# ALTO Exchange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ALTO Exchange the right Billing and Invoicing solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141820/ALTO-Exchange/reviews --- ALTO Exchange 4.2 (18) [View alternatives](https://www.capterra.com/p/141820/ALTO-Exchange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ALTO Exchange Ease of use 4.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Controller Information Technology and Services Used the software for: 2+ years ### "Simply outstanding" January 23, 2020 5.0 The system is awesome but the customer support is absolutely outstanding. Their customer service makes you feel like a VIP every single time. We also love the fact that they listen to any suggestions about the products. We are never bothered with testing after upgrades and our suppliers can use free of charge Pros Flexibility. Everything can be configured vs. customized. Ease of use and capabilities. We were able to automate every single manual process. No walkarounds, no alternate processes. If our process changes, all we need to do is change the configurations. there are no limits Cons Nothing. Everything has worked as expected Review Source Response from Innovation Centric Group January 24, 2020 Hi, Thanks so much for taking the time to leave this wonderful review, we really appreciate it. Best regards, Natalia MF Matt F. Junior A/R Analyst & Collections Analyst Oil & Energy Used the software for: 6-12 months ### "Invoice Submission " November 28, 2018 5.0 As mentioned in the "Pros" section, I use ALTO Exchange primarily for invoice submission. It is always a pleasure to talk to the customer service agents and I know they work there best to help others. Assistance from them is always very thorough and comforting. Pros As I primarily work in A/R and use many different methods of invoice submission, I can say that this method is by far the most preferred. The customer service is absolutely outstanding and the notifications that get delivered when an invoice is submitted gives great 'ease of mind'. Cons Although it may sound cliche, I truly do not have anything that negative that comes to mind about this software Review Source Response from Innovation Centric Group December 4, 2018 Hi Matt, First of all, thank you so much for taking time from your busy agenda to leave us a review. It's great to hear our system is your preferred invoice submission platform and that our team is doing such a great job providing outstanding service experience. We will keep up the good work! Regards, Natalia FH Fab H. Administrative Manager Oil & Energy Used the software for: 2+ years ### "called your customer support. great service. friendly and very helpful. got my answers." April 24, 2018 3.0 knowing that client is in receipt of invoice and that the "paper work" isnt lost. Pros overall it is a good system for submitting inv. It gives me proof that the client is at least in receipt of our invoice. I don't like the fact that I have to reenter everything. Cons when you bring up a window like the one for "add item" it is too big for my screen. so I have to keep scrolling to save and to see top (to recheck my input). Time consuming when you have a lot "items" to enter. I have tried changing it from my end.- adjusting Zoom etc. but that just makes everything small. can't see it clearly. (don't have the eyes of a twenty year old any more lol) It should also have a window showing when the client is going to pay for the invoice. Review Source Response from Innovation Centric Group April 27, 2018 Hi Fab, Thank you for taking the time to provide us with your feedback, we are happy to hear you had a great customer support experience. We are also very sorry that you are having issues with the "add item" window and want to let you know that we will take into consideration your observations for future enhancements. Regards, Shyenne M. Account Manager Used the software for: 2+ years ### "Relatively easy to use once you know all of the functions. " April 18, 2018 4.0 Pros The speed is great Support staff are very knowledgeable and patient Navigation is fairly easy Dashboard is clean and organized Cons Not sure what all of the functions are until I contact the support line which can be a little time consuming. Review Source Response from Innovation Centric Group April 27, 2018 Hi Shyenne, Thank you for taking to time to provide us with your feedback, it's great to hear you find our application easy to use. You can also find information on how to use our systems by signing up to our knowledge base, were you can find videos, FAQ and step by steps on how to use our system without having to contact our support line. Regards, HK Helen K. Customer Service rep Oil & Energy Used the software for: 2+ years ### "Overall I find this software one of the easiest to navigate and use of the many I use daily." May 8, 2018 4.0 Pros I find this program very easy to use and navigate. I also find the on line chat support very good and if they are unable to assist, they have escalate until resolution. Cons I don't like that it saves items and any changes individually as it seems to take a lot of time. I would like to see the items added and coded in the same screen. Review Source Response from Innovation Centric Group May 14, 2018 Hi Helen, Thank you for taking the time to provide us with your feedback, we really appreciate this. We are thrilled to hear you find our system easy to navigate and that you recognize the value we can provide to suppliers. In regards to the line items/coding suggestion, we want to let you know that we are working on a new version release and will be taking this into consideration. Regards, Natalia Urena CR Cathy R. Acct Receivable/Accounting Assistant Used the software for: 2+ years ### "Submit 1 invoice every 6 months therefore do not have a good base to rate this system on. " April 11, 2018 3.0 Pros Support was excellent. Guide was incredibly useful as well for infrequent users like myself. Step by step instruction for invoice entry. Cons That i have to use this electronic system for 1 invoice every 6 months if payment is to be received. Review Source Response from Innovation Centric Group April 13, 2018 Hi Cathy, Thank you for taking time from your busy schedule to leave a review for us. We are thrilled that you like our support and we are sorry to hear you do not like entering the invoices. We are working very hard to make the system as user friendly as possible so that no matter the invoice submission frequency, the user is able to submit and see the value of having visibility over their submitted invoices. Please feel to reach our support to see how we can help alleviate the invoice submission process. We are here to help. Regards, SN Shelley N. Office Manager/Accounting Consumer Goods Used the software for: 1-2 years ### "Great Customer Service and User Friendly " May 14, 2019 4.0 Pros Very easy to use and quite intuitive. When havening issues; the customer support call-line was extremely helpful and patient. Cons some slow response time when typing. had to type slow for system to receive the data. if typing too fast the system does not pick up on the data. Review Source Response from Innovation Centric Group May 16, 2019 Hi Shelley, Thank you so much for leaving a review for us. It's great to hear you find our system easy to use and that our customer support team has been meeting your expectations. We are very sorry you had experience delays on the performance of our platform, we will keep working on improving the response time on the performance. Regards, Natalia LD Larry D. President Oil & Energy Used the software for: 2+ years ### "Not familiar with program so not very proficient at use of it" April 18, 2018 3.0 Pros Seems to be easy enough o navigate back and forth just unable to figure out how to input codes into invoice Cons I was unable to figure out how to get help while in the invoice screen, no problem had great support with tech chat Review Source Response from Innovation Centric Group April 27, 2018 Hi Larry, Thank you for taking to time to provide us with your feedback, it's good to hear you received support via chat to submit your invoice. We would like to encourage you to sign up to our knowledge base to view, videos, FAQ and step by step on how to use our system we also provide ongoing training with a live agent that can answer direct questions pertaining to your business to provide you with a customized guidance on how to use our systems, please contact us at support@icgteam.com Regards, TQ Terrilynn Q. AR Clerk Used the software for: 2+ years ### "Quite easy to input invoices" April 16, 2018 4.0 Pros It's free for customers that are having to input invoices. Unlike Cortex which charges customers to input their invoices. Cons We only get to use it for our NAL invoices. I would like some of our Cortex customers to move to this system as well. Review Source Response from Innovation Centric Group April 17, 2018 Thank you very much for you kind review! We are thrilled that you are happy with our system. Please let us know if we can improve your customer experience. Have a great day. LR Leila R. Sr. Financial Services Rep. Information Technology and Services Used the software for: 2+ years ### "Review" November 22, 2018 5.0 Excellent Pros Easy to use, manage and understand. I liked everything. Cons The system is good, nothing to dislike.. Review Source Response from Innovation Centric Group November 26, 2018 Hi Leila, Thank you so much for taking the time to write us a great review, we really appreciate it. Many thanks, Natalia Alexandrino A. CEO Cosmetics Used the software for: Less than 6 months ### "Um bom softwere" January 18, 2022 4.0 Boa Pros Redução dos custos de processamento de faturas. Melhorou a precisão e a gestão do capital. Melhorou o relacionamento com os fornecedores, etc Cons Assim como qualquer software, devem continuar a actualizar de modos a não serem ultrapassados Review Source SM Sara M. Accounts Receivable Oil & Energy Used the software for: 1-2 years ### "Excellent experience, the helps desk staff are very helpful, knowledgeable and friendly." April 5, 2018 5.0 Pros It is very straight forward & user friendly. its is also fast and efficient. easier to see the invoices status. Cons None. I like every thing about this software. it would be nice to see a lot of vendors using this software. Review Source Response from Innovation Centric Group April 9, 2018 Hi Sara, Thank you so much for your awesome review and for taking the time to put it in writing. We appreciate your business and value your feedback. Have a great day! Regards, MV Mike V. Credit Analyst Oil & Energy Used the software for: 6-12 months ### "Customer Satisfaction - Excellent very satisfied" August 29, 2018 5.0 Even if I didn't enter the right information. Customer support was there to assist ASAP. Feel very confident using this. Will recommend to other companies. Pros Easy to use, no instructions needed and very 'common sense' Cons nothing . I like it very much compared to other software Review Source Response from Innovation Centric Group September 2, 2018 Hello Mike, Thank you very much for taking time from your busy day to leave us this awesome review, we really do appreciate it. We are also very glad to hear you are very satisfied with our products and services, this is our main goal. Regards, Natalia Urena ICG Team CH Cole H. Manager Used the software for: 6-12 months ### "I find it harder that any other invoice program to invoice. (cortex, open invoice)" May 4, 2018 2.0 Pros The price is right. Don't really have any other pros about the program. I guess I like how quick it is for letting you know when the invoice has been approved Cons Much harder to invoice than other programs that I use (open invoice, cortex) I don't like how you have to input every item on the invoice. I find it is slow when changing screens Review Source Response from Innovation Centric Group May 14, 2018 Hi Cole, Thank you very much for taking the time to provide us with your feedback and we are very sorry to hear you are having a hard time with our platform. Do you have time to discuss with us why you are having issues submitting your invoices? Our system provides several options that allow vendors to input their invoices. If you give us a chance we can help you find the most efficient option for submitting your invoices and this way changing the current impression you have of our systems. We look forward to your reply. Regards, DW Deborah W. Administrator (cpa, cga) Utilities Used the software for: 6-12 months ### "Alto Exchange - Software makes on-line invoicing easy!" December 4, 2018 4.0 Speedy process for approval and invoice payment Pros Easy to use. Ability to create Templates for quick entry. Speeds up the process of payment receipt Cons I have not found anything that I do no like at this point Review Source CM Cathy M. Customer Service Rep Oil & Energy Used the software for: Less than 6 months ### "First time user" December 12, 2018 5.0 Software is relatively easy to use and the customer service team member that I used was extremely helpful and took the time to followup with the issue our company was having. Pros The software was easy to use and I like that I can track the acceptance of the invoice Cons I am struggling to change the login password to something other than the one that I was provided with Review Source Response from Innovation Centric Group December 13, 2018 Hi Cathy, Thank you for taking the time to review our platform. We are really happy to hear you received a great service and that the platform is working for you and your organization. About how to change your password one of our agents will be in touch with you shortly to provide further assistance. Regards, Natalia IL Ian L. President Financial Services Used the software for: Less than 6 months ### "The rep was a great help and I sincerely appreciate that!" April 23, 2019 5.0 It got my invoice properly submitted for which I am really thankful thanks to the rep! Pros It was user friendly and I certainly appreciate it. Cons Nothing at all was unfriendly with my use. Review Source Response from Innovation Centric Group April 26, 2019 Hi Ian, Thank you for taking the time to review our services and platform. We really appreciate the feedback. We love to hear that our team is in the right path to service our customers. Regards, Natalia ICG KS Kim S. Office Administrator Oil & Energy Used the software for: Less than 6 months ### "Customer Support" October 25, 2018 5.0 CSR was super helpful and got back to me so quickly with a solution. I really appreciate her friendly and helpful attitude. Thank you. Pros Ease of use, dashboard navigation and customer support Cons setup was a little cumbersome but with help, was able to easily get setup Review Source Response from Innovation Centric Group November 5, 2018 Hi Kim, Great to hear you had great service and are finding value in our platform; this is what we work for. Thanks so much for taking the time to leave this awesome review and help others. Regards, Natalia Similar Products Featured ## Related categories [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.