# Page 7 | CallRail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is CallRail the right Call Tracking solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141829/CallRail/reviews --- CallRail 4.5 (173) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 7 - Reviews of CallRail ## Showing most helpful reviews Showing 151-173 of 173 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Christopher R. CEO Used the software for: 2+ years ### "The best tracking company we have worked with to date." September 20, 2017 5.0 Pros Customer support is excellent when we have an issue. The platform is very user-friendly; our clients and staff picked it up very easily. Cons Initially setting up clients was a bit confusing; we had to relaunch after we set our clients up. It wasn't too hard, we just missed it initially. Review Source FV Frank V. President Real Estate Used the software for: Less than 6 months ### "Fantastic Company. They have beat my expectations...I couldn't be happier with my results. " August 31, 2017 5.0 Good to know what concerns people have. Pros Very user friendly . The software is self explanatory and extremely detailed. I never expected to be able to analyze my business to this detailed information. Big help in where I focus my marketing dollars. Review Source JF Jacob F. Owner Used the software for: Less than 6 months ### "Great Tool, Lots of Functionality" September 5, 2017 5.0 Pros I love the in depth functionality of the tool and the ability to customize it to my needs. From custom call flows to custom tagging options, it helps me feel in control of our call data. The reports are concise and actionable. Review Source DB Derk B. Marketing and Advertising Used the software for: Less than 6 months ### "Simple, Easy and Powerful!" September 1, 2016 5.0 I've only been using Call Rail for the last 3 weeks and it has been a great software and product to work with. I was able to set myself up without any need for support - very quick and easy. Pros Title said it all - Simple, Easy and Powerful Cons Have not found any yet Review Source PM Patrick M. Vice President of Marketing Construction Used the software for: Less than 6 months ### "Makes it easy to start tracking marketing efforts" November 18, 2016 5.0 CallRail makes it simple to set up trackable numbers for various marketing efforts. I've found it to be easy to set up and use, and it lets me report on the value these campaigns are providing for our company. Pros Ease of setup and use Review Source JJ Jack J. Used the software for: ### "Fantastic!" March 17, 2017 5.0 These guys know what they're doing. They have a very reasonable price point and it allows our small company to track effective marketing without breaking the bank. They also have some of the best customer service around! I've been very pleased with my experience so far (almost 1 year in) Pros Ease of Use. Visual Display. Tracking. Customer Service Cons An additional price point above basic would be nice. Maybe 4 or 5 tiers instead of 3 Review Source DL Dagoberto L. Designer Marketing and Advertising Used the software for: Less than 6 months ### "Tracking at a cost" October 15, 2020 2.0 Overall I'm not sure if it works or not because i wasn't going to pay for something I couldn't completely test. Pros You can create dynamic tracking numbers to track your ROI which works well if you sign up for a specific plan. Cons The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration. Review Source TP Tim P. Manager Used the software for: 6-12 months ### "I love this Program." September 28, 2017 5.0 Pros I love the fact I get a email once a week telling me how many call I have had that week and from what number they came from. Review Source A Allison Used the software for: ### "Easy to use Call Tracking" April 23, 2013 4.0 My company has been using CallRail to track calls for our AdWords clients for about two years now. The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns. Pros Price, easy to use, reliability, customer service. Cons Some dashboards could be easier to sort. Review Source CG Courtney G. Used the software for: ### "Awesome Tool and Great Customer Service" October 27, 2016 5.0 CallRail helped us to be able to track leads that came from our website all the way through our funnel. Before, we were only able to see how many site visitors entered the funnel and now we can attribute each purchase to a source and ensure our marketing dollars are being well spent. Review Source JH Justin H. Used the software for: ### "gets job done" December 4, 2016 4.0 looked around for a company that could offer a cloud-based call service for my VA. finally found Call Rail and has worked great. thanks Pros simplicity Cons not downloadable to the desktop so it's always on and available for calls without an open tab Review Source GG Gina G. Digital Media Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "Easy to understand reporting features" May 18, 2017 5.0 I'm able to track my campaigns with the use of various numbers. It helps me to determine where leads came from and what to double down on. Pros I enjoy how easy it is to set up a new number. I also like the integrations it had with platforms such as AdWords. Cons While reporting is easy to navigate on my end, it's a little busy for the client. They should make it more simple to read the charts. Review Source VB Victoria B. Used the software for: ### "null" February 8, 2019 3.0 Review Source MJ Mike J. District Sales Manager Marketing and Advertising Used the software for: ### "null" October 17, 2018 5.0 Review Source LD Lukas D. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Incredibly simple yet powerful all in one call solution" November 29, 2018 5.0 Pros The simplicity of use with the more than adequate capabilities. Cons That you are not able to send text message automation with your tracking numbers Review Source FJ Frank J. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Cloaking phone numbers" August 11, 2016 5.0 I just started usong CallRail and don't know about any competing options. It works as advertised and meets my needs. Pros I like the month-to-month billing because I can drop the service if it ever stops earning money for my business. Cons Using tracking phone numbers can backfire if people remember the tracking number and not your primary business line. Review Source MM Michael M. Used the software for: ### "Better than the competition" December 5, 2016 5.0 Switched from Callfire to Callrail and absolutely loving the change. Interface is much nicer and you can call outbound from all your numbers. At the time of this review that is not possible with Callfire. Review Source KW Kyle W. Used the software for: ### "Great Product & Functionality " March 24, 2017 5.0 This is an overall great product. The basic functions work flawlessly. The somewhat confusing website layout is steadily improving with each update. Review Source DS Daniel S. Used the software for: ### "CallRail Is The Bomb Dot Com" March 23, 2017 5.0 I love CallRail. There is really no reason to chose any other provider. Customer service is awesome, product is great. Review Source DS Dipti S. Used the software for: ### "Great tool to measure ROI of various marketing activities" December 10, 2016 5.0 Easy to set-up and get going. We r using it to measure our leads generated from various marketing activities. Review Source RR Robert R. Media Manager Higher Education Used the software for: Less than 6 months ### "Our marketing team used this when calling to promote an event we were having." June 15, 2017 4.0 The main benefit was to streamline potential leads in order to maximize our calling. Pros Really liked the automated lead scoring tool. Our callers used the Lead Status function to make follow up calls and it helped close the participants into registering for our event. It was easier to focus on good leads because of this than wasting time on those who scored low and were probably not interested in our event. Cons The call flow builder took some of the staff a little while to learn and get used to. But once they did it was easy for them to use. Review Source TC Trevor C. Marketing Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "CallRail - Call Tracking Software Review" September 1, 2016 5.0 CallRail allows us to track our campaigns accurately, giving us better Marketing insights into what's working well. Highly recommended! Pros \- Analytics - Dashboard - Custom phone numbers Cons Nothing Review Source MK Mariah K. CAM Used the software for: Less than 6 months ### "Great for tracking calls" August 9, 2017 5.0 Pros CallRail is a great tool for tracking your analytics of phone calls that are coming and going. You are able to see the results, helping you find the best call times and more. Cons The staff had a hard time learning the program with the understanding of results, but with more training we will use it no problem Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.