# Page 4 | Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Tracker the right Applicant Tracking solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141766/TrackerRMS/reviews --- Tracker 4.7 (186) [View alternatives](https://www.capterra.com/p/141766/TrackerRMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Tracker ## Showing most helpful reviews Showing 76-100 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LA Lucas A. Chief Operating Officer Staffing and Recruiting Used the software for: 6-12 months ### "Workflow Dream" January 17, 2018 5.0 Pros I love how all the features can be connected. I love how easy it is to find the resources to accomplish your goals and learn everything you need to about succeeding with the software. Cons Sometimes there is one extra step that can offset the connectivity of the software. If you dig through the tutorial videos or give Tracker a call they are incredibly helpful. Review Source LC Lisa C. Chief of Staff Staffing and Recruiting Used the software for: 6-12 months ### "Organization " May 12, 2019 5.0 Pros GUI, layout, easy of accessing Customers, Jobs, Leads, Contacts and Candidates Cons Not as intuitive to use as I'd like; must use help files. Review Source JP Jeff P. Director of Sales and Recruiting Staffing and Recruiting Used the software for: 6-12 months ### "TrackerRMS has all the bells and whistles at a great price" April 21, 2017 5.0 Excellent customer service every time I have called or emailed the sales or support team! Pros Easy to use with a feel and look of new technology vs other recruiting databases that feel and look old school databases. Cons None. We have been using TrackerRMS for 6 months and learning new and cool features every day that are other database did not have. Review Source SM Steve M. Used the software for: ### "" April 25, 2013 4.5 The team at TrackerRMS have been excellent from day one. Presale, the team spent time getting to know our business to ensure we had the best solution possible. During our data transfer, technical support and our account manager were always on hand to answer any questions and were focused on making the transition as smooth as possible. Training was great and tailored to our needs; and whenever our sales team have needed assistance our account manager has been fantastic. The user interface is easy to use so our team have been able to hit the ground running with very little learning curve. We have been using TrackerRMS for 4 months and are already seeing the benefits to our bottom-line. Our sales team say they are able to contact more customers and deliver quicker results. Our management team is able to analyse our pipeline more effectively and ensure our sales staff are focused on what needs to be done. All in all we are extremely happy with both the product and the support the team at TrackerRMS have given us and we would not hesitate to recommend the service Review Source MG Michael G. VP of Consulting Services Staffing and Recruiting Used the software for: 6-12 months ### "Excellent ATS with even better customer service" April 21, 2017 5.0 They handled the data migration incredibly well! Pros Tracker RMS has clean and easy to navigate UI, customization, very good web-scraping, Job Posting, and convenient to use outlook integration. Cons Reports are not very easy to create but once they are created the reports are excellent and easy to edit. Review Source SP Sandi P. Analyst Management Consulting Used the software for: Less than 6 months ### "AWESOME!" November 15, 2019 5.0 Fantastic, the whole team is extremely happy. The customer service is great, especially Simone! Pros Tracker is great, the system is highly customizable and very user friendly. It does a lot of CRM functionalities and email campaigns, the reporting and searching functionalities are also great. Cons There is a learning curve to the reporting, but once you get it, it is really useful. Review Source MM Melissa M. Director of Marketing Staffing and Recruiting Used the software for: Less than 6 months ### "Excellent Customer Service: help me to quickly understand and customize the software to meet my style and needs." March 22, 2018 5.0 Customer Service helps me to quickly understand and customize the software to meet my needs. Now I hit the ground running when I use tracker. Thank you! Pros Excellent customer service. Her coaching is thorough. She communicates patiently and clearly. She Saves me time. She's cordial and has provided me with useful ideas for my personalized style of Tracker use. The software Is user friendly. Thorough. Customizable. Cons Hot list: It would be great to have an area to save useful links (content) to send to clients fyi. Example: links on informative articles particularly of interest to CFO's to send to: my CFO hot list for their information. Review Source CJ Cami J. General Manager Management Consulting Used the software for: 6-12 months ### "Great CRM and ATS Tool" March 29, 2018 4.0 Pros That it allows us to use one tool for both candidate and client side of things, along with a lot of other features. Cons Although you have reporting capabilities, the way the tables are setup is a bit confusing and doesn't allow for building more robust reports. Review Source BH Brian H. COO Staffing and Recruiting Used the software for: 6-12 months ### "Very easy to use and very robust" December 7, 2017 5.0 Great system and would highly recommend it to anyone. Pros Texting feature, ability to say in contact with candidate, ease of use, operating solely out of this system. Cons The only bad thing I will say and its not even TrackerRMS, but I wish out limit on text feature was longer. Review Source TB Tracy B. Staff Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Very versatile and user friendly!" December 15, 2017 5.0 Pros Tracking and reporting versatility. The ability to customize fields. Customer support is very knowledgeable, patient and available. Cons Some extensive training needed to use some options, such as, Report Building. However, Customer Support is there for you. Review Source CP Chris P. Staffing and Recruiting Used the software for: ### "Preliminary experiences with Tracker RMS in recruitment" September 4, 2014 4.5 Pros When I went looking for an ATS for my Recruiting business, it had to have a number of features to support my business. I was looking for the following items which Tracker provided: 1. A solid candidate management tool, including resume parsing, communications history, Outlook integration. 2. An integrated campaign tool 3. Website integration 4. An integrated timesheet/approval system 5. A web-based system, as I travel and wanted access. 6. An extensive help file with videos of how the product worked 7. A responsive ticketing system 8. A powerful template system to automate routine tasks Cons There are cases where the help files and the product do not match. This is a double-edged sword, as Tracker is bringing new functionality on board rapidly, and sometimes the help is behind. Review Source AV Amy V. Director Staffing and Recruiting Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT HIDDEN\] is amazing!" February 10, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] and her team are so responsive, helpful and easy to work with. Pros Activity tracking, efficiencies on the sales and recruiting side Cons Nothing, just still new to the program and not using all features and functions yet. Review Source MW Melissa W. Dir Marketing Staffing and Recruiting Used the software for: Less than 6 months ### "For Recruiters By Recruiters" June 27, 2018 5.0 Willing to get creative to make sure we don't have to change 20 years of workflow to fit them - they are intent on fitting us, which is excellent. Pros The team dealt with a LOT of resistance from our previous ATS/CRM, which had a ton of personalized/created fields in it, and they did a super job with the migration. Looking forward to the new edition as well. Their executive has been great, and has handled questions flying at her from all directions with patience and understanding. Cons It's tough to only be able to see one file/screen at a time, but I know this will be fixed with the updated version coming out in a month or two. Review Source RT Ryan T. Partner Staffing and Recruiting Used the software for: 6-12 months ### "Tracker is an extremely efficient applicant tracking system." January 12, 2018 5.0 I would definitely recommend this product to anyone looking for an applicant tracking system. Pros The system is very easy to use as well as navigate. Adding new candidates is very easy as well. I also really like the candidate summary part. The support team is GREAT too. Review Source JH Jason H. President Staffing and Recruiting Used the software for: 6-12 months ### "Good system that is working well forus. " December 13, 2017 5.0 Thanks for all the support. Rep is terrific. The training she provides is excellent as is her availability to answer our questions. Pros The system is very easy to use, has relevant fields. It is also very adaptable to our needs. The customer support has also been great. Review Source RJ Richard J. President Staffing and Recruiting Used the software for: 6-12 months ### "Great. Very efficient and easy to use." December 5, 2017 5.0 We love it. Pros Streamlines all of our work. Makes scheduling easier. Easy to build reports. Great customer service. Cons Cannot do colour coding on calendar for different kinds of appointments. Also you cannot have a reoccurring appointment. Review Source SG Sarah G. VP, Business Development Staffing and Recruiting Used the software for: Less than 6 months ### "Fantastic features for any staffing model!" December 20, 2017 5.0 Pros I have used mutiple ATS based systems before, TrackerRMS is the best! It has a fantastic Candidate/Sales Mgmt software. Everything from bulk candidate upload, excel contact uploads, lead and reference management and a very interactive and managed ACTIVITY tracker for each contact or candidate. Also the campaign/email features are simply great! In addition this product allows you to manage all the back end financial as well and has a built in timesheet portal as well. Customer service is fantastic as well! Customer representatives were extremly thoughtful and helpful! Review Source RB Richard B. Used the software for: ### "" April 26, 2013 4.5 We are a small specialist recruitment company dealing with fairly large volumes of jobs in a narrow vertical market. We have been very impressed with TrackerRMS since starting to use it a year ago. The implementation was fast and easy, the training easy and flexible, and the after care is fantastic. Anything we have been unsure about has been dealt with efficiently and any suggestions taken on board. We find the use of TrackerRMS very easy and intuitive, it integrates well with our website, as well as external websites and software; it operates well in the modern recruitment environment of social media and job boards. It is also a very robust system which is stable and I can't remember a time it has gone down on us. The system is very scalable and I believe would work for larger organizations, as well as smaller companies like us. There are many features that we don't use but I can see would be useful for larger companies. We have been very impressed with TrackerRMS. Review Source JG James G. Used the software for: ### "" April 28, 2013 5.0 I have worked in the UK recruitment sector for 11 years in Executive Appointments, Business Change and IT; and enjoyed a successful career as a top billing Consultant, Team Leader, Manager, and Director in both large (100+) employee national consultancies and smaller boutique firms. In this time, I have trialled just about every form of recruitment software available in the UK (including many provided by the large US firms) to deliver the best results in both permanent and interim/contract employment sectors. As a Director and large shareholder at Kyna Associates we drew on this experience to select a new recruitment software partner in early 2012 and chose TrackerRMS which we integrated in March 2012. I rate TrackerRMS as the best recruitment software on the market. This is why we selected the system and continue to be extremely satisfied with both the functionality of the system, and the customer service and support we receive from the Tracker team. Review Source JR Jordan R. Recruiter Computer Software Used the software for: 6-12 months ### "TrackerRMS does the job but in a lot of steps. " September 9, 2015 4.0 Pros TrackerRMS does a great job of tracking candidates and jobs. It also does a great job of showing all activities that the candidate has done and what jobs they have been submitted to as well. Cons I personally feel like there are extra steps that are involved that make the process tedious at times. In addition, I wish that there was a way you could easily see all the activities of a person when you are their job profile rather than having to go outside of the job and looking for past activities. I also find it frustrating that sometimes Tracker reverts back and doesnt always update itself. Review Source MP Mark P. Owner Management Consulting Used the software for: 2+ years ### "The Bid Team review of TrackerRMS CRM" April 28, 2015 5.0 Pros The product is easy to use. Can be configured to each individual and for each activity. Cloud solution means that we have access to it anywhere we want. Staff are always helpful for product information or help. Cons Nothing the recent product update resolved any niggles that we had. Review Source DZ Dan Z. Director of Finance and Administration Staffing and Recruiting Used the software for: 6-12 months ### "Outstanding Customer Service " August 25, 2017 5.0 Thank you for making my experience with Tracker so positive. Pros Support team is available and ready to help when needed. They make it easy to use the system to benefit your business needs. Customizing capabilities. Review Source JT Julie T. Used the software for: ### "" April 26, 2013 3.5 We are an IT Consultancy where the Resources are the main asset. We are expanding as a company and so recruiting new staff is a big part of what we do. We used to deal with applicants, per role, in a file structure; we moved to Tracker to enable us to have a searchable database and better match people to the best role for them. We wanted to streamline the recruitment process, reducing the admin - which was time consuming - and leave more time to talk to the candidates. We use the web based Tracker, so it was easy to implement, quite easy to learn, and can be accessed from anywhere. Sending emails through the system, personalized to our company, is a great feature and keeps a better record of all contact made, throughout our team. We tend to only use the recruitment side of the tool, although other areas of functionality are available if you require it. The Tracker support team have been quick to respond and always of a friendly nature. Review Source RL Ross L. Business Development Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Small things I wanted to change with my reports" January 18, 2018 4.0 Customer service is literally the best part of this product, Customer rep is incredibly fast at responding to any issue/question and has fixed or completed anything we've thrown here way. 10/10 Pros Search is quick, built in email is nice, it's quite customizable which is something that takes some time but makes it much more productive. Cons Quite a few bugs but the most frustrating is completing a phone/email task and manually setting the date for a previous date and it'll change it back to current date. Double the work if I want to input doing something for anything previous than today. Review Source KK Kisa K. National Account Manager / Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Tracker RMS review" February 14, 2017 5.0 I've only been using TrackerRMS for a few weeks but I love it so far. I'm still getting used to all the features but it certainly makes my job much easier now. Pros I like being about to save and track all emails. I also like that we can search all the job boards AND our database in one place. Cons Not able to use the drag and drop feature but hopefully that will be fixed Review Source Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.