--- title: "Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Weave the right Patient Management solution for you? Explore 672 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141842/Weave/reviews/" page_type: "reviews" language: "en" --- Weave 4.3 (672) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Weave Ease of use 4.5 Customer Service 3.9 ## Pros and Cons in Reviews IW Isla W Product ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders.“ April 4, 2026 SC Sarah C APRNMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them.“ December 26, 2025 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “The feature I appreciated most was the ability to communicate with patients through text messaging, which helped improve responsiveness and patient engagement.“ June 16, 2026 AA Alex A Peer support specialist and drug counselorMental Health Care, 51 - 200 employeesUsed the software for: I used a free trial. “Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at first, but not too bad once I figured it out“ April 4, 2026 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I liked how Weave centralized communication tools in one platform, making it easy to manage calls, texts, and patient interactions efficiently.“ June 16, 2026 RB Ryan E B Co.FounderMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I have video proof of softphone failing while Slack works.“ June 5, 2026 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “It helped streamline patient communication, security concerns when patients need to share any concerns or images.“ June 16, 2026 HB Henry B Practice manager co-ownerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again.“ April 25, 2025 ## Showing most helpful reviews Showing 1-25 of 672 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Duc T. Dentist Hospital & Health Care Used the software for: 2+ years ### "Weave - Lots of tool on One Platform" February 28, 2024 5.0 It has been an excellent experience. Really enjoy working with weave and they are receptive to new features. Pros Lots of tools built in. Reminders, reviews, payments, texting, and phones. Cons Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution. Switched from [Practice by Numbers](https://www.capterra.com/p/10003188/Practice-by-Numbers/) Practice by numbers is good with analytics. The other parts are not as refined yet. Review Source MW Melissa W. Hospital Administrator Veterinary Used the software for: 2+ years ### "Worth the switch!" July 28, 2025 4.0 Overall satisfied; the phones system work pretty consistently. I think it's a decent value for the price paid. Pros I love that people get a missed call text if our team is on another call & is unable to answer. This has helped us retain clients and keep clients really happy! Cons Sometimes will crash; won't always connect with our software. When the phones go down, we can at least use our smart phones and their app Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage didn't have many of the features that weave does. Review Source SP Samantha P. Marketing Director Medical Practice Used the software for: 1-2 years ### "Great Sales Pitch, But Zero Follow-Through" May 19, 2025 2.0 Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has been a major issue. From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue. It feels like once we signed the contract, we were no longer a priority. I expected much better service and responsiveness, and unfortunately, Weave has not delivered on either. Pros The user interface is well-designed and the overall structure of the platform is intuitive and easy to use. From a software standpoint, it has a lot of potential. Unfortunately, that positive is heavily overshadowed by the lack of support and poor customer service. Working with the team at Weave has been frustrating, and I strongly caution others—DO NOT SIGN UP unless you’re prepared to handle issues entirely on your own. Cons The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues with Weave Help not working, and still nothing has been resolved. Despite multiple follow-ups, no one has ever gotten back to me or taken any meaningful action. Once we were onboarded and became paying customers, it felt like we were completely forgotten. I genuinely regret signing up with Weave. Review Source NK Navpreet K. dental Medical Practice Used the software for: 1-2 years ### "powerful tool" May 9, 2026 5.0 The positive atmosphere and encouragement from participants and organizers made the experience enjoyable and meaningful. Overall, WEAVE was a rewarding experience that helped me grow, learn, and feel more connected with others. Pros What I liked most about WEAVE was the supportive and welcoming environment it created for everyone involved. The program encouraged teamwork, open communication, and learning from different perspectives. I appreciated how organized and engaging the sessions were, making it easy to stay involved and motivated throughout. Cons One thing I liked least about WEAVE was that some sessions felt a bit too long, which sometimes made it difficult to stay fully focused throughout Review Source RC Rick C. Dentist, President Hospital & Health Care Used the software for: 1-2 years ### "Weave is hands down better than Revenuewell!!" June 26, 2025 5.0 Our overall experience with Weave has been outstanding. If we have any problems or questions, they are there to help. Pros I like the ease of use and how it incorportates into our other systems in place. We have tried other programs but came back to Weave. Cons We are a very small office and money is tight, so the cost is a little on the high side for us at this time. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Revenuewell is a very dishonest company and will screw you over any chance they can get. Review Source MM Mere M. Vet Tech, Practice Manager and Receptionsit Veterinary Used the software for: 1-2 years ### "Love Weave" April 26, 2025 5.0 I have used Weave for over a year now. I love all the features. Weave does almost everyting we need. We use it daily for texting, phone calls, and reminders. Pros We used 3 other texting and phone systems and this one by far is the best. It is easy to use and setup. They are constantly adding new features that were recommended by users. Cons The app version is not as good as the desktop or web version. Some things are unavailable. I am happy they just added the templates to the app though. Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[Heymarket](https://www.capterra.com/p/167436/Heymarket/) Skype was hard to use and we had little support. Ultatel was limited and expensive. Heymarket did a lot more than the other 2 but less than Weave. HM was more expensive and was blocking some of our medical terminology and medication names. Weave has amazing customer support, great prices and does so much! Review Source HB Henry B. Practice manager co-owner Veterinary Used the software for: Less than 6 months ### "Not a mobile business option - although they will say it is" April 25, 2025 2.0 I was assured that this will work for my mobile business. I laid out to the sales team in detail as to how I run my mobile business communication. I was made aware of certain minor limitations but decided to give it a try anyway. The limitations were that I could not use my vehicle controls to make and answer calls - I could work around that. What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again. Navigating through the menu items - voicemail, calls, messaging is cumbersome and not recommended while driving. You WILL need a mobile wifi service in order to use this service in order to not have calls dropped or delays in your conversations - although this still happened. Pros Office/Desktop functionality is great. Integrated into my practice management system. Cons Not mobile business friendly service - although they say it works fine in your vehicle. This is also one the most expensive VOIP services you will find out there. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Weave Weave was offered as an integration with my practice management software Review Source Response from Weave April 28, 2025 Hi Henry, We’re really sorry to hear about the issues you’ve experienced with mobile use. That’s definitely not the experience we want for our customers. Thank you for taking the time to share this feedback—it’s very helpful. If you’re open to it, we’d love the chance to connect and see if there’s anything we can do to help improve your experience. Please feel free to reach out to us at pr@getweave.com. We’d truly appreciate the opportunity to make things right. CP Cheyenne P. Optometrist Medical Practice Used the software for: 1-2 years ### "Weave is worth it " March 3, 2025 5.0 Very pleased and actually are upgrading our plan with them Pros the interactions with the patient are much easier to track Cons the short character limit for bulk messaging Review Source ZL Zoe L. Office Manager Veterinary Used the software for: Less than 6 months ### "Wave, competitive prices, customizable features" June 2, 2025 4.0 Pros Inexpensive phone service, clear quality of calls, caller ID that matches with our practice management software. Being able to pick and choose which services we want is amazing rather than having to pay for a steep package price with lots of features we don't need. Cons It only syncs once per day and the devices will frequently randomly disconnect from the app. It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing Weave Weave was less expensive and had more customizable options Review Source Alexander G. Manager Veterinary Used the software for: I used a free trial ### "Weave through the lines" February 4, 2026 4.0 Pros The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen. Cons Nothing really made me dislike Weave. It didn’t really fit price wise for the clinic though and that’s honest. Review Source CA Cherie A. Office Manager Hospital & Health Care Used the software for: 2+ years ### "TIME SAVER!" November 15, 2024 5.0 We love how it integrates with our eaglesoft software so when someone calls I already know all their information before I even pick up the call. This has made my job alot easier and saves time. Pros Very easy to use and alot of things I can get done with just one application. Cons It freezes up multiple times a day and closes itself out. Sometimes has difficulty connecting to our credit card machine. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) At the time this program was more advanced and could do alot more. Review Source BB Brittany B. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Weave is Fantastic! " November 19, 2024 5.0 We have loved having weave as part of our team resources. Easy communication and lots of ways to access patient information. Pros We love how quick and efficient weave has been for our office! Cons We did not not like that you can't combine consent forms unless you have already combined them in your weave portal. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) The cost was less for weave with all the features we needed. Review Source MG Mercedes G. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is and amazing software!" November 14, 2024 5.0 We have been overall very happy the Weave and recommend to other dental offices. Pros Phone system and texting capability is great Cons The new updated format is taking time to learn Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Was not happy with the whole program and customer service Review Source EO Erin O. Professional Relations Coordinator Medical Practice Used the software for: 6-12 months ### "A great tool for a specialty office" November 14, 2024 5.0 Weave is a great tool to make all of our patient communications easy and automatic. I love having all of our main tools in one easy-to-use portal. Pros Weave makes all our patient communications easy! Cons There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) We were using weave for caller id, and we wanted all of our systems to be in one place. Review Source KF Kristine F. Lead Veterinary Assistant Veterinary Used the software for: 6-12 months ### "Weave Review" November 22, 2024 5.0 Easy to use. User friendly. Any type of communication, weave has you covered. Pros Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful. Cons I don't have any dislikes. I really love Weave! Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) I am not sure why management wanted to switch but I am glad they did! Weave is much more user friendly. Review Source HB Heidi B. Office Manager Medical Practice Used the software for: 1-2 years ### "Perfect Phone System" November 14, 2024 5.0 Excellent experience. User friendly and works great. Pros How easy it is to use and how many wonderful things it is able to do. Cons We have no dislikes using Weave system. A+++ Review Source KT Karen T. Vet Tech Veterinary Used the software for: 1-2 years ### "Give Weave a try! " January 4, 2026 5.0 Overall, I recommend Weave. It is a great communication tool and has many features like scheduling and appointment management. Pros The communication and recordings logs. When speaking to clients on the phone, you can go back and play the recording after in case needed. Cons I've never had any issues with Weave. We use it daily and have never encountered any problems, so I guess that is a good thing. Review Source CS Crystal S. Co-Office Manager Hospital & Health Care Used the software for: 1-2 years ### "If your not using weave, you should be!" February 28, 2025 5.0 Weave has been east to work with, and when we aren't sure how to accomplish something within the portal they have been eager to help. Pros Patient communication made easy! Weave has been a life saver, helping us reach out to patients via text has made communication so much easier. Cons I wish that Weave could attach patient communication to patients charts in EHR. Review Source SM Samantha M. Business Development Manager Veterinary Used the software for: 2+ years ### "Weave is exceptional" April 8, 2025 5.0 very good and we have been a client for multiple years Pros easy to use, great client customer service Cons not applicable, we have not run into anything that we do not like Review Source KH Krista H. Financial Coordinator Medical Practice Used the software for: 1-2 years ### "Great if you are tech savvy" March 26, 2025 4.0 Great system for the tech savvy user with a lot of time to research and learn Pros I love that Weave sends a text automatically when we miss an incoming call Cons There in no on site training whatsoever. You set everything up, figure out how to use it, etc. Review Source MP Maribel P. Dental Office Manager Medical Practice Used the software for: 2+ years ### "Weave is the way to go!" November 14, 2024 5.0 We have 4 offices and use it in all. We chat with employees and like that part with groups also great. Pros its easy to use , patients can send pictures of insurance card Cons the updates constant , when I have to update and im in middle of a text Review Source LL Leah L. Study Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Study Coordinator Weave Review " November 14, 2024 5.0 Overall, I enjoy using weave. I am a study coordinator and weave has been really helpful for subject recruitment and checking in with participants during trials. Pros Automatic appointment reminders and the ability to create templates. Cons I have had issues with sending PDFs to patients. Review Source VL Victoria L. Optician Medical Practice Used the software for: 1-2 years ### "Wow check out Weave." November 14, 2024 5.0 Weave has made my job much easier. Communication with our patients has improved and payment processing is seamless Pros Payment and messaging service. I got my work done quickly. Cons Change in Dashboard. I finally got used to the previous dashboard and here is a new one to figure out. Review Source LL Lori L. Patient Care Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave User" November 21, 2024 5.0 Overall Weave is easy to use and great way to communicate with patients. Pros I feel it is user friendly. Weave is great way to communicate with patients. I like how you can set up templates to send patients. Cons We are not able to use the scheduling application. It does not work with our EMR. Review Source TR Thomas R. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great company and easy to work with" November 14, 2024 5.0 One of the best decisions I've made as a practice owner Pros Easy transition to their equipment and the app is great. My patients love getting the reminders! Cons The bulk text messaging was disappointing because of the small size of the message allowed Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.