--- title: "Pulseway Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pulseway Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/141792/Pulseway/" page_type: "product" language: "en" --- # Pulseway Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pulseway ## What is Pulseway? Pulseway IT management software allows you to monitor & control your IT environment from anywhere, at anytime using smartphone, desktop or tablets. The software is highly scalable working for any size IT department letting them grow when they are ready. Pulseway’s intuitive IT management platform powers nimble, responsive and proactive IT support teams that maintain system availability and increase end-user satisfaction. ## What is Pulseway used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 310 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Extensive evolving feature set Robust and flexible security management Occasional bugs and inconsistencies Starting price $67 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Remote Support / 2026 - Network Monitoring / 2025 - Remote Desktop / 2025 - Remote Monitoring and Management / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pulseway?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pulseway.com&name=Pulseway) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pulseway 4.7 (310) VS. [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price $67 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (301) Ease Of Use 4.8 (1,791) Value For Money 4.7 (275) Value For Money 4.9 (1,639) Customer Service 4.7 (280) Customer Service 4.8 (1,635) ## Pulseway alternatives [4.6 (318)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) [4.6 (1,792)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Iru](https://www.capterra.com/p/181954/Iru/) [4.9 (490)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Atera](https://www.capterra.com/p/144309/Atera/) [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141792/Pulseway/alternatives/) ## FAQs about Pulseway Overview ### What problems does Pulseway solve? Pulseway solves the problem of slow incident response, repetitive endpoint maintenance, and limited visibility across distributed servers, workstations, and remote sites. IT teams, MSPs, system administrators, and help desks use it to monitor systems in real time, automate patching and routine fixes, and securely manage devices from mobile or web apps. Answer based on 194 reviews Overview ### Which roles and teams benefit most from Pulseway? Pulseway is most used by IT managers, administrators, consultants, and systems engineers who need remote monitoring, endpoint management, patching, and fast issue resolution across devices and networks. Business owners, CEOs, presidents, and IT directors benefit from centralized visibility, alerts, and control that help maintain uptime, security, and operational continuity. Answer based on 277 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Pulseway built for? Pulseway is built for small businesses with IT infrastructure needs, with 79% of reviewers from small companies and 33% from Information Technology and Services. It primarily serves IT professionals and MSPs, with additional adoption in Computer & Network Security at 5% and Education Management at 4%. Answer based on 310 reviews Features and Usability ### What are the key features of Pulseway? Pulseway includes core remote monitoring and management tools like real-time monitoring, remote access, and customizable alerts. Reviewers also highlight its mobile app for managing servers and endpoints on the go, plus automation, patch management, and security controls such as role-based permissions and antivirus integrations. Answer based on 83 reviews Pricing ### How much does it cost and what fees or limitations are included? Pulseway starts at $67/month for up to 20 endpoints/devices on its Monthly plan, which includes 3rd Party Patching, Endpoint Protection, Mobile Device Management, and Ransomware Detection. A free trial is available. Reviewers often call pricing competitive and affordable, though some mention minimum monthly fees and higher costs as environments grow. Answer based on 76 reviews Integrations ### Which third-party tools and platforms does Pulseway integrate with? Pulseway integrates with 11 third-party tools, including Autotask PSA, ConnectWise PSA, IT Glue, Bitdefender GravityZone, Kaspersky Endpoint Security, OpenText Core Endpoint Protection, PagerDuty, Slack, Xero, Zendesk Suite, and Unitrends MSP. These integrations span PSA, endpoint security, alerting, communication, backup, accounting, and customer support. Answer based on 23 reviews Getting Started and Support ### How easy is it to onboard and train a team on Pulseway? Pulseway is fairly quick to onboard for IT staff familiar with RMM tools, helped by in-person training, live online sessions, webinars, documentation, and videos. Admins usually need more time for automation, scripting, and menu depth, while nontechnical users may find the portal less intuitive and rely more on support. Answer based on 15 reviews Getting Started and Support ### What customer support options does Pulseway offer, and how do users rate the experience? Pulseway offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, knowledgeable, and helpful during setup, onboarding, and troubleshooting. Some report slower email replies, limited scheduling availability, less-active forums, and uneven coverage outside standard hours. Answer based on 123 reviews Security ### How does Pulseway handle data security and access control? Pulseway uses multi-factor authentication, layered security access levels, integrated security policies, and fine-grained client controls. It also supports unauthorized login alerts, module-specific access for tools like Active Directory and SQL, and antivirus integrations such as Bitdefender and Kaspersky. Some reviewers note endpoint protection is not fully integrated into one console. Answer based on 46 reviews ## Who uses Pulseway? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Extensive evolving feature set 95% positive reviews out of 57 Most reviewers describe features as comprehensive, frequently updated, and essential for streamlining daily operations. Joseph D. President, 2 - 10 employees. "So much of our business is now fully reliant on the feature set available too us. While some may think this is a negative, this has been a major positive for us." Occasional bugs and inconsistencies 42% negative reviews out of 48 Some users report inconsistent updates, unreliable integrations, and sporadic technical issues affecting reliability and performance. Lerato M. IT Security, 201 - 500 employees. "Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them" Robust and flexible security management 90% positive reviews out of 31 Most reviewers find security and access control reliable, easy to configure, and effective for safeguarding infrastructure. Mark B. IT Manager, 11 - 50 employees. "The endpoint client is simple to setup, the web client is easy to use and allows a lot of fine-grained control and it also provides a lot of peace of mind." Responsive dedicated account management 92% positive reviews out of 26 Most reviewers indicate account managers are proactive, approachable, and consistently provide helpful, personalized assistance. Glenn R. General Manager, 2 - 10 employees. "Pulseway simplifies our support services, and \[sensitive content hidden\], our account manager, has been incredibly helpful." ## Features AI summary Based on 5,511 IT Management reviews Capterra data shows that buyers of IT Management software rank the following features as their top priorities: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Access Controls/Permissions** (**39%**) Pulseway supports all three of the features reviewers rate most important: **Patch Management**, **Real-Time Monitoring**, and **Access Controls/Permissions**. Together, these capabilities help businesses keep systems up to date, track issues as they happen, and control user access more effectively, allowing teams to maintain security, reduce downtime, and manage IT operations with greater confidence. Patch Management 4.6 (78) 80.77% of 78 reviewers that rated this feature as important or highly important With this capability, you can manage Windows and third-party updates across remote systems. Reviewers appreciate its ease of setup, comprehensive coverage, and improved reporting, though some want more control, Linux support, and custom title options. Real-Time Monitoring 4.7 (69) 79.71% of 69 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Access Controls/Permissions 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Remote Access/Control 4.5 (103) 79.61% of 103 reviewers that rated this feature as important or highly important It gives you the ability to access and control systems remotely from anywhere. Users think it’s reliable, easy to use, and supports multiple platforms, but some mention occasional lag, UI design, and file transfer could be improved. Alerts/Notifications 4.5 (56) 75.00% of 56 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Server Monitoring 4.8 (81) 81.48% of 81 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Pulseway 164 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anti Virus: Prevents, detects and removes malware - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Patch Deployment: Set a time to deploy patches automatically - Automatic Scans: Setup recurring or automatic scans - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Availability Testing: Test the availability of websites and/or browsers - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Continuous Monitoring: Conduct tracking and assessment of application and device behavior without breaks or interruptions - Contract/License Management: Track, store, and access client contracts or licenses - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Deployment Management: Manage the processes involved when making the application ready for use - Desktop Virtualization: Creates virtual version of end user's desktop environment or operating system - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Device Management: Maintenance and upkeep of physical and/or virtual devices - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IP Address Monitoring: Monitor the IP addresses of the incoming traffic - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Live Chat: Ability to chat online in real time - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Device Support: Support multiple types of devices - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Network Analysis: Run tests on a network to find the root cause of network issues - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Resource Management: Monitor and manage resource utilization for network infrastructure - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Network Wide Management: The ability to manage all patches within a network - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Patch Management: With this capability, you can manage Windows and third-party updates across remote systems. Reviewers appreciate its ease of setup, comprehensive coverage, and improved reporting, though some want more control, Linux support, and custom title options. - Patch Prioritization: Determine which patches should receive immediate attention - Patch Testing: Test patches before deployment to mitigate security risks - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Policy Creation: Create new policies or alter existing policies - Policy Management: Create, manage, and track policies and procedures within an organization - Print Management: Helps control, track and monitor printing processes - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: It gives you the ability to access and control systems remotely from anywhere. Users think it’s reliable, easy to use, and supports multiple platforms, but some mention occasional lag, UI design, and file transfer could be improved. - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Security Tools: Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Simple Network Management Protocol (SNMP): Internet standard protocol for collecting information about managed devices on a network - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Virtual Machine Monitoring: Track and manage virtual machines (VMs) running on physical host machines - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (276) 4.5 Based on 276 reviews ## Pricing Value for money 4.7 (275) Free Trial [View pricing plan details](https://www.capterra.com/p/141792/Pulseway/pricing/) Monthly $67.00 Usage Based,Per Month It includes: - Mobile Device Management - 3rd Party Patching - Ransomware Detection - Endpoint Protection Annual $44.00 Other,Per Year 3 Years $27.00 Other, Value for money 4.7 (275) 4.7 Based on 275 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ OpenText Core Endpoint Protection​](https://www.capterra.com/p/166552/Webroot-SecureAnywhere-Endpoint-Protection/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (280) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (280) 4.7 Based on 280 reviews ## User reviews Overall rating 4.7 Based on 310 reviews Filter by rating 5(228) 4(69) 3(10) 2(1) 1(2) Mentioned topic Sorted by most recent MR Mathieu R. Programmeur Jouabilité Gambling & Casinos ### "Pulseway is a great remote management tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 28, 2025 Pros Pulseway gave me a lot of control remotely, and being able to act on servers directly from the app was extremely helpful. The real-time insight into workloads was a big advantage. Cons Some features feel like they require the paid tier to fully shine. The free version is useful but limited for heavier operations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Byron L. Software Developer Computer Software ### "No matter where I am, Pulseway can me keep our IT operations working smoothly." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 2, 2025 Pulseway allows me to keep systems monitored around the clock and notify instantly in case of a problem. I have used it to reduce downtime by resolving problems early and monitor many endpoints without hiring an IT assistant. Pros I cannot always be at every site where our servers and workstations are but Pulseway lets me monitor and manage systems remotely while I am far away. The mobile app is a real lifesaver, I can check alerts or even reboot the system and push updates when I am out of the office. Automation rules take over a lot of the repetitive maintenance so I can stop firefighting. Cons The web dashboard feels a little dated and slower when compared to others I’ve used. I’m not as intuitive with setting up custom automation scripts, I often have to dedicate several attempts to get it right. The reporting could be relatively more flexible, I’ve always wanted to build reports centered around certain clients or system groups. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 3, 2025 Hey Byron! We’re thrilled to hear you’re enjoying the mobile app! Thanks so much for sharing your feedback, we really appreciate it. Input like yours helps us keep improving and delivering an even better experience across the board. SW Steven W. IT Manager Automotive ### "Please find another company, skip this one..." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 8, 2025 Pros I can honestly say I can not think of a single pro on this company. Pulseway has been one of the most frustrating vendors we’ve ever worked with. We originally used Pulseway RMM, but it was so unreliable that we moved to Datto RMM. We also switched from Pulseway PSA to Autotask, which is outdated but still worked better. Every time we tried to trade services, Pulseway only allowed it if it meant a higher monthly cost for us. There’s no real flexibility—it feels like the only “partnership” they offer is when it brings them more money. Even after you sign a contract, you constantly have to chase them to activate the services you’re paying for, and it takes days to get a response. The pattern is clear: once Pulseway gets your signature, customer care drops off. They don’t care about supporting you; they care about upselling you. We’re locked in until 2027, but after that we’re done. If you’re considering Pulseway, save yourself the headache. The tools are unreliable, the pricing is rigid and always increasing, and the customer service disappears once they have what they want. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Randy G. AVP - Systems Adminitrator Banking ### "A decent RMM product that's easy to use, and has features most " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 19, 2025 When the product worked, it delivers a good RMM experience, albeit a bit limited compared to other option. With simplicity comes a lack of granular control. Pros Price, features and ease of use. The product delivers most RMM features in an intuitive and easy to use fashion. Cons Performance and sales tactics. The website would sometimes encounter performance issues/unresponsiveness. Additionally, sales can be rather pushy. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [Atera](https://www.capterra.com/p/144309/Atera/) [N-central](https://www.capterra.com/p/13803/N-central/) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reasons for choosing Pulseway We didn't select it - we went with other products. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HW Haley W. Owner Retail ### "YOU WONT REGRET IT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2025 Amazing!! Respectful, they go above and beyond Pros Ease of use and overall best customer service Cons No complaints over here At all. Has been a great software for me! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Francisco S. Developer Computer Software ### "Pulseway has made managing my IT infrastructure a breeze, allowing me to monitor and troubleshoot from anywhere." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 25, 2024 Pros The remote monitoring and automation features are game-changers for me. Plus, the mobile app is super convenient. Cons I wish the reporting and analytics capabilities were more robust. Also, better integration with third-party tools would be helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Hey Francisco, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We hear you in regards to the reporting and third-party tools. We are working on enhancing both features! Thanks, The Pulseway Team DS David S. IP Manager Publishing ### "Great service so far." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2024 Great so far. \[sensitive content hidden\], my account manager, is very responsive anytime I have questions. I have to say that I am only using maybe 25 percent of what it is capable of, but for that it is working great. Pros The cost for what you are getting. For a few dollars a month per workstation you get complete monitoring and remote access. Cons It doesn't support monitoring iOS devices yet though I believe they are working on that and you can still use their app on your iPad or iPhone to monitor other systems (Mac, Windows or Linux). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 15, 2024 Hey David, Thanks for the review, glad to hear you're enjoying it and your Account Manager is helping you make the most of the platform. We do in fact support monitoring iOS devices with Mobile Device Management (MDM). You can reach out and we can get you set up! SF Stepan F. Chief Operations Officer Automotive ### "Chief Operations Officer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2024 This remote monitoring and management (RMM) solution stands out as a highly robust and efficient tool for IT professionals. Designed to operate seamlessly once configured, it provides an impressive "set it and forget it" approach to managing IT infrastructure. The system runs reliably in the background, allowing businesses to focus on their core operations without the need for constant supervision. What makes this solution particularly powerful is its extensive feature set. It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT management is covered. Additionally, expert support is readily available to help with setup and customization, ensuring that the system is optimized for each user’s unique environment. Overall, this RMM platform delivers a professional-grade solution that ensures operational efficiency and peace of mind, making it an excellent choice for any organization seeking a dependable IT management tool. Pros I really like this RMM solution because it allows me to set everything up once and then not worry about it. Its robust feature set covers all my needs without the need for constant oversight, which saves me a lot of time. Plus, the expert support available makes it easy to configure and optimize, ensuring that everything runs smoothly. The combination of reliability and minimal maintenance is exactly what I value in IT management tools. Cons I have very little to criticize about this system, except for the mobile app, which occasionally forgets that I’m logged in. It’s a minor inconvenience, but overall it doesn’t take away from the system's otherwise exceptional performance and reliability. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 20, 2024 Hey Štěpán, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you about our mobile app, and we are working towards enhancing it. Thanks, The Pulseway Team AG Alex G. IT Manager Entertainment ### "Good Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 30, 2024 Pros The palteform is really easy to use and powerfull Cons Would like to see SSO auth implemented Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Changed IT support provider and pricing Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing Pulseway Princing feature set and product integrations Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 20, 2024 Hey Alex, Thanks a million for leaving a review and giving your feedback, it is much appreciated. Happy to hear you're enjoying our platform. Also, SSO is now available! If you need any assistance, feel free to reach out to us. Thanks, The Pulseway Team BO Boyd O. Boyd's PCS - Owner Information Technology and Services ### "Pulseway for the WIN!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 26, 2024 Overall support and services and all things Pulseway work very well. I've not had issues and they are continuing to release new and improved features regularly which do benefit the MSP space. Pros I like the support and integrations and the ability to also do automations. Cons I locked my account out once and it took a few days to regain full access. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing Pulseway Simplified solution that did everything I needed Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 20, 2024 Hey Boyd, Thanks a million for leaving a review and giving your feedback, it is much appreciated. Happy to hear you're enjoying our platform. If you need any assistance, feel free to reach out to us. Thanks, The Pulseway Team [View all Reviews](https://www.capterra.com/p/141792/Pulseway/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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