--- title: "Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Weave the right Appointment Reminder solution for you? Explore 673 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141842/Weave/reviews/" page_type: "reviews" language: "en" --- Weave 4.3 (673) [View alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Weave Ease of use 4.5 Customer Service 3.9 ## Pros and Cons in Reviews IW Isla W Product ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders.“ April 4, 2026 SC Sarah C APRNMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them.“ December 26, 2025 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “The feature I appreciated most was the ability to communicate with patients through text messaging, which helped improve responsiveness and patient engagement.“ June 16, 2026 AA Alex A Peer support specialist and drug counselorMental Health Care, 51 - 200 employeesUsed the software for: I used a free trial. “Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at first, but not too bad once I figured it out“ April 4, 2026 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I liked how Weave centralized communication tools in one platform, making it easy to manage calls, texts, and patient interactions efficiently.“ June 16, 2026 RB Ryan E B Co.FounderMental Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “I have video proof of softphone failing while Slack works.“ June 5, 2026 LC Louise C Patient Care CoordinatorCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “It helped streamline patient communication, security concerns when patients need to share any concerns or images.“ June 16, 2026 HB Henry B Practice manager co-ownerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again.“ April 25, 2025 ## Showing most helpful reviews Showing 1-25 of 673 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Duc T. Dentist Hospital & Health Care Used the software for: 2+ years ### "Weave - Lots of tool on One Platform" February 28, 2024 5.0 It has been an excellent experience. Really enjoy working with weave and they are receptive to new features. Pros Lots of tools built in. Reminders, reviews, payments, texting, and phones. Cons Analytics is not available for Eaglesoft yet. It'd be nice to have an even more all in one solution. Switched from [Practice by Numbers](https://www.capterra.com/p/10003188/Practice-by-Numbers/) Practice by numbers is good with analytics. The other parts are not as refined yet. Review Source MW Melissa W. Hospital Administrator Veterinary Used the software for: 2+ years ### "Worth the switch!" July 28, 2025 4.0 Overall satisfied; the phones system work pretty consistently. I think it's a decent value for the price paid. Pros I love that people get a missed call text if our team is on another call & is unable to answer. This has helped us retain clients and keep clients really happy! Cons Sometimes will crash; won't always connect with our software. When the phones go down, we can at least use our smart phones and their app Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage didn't have many of the features that weave does. Review Source SP Samantha P. Marketing Director Medical Practice Used the software for: 1-2 years ### "Great Sales Pitch, But Zero Follow-Through" May 19, 2025 2.0 Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has been a major issue. From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue. It feels like once we signed the contract, we were no longer a priority. I expected much better service and responsiveness, and unfortunately, Weave has not delivered on either. Pros The user interface is well-designed and the overall structure of the platform is intuitive and easy to use. From a software standpoint, it has a lot of potential. Unfortunately, that positive is heavily overshadowed by the lack of support and poor customer service. Working with the team at Weave has been frustrating, and I strongly caution others—DO NOT SIGN UP unless you’re prepared to handle issues entirely on your own. Cons The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues with Weave Help not working, and still nothing has been resolved. Despite multiple follow-ups, no one has ever gotten back to me or taken any meaningful action. Once we were onboarded and became paying customers, it felt like we were completely forgotten. I genuinely regret signing up with Weave. Review Source ML Maria L. Remote Front Desk Hospital & Health Care Used the software for: 2+ years ### "Weave keeps our team connected from anywhere" June 16, 2026 5.0 My overall experience with Weave has been very positive. As a remote worker, it has become an essential part of my daily routine — handling calls through the softphone, managing text messages, faxes, and internal team communication all in one place. I'm also involved in creating forms, and Weave makes it really easy to collect patient information efficiently. The templates are great and save a lot of time. It's a secure, reliable, and versatile platform that I would highly recommend to any healthcare practice looking to streamline their communications Pros As a remote worker, Weave has been an essential tool in my daily workflow. The softphone feature allows me to make and receive calls seamlessly from anywhere, which is a game changer when working remotely. Beyond calls, we use it constantly for text messages and faxes, keeping all communication in one place and easy to triage. What I love most is that it's not just for patient communication — our team uses it internally too, tagging each other and staying connected even when we're not in the same office. It's secure, reliable, and genuinely makes remote collaboration feel effortless. Cons No major complaints — Weave has been a reliable tool that consistently meets our needs on a daily basis Review Source RC Rick C. Dentist, President Hospital & Health Care Used the software for: 1-2 years ### "Weave is hands down better than Revenuewell!!" June 26, 2025 5.0 Our overall experience with Weave has been outstanding. If we have any problems or questions, they are there to help. Pros I like the ease of use and how it incorportates into our other systems in place. We have tried other programs but came back to Weave. Cons We are a very small office and money is tight, so the cost is a little on the high side for us at this time. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Revenuewell is a very dishonest company and will screw you over any chance they can get. Review Source MM Mere M. Vet Tech, Practice Manager and Receptionsit Veterinary Used the software for: 1-2 years ### "Love Weave" April 26, 2025 5.0 I have used Weave for over a year now. I love all the features. Weave does almost everyting we need. We use it daily for texting, phone calls, and reminders. Pros We used 3 other texting and phone systems and this one by far is the best. It is easy to use and setup. They are constantly adding new features that were recommended by users. Cons The app version is not as good as the desktop or web version. Some things are unavailable. I am happy they just added the templates to the app though. Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[Heymarket](https://www.capterra.com/p/167436/Heymarket/) Skype was hard to use and we had little support. Ultatel was limited and expensive. Heymarket did a lot more than the other 2 but less than Weave. HM was more expensive and was blocking some of our medical terminology and medication names. Weave has amazing customer support, great prices and does so much! Review Source HB Henry B. Practice manager co-owner Veterinary Used the software for: Less than 6 months ### "Not a mobile business option - although they will say it is" April 25, 2025 2.0 I was assured that this will work for my mobile business. I laid out to the sales team in detail as to how I run my mobile business communication. I was made aware of certain minor limitations but decided to give it a try anyway. The limitations were that I could not use my vehicle controls to make and answer calls - I could work around that. What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again. Navigating through the menu items - voicemail, calls, messaging is cumbersome and not recommended while driving. You WILL need a mobile wifi service in order to use this service in order to not have calls dropped or delays in your conversations - although this still happened. Pros Office/Desktop functionality is great. Integrated into my practice management system. Cons Not mobile business friendly service - although they say it works fine in your vehicle. This is also one the most expensive VOIP services you will find out there. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Weave Weave was offered as an integration with my practice management software Review Source Response from Weave April 28, 2025 Hi Henry, We’re really sorry to hear about the issues you’ve experienced with mobile use. That’s definitely not the experience we want for our customers. Thank you for taking the time to share this feedback—it’s very helpful. If you’re open to it, we’d love the chance to connect and see if there’s anything we can do to help improve your experience. Please feel free to reach out to us at pr@getweave.com. We’d truly appreciate the opportunity to make things right. ZL Zoe L. Office Manager Veterinary Used the software for: Less than 6 months ### "Wave, competitive prices, customizable features" June 2, 2025 4.0 Pros Inexpensive phone service, clear quality of calls, caller ID that matches with our practice management software. Being able to pick and choose which services we want is amazing rather than having to pay for a steep package price with lots of features we don't need. Cons It only syncs once per day and the devices will frequently randomly disconnect from the app. It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing Weave Weave was less expensive and had more customizable options Review Source CP Cheyenne P. Optometrist Medical Practice Used the software for: 1-2 years ### "Weave is worth it " March 3, 2025 5.0 Very pleased and actually are upgrading our plan with them Pros the interactions with the patient are much easier to track Cons the short character limit for bulk messaging Review Source Alexander G. Manager Veterinary Used the software for: I used a free trial ### "Weave through the lines" February 4, 2026 4.0 Pros The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen. Cons Nothing really made me dislike Weave. It didn’t really fit price wise for the clinic though and that’s honest. Review Source MKM Mary Katherine M. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Always improving, they've made huge strides in the last year" November 15, 2024 5.0 Weave has made huge strides and improvements since we started using it 6 years ago. The new interface is a gamechanger. Pros They are constantly and consistently coming up with updates and improvements to the program. Cons I wish it integrated with our Dolphin software. Alternatives considered [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) Reason for choosing Weave Interface was more user-friendly and the price was comparable Switched from [OfficeSuite UC](https://www.capterra.com/p/168723/Windstream-OfficeSuite/) Texting capabilities were needed. We also wanted our database to be accessible from the phone system. Review Source KF Kristine F. Lead Veterinary Assistant Veterinary Used the software for: 6-12 months ### "Weave Review" November 22, 2024 5.0 Easy to use. User friendly. Any type of communication, weave has you covered. Pros Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful. Cons I don't have any dislikes. I really love Weave! Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) I am not sure why management wanted to switch but I am glad they did! Weave is much more user friendly. Review Source MG Mercedes G. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is and amazing software!" November 14, 2024 5.0 We have been overall very happy the Weave and recommend to other dental offices. Pros Phone system and texting capability is great Cons The new updated format is taking time to learn Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Was not happy with the whole program and customer service Review Source EO Erin O. Professional Relations Coordinator Medical Practice Used the software for: 6-12 months ### "A great tool for a specialty office" November 14, 2024 5.0 Weave is a great tool to make all of our patient communications easy and automatic. I love having all of our main tools in one easy-to-use portal. Pros Weave makes all our patient communications easy! Cons There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively. Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) We were using weave for caller id, and we wanted all of our systems to be in one place. Review Source JC Josh C. Manager Medical Practice Used the software for: 6-12 months ### "Great for dental office" November 14, 2024 5.0 Pros For a dental practice with multiple locations, Weave has great integrations with our practice management software. We've saved countless employee hours communicating with patients since we signed up for Weave. Cons Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Weave Phone/fax lines included (did not need a separate carrier). Seemed the most user-friendly. Review Source HB Holly B. Assistant Office Manager Medical Practice Used the software for: 2+ years ### "You need this!" October 16, 2024 5.0 We love it! It was the best investment we made. The feedback we get from patients is so positive and they are so happy we are using this platform for our communication needs. Pros Very functional and easy to use. Our patients love it! Cons The initial set up with the phones was difficult and we had to get some replaced. Alternatives considered [Criteria](https://www.capterra.com/p/119740/Criteria/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Weave There were lots we demoed but Weave was superior Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) We needed a better communication system. Review Source MB Melissa B. Associate Veterinarian Veterinary Used the software for: 2+ years ### "Weave- great for texting!" September 15, 2025 4.0 Overall, I like Weave. Unfortunately, we have never gotten our call tree to properly work and there isn't a function to automatically place incoming calls on hold. Pros Texting and ability to send photos via text to owners- this makes it very easy to update owners. Owners can also request appointments through the app. Cons I wish it integrated with our PIMS software. It would be very helpful to be able to easily see all client communications from the patient chart. Review Source CS Crystal S. Co-Office Manager Hospital & Health Care Used the software for: 1-2 years ### "If your not using weave, you should be!" February 28, 2025 5.0 Weave has been east to work with, and when we aren't sure how to accomplish something within the portal they have been eager to help. Pros Patient communication made easy! Weave has been a life saver, helping us reach out to patients via text has made communication so much easier. Cons I wish that Weave could attach patient communication to patients charts in EHR. Review Source AL Abby L. Administrative Coordinator Hospital & Health Care Used the software for: 2+ years ### "Weave for the win! " February 27, 2025 5.0 I have been using Weave for over three years now and it truly helps our office with every aspect of communication - chatting with team members within the office, being able to text patients, and sending digital forms. Our office is super thankful to have Weave. Pros Weave makes communicating with our patients a breeze! I love the team chat feature to communicate with our team members in our office. Cons No complaints with Weave. 10/10 recommend. Review Source KH Krista H. Financial Coordinator Medical Practice Used the software for: 1-2 years ### "Great if you are tech savvy" March 26, 2025 4.0 Great system for the tech savvy user with a lot of time to research and learn Pros I love that Weave sends a text automatically when we miss an incoming call Cons There in no on site training whatsoever. You set everything up, figure out how to use it, etc. Review Source KB Kenzie B. Administrator and Hygienist Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Software" February 27, 2025 5.0 Pros Weave is so convenient for us to use in communication with our patients as well as sending and receiving payments. Cons Very occasionally the app will crash, but this issue is often time fixed very quickly. Review Source LL Leah L. Study Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Study Coordinator Weave Review " November 14, 2024 5.0 Overall, I enjoy using weave. I am a study coordinator and weave has been really helpful for subject recruitment and checking in with participants during trials. Pros Automatic appointment reminders and the ability to create templates. Cons I have had issues with sending PDFs to patients. Review Source VL Victoria L. Optician Medical Practice Used the software for: 1-2 years ### "Wow check out Weave." November 14, 2024 5.0 Weave has made my job much easier. Communication with our patients has improved and payment processing is seamless Pros Payment and messaging service. I got my work done quickly. Cons Change in Dashboard. I finally got used to the previous dashboard and here is a new one to figure out. Review Source TH Tom H. Dentist Medical Practice Used the software for: 2+ years ### "Love Weave" November 14, 2024 5.0 9.5/10. From day one has been very easy to integrate. Pros Very comprehensive. Amazing phone/text system. Our office has about 50% of communication through text that is done through Weave. Very time efficient for team and patients. Cons Support can take a bit of time. But really never need it. Review Source EA Eva A. Office manager Hospital & Health Care Used the software for: 2+ years ### "Weave does it all" November 14, 2024 5.0 Has very much improved since we 1st started using them over 5 years ago Pros Easy to navigate, user friendly does so much for us from confirming, insurance verification, collecting copays Cons Insurance Verification needs to more streamline. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.