue to leverage the tools & resources.

Pros: ability to customize settings, simple easy to use UX and small company feel when i needs support! able to use for sales team & recruiting team.

Cons: inability to integrate with linkedin. does not seem to seamlessly link to 3rd party tools (i could be wrong!)

An excellent start.

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: From Sales and Marketing to Applicant tracking and recruiting TrackerRMS does all of the functions that are required.

Pros: TrackerRMS combines all of the components that I need to operate a successful staffing agency. From tracking the sales and marketing to the applicant tracking and placement.

Cons: The tracking on the financial end is very complex and difficult to set up so gauging profit and loss is cumbersome.

Great RMS

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great customer service--responsiveness If you need a system that can be easily customized to your needs-this is it Workflows are easy to build around our day to day processes.

Pros: I like the custom fields and ability to modify to meet our specific needs. Reasonably priced. Great customer service responsiveness.

Cons: Like to be able to sync payroll data directly to Payroll system and our Accounting system would be ideal.

Great so far..

Nov 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The resume parsing and robust searching capabilities are great. It will definitely help us hone in on relevant candidates. Phenomenal customer service!

Cons: The candidate lists can take quite some time to navigate. I would prefer a sort & filter option based on specific text rather than ascending.

Reached out to our CSM as we are getting close to creating out own website. She is great on sharing us the needed info we needed to get jobs posted to our site.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Drag and Drop multiple resumes feature. Also adding candidates to tracker via the email add-in.

Cons: Easier search tools that bring up candidates and rate your match based on requirements. Ex) right now the best way to do that seems to be from a job posting and not the candidate page. Also, we can't find the feature to fwd a candidate information to another co worker from tracker.

Impressive

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Comments: Get in all your questions on the front end to avoid any fees. You can watch certain tutorial videos on YouTube in advance of purchasing this system (when reviewing products).

Pros: I like that you can add contacts via LinkedIn. In addition you can rank and shortlist your candidates throughout the process.

Cons: There are limitation to having the Academy version such as less customer support (you have to submit tickets). There are video tutorials and additional assistance for a fee (I believe it is $90 per hour). In addition you cannot have the Academy version if you have more 4 licenses.

Outstanding Customer Service

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Thank you for making my experience with Tracker so positive.

Pros: Support team is available and ready to help when needed. They make it easy to use the system to benefit your business needs. Customizing capabilities.

This software has been a huge improvement for us.

Aug 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall we are really happy with Tracker. We are still new to it and figuring out certain features but we feel it has been a huge improvement from what we had.

Pros: Candidate tracking and searching are easy. I also really like the templates which are easy to build and use.

Cons: The calendar isn't as robust as we'd like. We are used to color coding different types of meetings and it enters the meeting several times in the candidates' history if you link more than one internal employee to the same appointment.

I chose the academy package.

Jun 22, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Comments: The people at Tracker-RMS were great to work with.

Pros: Plenty of features. I chose this product primarily because it offered an applicant tracking system, customer relationship management tool, it provided a time system for billing customers and it worked with quickbooks.

Cons: The academy package comes with no tech support. I had several developers trying to help me so I could post multiple jobs however to no success. If you choose the academy package make sure you have the right tech support otherwise you have a great tool but you are unable to use it. Ultimately this is the reason I cancelled my subscription.

Time sheets feature

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We use an Employee Login button on our web page that is superb! Candidates easily link to the Tracker site to open a time sheet. Great!

Pros: Connection to customer support by two ways: tickets and call-in service. Either connection gets results within a short period of time.

Cons: Because candidates don't always pay attention to where they list hours, on the time sheet weekly entry screen, the order of the Planning Tasks that list on screen could change from Alphabetic to most common- Regular Hours line then OT line then others

Very happy with Tracker RMS

May 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information.

Cons: I've created some manual fields which are great but sometimes those fields don't automatically populate in "workflow". I probably just need to call Tracker to have them help me fix it. They are always responsive in helping me figure things out and customize things how I would like them.

Collaboration with the Customers needs at the forefront

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very few ATS' bring an easy to use CRM for sales, that is simple and intuitive that the staffing industry requires. TrackerRMS is most interested in listening to the needs of their customers to develop a best of breed product. Genuine authenticity in the business partnership.

Pros: Easy to use interface, customer first approach, committed to constant enhancements. Integration with technologies that are constantly changing and evolving in the staffing and recruiting industry makes the product very attractive. Customization of verbiage used by your own firm allows the product to feel like you made it yourself - engineered for just your firm.

Cons: Continual advancements in mobile (phone) application will enhance usage in the field that will bring speed to the activities of staffing sales professionals.

An intuitive flexible database

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The Tracker are so great to work with - friendly and patience in abundance! Highly recommend the move to their system.

Pros: We are loving this product. It is easy to customise and very intuitive. It has so much flexibility to make it compatible with your company. The customer support is superb and reactive when we need it.

Cons: Like any database, you have to invest the time to get everyone on board - when you are busy, it's easy to default to known practices rather than persevere with a new system. However, it's worth it!

Great functionality and reasonably priced

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Huge amount of flexibility with what information to show/hide from different system users - streamlining many of the everyday processes that recruiters, admin staff and BD reps have to complete. There are some great reporting tools to help managers keep track of KPIs - again, flexibility here far exceeds many of the competitors in the market. Although the company is small, they are very attentive to our needs, and did a great job of importing the data from our previous CRM.

Cons: Currently, the look and feel of the product is a little dated, but it seems like the next update will modernize the software to be more in line with competitors.

Excellent ATS with even better customer service

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: They handled the data migration incredibly well!

Pros: Tracker RMS has clean and easy to navigate UI, customization, very good web-scraping, Job Posting, and convenient to use outlook integration.

Cons: Reports are not very easy to create but once they are created the reports are excellent and easy to edit.

TrackerRMS has all the bells and whistles at a great price

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Excellent customer service every time I have called or emailed the sales or support team!

Pros: Easy to use with a feel and look of new technology vs other recruiting databases that feel and look old school databases.

Cons: None. We have been using TrackerRMS for 6 months and learning new and cool features every day that are other database did not have.

Tracker RMS review

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've only been using TrackerRMS for a few weeks but I love it so far. I'm still getting used to all the features but it certainly makes my job much easier now.

Pros: I like being about to save and track all emails. I also like that we can search all the job boards AND our database in one place.

Cons: Not able to use the drag and drop feature but hopefully that will be fixed

Software quality review

Oct 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software is very simple and user friendly and is a great quality product.

Pros: User friendly

Excellent

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is the best software I've used. Very easy to use.

Pros: Gonuguntla

Cons: pixel_pundit@yahoo.com

Great product

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I use to track my employees. It comes really handy

Pros: The ease of use

Cons: Cost

ATC

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It was easy to keep track of candidates using tracker.

Pros: Good to keep track of candidates

Director of Strategic Accounts and Operations

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use...very intuitive. TrackerRMS is a one stop shop so that you can use as a CRM and ATS.

Cons: The outlook plugin drops every couple of days. You have to go in and re-add from time to time.

Recommendations to other buyers: Great tool for any size company. I would highly recommend this program.

Stuart White Review

Sep 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing capabilities made simple. The product support is superb unlike most of the other major vendors

Cons: This is a tough one. Other than the report module needing to be easier to create that's it!

Recommendations to other buyers: Beats most vendors hands down. Great functionality, great price great team supporting it!

We have been using tracker RMS for just over 3 years.

Sep 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is highly intuitive, easy to use and yet seems to have an option/capability to cover almost all eventualities. The support is excellent, nothing is too much trouble and we enjoy knowing the Tracker team rather than working with a large/faceless corporation.

Cons: i really like the product, a slight observation is that tracker appears to be more tiered towards in-country recruitment in terms of how it interacts/doesn't interact with currency exchanges etc.

Recommendations to other buyers: This may seem obvious but any system is only as good as the user, we were highly guilty of not learning the system properly and it is only in more recent times we have realised it's potential by simply using it correctly.

Couldn't be happier!

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The list is quite long, but specifically , we like the personalized customer service and support we receive from Tracker and their employees. They are very willing to work with us on new ideas and projects and always looking to improve their product.

Cons: Can't think of any negatives. Any software is difficult to implement based on users technical expertise. Sometime there are many ways to do different things in Tracker and this can be difficult, but as mentioned Tracker is there to support you every step of the way.

Recommendations to other buyers: In looking into new softwares, we have found it is rare to get the type of personalized customer service we received with Tracker. Not only did the CEO himself help us through out integration and implementation, but we are still ( even with in the last hour) receiving support from their Implementation Manager and our Client Manager. Thank you Tracker ! We adore you!

Great ATS tool that has enabled us to do great reporting!

Aug 02, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reporting capabilities Flow of working within a job rather than just looking at candidate records

Cons: Cannot open multiples "instances" of the tool. Going back and forth within "lists" is sometimes cumbersome

Recommendations to other buyers: Realize it will take a few months to get truly "up and running" on everything. Take small steps.

The product is easy to use, configurable and Cloud accessible.

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:
Tracker meets and exceeds our top 3 requirements for an RMS/CRM - Functionality, customer service and a price tag that is easy on the budget.
Need we say more...

TrackerRMS an upgrade from my previous software

May 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: My favorite feature is the shortlist which makes it easy to go back to candidates and match them accordingly. My recently viewed tab and to do list make it easy for me to stay on track and remember my conversations for the day.

Cons: My least favorite aspect of this software would be the amount of times you need to track your interviews, it can be rather repetitive checking off multiple functions for it to track properly in the system.

Recommendations to other buyers: Give this software a try if you would like an easier way to go about organizing your candidates. Once you get the hang of how to track interviews it should be a breeze.

Tracker RMS - a fantastic end to end recruitment solution

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team. 2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used. 3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time.

Cons: 1. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on 2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy. 3 They did not have a big web presence and I only found them though Software Advice.

Recommendations to other buyers: 1 Make sure if you are doing Data Migration that you do your due diligence into what is involved. Many vendors we looked at did not go through this as TrackerRMS did. I knew what was involved and understand what was being migrated from Maxhire. 2. Decide if you want a basic system or a system to go from sales though to onboarding. There are lots of the market and not many offer the end to end process that we needed. 3. Find out what the vendors support is like. Is it a one to one Account Management relationship or is it help files only. Make sure you are comfortable with what is on offer.

Tracker RMS Review

Jan 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: As a new user the vendor is very responsive and assisting in facilitating our customization. The ease of entry is a great function.

Cons: As with most transitions, the data mapping is not quite perfect.

Recommendations to other buyers: Review the customized fields and reporting fields.

Solid ATS system with great customer support and customization tools!

Jan 26, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Depending on how good your internet is, this will determine how much you will enjoy Tracker. It really helps organize contact and client information. Best part by far is the customer service and how much support they have, they are extremely friendly and knowledgeable.

Cons: Somethings to note are: I do not like the tab functions, no one here does. I understand the purpose, but why not integrate all the tabs into 1 page and when you scroll the tabs tell you where on the page you are? Another thing is the search function on the top right corner. It sucks. Typically you type in a word or phrase and you hit enter, right? Well with Tracker that doesn't do anything besides refresh the page. Why doesn't it take me to a list of results?

Recommendations to other buyers: It is a very solid ATS system that should be slightly more customizable for different companies with different needs.

Great onweb tool

Jan 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to Use, and very easy to access on the web. .

Cons: To many tabs, and does not work very well when it comes to general search option.

Recommendations to other buyers: take it easy and there will be a learning curve ...

So far, so good.

Jan 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Customize able, cost effective, great support from the staff, our account rep has helped make our transition from our previous ATS much easier.

Cons: Could be challenging making the transition at first, but the training and webinars have been helpful

Recommendations to other buyers: Take input from everyone that will be using the system, everyone should be in on the demos before making a decision.

Used daily to keep track of business. It also facilitates communication & sharing with co-workers.

Oct 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Oracle and Salesforce previously and Tracker is much more user friendly. It truly feels like a tool instead of a "management" device. It was easy to make changes that our team requested and the learning curve is non-existent. The only con is that at times I have to click on a link twice because it brings me to the wrong screen the first time. Other than that, I can't think of any negatives. This has made documenting progress helpful, and less of a chore.

Great software with minimal learning curve

Sep 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is great and covers everything you could need it to and the customer support to modify and customize have been tremendous. It's a very robust system that covers everything needed from application through placement and everything from marketing and lead tracking to account management within the sales process.

User friendly, multi-faceted recruiting tool.

Sep 28, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: TrackerRMS does everything and need it to do, and does it well with a user friendly, customizable interface.

Excellent Customer Service! Great product overall.

Sep 28, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Great customer service, easy to navigate. You can make add features yourself vs waiting for the company administrator to make them for you. Good reporting features.

Cons: The system is created in the UK, so some of the language used currently is British English vs. American English. Needs to be modified to accommodate US clients as well as UK clients.

12 month Tracker Review

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've had Tracker for just under 12 months and the system has worked extremely well for us. Our main issue as a sourcing company was reporting and having the ATS has saved countless hours previously spent on generating Excel reports. Additionally, having Tracker as our database for resumes rather than using a storage service like Dropbox has helped us build a better candidate foundation.

Some of the navigation features are not as fluid as I would like, but part of that has also been learning the system, so it has become easier with use.

Taylor Dorton and team have all been easy to get a hold of when we have issues and more than willing to schedule time for us to do additional training .

Very intuitive and easy to use!

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We were ATS newbies, so we needed an ATS/CRM that would would be intuitive and easy to use. Not having any experience prior with a recruiting ATS platform, this was the answer. It has an easy interface and has so many features that I'm sure we're just touching the surface of it's capabilities. There's more for us to learn having only been using this product for 4 months, but I would not only decide to go with Tracker again for it's use and service, but I would recommend it. The feature that stuck out best to me when deciding is the invoicing capabilities as along with it's CRM functionality unlike most ATS offerings out there. Good luck!

Good product at a reasonable price

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service has been fantastic throughout. Any questions that have arisen have been answered promptly and courteously. The product does most of what we need (our needs are considerably different from the average user), and Tracker is willing to listen to any future enhancement requests. If the users undergo proper training the software is easy to use. The biggest pro for our organization is the ability to use our internal e-mail servers for regular e-mail (bulk e-mail would still be sent via Tracker). This allows us to meet regulatory requirements regarding e-mail retention.

Tracker is rich in features, reasonably easy to use and reponsive to client requests/needs

Sep 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very rich in search features...a bit of a n extended learning curve for the technically challenged but repetition solves that. Staff is supportive and available to retrain as necessary. Adaptations to specific client needs is available.

Great Product + Great Service = WIN!

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From day one our Account Manager Taylor Dorton showed us why TrackerRMS is more than a great product-- they are extremely customer focused and listen to their customer's needs. Constant support from Taylor from day one and his willingness to listen, understand and react to our business issues is one of TrackerRMS¿s greatest strengths. Taylor's is proactive and committed to creating solutions for our issues. If asked to assist with a problem, he will dig deeper, ask questions, uncover additional issues and will come up with a solution for us.
Since implementing Tracker 9 months ago we have significantly improved Tal Healthcare's recruiting, eliminating our reliance on manual efforts and make the overall process much more manageable.

Tracker implementation in progress

Sep 28, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the interface and many of the search features of this system. I LOVE how great customer service, David Alonso and our Rep Taylor are in accommodating our training and customization needs. There are however,some kinks in the program, but it seems as though they are being worked out.

Great software!

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrackerRMS has allowed us to begin moving out of the 'paper age'. Information is easily tracked and shared among our teams. TrackerRMS has provided great customer service and helped us with every question we have had.

The service is not good well don't take me wrong it is "EXCELLENT"

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrackerRMS came as a shock to me when we implemented it in our organization. Who will fill the data more of a clerical job is what we felt. But I was absolutely wrong after the team started using it and understood the features.

It made our life so easy. None of the followup were missed which are extremely important for new business development. Irrespective of the Agent on the account the agents are able to get the entire story behind the account. It did not only help our BD team to be more focused and productive but also gave the management a real time insight into each individual performance by its reporting tool. It proved beneficial not only for our New Business team but has helped improve our delivery (recruiters) performance to a great extent.

Great Investment!

Sep 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tracker is well designed and easy to use. Using it has helped our team be better organized and saved us hours & hours preparing manual reports. The Tracker team has been terrific to work with and helped us customize the product to fit our unique needs. Worth every penny!

User Friendly

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is extremely user friendly. It was easy to learn and is very easy to use. If we ever have a question or issue the team at Tracker always replies quickly. I highly recommend this software.

Excellent CRM Software

Sep 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tracker RMS is user friendly, has a lot of useful tools and is an asset to any recruiter.

Easy to use - intuitive

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My team and I are very pleased with Tracker-RMS's functionality and ease of use. If you are a recruiting firm looking for a fully integrated client/candidate/job ATS system, consider Tracker.

Love Tracker!

Sep 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our experience with integrating TrackerRMS into our 13 person recruiting firm has been really great. We came from a system called Big Biller, which is a very simple job, candidate and contact tracking system. It was sufficient for a time, but we were beginning to out grow it's capabilities.
In our research process, we fully investigated 6 applicant tracking systems. Of them all, we determined TrackerRMS to have the best solution for our team. We spent a lot of time reading reviews and talking to users of each system. Overall, we heard loud and clear that TrackerRMS had the best customer service. Our experience with their customer service has been exceptional. We ask questions about how to do things, or where to find things, and they answer within 24 hours, sometimes faster.
This system has really enhanced our ability to keep track of our candidates, clients and contacts in general. Just about all of our processes are now faster. We also have unbelievable reporting capability now. All of the things that we kept track of manually, are now easily tracked and quickly reported on with the click of a button. The screens and the overall look of the system are very user friendly.
As a company, I think we would all agree that we would wholeheartedly recommend TrackerRMS.

Great user friendly software

Sep 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for a user friendly system that would have the complexity to manage our sales and recruiting process with minimal customization. Tracker RMS was our choice and 6 months later we are still extremely happy with the product and its ease of use. The technical team at TrackerRMS are very knowledgeable and are available when needed

If you are looking for a great system to handle your sales and recruiting efforts, TrackerRMS is it

Helps get the job done!

Sep 09, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to link jobs and candidates activities allowing you to review over requisitions that were months ago.

Cons: There are some glitches within the system that can be worked out in due time.

Recommendations to other buyers: This is probably one of the best softwares out there. I wouldn't want to use another one.

We us Tracker to keep records of all inbound & outbound communication

Sep 09, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Product is very intuitive and requires little training.

Cons: Recording phone calls can be a bit tedious. Also the recording of emails is some time a little difficult to track and are assigned under the wrong profile.

Recommendations to other buyers: Make sure to be detailed with the information you put in.

TrackerRMS does the job but in a lot of steps.

Sep 09, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: TrackerRMS does a great job of tracking candidates and jobs. It also does a great job of showing all activities that the candidate has done and what jobs they have been submitted to as well.

Cons: I personally feel like there are extra steps that are involved that make the process tedious at times. In addition, I wish that there was a way you could easily see all the activities of a person when you are their job profile rather than having to go outside of the job and looking for past activities. I also find it frustrating that sometimes Tracker reverts back and doesnt always update itself.

Recommendations to other buyers: Make sure that you know what you are looking for in a product and how you are going to use it. The software is a good product for us because we have multiple facets that allows us to use it. I would also make sure to give it a test run and customize it to your companies liking. I do not believe that this product should be used as a out of the box product.

Why I think tracker is not only use full but a great product.

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the product is the UI. Not only does the product look nice but it also is user friendly.

Cons: I quite enjoy the entire product. However, if I could make a change, then I would allow for different backgrounds so that the users can determine more of the layout themselves. This feature would make a big difference in my opinion because people do not want to look at the same thing every single day.

Recommendations to other buyers: After using other software's, I found that the UI and the cohesiveness, of TrackerRMS, are two things that differentiated the product from others.

Tracker Streamlines our Business

Sep 09, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: As a cloud based solution I have access to it on any device without having to install and maintain software.

Cons: Occasional software bugs provide a distraction. For example we began receiving an "out of space" notice and had to open a support ticket to get it resolved, during the period affected we were unable to upload docs.

Recommendations to other buyers: Compare it against other solutions but ensure that the ability to run completely from the cloud is a point of comparison.

Thumbs up for Tracker!

Aug 31, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: It tracks our activity well and has the ability to function with our phone system.

Cons: There are still some bugs being worked out, but the updates are frequent. They are minor issues.

Recommendations to other buyers: Be sure that you will get use out of each aspect of the system. Will you use it strictly for resume and applicant tracking? Will you track time sheets? Does it interact with other software you already have?

The Bid Team review of TrackerRMS CRM

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The product is easy to use. Can be configured to each individual and for each activity. Cloud solution means that we have access to it anywhere we want. Staff are always helpful for product information or help.

Cons: Nothing the recent product update resolved any niggles that we had.

Recommendations to other buyers: Give it a go and compare the flexibility with other products.

Solid, user-friendly product

Apr 08, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: I like the layout - very easy to read and user friendly. Just need to get better at navigating it and realizing all its potential.

Cons: It can be a little difficult figuring out at first. I have enjoyed the training and webinars, but without those, it can be hard to figure out on your own when getting started.

Recommendations to other buyers: Ensure that it provides all your top needs/wants when selecting an internal CRM.

Enjoy the ease of a multi-functional CRM with Tracker

Apr 08, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to have one screen up for most tasks throughout the day has been really convenient. I still have social media sites up on another screen, but everything else is accessible in Tracker. I can search for candidates through a saved job, email potential candidates and clients, share notes with coworkers, and even track marketing campaigns.

Cons: Nothing! It is great for handling everything we need.

Recommendations to other buyers: You have to evaluate what your company requires and how this software or other CRMs can assist you. If you are ready to build an online database of all documents, clients, and candidates for the entire team to access at any time...Tracker is an excellent program to save time switching between screens.

Highly recommed TrackerRMS!

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: We started using TrackerRMS in February 2015 after having evaluated about 15 other options. We spent a great deal of time evaluating Applicant Tracking Systems to ensure we were selecting the right software that could meet our requirements and equally important a company who stands behind their Customers by providing premium Customer Service. TrackerRMS was undeniably the hands down winner. TrackerRMS offers an extremely intuitive, clean, and easy to use design and navigation which was of primary importance to us to ensure our team would be able to learn the system without impacting recruitment efforts. Most of the other Applications charge per feature whereas with TrackerRMS, they were included in the base price. We have been particularly impressed by the flexibility and usability of the system.We no longer need to update dozens of manual Excel spreadsheets due to Tracker's customizable reporting.

Cons: I honestly can't identify any weaknesses in TrackerRMS. The best part is the TrackerRMS team continually listens to our feedback and implements upgrades frequently so all clients can leverage. We really feel like we are in a relationship with TrackerRMS and that says a lot.

Recommendations to other buyers: It is imperative to do your research and evaluate as many applications that meet your firm's needs. You should start to identify requirements for your Applicant Tracking System. To keep this manageable, you need to identify essential "must haves" in order to eliminate unqualified vendors. The demos will quickly bring together strengths and weaknesses of the software and the company. We hold both TrackerRMS and the team behind the product in the highest regard and would have absolutely no hesitation in recommending them to any business that needed a CRM. TrackerRMS consistently surpasses our expectations.

Exceptional Product with Excellent Customer Service

Nov 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Likely

Pros: I like the ease of use and functionality. Our customer offering is unique as we offer professional services as well as staffing. My biggest challenge was finding a platform that could support both offerings and tie everything together. I looked at over six systems before choosing Tracker. Tracker offered us end to end visibility into our business without using three disparate systems.

Cons: There are a couple things that appear a little basic and outdated, however, I know that new versions are to be released. I am excited to see what all they are changing as it can only get better.

Recommendations to other buyers: Think about what you need in a platform, then take a look at this system. You will find that it may not be big and fancy, but it offers functionality that others do not. Workflow can be built in that makes sense. You are not changing the process to fit the system, you are changing the system to meet your process. There are addins for email, a phone integration, accounting interfaces and much more. You feel like you are getting the big system without the price tag.

Great product, great support, very happy

Oct 23, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's an easy-to-use product. They have great support both by phone and email. There's been zero down time in the two years I have used the product. They're always looking to improve. I like the email marketing, and I intend to use the Text SMS service soon too.

Cons: There's not much, really, because the suggestions I have made have been addressed, and the product is always improving. The only issues I've experienced have been either user error (e.g., using the system incorrectly or minor glitches that have been quickly resolved).

Recommendations to other buyers: For the price you pay, its not only affordable, but the product is very good and easy to use.

TrackerRMS Extremely Responsive

Sep 18, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The vendor was extremely responsive throughout the initial engagement. Questions were quickly answered and any concerns addressed immediately.

Cons: The vendor was fairly new to the Canadian Market so there was some initial education that needed to take place on some of our processes.

Recommendations to other buyers: There are a large number of SaaS CRM vendors in the market. Most of them will deliver 80-90% of the same functionality. The differentiator is often the level of customer engagement. How responsive the company is to functional change requests, or for clarification on workflow logic should be a major consideration.

Our Voice has Finally Been Heard!

Sep 09, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: TrackerRMS Recruitment is a fantastic system. This system runs like a well-oiled machine and meets the necessities for all businesses types, from larger corporations to smaller businesses. No matter how unique your business process is, and no matter what needs you need met, Tracker is built to excel for you. Tracker truly believes in client relationships. Their entire development is based upon their client's needs. Requests, ideas, and tickets are not just read and heard like with the normal big name ATS vendors; they're developed! We have never felt like just another ticket when it comes to Tracker, because they take immediate action to guarantee your satisfaction. It provides strong CV parsing using the top provider, Sovern. It's cloud-based, and we have a dedicated Server through Rackspace. It's SQL, data migration, and importation-friendly. Tracker flows seamlessly from CRM to ATS to Onboarding to Accounting/Payroll to EMS (Employee Management System).

Cons: Truly, anything with TrackerRMS that has needed improvement or development has been established. There's nothing to dislike.

Recommendations to other buyers: We left our big name ATS provider and couldn't be happier with TrackerRMS. Overall, TrackerRMS carries a strong, flexible platform, encompassing stellar elements into one-single unique tool. We couldn't be happier!

Preliminary experiences with Tracker RMS in recruitment

Sep 04, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: When I went looking for an ATS for my Recruiting business, it had to have a number of features to support my business. I was looking for the following items which Tracker provided: 1. A solid candidate management tool, including resume parsing, communications history, Outlook integration. 2. An integrated campaign tool 3. Website integration 4. An integrated timesheet/approval system 5. A web-based system, as I travel and wanted access. 6. An extensive help file with videos of how the product worked 7. A responsive ticketing system 8. A powerful template system to automate routine tasks

Cons: There are cases where the help files and the product do not match. This is a double-edged sword, as Tracker is bringing new functionality on board rapidly, and sometimes the help is behind.

Recommendations to other buyers: Take some time to map out the processes you follow in your business and ensure all the steps are value added. Then ask the vendor to show how their product supports your business requirements. Be clear on where the gaps are, so you are not disappointed later on.

New York City IT Recruiting

Sep 03, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The product is very straightforward and user-friendly. It's not overly complex, but has sophisticated functionality. Outside of the product and its features, the customer support has been exceptional. All inquires are addressed the same day and in most cases, within minutes.

Cons: The newer version coming out is upgrading some features that needed improvements (i.e. logging interviews in military time).

Recommendations to other buyers: I recommend testing out at least 2-3 other vendors. You will see the difference immediately.

My experience with Tracker has been very good.

Sep 02, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like the ability to customize Tracker to my specific needs. I can set up profiles and reports how I like them. I can also change the order of columns in reports. That is very useful.

Cons: Occasionally, I need to save things multiple times. Things don't always save the first time I enter them.

Recommendations to other buyers: When looking at options, look at the ability to customize reports. I like this feature in Tracker.

My experience with Tracker has been very good.

Sep 02, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like the ability to customize Tracker to my specific needs. I can set up profiles and reports how I like them. I can also change the order of columns in reports. That is very useful.

Cons: Occasionally, I need to save things multiple times. Things don't always save the first time I enter them.

Recommendations to other buyers: When looking at options, look at the ability to customize reports. I like this feature in Tracker.

TrackerRMS - Easy to Learn & Use, Affordable, & Great Service

Sep 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's a very affordable, comprehensive solution for a small staffing company like ours. TrackerRMS provides us the tools we need to compete with larger, more established staffing companies. It took us no time at all to be up and running.

Cons: I could not find them in a run-of-the-mill web search. Only after a lot of trials and dead ends did I come across their product. I'm glad I stumbled onto it.

Recommendations to other buyers: Do your homework, and take advantage of trial periods. Before you start looking, take the time to map out how you do things now, determine what you can and want to automate, and ensure the product has those capabilities. Beware of implementation fees with big price tags. A good CRM/ATS should have the framework there, and all you should have to do is adjust the workflow and naming conventions.

Very happy with my decision to use TrackerRMS!

Aug 28, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: They have excellent customer service. It's an inexpensive, but versatile, multi-faceted software program.

Cons: There really is nothing I absolutely don't like about the product or vendor.

Recommendations to other buyers: Ensure you know exactly what features are required for your particular way of doing business.

I am very impressed with Tracker and their support team!

Aug 06, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the best things about Tracker, in my opinion, is the dedication they have to their clients. They are also constantly changing and evolving to meet the needs of their clients.

Cons: I don't have any negative feedback on Tracker. Our experience has been very positive.

Recommendations to other buyers: If you are a fast-paced dynamic organization, Tracker is the solution for you. As with any system, it is only ever as good as the users using the system. So it is of utmost importance to spend the time and energy to get the team trained and up and running on the system as soon as possible. I would also suggest having a dedicated member on the implementation team to make sure your business and work practices are captured within the system so Tracker will be seamlessly integrated with your current workflows and practices.

Sign w/TrackerRMS

Jul 24, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's seamless. It's a fantastic CRM/ATS. The workflows to show productivity and the charts for sales are amazing!

Cons: It does not integrate with non-American websites.

Recommendations to other buyers: The cost compared to others with the same flow is by far better. It looks better and is easier to use than the 4 others we used.

May 02, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: As a niche recruitment business, Tracker provides us with everything we need and more in a database system. I reviewed several systems before settling on Tracker and it stacked up as the best in terms of ease of use, scalability, and cost effectiveness. We use only a relatively small amount of its full functionality and it's good to know that we can tap into plenty more as our business continues to grow.

May 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We had been looking for a new CMS for a while and had over 8 presentations when we found TrackerRMS! It catered to all our needs and much, much more! From data migration all the way up until go live, TrackerRMS supported us and held our hand all the way! Ultimately the functionality will have a direct impact on our business and, in-turn, this will create more revenue!! The other thing I like most about the TrackerRMS team is that they listen to the users, and if a new feature needs to be added it gets added!! Definitely worth a call to the TrackerRMS team!

May 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: As an executive formerly responsible for a very large scale deployment of Salesforce.com, I am extremely familiar with all the risks, rewards, capabilities, and limitations of CRM software. Upon joining OHS it was immediately clear that we had outgrown the configuration of our legacy Salesforce implementation and needed to pursue a common operating platform that our various service lines and business teams could collectively use to manage their activities, but without breaking the bank! To identify the right partner for our organization, we elected to undertake an extremely robust market level analysis. Our goal was to find a product that afforded us a high degree of flexibility, while maintaining ease of use and ease of administration. And provided comprehensive functionality with an affordable and fixed total cost of ownership. We evaluated 60 different products in total - Tracker RMS was the hands down winner. Tracker offers an extremely intuitive, clean, and easy to use design and navigation. Included in the base product are functionality and features that you almost always have to purchase separately or pay more for elsewhere. And the Tracker customer service support is, quite frankly, among the best I've seen. I would strongly recommend Tracker in both my capacity as a current user, and a long time IT executive and buyer of software systems.