--- title: "Pulseway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pulseway the right IT Management solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141792/Pulseway/reviews/" page_type: "reviews" language: "en" --- Pulseway 4.7 (311) [View alternatives](https://www.capterra.com/p/141792/Pulseway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Pulseway Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CR Christopher R Sole ProprietorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. “ September 19, 2024 LM Lerato M IT SecurityInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an agent installed, this is making hard to reliably track which Units have AV on them“ September 20, 2024 ŠF Štěpán F Chief Operations OfficerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT management is covered.“ October 4, 2024 DE Darryl E IT Manager CISOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for seamless connections.“ September 5, 2024 DB Daniel B Systems ManagerPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “Its consistent development and adaptability make it a reliable choice for businesses that prioritize cybersecurity and need robust automation features. Despite the remote control limitations, Pulseway has proven itself invaluable for my IT operations. If you're looking for an RMM solution that continues to evolve, values customer feedback, and excels in areas like patch management, Pulseway is an excellent choice.“ September 23, 2024 AJ Alexander J Head of TechnologyProfessional Training & Coaching, 11 - 50 employeesUsed the software for: Less than 6 months. “Third-party services were not as slick to setup as the initial Pulseway instance.“ September 20, 2024 MB Mbuyelo B IT AdminEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices from different locations.“ September 20, 2024 TS Troy S VP ITOil & Energy, 501 - 1,000 employeesUsed the software for: More than 2 years. “I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern.“ September 17, 2024 ## Showing most helpful reviews Showing 1-25 of 311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Swetha C. Program Manager Automotive Used the software for: 2+ years ### "Convenient Remote Monitoring and IT Management" August 22, 2026 5.0 Pros I liked the ability to monitor systems and respond to issues remotely without always needing to be at a workstation. The mobile access was especially convenient for checking alerts and system status. Remote access and patch management also helped make routine IT maintenance more efficient. Cons There was some learning involved during the initial setup, particularly when configuring policies, alerts, and patch management. Occasionally, remote connections could take a little time to establish. Some advanced settings could also be easier to locate and configure. Review Source AG Alex G. IT Manager Entertainment Used the software for: 2+ years ### "Good Product" September 30, 2024 5.0 Pros The palteform is really easy to use and powerfull Cons Would like to see SSO auth implemented Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Pulseway Princing feature set and product integrations Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Changed IT support provider and pricing Review Source Response from MMSOFT Design December 20, 2024 Hey Alex, Thanks a million for leaving a review and giving your feedback, it is much appreciated. Happy to hear you're enjoying our platform. Also, SSO is now available! If you need any assistance, feel free to reach out to us. Thanks, The Pulseway Team SW Steven W. IT Manager Automotive Used the software for: 2+ years ### "Please find another company, skip this one..." September 8, 2025 1.0 Pros I can honestly say I can not think of a single pro on this company. Pulseway has been one of the most frustrating vendors we’ve ever worked with. We originally used Pulseway RMM, but it was so unreliable that we moved to Datto RMM. We also switched from Pulseway PSA to Autotask, which is outdated but still worked better. Every time we tried to trade services, Pulseway only allowed it if it meant a higher monthly cost for us. There’s no real flexibility—it feels like the only “partnership” they offer is when it brings them more money. Even after you sign a contract, you constantly have to chase them to activate the services you’re paying for, and it takes days to get a response. The pattern is clear: once Pulseway gets your signature, customer care drops off. They don’t care about supporting you; they care about upselling you. We’re locked in until 2027, but after that we’re done. If you’re considering Pulseway, save yourself the headache. The tools are unreliable, the pricing is rigid and always increasing, and the customer service disappears once they have what they want. Review Source GV Gene V. Group IT Manager Executive Office Used the software for: 2+ years ### "Pulseway has been key. " September 20, 2024 5.0 We have been with Pulseway for a few years now and there is no looking back. The centralized management of company assets and resources is absolutely key in to days demographic. Pulseway has help us grow,be proactive and scalable. Pros Ease of access. Easy integration. Reliability Great support. Cons Lack of integration in to Some AV software. However easily achievable. Some billing not consolidated. Alternatives considered [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Reason for choosing Pulseway had more function and better pricing at the point. Review Source Response from MMSOFT Design December 20, 2024 Hey Gene, That's amazing! Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. Thanks, The Pulseway Team MK Muhannad K. CEO and Director Computer & Network Security Used the software for: 2+ years ### "Pulseway: A Remote Management Breeze" September 16, 2024 5.0 The overall experience has always been wonderful. I know a lot of people give bad reviews and experience regarding Kaseya with contract locks etc. As anyone would naturally would not like to be bound by contract, its their way of doing business and I respect that as they want to retain long term serious customers. I have always have a great experience talking to support and sales and they always understood my needs and were always ready for a quick call for better understanding my requirements, which is saying something in terms of support. A major shoutout to all my previous account managers and my current one \[sensitive content hidden\]. I have always loved our conversation, where you simply don't make it seem like a sales call rather a meaningful conversation. Pros The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay. Cons Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile. The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[ManageEngine Endpoint Central MSP](https://www.capterra.com/p/162091/ManageEngine-Desktop-Central-MSP/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Reason for choosing Pulseway Mobile App, constant improvements to the product and service and great support! Review Source Response from MMSOFT Design December 20, 2024 Hey Muhannad, That's amazing! hanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. We hear you about our mobile app and can assure you we're working towards enhancing it. Thanks, The Pulseway Team RG Randy G. AVP - Systems Adminitrator Banking Used the software for: I used a free trial ### "A decent RMM product that's easy to use, and has features most " May 19, 2025 3.0 When the product worked, it delivers a good RMM experience, albeit a bit limited compared to other option. With simplicity comes a lack of granular control. Pros Price, features and ease of use. The product delivers most RMM features in an intuitive and easy to use fashion. Cons Performance and sales tactics. The website would sometimes encounter performance issues/unresponsiveness. Additionally, sales can be rather pushy. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[N-central](https://www.capterra.com/p/13803/N-central/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reason for choosing Pulseway We didn't select it - we went with other products. Review Source AB Adrian B. IT Specialist Food & Beverages Used the software for: 2+ years ### "Pulseway RMM Review: User-Friendly, Powerful, and Feature-Rich" September 19, 2024 4.0 I've been using Pulseway RMM for a couple of years now, and I can confidently say Pulseway RMM is a game-changer when it comes to remote monitoring and management. The mobile app is for me its standout feature, allowing me to monitor and manage systems administratively from anywhere with just a few taps – super convenient for on-the-go tasks! Its intuitive user interface makes it incredibly easy to navigate, even for less experienced users. I also love the seamless Bitdefender GravityZone integration, which provides solid endpoint detection and response protection without lengthy tuning at a price I couldn't turn down. However, not including graphical remote desktop control for Linux systems is a huge missed opportunity that I hope the Pulseway RMM team will remedy. Overall, Pulseway RMM has greatly streamlined our IT management, transforming our productivity. Highly recommended! Pros \- Ease of use / Intuitive UI - Powerful, feature rich mobile app - Integration with Bitdefender GravityZone EDR Cons Lack of graphical remote desktop control for Linux systems Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Pulseway The mobile app features were unparalleled in comparison to the competition. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Lack of robust RMM features and patch management; along with integration with third party software. Review Source Response from MMSOFT Design September 25, 2024 Hi Adrian, Thank you so much for leaving such a detailed review - we always love to receive feedback from our customers as well as seeing what they enjoy about our product! Thanks, The Pulseway Team CR Christopher R. Sole Proprietor Information Technology and Services Used the software for: 2+ years ### "Pulseway provides an exceptional suite of services and support." September 19, 2024 5.0 Pulseway has become an integral and indispensable part of our company's infrastructure. Pulseway provides rock solid solutions that are well supported and continuously improved upon. We are very satisfied with the services and support we receive. Pros Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support. Cons There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/)[Zoho LandingPage](https://www.capterra.com/p/10005661/Zoho-LandingPage/) Reason for choosing Pulseway Pulseway combined the best feature set and licensing options. Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) We had been using GoToAssist corporate for many years, however when LogMeIn bought it Citrix, there were many feature and licensing issues that made it unsuitable for our needs. Review Source Response from MMSOFT Design December 20, 2024 Hey Christopher, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform and taking advantage of our features. Thanks, The Pulseway Team JW Jean-Louis W. Senior Technician Information Technology and Services Used the software for: 2+ years ### "Wonderfull cost friendly management engine" September 20, 2024 5.0 I enjoy every aspect of Pulseway so far, the reporting works seamlessly Pros All in one mangement engine, with sophisticated tools and templates. Account managers are quick to repond and are always helpful. Cons Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Pulseway Was not too fond of the overall product package Switched from [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) I preferred the look and feel and overall simplicity with powerful tools, and I trust the tools will grow with time Review Source Response from MMSOFT Design December 20, 2024 Hey Jean-Louis, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you on your requests and working towards the platform. Thanks, The Pulseway Team EH Egil H. IT manager Retail Used the software for: 2+ years ### "Great Product" September 25, 2024 5.0 I work for a small company with less then 50 endpoints, automation and scripting has made a great impact on our environment monitoring is also very reliable. All in all we are very happy with Pulseway Pros Nice automation and scripting features. The mobile app is also very good, Account manager is very active making sure everything is as it should be and offering solutions. Cons Remote desktop is ok , but could be faster Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Action1](https://www.capterra.com/p/180609/Action1-RMM/) Reason for choosing Pulseway Pulseway was more affordable then Ninjaone and had all the features we were looking for, Action1 lacked a few features we required. Review Source Response from MMSOFT Design December 20, 2024 Hey Egil, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! Thanks, The Pulseway Team AH Adam H. Help Desk Manager Banking Used the software for: 2+ years ### "No better company than Pulseway" August 5, 2024 5.0 My experience with Pulseway has been nothing less than awesome! The team at Pulseway has been quick and helpful if we do experience an issue. I feel the Pulseway team understands the importance their role plays in the daily success. Pros We currently use PSA, RMM, and IT Glue through Pulseway. The most helpful feature is that all three applications integrate into each other, Azure and on-prem Active Directory. These products are easy to use and navigate once everything has been set up. We use all three of these systems daily, and the RMM mobile application helps us keep tabs on the systems when we are not in the office. The few times we've had to reach out to support, we received fast and helpful responses and solutions usually within a day. Cons It's tough to identify a downside of Pulseway. If I had to be picky, it would be that we cannot do everything in the mobile application that we can do with the web version of RMM. I understand it's tougher to fit all those features into the mobile application but if I HAD to choose something to make better. Switched from [Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) Contract was up and Pulseway allowed us to remote in as long as the end device had access to the internet. Review Source RR Richard R. Support Engineer Information Technology and Services Used the software for: 2+ years ### "Best RMM for small MSP's" August 6, 2024 5.0 For a small MSP like me it offers everything i need to monitor and remotely support the systems i manage. The mobile app is definitly a huge factor. Also my account manager is regularly in touch which is nice (this was not alwas the case). The lack of integrations will make it more difficultto manage if the amount of systems grow but then again pricing is very fair, and did i mention they have a mobile app to manage your systems? Pros Pulseway makes it possible for me to monitor systems on the go. With the app I can preform most of the basic troubleshooting steps, even remote into the system. With the 3PP add-on i can update the OS and 3PP apps. For a small MSP like me its more then sufficient. I have tried Datto this year but renewed my contract with Pulseway in end. Cons You have less posibilities then a solution like Datto and support is not always as good as it should be. I also use Pulseway PSA which is a great tool but there are not a lot of 3rd party vendors that have integrations with Pulseway. Also the need for having a contract for everything is a bit annoying. I get it for backup, PSA and RMM but when i want to get a couple of SAT licenses contracts are a bit of a hassle. Alternatives considered [RG System Suite](https://www.capterra.com/p/149140/RG-System/)[Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing Pulseway Pulseway is the only RMM as far as i know that offers a mobile app. All the functions i need (monitoring, remote desktop, 3PP) is possible. Review Source VM Vikram M. I.I Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful product" July 25, 2023 5.0 I love this product and the team supporting it. They are a wonderful group of people. Pros I love the easy-to-use interface of Pulseway RMM. Settings are easily accessible, and their support articles and team are great. The mobile application is one of the best features, allowing me to manage and monitor all my computers and servers with my fingertips. Managing our IT tasks has never been easier with Pulseway. Cons The lack Apple features to update and apply security features, but they are always adding and updating their support for Apple devices. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Pulseway Lower Cost, more features, mobile, user friendly, great support. Switching to Pulseway was a brainer. I love easy-to-use services and software. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Lower Cost, more features, mobile, user friendly, great support. Switching to Pulseway was a brainer. Review Source RM Raul M. IT Manager Higher Education Used the software for: 2+ years ### "Many promise it, only pulseway gets it" September 4, 2024 5.0 I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features. Pros It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours. Cons The invoices and payment process must be improved. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Reason for choosing Pulseway price and because it works fine in Mac. Not all works in mac. Switched from [PandaSuite](https://www.capterra.com/p/209850/PandaSuite/) Panda was bought and forgot his al life clients, support, quality, etc... Review Source Response from MMSOFT Design December 20, 2024 Hey Raul, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. We hear you about the billing and we are working to enhance it. Thanks, The Pulseway Team MA MOHAMAD A. Senior System Administrator Newspapers Used the software for: 2+ years ### "Reliable and Efficient Remote IT Management Tool" August 16, 2024 5.0 Pulseway has been a game-changer for managing our IT infrastructure remotely. It’s easy to set up, and the mobile app makes it incredibly convenient to stay on top of system alerts. The automation and integration features have significantly improved our efficiency. Overall, it’s a reliable and robust tool for IT management. Pros Pulseway excels in its ability to provide comprehensive remote monitoring and management capabilities. The intuitive mobile app is particularly useful, allowing for real-time monitoring and instant responses to alerts. The automation features save a considerable amount of time, and the software's integration with various platforms is seamless. Cons nothing really, everything worked fine for me never had major issues. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Pulseway Linus Tech Tips recommended pulseway on his videos Review Source SS Silverio S. CTO Information Technology and Services Used the software for: 1-2 years ### "Pulseay is simply Superb!" August 9, 2024 5.0 Amazing!!! From the technology, to the technical support, all the way to their Account Management has been superb. Constant contact with my rep makes me feel like Pulseway us part od my extended team. Pros Pulseway's UI makes it super intuitive to manage. It comprehensive set of features, combined with their automation tools, enables each of my technicians to manage hundreds of devices instead dozens. Simply superb. It integration with other tools makes Pulseway my 1 stop shop for all my MSP requirements. Cons Feature parity for MacOs support is still on the works. They are getting better with each release, but, not quite there yet. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Pricing and the additional tools provided by Pulseway's partners. Review Source RL Robinson L. IT Consultant Information Technology and Services Used the software for: 1-2 years ### "Great value and excellent product offering" August 2, 2024 5.0 In short, extremely satisfied with the service! Communication with the account manager about new developments and putting in feature requests is streamlined and pleasant Pros Competitively priced against other rmm options and extremely integrated solutions making it easy to administer systems. Amazing mobile app and remote control adding to the ease of use. Cons No integrated linux patching in the patch management module for granular control. Built-in script is provided though. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[N-central](https://www.capterra.com/p/13803/N-central/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Pulseway Pulseway was competitively priced for my needs and wants, it had also integrated a remote access, monitoring and partnered AV solution. Review Source CP Corey P. Owner Information Technology and Services Used the software for: 2+ years ### "Well Balanced and Afforable RMM" September 25, 2024 4.0 Very happy, it does most thingas id expect an RMM to do. Pros Afordable and easy to use managment plus all the extra partnerships that come with working with pulsway. Cons Still Doesnt have romte access support on linux meaning you have to use a windows computer to remote into servers. Review Source AB Austin B. System Administrator Utilities Used the software for: 2+ years ### "My pulseway experience." September 25, 2024 4.0 Pretty good overall. Has saved us trips into the office by using the remote features. Pros Ease of use, easy to remote into stuff . Lot of valuable information available about each device. Cons Crashed on occassion. Can't see bitlocker keys Review Source Response from MMSOFT Design December 20, 2024 Hey Austin, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! Thanks, The Pulseway Team LV Lachezar V. Fullstack Developer E-Learning Used the software for: 2+ years ### "Great overall solution" September 26, 2024 5.0 Excellent value for money, streamlined and easy to use. Pros Great allround solution for monitoring, patch management and system administration for users and servers. Offers a lot of extra services that can be bundled. I use it every time a server needs work or I need access. Very easy to integrate and implement on windows and Linux machines. Cons No support on the weekend which has caused some issues in the past. Review Source Response from MMSOFT Design December 20, 2024 Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! Thanks, The Pulseway Team JF Jim F. Operations Manager Computer Software Used the software for: 1-2 years ### "Thumbs up from me" September 26, 2024 5.0 It's been good. The product does what I expect, and the account managers are eager to help if I have questions. Pros I don't have to interact with it constantly, but can set it up to automatically deploy, automate common tasks, and even automate reporting. Unless something goes wrong at one of our endpoints, it's "set and forget" for me, and I only have to pay attention to the alerts and periodic reports. Cons I am using Pulseway to track who is in possession of each computer at any given time using custom fields. This is a bit cumbersome, so I wish you would implement a feature specifically targeting this kind of use-case. Review Source Response from MMSOFT Design December 20, 2024 Hey Jim, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform! We hear you about our custom fields, we are working towards enhancing it. Thanks, The Pulseway Team BR Benjamin R. Director of Operations Events Services Used the software for: 1-2 years ### "Does exactly what I need for my small business." September 4, 2024 5.0 Overall Pulseway has done exactly what we wanted, by providing a professional system for monitoring and managing our IT systems remotely. As I run a small business I don't have the time to individually check machines, so the peace of mind knowing that I will be alerted of a problem is great. Automation is also a great benefit. Pros Pulseway allows us to easily manage our IT systems whether they are out on deployment or based in our office. The integration with Slack allows notifications to easily be sent to groups of people highlighting to us potential issues before they become more severe and cause downtime. The iOS app is also very handy, allowing me to see the status of any computers on the go. Knowing that Pulseway can grow with the business provides nice peace of mind as I don't feel like I'm investing in a system that I will some day have to replace. The integration of BitDefender has been a great help too. Cons I'm not an IT engineer or expert in IT management so I found that there was a fairly steep learning curve. I'm more knowledgeable than the average person but kept getting stuck navigating the web portal, especially at the start. The menu system isn't as intuitive as it should be in my opinion. I think there should either be a "simplified mode" for people who just want to get started with organising their IT systems but don't need all the advanced features. Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing. For example, you can't automatically install BitDefender via Pulseway on a Mac you have to go into the BitDefender client. Review Source Response from MMSOFT Design December 20, 2024 Hey Benjamin, Thanks a million for leaving a review and giving your feedback, it is much appreciated. We're happy to hear you're enjoying our platform. We hear your feedback and we are working towards enhancing our platform. Thanks, The Pulseway Team Ed B. System Analyst II - Application Support Staffing and Recruiting Used the software for: 1-2 years ### "Pulseway is the absolute best monitoring solution out there!" July 28, 2017 5.0 Pros I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical functions like restarting services , rebooting machines and even access to a command line can be done remotely. I get the right warnings directly to my phone or desktop wherever I am. I was on the beach in Maui over Christmas and one of my servers had a problem with a service that needed to be restarted – with other monitoring products I would have had to go back to my room, start up my laptop, hope to get wifi and vpn connection and RDP directly to the problem machine. Pulseway allowed me to clear the alert, check the status of the server and restart the service (Apache Tomcat) from my chair on the beach and not miss a minute of my children’s surfing lesson. Our organization has embraced this software. I recommended this to a colleague who had a critical scheduling server running multiple tasks via task scheduler. Due to service account limitations the server would log out the account every weekend. My colleague installed Pulseway and was able to keep the server signed in while we pursued a permanent solution and now has multiple servers on his own account. Cons I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost. Review Source GF Gus F. Systems Administrator Utilities Used the software for: 2+ years ### "Pulseway Products" July 31, 2024 5.0 This is a great product and has given me the ability to manage all of our IT infrastructure with a small number of staff members and still take care of everything we need to get done. Pros It is the complete package and provides all of my IT needs from an easy to use interface that I can access from anywhere. Cons I wish there was more options to manage mobile devices on the platform, but it sounds like that is coming soon. Review Source RM Rob M. Technical Director Insurance Used the software for: 2+ years ### "Pulseway Is The Best" August 3, 2023 5.0 I started using Pulseway when I worked at an MSP. When I became the Technical Director of the company I work for now, implementing Pulseway was one of the first actions that I took. It enables me to monitor my systems, monitor for issues, and support my users regardless of where they are or where I am. Pros I like that Pulseway is big enough to be feature rich and stable but not as big as some of the other players in the space that attract attention and have been breached (looking at you SolarWinds). Cons They're a bit sales pitch-y, even though I've made it quite clear that I'll contact them if/when I need them. Lately they have been sending alerts to my as if they are actionable issues that I need to address. Not a fan of that in my free time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.