--- title: "Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Weave the right Veterinary solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141842/Weave/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Weave 4.2 (708) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Weave Ease of use 4.5 Customer Service 4.0 ## Pros and Cons in Reviews LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “The feature I appreciated most was the ability to communicate with patients through text messaging, which helped improve responsiveness and patient engagement.“ June 16, 2026 SC Sarah C APRNMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them.“ December 26, 2025 IW Isla W Product ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders.“ April 4, 2026 RB Ryan E B Co.FounderMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I have video proof of softphone failing while Slack works.“ June 5, 2026 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I liked how Weave centralized communication tools in one platform, making it easy to manage calls, texts, and patient interactions efficiently.“ June 16, 2026 CW Casey W Associate publisherMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Occasional technical issues can interrupt workflow.“ August 13, 2026 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “It helped streamline patient communication, security concerns when patients need to share any concerns or images.“ June 16, 2026 HB Henry B Practice manager co-ownerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again.“ April 25, 2025 ## Showing most helpful reviews Showing 1-25 of 708 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GT Graycynne T. Office Manager Used the software for: Less than 1 year ### "Weave has simplified our office work load" October 30, 2026 5.0 Weave has streamlined so many aspects of our office and made our day-to-day operations much more efficient. It has made everyone’s job easier, improved communication, and helped our team stay organized. Honestly, I’m not sure how we managed without it! We are so glad we made the switch and highly recommend Weave to other practices looking to simplify their workflows and improve efficiency. Pros the reminders and notifications sync with our EPM system in real time so it is always accurate and helps manage appointments better and efficiently, we have had no security risk and is HIPAA secure, customer support is quick and easy to get ahold of and solves any problems quickly, the online payments and option of partial payments has very much help our bills. Weave is all in one and worth the money. Cons the online thing weave does not offer is review management and that would be very helpful to have less than good reviews filtered out. Review Source Kasey K. Director of Strategic Initiatives Used the software for: 1-3 years ### "Convenient All-in-One Communication Platform" October 26, 2026 5.0 Overall, Weave is a convenient platform for managing communications and improving efficiency. Having multiple tools in one system helps streamline everyday tasks and reduces the need to switch between different applications. While there is room for improvement with customization and occasional technical issues, the platform offers useful features that can make communication and scheduling easier. Pros I like how Weave brings several communication tools together in one platform. Being able to manage phone calls, text messages, appointment reminders, and customer communications in one place makes daily operations much more efficient. The interface is fairly user-friendly, and the automated messaging features are especially helpful for saving time and keeping communication consistent. Cons There can be occasional technical issues, and some features take a little time to learn. The reporting and customization options could also be more flexible. Depending on the size of your organization, the pricing may feel a little high compared to other communication platforms. Review Source LG Leon G. CEO Used the software for: 1-3 years ### "Weave kept my practice from losing calls and using paper calendar" October 26, 2026 5.0 Weave offers all of these services including: automated appointment reminders, two-way texting, VOIP phone service, reviews and payments all in one location that interfaces with our Practice Management Software. By having all of these services in one place, there is less time spent by staff tracking people, fewer no-shows because actual reminders are sent and patients don't have to wait on hold for us to respond. Essentially Weave provides a "front desk" for your office in a box. Pros The “call pop” function is great. When a patient’s number comes in — and before we even answer — we have access to their name, last visit date, etc. Using text messaging (two way) directly in the same window as the call pop eliminates the need to switch systems. Plus, since we now use payment link via text — this has significantly reduced the number of uncomfortable phone calls asking for payment. So much so that the payment piece is almost self-funding. Cons Occasionally the “missed call” response via text will be delayed or send multiple messages to a single patient, which is frustrating. I wanted to report on different providers and it wouldn’t allow me. On a personal note – I am sitting on the couch sipping a drink after a long day at work; please excuse any typos and/or sticky keys. Review Source Kelly F. Front Desk Used the software for: Less than 1 year ### "And the winner is Weave!!!!" October 16, 2026 5.0 Great experience, convenience with payments and payment processing, love the reminder notifications, especially fir my tasks, the system is really helpful in customer support when photos are needed of insurance cards quickly. Very private and confidential, it meets all of the privacy laws in place to protect patients and to protect our practice. Pros I love the way the Customer Support is always there to take care of all of my needs. Appointment management is easy to send video links promptly. Cons My tasks created (I do need them) are overwhelming sometimes. It's very innovative and sometimes a little too high tech for me. I'm old school. Review Source Stephanie P. Physical Therapist Used the software for: 1-3 years ### "All you need in one product!" October 16, 2026 5.0 The entire office has really enjoyed it. We love being able to make task lists for ourselves and each other. Pros Inter-office communication. Everything all in one place. Scheduled text messages! Text to pay link. Cons Makes you have to send a text message to a person before you can ever schedule one. Sometimes glitches. Review Source R Reviewer Front Office Used the software for: 3-5 years ### "Weave is a member of the team" October 14, 2026 5.0 We have had nothing but positive experiences with Weave, and the program was a godsend during the snowstorm that shut down the city last year. We were able to contact and update patients of office operations. Its easy, convenient and a true asset to our practice. It's like a coworker that never rests. Pros Weave makes it easy to securely communicate with patients in and out of the office to remind them of appointments, or even to change them. When an issue arises, their customer service is very responsive and worth every cent for the peace of mind they provide. Our office highly recommends them. Cons If I could think of a negative thing or something they could change, I would list it in this space. But I can't. Review Source CLAUDIA S. Clinic Manager Used the software for: Less than 1 year ### "Great protection for Business and consumer." October 14, 2026 5.0 9.5 out of 10 we can always improve. It is a great resource for business owners and helps to protect the business as well as the consumer. Pros As a business having recordings is the best! We enjoy being able to go and look for conversations and gather feedback and data. Cons Not much it a great platform. There is a few things I wish worked better such as tags they could be more noticeable. Review Source SmileArc B. Financial manager Used the software for: 3-5 years ### "Weave is super convenient" October 13, 2026 5.0 We have been with weave for many years and a really satisfied with the service, besides that were are happy with it. Pros Weave is super convenient and easy to use. We have been using it for years and we have never had any issues Cons It would be nice if the payments were automatically post into our practice management software (Cloud9) Review Source Meriah T. Physical Therapist Assistant Used the software for: Less than 1 year ### "Worth the value" October 9, 2026 5.0 I have just started using the app but overall enjoy the ease of use and functionality for our business Pros I like the ease of messaging and calling. I also find it very useful to be able to link the app with my phone. Cons At times the app is not as user friendly as it could be. I have not been using the app long enough to find anything else as a con. Review Source Megan D. physical therapist Used the software for: 1-3 years ### "Great software system" October 8, 2026 5.0 Overall the software is great for our clinic. It has made out office so much more organized and easy to communicate effectively with patients and other medical offices. Pros It makes appointment management supper easy and patient communication. It is great value for what we pay and we love having a system that has text, calling, and fax all in one. Cons We can't integrate our Jane app schedule with weave. I don't like that it logs me out of the app and I have to resign in. Review Source Gaurav D. Software Intern Used the software for: I used a free trial ### "Simple and Convenient Scheduling with Weave" October 6, 2026 4.0 Overall, my experience with Weave has been positive. I like having appointment scheduling, payment processing, and security features together in one platform. It makes managing daily appointments and payments more organized and saves some manual effort. The main downside is that it can take a little time to get comfortable with all the features. Overall, Weave is a useful and convenient solution for managing day-to-day scheduling and payment tasks. Pros I like Weave because it brings several important parts of the workflow together. The appointment scheduling features make it easier to manage bookings and keep the schedule organized. I also like the payment processing, since handling payments within the same system saves extra effort. The security features are another positive for me, especially when dealing with customer information. Overall, these features make daily scheduling and payment-related tasks more convenient and organized. Cons What I like least about Weave is that some features can take time to get used to, especially when managing multiple appointments and settings. I also feel the overall experience could be more streamlined in some areas. The payment and scheduling features are useful, but having so many options in one platform can feel a little overwhelming at first. Review Source R Reviewer Physical Therapist Used the software for: Less than 1 year ### "Weave in P" September 29, 2026 5.0 Overall, Weave has been a positive change for our office. We replaced a patchwork of phone service, texting tools, and reminder software with one platform, which saved time and reduced missed calls. Onboarding had a few bumps, but once we were up and running, day-to-day use has been reliable and easy. Our staff spends less time playing phone tag, and customers appreciate being able to text us. I'd recommend it to small and mid-sized businesses that want to streamline communication, especially if they're willing to invest a little time in setup and training up front. Pros The best part is having calls, texts, and patient/customer info all in one place. When someone calls, their name and history pop up on screen, so my team can greet them personally without digging through another system. Two-way texting has been a huge win too. Appointment reminders and confirmations go out automatically, and our no-show rate dropped noticeably after we switched. The mobile app is also handy for checking voicemails or replying to messages when I'm away from my desk. Customer support has been friendly and quick to respond when we've needed help. Cons The initial setup and phone porting took longer than expected, and there was a bit of a learning curve for a few team members. Some of the reporting and customization options feel limited, and I'd love more flexibility with automated message templates. Pricing can also add up once you include add-ons, so it's worth asking exactly what's included before signing on. Review Source R Reviewer Co.Founder Used the software for: Less than 1 year ### "Broken Product, Blames Customer, $3,500 Trap" June 8, 2026 1.0 I run a mental health practice. Signed 1-year contract 2 months ago. Softphone fails every single day — sometimes 5+ restarts needed. I miss client calls and court calls. Weave says "your internet" every time with no diagnostics. I have video proof of softphone failing while Slack works. Tried to cancel after 25 days of failures. Their lawyer denied it same day — before contractual cure period — and demands $3,500 ETF. Filed MA Attorney General and FTC complaints. Avoid at all costs. Pros Nothing. The product has never worked properly. Nothing positive to report. The softphone has never worked properly since day one. Cons Daily softphone failures. Loses registration constantly. Dialpad freezes and does nothing when clicked. Support blames my internet with zero proof, but Slack and Gmail work fine on same connection. Promised training never happened. They denied my cancellation before the 30-day cure period and now demand $3,500 ETF for broken service. Review Source LC Louise C. Patient Care Coordinator Used the software for: 1-3 years ### "Weave for Communication " June 17, 2026 5.0 Overall, my experience with Weave was positive. It helped streamline patient communication, security concerns when patients need to share any concerns or images. It's also, made it easier to manage calls, texts, and appointment reminders in one place. While there were occasional technical issues, the platform generally improved efficiency and supported daily workflow needs. Pros I liked how Weave centralized communication tools in one platform, making it easy to manage calls, texts, and patient interactions efficiently. The feature I appreciated most was the ability to communicate with patients through text messaging, which helped improve responsiveness and patient engagement. I feel the value for this company, is great as Weave offers so many options with their service. The security level has been a big factor for us when patients need to share important information and/or concerns. Cons While Weave was generally easy to use, occasional delays with messages or syncing issues could be frustrating and sometimes impacted workflow efficiency. Some features required multiple steps to complete simple tasks, and certain settings could be more intuitive and easier to customize. We don't use the appointment scheduling and/or the payment processing feature as use an EMR system. Review Source Canyon Ridge Dental M. Office Manager Used the software for: 3-5 years ### "Great service" September 29, 2026 5.0 We really love being able to stay on top of all our patient communications. The ablity to text appointment reminders and forms saves us lots of time. We also use insurance verification and it's probably the best reason ever to sign up for Weave alone! Pros Scheduling, insurance verification and patient communication! Makes every thing very easy and it's all in one place Cons Not really any. Customer service can be hard if you have to find the right department for your issue. Review Source R Reviewer Resupply Lead Used the software for: 1-3 years ### "Resupply Lead " September 30, 2026 5.0 Overall, my experience with Weave has been positive. I use it regularly throughout my workday, and it has become an important tool for communicating with patients and managing follow-ups. Having texting, payments, templates, scheduling, and tasks available in one system saves time and helps me stay organized. While there are a few areas that could be improved, it is a useful system that makes managing patient communication much easier. Pros Weave makes it easy to manage several parts of patient communication in one place. I especially like being able to send and receive text messages, collect payments, create message templates, schedule messages, and create tasks for follow-up. The templates are especially helpful because they save time when sending frequently used messages to patients. Overall, it helps keep communication organized and makes our daily workflow more efficient. Cons There are occasional technical issues or features that could be more user-friendly. Sometimes it takes extra steps to find what I need or complete a task, and certain functions could be more streamlined. Improving reliability and making some of the workflows more intuitive would make the system even better. Review Source Verified Reviewer Medical assistant Used the software for: 1-3 years ### "Weave review" September 29, 2026 5.0 My overall experience with using weave has been incredibly easy and straightforward to use. I been using it for about 2 years now. Pros The appointment scheduling, appointment management, security and the fax method and customer support. Cons There is nothing I have to say about not liking anything from weave because nothing has been given be issues. Review Source Victor M. Executive Manager Used the software for: 3-5 years ### "great option for medical practices at a fraction of the cost" September 29, 2026 5.0 Pros the price point. It has features comparable to our legacy phone provider for a fraction of the cost. Very easy to deploy across our locations. Cons some features like call intelligence require call recording which can really slow down the system and cause issues Review Source Abryl R. Dental Used the software for: 3-5 years ### "Love it! A must in all dental offices!" September 28, 2026 5.0 Very easy to use! Love the updated emoji experience! Super helpful when we’re in the back in the middle of procedure and need to ask front desk a question. Pros Messaging front desk about patient appointments, questions about insurance. Not wasting time going back and forth Cons Can’t say I have any cons about the program! Love it entirely! Very easy to use. Clean and simple layout. Review Source Cynthia A. PCC Used the software for: 3-5 years ### "Easy, Quick" September 28, 2026 5.0 Pros The ease of use and convenience, every feature is seamless. All the support is quick and responsive to our needs. Cons The insurance verification feature is a bit crowded and inconsistent. Some of the log ins to external insurance sites work and others don't. Review Source Verified Reviewer Dental Office manager Used the software for: 1-3 years ### "Just kept changing and wanted more money" December 22, 2025 5.0 It was good they had good customer service, and I liked their reminder services. again, they just kept changing things and then saying it would be a separate charge. Pros Good company, easy to use, dashboard was user friendly. Reps were responsive to resolve issues and understood why we ended up leaving in the end. Cons left only because we were trying to cut cost and not loose features. They kept separating things that we needed but keep bumping up the price on us for features Review Source R Reviewer Dental Assistant Used the software for: Less than 1 year ### "Helpful Software, But Fell Short Over Time" July 10, 2025 3.0 Our experience with Weave started off strong. It provided a convenient all-in-one communication platform that helped streamline patient calls, texts, and appointment reminders. The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning. However, over time, we encountered some challenges. The software didn’t evolve with our growing needs, and we found certain features lacking or less customizable compared to other platforms. Additionally, customer support response times were inconsistent, and the cost became harder to justify. In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for functionality, support, and value. Pros Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment reminders. The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team. Cons We ran into some limitations that impacted our daily operations. The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features. We also experienced occasional technical glitches and delays in customer support response, which became frustrating during busy times. Review Source Rick C. Dentist, President Used the software for: 1-3 years ### "Weave is hands down better than Revenuewell!!" December 1, 2025 5.0 Our overall experience with Weave has been outstanding. If we have any problems or questions, they are there to help. Pros I like the ease of use and how it incorportates into our other systems in place. We have tried other programs but came back to Weave. Cons We are a very small office and money is tight, so the cost is a little on the high side for us at this time. Review Source VR Verified Reviewer Managing Partner Used the software for: Less than 1 year ### "Peaceful nights after leaving" May 9, 2025 1.0 Avoid and look for alternatives, they also downplay their competitors like Adit and RevenueWell instead of actually learning from them and making their product better. For the price you pay, I'd look else where. Pros The login and system UI is quite fast, it has a good minimal UI and more detailed one Cons With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected. Review Source Homeward Bound Veterinary Services B. Practice manager co-owner Used the software for: Less than 1 year ### "Not a mobile business option - although they will say it is" April 28, 2025 2.0 I was assured that this will work for my mobile business. I laid out to the sales team in detail as to how I run my mobile business communication. I was made aware of certain minor limitations but decided to give it a try anyway. The limitations were that I could not use my vehicle controls to make and answer calls - I could work around that. What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again. Navigating through the menu items - voicemail, calls, messaging is cumbersome and not recommended while driving. You WILL need a mobile wifi service in order to use this service in order to not have calls dropped or delays in your conversations - although this still happened. Pros Office/Desktop functionality is great. Integrated into my practice management system. Cons Not mobile business friendly service - although they say it works fine in your vehicle. This is also one the most expensive VOIP services you will find out there. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.