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Pros
The rep was a great help and I sincerely appreciate that.
As mentioned in the "Pros" section, I use ALTO Exchange primarily for invoice submission. It is always a pleasure to talk to the customer service agents and I know they work there best to help others.
CSR was super helpful and got back to me so quickly with a solution. I really appreciate her friendly and helpful attitude.
Excellent experience, the helps desk staff are very helpful, knowledgeable and friendly.
Cons
I am struggling to change the login password to something other than the one that I was provided with.
Although it may sound cliche, I truly do not have anything that negative that comes to mind about this software.
I don't like that it saves items and any changes individually as it seems to take a lot of time.
The only obstacle noted was the rounding issue, which is common from software to software.
Showing Most Helpful
Showing 19 of 19 reviews
"Simply outstanding"
Overall: The system is awesome but the customer support is absolutely outstanding. Their customer service makes you feel like a VIP every single time. We also love the fact that they listen to any suggestions about the products. We are never bothered with testing after upgrades and our suppliers can use free of charge
Pros: Flexibility. Everything can be configured vs. customized. Ease of use and capabilities. We were able to automate every single manual process. No walkarounds, no alternate processes. If our process changes, all we need to do is change the configurations. there are no limits
Cons: Nothing. Everything has worked as expected
Vendor Response
"Invoice Submission "
Overall: As mentioned in the "Pros" section, I use ALTO Exchange primarily for invoice submission. It is always a pleasure to talk to the customer service agents and I know they work there best to help others. Assistance from them is always very thorough and comforting.
Pros: As I primarily work in A/R and use many different methods of invoice submission, I can say that this method is by far the most preferred. The customer service is absolutely outstanding and the notifications that get delivered when an invoice is submitted gives great 'ease of mind'.
Cons: Although it may sound cliche, I truly do not have anything that negative that comes to mind about this software
Vendor Response
"called your customer support. great service. friendly and very helpful. got my answers."
Overall: knowing that client is in receipt of invoice and that the "paper work" isnt lost.
Pros: overall it is a good system for submitting inv. It gives me proof that the client is at least in receipt of our invoice. I don't like the fact that I have to reenter everything.
Cons: when you bring up a window like the one for "add item" it is too big for my screen. so I have to keep scrolling to save and to see top (to recheck my input). Time consuming when you have a lot "items" to enter. I have tried changing it from my end.- adjusting Zoom etc. but that just makes everything small. can't see it clearly. (don't have the eyes of a twenty year old any more lol) It should also have a window showing when the client is going to pay for the invoice.
Vendor Response
"Relatively easy to use once you know all of the functions. "
Pros: The speed is great Support staff are very knowledgeable and patient Navigation is fairly easy Dashboard is clean and organized
Cons: Not sure what all of the functions are until I contact the support line which can be a little time consuming.
Vendor Response
"Overall I find this software one of the easiest to navigate and use of the many I use daily."
Pros: I find this program very easy to use and navigate. I also find the on line chat support very good and if they are unable to assist, they have escalate until resolution.
Cons: I don't like that it saves items and any changes individually as it seems to take a lot of time. I would like to see the items added and coded in the same screen.
Vendor Response
"Submit 1 invoice every 6 months therefore do not have a good base to rate this system on. "
Pros: Support was excellent. Guide was incredibly useful as well for infrequent users like myself. Step by step instruction for invoice entry.
Cons: That i have to use this electronic system for 1 invoice every 6 months if payment is to be received.
Vendor Response
"Great Customer Service and User Friendly "
Pros: Very easy to use and quite intuitive. When havening issues; the customer support call-line was extremely helpful and patient.
Cons: some slow response time when typing. had to type slow for system to receive the data. if typing too fast the system does not pick up on the data.
Vendor Response
"Not familiar with program so not very proficient at use of it"
Pros: Seems to be easy enough o navigate back and forth just unable to figure out how to input codes into invoice
Cons: I was unable to figure out how to get help while in the invoice screen, no problem had great support with tech chat
Vendor Response
"Quite easy to input invoices"
Pros: It's free for customers that are having to input invoices. Unlike Cortex which charges customers to input their invoices.
Cons: We only get to use it for our NAL invoices. I would like some of our Cortex customers to move to this system as well.
Vendor Response
"Review"
Overall: Excellent
Pros: Easy to use, manage and understand. I liked everything.
Cons: The system is good, nothing to dislike..
Vendor Response
"Um bom softwere"
Overall: Boa
Pros: Redução dos custos de processamento de faturas. Melhorou a precisão e a gestão do capital. Melhorou o relacionamento com os fornecedores, etc
Cons: Assim como qualquer software, devem continuar a actualizar de modos a não serem ultrapassados
"Excellent experience, the helps desk staff are very helpful, knowledgeable and friendly."
Pros: It is very straight forward & user friendly. its is also fast and efficient. easier to see the invoices status.
Cons: None. I like every thing about this software. it would be nice to see a lot of vendors using this software.
Vendor Response
"Customer Satisfaction - Excellent very satisfied"
Overall: Even if I didn't enter the right information. Customer support was there to assist ASAP. Feel very confident using this. Will recommend to other companies.
Pros: Easy to use, no instructions needed and very 'common sense'
Cons: nothing . I like it very much compared to other software
Vendor Response
"I find it harder that any other invoice program to invoice. (cortex, open invoice)"
Pros: The price is right. Don't really have any other pros about the program. I guess I like how quick it is for letting you know when the invoice has been approved
Cons: Much harder to invoice than other programs that I use (open invoice, cortex) I don't like how you have to input every item on the invoice. I find it is slow when changing screens
Vendor Response
"No info re-value for money. It was very easy to set up and use templates for invoicing."
Overall: Quick submission of invoicing to client, which translates into faster turn around time for payment.
Pros: Fast and easy to work with. With a background in accounting, I found it easy to understand the flow of information. The initial templates allow for easy of entry with subsequent invoices.
Cons: The only obstacle noted was the rounding issue, which is common from software to software. Contributing factors may be , number of decimal places for the entry vs. original invoicing software. The other factor may simply be that one software is set to round down while the other may be set to round up. The tolerance levels are set at a reasonable level; therefore not really a big deal.
Vendor Response
"First time user"
Overall: Software is relatively easy to use and the customer service team member that I used was extremely helpful and took the time to followup with the issue our company was having.
Pros: The software was easy to use and I like that I can track the acceptance of the invoice
Cons: I am struggling to change the login password to something other than the one that I was provided with
Vendor Response
"The rep was a great help and I sincerely appreciate that!"
Overall: It got my invoice properly submitted for which I am really thankful thanks to the rep!
Pros: It was user friendly and I certainly appreciate it.
Cons: Nothing at all was unfriendly with my use.
Vendor Response
"Alto Exchange - Software makes on-line invoicing easy!"
Overall: Speedy process for approval and invoice payment
Pros: Easy to use. Ability to create Templates for quick entry. Speeds up the process of payment receipt
Cons: I have not found anything that I do no like at this point
Vendor Response
"Customer Support"
Overall: CSR was super helpful and got back to me so quickly with a solution. I really appreciate her friendly and helpful attitude. Thank you.
Pros: Ease of use, dashboard navigation and customer support
Cons: setup was a little cumbersome but with help, was able to easily get setup
Vendor Response