Innovation Centric Group

ALTO Exchange


4 / 5
15 reviews

Who Uses This Software?

Suppliers and producers that would like to create a seamless integration between their departments.


Average Ratings

15 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Innovation Centric Group
  • www.icgteam.com/
  • Founded 2011
  • Canada

About ALTO Exchange

Industry standard business-to-business (B2B) portal that facilitates better communication and integration of ALTO AP with supplier billing systems, further improving the overall payment process. Vendors are able to easily submit accurate invoices and track progress of the producer approval and payment process; speeding up the process and virtually eliminating errors.


ALTO Exchange Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator

ALTO Exchange Reviews Recently Reviewed!


called your customer support. great service. friendly and very helpful. got my answers.

Apr 24, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: overall it is a good system for submitting inv. It gives me proof that the client is at least in receipt of our invoice. I don't like the fact that I have to reenter everything.

Cons: when you bring up a window like the one for "add item" it is too big for my screen. so I have to keep scrolling to save and to see top (to recheck my input). Time consuming when you have a lot "items" to enter. I have tried changing it from my end.- adjusting Zoom etc. but that just makes everything small. can't see it clearly. (don't have the eyes of a twenty year old any more lol) It should also have a window showing when the client is going to pay for the invoice.

Overall: knowing that client is in receipt of invoice and that the "paper work" isnt lost.

Vendor Response

by Innovation Centric Group on April 27, 2018

Hi Fab,

Thank you for taking the time to provide us with your feedback, we are happy to hear you had a great customer support experience.

We are also very sorry that you are having issues with the "add item" window and want to let you know that we will take into consideration your observations for future enhancements.

Regards,

Invoice Submission

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As I primarily work in A/R and use many different methods of invoice submission, I can say that this method is by far the most preferred. The customer service is absolutely outstanding and the notifications that get delivered when an invoice is submitted gives great 'ease of mind'.

Cons: Although it may sound cliche, I truly do not have anything that negative that comes to mind about this software

Overall: As mentioned in the "Pros" section, I use ALTO Exchange primarily for invoice submission. It is always a pleasure to talk to the customer service agents and I know they work there best to help others. Assistance from them is always very thorough and comforting.

Vendor Response

by Innovation Centric Group on December 04, 2018

Hi Matt,

First of all, thank you so much for taking time from your busy agenda to leave us a review. It's great to hear our system is your preferred invoice submission platform and that our team is doing such a great job providing outstanding service experience. We will keep up the good work!

Regards,

Natalia

Overall I find this software one of the easiest to navigate and use of the many I use daily.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I find this program very easy to use and navigate. I also find the on line chat support very good and if they are unable to assist, they have escalate until resolution.

Cons: I don't like that it saves items and any changes individually as it seems to take a lot of time. I would like to see the items added and coded in the same screen.

Vendor Response

by Innovation Centric Group on May 14, 2018

Hi Helen,

Thank you for taking the time to provide us with your feedback, we really appreciate this.

We are thrilled to hear you find our system easy to navigate and that you recognize the value we can provide to suppliers.

In regards to the line items/coding suggestion, we want to let you know that we are working on a new version release and will be taking this into consideration.

Regards,

Natalia Urena

Submit 1 invoice every 6 months therefore do not have a good base to rate this system on.

Apr 11, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Support was excellent. Guide was incredibly useful as well for infrequent users like myself. Step by step instruction for invoice entry.

Cons: That i have to use this electronic system for 1 invoice every 6 months if payment is to be received.

Vendor Response

by Innovation Centric Group on April 13, 2018

Hi Cathy,

Thank you for taking time from your busy schedule to leave a review for us. We are thrilled that you like our support and we are sorry to hear you do not like entering the invoices. We are working very hard to make the system as user friendly as possible so that no matter the invoice submission frequency, the user is able to submit and see the value of having visibility over their submitted invoices.

Please feel to reach our support to see how we can help alleviate the invoice submission process. We are here to help.

Regards,

Not familiar with program so not very proficient at use of it

Apr 18, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Seems to be easy enough o navigate back and forth just unable to figure out how to input codes into invoice

Cons: I was unable to figure out how to get help while in the invoice screen, no problem had great support with tech chat

Vendor Response

by Innovation Centric Group on April 27, 2018

Hi Larry,

Thank you for taking to time to provide us with your feedback, it's good to hear you received support via chat to submit your invoice.

We would like to encourage you to sign up to our knowledge base to view, videos, FAQ and step by step on how to use our system we also provide ongoing training with a live agent that can answer direct questions pertaining to your business to provide you with a customized guidance on how to use our systems, please contact us at support@icgteam.com

Regards,

Quite easy to input invoices

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's free for customers that are having to input invoices. Unlike Cortex which charges customers to input their invoices.

Cons: We only get to use it for our NAL invoices. I would like some of our Cortex customers to move to this system as well.

Vendor Response

by Innovation Centric Group on April 17, 2018

Thank you very much for you kind review! We are thrilled that you are happy with our system. Please let us know if we can improve your customer experience. Have a great day.

review

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: We only use the software a couple of times per year. What I like most is that I am able to forward our invoice to Cesar and he manages it rather than me needing to submit on our company's behalf and stumble through

Cons: For a couple of invoices a year, I don't like to have to use the software, having said that since Cesar submits it for me that makes it totally user friendly and simple with the sending of one email to him.

Overall: Experience is great because of the customer support

Vendor Response

by Innovation Centric Group on December 05, 2018

Hi Bev,

Thank you for taking the time to provide us with your review. Broker services is one we offer to small companies that submit a small amount of invoices a year, we are very happy you are happy with our services.

Regards,

Natalia

Review

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, manage and understand. I liked everything.

Cons: The system is good, nothing to dislike..

Overall: Excellent

Vendor Response

by Innovation Centric Group on November 26, 2018

Hi Leila,

Thank you so much for taking the time to write us a great review, we really appreciate it.

Many thanks,

Natalia

Capterra loader

Relatively easy to use once you know all of the functions.

Apr 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The speed is great

Support staff are very knowledgeable and patient

Navigation is fairly easy

Dashboard is clean and organized

Cons: Not sure what all of the functions are until I contact the support line which can be a little time consuming.

Vendor Response

by Innovation Centric Group on April 27, 2018

Hi Shyenne,

Thank you for taking to time to provide us with your feedback, it's great to hear you find our application easy to use.

You can also find information on how to use our systems by signing up to our knowledge base, were you can find videos, FAQ and step by steps on how to use our system without having to contact our support line.

Regards,

Excellent experience, the helps desk staff are very helpful, knowledgeable and friendly.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very straight forward & user friendly.

its is also fast and efficient.

easier to see the invoices status.

Cons: None. I like every thing about this software.

it would be nice to see a lot of vendors using this software.

Vendor Response

by Innovation Centric Group on April 09, 2018

Hi Sara,

Thank you so much for your awesome review and for taking the time to put it in writing. We appreciate your business and value your feedback. Have a great day!

Regards,

Customer Satisfaction - Excellent very satisfied

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, no instructions needed and very 'common sense'

Cons: nothing . I like it very much compared to other software

Overall: Even if I didn't enter the right information. Customer support was there to assist ASAP. Feel very confident

using this. Will recommend to other companies.

Vendor Response

by Innovation Centric Group on September 02, 2018

Hello Mike,

Thank you very much for taking time from your busy day to leave us this awesome review, we really do appreciate it. We are also very glad to hear you are very satisfied with our products and services, this is our main goal.

Regards,

Natalia Urena
ICG Team

No info re-value for money. It was very easy to set up and use templates for invoicing.

Apr 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast and easy to work with. With a background in accounting, I found it easy to understand the flow of information. The initial templates allow for easy of entry with subsequent invoices.

Cons: The only obstacle noted was the rounding issue, which is common from software to software. Contributing factors may be , number of decimal places for the entry vs. original invoicing software. The other factor may simply be that one software is set to round down while the other may be set to round up. The tolerance levels are set at a reasonable level; therefore not really a big deal.

Overall: Quick submission of invoicing to client, which translates into faster turn around time for payment.

Vendor Response

by Innovation Centric Group on April 27, 2018

Hi Deborah,

Thank you for taking to time to provide us with your feedback, we are very happy to hear you find our system easy to use and see the value of submitting your invoices through our platform.

We are working hard on the rounding item to make it as tolerable as possible.

Regards,

I find it harder that any other invoice program to invoice. (cortex, open invoice)

May 04, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The price is right. Don't really have any other pros about the program. I guess I like how quick it is for letting you know when the invoice has been approved

Cons: Much harder to invoice than other programs that I use (open invoice, cortex) I don't like how you have to input every item on the invoice. I find it is slow when changing screens

Vendor Response

by Innovation Centric Group on May 14, 2018

Hi Cole,

Thank you very much for taking the time to provide us with your feedback and we are very sorry to hear you are having a hard time with our platform.

Do you have time to discuss with us why you are having issues submitting your invoices? Our system provides several options that allow vendors to input their invoices. If you give us a chance we can help you find the most efficient option for submitting your invoices and this way changing the current impression you have of our systems.

We look forward to your reply.

Regards,

First time user

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was easy to use and I like that I can track the acceptance of the invoice

Cons: I am struggling to change the login password to something other than the one that I was provided with

Overall: Software is relatively easy to use and the customer service team member that I used was extremely helpful and took the time to followup with the issue our company was having.

Alto Exchange - Software makes on-line invoicing easy!

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros:

Easy to use. Ability to create Templates for quick entry. Speeds up the process of payment receipt

Cons: I have not found anything that I do no like at this point

Overall: Speedy process for approval and invoice payment

Vendor Response

by Innovation Centric Group on December 05, 2018

Thank you so much for your awesome review. Deborah. We are thrilled to hear you are happy with our system! We will continue to meet your expectations by keeping up the good work.

Regards,

Natalia

Customer Support

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, dashboard navigation and customer support

Cons: setup was a little cumbersome but with help, was able to easily get setup

Overall: CSR was super helpful and got back to me so quickly with a solution. I really appreciate her friendly and helpful attitude. Thank you.

Vendor Response

by Innovation Centric Group on November 05, 2018

Hi Kim,

Great to hear you had great service and are finding value in our platform; this is what we work for.

Thanks so much for taking the time to leave this awesome review and help others.

Regards,

Natalia