# Page 3 | CallRail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CallRail the right Call Tracking solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141829/CallRail/reviews --- CallRail 4.5 (173) [View alternatives](https://www.capterra.com/p/141829/CallRail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 3 - Reviews of CallRail ## Showing most helpful reviews Showing 51-75 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jill L. Marketing Operations Specialist Packaging and Containers Used the software for: 2+ years ### "Works as it's meant to" June 24, 2022 4.0 Our overall experience has been good. We can review the calls for keywords, leads, trends, etc. We can track the number of calls resulting from our website. It has been a good experience. Pros We can view how many calls are a direct result of our website by only displaying CallRail phone numbers on our site. Cons The transcription isn't as good as we had hoped, especially for the price. Reason for choosing CallRail We did not consider other alternatives Review Source VR Verified Reviewer SEO Manager Consumer Electronics Used the software for: 2+ years ### "Great call tracking with keyword listening" October 5, 2019 5.0 Great experience overall. The platform is super simple. I have seen many other software copy them. Pros I love how helpful the keyword listening is in helping attributing the calls to their proper last touch channel. Cons Sometimes the dynamic inserted numbers fail and don’t collect the data that they would be for attribution. Review Source Mike C. Digital Manager Marketing and Advertising Used the software for: 2+ years ### "My Favorite Call Tracking Service" November 27, 2018 5.0 We use it to track the results of our marketing campaign both in-house and for clients. Pros Very easy to set up. Doesn't take a lot of time. Can track both calls and forms. Cons There are issues from time to time with bad numbers. However, for the most part their customer service is quick to fix. Review Source VR Verified Reviewer Director of Digital Strategy Used the software for: 1-2 years ### "Easy way to Spot Check Customer Service Reps" April 19, 2018 4.0 Call tracking as the name says. Breaks calls down by user, source, date etc. its great. Pros This is a fast and easy way to spot check your call centers as well as track marketing initiatives . It is very easy to set up multiple numbers and you can make custom ones quickly. Cons The ability to Jump around inside of a recording could be improved. Its not easy to find where you are. should fucktion more like a video platform. Review Source JO Jacob O. Senior Paid Media Strategist Marketing and Advertising Used the software for: 2+ years ### "Accurate but Pricy Call Tracking" December 14, 2022 5.0 Overall it's been a great experience and I would use it again. Pros The biggest reason I like CallRail is it's ease of use when setting up with Google Ads and Microsoft Ads. Cons The biggest issues we have with this software is that our customers don't want to pay for it. Alternatives considered [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing CallRail Easier to integrate Review Source JW Jack W. Head of Digital Marketing Computer Software Used the software for: 6-12 months ### "Support is helpful and the overall platform is easy to use and fully-featured" January 17, 2019 4.0 Overall, CallRail is one of the best platforms for agencies looking to offer call tracking services to their clients, and provides a wealth of features and support to help you along the way to offering a fully-fledged call tracking solution. Pros CallRail is good for agencies, as it offers specific features to suit agencies, such as built-in margins, client billing, etc. Their customer support is helpful, and are willing to set up features for you. Using the platform is straightforward with everything being a guided process, along with a ton of support articles to go alongside. Cons Customer support, while helpful, are difficult to get ahold of at times. Their live chat is rarely available and there's no phone number for calling their support from outside the US. Additionally, their pricing only charges in dollars, making it difficult for agencies who work in GBP, in addition, their billing system often has issues when changing packages, causing it to charge inflated amounts. Review Source Chris K. Founder, CEO Marketing and Advertising Used the software for: 1-2 years ### "Great software, but more expensive than the other like it" November 3, 2018 5.0 Pros I like a lot about this - it's simple to use once you get the hang of it, and from there - you can do so much. Cons I got a ton of numbers that had issues, I guess they were used before for other things but it's like they were all spammy. I even got calls from numbers I never called and they said I was calling them, when I definitely wasn't. It's also really expensive. Review Source VR Verified Reviewer President Internet Used the software for: 6-12 months ### "CallRail- a great way to funnel calls " April 6, 2020 4.0 CallRail is a great tool to use for recording and forwarding calls. There are a lot of options, but I've had good results thus far Pros It's actually a fairly easy setup. I use it to set up numbers from basically any area code and then have those numbers forwarded to my cell. It's easy and you can set it up to have whispers as well Cons Interface isn't my favorite. It's detailed, but it does take a bit to navigate across and find exactly what you need. If that gets cleaned up, then it will be the best option by far in call forwarding and recording. Review Source Trezelle M. Owner Hospitality Used the software for: 6-12 months ### "Could be better" September 8, 2019 3.0 callrail has alot of potential to be amazing. I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves. Pros Call rail is cool because you get to choose a number that your business can have a local number, you can text people from it and you can record calls. This is all great, and very needed for businesses. Cons It's very clanky and unorganized. It's outdated and highly in need of some upgrades. I hate how you constantly have to refresh and sometimes I still miss text messages. Review Source Saeed K. Marketing Marketing and Advertising Used the software for: 2+ years ### "Charging Me For A Service I Never Added Or Opted For" December 1, 2020 1.0 Terrible experience, the most unethical firm we have used, terrible customer support. Charging users for a service without their authorization and refusing to refund. Pros I don't like anything about callrail, terrible customer service, unethical business, and terrible UX Cons They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that. Reason for choosing CallRail I made a mistake choosing CallRail. I don't recommend them. I will switch to another provider. Review Source TD Trevor D. Marketing Manager Automotive Used the software for: 2+ years ### "Great software, affordable, easy to use and customize" July 20, 2021 5.0 improving marketing attribution to google ads and google my business. also improving the sales process Pros callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature Cons i don't like how they erased call data X years or months old. i would like to retain all historical data. i assume they are making space on their servers? Review Source VR Verified Reviewer Product Manager Education Management Used the software for: 6-12 months ### "Centralized Tool for our Lead Channels" October 27, 2022 5.0 Pros CallRail delivers great lead management for our multiple lead channels, creating a centralized path to add them into our CRM for our Marketing/Sales engagements. Cons I would like to see some additional functionality on the CallRail side for segmenting the leads that get passed through to our CRM, but the current capability gets us close to what we need. Review Source VR Verified Reviewer Growth Strategist Computer Software Used the software for: Less than 6 months ### "CallRail is awesome." January 31, 2018 5.0 Pros I use CallRail for the phone system on two companies. Call rail lets you choose to either have your menus read in a high-quality TTS engine so you don't need to record your messages, or you can upload recordings for your menus. It allows for easy call recording, voicemail boxes, forwarding to phone numbers in sequence, or pretty much anything else you could need. Cons There are three features I wish CallRail had. 1. Ability to construct the path of menus such that each path can be reused. (Ex. If I send someone to sales, I need CallRail to play a message telling the caller they're being transferred. If no one answers, they get sent to a general voicemail box. The same path happens again for Support, and the same happens for people looking for work. I need to maintain that path in 3 places.) 2. I wish they allowed people to use their voice to ask for someone instead of having to push a button. (With idiots trying to use their phone while driving, that could cause an accident.) 3. I wish they'd allow key people in the company to have their own extension. That would really help out when a client calls to speak to one of our contractors and we need to transfer the call to that contractor. Review Source Response from CallRail January 31, 2018 Thank you so much for this valuable feedback! We'd actually love to speak to you more about some of the feature requests you mentioned. If you're willing to chat with someone on our team about your use cases for these, please send me an email at reviews@callrail.com. Hope to hear from you soon. - Kate VR Verified Reviewer Aquisitions Manager Real Estate Used the software for: 6-12 months ### "Great for Small Business, but still lacks in certain areas" January 3, 2019 5.0 Overall, pretty good. Fairly easy to use. Customer support has been pretty good as well. Pros Fairly easy to setup and get started and the ability to track all of your calls, which is great. Cons Their app is clunky and bugy - does not work the best. Wish it was easier to text through their service and have the ability to send photos (which you currently can't). I also wish they discount for a annual plan, not just a monthly plan. Review Source Rick M. Growth Strategist Computer Software Used the software for: 2+ years ### "Awesome call system!" July 17, 2019 5.0 For the most part things are going well so far. Pros It has an intuitive interface to click together your call system. Plus, it has tracking numbers which can be useful. Cons It really needs a way to reuse branches of the system. I'm not happy that I have to duplicate things just to make it work. (Ex. If no one answers, send it to voicemail. If they press a certain buttons, send the call to our answering service. The list goes on.) I THINK that CallRail is the one that adds the ?v=\[string\] to the end of our URLs, and that's bad practice. It makes it so if someone tries to share the link, then they copy the tracking code with it, thus throwing off our results. That really needs to be set in a cookie. However, I can't remember if that was a problem with CallRail or not, though. Review Source Mike T. Development Director Marketing and Advertising Used the software for: 6-12 months ### "Great Call Tracking Software" November 28, 2018 5.0 Great call and form submission tracking software. It has a lot of integrations and always adding new ones. Support is responsive to inquires, which is another plus. Pros It helps business owners figure out which advertising platform brings in the most business. Cons Although tracked by the software, form submissions cannot be used as conversions in Google Ads and Bing Ads. Yet. The software does get constant updates. Review Source Jordan R. CEO & Owner Apparel & Fashion Used the software for: Less than 6 months ### "Best call tracking phone number provider" September 11, 2018 4.0 Great service. Tracked incoming calls through the phone numbers and area codes I chose with reliable reported and great call quality. Perfect for wanting to track specific marketing efforts or even for agencies working with multiple clients. Plan on using well into the future. Pros It is designed for tracking campaigns and online advertising efforts. I struggled to find a simple call forward service and found this through a facebook suggestion. It ended up being perfect and worked seamlessly. Very happy I didn't try to use a side feature of other providers, it offers multiple numbers that can all be forwarded to different phone nubmers with simple reporting and analytics in every area code I needed. Very simple and straightforward Cons That I can't use it the same way I would other virtual phone providers. If I want an office phone system, I'd be better off with others. It does exactly what I want it to, but no more. I'd like one company to handle all company virtual phone needs. This one has proven to be the best value for tracking marketing campaigns though, it is less expensive than other providers for this function. Review Source KB Kevin B. Pres Used the software for: 2+ years ### "Easy to Set Up Call Tracking for your Website" August 1, 2018 4.0 Allow sus to measure conversions for phone calls from our online marketing efforts. Without call tracking, we could not attribute where our phone calls were coming fro and measure ROI of our online spend. Pros Affordable and fairly simple to set up on your website. Make sit easy to establish an ROI for your paid or organic traffic. Cons Reporting is still pretty weak. Not very easy to set up custom data and filter through the data. Basic information is there bot not very customizable reporting. Review Source EO Elie O. director of marketing Legal Services Used the software for: 2+ years ### "they hold you captive" July 22, 2019 2.0 poor Pros tracking works okay slow search if you have a large account with lots of calls everything is slow Cons \- if you are looking to change providers, getting access to your call recordings is pretty much impossible. - they charge you for the ported numbers after they have been ported (if you don't follow there exact cryptic instructions) - impossible to get anyone on customer service on the phone - got attitude from reps. Review Source iR ilysse R. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Perfect for Call Tracking" November 10, 2020 5.0 Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls. Pros Using CallRail allows our clients to be able to see where all of their website traffic is coming from that is resulting in phone calls and form submissions. Cons CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Great for call tracking" February 26, 2020 4.0 Being able to drill down into data for phone calls really improves the performance of advertising, and is a must for any advertiser. Pros Gives you the ability to track data associated with advertising, allowing you to drill down into the data to provide better results with your advertising. Cons Set-up is easy, but the interface can be a little clunky and difficult to navigate at first, but gets easier the more you use it. Review Source SS Samantha S. Marketing Coordinator Used the software for: 1-2 years ### "Call Tracking Made Easy" May 10, 2018 5.0 Pros CallRail's customer support has always been great! I lean on them for set-up questions, and appreciate their willingness to help. Cons If I had to point out what I like least about this software, it would be the HubSpot integration. I have had issues in the past where calls were not being reported in HubSpot and I was not notified that the integration had a glitch and needed re-verification. Review Source Response from CallRail May 16, 2018 Hi Samantha, Thanks so much for sharing your feedback! I'm happy to share that as of today our HubSpot integration has been revamped! We'd love to hear if this update solves your issues and improves functionality for you. You can learn more about it here: https://www.callrail.com/blog/callrail-hubspot-integration/ Please feel free to reach out to us via reviews@callrail.com. Thanks, Kate EK Emma K. SEO Specialist Marketing and Advertising Used the software for: Less than 6 months ### "High Quality and Reliable Call Tracking Software" March 11, 2020 5.0 CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team. Pros The main reason we switched from another call tracking software is because of the fact that CallRail integrates directly with Google Analytics. I love that we are able to set up phone calls as a goal right in GA. This also then means it integrates directly with our GDS reporting software. Cons I wish that you could choose the timeframe in which two calls from the same number is deemed a unique call or not. The 30 day timeframe is a long time and if a user calls on the 1st and then again on the 27th of a month, for example, it could be for two separate sales/conversions. Switched from [Marchex](https://www.capterra.com/p/152002/Call-Analytics/) Integrated directly with Google Analytics and Google Data Studio Review Source CK Carleen K. Sales Marketing and Advertising Used the software for: 1-2 years ### "Gives me an office line on my cell phone" February 17, 2021 4.0 We use it as our office lines since we're all still working remotely for the most part. Pros I love that I don't have to share my personal cell with clients and partners if I don't want to. I can see that it's a work call coming in after hours or on the weekend and can choose not to answer if I'm off the clock. Cons I don't know if this is a CallRail problem or an America problem, but there are way too many spam/robo calls. I'd like to see them tackle this so I get less nonsense calls. Review Source Manny C. Web Developer Marketing and Advertising Used the software for: 6-12 months ### "A must have service for every AdWord Campaign" March 20, 2017 5.0 If you are running an AdWord Campaign you need to start using this service, you will be able to track every call, every message. You will also be able to create call flows so you never loose a lead anymore! Pros The start price is insane.... super low!!! Cons There are no Cons! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.