--- title: "Best CallRail Alternatives 2026 | Capterra" description: "Looking for alternatives to CallRail? Find out how CallRail stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/141829/CallRail/alternatives/" page_type: "alternatives" language: "en" --- # CallRail alternatives Last updated on September 16th, 2026 The best CallRail alternatives are Phonexa (best overall), Twilio (best free plan), CloudTalk (best budget option), and Nextiva (most reviewed). Together they hold 1,774 verified Capterra reviews, with overall ratings from 4.4 to 5.0 out of 5. CallRail itself holds 4.5 out of 5 across 173 reviews. ### CallRail - Rating: 4.5 out of 5 (173 reviews) - Ease of use: 4.4 out of 5 - Starting price: $55.00 /usage/mo - Key features: 9 of 10 top category features --- ## Top alternatives CallRail alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (570 reviews) | Rated 0.3 lower than this product | 4.3 out of 5 | $27.00 /user/mo | 7 of 10 top category features | | [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) | Rated 0.2 higher than this product | 4.4 out of 5 | $79.00 /usage/mo | 10 of 10 top category features | | [Readymode](https://www.capterra.com/p/136728/Readymode/) — 4.6 out of 5 (144 reviews) | Rated 0.1 higher than this product | 4.6 out of 5 | $239.00 /user/mo | 8 of 10 top category features | | [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) — 4.4 out of 5 (510 reviews) | Rated 0.1 lower than this product | 4.1 out of 5 | $0.01 /usage | 7 of 10 top category features | | [JustCall](https://www.capterra.com/p/157853/JustCall/) — 4.1 out of 5 (225 reviews) | Rated 0.4 lower than this product | 4.3 out of 5 | $29.00 /user/mo | 8 of 10 top category features | | [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) — 4.4 out of 5 (270 reviews) | Rated 0.1 lower than this product | 4.5 out of 5 | $19.00 /user/mo | 10 of 10 top category features | | [Phonexa](https://www.capterra.com/p/156125/Phonexa/) — 5.0 out of 5 (75 reviews) | Rated 0.5 higher than this product | 4.7 out of 5 | Not available | 8 of 10 top category features | | [Aircall](https://www.capterra.com/p/184709/Aircall/) — 4.2 out of 5 (466 reviews) | Rated 0.3 lower than this product | 4.4 out of 5 | $40.00 /mo | 7 of 10 top category features | | [800.com](https://www.capterra.com/p/208208/800-com/) — 4.7 out of 5 (363 reviews) | Rated 0.2 higher than this product | 4.7 out of 5 | $23.00 /mo | 9 of 10 top category features | | [Nextiva](https://www.capterra.com/p/175788/Nextiva/) — 4.6 out of 5 (919 reviews) | Rated 0.1 higher than this product | 4.5 out of 5 | $25.00 /user/mo | 6 of 10 top category features | --- ## Top alternatives with AI capabilities The CallRail alternatives with the strongest AI features are Dialpad, CTM, and Twilio, based on verified feature data and Capterra reviews. ### [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (570 reviews) - AI features: AI/Machine Learning, Chatbot, Natural Language Processing ### [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) - AI features: Chatbot, Natural Language Processing ### [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) — 4.4 out of 5 (510 reviews) - AI features: Chatbot, Natural Language Processing --- ## Top Free alternatives to CallRail The best free alternatives to CallRail are Dialpad, Twilio, and JustCall — all three offer a free plan alongside paid tiers. ### [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (570 reviews) - Free options: Free trial - Starting price: $27.00 /user/mo ### [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) — 4.4 out of 5 (510 reviews) - Free options: Free trial, Free version - Starting price: $0.01 /usage ### [JustCall](https://www.capterra.com/p/157853/JustCall/) — 4.1 out of 5 (225 reviews) - Free options: Free trial - Starting price: $29.00 /user/mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated CallRail alternatives are Phonexa (5.0), CTM (4.6), and Readymode (4.6). ### [Phonexa](https://www.capterra.com/p/156125/Phonexa/) - 68 SMB reviewers say - Overall rating: 5.0 out of 5 across 68 SMB reviews - Ease of use: 4.7 out of 5 across 68 SMB reviews > "As the CEO of Billy.com, I decided to fully transition to Phonexa in 2021. Since then, I have been provided with over-the-top customer service from some truly great people." — Elijah C., CEO (August 16, 2022) ### [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) - 130 SMB reviewers say - Overall rating: 4.6 out of 5 across 130 SMB reviews - Ease of use: 4.5 out of 5 across 130 SMB reviews > "The call quality has been great, and it has been secure using good authentication practices and compliance features." — Brad M., Sales and Marketing Technologist (April 28, 2026) ### [Readymode](https://www.capterra.com/p/136728/Readymode/) - 119 SMB reviewers say - Overall rating: 4.6 out of 5 across 119 SMB reviews - Ease of use: 4.6 out of 5 across 119 SMB reviews > "I’ve been using Readymode for more than three years, and it has consistently proven to be a reliable and effective dialer solution." — Nader H., Cold caller (March 16, 2026) --- ## Why do teams switch from CallRail? Of the 12 Capterra reviewers who reported switching away from CallRail, the most common destinations were CTM, Readymode, Twilio, and JustCall. ### What users preferred ### [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) - 4.7 out of 5 (159 reviews) — 9 reviewers switched here > "Needed a more robust system to handle the amount of calls we were receiving, as well as looking for a way to gain reporting and marketing insight" — Sean M., Director of Admissions (November 11, 2025) ### [Readymode](https://www.capterra.com/p/136728/Readymode/) - 4.6 out of 5 (144 reviews) — 1 reviewers switched here > "We were doing manual dials and we needed an autodialer" — Yolanda S., Co-Founder (March 18, 2026) ### [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - 4.4 out of 5 (510 reviews) — 1 reviewers switched here > "twilio is far cheaper at scale than call rail" — William S., Director (July 8, 2025) ### [JustCall](https://www.capterra.com/p/157853/JustCall/) - 4.1 out of 5 (225 reviews) — 1 reviewers switched here > "Needed a reliable way to handle stop messages" — Kathleen P., COO (September 30, 2022) --- ## Find software for your specific use case ### Call Tracking - [Ricochet360](https://www.capterra.com/p/141932/Ricochet/) — 4.8 out of 5 (82 reviews) - [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) — 4.4 out of 5 (270 reviews) - [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) ### Telephony - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (330 reviews) - [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) — 4.7 out of 5 (159 reviews) ### Call Recording - [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) — 4.2 out of 5 (570 reviews) - [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) — 4.7 out of 5 (41 reviews) - [Intulse](https://www.capterra.com/p/161865/Intulse/) — 4.4 out of 5 (132 reviews) ### Predictive Lead Scoring - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 (18,808 reviews) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) — 4.3 out of 5 (6,996 reviews) - [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) — 4.6 out of 5 (6,112 reviews) ### Lead Management - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 (18,808 reviews) - [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) — 4.3 out of 5 (716 reviews) - [Ricochet360](https://www.capterra.com/p/141932/Ricochet/) — 4.8 out of 5 (82 reviews) ---