--- title: "Weave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Weave Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more." source_url: "https://www.capterra.com/p/141842/Weave/" page_type: "product" language: "en" --- # Weave Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Weave ## What is Weave? Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. ## What is Weave used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Recognitions Shortlist Best ease of use Overall rating Based on 672 user reviews Reviews sentiment Positive 85% Neutral 7% Negative 8% Pros & cons Enhanced patient interaction tools Intuitive and accessible interface Unreliable phone system functionality Slow and inconsistent support response Starting price $199 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Dental / 2026 - Reputation Management / 2026 - Scheduling / 2026 - VoIP / 2026 - Appointment Reminder / 2025 - Call Recording / 2025 - Field Service Management / 2025 - Patient Engagement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Calendar / 2025 - IVR / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Weave alternatives Highest Rated [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (3,647)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (286)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) ## FAQs about Weave Overview ### What problems does Weave solve? Weave solves missed appointments, phone tag, scattered patient communications, and front-desk overload by combining calls, two-way texting, reminders, digital forms, payment links, and caller pop-ups in one system. Dental, medical, optometry, veterinary, and therapy practices benefit most, especially receptionists, office managers, providers, and remote staff handling scheduling and after-hours outreach. Answer based on 485 reviews Overview ### Which roles and teams benefit most from Weave? Weave is most used by office managers, practice administrators, and front-desk teams in dental, optical, and healthcare practices. Owners, dentists, and optometrists rely on it for patient communication, scheduling, and payment workflows, while coordinators and assistants use it to streamline reminders, intake, and day-to-day patient service. Answer based on 671 reviews Overview ### What company size and industries is Weave built for? Weave is built mainly for small businesses, which make up 98% of reviewers, especially medical practices at 34%. It serves office managers handling clients and phone calls in healthcare-heavy fields, with health, wellness and fitness representing 25% and hospital and health care accounting for 22%, plus dentists, optometrists, spas, chiropractors, and car washes. Answer based on 672 reviews Features and Usability ### What are the key features of Weave? Weave includes core communication tools like two-way texting, VoIP phone calls, call recording, caller ID, and team chat. Reviewers also highlight appointment reminders, confirmation texts, mobile app access to schedules and calls, digital forms, and payment links. Differentiators include practice management integrations and missed-call auto-reply texts. Answer based on 325 reviews Pricing ### How much does it cost and what fees or limitations are included? Weave starts at $199 per month per location, with features like appointment reminders, two-way texting, online scheduling, and up to 15 VOIP phones. Reviewers describe the base package as a fair value for some practices, but many cite price increases, extra charges for add-ons or additional phones, and paying for unused features. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Weave integrate with? Weave integrates with more than 40 third-party tools, with reviewer-confirmed connections to Dentrix, Eaglesoft, Mindbody, Covetrus Avimark, and RevolutionEHR. Official catalog integrations also include Carestream Dental, Dentrix Ascend, and Eyefinity OfficeMate, covering dental, veterinary, medical, and wellness practice management platforms. Answer based on 94 reviews Getting Started and Support ### How easy is it to onboard and train a team on Weave? Weave is generally quick for frontline staff to learn, with reviewers saying new employees can be trained in minutes and start using it right away. Training is available through in-person sessions, live online sessions, webinars, documentation, and videos. Admins and practices with complex integrations or setup needs may need more time and support. Answer based on 65 reviews Getting Started and Support ### What customer support options does Weave offer, and how do users rate the experience? Weave offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as helpful once reached, but experiences are mixed: common complaints include long hold times, slow follow-up, onboarding delays, and unresolved technical issues, while others report effective setup assistance and problems fixed directly. Answer based on 433 reviews Features ### What features does Weave offer for patient communication? Weave offers an all-in-one set of patient communication tools, including two-way texting, phone, reminders, forms, payments, and scheduling. Many dental, medical, and optometry practices like having these tasks in one place, though some teams report limited customization, uneven mobile app feature access, and integration issues with certain practice management systems. Answer based on 176 reviews ## Who uses Weave? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Enhanced patient interaction tools 84% positive reviews out of 243 Most users comment client support features enable quick patient communication, appointment reminders, and efficient workflow. Sanaa K. Chief Clinic Manager, 11 - 50 employees. "The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency." Unreliable phone system functionality 45% negative reviews out of 193 Some reviewers describe dropped calls, call quality issues, and complicated phone features hinder reliable communication. Tammy D. Office Manger, 11 - 50 employees. "Occasionally, we will have dropped calls due to internet lags." Intuitive and accessible interface 86% positive reviews out of 115 Most reviewers describe ease of use, with simple navigation and convenient access across desktop and mobile devices. Jessica G. Office Manager, 11 - 50 employees. "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place." Slow and inconsistent support response 60% negative reviews out of 168 Some users report long wait times, unhelpful representatives, and unresolved issues make customer support frustrating. Sarah C. APRN, 2 - 10 employees. "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them." Comprehensive communication platform 90% positive reviews out of 31 Most users report communication is streamlined, improving teamwork, efficiency, and internal and external messaging. Jessica S. Admin, 11 - 50 employees. "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows." Frequent technical glitches 85% negative reviews out of 103 Most users report recurring bugs, system crashes, and unreliable updates disrupt daily operations and require frequent troubleshooting. Henry B. Practice manager co-owner, 2 - 10 employees. "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again." ## Features AI summary Based on 3,002 Appointment Reminder reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**60%**) - **Appointment Scheduling** (**63%**) Weave includes all three features that reviewers identify as most important: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep clients informed with timely messages, and manage bookings more efficiently, allowing teams to improve scheduling accuracy and maintain a more consistent appointment flow. Confirmations/Reminders 4.4 (220) 67.73% of 220 reviewers that rated this feature as important or highly important With this capability, you save significant staff time by automating appointment confirmations and reminders, reducing no-shows. Reviewers appreciate customizable messages, text confirmations, and integration with systems like NexTech and Eaglesoft, though some mention issues with message timing and limited phone call options. Appointment Scheduling 4.2 (72) 52.78% of 72 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Online Booking 4.3 (46) 63.04% of 46 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Sync 4.7 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules HIPAA Compliant 4.8 (123) 70.73% of 123 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Mobile Access 4.4 (195) 54.87% of 195 reviewers that rated this feature as important or highly important Mobile access helps you stay connected with patients and manage schedules from anywhere, even during emergencies or when working remotely. Users think it’s convenient for after-hours communication, though some mention occasional app reliability issues and challenges with call functionality. Weave 126 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: You receive timely alerts for calls, texts, and tasks, helping you stay on top of patient communication. Reviewers appreciate prompt pop-up notifications on desktop and mobile, but some find them intrusive or wish for more control over notification placement and frequency. - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reminders: Reminders sent via phone voice recordings - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: This aspect gives you an easy way to communicate with patients and coworkers through text and chat, supporting quick responses and better engagement. Some users say messaging is convenient and integrates with Avimark, though a few report occasional bugs and message order issues. - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Confirmations/Reminders: With this capability, you save significant staff time by automating appointment confirmations and reminders, reducing no-shows. Reviewers appreciate customizable messages, text confirmations, and integration with systems like NexTech and Eaglesoft, though some mention issues with message timing and limited phone call options. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Storage: Store and access documents, forms, and photos in one centralized place - For Physical Therapy: Designed specifically for physical therapy practices - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Mobile access helps you stay connected with patients and manage schedules from anywhere, even during emergencies or when working remotely. Users think it’s convenient for after-hours communication, though some mention occasional app reliability issues and challenges with call functionality. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Scheduling: Track and organize online shifts - Online Voice Transmission: Transmit voice and other information digitally - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Real-time notifications let you respond quickly to patient inquiries and appointment changes. Reviewers indicate they value instant alerts for texts and calls, but some report occasional delays or glitches, especially on the mobile app, affecting timely responses. - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Subscriber Management: Add or remove subscribers from mailing lists - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (672) 4.3 Based on 672 reviews ## Pricing Value for money 4.1 (607) [View pricing plan details](https://www.capterra.com/p/141842/Weave/pricing/) Weave Pricing $199.00 Other,Per Month It includes: - Up To 15 VOIP Phones (T-85) - Appointment Reminders - Schedule Confirmations - Two-Way Text Messaging - Bulk Texting (monthly allotment varies by plan) - Missed Call Texting - Online Scheduling - Digital Forms - Collections List - Overdue Patients List - Phone Tree - Call Queue - Team Chat Value for money 4.1 (607) 4.1 Based on 607 reviews ## Integrations [ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Booker](https://www.capterra.com/p/90708/Booker/)[ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (634) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (634) 3.9 Based on 634 reviews ## User reviews Overall rating 4.3 Based on 672 reviews Filter by rating 5(417) 4(153) 3(47) 2(20) 1(35) Mentioned topic Sorted by most recent KT Karen T. Vet Tech Veterinary ### "Weave is Awesome! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2026 Weave is great, you literally have it all in one place. You can do phone calls, texts, emails, and reminders. Pros The communication. Two way texting is fantastic for appointment scheduling and client communication. The automatic appt reminders are great too. Cons I Never ran into any problems using Weave. Looking forward to another great year using it in my workplace. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Louise C. Patient Care Coordinator Cosmetics ### "Weave for Communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2026 Overall, my experience with Weave was positive. It helped streamline patient communication, security concerns when patients need to share any concerns or images. It's also, made it easier to manage calls, texts, and appointment reminders in one place. While there were occasional technical issues, the platform generally improved efficiency and supported daily workflow needs. Pros I liked how Weave centralized communication tools in one platform, making it easy to manage calls, texts, and patient interactions efficiently. The feature I appreciated most was the ability to communicate with patients through text messaging, which helped improve responsiveness and patient engagement. I feel the value for this company, is great as Weave offers so many options with their service. The security level has been a big factor for us when patients need to share important information and/or concerns. Cons While Weave was generally easy to use, occasional delays with messages or syncing issues could be frustrating and sometimes impacted workflow efficiency. Some features required multiple steps to complete simple tasks, and certain settings could be more intuitive and easier to customize. We don't use the appointment scheduling and/or the payment processing feature as use an EMR system. Switched from [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) We switched due to the functionality of the service, it was not what we were needing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Maria L. Remote Front Desk Hospital & Health Care ### "Weave keeps our team connected from anywhere" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 My overall experience with Weave has been very positive. As a remote worker, it has become an essential part of my daily routine — handling calls through the softphone, managing text messages, faxes, and internal team communication all in one place. I'm also involved in creating forms, and Weave makes it really easy to collect patient information efficiently. The templates are great and save a lot of time. It's a secure, reliable, and versatile platform that I would highly recommend to any healthcare practice looking to streamline their communications Pros As a remote worker, Weave has been an essential tool in my daily workflow. The softphone feature allows me to make and receive calls seamlessly from anywhere, which is a game changer when working remotely. Beyond calls, we use it constantly for text messages and faxes, keeping all communication in one place and easy to triage. What I love most is that it's not just for patient communication — our team uses it internally too, tagging each other and staying connected even when we're not in the same office. It's secure, reliable, and genuinely makes remote collaboration feel effortless. Cons No major complaints — Weave has been a reliable tool that consistently meets our needs on a daily basis Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Ryan E B. Co.Founder Mental Health Care ### "Broken Product, Blames Customer, $3,500 Trap" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 5, 2026 I run a mental health practice. Signed 1-year contract 2 months ago. Softphone fails every single day — sometimes 5+ restarts needed. I miss client calls and court calls. Weave says "your internet" every time with no diagnostics. I have video proof of softphone failing while Slack works. Tried to cancel after 25 days of failures. Their lawyer denied it same day — before contractual cure period — and demands $3,500 ETF. Filed MA Attorney General and FTC complaints. Avoid at all costs. Pros Nothing. The product has never worked properly. Nothing positive to report. The softphone has never worked properly since day one. Cons Daily softphone failures. Loses registration constantly. Dialpad freezes and does nothing when clicked. Support blames my internet with zero proof, but Slack and Gmail work fine on same connection. Promised training never happened. They denied my cancellation before the 30-day cure period and now demand $3,500 ETF for broken service. Alternatives considered [Square Text Message Marketing](https://www.capterra.com/p/10021617/Square-Text-Message-Marketing/) Reasons for choosing Weave Promises made for me about the services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Navpreet K. dental Medical Practice ### "powerful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2026 The positive atmosphere and encouragement from participants and organizers made the experience enjoyable and meaningful. Overall, WEAVE was a rewarding experience that helped me grow, learn, and feel more connected with others. Pros What I liked most about WEAVE was the supportive and welcoming environment it created for everyone involved. The program encouraged teamwork, open communication, and learning from different perspectives. I appreciated how organized and engaging the sessions were, making it easy to stay involved and motivated throughout. Cons One thing I liked least about WEAVE was that some sessions felt a bit too long, which sometimes made it difficult to stay fully focused throughout Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Alex A. Peer support specialist and drug counselor Mental Health Care ### "Weave review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 4, 2026 Pros Really enjoyed the communication customer support security appointment scheduling and payment processing super worth the value for the money Cons Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at first, but not too bad once I figured it out Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IW Isla W. Product Manager Computer Software ### "Better Client Comms and Scheduling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 4, 2026 Pros The integrated communication features are a real win. Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders. It's pretty convenient. Cons While the scheduling part works well enough, the mobile app's interface feels a bit clunky sometimes. Navigating between patient records and appointment bookings isn't always intuitive, and I occasionally find myself tapping around more than I'd like to get where I need to go. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Ann D. Project Manager Outsourcing/Offshoring ### "Reliable and Easy to use Appointment Scheduling Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 9, 2026 Pros Weave is a reliable and easy to use appointment scheduling solution. It supports payment processing, appointment management and calender. The customer support are always ready to support when in need. Cons With the integration with other third party application, the tool has been remarkable and fit for appointment management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexander G. Manager Veterinary ### "Weave through the lines" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 February 4, 2026 Pros The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen. Cons Nothing really made me dislike Weave. It didn’t really fit price wise for the clinic though and that’s honest. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brazola M. Medical Assistant Cosmetics ### "Very satisfied and good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2026 Pros I love how the whole team can stay connected and assure messages are delivered. I love using it on my mobile device as well. Cons I don’t really have any cons. It did take me a minute to figure out how to navigate. I do wish I could reply to someone by just tapping their message instead of @ing them. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) I’m not sure, upper management made the decision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/141842/Weave/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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