Who Uses This Software?

Any office managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators-- Weave is the organizational tool all office managers need.


Average Ratings

15 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Weave
  • www.getweave.com

About Weave

Weave's software streamlines office work into one hub. It allows companies to intuitively manage everything from client info to online business reviews. Form lasting relationships with clients through features like two-way texting and easily re-booking. The solutions we have created are so comprehensive for offices that we often hear our practices saying they don't know how they functioned without it. Our goal is to make managing your office simple, so that you can focus on what matters most.


Weave Features

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

Weave Reviews Recently Reviewed!


WORST COMPANY MODEL IN HISTORY

Mar 05, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The sales pitch which does not equate to the product. The only feature that consistently works well is confirming appointments in the patient pop up display.

Cons: -Balances are not Patient Only so the balance info does not preclude you from needing to still check the Dentrix ledger.

-The Online version has only one calendar display option "list" so you do not know the provider for each appointment not helpful when trying to reschedule etc.

-The app does not answer calls properly

-The app has no online training.

Overall: Here is where Weave loses you, The only department that answers your call is sales and they can only sell Weave to you. They told us in Jan they would set us up, they charged us...but no set up, no phones, no service, and wait for it NO ONE REPLYING TO EMAILS OR VOICEMAILS!!!! Finally we go through sales and get a person who "apologizes" "alerts you they are aware the lack of staffing in customer service etc etc ...They said we will credit your account for January, get you your phones etc ..ok. I am nothing if not patient. Feb comes we are ...wait for it billed again and the phones install mid Feb. , wait what I paid for two months now ...NO ONE REPLIES TO OUR TRAINING REQUESTS... We watch the few videos provided online to get the basics... but nothing on setting up our account proper to fully use the Weave. Stressful! I call again I am requesting 2 phones and no more auto bill ... I want my two months charges back because its FEB 27 and we aren't running the program yet!!! NO ONE REPLIES...Call Sales again all lovely frustrated people. Mucho apologies and I'm ready to just quit the whole program which might be good if we knew how to use it??? Have you ever had software implemented by you, no support, no training ... well that is the business model, and they just keep auto billing you and ignoring you., Im calling my friends at Polycom today to discuss this joint venture decision because its a poor one. Still waiting for my call back for my "escalation" ticket !

One of the best things we have done for our practice!

Feb 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

Cons: The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

Overall: Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

Capterra loader

Doesn't work with topsOrtho

Nov 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The concept of what Weave does is amazing! We never really got the computer screen popups to work because it doesn't work with tops, but the phones worked well.

Cons: It does not integrate with topsOrtho and likely will not in the near future. As I have been told this is because of lack of cooperation from the topsOrtho company. Regardless, it kills the idea of being able to use it if you have Tops as your PMS.

Overall: Acceptable phone service. I would tell a friend to consider it if it integrates with his PMS.

Helpful Office Communication

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved that while logged in you are able to communicate with everyone in your workplace even if other members are teleworking. You are able to message back and forth like you would with a text or instant message either individually or as a group message, while also seeing whom is active or online at the same time. Weave also allows coworkers to see who is calling on screen not just on the phone. Using weave you are able to message clients or contacts to their phone for appointment reminders or confirmations and it simply sends them a text.

Cons: I disliked that while using the software you have to exit out of one screen to access others but that is manageable.

Overall: Using weave is great to increase inter office communication without having to leave a room. It is immediate like a text message but discrete. Helps with any miscommunication issues between departments when clients or patients are present with conflicts or processing.

Excellent outreach program

Jan 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to send texts directly to patient and customer cell phones for appointment confirmations and customer alerts. Ability to have the program on your phone and being able to see work related documents/situations remotely.

Cons: Expensive to have on multiple computers. When the program the crashes, the phones crash too but this has only happened twice in the past year.

Overall: The main benefit here is automated patient/customer alerts and notifications.

LOVE!

Apr 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great practice integration, easy to use app!

Cons: If the internet goes down, you are out of luck.

Overall: Love this product!

Not very user friendly

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Has app support and individual logins. Can integrate with other programs

Cons: You either get no notifications or notifications for the whole office

Capterra loader

Weave has been an awesome addition to our practice

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization is simple! We love the two way texting and the communication that it opens up with patients! Reviews are an awesome feature that we were already paying someone else for. Phone features are unparalleled.

Cons: Nothing we have found yet. We keep waiting to see if there is something we don't like, but three months in and nothing yet.

Overall: Weave has streamlined a lot of our communication in our office. It has features that do what we previously paid three other companies for. The best part is that they do it more successfully

why we are leaving Weave....

Nov 29, 2018
1/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: What was promised it could do/would do. Great idea but with the inability to meet the promised response within 24 hrs., onboarding wouldn't listen/respond to messages regarding implementation

Cons: the reality of what the software couldn't do/wouldn't do - contrary to promises made during sales.

Overall: Absolutely no problems solved, instead more were generated. Customer service is a -10, but that option isn't available. The lack of being able to critically think on solving customer issues is non-existant - unless it's a canned answer on the card in front of the CSR, you're just out of luck, not that anyone further up the ranks will even listen as they are always on the defensive. The company has a great premise, but implementation of that premise is on another planet.

Best Integration with Dental Software

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! We have used it at our practice for about 3 months now and love it. Customer service is great and the value for what they provide is outstanding. They do automatic recall and you can customize patient reminders. It integrates with the practice software that we use beautifully.

Cons: They recently changed the design but that's no reason to complain.

Vendor Response

by Weave on October 10, 2018

We're so happy you are having a good experience using the Weave software-- thank you for your review!

Our Customers Love It

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We leave in a technology based world now so patients don't want card reminders for their next appointments. They want emails or text messages. That is exactly what Weave did for us. We're able to send reminds, happy birthday messages, google review links all through Weave.

Cons: I don't know that I have one. Weave was a great investment.

Vendor Response

by Weave on October 10, 2018

Thanks for your gracious review! We are so happy you're having a great experience with the Weave software.

Nice idea, but limited functions.

Jan 15, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: Nice idea for what the features are,but they never worked wit( our software, and there was no future plan to work with our practice management software. They had nice phones.

Cons: Phone quality was horrible. They would do updates during the workday, or right Begay vacation with no warning to us. Their servers would crash and we would be without phone service for hours at a time.

Overall: What was promised to us, never transpired. Phone service was quite poor. I would avoid this company.

Lots of promises

Mar 20, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Comments: When the system works it is great. When their data centers go down you are dead in the water missing calls all over. They are down at least once ever another week, sometimes for hours. They tell you their system update their database to yours every 8 min. It is more like the end of a day at 5:00 PM Mountain time. WE are in the midwest and get 40 to 60 calls a day. We need hourly updated data. Oh yes they forget to tell you they will access all your data off just off one computer so make sure it isn't turned off ever 24 -7 or go down. Otherwise, your data will not update. They make a lot of promises they can not keep. It does do a lot of things good but far from "as sold".

Easy customer contact

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that when our lines are busy the customer receives an automatic text message

Cons: It would be helpful to have more tutorials on how to set up patient profiles.

Overall: It is great to have a patient profile pop up when a customer calls in because it tells us exactly what information we need to share with them.

Weave is easy to use

Oct 03, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Weave is very simple and easy to use. The setup was simple and it does a lot for what you pay.

Cons: HIPPA compliance is a bit tricky when it comes to weave. The support staff will assure you that you can send PHI through text but it isn't encrypted.

Vendor Response

by Weave on October 10, 2018

Thank you for your review! We are hyper aware of all HIPAA related compliances so be sure to reach out if you're ever worried about a situation.