# Page 6 | CallRail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is CallRail the right Call Tracking solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141829/CallRail/reviews --- CallRail 4.5 (173) [View alternatives](https://www.capterra.com/p/141829/CallRail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 6 - Reviews of CallRail ## Showing most helpful reviews Showing 126-150 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steve G. Partner Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Call Tracking for a Modern Business" November 1, 2018 4.0 Pros The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will. Cons It can be hard to convey the information proved to clients at times. Review Source DS Douglas S. Owner Marketing and Advertising Used the software for: 2+ years ### "Call rail is best for price" June 26, 2019 5.0 Excellent... support is outstanding. They call back quickly Pros Ease of use and set up is hard to match. Support and their responsiveness has always been outstanding Cons Nothing... really good at everything ... one of the best 3rd parties I reccomend Alternatives considered [Marchex](https://www.capterra.com/p/152002/Call-Analytics/) Reason for choosing CallRail Price & support Review Source HN Haley N. New Home Specialist Real Estate Used the software for: Less than 6 months ### "Managing multiple phone numbers" December 3, 2019 4.0 I use Call Rail daily for incoming calls, and outgoing prospecting calls. Pros I like the reporting features and the ability to track activity of different agents. I like the ability to text. Cons The call quality can be atrocious. When talking with people, you are constantly talking over them. The texting feature needs improvement. There is a 140 character limit which is not good, also there is no ability to send photos. Review Source MP Mark P. Director Used the software for: 6-12 months ### "Tracking made easy!" April 24, 2018 5.0 Pros This was by far the easiest we have ever used for tracking. It was simple to use and my managers loved it Cons Once they got used to the new system it was super simple. Other than a few basic questions it was off and running Review Source Kasey B. Adjunct Professor of Political Science Higher Education Used the software for: Less than 6 months ### "Overall pretty great software " March 13, 2018 5.0 Pros Haven't used them much but they provide all the standard features that you would expect and deliver on them quite successfully. If you need this type of software consider givi g these guys a shot. Cons Although cheaper than the competors, they still have a bit of a cost to them obviously targeted at the smaller to medium sized business, and deliver very well to that market. Review Source KP Kyle P. Director of Social Media Automotive Used the software for: 1-2 years ### "review" August 23, 2021 4.0 Pros Call tracking technologies for social media advertising. Cons Somewhat with the use of of implementation. Review Source AB Alicia B. Content Director Marketing and Advertising Used the software for: 1-2 years ### "Track Marketing Reach" August 23, 2019 5.0 My overall experience is great with CallRail! Using the program is simple and does not require any expertise and I love that it has the ability to create reports in multiple formats across a variety of date ranges. Pros I like the ease of use of the program. It allows me to track calls for multiple clients and easily create reports to send to my clients. This data helps my marketing firm to show clients how their marketing efforts with us have increased their conversions from month to month. Cons I have not encountered any issues while using this program. It works perfect for what we need. Review Source SG Sam G. Founder Marketing and Advertising Used the software for: 2+ years ### "Agency use of software, can not be happier" December 6, 2016 5.0 I have been using CallRaill for several years at a previous marketing company I ran and when starting a new business CallRail was the easy choice. Their software makes PPC campaigns a breeze to track and I love the form integration. I recommend them. Pros PPC tracking, form tracking Review Source AS Adrienne S. Marketing Manager Used the software for: 6-12 months ### "Great, easy to use call tracking solution" March 23, 2017 5.0 We use Call Rail to help us track incoming calls from our PPC and other inbound campaigns. It's super easy to set up and use, and the intelligence we get from the tracking is fantastic. Pros Easy to use, cost effective Review Source Clay S. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "CallRail Review " January 12, 2019 5.0 Pros This software is great for tracking inbound calls and measuring where they came from to better undertsand the ROI of campaigns that we run for our clients. Cons There are aspects of it that are harder to setup, such as tracking which keyword on google lead to the inbound call. Review Source IE Imran E. Owner Internet Used the software for: Less than 6 months ### "Great tool for all my agency clients" May 1, 2017 5.0 Tracking phone call ROI for clients. Pros I love that it integrates with Agency Analytics, that is where I first came to hear about it. It also allows me to integrate with Google Analytics, Adwords and Unbounce so I can track my ROI for clients. Finally, the pricing is reasonable and I'm able to sell my clients on it. Cons It's a little confusing to get a handle on because there are so many features you can use. The documentation could use more images to walk users through how to setup different integrations. Review Source VR Verified Reviewer CMO Marketing and Advertising Used the software for: Less than 6 months ### "Great call management tool." March 14, 2019 5.0 Pros The ability to record calls and replay them with auto transcribe for training purposes. The fact that there's an option to inform the party that the call is being recorded. Cons Would be great to have call forwarding, ability to put people on hold, etc. Review Source VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Great for call tracking. " May 17, 2018 5.0 Pros Needed to track phone call leads from a unique phone number included in our pay per click campaign and this software worked well and was easy to use. Cons No complaints as the software does what it's supposed to do. Wish I had more time to get into the details and use it more. Review Source SP Steve P. VP of Sales Marketing and Advertising Used the software for: Less than 6 months ### "Love CALL RAIL" August 30, 2016 5.0 I am very happy with Call Rail, I started to guarantee my services to all my clients if my advertising din't work I will give your money back..Call Rail helped me increase my sales immediately .. Thank you Call Rail.. Pros It's super easy to get any information from my mobile device.. Cons I don't have any cons about this service.. Review Source ML Mathieu L. Director of marketing and communications Construction Used the software for: 6-12 months ### "Simple, easy, intelligent and stable phone system for your marketing" March 23, 2017 5.0 Since I begun working with Call Rail, taking my calls and talking to my clients knowing from witch marketing platform they're calling, it's fantastic! Review Source NA Nasim A. Owner Used the software for: Less than 6 months ### "Easy to use and track phone calls" February 4, 2018 5.0 So easy to setup clear to understand the metrics and customer service is super always there to help. Pros I like how easy to setup the service with Google Adwords. We know which keywords are generating us profits and get rid of keywords which was costing us money. Cons It seems like there might be a slight time lag between when a caller says something and I hear it. Maybe it's from our side. But its not a big deal just something to be aware of. Try it out you might not experience this. Review Source BJ Bruce J. Franchise Owner Hospitality Used the software for: 2+ years ### "A review" August 4, 2020 4.0 It is nice to screen the calls we have after they are made. Pros This is very good for tracking the different phone numbers we use with records of calls along with recordings. Cons I really can not say we have ever had any problems with this software . The biggest con is we do not use it enough for whatever reason. Review Source JG Julie G. Marketing and Communications Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The platform is easy to use. We had efficient help getting started and everyone was knowledgeable " September 5, 2017 5.0 We can track and see who is calling us using dedicated numbers. Pros It does what it's supposed to do. I like all the options such as being able to set up a call tree. I'm happy receiving the weekly reports via email. It's easy to use. The price works for us as well. Review Source CR Cassandra R. Manager Real Estate Used the software for: Less than 6 months ### "Awesome Product. LOVE!" August 10, 2016 5.0 For the price I am paying I now know where each and every call comes from. The best thing is that it ties right into my existing CRM system which means I don't have to lift a finger to do what took me hours to do in the past. Also, it shortened our time on the phones because we no longer have to ask "how did you hear about us" because we know! Pros Easily ties into podio, tracking calls, cheap way to have multiple numbers Cons nuttin honey Review Source Response from CallRail August 16, 2016 Thanks so much Cassandra! KR Kyle R. Digital Strategy Manager Marketing and Advertising Used the software for: 6-12 months ### "Easy-To-Use Call Tracking" January 11, 2019 5.0 Pros Very simple, yet powerful call tracking software. Reasonably priced, great customer service, and essential to tracking calls. Cons We've had zero complaints with the software so far. Review Source PS Paramjeet S. CEO Used the software for: Less than 6 months ### "Callrail is the best software in the industry. Way better than DialogTech. Great for my business. " September 7, 2017 5.0 Pros We use this everyday and without Callrail we can't operate our business. Love the easy to use UI, functionality, reporting and the quality of recordings. The new leadcenter is great, we do a lot of outbound calls. We will very soon start using the integrations. Cons None! It's a great software and let us perform our business very smoothly. Review Source TB Tim B. Used the software for: ### "Greatest App Ever" March 17, 2017 5.0 I've been using call tracking through CallRail for awhile. I got myself a corporate job and managed to get in on one of the marketing meetings with a number of leaders in the organization during my first week. The head sales manager states "It's too bad we can't track phone calls to properly measure ROI on these marketing campaigns." I got to raise my hand and say "Actually, we can." I introduced CallRail and showcased how easy it is to use right then and there, and I've become a go-to guy for analytics for the organization in a very short period of time. So, thank you CallRail for making both me and a large number of people in my organization look good! Pros Easy to use, great support, "it just works" Review Source SN Sam N. Owner Retail Used the software for: Less than 6 months ### "A very nice service that saves time and money" August 30, 2016 5.0 Call Rail saves me time and money by allowing me to track which advertising venues are the the most sucessfull Pros Ease of use on both mobile and desktop devices Cons Nothing at this time Review Source CR Cassandra R. Executive Manager Real Estate Used the software for: Less than 6 months ### "An Awesome Product. So Easy Use" August 11, 2016 5.0 It was so easy to set up. Just a few minutes on the phone with a nice gentleman and we were all set. It was so easy it was crazy. They even sent me a free t-shirt! Bonus! Pros It easily integrates with my podio system. I am able to track each and every call and have a WAY better understanding of my responses to marketing. Cons Can't think of a one. Review Source Response from CallRail August 16, 2016 Thank you! We're glad you like it! SD Scott D. Senior Paid Media Account Manager Internet Used the software for: 6-12 months ### "I have been using CallRail for SEM call tracking" September 19, 2017 5.0 Pros The software is easy to use, has industry-leading functionality, and a great support team to help with client questions and set-up. Cons I haven't run into any issues so far, but I would like to see even more self-help articles or FAQ sections that address common scenarios for new users. Review Source Similar Products Featured ## Related categories [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.