--- title: "Page 5 | CallRail Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 5 - Is CallRail the right Call Tracking solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141829/CallRail/reviews/?page=5" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- CallRail 4.5 (171) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Page 5 - Reviews of CallRail ## Showing most helpful reviews Showing 101-125 of 171 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 1-3 years ### "Bad product " March 2, 2020 1.0 Their customer service. They never answer the phone Pros Nothing much. This product is so expensive and there is no customer service to answer the call Cons They never answer the phone! Horrible customer service Review Source R Reviewer Owner Used the software for: Less than 1 year ### "We love using CallRail" April 23, 2021 5.0 CallRail is awesome! We've been able to track our leads perfectly with this software. Pros CallRail is a great software and handles everything you need for tracking phone calls. It's helped our business very much. Cons There aren't many cons for this software. If we had to pick one, it would probably be learning the initial setup but that is very straightforward. Review Source Verified Reviewer owner Used the software for: Less than 1 year ### "great for what we need" October 7, 2022 5.0 Pros you can categorize your calls based on lead sources and track them all which helps in organizing and understanding where to invest more and where less. Cons would be nice to filter spam calls and robocallers from call logs Review Source Verified Reviewer Owner Used the software for: 1-3 years ### "Best call tracking software" April 19, 2021 5.0 Pros User interface, especially desktop is really good. Best call tracking software ive used Cons The mobile app is clunky and does not share same features as desktop Review Source R Reviewer Marketing Manager Used the software for: Less than 1 year ### "Helping a Small Nonprofit Make Smarter Marketing Decisions" May 17, 2017 5.0 We spend a significant amount of our marketing budget on Paid Search to drive qualified leads to our business. Many of the online ads direct potential clients to call us. Until we signed up for Call Tracking with Call Rail, we didn't have a great way to determine which keywords were delivering the greatest # of phone calls. Now we do, and we've been able to optimize our ad strategy to serve a greater volume of ads to the keywords converting to calls. An added benefit is that Call Rail has enabled us to audit our answering service and our intake staff to make sure that everyone is handling calls appropriately and in a standardized manner. Call Rail was easy to set up and integrate with both Google Analytics and Google Adwords. The technical staff at Call Rail has been tremendously helpful and responsive during setup and on an ongoing basis. I highly recommend Call Rail to anyone wants to collect useful data on inbound calls from online ads, organic search, etc. Pros Great information and an affordable price Review Source R Reviewer Developer Used the software for: Less than 1 year ### "Easy to use and quick insights." May 17, 2017 4.0 I cannot express the usability of CallRail, from the dashboard to integration, it was all very easy to understand and quick to implement. The dashboard was well thought out and menu options were second nature, there was very little to no guesswork when figuring out the interface. The only drawback I could identify was the lack of integration with Google Adwords. They do integrate with Google Adwords but it is limited. The ability to push phone calls as conversions on a campaign level exists but any finer detail than that is just not possible with CallRail. Over all I would give CallRail an 8/10, my rating is based on a specific need which heavily impacted my scoring. I would recommend this product if you are looking for valuable call insights and an easy to use and understand platform. Pros Ease of use Cons lack of adwords integration features. Review Source VR Verified Reviewer IT System Admin Used the software for: Less than 1 year ### "Easy to use and simple reporting" May 1, 2019 5.0 Pros Great Reporting Simple to use Simple to set up additional services Cons none- this is a great product I am required to enter additional words, but i have yet to find any issues with the Call Rail Product Review Source R Reviewer Founder ### "Easy Setup for Marketing Agencies & Local Search" May 17, 2017 5.0 The developers at CallRail are laser focused on easy of use. Unlike other platforms I evaluated prior to choosing CallRail, I got up and running within 2 minutes and didn't have to go through any person at the company. I think the 14 day free trial says a lot about the product. After all, if they weren't confident in their product's ongoing value then they wouldn't simply give it away. The support team is always helpful and even passes along feature suggestions from customers to the development team (that get built out over time.) I use the product mainly for attributing phone calls back to local SEO campaigns that I manage for clients. One example of a feature suggestion made that was eventually built into the product was the First Time Callers view on the main call analytics dashboard. Now my clients can see the most important metric to their local search campaign, First Time Callers, right in the main dashboard. Out of all the software vendors I use, I've found CallRail to be one of the friendliest, most useful, and eager to keep building value. They recently released several new features that are come as standard features for every account. At the price point they have, it's no wonder they've got so many happy customers. Review Source Verified Reviewer Director Of Digital Media Used the software for: Less than 1 year ### "CallRail Review" November 1, 2018 5.0 Pros We use CallRail with one of our HVAC clients, and they work perfectly. They're able to track the calls they receive wonderuflly. Cons The integration with Google Adwords isn't seamless. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Excellent Call-Tracking Tool for Mid-Tier Marketers" January 13, 2023 5.0 Great tool for lead-gen marketers. Pros CallRail is an excellent call-tracking tool, and they've been in the market for over ten years now. They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers. For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day free trial. The form-tracking capability is an awesome feature indeed. Cons I don't have any significant complaints. The numbers could be cheaper. And, if you're a complete beginner, go for other alternatives available for a lower price. Review Source احمد ع. Business Developer Used the software for: 3-5 years ### "Good call tracking software for marketers" March 6, 2019 4.0 We have used it for a long time and it gets the job done. Pros Easily able to create new numbers by area code or 1800 numbers for clients, with customizable call flows. Cons It could contain a bit more features and functionality such as what is found in call tracking metrics Review Source VR Verified Reviewer Communications Manager Used the software for: Less than 1 year ### "Easy Integration, Always Updating" June 12, 2018 4.0 Pros The team at CallRail we're helpful from day 1. From assisting with integrations, to suggesting work arounds, to follow up and so much more. Cons The Facebook integration isn't reliable or feasible for ad agencies. Our clients do not always have as accounts set up and frankly don't care because they are doctors/dentists. But the integration requires individual ad accounts. Which just isn't feasible for our clients business models. Wish there was a work around. They said they were working on it. Review Source R Reviewer Marketing Manager Used the software for: Less than 1 year ### "CallRail is an easy to use product.....we use it all the time and are happy to have it!" August 11, 2017 4.0 Pros Love that we can get an email every time we get a call. This helps us immediately provide feedback to our employees on the quality of their call. Cons I don't like that the email listening function doesn't have more information about the call. Longer calls take too much time to review without the speed up function available in the email, so we have to log in to the website then. Review Source Verified Reviewer Founder Used the software for: Less than 1 year ### "It's something I tried but ended up not using" January 11, 2018 5.0 Pros The thing is, this is a good piece of software, and I like that it's very professional and they have good outreach Review Source R Reviewer Creative Director Used the software for: 3-5 years ### "Callrail is our companies goto call tracker. " December 17, 2018 4.0 Pros It's very easy to setup and track numbers & phone calls. The dashboard makes it very easy to see results. Setting up integrations are also a breeze. Cons Google Map calling could use some development attention. Review Source Verified Reviewer Marketing Consultant/ Founder Used the software for: Less than 1 year ### "CallRail is great if you are wanting to record portions of incoming calls. NOT ALL CALLS." December 6, 2017 4.0 Pros They do offer the ability to track the specified numbers and to tie into Zapier which is a good selling point to connect with whatever CRM you are using. Cons I liked the layout and was excited to make a change from CallTrackingMetrics, but was disappointed and cancelled our move because they cannot record the main line. I really wanted to be able to track all incoming calls as we often get calls from the same people and want to connect that to InfusionSoft via Zapier. Review Source Ashley S. VP Sales & Marketing Used the software for: 1-3 years ### "Great for SEM Marketing!" October 17, 2017 5.0 Pros Provides invaluable insights into the calls that we receive including; what their source was, keywords they searched for, location, etc. This has helped us immensely when we need to attribute leads to sources to determine ROI. I also like that our team can go in and review the calls, and provide coaching. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Quick. Easy. Scale-able. Reliable!" May 17, 2017 5.0 Pros The software is easy to use and review analytics, you can quickly add new numbers and make them active! The reports give you everything you need to make smart business decisions. Cons None bro! The software is easy to use and review analytics, the reports give you everything you need to make smart business decisions! Review Source MR Melissa R. Office manager ### "Great software and easy to use" April 25, 2018 5.0 Pros This software was so easy to use and it is so nice to be able to record calls and play them back to many different people. Cons At the time we used this we needed the Internet to listen to calls which was kind of difficult at times but I understand given the type of software. Review Source Verified Reviewer Co-Founder & Director of Client Experience Used the software for: Less than 1 year ### "More tracking for marketers to prove ROI" September 24, 2019 3.0 This was a great way to track conversions through multiple channels, however, I would recommend sticking with Google Adwords and other methods of conversion tracking unless you actually want to listen to calls for QA purposes. Pros CallRail can be a great way to track phone calls through multiple marketing channels and actually monitor those phone calls for QA. Cons Many clients do not want their phone number to be different on different communication channels. This can pose a problem when trying to implement. Review Source KN Kate N. Director of Operations Used the software for: Less than 1 year ### "Great for call tracking" August 8, 2022 5.0 Pros We are able to hear recordings of calls coming in through our PPC and website call tracking systems. This allows us to better identify good lead opportunities and understand our PPC reporting more fully. Cons It can be a little cumbersome to get into the call and update the tags and rating. Review Source R Reviewer ### "Let CallRail SKYROCKET your business to the next dimension! " May 17, 2017 5.0 In my real estate business, handling and routing calls, tracking marketing campaigns, and having access to killer tools is imperative to keeping an edge on the competition. For just a small amount I get 10 local numbers, 500 mins, call recording, routing, voicemail, whisper messages, email and text notifications. On top of that I can link my CallRail account to Podio via Zapier to link call records to my real estate leads. The CallRail Mobile App lets my assistant and I return calls on any of my numbers from our mobile phones and listen to messages. I can even restrict certain phone numbers to myself. I love the way that whisper messages allow me to know what line is calling before I answer. Pros The value for the price. The lines, the minutes, the tools, the mobile app, the analytics. Cons The lack of a text component on the mobile app. Also, I would really like to be able to return a call from the call list using a different CallRail number than the one the customer called on. Review Source Tyler H. Director of Marketing Used the software for: Less than 1 year ### "Great Call Tracking Software" August 17, 2018 5.0 I highly recommend this tool for any marketer or business owner looking to get more data about business phone calls. Pros We use this product to track calls from digital advertising ads. We can track call length, call source and call conversions plus so much more. This is a great tool for any company running digital ads. Cons The only con to this is that it Ads to your marketing costs but the results it produces are well worth the expense. Review Source R Reviewer Partner Account Manager Used the software for: 1-3 years ### "Call Tracking for a Modern Business" November 5, 2018 4.0 Pros The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will. Cons It can be hard to convey the information proved to clients at times. Review Source Douglas S. Owner Used the software for: 3-5 years ### "Call rail is best for price" June 27, 2019 5.0 Excellent... support is outstanding. They call back quickly Pros Ease of use and set up is hard to match. Support and their responsiveness has always been outstanding Cons Nothing... really good at everything ... one of the best 3rd parties I reccomend Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.