# Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tracker the right Applicant Tracking solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141766/TrackerRMS/reviews --- Tracker 4.7 (186) [View alternatives](https://www.capterra.com/p/141766/TrackerRMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tracker Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews TT Tony T CEOStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “Of equal importance - we exist in a high paced industry, defined by urgency and heavy competition - and the service and support we’ve received from the entire Tracker RMS team has been very good.“ April 7, 2025 TT Tony T CEOStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “It’s really only a select few you are not able to modify or remove.“ April 7, 2025 PL Patrick L General ManagerStaffing and Recruiting, 11 - 50 employeesUsed the software for: Less than 6 months. “Additional perks include video interview integration, detailed reporting, and capability to support all types of recruiting (exec, direct, staffing, etc.). “ February 15, 2023 CC Chrystie C COOManagement Consulting, 51 - 200 employeesUsed the software for: Less than 6 months. “With over 20-years of data, not all of our historical info mapped correctly. “ October 7, 2023 HJ Hailey J admin assistantConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “Tracker was a great software for managing business from clients to our own employees.“ March 28, 2024 Mathieu V OnboardingInformation Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Certain lack of features that have no impact when starting“ August 29, 2023 LS Lauren S Associate Director, RecruitingPharmaceuticals, 11 - 50 employeesUsed the software for: Less than 6 months. “Very user friendly, quick, and efficient.“ April 10, 2025 FN Fawzie N Customer service representative Consumer Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “When i submit any ticket i couldnt edit any note“ September 14, 2022 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative Assistant Human Resources Used the software for: 1-2 years ### "Consistent tracking" August 12, 2018 5.0 Overall it is a great software. I think if searching for a candidate or a job was easier it would make the software a lot more efficient Pros I like the option to add documents to a candidates profile Cons It is a little tricky searching for candidates and added jobs. Review Source LS Lauren S. Associate Director, Recruiting Pharmaceuticals Used the software for: Less than 6 months ### "Excellent experience with \[sensitive content hidden\]" April 10, 2025 5.0 My experience today was quick, easy, and very helpful. My CSM \[sensitive content hidden\] was very sweet, easy to talk to and extremely helpful! She is very knowledgeable about this product which made things much easier! Pros Very user friendly, quick, and efficient. Easy to navigate Cons Nothing I can see that I don't like about Tracker as of yet. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) I started a new position with a new company Review Source Response from TrackerRMS May 14, 2025 Thank you so much for taking the time to share your feedback! We’re thrilled to hear that your experience with Tracker has been user-friendly, efficient, and helpful. It's fantastic that our Customer Success Manager made such a positive impression on you – we’re proud to have a team that’s not only knowledgeable but also easy to connect with. We’re also pleased to hear that Tracker has made your transition to a new position smoother. We’re committed to making sure that our platform helps you achieve your goals with ease, and it’s wonderful to know that it’s already making a difference for you. SF Shauna F. Program Development Director Staffing and Recruiting Used the software for: 1-2 years ### "Excellent customization options and customer service" May 9, 2018 3.0 Pros We have a very unique program and one of the things we liked most about Tracker was their ability to jump in and customize the software to accompany our program's vernacular. It fits most of our needs and allows our program to truly focus on our mission. The customer service through Michelle Crisp has been five star since day one. She is professional and knows how to get us what we need in a timely manner so we can continue to focus on our day to day tasks. I have worked with many of the larger software platforms and this is user friendly in comparison. Cons There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow. It's very difficult to deal with if that happens. Review Source PL Patrick L. General Manager Staffing and Recruiting Used the software for: Less than 6 months ### "One of the Best in the Business" February 15, 2023 5.0 Tracker has helped our company smoothly transition into a new ATS/CRM system with no loss to our production, this has been huge! With the new automations, and streamlined processes, our companies internal communications has skyrocketed. Our recruiters are happier, and our company is flourishing. Pros When we started our search for a new ATS/CRM system, we developed a 120 point checklist to find a product that met our needs as a recruiting agency. Overall, I had reviewed over 70+ products and had done 35+ demos of various ATS/CRM systems. Tracker came out on top and met every point we needed. Where Tracker excels is its customization features, ease of use, and fantastic customer service. We had an extremely smooth transition from our previous system, thanks to the support of Tracker.After reviewing so many systems, we found a few things that made them the differentiator. First, they are a US/UK based company who have been established for years. Their support services are robust, and their product is very intuitive to pick up and use. This has allowed for easy ramp up time for new employees. They have developed a fantastic customizable organization system on both their ATS and CRM platforms. All aspects of the system work harmoniously together. In the past few years, it is easy to see a huge change in their development, and they have provided a steady streams of updates to differentiate itself as one of the top software programs for recruiting. They provide fantastic automations and sequencing, as well as full mass-email campaign support. Additional perks include video interview integration, detailed reporting, and capability to support all types of recruiting (exec, direct, staffing, etc.). I highly recommend this product to any recruiting firm! Cons The problems associated with Tracker are mainly due to growth. They are growing quickly, and sometimes their servers slow down slightly, as they grow and continue to invest in their servers, the better this will become. The one major request would be autosaving! Tracker provides alerts when needed to save, but it would be incredibly beneficial to allow autosaving both on record pages, as well as email drafts. Overall, the product is fantastic. Reason for choosing Tracker I reviewed 70+ CRM/ATS systems and did demos for 35 of the ones that were actually suited for recruiting agencies. Tracker was able to meet our 120+ checklist needs as a company and met with our needs for future growth. Tracker provides us the ability to scale in all aspects of recruiting and provides the support and training necessary to help us with our growth. Review Source KS Kristin S. Executive Administrator, Sales and Marketing Staffing and Recruiting Used the software for: Less than 6 months ### "First-time ATS admin, Experienced CRM User" September 17, 2019 5.0 The value of TrackerRMS can only be appreciated when the platform is being used to its fullest capacity by everyone on your team. If there is someone not committed to the process, the data input accuracy, or their due diligence, it decreases the potential of what this system can offer. Having impressively responsive customer success and account management team at TrackerRMS means that there shouldn't be any excuse for underutilization. Pros I appreciate how TrackerRMS offers many ways to accomplish the same result. It doesn't force me to do any activity using a singular approach. I have experience with CRMs; however, this is my first encounter with an Applicant Tracking System, so coming into this organization, I reset my expectations. What worked on other platforms wasn't going to apply to this one and, more often than not, not being realistic with ANY software can create negative experiences. The FAQs, orientation videos, and support via the account management and success teams make learning the functionality easier than most systems. The trick is actually to focus on the material, though. If you do, you'll be interacting with everything the platform has to offer and more in no time. If you don't, I guarantee it'll be a source of frustration because it is the same with learning anything new or unfamiliar. Having the ability to store communications, documentation, comments, company, and candidate details all in one place is more of a strength than most realize. It reduces the time you have to search for things in your e-mail, cloud storage, desktop, etc. The workflow is logical, and the customizations allow for a company or department to generate specific reporting applicable to their team. The LinkedIn integration, ability to forward e-mails to a record, change dashboards, and streamline processes as you see fit is a tremendous asset. Cons The "con" section of any review never seems fair to the company, from my perspective. What I see as unfavorable from my view may be a positive for someone else. The platform does what it promises. It allows you to track leads, add details to records, manage candidates, automate marketing campaigns, integrate with applicable apps such as LinkedIn, track time, manage payroll, store documents, and produce detailed reports. The only con I have with the system is the information being put into it by the other fallible human beings (nothing and no one is perfect). What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin. Some may say "inflexibility" and a lack of customization are cons. However, from a development standpoint, the more flexibility and custom options you build for clients, the higher the risk for issues. So even if some of my ideas are great ones, that doesn't mean they belong in a system with thousands of others that it'd negatively impact in the end. Review Source KG Katie G. Used the software for: ### "" April 25, 2013 5.0 Our Company specializes in legal recruitment for large to mid size International Law Firms and in –house legal team. As an experienced recruiter, I have always relied upon my database system to assist and keep up to date with my day to day work movements; as well as my candidates, clients, jobs and future leads. A good database system is like your second brain, your on line PA and at times your motivator! This is what Tracker RMS provides for me, a system that I can rely on at any time, where ever I am in the world, I can simply logon and keep abreast of my business . Over the years I have used a variety of database systems, some basic and some complicated, but Tracker RMS supersedes all of the previous systems I have used. It is a simple and easy tool to use, which never causes any issues or complications as I have had in the past with other systems; and yet provides such a high level of organization and information gathering. Every morning, I can log on and see what active jobs I have, new candidates who have registered are highlighted to me, I am reminded of tasks that I need to do, and I can scroll through and remind myself of conversations recently had with both Client Firms and candidates. When a job comes in, I can search for the relevant candidates easily and quickly - moving from their CV, to my contact notes, to previous history is so simple with no long pauses and extra quirks, everything as a recruiter that you need. This is particularly important if you need immediate access to a variety of information whilst on a call. No time for long pauses as you move from screen to screen! If I need to check on the financials, the invoices or outgoing bills are all to hand and can be shown in a variety of charts to help me monitor the company finances. Every Friday I have to go in and make sure that the temporary workers have all completed their on line timesheets and then, with one click of a button, send it over to the Client to approve - from this the invoice is then generated. Nice and simple and my Clients really appreciate the on line time sheet facility! From the start, the team at Tracker RMS have given outstanding customer service. No problem is to small from them and they really go out their way to provide an extra level of service. They seem to understand your business needs and are always one step ahead! They also listen to your suggestions as a recruiter; the continuous improvement and development of Tracker RMS is a joy and excitement to watch! It is easy to update the agency website with new jobs listed on Tracker RMS, as it is all linked together and gives the candidates the ability to register through the website and their details fall into Tracker. It really gives the agency an extra level of professionalism and is a time saving device! Tracker RMS works well for the small recruitment agency as well as the larger agency. Having worked previously in larger agencies, I found that generally people were reluctant to feed information into the database system and keep their movements up to date. I was continuously frustrated by my colleagues. Their plea was that the inputting of information was time consuming, of no benefit, that they did not understand how to do it, etc. None of this could apply to Tracker RMS and, as the business grows, I can envisage that Tracker RMS would provide the perfect system to bring a large group of people together to work effectively and efficiently as a team. I am delighted with Tracker RMS and now in my second year of use there is quite simply no turning back! I would be lost with out it! Thank you Tracker RMS ! Review Source AL Amy L. Operations & Marketing Staffing and Recruiting Used the software for: 1-2 years ### "Tracker RMS is brilliant!" August 4, 2022 5.0 Great - better than we anticipated Pros Tracker were able to tick every box we had when looking for a new ATS/CRM - the most well-known brands just couldn't compete. Their pricing and team were also fantastic - with us every step of the way during set up and beyond, again, something other providers just couldn't give us. Also a lot of their team have experience being recruiters on the ground so they understood our wants, needs and how to train the team too. Cons There is really anything we dont like about Tracker Switched from [AkkenCloud](https://www.capterra.com/p/74156/AkkenCloud/) Old fashioned and lack of customer service Review Source rA rick A. President Hospitality Used the software for: 1-2 years ### "Tracker - The Best Candidate Tracking System on the Market" February 22, 2023 5.0 I am very happy with Tracker and could not do my business without the system. Pros Easy to enter candidate information either from a resume source or directly from LinkedIn.I have the system set up to text candidates directly versus just using email - works great.Customer service is excellent and one of the reasons I chose the product.System has been 100% reliable - no glitches - updated regularly. Cons I don't have the time to learn all the great tools Tracker has to offer. I do not have any issues - really! Reason for choosing Tracker The main reason I chose tracker was it was developed by recruiters that wanted to create an easy system for recruiters. Software developers that have not had to do the tough job of recruiting just don't get the tricks that need to be incorporated into the system. The other reason - the customer service is amazing. You don't have to wait around for someone to help you - a truly great company. Review Source SW Sarah W. Managing Director Legal Services Used the software for: 6-12 months ### "Recruiting Powerhouse: Tracker Review " March 9, 2021 5.0 Tracker is the backbone of our recruiting operation and allows us to be very, very efficient and effective in our work: it's easy to identify, organize and track candidates and all search activity and communications in one interface. Pros Tracker was clearly designed by experts in the recruiting industry: it's interface is very, very intuitive and easy to navigate. Tracker presents information (about a search and candidates) in a format that is highly accessible and organized: the interface delivers the most important and changing elements of any search in just a few screens. I was very productive within the first day of using Tracker: it was very easy to integrate with our business processes too. Cons Initially, we needed to create customized search templates to reflect the core types of information we needed to track. Our customer support representative was terrific in helping us learn how to modify the templates, although it would have been ideal to be able to manage that process without support. Review Source GP Gillian P. Partner & Senior Recruitment Consultant Staffing and Recruiting Used the software for: 2+ years ### "Excellent" November 19, 2021 5.0 The experience has been wonderful and it's the client service that puts it above and beyond. From working directly with \[SENSITIVE CONTENT\] in the beginning to \[SENSITIVE CONTENT\] now, we could not be happier with the support and insight. Pros Using tracker changed the way we ran our daily processes. It has improved efficiency and has allowed us to grow and expand our business with ease Cons Looking back, the integration was a bit challenging. In hingsight, we should have adapted to what Tracker had already identified in terms of process as opposed to using our outdated ways Review Source KR Kayla R. Staffing Consultant Staffing and Recruiting Used the software for: 6-12 months ### "Customer Service is excellent! " March 17, 2021 5.0 I have worked closely with \[SENSITIVE CONTENT HIDDEN\] and she has taught me so much about Tracker and what it can do. Before \[SENSITIVE CONTENT HIDDEN\], I was using Tracker for basic tracking. After working with \[SENSITIVE CONTENT HIDDEN\] for a couple of sessions, she has taught me so much about how Tracker can help me do my job and automize essential emails, marketing, tracking, reporting and keeping in touch. It makes my job much more effective. Pros The software is great. It is user-friendly. Colourful, easy, great with reporting and automation. Cons I wish Tracker were a little more integrated. When you upload a new resume to an existing candidate or something from LinkedIn, it would automatically change the title and current company that the candidate works at in their file. Review Source GD Gary D. CEO Staffing and Recruiting Used the software for: 2+ years ### "Tracker RMS - a fantastic end to end recruitment solution" March 16, 2016 5.0 Pros 1\. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team. 2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used. 3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time. Cons 1\. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on 2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy. 3 They did not have a big web presence and I only found them though Software Advice. Review Source TE Tyler E. Operations Analyst and IT Systems Admin. Staffing and Recruiting Used the software for: 1-2 years ### "Excellent tool and reliable customer support" January 31, 2018 5.0 Pros \-As a company we were able to transfer and consolidate two different systems, SalesForce and BigBiller, into one accessible databank that can be better utilized by our team -Their customer support - has been incredibly responsive and helpful through our transition and the learning curve associated. Cons \-There is a learning curve. The process can be sped up however, the guide/walkthrough videos and the customer support are both great resources. -The transition was bumpy as first, but to be expected as we were not only moving but also combining two different platforms of data into one singular software. Which was underestimated on the TrackerRMS side. Review Source BL Betsy L. Director of Marketing Staffing and Recruiting Used the software for: Less than 6 months ### "Tracker is a Win" August 25, 2022 5.0 Tracker support is top-notch and their development team is receptive and responsive in creating custom solutions for our unique processes. Pros Tracker combines our ATS and CRM needs into one product. As our marketing director, I see tremendous benefit in how the product unites our marketing tech stack for increased productivity and lead generation. Cons While there are fields that we'd like to access at different points in the automation process that are not currently available, the development team works with us to provide solutions while continuing to improve the product. Review Source JD Jelle D. Software Engineer Computer Software Used the software for: Less than 6 months ### "Powerfull CRM" June 2, 2022 5.0 My overall experience is good, I'm happy with the software. Pros Tracker is simply said a great working and fast CRM that has been giving my team everything it needed. The customer service is friendly, responds quick. Also the UI is great and easy to use. Tracker is simply said one of my favourite tools within our stack. Cons Tracker hasn't been having issues, therefor I can't think of anything that I would like to change about Tracker. Alternatives considered [Breezy](https://www.capterra.com/p/141702/Breezy-HR/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Review Source Response from TrackerRMS June 3, 2022 Awesome to hear, Jelle! Thank you so much for taking the time to post your feedback. We appreciate your kind words! pD paul D. president Computer Software Used the software for: 2+ years ### "Great exp working with Courtney Harchak helping us to build out and customize the tracker for our workflow. " November 21, 2017 4.0 love the tool, user interface, customer support. would like to work with team to continue to leverage the tools & resources. Pros ability to customize settings, simple easy to use UX and small company feel when i needs support! able to use for sales team & recruiting team. Cons inability to integrate with linkedin. does not seem to seamlessly link to 3rd party tools (i could be wrong!) Review Source MB Marie B. Director, Recruitment and Operations Staffing and Recruiting Used the software for: 6-12 months ### "I would definitely recommend TrackerRMS" March 23, 2021 5.0 Pros This product is super intuitive, very user-friendly, and highly customizable. Cons There are still some issues with rolling outages, but things are always back up and running quickly. Review Source JS Josh S. Vice President, Operations Staffing and Recruiting Used the software for: 2+ years ### "Wonderful candidate management system" February 19, 2018 5.0 Pros Ease of use, logical setup. We are a startup recruiter firm and have Tracker has become an essential part of our recruiting process Cons While there have been some hiccups, they have always been corrected within 24 hours by the responsive Tracker team. Review Source SS Shelby S. Used the software for: ### "" May 1, 2013 5.0 As an executive formerly responsible for a very large scale deployment of Salesforce.com, I am extremely familiar with all the risks, rewards, capabilities, and limitations of CRM software. Upon joining OHS it was immediately clear that we had outgrown the configuration of our legacy Salesforce implementation and needed to pursue a common operating platform that our various service lines and business teams could collectively use to manage their activities, but without breaking the bank! To identify the right partner for our organization, we elected to undertake an extremely robust market level analysis. Our goal was to find a product that afforded us a high degree of flexibility, while maintaining ease of use and ease of administration. And provided comprehensive functionality with an affordable and fixed total cost of ownership. We evaluated 60 different products in total - Tracker RMS was the hands down winner. Tracker offers an extremely intuitive, clean, and easy to use design and navigation. Included in the base product are functionality and features that you almost always have to purchase separately or pay more for elsewhere. And the Tracker customer service support is, quite frankly, among the best I've seen. I would strongly recommend Tracker in both my capacity as a current user, and a long time IT executive and buyer of software systems. Review Source ML Minaz L. Technical Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Tracker HRIS" August 13, 2019 5.0 it was good overall, some tabs can be polished to use it in a better way. Pros we can create hot lists that helps to email people in bulk Cons sometimes it was too slow as its in cloud Review Source SM Scott M. Director of Sales & Recruiting Staffing and Recruiting Used the software for: 1-2 years ### "Great product, Excellent customer service" January 24, 2018 5.0 Pros \- Customizable, but with a functional starting point (i.e. don't have to design it completely from the ground up when onboarding)--so it's easy to license and start using, if you want - Excellent ongoing customer service after onboarding - Helpful dashboards and "To Do" lists keep you easily on top of performance and revenue-driving activity - Great visibility between users - Great, user-friendly integration with MS Outlook Cons \- Has some nuances that need to be done a specific way, so that can take some "getting used to" - Some information can be entered multiple ways, but that can create ripples in other ways unknowingly, so it's important to review best practices when learning the system's finer points Review Source jC joe C. Director of Client Service Staffing and Recruiting Used the software for: 1-2 years ### "Once our company was up & running, reliable system with excellent, local support" January 11, 2018 5.0 Pros handles both the sales & recruiting side of our business, allowing us to eliminate the (expensive) SalesForce licenses. Cons Conversion was a major, drawn out effort. Since we were converting from 2 separate systems (SF & an RMS), Tracker underestimated the time an effort required to deliver our merged dataset. Review Source DD Deidre D. Recruiter Computer Software Used the software for: 1-2 years ### "Overall using TrackerRMS has been pleasant and very useful" November 21, 2017 5.0 Thank you. Pros The customer support from both Michelle Crisp and now Courtney Harchak has been amazing. Both ladies have been instrumental in helping us navigate this tool efficiently over the months. We certainly look forward to working with Courtney and to understand TrackerRMS fully. Cons At times the functionality and features of TrakerRMS are difficult to navigate. Also, there are some basic site navigational features that are not included but would simply issues such as "page searching" within certain list (such as Send List). Also, navigating the 'Candidates List' could be testing at times especially when there are thousands of candidates in the list. Review Source AA Azure A. HR & Recruiting Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "Patient and problem solving during conversion from another horrible ATS" May 15, 2018 5.0 TrackerRMS has definitely allowed our Recruiting workflow and process to become faster and more efficient thus far... Great job!! Pros TrackerRMS's conversion team is wonderful to work with. They have gone above and beyond the call of duty to get our data from the other horrible ATS platform and integrated correctly into TrackerRMS. It was a painful process, but not because of Tracker. Tracker did everything they could to make it as easy on me as possible. Cons Truthfully, I have no idea yet since we are just using the platform. The one request I have thus far is to have the Reason Status to close a job a required field with a drop down reason list but ONLY during the close of the job and not through out the process. We report on how many jobs are closed based on the reason status. Review Source NH Nate H. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "Exceeded Expectations" March 22, 2018 5.0 Pros The team at TrackerRMS has thought of just about everything for their CRM. You can tell the system was designed by professionals that have expert level knowledge with the staffing/consulting industry because every function has a purpose. What separates them is their customer service though. Everyone who I've interacted with at TrackerRMS has exhibited a true vested interest in our success. Our Client Success Manager has been absolutely great with our transition - she very responsive and goes above and beyond to make sure we have everything we need. I highly recommend TrackerRMS. Cons Tough to think of a con so far. Any minor cone seems to be getting addressed in their upcoming new version which we are all excited about. Review Source Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.