# Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Weave the right Patient Management solution for you? Explore 672 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (672) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Weave Ease of use 4.5 Customer Service 3.9 ## Pros and Cons in Reviews IW Isla W Product ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders.“ April 4, 2026 SC Sarah C APRNMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them.“ December 26, 2025 GM Gabrielle M Scheduling - Marketing CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day tasks. While there are a few areas that could be improved, like the mobile app performance, Weave has largely exceeded our expectations and has become an indispensable tool in keeping our practice running smoothly.“ August 14, 2024 AA Alex A Peer support specialist and drug counselorMental Health Care, 51 - 200 employeesUsed the software for: I used a free trial. “Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at first, but not too bad once I figured it out“ April 4, 2026 GM Gabrielle M Scheduling - Marketing CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule running smoothly. Plus, the payment processing feature makes it easy for patients to settle their bills, enhancing their overall experience with our practice.“ August 14, 2024 RB Ryan E B Co.FounderMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I have video proof of softphone failing while Slack works.“ June 5, 2026 AJ Amanda J Dental AssistantMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment reminders.“ May 21, 2025 HB Henry B Practice manager co-ownerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again.“ April 25, 2025 ## Showing most helpful reviews Showing 1-25 of 672 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Duc T. Dentist Hospital & Health Care Used the software for: 2+ years ### "Weave - Lots of tool on One Platform" February 28, 2024 5.0 It has been an excellent experience. Really enjoy working with weave and they are receptive to new features. Pros Lots of tools built in. Reminders, reviews, payments, texting, and phones. Cons Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution. Switched from [Practice by Numbers](https://www.capterra.com/p/10003188/Practice-by-Numbers/) Practice by numbers is good with analytics. The other parts are not as refined yet. Review Source RC Rick C. Dentist, President Hospital & Health Care Used the software for: 1-2 years ### "Weave is hands down better than Revenuewell!!" June 26, 2025 5.0 Our overall experience with Weave has been outstanding. If we have any problems or questions, they are there to help. Pros I like the ease of use and how it incorportates into our other systems in place. We have tried other programs but came back to Weave. Cons We are a very small office and money is tight, so the cost is a little on the high side for us at this time. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Revenuewell is a very dishonest company and will screw you over any chance they can get. Review Source SP Samantha P. Marketing Director Medical Practice Used the software for: 1-2 years ### "Great Sales Pitch, But Zero Follow-Through" May 19, 2025 2.0 Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has been a major issue. From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue. It feels like once we signed the contract, we were no longer a priority. I expected much better service and responsiveness, and unfortunately, Weave has not delivered on either. Pros The user interface is well-designed and the overall structure of the platform is intuitive and easy to use. From a software standpoint, it has a lot of potential. Unfortunately, that positive is heavily overshadowed by the lack of support and poor customer service. Working with the team at Weave has been frustrating, and I strongly caution others—DO NOT SIGN UP unless you’re prepared to handle issues entirely on your own. Cons The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues with Weave Help not working, and still nothing has been resolved. Despite multiple follow-ups, no one has ever gotten back to me or taken any meaningful action. Once we were onboarded and became paying customers, it felt like we were completely forgotten. I genuinely regret signing up with Weave. Review Source IW Isla W. Product Manager Computer Software Used the software for: Less than 6 months ### "Better Client Comms and Scheduling" April 4, 2026 5.0 Pros The integrated communication features are a real win. Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders. It's pretty convenient. Cons While the scheduling part works well enough, the mobile app's interface feels a bit clunky sometimes. Navigating between patient records and appointment bookings isn't always intuitive, and I occasionally find myself tapping around more than I'd like to get where I need to go. Review Source MM Mere M. Vet Tech, Practice Manager and Receptionsit Veterinary Used the software for: 1-2 years ### "Love Weave" April 26, 2025 5.0 I have used Weave for over a year now. I love all the features. Weave does almost everyting we need. We use it daily for texting, phone calls, and reminders. Pros We used 3 other texting and phone systems and this one by far is the best. It is easy to use and setup. They are constantly adding new features that were recommended by users. Cons The app version is not as good as the desktop or web version. Some things are unavailable. I am happy they just added the templates to the app though. Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[Heymarket](https://www.capterra.com/p/167436/Heymarket/) Skype was hard to use and we had little support. Ultatel was limited and expensive. Heymarket did a lot more than the other 2 but less than Weave. HM was more expensive and was blocking some of our medical terminology and medication names. Weave has amazing customer support, great prices and does so much! Review Source HB Henry B. Practice manager co-owner Veterinary Used the software for: Less than 6 months ### "Not a mobile business option - although they will say it is" April 25, 2025 2.0 I was assured that this will work for my mobile business. I laid out to the sales team in detail as to how I run my mobile business communication. I was made aware of certain minor limitations but decided to give it a try anyway. The limitations were that I could not use my vehicle controls to make and answer calls - I could work around that. What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again. Navigating through the menu items - voicemail, calls, messaging is cumbersome and not recommended while driving. You WILL need a mobile wifi service in order to use this service in order to not have calls dropped or delays in your conversations - although this still happened. Pros Office/Desktop functionality is great. Integrated into my practice management system. Cons Not mobile business friendly service - although they say it works fine in your vehicle. This is also one the most expensive VOIP services you will find out there. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Weave Weave was offered as an integration with my practice management software Review Source Response from Weave April 28, 2025 Hi Henry, We’re really sorry to hear about the issues you’ve experienced with mobile use. That’s definitely not the experience we want for our customers. Thank you for taking the time to share this feedback—it’s very helpful. If you’re open to it, we’d love the chance to connect and see if there’s anything we can do to help improve your experience. Please feel free to reach out to us at pr@getweave.com. We’d truly appreciate the opportunity to make things right. CP Cheyenne P. Optometrist Medical Practice Used the software for: 1-2 years ### "Weave is worth it " March 3, 2025 5.0 Very pleased and actually are upgrading our plan with them Pros the interactions with the patient are much easier to track Cons the short character limit for bulk messaging Review Source ZL Zoe L. Office Manager Veterinary Used the software for: Less than 6 months ### "Wave, competitive prices, customizable features" June 2, 2025 4.0 Pros Inexpensive phone service, clear quality of calls, caller ID that matches with our practice management software. Being able to pick and choose which services we want is amazing rather than having to pay for a steep package price with lots of features we don't need. Cons It only syncs once per day and the devices will frequently randomly disconnect from the app. It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing Weave Weave was less expensive and had more customizable options Review Source SK Sanaa K. Chief Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Streamlined Communication with Some Hiccups" February 6, 2025 4.0 A powerful tool for healthcare communication that enhances patient interaction, though it could benefit from better reliability and more competitive pricing. Pros The all-in-one communication system makes patient calls, texts, and reminders seamless, improving workflow and efficiency. Cons Occasional glitches and connectivity issues can disrupt operations, and the pricing feels a bit high for smaller practices. Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Weave Weave had better feedback through peers within our field Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Weave's capability to provide better service Review Source Alexander G. Manager Veterinary Used the software for: I used a free trial ### "Weave through the lines" February 4, 2026 4.0 Pros The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen. Cons Nothing really made me dislike Weave. It didn’t really fit price wise for the clinic though and that’s honest. Review Source BB Brittany B. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Weave is Fantastic! " November 19, 2024 5.0 We have loved having weave as part of our team resources. Easy communication and lots of ways to access patient information. Pros We love how quick and efficient weave has been for our office! Cons We did not not like that you can't combine consent forms unless you have already combined them in your weave portal. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) The cost was less for weave with all the features we needed. Review Source MG Mercedes G. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is and amazing software!" November 14, 2024 5.0 We have been overall very happy the Weave and recommend to other dental offices. Pros Phone system and texting capability is great Cons The new updated format is taking time to learn Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Was not happy with the whole program and customer service Review Source DY Danielle Y. Office Manager Construction Used the software for: 1-2 years ### "Weave Review" November 14, 2024 5.0 It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients Pros That you can communicate with customers no matter where you are. Cons Sometimes that features, like images, do not show up on the mobile app Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Fleep](https://www.capterra.com/p/143998/Fleep/)[Flock](https://www.capterra.com/p/151072/Flock/) Reason for choosing Weave Weave has everything that we needed for our staff Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) The app was never working. It would constantly crash and was not efficient with organizing messages Review Source mF mckenzie F. Office Coordinator Medical Practice Used the software for: 2+ years ### "Highly recommended " November 15, 2024 5.0 Love every aspect of weave, love how the customer service reps are on it when there is a issue. Pros All the amenities that come with the software Cons no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Was not satisfied with what revenue well offered Review Source KF Kristine F. Lead Veterinary Assistant Veterinary Used the software for: 6-12 months ### "Weave Review" November 22, 2024 5.0 Easy to use. User friendly. Any type of communication, weave has you covered. Pros Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful. Cons I don't have any dislikes. I really love Weave! Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) I am not sure why management wanted to switch but I am glad they did! Weave is much more user friendly. Review Source HB Heidi B. Office Manager Medical Practice Used the software for: 1-2 years ### "Perfect Phone System" November 14, 2024 5.0 Excellent experience. User friendly and works great. Pros How easy it is to use and how many wonderful things it is able to do. Cons We have no dislikes using Weave system. A+++ Review Source KT Karen T. Vet Tech Veterinary Used the software for: 1-2 years ### "Give Weave a try! " January 4, 2026 5.0 Overall, I recommend Weave. It is a great communication tool and has many features like scheduling and appointment management. Pros The communication and recordings logs. When speaking to clients on the phone, you can go back and play the recording after in case needed. Cons I've never had any issues with Weave. We use it daily and have never encountered any problems, so I guess that is a good thing. Review Source CS Crystal S. Co-Office Manager Hospital & Health Care Used the software for: 1-2 years ### "If your not using weave, you should be!" February 28, 2025 5.0 Weave has been east to work with, and when we aren't sure how to accomplish something within the portal they have been eager to help. Pros Patient communication made easy! Weave has been a life saver, helping us reach out to patients via text has made communication so much easier. Cons I wish that Weave could attach patient communication to patients charts in EHR. Review Source aP alexis P. office lead Health, Wellness and Fitness Used the software for: 2+ years ### "LITERALLY LIFE SAVOR IN OUR DENTAL OFFICE" February 27, 2025 5.0 LOVE IT! Pros I love how easy it is to communicate with patients Cons not being able to access templates on everyones weave Review Source KH Krista H. Financial Coordinator Medical Practice Used the software for: 1-2 years ### "Great if you are tech savvy" March 26, 2025 4.0 Great system for the tech savvy user with a lot of time to research and learn Pros I love that Weave sends a text automatically when we miss an incoming call Cons There in no on site training whatsoever. You set everything up, figure out how to use it, etc. Review Source LL Leah L. Study Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Study Coordinator Weave Review " November 14, 2024 5.0 Overall, I enjoy using weave. I am a study coordinator and weave has been really helpful for subject recruitment and checking in with participants during trials. Pros Automatic appointment reminders and the ability to create templates. Cons I have had issues with sending PDFs to patients. Review Source VL Victoria L. Optician Medical Practice Used the software for: 1-2 years ### "Wow check out Weave." November 14, 2024 5.0 Weave has made my job much easier. Communication with our patients has improved and payment processing is seamless Pros Payment and messaging service. I got my work done quickly. Cons Change in Dashboard. I finally got used to the previous dashboard and here is a new one to figure out. Review Source SD Stephanie D. BILLING MANAGER Medical Practice Used the software for: 1-2 years ### "Convenience Factor +10! " November 15, 2024 5.0 I use Weave everyday to communicate with patients regarding appointments and overall questions. The schedule being linked to Weave is excellent and makes texting patients regarding their appointments super convenient. Pros Weave is a great service that we use everyday! It's so convenient to be able to message our patients. Cons I don't have anything to complain about! Review Source TR Thomas R. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great company and easy to work with" November 14, 2024 5.0 One of the best decisions I've made as a practice owner Pros Easy transition to their equipment and the app is great. My patients love getting the reminders! Cons The bulk text messaging was disappointing because of the small size of the message allowed Review Source TS Tiffany S. Owner Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Disappointed and ripped off " January 7, 2025 1.0 Disappointed, feel like they only want my money, and refuse to cancel my contract even after I finished a 12 month contract and gave them a 60 day cancellation (even tho they only required 30) yet they won’t respond and keep charging me. Pros They would answer my phone when clients called. Cons They have no communication, their system does NOT do as promised, like cancel apts, reschedule apts, doesn’t take credit card, doesn’t offer other services, only main service and they do not answer emails or phone. In fact, the phone hangs up on you when you call. Their AI sucks, why would their AI service be any better? Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.