--- title: "Weave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Weave Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more." source_url: "https://www.capterra.com/p/141842/Weave/" page_type: "product" language: "en" --- # Weave Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Weave ## What is Weave? Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. ## What is Weave used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Recognitions Shortlist Best ease of use Overall rating Based on 695 user reviews Reviews sentiment Positive 85% Neutral 7% Negative 8% Pros & cons Comprehensive patient communication tools Intuitive and accessible interface Unreliable phone system functionality Slow and inconsistent customer service Starting price $199 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Dental / 2026 - Reputation Management / 2026 - Scheduling / 2026 - VoIP / 2026 - Appointment Reminder / 2025 - Call Recording / 2025 - Field Service Management / 2025 - Patient Engagement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Calendar / 2025 - IVR / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Weave alternatives Highest Rated [4.8 (1,173)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (3,664)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (671)](https://www.capterra.com/p/178722/ClinicSense/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (294)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) ## FAQs about Weave Overview ### What problems does Weave solve? Weave solves missed appointments, phone-tag with patients, scattered office communication, and limited after-hours responsiveness by combining calling, two-way texting, reminders, scheduling visibility, fax, and payments in one system. Dental, medical, optometry, veterinary, and therapy front-desk teams, office managers, and remote staff benefit most from faster coordination and fuller schedules. Answer based on 485 reviews Overview ### Which roles and teams benefit most from Weave? Weave is most used by office managers, practice administrators, and front-desk teams in dental, optical, and healthcare practices that need to streamline scheduling, patient communication, reminders, and billing coordination. Owners, dentists, optometrists, and care coordinators benefit from better visibility into operations, faster follow-up, and a smoother patient experience. Answer based on 672 reviews Overview ### What company size and industries is Weave built for? Weave is built for small businesses managing clients and phone calls, with 98% of reviewers from small companies and 34% from Medical Practice. It also serves health-focused offices, including Health, Wellness and Fitness at 25% and Hospital & Health Care at 22%, aligning with dental, medical, optometry, spa, chiropractic, and similar service businesses. Answer based on 673 reviews Features and Usability ### What are the key features of Weave? Weave includes core communication tools like two-way SMS messaging, VoIP phone service, call recording, caller ID, and team chat. Reviewers also highlight appointment reminders, schedule access through the mobile app, digital forms, and payment links as differentiators, especially for patient communication, remote call handling, and office coordination. Answer based on 325 reviews Pricing ### How much does it cost and what fees or limitations are included? Weave starts at $199/month per location, with packages that include tools like appointment reminders, two-way texting, online scheduling, and up to 15 VOIP phones. Reviewers say pricing can feel high, especially for add-ons, extra phones, and increases over time, though some still describe it as a good value. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Weave integrate with? Weave integrates with over 40 third-party tools, with reviewer-confirmed connections to Dentrix, Eaglesoft, Mindbody, Covetrus Avimark, Nextech EHR & PM, RevolutionEHR, Covetrus Pulse, and Eyefinity OfficeMate. Official catalog listings also show practice management and EHR support for Carestream Dental, Denticon, Compulink, and DaySmart Vet. Answer based on 94 reviews Getting Started and Support ### How easy is it to onboard and train a team on Weave? Weave is generally quick to learn for front-desk staff and other daily users, with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say new employees often start after brief training, while admins and practices with complex integrations or setup needs may need more time and support. Answer based on 65 reviews Getting Started and Support ### What customer support options does Weave offer, and how do users rate the experience? Weave offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, patient, and willing to resolve issues directly, but many also report long wait times, inconsistent follow-up, onboarding problems, and technical cases that can take days or longer to fix. Answer based on 433 reviews Features ### What features does Weave offer for patient communication? Weave combines calling, two-way texting, appointment reminders, forms, document signing, and payment requests in one platform for healthcare practices. Many small practice teams like the convenience and time savings, but some report syncing glitches, limited customization, uneven mobile app coverage, and integrations that do not fully support every workflow. Answer based on 176 reviews ## Who uses Weave? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive patient communication tools 84% positive reviews out of 245 Most reviewers describe client support as enabling efficient, multi-channel patient communication, improving responsiveness and workflow. Brant K. Owner, 2 - 10 employees. "The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!" Unreliable phone system functionality 45% negative reviews out of 195 Some reviewers describe phone support as inconsistent, with dropped calls, poor call quality, and problematic call routing. Tammy D. Office Manger, 11 - 50 employees. "Occasionally, we will have dropped calls due to internet lags." Intuitive and accessible interface 85% positive reviews out of 116 Most reviewers find ease of use valuable, highlighting simple navigation and convenient access on multiple devices. Jessica G. Office Manager, 11 - 50 employees. "Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place." Slow and inconsistent customer service 60% negative reviews out of 171 Some reviewers indicate customer support is difficult to reach, with long wait times and unresolved issues. Sarah C. APRN, 2 - 10 employees. "The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them." Integrated practice communication platform 91% positive reviews out of 32 Reviewers appreciate communication features that streamline internal and external messaging, saving time and boosting efficiency. Jessica S. Admin, 11 - 50 employees. "Weave is an good choice for dental practices that need to enhance communication, reduce no-shows." Frequent technical glitches disrupt workflow 86% negative reviews out of 105 Most reviewers report bugs and issues, including outages, syncing problems, and unreliable updates that hinder daily operations. Henry B. Practice manager co-owner, 2 - 10 employees. "What I actually experienced was the system was glitchy when in motion and actually froze up the phone where I had to frequently restart the phone for it to start working again." ## Features AI summary Based on 3,037 Appointment Reminder reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**59%**) - **Appointment Scheduling** (**63%**) Weave supports all three features reviewers value most: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep schedules up to date, and make it easier for staff and customers to manage appointments, allowing teams to save time and improve day-to-day scheduling accuracy. Confirmations/Reminders 4.4 (227) 68.28% of 227 reviewers that rated this feature as important or highly important With this capability, you save significant staff time by automating appointment confirmations and reminders, reducing no-shows and improving communication. Some reviewers find customization options limited and mention occasional issues with timing, integration, or reminders not sending as expected. Appointment Scheduling 4.2 (72) 52.78% of 72 reviewers that rated this feature as important or highly important Schedule appointments via a calendar HIPAA Compliant 4.8 (127) 71.65% of 127 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Online Booking 4.3 (46) 63.04% of 46 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Sync 4.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Mobile Access 4.4 (198) 55.05% of 198 reviewers that rated this feature as important or highly important Mobile access lets you manage schedules, communicate with patients, and handle emergencies from anywhere. Users think it’s convenient for remote work and after-hours needs, though some report reliability issues and occasional trouble with call or message functionality. Weave 126 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: You receive timely alerts for calls, texts, and tasks, helping you stay organized and responsive. Reviewers appreciate prompt notifications on both desktop and mobile, but some mention pop-up placement issues and occasional missed or excessive alerts. - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reminders: Reminders sent via phone voice recordings - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: This aspect helps you interact quickly with patients and coworkers via text or chat, making communication more flexible. Some users say it’s easy and convenient, but others report occasional bugs, message order issues, and reliability concerns. - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Confirmations/Reminders: With this capability, you save significant staff time by automating appointment confirmations and reminders, reducing no-shows and improving communication. Some reviewers find customization options limited and mention occasional issues with timing, integration, or reminders not sending as expected. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Storage: Store and access documents, forms, and photos in one centralized place - For Physical Therapy: Designed specifically for physical therapy practices - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Mobile access lets you manage schedules, communicate with patients, and handle emergencies from anywhere. Users think it’s convenient for remote work and after-hours needs, though some report reliability issues and occasional trouble with call or message functionality. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Scheduling: Track and organize online shifts - Online Voice Transmission: Transmit voice and other information digitally - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Real-time notifications keep you instantly updated on texts, calls, and urgent messages, supporting fast responses. Some reviewers feel it’s invaluable for immediate communication, though a few mention occasional delays or rare issues with appointment updates. - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Subscriber Management: Add or remove subscribers from mailing lists - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (695) 4.3 Based on 695 reviews ## Pricing Value for money 4.1 (627) [View pricing plan details](https://www.capterra.com/p/141842/Weave/pricing/) Weave Pricing $199.00 Other,Per Month It includes: - Up To 15 VOIP Phones (T-85) - Appointment Reminders - Schedule Confirmations - Two-Way Text Messaging - Bulk Texting (monthly allotment varies by plan) - Missed Call Texting - Online Scheduling - Digital Forms - Collections List - Overdue Patients List - Phone Tree - Call Queue - Team Chat Value for money 4.1 (627) 4.1 Based on 627 reviews ## Integrations [ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Booker](https://www.capterra.com/p/90708/Booker/)[ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (655) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (655) 3.9 Based on 655 reviews ## User reviews Overall rating 4.4 Based on 695 reviews Filter by rating 5(439) 4(153) 3(48) 2(20) 1(35) Mentioned topic Sorted by most recent NV Nicole V. Practice Director Medical Practice ### "Best business decision yet..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2026 Our overall experience has been wonderful. We truly could not be happier. It is an incredible value for the money. Pros Bringing on Weave was one of the best decisions we made for our aesthetic medical practice. Our front desk team workflows have improved significantly, increasing productivity and revenue. Weave has also significantly improved the patient communication experience by making it super easy to reach us however it is most convenient. We especially love the option to text instead of waiting on hold. Online scheduling, appointment management, and payment processing has been a huge benefit to our practice as well. As a practice director, the dashboard makes it VERY easy for me to track our team's performance metrics and print reports to include in their performance reviews. The onboarding process was very easy and customer service and continued training options are topnotch. Highly, highly recommend! Cons We have zero complaints about the system itself. Our only small complaint would be the communication issues we had prior to onboarding. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) We were very unhappy with our previous service provider and saw a Weave demo at a conference and were very impressed. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing Weave We saw a demo of both and felt Weave was a better fit for our practice. Better function and better value. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CG Cari G. Business Manager Health, Wellness and Fitness ### "Weave- Best Option for Healthcare!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2026 I have used weave in general dentistry and also in specialty dentistry over the last 10 years and I have tried other options but none of them compare to Weave. The onboarding is always with the most intelligent and customer service oriented individuals and tech support is amazing. Weave is always improving and adding new technology that I am ahead of the curve when it comes to having options right at my fingertips. Pros I love that weave has all the features in one product which is incredible value for the money spent. The payment processing is easy and our patients can pay past due balances with a simple click. The security to keep patient data and information safe is the best of the best. If you have any issues, which isn't often, getting ahold of someone is quick an easy and they are actually able to solve the issue. Weave makes it easy to manage your schedule because there are auto reminders and auto confirmations, but the best is that you can view your schedule from anywhere with their mobile app making appointment management efficient. Cons The only issue I have with weave isn't really their fault, they are not integrating with TDO patient software and we had a workaround for about a year but the maximum amount of patients you can import was not able to extend so we can only use on the software's that fully integrate. Alternatives considered [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) Reasons for choosing Weave All the features Weave offers in one low monthly bill. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL Jamie L. Office Manager Hospital & Health Care ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 28, 2026 We really love being able to stay on top of all our patient communications. The ablity to text appointment reminders and forms saves us lots of time. We also use insurance verification and it's probably the best reason ever to sign up for Weave alone! Pros Scheduling, insurance verification and patient communication! Makes every thing very easy and it's all in one place Cons Not really any. Customer service can be hard if you have to find the right department for your issue. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VM Victor M. Executive Manager Hospital & Health Care ### "great option for medical practices at a fraction of the cost" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 September 28, 2026 Pros the price point. It has features comparable to our legacy phone provider for a fraction of the cost. Very easy to deploy across our locations. Cons some features like call intelligence require call recording which can really slow down the system and cause issues Switched from [One Talk](https://www.capterra.com/p/268546/One-Talk/) the price was just way better than Verizon Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Maribel M. Office Manager Health, Wellness and Fitness ### "needs better customer service " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 September 28, 2026 I have encountered recurring technical issues that hinder the software's performance; consistent functionality would significantly improve the overall user experience. Pros The payment processing feature works great and has significantly streamlined our daily operations. thank you Cons The customer service team lacks the necessary product knowledge to effectively resolve inquiries. Get no where most of the time Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IC Ivette C. Clinic Technician Health, Wellness and Fitness ### "Overall great for clinics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 28, 2026 Pros It makes it easy to contact patients either by phone or messaging, and it allows us to see who is calling if we are connected to the phone. I also like that we can fax easily. Cons When we send faxes it sometimes appears blurry. However, the contents are still readable and this is a minor inconvenience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WV WENDY V. Resupply Lead Medical Practice ### "Resupply Lead " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 Overall, my experience with Weave has been positive. I use it regularly throughout my workday, and it has become an important tool for communicating with patients and managing follow-ups. Having texting, payments, templates, scheduling, and tasks available in one system saves time and helps me stay organized. While there are a few areas that could be improved, it is a useful system that makes managing patient communication much easier. Pros Weave makes it easy to manage several parts of patient communication in one place. I especially like being able to send and receive text messages, collect payments, create message templates, schedule messages, and create tasks for follow-up. The templates are especially helpful because they save time when sending frequently used messages to patients. Overall, it helps keep communication organized and makes our daily workflow more efficient. Cons There are occasional technical issues or features that could be more user-friendly. Sometimes it takes extra steps to find what I need or complete a task, and certain functions could be more streamlined. Improving reliability and making some of the workflows more intuitive would make the system even better. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Jenna S. Office Manager Hospital & Health Care ### "Worth It for Simple, Direct Communications. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 Very user friendly and a great one-stop for all communications with providers and clients. Clients like to text and this is an organized and professional way to do so. Pros Efficiency of having a call, text, and fax all in one spot. Extremely user friendly. Clean visual display. Cons Having to manually refresh browser at times to see new incoming faxes - sometimes on my phone app I can see a new notification but it doesn't show up at all on browser at the same time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Medical assistant Medical Practice ### "Weave review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 28, 2026 My overall experience with using weave has been incredibly easy and straightforward to use. I been using it for about 2 years now. Pros The appointment scheduling, appointment management, security and the fax method and customer support. Cons There is nothing I have to say about not liking anything from weave because nothing has been given be issues. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mila J. New Patient Coordinator Hospital & Health Care ### "Reduce the phone tag" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 Overall, I am really happy with it. It's helped me keep the line of communication open and patients seem to be satisfied. Pros I really like that I can communicate better with patients. If I can't reach them via phone I can send them a text message. I can also see if patients have been calling back and have an idea as to who in the clinic called them. Cons I think I don't like not being able to update my own voicemail greeting. In order for me to do this I need an admin to update it for me. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) I'm not sure what all went into the decision. I know I waas consulted and felt that this would be really good thing to switch to based on all the features I saw. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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