CallRail

CallRail

5 / 5 67 reviews

Who Uses This Software?

CallRail is perfect for marketing agencies, data driven marketers, multi-location businesses, small business owners, and anyone who cares about calls.


Average Ratings

67 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month/user
  • Pricing Details
    Get started instantly with 14 day no credit card required free trial.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • CallRail
  • www.callrail.com
  • Founded 2011
  • United States

About CallRail

CallRail provides call analytics to data driven marketers so they can improve customer acquisition. Delivering intuitive self-service software to businesses that care about phone calls, CallRail tracks phone calls from online and offline marketing campaigns (including PPC keywords), provides insight into which campaigns are working best, and records calls for lead qualification and coaching to increase call conversion rates.


CallRail Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

CallRail Reviews Recently Reviewed!


Easy Integration, Always Updating

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: The team at CallRail we're helpful from day 1. From assisting with integrations, to suggesting work arounds, to follow up and so much more.

Cons: The Facebook integration isn't reliable or feasible for ad agencies. Our clients do not always have as accounts set up and frankly don't care because they are doctors/dentists. But the integration requires individual ad accounts. Which just isn't feasible for our clients business models. Wish there was a work around. They said they were working on it.

Great for call tracking.

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Needed to track phone call leads from a unique phone number included in our pay per click campaign and this software worked well and was easy to use.

Cons: No complaints as the software does what it's supposed to do. Wish I had more time to get into the details and use it more.

Great customer service

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service with this company is really amazing. They are great at taking feedback and like to try to incorporate this into their product roadmap.

Cons: There aren't really any that come to mind for this product. The only one may be that the cost can become quite high if you use a lot of phone numbers.

Call Tracking Made Easy

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CallRail's customer support has always been great! I lean on them for set-up questions, and appreciate their willingness to help.

Cons: If I had to point out what I like least about this software, it would be the HubSpot integration. I have had issues in the past where calls were not being reported in HubSpot and I was not notified that the integration had a glitch and needed re-verification.

Vendor Response

by CallRail on May 16, 2018

Hi Samantha, Thanks so much for sharing your feedback! I'm happy to share that as of today our HubSpot integration has been revamped! We'd love to hear if this update solves your issues and improves functionality for you. You can learn more about it here: https://www.callrail.com/blog/callrail-hubspot-integration/ Please feel free to reach out to us via reviews@callrail.com. Thanks, Kate

It has been wonderful to monitor calls coming in from our site.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up! Also there is a nice clear recording when monitoring the calls that are coming in through our site. I like that it shows the date and number so we can easily track everything.

Cons: Things can get a bit tricky when you add a bunch of clients. It seems it is better suited for monitoring just a few.

Overall: It is great to know where our leads are being generated from!

Tracking made easy!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This was by far the easiest we have ever used for tracking. It was simple to use and my managers loved it

Cons: Once they got used to the new system it was super simple. Other than a few basic questions it was off and running

Great software and easy to use

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software was so easy to use and it is so nice to be able to record calls and play them back to many different people.

Cons: At the time we used this we needed the Internet to listen to calls which was kind of difficult at times but I understand given the type of software.

Easy way to Spot Check Customer Service Reps

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a fast and easy way to spot check your call centers as well as track marketing initiatives . It is very easy to set up multiple numbers and you can make custom ones quickly.

Cons: The ability to Jump around inside of a recording could be improved. Its not easy to find where you are. should fucktion more like a video platform.

Overall: Call tracking as the name says. Breaks calls down by user, source, date etc. its great.

Capterra-loader

I could'nt live without CallRail!

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: CallRail is always trying to add new features to the software to benefit its customers ease of use and come up with better options you potentially may want to use. I literally could not run my business without CallRail. Its extremely easy to use and flat out works at a great price.

Cons: The software does have minor bugs from time to time that do not impact the functionality, they are just annoyances. I would like to see upgrades on the reporting as well.

Vendor Response

by CallRail on April 18, 2018

Hi Josh - Thanks for the great feedback! Our product team is interested to learn more about which upgrades to reporting you'd like to see. Are you able to send me a quick email to reviews@callrail.com? Thanks! Kate

Best Call Tracking Software on the Market

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use CallRail with all of our projects. Super easy setup for each number, local & 8XX, call attribution, campaign tracking, dynamic number insertion, keyword level, multi channel attribution,
recording and listing with a click, analytics, call backs and so much more.

Cons: The price is fair but the cost per minute can get pricey. I'd say they sit about level with the market but have a cleaner user interface. The white label feature is only available in their Pro option while their competitors offer it at the entry level option.

Overall: Best call tracking software on the market.

Capterra-loader

Easy to use and great data gained from all types of marketing campaigns.

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Cons: The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

Ultra-Powerful Call Tracking & Management

Mar 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We really value CallRail for all that it has enabled us to do with our company numbers. It allows us to gain valuable insights every day and the options seem to keep expanding, which is great. Check it out if you need a high-level call and number management system. It's perfect for companies looking to understand their data and grow.

Pros: CallRail is an immensely powerful platform from which to manage tracking numbers, get analytics about call volume and type, and so much more. It's actually hard to know where to begin in describing the positive elements because there are so many. We use the system to manage internal lines, as well as those for our clients, and we've greatly enjoyed our experience over the last couple of years. It's very easy to set up individual silos and see statistics on calls, texts, unique callers, and so forth, but the options go pretty far beyond those basics. There's a really nice reporting area that breaks the calls down into acquisition and behavior (each of which contain multiple additional segmentation options), for starters. CallRail also integrates with Facebook, Google Analytics / AdWords, Wordpress, and a bunch of others. There are tools to set up call forwarding based on time of day and other metrics, too. The overall feature set is immense and we've had a lot of success both internally and externally from using the system.

Cons: We haven't experienced many negatives. The system works as it should without issue, for the most part. Sometimes the number of features and available options can be slightly overwhelming, but the layout is fairly intuitive.

Capterra-loader

Overall pretty great software

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Haven't used them much but they provide all the standard features that you would expect and deliver on them quite successfully. If you need this type of software consider givi g these guys a shot.

Cons: Although cheaper than the competors, they still have a bit of a cost to them obviously targeted at the smaller to medium sized business, and deliver very well to that market.

Great Call Tracking Software!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy setup, clear instructions, and easy to navigate. Dynamic insertion is a must! Easy to disable or permanently remove accounts that cancel service.

Cons: Charges per phone number. If there were different package levels, it would be more beneficial to smaller businesses. Also, have experienced call tracking disconnect with Google Analytics, which directly effects data. Support never really fixed the issue, so we had to disable the call tracking for that account.

Capterra-loader

We're always looking for something better but unable to find it

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: We like that it has a text messaging and a calling functions, the multiple numbers and how easy it is to create call flows. The layout of the calls on the main dash board is intuitive as well.

Cons: It's not the most reliable software, we've had many issues where things don't work according to plan. Plus it could do better as being a more powerful call software and include the ability to put people on hold or transfer calls if need be. We are always on the look out for something better but unable to find it so these guys are doing something right.

Overall: Text messages and calling, plus all our calls are recorded and easy to find.

Excellent for tracking calls, call flows and ease of use

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a super simple and effective product to use. it is idiot proof and I should know I am a tech idiot. It was easily able to integrate it into our CRM. their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. easy to create call flows, get numbers all around 10 for ease of use.

Cons: you are limited to local numbers and must pay additional costs for your 800/888 numbers and could do better with SMS possibilities. No ability to text blast and high costs for text message overages.

Easy to use and track phone calls

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy to setup the service with Google Adwords. We know which keywords are generating us profits and get rid of keywords which was costing us money.

Cons: It seems like there might be a slight time lag between when a caller says something and I hear it. Maybe it's from our side. But its not a big deal just something to be aware of. Try it out you might not experience this.

Overall: So easy to setup clear to understand the metrics and customer service is super always there to help.

CallRail is awesome.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use CallRail for the phone system on two companies. Call rail lets you choose to either have your menus read in a high-quality TTS engine so you don't need to record your messages, or you can upload recordings for your menus.

It allows for easy call recording, voicemail boxes, forwarding to phone numbers in sequence, or pretty much anything else you could need.

Cons: There are three features I wish CallRail had.

1. Ability to construct the path of menus such that each path can be reused. (Ex. If I send someone to sales, I need CallRail to play a message telling the caller they're being transferred. If no one answers, they get sent to a general voicemail box. The same path happens again for Support, and the same happens for people looking for work. I need to maintain that path in 3 places.)

2. I wish they allowed people to use their voice to ask for someone instead of having to push a button. (With idiots trying to use their phone while driving, that could cause an accident.)

3. I wish they'd allow key people in the company to have their own extension. That would really help out when a client calls to speak to one of our contractors and we need to transfer the call to that contractor.

Vendor Response

by CallRail on January 31, 2018

Thank you so much for this valuable feedback! We'd actually love to speak to you more about some of the feature requests you mentioned. If you're willing to chat with someone on our team about your use cases for these, please send me an email at reviews@callrail.com. Hope to hear from you soon. - Kate

It's something I tried but ended up not using

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The thing is, this is a good piece of software, and I like that it's very professional and they have good outreach

Capterra-loader

I can't imagine an easier, more efficient way to record and monitor your business calls.

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its the easiest software I have ever used in a professional setting where your business is able to record calls and play them back to multiple people. Many of us listen to them and are able to learn from them. Were also able to track whether or not they're a good lead for our business or not, which is super helpful to know and keep tabs on.

Cons: The one biggest con is you need internet access to listen to the call, which I understand but can be difficult at times. I dont really have many complaints about the software. Its great.

Overall: I would use any other software for tracking phone calls in the work place.

CallRail is great if you are wanting to record portions of incoming calls. NOT ALL CALLS.

Dec 05, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: They do offer the ability to track the specified numbers and to tie into Zapier which is a good selling point to connect with whatever CRM you are using.

Cons: I liked the layout and was excited to make a change from CallTrackingMetrics, but was disappointed and cancelled our move because they cannot record the main line. I really wanted to be able to track all incoming calls as we often get calls from the same people and want to connect that to InfusionSoft via Zapier.

Zero Customer Support

Nov 28, 2017
1/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it¿s not the staff when you finally do get someone are rude condescending and sarcastic on the phone. I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don¿t care about you or your company.

Pros: It¿s cheap. That¿s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that¿s not easy anymore

Cons: Good luck getting any support. They literally don¿t answer the phone, return calls and take days to reply to emails.

Find out what is driving your calls

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: With this software, you can finally find out what ads are driving the most calls. The integration is relatively simple and it is a great way to optimize your ads for calls, instead of for form-fills.

Cons: The integration can be difficult and definitely requires the assistance of your development team. I wish there was a way to do this easier.

Overall: Find out which ads are driving your calls. Buy the right keywords.

Great for SEM Marketing!

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Provides invaluable insights into the calls that we receive including; what their source was, keywords they searched for, location, etc. This has helped us immensely when we need to attribute leads to sources to determine ROI.

I also like that our team can go in and review the calls, and provide coaching.

Covers the gaps on attribution

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Lots of integrations that all work really well (we frequently utilize WebHooks/Slack to instantly alert sales teams, and the HubSpot integration to get new calls logged into our CRM in real-time). Generating unique ad extension numbers and tracked number pools for landing pages used for paid advertising campaigns has been crucial to assessing performance through those channels, as well. We've also gotten pretty creative with developing call flows, which can be built out alongside your existing auto-attendant setup and utilize custom menus, scheduling (particularly useful for bi-coastal companies), round robin call distribution, and more.

As a sales and marketing outsourcing and consulting firm, we have an agency-like setup with access to multiple accounts, so we can easily serve and administer call tracking for our clients from a single login, and grant selective access to other users.

If you're trying to patch holes in lead attribution for your marketing team or just want to ensure you're never missing out on an opportunity coming from the phones, CallRail is your solution.

Cons: Support documentation can sometimes take a couple of readthroughs to understand, and navigating the menus can be a little confusing on occasion.

Overall: We've been able to automatically log our inbound call data and read between the lines on data like campaign sources to help justify sales and marketing spend. The marketing team sees benefit, the sales team catches more leads... CallRail is an all-around winning system.

I have been extremely pleased with my experience with CallRail. It provides crucial information.

Oct 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Callrail provides accurate, real-time information on number of calls as well as date and time of calls, duration, missed calls , marketing source and call content . I wouldn't want to have an Online Sales program without CallRail. Great value as well.

Cons: No complaints at this time. Everything has gone smoothly after we started to understand how to set up the tracking numbers to our web pages, etc. I haven't looked into tracking OSA return calls but would like more info on that. More training might be good but I'm satisfied so far.

I love this Program.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact I get a email once a week telling me how many call I have had that week and from what number they came from.

The best tracking company we have worked with to date.

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer support is excellent when we have an issue. The platform is very user-friendly; our clients and staff picked it up very easily.

Cons: Initially setting up clients was a bit confusing; we had to relaunch after we set our clients up. It wasn't too hard, we just missed it initially.

I have been using CallRail for SEM call tracking

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use, has industry-leading functionality, and a great support team to help with client questions and set-up.

Cons: I haven't run into any issues so far, but I would like to see even more self-help articles or FAQ sections that address common scenarios for new users.

Callrail is the best software in the industry. Way better than DialogTech. Great for my business.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this everyday and without Callrail we can't operate our business. Love the easy to use UI, functionality, reporting and the quality of recordings. The new leadcenter is great, we do a lot of outbound calls. We will very soon start using the integrations.

Cons: None! It's a great software and let us perform our business very smoothly.

The platform is easy to use. We had efficient help getting started and everyone was knowledgeable

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It does what it's supposed to do. I like all the options such as being able to set up a call tree. I'm happy receiving the weekly reports via email. It's easy to use. The price works for us as well.

Overall: We can track and see who is calling us using dedicated numbers.

Great Tool, Lots of Functionality

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the in depth functionality of the tool and the ability to customize it to my needs. From custom call flows to custom tagging options, it helps me feel in control of our call data. The reports are concise and actionable.

Fantastic Company. They have beat my expectations...I couldn't be happier with my results.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly . The software is self explanatory and extremely detailed. I never expected to be able to analyze my business to this detailed information. Big help in where I focus my marketing dollars.

Overall: Good to know what concerns people have.

Great for tracking calls

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: CallRail is a great tool for tracking your analytics of phone calls that are coming and going. You are able to see the results, helping you find the best call times and more.

Cons: The staff had a hard time learning the program with the understanding of results, but with more training we will use it no problem

CallRail is an easy to use product.....we use it all the time and are happy to have it!

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love that we can get an email every time we get a call. This helps us immediately provide feedback to our employees on the quality of their call.

Cons: I don't like that the email listening function doesn't have more information about the call. Longer calls take too much time to review without the speed up function available in the email, so we have to log in to the website then.

CallRail is the best call tracking software I've found

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It's ease of use. While training is required for most software, this one is so intuitive that training needs are minimal

Cons: Sometimes, all the functionality is not clear. If it's not easily discoverable on its own, it still requires some training

Our marketing team used this when calling to promote an event we were having.

Jun 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Really liked the automated lead scoring tool. Our callers used the Lead Status function to make follow up calls and it helped close the participants into registering for our event. It was easier to focus on good leads because of this than wasting time on those who scored low and were probably not interested in our event.

Cons: The call flow builder took some of the staff a little while to learn and get used to. But once they did it was easy for them to use.

Overall: The main benefit was to streamline potential leads in order to maximize our calling.

We use this everyday, its a requirement for most clients.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As an agency that's built its client list around Search Advertising expertise, we long struggled with ways to coach our small to medium-sized clients on the importance of lead scoring. When we discovered CallRail, it was almost like someone had purposefully designed a tool to permanently end our struggles. With CallRail, all of the minutiae of call tracking and scoring is handled by an easy and intuitive system. The options are right there for scoring and playback is as simple a process as could have been created.

Seriously, the controls are large, pronounced, and impossible to misinterpret. That's good UX right there. Now, we have a system that allows our clients to exercise Quality Control and gives us the data we need to prove ROI to clients who have a hard time making the connection between lead generation and closing the deal. After all, as a Paid Search agency we can only deliver the leads, we can¿t close them. So, we recommend CallRail to every single client we have ¿ no matter what they sell.

Cons: Better support for agencies that manage accounts, better admin system for multiple users, having to use multiple browser can be frustrating.

Overall: Results....

Easy to understand reporting features

May 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy how easy it is to set up a new number. I also like the integrations it had with platforms such as AdWords.

Cons: While reporting is easy to navigate on my end, it's a little busy for the client. They should make it more simple to read the charts.

Overall: I'm able to track my campaigns with the use of various numbers. It helps me to determine where leads came from and what to double down on.

Quick. Easy. Scale-able. Reliable!

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and review analytics, you can quickly add new numbers and make them active! The reports give you everything you need to make smart business decisions.

Cons: None bro! The software is easy to use and review analytics, the reports give you everything you need to make smart business decisions!

Great tool for all my agency clients

May 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that it integrates with Agency Analytics, that is where I first came to hear about it. It also allows me to integrate with Google Analytics, Adwords and Unbounce so I can track my ROI for clients. Finally, the pricing is reasonable and I'm able to sell my clients on it.

Cons: It's a little confusing to get a handle on because there are so many features you can use. The documentation could use more images to walk users through how to setup different integrations.

Overall: Tracking phone call ROI for clients.

Great Product & Functionality

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This is an overall great product. The basic functions work flawlessly. The somewhat confusing website layout is steadily improving with each update.

Simple, easy, intelligent and stable phone system for your marketing

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Since I begun working with Call Rail, taking my calls and talking to my clients knowing from witch marketing platform they're calling, it's fantastic!

Let CallRail SKYROCKET your business to the next dimension!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The value for the price. The lines, the minutes, the tools, the mobile app, the analytics.

Cons: The lack of a text component on the mobile app. Also, I would really like to be able to return a call from the call list using a different CallRail number than the one the customer called on.

Overall: In my real estate business, handling and routing calls, tracking marketing campaigns, and having access to killer tools is imperative to keeping an edge on the competition. For just a small amount I get 10 local numbers, 500 mins, call recording, routing, voicemail, whisper messages, email and text notifications. On top of that I can link my CallRail account to Podio via Zapier to link call records to my real estate leads. The CallRail Mobile App lets my assistant and I return calls on any of my numbers from our mobile phones and listen to messages. I can even restrict certain phone numbers to myself. I love the way that whisper messages allow me to know what line is calling before I answer.

Recommendations to other buyers: Buy it. Use it. Propel your business to the next level. I recommend it to my associates. I wish I had another CallRail shirt. My wife stole mine.

Key to Marketing Success

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use; price; features; support

Cons: I don't completely understand the pricing. But it's a trivial issue compared to value received

Overall: I've been a user of Callrail since 2012. At first, the functionality of knowing how many calls my consulting customers were receiving from various Internet properties was more than exciting. In the last few months, I've activated Dynamic Number Insertion, which solved a big problem with my Local SEO vendor. And now I've gotten into Keyword Pooling, which defines the source of the visit. All very very good! Thank you.

Recommendations to other buyers: I wish I had explored the added functionality sooner

Great, easy to use call tracking solution

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, cost effective

Overall: We use Call Rail to help us track incoming calls from our PPC and other inbound campaigns. It's super easy to set up and use, and the intelligence we get from the tracking is fantastic.

CallRail Is The Bomb Dot Com

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love CallRail. There is really no reason to chose any other provider. Customer service is awesome, product is great.

A must have service for every AdWord Campaign

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The start price is insane.... super low!!!

Cons: There are no Cons!

Overall: If you are running an AdWord Campaign you need to start using this service, you will be able to track every call, every message. You will also be able to create call flows so you never loose a lead anymore!

Recommendations to other buyers: They will gave you a demo and a 14 days trial.

Greatest App Ever

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, great support, "it just works"

Overall: I've been using call tracking through CallRail for awhile. I got myself a corporate job and managed to get in on one of the marketing meetings with a number of leaders in the organization during my first week. The head sales manager states "It's too bad we can't track phone calls to properly measure ROI on these marketing campaigns." I got to raise my hand and say "Actually, we can." I introduced CallRail and showcased how easy it is to use right then and there, and I've become a go-to guy for analytics for the organization in a very short period of time. So, thank you CallRail for making both me and a large number of people in my organization look good!

Fantastic!

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use. Visual Display. Tracking. Customer Service

Cons: An additional price point above basic would be nice. Maybe 4 or 5 tiers instead of 3

Overall: These guys know what they're doing. They have a very reasonable price point and it allows our small company to track effective marketing without breaking the bank. They also have some of the best customer service around! I've been very pleased with my experience so far (almost 1 year in)

Great tool to measure ROI of various marketing activities

Dec 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Easy to set-up and get going. We r using it to measure our leads generated from various marketing activities.

Agency use of software, can not be happier

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: PPC tracking, form tracking

Overall: I have been using CallRaill for several years at a previous marketing company I ran and when starting a new business CallRail was the easy choice. Their software makes PPC campaigns a breeze to track and I love the form integration. I recommend them.

Better than the competition

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Switched from Callfire to Callrail and absolutely loving the change. Interface is much nicer and you can call outbound from all your numbers. At the time of this review that is not possible with Callfire.

gets job done

Dec 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: simplicity

Cons: not downloadable to the desktop so it's always on and available for calls without an open tab

Overall: looked around for a company that could offer a cloud-based call service for my VA. finally found Call Rail and has worked great. thanks

Easy to use and quick insights.

Nov 21, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: lack of adwords integration features.

Overall: I cannot express the usability of CallRail, from the dashboard to integration, it was all very easy to understand and quick to implement. The dashboard was well thought out and menu options were second nature, there was very little to no guesswork when figuring out the interface. The only drawback I could identify was the lack of integration with Google Adwords. They do integrate with Google Adwords but it is limited. The ability to push phone calls as conversions on a campaign level exists but any finer detail than that is just not possible with CallRail. Over all I would give CallRail an 8/10, my rating is based on a specific need which heavily impacted my scoring. I would recommend this product if you are looking for valuable call insights and an easy to use and understand platform.

Vendor Response

by CallRail on November 21, 2016

Ryan: Thanks for your honest review. We are in the process of developing a direct integration with Google Adwords that should be out in the near future.

Makes it easy to start tracking marketing efforts

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of setup and use

Overall: CallRail makes it simple to set up trackable numbers for various marketing efforts. I've found it to be easy to set up and use, and it lets me report on the value these campaigns are providing for our company.

Awesome Tool and Great Customer Service

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: CallRail helped us to be able to track leads that came from our website all the way through our funnel. Before, we were only able to see how many site visitors entered the funnel and now we can attribute each purchase to a source and ensure our marketing dollars are being well spent.

Helping a Small Nonprofit Make Smarter Marketing Decisions

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great information and an affordable price

Overall: We spend a significant amount of our marketing budget on Paid Search to drive qualified leads to our business. Many of the online ads direct potential clients to call us. Until we signed up for Call Tracking with Call Rail, we didn't have a great way to determine which keywords were delivering the greatest # of phone calls. Now we do, and we've been able to optimize our ad strategy to serve a greater volume of ads to the keywords converting to calls. An added benefit is that Call Rail has enabled us to audit our answering service and our intake staff to make sure that everyone is handling calls appropriately and in a standardized manner. Call Rail was easy to set up and integrate with both Google Analytics and Google Adwords. The technical staff at Call Rail has been tremendously helpful and responsive during setup and on an ongoing basis. I highly recommend Call Rail to anyone wants to collect useful data on inbound calls from online ads, organic search, etc.

CallRail - Call Tracking Software Review

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Analytics
- Dashboard
- Custom phone numbers

Cons: Nothing

Overall: CallRail allows us to track our campaigns accurately, giving us better Marketing insights into what's working well. Highly recommended!

Simple, Easy and Powerful!

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Title said it all - Simple, Easy and Powerful

Cons: Have not found any yet

Overall: I've only been using Call Rail for the last 3 weeks and it has been a great software and product to work with. I was able to set myself up without any need for support - very quick and easy.

A very nice service that saves time and money

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use on both mobile and desktop devices

Cons: Nothing at this time

Overall: Call Rail saves me time and money by allowing me to track which advertising venues are the the most sucessfull

Recommendations to other buyers: Keep the good stuff going

Love CALL RAIL

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's super easy to get any information from my mobile device..

Cons: I don't have any cons about this service..

Overall: I am very happy with Call Rail, I started to guarantee my services to all my clients if my advertising din't work I will give your money back..Call Rail helped me increase my sales immediately ..
Thank you Call Rail..

Recommendations to other buyers: My clients are super happy about this service..

An Awesome Product. So Easy Use

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It easily integrates with my podio system. I am able to track each and every call and have a WAY better understanding of my responses to marketing.

Cons: Can't think of a one.

Overall: It was so easy to set up. Just a few minutes on the phone with a nice gentleman and we were all set. It was so easy it was crazy. They even sent me a free t-shirt! Bonus!

Recommendations to other buyers: Make sure you read and watch the videos and articles that are available. There are TONS of stuff out there. I make sure that I get even OUNCE of value.

Vendor Response

by CallRail on August 16, 2016

Thank you! We're glad you like it!

Cloaking phone numbers

Aug 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the month-to-month billing because I can drop the service if it ever stops earning money for my business.

Cons: Using tracking phone numbers can backfire if people remember the tracking number and not your primary business line.

Overall: I just started usong CallRail and don't know about any competing options. It works as advertised and meets my needs.

Awesome Product. LOVE!

Aug 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easily ties into podio, tracking calls, cheap way to have multiple numbers

Cons: nuttin honey

Overall: For the price I am paying I now know where each and every call comes from. The best thing is that it ties right into my existing CRM system which means I don't have to lift a finger to do what took me hours to do in the past. Also, it shortened our time on the phones because we no longer have to ask "how did you hear about us" because we know!

Recommendations to other buyers: read up on what you are getting so you can start right out of the box. There are tons of articles and videos out there.

Vendor Response

by CallRail on August 16, 2016

Thanks so much Cassandra!

Easy Setup for Marketing Agencies & Local Search

May 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The developers at CallRail are laser focused on easy of use. Unlike other platforms I evaluated prior to choosing CallRail, I got up and running within 2 minutes and didn't have to go through any person at the company. I think the 14 day free trial says a lot about the product. After all, if they weren't confident in their product's ongoing value then they wouldn't simply give it away. The support team is always helpful and even passes along feature suggestions from customers to the development team (that get built out over time.)

I use the product mainly for attributing phone calls back to local SEO campaigns that I manage for clients. One example of a feature suggestion made that was eventually built into the product was the First Time Callers view on the main call analytics dashboard. Now my clients can see the most important metric to their local search campaign, First Time Callers, right in the main dashboard.

Out of all the software vendors I use, I've found CallRail to be one of the friendliest, most useful, and eager to keep building value. They recently released several new features that are come as standard features for every account. At the price point they have, it's no wonder they've got so many happy customers.

Easy to use Call Tracking

Apr 23, 2013
4/5
Overall

Comments: My company has been using CallRail to track calls for our AdWords clients for about two years now. The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns.

Pros: Price, easy to use, reliability, customer service.

Cons: Some dashboards could be easier to sort.