--- title: "Weave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Weave Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more." source_url: "https://www.capterra.com/p/141842/Weave/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Weave Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Weave ## What is Weave? Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. ## What is Weave used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Recognitions Shortlist Best ease of use Overall rating Based on 712 user reviews Reviews sentiment Positive 85% Neutral 7% Negative 8% Pros & cons Comprehensive patient communication tools Intuitive and accessible interface Unreliable phone system functionality Slow and inconsistent customer service Starting price $199 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Dental / 2026 - Reputation Management / 2026 - Scheduling / 2026 - VoIP / 2026 - Appointment Reminder / 2025 - Call Recording / 2025 - Field Service Management / 2025 - Patient Engagement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Calendar / 2025 - IVR / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Weave alternatives Highest Rated [4.8 (1,173)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (3,688)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (680)](https://www.capterra.com/p/178722/ClinicSense/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (297)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) ## FAQs about Weave Overview ### What problems does Weave solve? Weave solves fragmented patient communication and time-consuming front-desk follow-up by combining business calls, two-way texting, faxes, digital forms, appointment confirmations, reminders, and payment links. Automated messages reduce no-shows, while caller information, communication histories, and team chat help dental, medical, veterinary, and optometry staff coordinate responses from the office or remotely. Answer based on 492 reviews Overview ### Which roles and teams benefit most from Weave? Weave is most used by dental and eye-care practice teams, including office and practice managers, dentists, optometrists, and opticians. Front-desk staff, receptionists, and patient care coordinators use it to manage patient communication, scheduling, reminders, and calls, while owners and operations leaders monitor practice activity and support daily administrative workflows. Answer based on 704 reviews Overview ### What company size and industries is Weave built for? Weave is built for small businesses, which account for 98% of reviewers, especially medical practices at 34%. It supports office managers handling clients and phone calls in health, wellness and fitness (26%), hospital and health care (22%), and service businesses such as dentists, optometrists, spas, chiropractors, and car washes. Answer based on 705 reviews Features and Usability ### What are the key features of Weave? Weave includes appointment confirmations and reminders, appointment management, and scheduling tools for coordinating patient visits. Communication features include SMS messaging, chat/messaging, real-time notifications, and mobile access for responding to patients and staff away from the office. It also supports online booking and review requests, and is HIPAA Compliant. Answer based on 183 reviews Pricing ### How much does it cost and what fees or limitations are included? Weave offers packages starting at $199 per month per location, including appointment reminders, texting, scheduling, and up to 15 VoIP phones. No free version or trial is listed. Reviewers report that add-ons and extra phones can increase costs, with one citing $20 monthly per additional phone; others consider the service valuable despite the price. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Weave integrate with? Weave integrates with more than 20 third-party practice-management platforms, including Dentrix, Eaglesoft, Mindbody, Open Dental, Carestream Dental, Denticon, DrChrono, and DaySmart Vet. These connections support patient information lookup, scheduling, appointment confirmations, reminders, digital forms, and communications across dental, medical, wellness, and veterinary practices. Answer based on 78 reviews Getting Started and Support ### How easy is it to onboard and train a team on Weave? Weave is generally easy for front-office staff and other nontechnical users to learn, with reviewers reporting that new employees can often begin using core tools after minimal training. Training options include in-person sessions, live online training, webinars, documentation, and videos. Some administrators report needing more guidance during setup, integrations, and launch. Answer based on 65 reviews Getting Started and Support ### What customer support options does Weave offer, and how do users rate the experience? Weave offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support staff as helpful, patient, and effective at resolving issues, with chat viewed as reliable by some. However, other users report inconsistent response times, lengthy waits, weak follow-up, and difficult onboarding or technical issue resolution. Answer based on 433 reviews Features ### What features does Weave offer for patient communication? Weave combines patient communication, reminders, payments, forms, and scheduling in one platform for many practices. Dental and healthcare teams value two-way texting, confirmations, and text-to-pay tools, but some users report limited message customization, uneven practice-management integrations, extra manual payment posting, and occasional glitches or features that need refinement. Answer based on 176 reviews ## Who uses Weave? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive patient communication tools 84% positive reviews out of 245 Most reviewers describe client support as enabling efficient, multi-channel patient communication, improving responsiveness and workflow. Brant K. Owner, 2 - 10 employees. "The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!" Unreliable phone system functionality 45% negative reviews out of 195 Some reviewers describe phone support as inconsistent, with dropped calls, poor call quality, and problematic call routing. Tammy D. Office Manger, 11 - 50 employees. "Occasionally, we will have dropped calls due to internet lags." Intuitive and accessible interface 85% positive reviews out of 116 Most reviewers find ease of use valuable, highlighting simple navigation and convenient access on multiple devices. Jessica G. Office Manager, 11 - 50 employees. "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place." Slow and inconsistent customer service 60% negative reviews out of 171 Some reviewers indicate customer support is difficult to reach, with long wait times and unresolved issues. Sarah C. APRN, 2 - 10 employees. "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them." Integrated practice communication platform 91% positive reviews out of 32 Reviewers appreciate communication features that streamline internal and external messaging, saving time and boosting efficiency. Jessica S. Admin, 11 - 50 employees. "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows." Frequent technical glitches disrupt workflow 86% negative reviews out of 105 Most reviewers report bugs and issues, including outages, syncing problems, and unreliable updates that hinder daily operations. Henry B. Practice manager co-owner, 2 - 10 employees. "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again." ## Features AI summary Based on 3,037 Appointment Reminder reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**59%**) - **Appointment Scheduling** (**63%**) Weave supports all three features reviewers value most: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep schedules up to date, and make it easier for staff and customers to manage appointments, allowing teams to save time and improve day-to-day scheduling accuracy. Confirmations/Reminders 4.4 (231) 68.83% of 231 reviewers that rated this feature as important or highly important With this capability, you save significant staff time by automating appointment confirmations and reminders, reducing no-shows and improving communication. Some reviewers find customization options limited and mention occasional issues with timing, integration, or reminders not sending as expected. Appointment Scheduling 4.2 (75) 54.67% of 75 reviewers that rated this feature as important or highly important Schedule appointments via a calendar HIPAA Compliant 4.8 (132) 72.73% of 132 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Online Booking 4.3 (46) 63.04% of 46 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Sync 4.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Mobile Access 4.4 (204) 56.37% of 204 reviewers that rated this feature as important or highly important Mobile access lets you manage schedules, communicate with patients, and handle emergencies from anywhere. Users think it’s convenient for remote work and after-hours needs, though some report reliability issues and occasional trouble with call or message functionality. Weave 126 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: You receive timely alerts for calls, texts, and tasks, helping you stay organized and responsive. Reviewers appreciate prompt notifications on both desktop and mobile, but some mention pop-up placement issues and occasional missed or excessive alerts. - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reminders: Reminders sent via phone voice recordings - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: This aspect helps you interact quickly with patients and coworkers via text or chat, making communication more flexible. Some users say it’s easy and convenient, but others report occasional bugs, message order issues, and reliability concerns. - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Confirmations/Reminders: With this capability, you save significant staff time by automating appointment confirmations and reminders, reducing no-shows and improving communication. Some reviewers find customization options limited and mention occasional issues with timing, integration, or reminders not sending as expected. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Storage: Store and access documents, forms, and photos in one centralized place - For Physical Therapy: Designed specifically for physical therapy practices - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Mobile access lets you manage schedules, communicate with patients, and handle emergencies from anywhere. Users think it’s convenient for remote work and after-hours needs, though some report reliability issues and occasional trouble with call or message functionality. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Scheduling: Track and organize online shifts - Online Voice Transmission: Transmit voice and other information digitally - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Real-time notifications keep you instantly updated on texts, calls, and urgent messages, supporting fast responses. Some reviewers feel it’s invaluable for immediate communication, though a few mention occasional delays or rare issues with appointment updates. - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Subscriber Management: Add or remove subscribers from mailing lists - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (708) 4.3 Based on 708 reviews ## Pricing Value for money 4.1 (640) [View pricing plan details](https://www.capterra.com/p/141842/Weave/pricing/) Weave Pricing $199.00 Other,Per Month It includes: - Up To 15 VOIP Phones (T-85) - Appointment Reminders - Schedule Confirmations - Two-Way Text Messaging - Bulk Texting (monthly allotment varies by plan) - Missed Call Texting - Online Scheduling - Digital Forms - Collections List - Overdue Patients List - Phone Tree - Call Queue - Team Chat Value for money 4.1 (640) 4.1 Based on 640 reviews ## Integrations [ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Booker](https://www.capterra.com/p/90708/Booker/)[ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (668) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (668) 4.0 Based on 668 reviews ## User reviews Overall rating 4.4 Based on 712 reviews Filter by rating Counts reflect reviews available in this feed. 5(453) 4(156) 3(48) 2(20) 1(35) Mentioned topic Recent reviews first, then most helpful FL Felicia L. office manager Used the software for: Less than 1 year ### "Love the “Ask Questions” Option—Quick Help Without Calling" 5.0 November 5, 2026 It's great because our clients can call or text and it also records and gives a transcript and also a detailed conversation as well Pros The "ask questions" setting where I don't have to call in and speak to someone if I don't have to Cons Setting up the phone tree is confusing in weave Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Duval K. ### "Centralized, Efficient Communications—But Pricey" 4.0 November 4, 2026 I use Weave to keep client texts and other messages, along with phone service, in one central location. It improves our operational efficiency and makes everything much more efficient. Pros I love how Weave integrates our faxes and phone service with the software. It keeps faxes, client text messages, and other messages in one central location, which makes everything more efficient and is very helpful. I can use it on my mobile device and Mac, and the setup was fairly simple for the most part. Cons I think the pricing could be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Graycynne T. Office Manager Used the software for: Less than 1 year ### "Weave has simplified our office work load" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2026 Weave has streamlined so many aspects of our office and made our day-to-day operations much more efficient. It has made everyone’s job easier, improved communication, and helped our team stay organized. Honestly, I’m not sure how we managed without it! We are so glad we made the switch and highly recommend Weave to other practices looking to simplify their workflows and improve efficiency. Pros the reminders and notifications sync with our EPM system in real time so it is always accurate and helps manage appointments better and efficiently, we have had no security risk and is HIPAA secure, customer support is quick and easy to get ahold of and solves any problems quickly, the online payments and option of partial payments has very much help our bills. Weave is all in one and worth the money. Cons the online thing weave does not offer is review management and that would be very helpful to have less than good reviews filtered out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kasey K. Director of Strategic Initiatives Used the software for: 1-3 years ### "Convenient All-in-One Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 Overall, Weave is a convenient platform for managing communications and improving efficiency. Having multiple tools in one system helps streamline everyday tasks and reduces the need to switch between different applications. While there is room for improvement with customization and occasional technical issues, the platform offers useful features that can make communication and scheduling easier. Pros I like how Weave brings several communication tools together in one platform. Being able to manage phone calls, text messages, appointment reminders, and customer communications in one place makes daily operations much more efficient. The interface is fairly user-friendly, and the automated messaging features are especially helpful for saving time and keeping communication consistent. Cons There can be occasional technical issues, and some features take a little time to learn. The reporting and customization options could also be more flexible. Depending on the size of your organization, the pricing may feel a little high compared to other communication platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Leon G. CEO Used the software for: 1-3 years ### "Weave kept my practice from losing calls and using paper calendar" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 Weave offers all of these services including: automated appointment reminders, two-way texting, VOIP phone service, reviews and payments all in one location that interfaces with our Practice Management Software. By having all of these services in one place, there is less time spent by staff tracking people, fewer no-shows because actual reminders are sent and patients don't have to wait on hold for us to respond. Essentially Weave provides a "front desk" for your office in a box. Pros The “call pop” function is great. When a patient’s number comes in — and before we even answer — we have access to their name, last visit date, etc. Using text messaging (two way) directly in the same window as the call pop eliminates the need to switch systems. Plus, since we now use payment link via text — this has significantly reduced the number of uncomfortable phone calls asking for payment. So much so that the payment piece is almost self-funding. Cons Occasionally the “missed call” response via text will be delayed or send multiple messages to a single patient, which is frustrating. I wanted to report on different providers and it wouldn’t allow me. On a personal note – I am sitting on the couch sipping a drink after a long day at work; please excuse any typos and/or sticky keys. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kelly F. Front Desk Used the software for: Less than 1 year ### "And the winner is Weave!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2026 Great experience, convenience with payments and payment processing, love the reminder notifications, especially fir my tasks, the system is really helpful in customer support when photos are needed of insurance cards quickly. Very private and confidential, it meets all of the privacy laws in place to protect patients and to protect our practice. Pros I love the way the Customer Support is always there to take care of all of my needs. Appointment management is easy to send video links promptly. Cons My tasks created (I do need them) are overwhelming sometimes. It's very innovative and sometimes a little too high tech for me. I'm old school. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stephanie P. Physical Therapist Used the software for: 1-3 years ### "All you need in one product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2026 The entire office has really enjoyed it. We love being able to make task lists for ourselves and each other. Pros Inter-office communication. Everything all in one place. Scheduled text messages! Text to pay link. Cons Makes you have to send a text message to a person before you can ever schedule one. Sometimes glitches. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front Office Used the software for: 3-5 years ### "Weave is a member of the team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 We have had nothing but positive experiences with Weave, and the program was a godsend during the snowstorm that shut down the city last year. We were able to contact and update patients of office operations. Its easy, convenient and a true asset to our practice. It's like a coworker that never rests. Pros Weave makes it easy to securely communicate with patients in and out of the office to remind them of appointments, or even to change them. When an issue arises, their customer service is very responsive and worth every cent for the peace of mind they provide. Our office highly recommends them. Cons If I could think of a negative thing or something they could change, I would list it in this space. But I can't. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CLAUDIA S. Clinic Manager Used the software for: Less than 1 year ### "Great protection for Business and consumer." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2026 9.5 out of 10 we can always improve. It is a great resource for business owners and helps to protect the business as well as the consumer. Pros As a business having recordings is the best! We enjoy being able to go and look for conversations and gather feedback and data. Cons Not much it a great platform. There is a few things I wish worked better such as tags they could be more noticeable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SmileArc B. Financial manager Used the software for: 3-5 years ### "Weave is super convenient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2026 We have been with weave for many years and a really satisfied with the service, besides that were are happy with it. Pros Weave is super convenient and easy to use. We have been using it for years and we have never had any issues Cons It would be nice if the payments were automatically post into our practice management software (Cloud9) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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