# Page 3 | Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Tracker the right Applicant Tracking solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141766/TrackerRMS/reviews --- Tracker 4.7 (186) [View alternatives](https://www.capterra.com/p/141766/TrackerRMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Tracker ## Showing most helpful reviews Showing 51-75 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CT Carrie T. Operations Management Specialist Staffing and Recruiting Used the software for: 2+ years ### "Great tool" May 16, 2019 4.0 Pros Always growing and improving. Loving how you can get to the candidate's job placement record directly from their profile now. Cons The lag time. Also, the reporting tool is not easy to use as well as creating custom dashboards. The calendar is not easy to read or use. Review Source BS Blaine S. Principal Staffing and Recruiting Used the software for: 6-12 months ### "Collaboration with the Customers needs at the forefront" May 8, 2017 5.0 Very few ATS' bring an easy to use CRM for sales, that is simple and intuitive that the staffing industry requires. TrackerRMS is most interested in listening to the needs of their customers to develop a best of breed product. Genuine authenticity in the business partnership. Pros Easy to use interface, customer first approach, committed to constant enhancements. Integration with technologies that are constantly changing and evolving in the staffing and recruiting industry makes the product very attractive. Customization of verbiage used by your own firm allows the product to feel like you made it yourself - engineered for just your firm. Cons Continual advancements in mobile (phone) application will enhance usage in the field that will bring speed to the activities of staffing sales professionals. Review Source TZ Theresa Z. Principal Staffing and Recruiting Used the software for: 6-12 months ### "20+ years in staffing and Tracker's a winner!" January 31, 2018 5.0 With my years of experience in staffing, I was a bit skeptical that a relatively-unheard-of ATS would be able to compete with some of the big boys in this market and they are not only competing but winning on a variety of fronts. Tracker has won me over! Pros Customization/layout of screens Customer service/tech support is completely responsive They take suggestions, listen and give all ideas consideration They are constantly rolling out new features to the product Cons There's not much I don't like about it. Of course I'd love to have all the bells and whistles from every ATS I've ever used or seen, but that's just not realistic. Tracker has taken several suggestions and turned them into reality, so the things I may have missed with previously used ATS' are diminishing. Review Source KW Kim W. Staffing and Recruiting Used the software for: 2+ years ### "Very happy with Tracker RMS" May 10, 2017 5.0 Pros very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information. Cons I've created some manual fields which are great but sometimes those fields don't automatically populate in "workflow". I probably just need to call Tracker to have them help me fix it. They are always responsive in helping me figure things out and customize things how I would like them. Review Source VR Valerie R. Human resources Staffing and Recruiting Used the software for: 1-2 years ### "Tracked the minimum" February 12, 2019 3.0 It was ok, the format was not super user friendly Pros I did like that our text software was easily linked to tracker. Cons Email set up was too comlicated and never worked. Searching for information was challenging. It would only come up in certain screens and it seemed like my co workers and i could never get the same search results when we tried to Review Source VD Vera D. Director of Operations Staffing and Recruiting Used the software for: ### "Highly recommed TrackerRMS!" April 1, 2015 5.0 Pros We started using TrackerRMS in February 2015 after having evaluated about 15 other options. We spent a great deal of time evaluating Applicant Tracking Systems to ensure we were selecting the right software that could meet our requirements and equally important a company who stands behind their Customers by providing premium Customer Service. TrackerRMS was undeniably the hands down winner. TrackerRMS offers an extremely intuitive, clean, and easy to use design and navigation which was of primary importance to us to ensure our team would be able to learn the system without impacting recruitment efforts. Most of the other Applications charge per feature whereas with TrackerRMS, they were included in the base price. We have been particularly impressed by the flexibility and usability of the system.We no longer need to update dozens of manual Excel spreadsheets due to Tracker's customizable reporting. Cons I honestly can't identify any weaknesses in TrackerRMS. The best part is the TrackerRMS team continually listens to our feedback and implements upgrades frequently so all clients can leverage. We really feel like we are in a relationship with TrackerRMS and that says a lot. Review Source SC Sam C. Director Staffing and Recruiting Used the software for: 6-12 months ### "Great functionality and reasonably priced" May 2, 2017 4.0 Pros Huge amount of flexibility with what information to show/hide from different system users - streamlining many of the everyday processes that recruiters, admin staff and BD reps have to complete. There are some great reporting tools to help managers keep track of KPIs - again, flexibility here far exceeds many of the competitors in the market. Although the company is small, they are very attentive to our needs, and did a great job of importing the data from our previous CRM. Cons Currently, the look and feel of the product is a little dated, but it seems like the next update will modernize the software to be more in line with competitors. Review Source EG Eric G. Operations Manager Staffing and Recruiting Used the software for: 2+ years ### "Easy to use interface, very customizable. " February 22, 2018 5.0 Pros The easy of use is great. I like the ability to customize every aspect of the program from layout to user specific fields. Excellent customer service. Any issues are dealt with in a timely fashion. Cons The ability to sort data by clicking on columns. I believe this feature is being introduced in their new release. Review Source AL Abbey L. Staffing and Recruiting Used the software for: ### "Our Voice has Finally Been Heard!" September 9, 2014 5.0 Pros TrackerRMS Recruitment is a fantastic system. This system runs like a well-oiled machine and meets the necessities for all businesses types, from larger corporations to smaller businesses. No matter how unique your business process is, and no matter what needs you need met, Tracker is built to excel for you. Tracker truly believes in client relationships. Their entire development is based upon their client's needs. Requests, ideas, and tickets are not just read and heard like with the normal big name ATS vendors; they're developed! We have never felt like just another ticket when it comes to Tracker, because they take immediate action to guarantee your satisfaction. It provides strong CV parsing using the top provider, Sovern. It's cloud-based, and we have a dedicated Server through Rackspace. It's SQL, data migration, and importation-friendly. Tracker flows seamlessly from CRM to ATS to Onboarding to Accounting/Payroll to EMS (Employee Management System). Cons Truly, anything with TrackerRMS that has needed improvement or development has been established. There's nothing to dislike. Review Source KJ Kristina J. VP, Transformation and Growth Staffing and Recruiting Used the software for: Less than 6 months ### "TrackerRMS - A true partner that goes above and beyond" March 2, 2023 5.0 Pros Customization, implementation and ongoing support, user experience Cons Different workflows being available based on type of job and/or internal group Alternatives considered [JobDiva](https://www.capterra.com/p/129831/JobDiva/)[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[SmartSearch](https://www.capterra.com/p/78549/SmartSearch/) Reason for choosing Tracker Customization, UI and price Review Source TB Tibisay B. Project Manager Used the software for: Less than 6 months ### "The experience is always great" February 7, 2018 5.0 Customer support has been very helpful and it is a great pleasure to speak with her, she is always ready to help and always with good energy and lots of patience. Pros I'm still learning about the product, but it seems to be easy to use and straight forward. It has excellent features and allows you to track the emails to the system, create new contacts from outlook, which save an incredibly amount of time. It also has metrics and analytics features to track performance and create reports as well as help us have a lot of information for our advantage. Cons I need to have more practice and knowledge about the overall product experience before forming any opinion on what do I like least. The only thing is that you have to work on a search or a client at a time, and you have to go back to a different search or client every time. The other system allowed you to see everything on one screen and drag and drop resumes easily to the jobs. Review Source SB Steven B. Partner Staffing and Recruiting Used the software for: Less than 6 months ### "Excellent transition! " January 11, 2018 5.0 A few years ago, we bought in to a system and pulled out mid-migration due to inefficiencies and lack of customer support. This left me very discouraged. It took me a few years to even consider making a change, again. Walking in to TrackerRMS, I have regained my confidence in customer service. We now have asystem that will increase and make our workflow much more efficient. Pros We changed to TrackerRMS in December 2017. The intake and customer service has been seamless. I’ve gone through a number demos and TrackerRMS was at the top of our list. To date, I am extremely happy with the system, customizations, and especially the customer service. Our workflow has increased and team morale has risen. TrackerRMS has been a big step forward for us, in the right direction. Cons A few upgrades which we are told are coming this year would add tremendous value. Overall, the system is very customizable, user friendly so overall, great product. Review Source DS Denise S. Client Services Manager Staffing and Recruiting Used the software for: 1-2 years ### "Wonderful customer service" April 5, 2018 5.0 Staffs are extremely knowledgeable and very professional. I have been working with her to learn and refine our reports and her teaching ability is excellent. Pros Easy to use and input candidate records in tracker. Also, very easy to do reporting or graphs. overall happy Cons Some fields aren's able to be separated or used in portions but probably could have if created differently at the inception. Review Source KG Kathryn G. CEO Used the software for: ### "" April 25, 2013 4.5 Our previous CRM system didn't have the functionality we required to cope with pressure of time constraints and managing data from multiple places. After trying 8 CRM systems against a criteria that was designed to improve efficiency, increase lead tracking and drive sales, Tracker was the only one that met our criteria. Since signing with Tracker, the process has been remarkably smooth, data was mapped and transferred very quickly with no glitches. We were looking for a software system that would provide rich data for business improvement and would reduce the amount of time consultants spent searching for relevant information. We also wanted a system that would document sales pipelines and forecasts and link it to daily activity - Tracker was the only system we trialed that did all of this. Getting used to using it has had some frustrations, only because learning something new takes a little getting used to. The daily training sessions have proved particularly useful and the support team at Tracker are organised and swift in resolving any amendments that need making once you get to know how it works and how you want it to perform. The best part of Tracker is that it sets up workflows that are important as part of the recruitment process, improving adherence to compliance. Love it and would recommend. Review Source KP Karen P. Used the software for: ### "" April 25, 2013 5.0 We started using Tracker RMS over two years ago after having looked at several other options, including Sales Force and other well-known brands; we hadn't previously had an official CRM system, but did have carefully constructed spreadsheets which were stored locally on our server. We chose Tracker RMS because it was really easy to use, the support we got from the technical support team was exceptionally good during our trial sessions, and it had great functionality. Having decided to buy, the implementation was good - there a few oddities but they were in the main at our end and the Tracker RMS team were brilliant at helping us get things sorted, as well as very patient. The benefit of having the Tracker RMS system was brought sharply home when later in the first year of use, a senior member of our marketing team was off ill for several months; previous to having Tracker RMS we would have struggled to keep on top of the required sales leads and follow-ups, but having the system meant someone was able to pick up from our usual representative seamlessly. Moving forward, the system has proved very valuable for tracking the life cycle of projects and for targeting new areas for possible business. The functionality is really good and we have recommended the system to a number of our contacts. Review Source NB Nick B. Sr. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Great Platform" February 19, 2018 5.0 Pros Very fast and it rarely lags or freezes. It is pretty simple to get the hang of. It rarely goes down for extended periods of time. Cons It could look a bit more sleek. Also, some small quality of life changes could be made such as multiple tabs, and easier copy and paste functions among others. Review Source SS Susan S. Office Coordinator Used the software for: ### "Love Tracker!" September 21, 2015 5.0 Our experience with integrating TrackerRMS into our 13 person recruiting firm has been really great. We came from a system called Big Biller, which is a very simple job, candidate and contact tracking system. It was sufficient for a time, but we were beginning to out grow it's capabilities. In our research process, we fully investigated 6 applicant tracking systems. Of them all, we determined TrackerRMS to have the best solution for our team. We spent a lot of time reading reviews and talking to users of each system. Overall, we heard loud and clear that TrackerRMS had the best customer service. Our experience with their customer service has been exceptional. We ask questions about how to do things, or where to find things, and they answer within 24 hours, sometimes faster. This system has really enhanced our ability to keep track of our candidates, clients and contacts in general. Just about all of our processes are now faster. We also have unbelievable reporting capability now. All of the things that we kept track of manually, are now easily tracked and quickly reported on with the click of a button. The screens and the overall look of the system are very user friendly. As a company, I think we would all agree that we would wholeheartedly recommend TrackerRMS. Review Source Limuel M. Senior Data Analyst Marketing and Advertising Used the software for: Less than 6 months ### "The most effective method for recruiting personnel for CRM" March 8, 2023 5.0 Pros The assistance function of the system is easy to access and operate. The support provide incredibly fast response times, almost instantaneous. Cons I have no complaints, and I am excited for future enhancement to make it easier to manage data on both applicants and clients. For instance, adding filters in the reporting section would be helpful. Review Source OT Oliver T. Used the software for: ### "" April 24, 2013 5.0 At Amazing Recruitment we service resourcing needs across all industry sectors and for any size of company in the private or public sectors. As such, our recruitment experts handle all sizes of assignment – from single permanent placements for SMEs to large contractor outsourcing projects for global organizations; therefore we required a CRM system that could both support the organization and allow for ease of use/flexibility across the board. Having already used what was defined as the markets leading Recruitment CRM software, we found all systems to be both cumbersome and incapable of being adapted to our business-specific needs. Having had such poor experiences, we began the search for a CRM system that was adaptable, flexible, cloud-based and where support was provided by a UK team that understood the needs of recruiters and how we prefer to work. After much research we settled upon TrackerRMS and I have to say we have been nothing short of impressed with both the software and the support team as a whole. Nothing is too much trouble and continued enhancements are what makes us glad we found a solution that we could build the business and its associated processes around. We would have no hesitation in recommended TrackerRMS to others. Review Source NC Nick C. Used the software for: ### "" April 30, 2013 4.0 Templar Search specializes in mid to senior appointments, and needed a software which was able to easily and quickly capture data from CV's, manage all associated information such as references and compliance in an efficient manner, while also allowing easy and professional contact with our client base through email and mailshots etc. We subsequently went to market to find a system which would give us some bang for our buck!! But, like most new starters, cost was a major issue! After testing in excess of 25 systems we made the decision to select TrackerRMS. We have now been using TrackerRMS for over a year now and find the product to be of excellent value. The product offers above and beyond what is essentially a budget level price point. Due to the system being online it has negated the need for a server based system allowing me the flexibility to work from anywhere. The system has never been down and has proved to be 100% reliable. I have experienced some minor glitches, but am happy to say that these have always been resolved. Moving forward the system will easily intergrate into a website. I have no hesitation in recommending TrackerRMS to any new business looking for a system which offers value, flexibility, and reliability. Review Source SS Scott S. Used the software for: ### "" April 25, 2013 5.0 As a small start up in the recruitment sector, I was looking for a tool that would be easy to use, easy to configure and had a great support team. I have tried a couple of other systems that just didn't live up to my expectations and then there were other products that just seemed to keep adding services but always at an additional cost. Since joining Tracker, I have been more than satisfied with the results and the service. I experienced the usual teething problems which 99% of the issues were down to me not using the system correctly and/or not grasping the workflow. However, Louise, David and Andy have always been there to help and everything has been fixed super quick and I couldn't be happier. The systems has never been off-line and I have had 100% availability. The upcoming features sound excellent and I'm looking forward to seeing what the Tracker guys can come up with in the next phase of development. This said, I love the product so new features will be an added bonus. I would highly recommend the product, I trialed and and found it so easy to use and integrate that it was a no brainer but it's the support and help that I have found more beneficial. Scott Sherriden - Director at Red Shrine Ltd. Review Source NK Nathan K. CEO Staffing and Recruiting Used the software for: Less than 6 months ### "We moved to TrackerRMS" September 10, 2018 5.0 Pros We really think ease of use along with tons of functionality is what drove us to partner with TrackerRMS. We chose to move from our previous vendor because they kept raising their price. After reviewing and testing TrackerRMS we realized we are not losing any functionality and getting a better deal on pricing. The transition from our old vendor to TrackerRMS has been seamless as well. Their staff is very meticulous about migrating data and making it work exactly the way you want after the move is done. Cons The only con we have at this time is TrackerRMS does not integrate natively to DiscoverOrg which is our sales tool. We can still bring the data into the system but it is a manual process as opposed to the automated process with our previous vendor. Review Source KK Kelly K. Program Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Integra" January 19, 2018 4.0 MIchelle Crisp has been amazing in helping us learn and understand Tracker and how we can best use it to support our team! Pros The ability to customize reports specific to how we operate and ability to communicate with Outlook has made organization internally 100 times better than the system we were previously using. Cons A lot of clicks to perform certain functions - however, once you get used to it you don't really notice anymore. Review Source NM Nikki M. Sales Staffing and Recruiting Used the software for: 6-12 months ### "Super Efficient" June 4, 2018 5.0 The best thing about Tracker to me is our rep she is super efficient and seriously makes us feel like we are her ONLY customers!! She is always there for us instantly and is super smart ! Pros I think the pros are everything pretty much - the way that it is cross functional and you can do the same thing multiple ways Cons The only con I can think of is that you are not able to open a second tab alot of people are used to having multiple tabs open Review Source JL Jodie L. General Manager Staffing and Recruiting Used the software for: 6-12 months ### "An excellent start. " November 15, 2017 5.0 From Sales and Marketing to Applicant tracking and recruiting TrackerRMS does all of the functions that are required. Pros TrackerRMS combines all of the components that I need to operate a successful staffing agency. From tracking the sales and marketing to the applicant tracking and placement. Cons The tracking on the financial end is very complex and difficult to set up so gauging profit and loss is cumbersome. Review Source Similar Products Featured