# Page 5 | Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Tracker the right Applicant Tracking solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141766/TrackerRMS/reviews --- Tracker 4.7 (186) [View alternatives](https://www.capterra.com/p/141766/TrackerRMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Tracker ## Showing most helpful reviews Showing 101-125 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DF Darren F. Used the software for: ### "" April 25, 2013 4.5 TrackerRMS was shortlisted amongst three other CRM providers by the Senior Management Team within Voicenet Solutions. After looking intensively throughout the CRM providers it was a decision that was not taken lightly. TrackerRMS provided us with a total unified system for every area of our business from Support, Project Management to Marketing, Finance and Account Management. The information put in there can be accessed by all if required, but the access and security can be handled in a way that gives all users separate availability to their data. Also, the support given from the staff at Tracker is second to none from the Account Management and it's easy to get to Account Manager to the Technical Engineers in the background. All in all - the application, support, and ongoing management has been first class and I would gladly recommend TrackerRMS to anybody considering taking on an all round CRM System. Review Source IB Inga B. Marketing Director Staffing and Recruiting Used the software for: Less than 6 months ### "An intuitive flexible database" May 3, 2017 5.0 The Tracker are so great to work with - friendly and patience in abundance! Highly recommend the move to their system. Pros We are loving this product. It is easy to customise and very intuitive. It has so much flexibility to make it compatible with your company. The customer support is superb and reactive when we need it. Cons Like any database, you have to invest the time to get everyone on board - when you are busy, it's easy to default to known practices rather than persevere with a new system. However, it's worth it! Review Source KK Kelly K. Director of Operations Staffing and Recruiting Used the software for: 6-12 months ### "Couldn't be happier!" August 2, 2016 5.0 Pros The list is quite long, but specifically , we like the personalized customer service and support we receive from Tracker and their employees. They are very willing to work with us on new ideas and projects and always looking to improve their product. Cons Can't think of any negatives. Any software is difficult to implement based on users technical expertise. Sometime there are many ways to do different things in Tracker and this can be difficult, but as mentioned Tracker is there to support you every step of the way. Review Source CS Chelsea S. Admin Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Great product with even better support" February 15, 2018 5.0 One of the rep is the best! She's always quick to assist me when I need it. She's very professional and personable. Pros Tracker is easy to use and allows us to customize reports to meet our business needs. We love having dedicated support for when we have questions or would like to learn more about the functionality. Cons Occasionally, Tracker does not save properly. Although it is a very rare occasion, it does happen from time to time and usually it doesn't save the History which reflects documents sent. Review Source RR Ryan R. Manager Computer Software Used the software for: Less than 6 months ### "Very strong CRM/ATS system" June 7, 2018 5.0 Very good implementation and client support team. They're responsive when we have issues or want to make a change to the system. Pros TrackerRMS is a far more sophisticated and powerful CRM/ATS system than any other web-based systems that I've tested. It offers excellent client and contract tracking capabilities. It also effectively organizes candidates for easy access and quick searches on skill sets. Cons Since it offers more in-depth capabilities, there more of a learning curve than some other systems. Review Source KM Kimberly M. Director of Recruitment Staffing and Recruiting Used the software for: Less than 6 months ### "This software has been a huge improvement for us." August 24, 2017 4.0 Overall we are really happy with Tracker. We are still new to it and figuring out certain features but we feel it has been a huge improvement from what we had. Pros Candidate tracking and searching are easy. I also really like the templates which are easy to build and use. Cons The calendar isn't as robust as we'd like. We are used to color coding different types of meetings and it enters the meeting several times in the candidates' history if you link more than one internal employee to the same appointment. Review Source SW Stuart W. Director of Sales Staffing and Recruiting Used the software for: 2+ years ### "Stuart White Review" September 7, 2016 5.0 Pros Amazing capabilities made simple. The product support is superb unlike most of the other major vendors Cons This is a tough one. Other than the report module needing to be easier to create that's it! Review Source DA David A. Used the software for: ### "" April 24, 2013 5.0 We are a recently established recruitment business supplying both temporary and permanent staff to a variety of industry sectors. Having worked as an IT Consultant and a recruiter for over 15 years, it was imperative to me to find the right package to support our business needs and to maximize efficiency through the use of technology. Having spent some time considering the options on the market it was evident that TrackerRMS would be the right choice for us based upon its flexibility. The implementation of the software has been smooth compared to previous experiences with other HRM and recruitment packages, and the team at Tracker have always been supportive and very quick to respond to our requests. This coupled with the knowledge that the package is being continually developed provides us with a great platform for the future. Review Source AB Andrew B. Used the software for: ### "" April 25, 2013 4.5 TrackerRMS has proven to be an invaluable sales, marketing, and data management tool for ARC Energy Reduction Solutions. ARC has been using Tracker for two years and it has proved particularly useful for sharing data between our offices and the sales team who are often working remotely. We have been particularly impressed by the flexibility and usability of the system; and the high level of on-going support and training provided by Tracker which has ensured we continue to get the most out of the system. TrackerRMS is open to suggestions to further improve the software and regularly provides updates incorporating these suggestions. A software company which listens to its clients – what refreshing change! Needless to say, we cannot recommend Tracker RMS strongly enough. Review Source RJ Rohit J. Manager Used the software for: ### "The service is not good well don't take me wrong it is "EXCELLENT"" September 23, 2015 5.0 TrackerRMS came as a shock to me when we implemented it in our organization. Who will fill the data more of a clerical job is what we felt. But I was absolutely wrong after the team started using it and understood the features. It made our life so easy. None of the followup were missed which are extremely important for new business development. Irrespective of the Agent on the account the agents are able to get the entire story behind the account. It did not only help our BD team to be more focused and productive but also gave the management a real time insight into each individual performance by its reporting tool. It proved beneficial not only for our New Business team but has helped improve our delivery (recruiters) performance to a great extent. Review Source SG Susana G. Senior Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Great system and easy to use!" April 4, 2019 5.0 Great way to source candidates. Pros I love the integration with other job boards Cons I wish there was more options to work with job boards like Zip Recruiter. I would also love to be able to link with Everify process. Review Source VM Vanessa M. Recruiter Management Consulting Used the software for: 6-12 months ### "TrackerRMS an upgrade from my previous software" May 16, 2016 3.5 Pros My favorite feature is the shortlist which makes it easy to go back to candidates and match them accordingly. My recently viewed tab and to do list make it easy for me to stay on track and remember my conversations for the day. Cons My least favorite aspect of this software would be the amount of times you need to track your interviews, it can be rather repetitive checking off multiple functions for it to track properly in the system. Review Source LS Leigh S. Computer Software Used the software for: ### "Exceptional Product with Excellent Customer Service " November 25, 2014 5.0 Pros I like the ease of use and functionality. Our customer offering is unique as we offer professional services as well as staffing. My biggest challenge was finding a platform that could support both offerings and tie everything together. I looked at over six systems before choosing Tracker. Tracker offered us end to end visibility into our business without using three disparate systems. Cons There are a couple things that appear a little basic and outdated, however, I know that new versions are to be released. I am excited to see what all they are changing as it can only get better. Review Source DS Danielle S. Staffing Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Great Customer Support" February 8, 2018 5.0 Pros For the most part TrackerRMS is very self explanatory. In the event that I do have a question, their support staff is easily accessible, accommodating and genuine in their efforts to help. I recommend this product and their services to anyone looking for a new and streamlined option. Cons It would be more effective to be able to edit some reports even if I am not the owner or original creator. Review Source DR Dave R. Partner Staffing and Recruiting Used the software for: Less than 6 months ### "Great system, great support " December 19, 2017 4.0 Tracker RMS has been fabulous to deal with. Calm, knowledgeable, patient, with great client focus. Very happy with the sales and integration (so far). Pros \- intuitive interface - flexible configuration - clean, clear layout - feature-rich - good crm module - Cons \- separate contact and candidate records with suboptimal linkage - cumbersome to use. - searches limited to 3 custom fields - no Client support in our time zone Review Source KR Kevin R. Partner Staffing and Recruiting Used the software for: Less than 6 months ### "Reached out to our CSM as we are getting close to creating out own website. She is great on sharing us the needed info we needed to get jobs posted to our site. " October 16, 2017 5.0 Pros Drag and Drop multiple resumes feature. Also adding candidates to tracker via the email add-in. Cons Easier search tools that bring up candidates and rate your match based on requirements. Ex) right now the best way to do that seems to be from a job posting and not the candidate page. Also, we can't find the feature to fwd a candidate information to another co worker from tracker. Review Source VD Vera D. Administrative Director Used the software for: ### "Great Product + Great Service = WIN!" September 28, 2015 5.0 From day one our Account Manager Taylor Dorton showed us why TrackerRMS is more than a great product-- they are extremely customer focused and listen to their customer's needs. Constant support from Taylor from day one and his willingness to listen, understand and react to our business issues is one of TrackerRMS's greatest strengths. Taylor's is proactive and committed to creating solutions for our issues. If asked to assist with a problem, he will dig deeper, ask questions, uncover additional issues and will come up with a solution for us. Since implementing Tracker 9 months ago we have significantly improved Tal Healthcare's recruiting, eliminating our reliance on manual efforts and make the overall process much more manageable. Review Source BR Beth R. Director of Operations Staffing and Recruiting Used the software for: Less than 6 months ### "Great RMS " November 3, 2017 4.0 Great customer service--responsiveness If you need a system that can be easily customized to your needs-this is it Workflows are easy to build around our day to day processes. Pros I like the custom fields and ability to modify to meet our specific needs. Reasonably priced. Great customer service responsiveness. Cons Like to be able to sync payroll data directly to Payroll system and our Accounting system would be ideal. Review Source SL Shaun L. Account Executive Staffing and Recruiting Used the software for: Less than 6 months ### "Solid ATS system with great customer support and customization tools! " January 26, 2016 4.0 Pros Depending on how good your internet is, this will determine how much you will enjoy Tracker. It really helps organize contact and client information. Best part by far is the customer service and how much support they have, they are extremely friendly and knowledgeable. Cons Somethings to note are: I do not like the tab functions, no one here does. I understand the purpose, but why not integrate all the tabs into 1 page and when you scroll the tabs tell you where on the page you are? Another thing is the search function on the top right corner. It sucks. Typically you type in a word or phrase and you hit enter, right? Well with Tracker that doesn't do anything besides refresh the page. Why doesn't it take me to a list of results? Review Source AB Ashley B. Recruiter Used the software for: ### "12 month Tracker Review" September 28, 2015 5.0 We've had Tracker for just under 12 months and the system has worked extremely well for us. Our main issue as a sourcing company was reporting and having the ATS has saved countless hours previously spent on generating Excel reports. Additionally, having Tracker as our database for resumes rather than using a storage service like Dropbox has helped us build a better candidate foundation. Some of the navigation features are not as fluid as I would like, but part of that has also been learning the system, so it has become easier with use. Taylor Dorton and team have all been easy to get a hold of when we have issues and more than willing to schedule time for us to do additional training . Review Source SS Scott S. Staffing and Recruiting Used the software for: ### "Great product, great support, very happy" October 23, 2014 4.5 Pros It's an easy-to-use product. They have great support both by phone and email. There's been zero down time in the two years I have used the product. They're always looking to improve. I like the email marketing, and I intend to use the Text SMS service soon too. Cons There's not much, really, because the suggestions I have made have been addressed, and the product is always improving. The only issues I've experienced have been either user error (e.g., using the system incorrectly or minor glitches that have been quickly resolved). Review Source DB David B. Used the software for: ### "" April 26, 2013 4.5 As Head of Interim Management at College Leadership Services, I have found Tracker invaluable since being appointed in December 2012. Having all candidate and client information in one intuitive central record allows me to stay on top of candidate management issues. When roles are received which need filling quickly the campaign facility allows me to contact all my candidates quickly to gage interest, saving me valuable time, removing the need to make unnecessary phone calls. The CV search facility is also excellent. The entire candidate and client contact process is much quicker than the manual process we had before and I would not be without the Tracker system. Review Source DB Debbie B. Used the software for: ### "" April 29, 2013 5.0 Having ran recruitment businesses for over 30 years, it was imperative that my staff had access to a recruitment system which was well supported and user friendly; many of the systems we had used before Tracker had been too complicated. David and his team had expert knowledge in building recruitment systems and understood how important it was to have a successful implementation program in place for a smooth transition. As one of Trackers first clients, I have been extremely impressed with the support and service that we have been given; if we needed changes the Tracker team were always able to accommodate. Our business have definitely benefited from using this system. Review Source JG Joe G. Recruiting Manager Staffing and Recruiting Used the software for: Less than 6 months ### "TrackerRMS - Systematic, organized, simple and easy to use. Top Quality Customer Service!!!" May 25, 2018 5.0 Pros Excellent CRM, love using it. Customer support rep provided us top quality service & is always there to help. Tracker is super easy to use, keeps everything in one place and is time efficient. Cons Looking forward to see some more new additional features in next upgrade. There have been some issues, but CSR has helped us always. Review Source IE Ines E. Psicóloga educacional Primary/Secondary Education Used the software for: I used a free trial ### "Recrutamento e seleção " March 22, 2023 5.0 Pros Um software completo e com diversas funcionalidades que facilitam o processo de seleção de novos colaboradores Cons Limitações de acordo com a licença testada Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.