# Page 2 | Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Tracker the right Applicant Tracking solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141766/TrackerRMS/reviews --- Tracker 4.7 (186) [View alternatives](https://www.capterra.com/p/141766/TrackerRMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Tracker ## Showing most helpful reviews Showing 26-50 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TT Tony T. CEO Staffing and Recruiting Used the software for: 6-12 months ### "Highly recommended!" April 7, 2025 5.0 The overall experience has exceeded our expectations. Not only is the system flexible to our process of sourcing, screening and vetting candidates, but it offers additional capabilities we were unaware of. Of equal importance - we exist in a high paced industry, defined by urgency and heavy competition - and the service and support we’ve received from the entire Tracker RMS team has been very good. Pros It has been about six months since we switched over to Tracker RMS after being on the same CRM/ATS platform for about 15 years. So far, we could not be happier with the service we receive on a routine basis from Noah and Jillian, and the good folks at Tracker. The system offers us far more capability than what we had grown accustomed to with our old system. Cons Some of the fields are baked in and you’re not able to remove them or change them. I would not say this is par for the course. It’s really only a select few you are not able to modify or remove. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reason for choosing Tracker We created a checklist in advance of doing our platform research, and Tracker RMS checked the most boxes for us. Review Source LS Lauren S. Associate Director, Recruiting Pharmaceuticals Used the software for: Less than 6 months ### "Excellent experience with \[sensitive content hidden\]" April 10, 2025 5.0 My experience today was quick, easy, and very helpful. My CSM \[sensitive content hidden\] was very sweet, easy to talk to and extremely helpful! She is very knowledgeable about this product which made things much easier! Pros Very user friendly, quick, and efficient. Easy to navigate Cons Nothing I can see that I don't like about Tracker as of yet. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) I started a new position with a new company Review Source Response from TrackerRMS May 14, 2025 Thank you so much for taking the time to share your feedback! We’re thrilled to hear that your experience with Tracker has been user-friendly, efficient, and helpful. It's fantastic that our Customer Success Manager made such a positive impression on you – we’re proud to have a team that’s not only knowledgeable but also easy to connect with. We’re also pleased to hear that Tracker has made your transition to a new position smoother. We’re committed to making sure that our platform helps you achieve your goals with ease, and it’s wonderful to know that it’s already making a difference for you. Aman K. Researcher Chemicals Used the software for: 6-12 months ### "Streamline Your Work with Tracker Software" April 5, 2023 4.0 Pros I like most about Tracker software include its user-friendly interface, customizable workflows, robust project management features, and real-time collaboration capabilities. Additionally, Tracker's ability to integrate with various tools and platforms, such as GitHub and Slack, makes it a versatile and convenient solution for teams and organizations of all sizes. Cons I have encountered with Tracker software include a steep learning curve for some of its more advanced features, occasional glitches or bugs in the software, and the lack of some features that may be available in other project management tools. I find that the benefits of using Tracker outweigh any potential drawbacks, and the software continues to be a popular choice for teams and organizations looking to streamline their workflows and improve collaboration. Review Source Response from TrackerRMS April 13, 2023 Thank you so much for the review and honest feedback! Great to hear, and will certainly share with our teams. Cheers! SR Steve R. Sales VP Information Technology and Services Used the software for: 1-2 years ### "Presidio SES Team Review" March 10, 2021 5.0 It has truly been an excellent experience. The platform has automated various processes of our business and has made the team more effective in their respective roles. In addition, the customer service provided from all TrackerRMS staff has been world class. Pros Our practice decided to move forward with TrackerRMS as the ATS to support our staff augmentation business, based on the expansive features within the system and how easy it was to integrate these features into our business, while improving the workflow of our business as well. Cons No integration capabilities into Presidio's ERP system; Microsoft Dynamics AX. Alternatives considered [Crelate](https://www.capterra.com/p/133064/Crelate-Talent/)[JobAdder](https://www.capterra.com/p/135918/JobAdder/) Reason for choosing Tracker Ultimately, TrackerRMS was the best fit for our business unit from a functionality and feature standpoint. We also felt as though TrackerRMS was a company that would be able to grow alongside our business as we continue to grow in the coming years. Switched from [JobDiva](https://www.capterra.com/p/129831/JobDiva/) Needed an ATS that aligned more with the growth that our business has seen over the last few years, in terms of system capabilities and the ability to automate certain parts of our workflow. . Review Source VR Verified Reviewer Vice President Staffing and Recruiting Used the software for: 2+ years ### "So much better than Bullhorn" October 31, 2019 5.0 Customer service is great! They are always very helpful and timely and even came out with a chat feature for immediate assistance. Pros The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations Cons There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report. Review Source CC Chrystie C. COO Management Consulting Used the software for: Less than 6 months ### "Great Partner" October 7, 2023 5.0 Overall, Tracker is a great partner to our company. They continue to work with us and discover ways to work more efficiently. Pros Tracker's willingness to listen and make changes based on our feedback has been great. It truly feels like they are a partner to us and not forcing us to fit into the parameters of their software. Transitioning to a new software after 22 years with the same ATS was nerve wracking, but we never felt like Tracker left our side. Customer service is top notch. Cons With over 20-years of data, not all of our historical info mapped correctly. There was quite a bit of clean-up, but that is due to the 2 different types of softwares. Any major issues were addressed by the Tracker team and they worked with us to figure out how to correct them on the back end. Initially, there were a few items that we weren't thrilled about (hyperlinking, opening separate windows, timing out, etc.), but Tracker addressed these issues quickly and we were able to work through the system faster. Review Source Response from TrackerRMS November 30, 2023 Thank you so much for your review and feedback, Chrystie! VR Verified Reviewer Email Marketing Specialist Hospital & Health Care Used the software for: 1-2 years ### "The Best way of staffing CRM" July 14, 2022 5.0 Pros The system's help feature is simple to use and locate. Response times from the support services are amazing, coming virtually immediately. I'm also pleased with how quickly my account manager, Morgan Volta, responds. Cons There is nothing to hate and I'm looking forward to additional upgrades and making it simpler to track information about applicants and clients. An example would be filtered in the report area. Review Source Response from TrackerRMS July 18, 2022 Thank you for the review! HJ Hailey J. admin assistant Construction Used the software for: Less than 6 months ### "Tracker has what you need!" March 28, 2024 5.0 Tracker was a great software for managing business from clients to our own employees. We were able to keep track of tasks and follow up with clients on our project status. Pros i liked how easy it was to navigate as well as keeping track of all our projects. Cons Tracker seemed outdated compared to other similar software Review Source JF Jeremy F. Director of Recruiting Information Technology and Services Used the software for: 2+ years ### "Great Resource for Recruiters " January 25, 2022 5.0 Pros The support team at Tracker is AMAZING ! I really like the training academy and weekly trainings. Cons The candidate search feature could be better. Review Source EC Erin C. Staffing Specialist Staffing and Recruiting Used the software for: 6-12 months ### "Tracker review" December 1, 2023 5.0 Pros Being able to access the database via internet Cons Having to save everytime, in case I forget then I lose information Review Source Response from TrackerRMS December 4, 2023 Many thanks for the review Erin, I'm so pleased you're enjoying Tracker! Regarding your "Con", there is a setting called "Confirm Before Leaving Unsaved Records" that you can enable to help with this. Speak to your super user or our Success team for more details. Thanks again! Andy CEO DS David S. Consultant Manager Staffing and Recruiting Used the software for: 6-12 months ### "Robust Software, Great Help if needed" January 26, 2022 5.0 Pros The software works well, is intuitive. By far, the best thing about Tracker has been the support when needed. There is always someone there to help or lead me through a difficult issue. They also do constant updates, adding new features, which is nice. Cons The problem with all ATS is the "buckets" for contacts/placements/submittals/jobs. for reporting, the "buckets" don't talk to each other well, but Tracker is working on that. Review Source RB Rachel B. Project Coordinator Staffing and Recruiting Used the software for: 2+ years ### "TrackerRMS Customer Service" April 5, 2018 4.0 Pros This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful. Cons This program does time out quite a bit and logs me out as well in the middle of working. We also cant always have exactly what we want immediately, there has to be some development involved at times for certain things. Review Source LC Lisa C. Relationship Manager Information Technology and Services Used the software for: 2+ years ### "I Love TrackerRMS" June 11, 2019 5.0 Overall TrackerRMS has been one of the best programs that I have worked with. Simone, as well as the other employees, are very helpful and willing to assist. No matter the issue or concern she is willing to listen and help figure it out and if she cannot most importantly she will do her best to find out. I love TrackerRMS and look forward its continued growth in popularity Pros I like everything about this program, it makes it very easy for workflow and process. It is very user-friendly I can easily pick up where I left off and the email functionality is awesome, now that I am using it. Cons There isn't much I do not like, maybe there can be additional color options added to be able to use in display settings Review Source DE Dan E. Founder Staffing and Recruiting Used the software for: 1-2 years ### "Up Top for Tracker" February 23, 2023 5.0 Pros by far the best thing about Tracker is the customer service / support. \[sensitive content hidden\] is absolutely the best at identifying problems and solutions proactively, and it has made a huge impact on my hiring process. Cons the mobile app could be have a better user experience Review Source Response from TrackerRMS February 24, 2023 Thank you so much for taking the time to review Tracker. We appreciate you! FN Fawzie N. Customer service representative Consumer Services Used the software for: 6-12 months ### "Must needed" September 14, 2022 5.0 Pros It shows all the notes on every job done Cons When i submit any ticket i couldnt edit any note Review Source Response from TrackerRMS September 19, 2022 Thank you for the review and feedback, Fawzie! JS Joshua S. Director of Operations Staffing and Recruiting Used the software for: Less than 6 months ### "Best ATS System" January 28, 2022 5.0 Phenomenal. From the beginning they walked us through the set-up process, there was no pressure to go live. Rather they wanted to make sure it was 100% what we wanted and did what we needed it to do before we went live. The customer support is bar none one of the best I have ever worked with. Just an amazing product and team. Pros We searched several systems before deciding on Tracker and it was the best decision. The system is not only visually appealing but is one of the most user-friendly systems I have ever utilized. Cons As of now, we have not had any cons with this software. It seems like there is nothing that it cannot do. Review Source MC Mark C. Owner Staffing and Recruiting Used the software for: 2+ years ### "Poor customer service and support" July 6, 2020 2.0 Very poor, use Airtable or find an alternative Pros Ok generic ATS with very limited options to customise. The new version is ok, but still a bit clunky Cons Phone support is premium rate. Email support is limited and slow. System was recently updated, but still clunky. Total lack of covid 19 support. Built my own system on airtable that outperforms TrackerRMS for a fraction of the cost. Tried to get support during covid 19, non offered and accused of holding out a begging bowl. Shocking attitude and customer service. Review Source LB Leah B. Administrative Assistant Legal Services Used the software for: 6-12 months ### "Great product!" February 19, 2021 5.0 Pros I like how easy the interface is to use. Customer service is also great. Cons None. I enjoy using this product. I would recommend to others. Review Source MD Melanie D. Recruiting Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Major product improvements needed! But overall, pocket friendly and excellent customer service!!" May 25, 2018 4.0 It would have been great if candidates added to the long list for a particular job would not be lost after the list is cleared. There can always be a change in the job description and the candidates we thought were not a fit at first could be a fit after the update. In that case it can be easier to go to that list and shortlist candidates again. After a reply kicks in for a posting, it would have been great to get a notification. Pros Tracker has excellent customer service - very personal, professional and quick to respond! We mainly dealt csr and she is amazing! Her coaching is thorough and she communicates patiently and clearly. She provided us with useful ideas in making our tracker use more effective! Coming to the Tracker software, I must say that it is user-friendly, pocket-friendly and customizable to fit into one's needs! Cons Found the product a little time consuming as it does not sort data when clicking on columns. Sourcing from job sites can also be made more user friendly and a better snippet of the profile can be provided. The view of the snippet as well as the resume (it may be the font or the font size) and the alignment looks very different from the actual view of the resume. Saving a draft is not possible like how it can me done in other email providers. While there have been other minor hiccups every now and then, they have been corrected within 24 hours by the responsive Tracker team. Review Source LK Linda K. President/Managing Partner Legal Services Used the software for: 2+ years ### "Fantastic database management for recruiting" February 19, 2021 5.0 Pros Relativity and ease of use; and the fabulous support team Cons Nothing. Easy to use and we had a fantastic experience with conversion from our previous system Review Source JM Julia M. Executive Assistant Staffing and Recruiting Used the software for: 6-12 months ### "Great ATS software" February 2, 2021 5.0 Always helpful whenever I have questions or issues. Pros Great for keeping up to date with the staff's activity regarding our own clients and candidates. Cons Creating the best reports for our own needs, but my contact at Tracker helped tremendously. Switched from [Crelate](https://www.capterra.com/p/133064/Crelate-Talent/) Limited ability to produce reports we needed. Review Source KG Kim G. Director of Sales Staffing and Recruiting Used the software for: 1-2 years ### "Great change from Bullhorn!" March 6, 2018 5.0 Tracker's customer service is personal, professional and very quick. They care about our success with their system and have made many adjustments to fit our needs. Pros Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step. It keeps our system much cleaner than before. Cons I would like to see the ability to auto-journal multiple email addresses for one contact or consultant. Review Source TR Theresa R. HR Coordinator Used the software for: 2+ years ### "Time sheets feature" May 24, 2017 4.0 We use an Employee Login button on our web page that is superb! Candidates easily link to the Tracker site to open a time sheet. Great! Pros Connection to customer support by two ways: tickets and call-in service. Either connection gets results within a short period of time. Cons Because candidates don't always pay attention to where they list hours, on the time sheet weekly entry screen, the order of the Planning Tasks that list on screen could change from Alphabetic to most common- Regular Hours line then OT line then others Review Source Mathieu V. Onboarding Information Services Used the software for: 2+ years ### "Great ticketing tool for first IT ticket solution" August 29, 2023 5.0 Pros Perfect cost/value ticket tool as a first ticketing tool before moving to the more expensive/feature heavy ones Cons Certain lack of features that have no impact when starting Review Source HG Hank G. Manager, Talent Acquisitions Staffing and Recruiting Used the software for: 1-2 years ### "Highly intuitive and easy to use" May 21, 2019 5.0 Our company specializes in recruitment for medical and education accounts. We also do staffing project work for high volume accounts. Pros Strong database system to house all the candidates and keep all the recruiters up to date with job openings and candidate activities. Tracker RMS is highly intuitive and easy to use. Additionally, it is easy to customize to meet your specific needs. Cons Great ability to upload PDF and Word-based resumes. No ability to upload spreadsheets Review Source Similar Products Featured