Who Uses This Software?

Any office managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators-- Weave is the organizational tool all office managers need.


Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Weave
  • www.getweave.com

About Weave

Weave's software streamlines office work into one hub. It allows companies to intuitively manage everything from client info to online business reviews. Form lasting relationships with clients through features like two-way texting and easily re-booking. The solutions we have created are so comprehensive for offices that we often hear our practices saying they don't know how they functioned without it. Our goal is to make managing your office simple, so that you can focus on what matters most.


Weave Features

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

Weave Reviews Recently Reviewed!


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Doesn't work with topsOrtho

Nov 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The concept of what Weave does is amazing! We never really got the computer screen popups to work because it doesn't work with tops, but the phones worked well.

Cons: It does not integrate with topsOrtho and likely will not in the near future. As I have been told this is because of lack of cooperation from the topsOrtho company. Regardless, it kills the idea of being able to use it if you have Tops as your PMS.

Overall: Acceptable phone service. I would tell a friend to consider it if it integrates with his PMS.

Weave solves a number of problems that we previously used four different softwares to do

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Weave is very easy to integrate since their system does so much. Their support is also exceptional when you need additional training.

Cons: Lots to learn because it does so much. While many aspects of the product are easy to implement, there are a number of things you can do to fine tune things. This is slightly time consuming, but doesn't need to be done.

Overall: Solves a lot of problems that we used several other softwares to do.

Vendor Response

by Weave on October 10, 2018

We're so happy you are having a good experience with the software! You can always call our customer support team if you need a reminder of features to take advantage of or how to do it. You're right, there's a lot, and it's awesome to know you were able to eliminate four other softwares and consolidate with Weave. Thanks for your review!

why we are leaving Weave....

Nov 29, 2018
1/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: What was promised it could do/would do. Great idea but with the inability to meet the promised response within 24 hrs., onboarding wouldn't listen/respond to messages regarding implementation

Cons: the reality of what the software couldn't do/wouldn't do - contrary to promises made during sales.

Overall: Absolutely no problems solved, instead more were generated. Customer service is a -10, but that option isn't available. The lack of being able to critically think on solving customer issues is non-existant - unless it's a canned answer on the card in front of the CSR, you're just out of luck, not that anyone further up the ranks will even listen as they are always on the defensive. The company has a great premise, but implementation of that premise is on another planet.

Best Integration with Dental Software

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! We have used it at our practice for about 3 months now and love it. Customer service is great and the value for what they provide is outstanding. They do automatic recall and you can customize patient reminders. It integrates with the practice software that we use beautifully.

Cons: They recently changed the design but that's no reason to complain.

Vendor Response

by Weave on October 10, 2018

We're so happy you are having a good experience using the Weave software-- thank you for your review!

Our Customers Love It

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We leave in a technology based world now so patients don't want card reminders for their next appointments. They want emails or text messages. That is exactly what Weave did for us. We're able to send reminds, happy birthday messages, google review links all through Weave.

Cons: I don't know that I have one. Weave was a great investment.

Vendor Response

by Weave on October 10, 2018

Thanks for your gracious review! We are so happy you're having a great experience with the Weave software.

Lots of promises

Mar 20, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Comments: When the system works it is great. When their data centers go down you are dead in the water missing calls all over. They are down at least once ever another week, sometimes for hours. They tell you their system update their database to yours every 8 min. It is more like the end of a day at 5:00 PM Mountain time. WE are in the midwest and get 40 to 60 calls a day. We need hourly updated data. Oh yes they forget to tell you they will access all your data off just off one computer so make sure it isn't turned off ever 24 -7 or go down. Otherwise, your data will not update. They make a lot of promises they can not keep. It does do a lot of things good but far from "as sold".

Weave is easy to use

Oct 03, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Weave is very simple and easy to use. The setup was simple and it does a lot for what you pay.

Cons: HIPPA compliance is a bit tricky when it comes to weave. The support staff will assure you that you can send PHI through text but it isn't encrypted.

Vendor Response

by Weave on October 10, 2018

Thank you for your review! We are hyper aware of all HIPAA related compliances so be sure to reach out if you're ever worried about a situation.