# Page 10 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Weave the right Dental solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 10 - Reviews of Weave ## Showing most helpful reviews Showing 226-250 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Madison M. patient journey coordinator Medical Practice Used the software for: 2+ years ### "Best Communication Platform I've Tried" August 17, 2023 5.0 Weave is my favorite communication platform I have tried thus far in my career Pros Weave is extremely user friendly, has helpful features like "tags" on messages and a team chat for internal communication, and the capability to switch across locations of a company without completely logging in or out. Cons Weave often has small glitches that are more a nuisance than a roadblock for patient communication, but their team is quick to troubleshoot and fix them when it is brought to their attention. Review Source JJ Joshua J. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Good concept that has gotten very buggy lately" May 24, 2022 2.0 Increasingly buggy software and support that used to be fast to respond now often takes days to get a hold of someone. Pros When we first started with Weave we had good success with the software, good integration to our EMR, and high satisfaction. That is not the case anymore. Cons The software has become increasingly buggy lately on all platforms. There are no new EMR integrations lately and our current EMR has been unsupported for several years. If I could find something else that did everything weave did I’d replace it Reason for choosing Weave Features. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Texting + VoIP and EMR integration Review Source TW Tiara W. Front Desk Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Weave is a life saver for our pratice!" November 2, 2022 5.0 Pros Being able to combine weave with Open Dental and getting patients information automatically transferred over. Cons At the moment we are very pleased with Weave and have no complaints! Review Source VR Verified Reviewer Billing Manager Medical Practice Used the software for: 6-12 months ### "Ease and Convenience" February 28, 2024 5.0 Good! Very happy with Weave!! Convenience is a must now a days. Patients like the messaging and payment links as much as we do! Pros Contact with patients through messaging! Cons Updates allowing us to access all our patients in messaging and sending payment links. You have to update often and its quite the process. Review Source TS Theresa S. Practice Manager Medical Practice Used the software for: 6-12 months ### "Great Product" June 1, 2022 4.0 Pros I like the ease of being able to see who is calling and I like that it is more realtime verses our previous product. Cons I would like weave to be able to call patients through their phones to remind of appointments. There is a huge age group of people we are missing by not being able to call them through their phones. The phones do not always run smooth - sometimes there is a lag on the phone. Review Source TD Tammy D. Office Manger Veterinary Used the software for: 1-2 years ### "Weave makes client communication a breeze" February 28, 2024 5.0 Pros Weave allows our staff to easily communicate with our clients while reducing phone time. This allows our staff to make better use of their time. Weave is used to deliver lab results (when appropriate), do call backs to check on patients, and remind clients of upcoming appointments and medications needed. Cons Occasionally, we will have dropped calls due to internet lags. Review Source JL Jesse L. Owner Hospital & Health Care Used the software for: 1-2 years ### "Promising but expensive and they fail to follow through" May 24, 2022 2.0 Overall our communication has improved with clients because we are able to text them but it seems like every week we have some sort of reliability issue with using Weave. Customer service has been completely unresponsive multiple times for our issues. Pros Overall the features and product are promising and useful for client communication. It's extremely helpful to have a text messaging and phone system for client management. Cons The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better it would still be high but when the product is unreliable and customer service is completely unresponsive the cost is prohibitive. Review Source ML Megan L. Treatment Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Highly recommend Weave for Dental offices" May 24, 2022 5.0 We love Weave and are so happy to have this communications software. Pros Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly. Cons The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Weave The overall features and user friendly interface with weave were exceptional. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) The software was not reliable and not user friendly. Support was also extremely difficult to interact with. Review Source PW Phoenix W. Dental Assistant Hospital & Health Care Used the software for: 1-2 years ### "You better beWEAVE it!" February 28, 2024 5.0 Pros I love Weave!! I honestly dont know how I survived before it. I can stay in the room with my patient the entire time and let the Doctor know its a great time for him to come in, so to preset anything to patiewnt relayed to me of concern directly to the Doctor so he can come in and address it with ease. LOVE LOVEELOVE IT!! Cons None that I can think of honestly, maybe that I cant get it to log in on my phone. Review Source GR Gloria R. Prior Athorization Medical Practice Used the software for: 1-2 years ### "10/20 recommend weave to other employers" February 28, 2024 5.0 Pros It is very user friendly and has helped our office tremendously in having better ways to schedule and communicate with our patients! Cons Took some getting used to using a new software but highly recommend this priduct Review Source JB Jenna B. Patient Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Weave has improved my daily my daily workflow" February 28, 2024 4.0 Weave has been great the transition was easy, and has improved our overall communication with our patients which was our main goal when transitioning. Pros Weave makes communicating with patient easy and efficient; weather it be by phone or text message while the in office or while on the go. Cons Not a fan of the chat option for in house users Review Source KM Kelly M. owner Retail Used the software for: 2+ years ### "Makes communication with clients so much easier" March 1, 2023 5.0 Being a small business, we don't have a front desk staff, so this makes it so easy to communicate with our clients and I can easily text someone when I'm between clients vs playing phone tag with someone. Pros I love the ease of using it, I can log in and see who has confirmed appointments, I can send review requests to most recent guests, and I can communicate via text with someone who has questions or wants to buy a gift card. Cons There aren't any features missing. I am very happy with it. Review Source EE Erika E. Office Manager Medical Practice Used the software for: 2+ years ### "Weave review" June 1, 2022 4.0 Utilizing staff more when we do not have to spend as much time contacting patients/calling. Easy of working texts between patients, etc. Pros The ease of scheduling/reach out to patients via text is great. The automated features are ideal for us as well. Cons It faults from time to time and kicks us out - logging in frequently is a common thing. Reason for choosing Weave Reviews and other dentists we know used it. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Overall ease of weave/compatibility with our software (MacPractice) Review Source FT Felix T. Owner Medical Practice Used the software for: 6-12 months ### "Your Sales Staff is incompetent and lies when they don't know the correct answer" December 13, 2022 1.0 Horrible Pros I was encouraged to try this system by my staff because at a Pearle vision conference we asked the sales team point blank does Weave fully integrate with our point of sale system OD Pro. Their answer was yes and I was reasured that if we did not like the system we could get all of our money back. One month in to integration and we are finding no integration with our system because sales staff lied to us. We stopped using your system for that reason and asked for a refund and only got a partial refund prorated to the amount of time we have used this useless system. Next time if you don't know the answer to a question you should find out before you make promises Cons Zero integration with our POS at the time. Reason for choosing Weave Sales pitch Review Source BM Bryan M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great product, support is lacking" March 25, 2020 4.0 Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it. Pros We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave. Cons The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Weave They replaced our phone system at a better price than our old phone system, plus the software features. None of the other products I considered had the potential to replace the phone system. Review Source lG laurie G. owner Retail Used the software for: 6-12 months ### "don't miss a call" April 29, 2020 5.0 We are capturing more customers that "call around" looking for a particular product with the ability to text pricing and pictures, specifications, etc. I like that keeps a log of text conversations for each customer. They have improved features so it is much easier to add a customer or details than when we started with the product. I like that we can follow up with a text when we reach a customers voice mail or mail box is full. We find that texting is a preference for many people now so Weave has been very instrumental in helping our business. Pros We wanted a better way to connect with customers rather than using personal cell phones for messaging. We also wanted to capture the calls we missed when phone line was tied up. I found out about weave from my dentist who messages reminders for appointments, etc. I thought it would be a great way for us to message customers who have appts for warranty. I like the fact that a caller can choose to text a message to our office number. I have made sales on just text alone. Now with the added feature of adding pictures Weave is that much better for us. Now with the Covid19 precautions, we can share pictures of products or problems that need repaired , answer questions remotely without exposing either party Cons I think the developers have been great with constantly improving the product. The ability to add pictures was very helpful. The only drawback I've seen so far is that I get logged out both on my phone and on my computer, so sometimes I forget to log back in and miss messages coming across. Fortunately we have several staff that moniter the weave so they come ask if I saw my customers message. Review Source TD Thomas D. Front Desk Coordinator Medical Practice Used the software for: 2+ years ### "Weave Review from Tisseront Orthodontics" September 7, 2022 4.0 Weave has been integral to running the practice. While there are many ways I feel it could improve, it does its job well. Pros The ease of access between the computer app and the phone app is phenomenal. Not only are we able to easily get in touch with patients but I do not need to give out my person number for any reason. Cons The integration could use a lot of work. Weave only pulls information from Cloud9 once a day so any changes we make during the day to contact information or appointments are not reflected immediately. Review Source JD Janet D. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend Weave" March 6, 2023 5.0 If Weave could improve the pateint side of it wit a pateint portal I would give Weave 5 stars accross the board, it is a time saver and very user friendly. Pros Weve's text communiction in office and with patients is outstanding. ALso, the ease of retrieving messages off hours is fantastic. Cons What I like least about this software is Weave does not provide a patient portal for patient's to view appointments, account history or pay balances directly without having to call in for a text to pay. Review Source ML Marsha L. Office Manager Medical Practice Used the software for: 1-2 years ### "Customer Service is terrible!!" November 17, 2022 2.0 We loved everything about Weave until September 12th when we installed a new server and updated our dental software to the latest version. After that, only the phones would work!! Their software would not sync with our dental software so we had to return to just manual confirmations. We went back and forth with them trying to resolve the issue for 2 months!! Working with their support team was TERRIBLE!! They would not keep in contact with us as to what was happening and when we would reach out to them, it would take days to get a response, then the response would be something ridiculous like, "the technician couldn't find his dog last night" or "the technician is out sick". They did not think it was an emergency their product was not working!! When I informed them we would be taking our business elsewhere, their response was, "I don't really blame you"! Pros We loved everything about the software and the phone system! Cons Their customer service representatives don't seem to care when you have issues with their product. Reason for choosing Weave Because our phone system needed updating, we liked the phone pop option and basically, because it was a 1 stop shop so to speak. Review Source LH Lee H. Dentist Hospital & Health Care Used the software for: 2+ years ### "We love it " February 28, 2024 5.0 We utilize it every day, multiple times a day. Pros At this point, I can’t practice without it. Cons I wish I could schedule patients so it could write back. Review Source NB Nicole B. Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Great value for the money!" June 1, 2022 5.0 Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually. Pros Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook. Cons It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did. Reason for choosing Weave Front office Switched from [Birdeye Referrals](https://www.capterra.com/p/241053/Birdeye-Referrals/)[Birdeye Messaging](https://www.capterra.com/p/241052/Birdeye-Messaging/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Because Weave communicates better with Dentrix and helps my Practice Manager. It does not do everything BirdEye could do, so I manage that manually now, but am happy for the productivity of the front office, so that is ultimately what is most important. Review Source AW Ann W. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is awesome!" March 9, 2023 5.0 Overall we enjoy using Weave in our office and love the App that each team member can have to see the schedule and I as the office admin to utilize the app from wherever I may be! Pros We love being able to text with our patients and our patients love the reminders! Cons It would be nice to be able to send out a group text to patients. Review Source AV Alanna V. Office Administrator Medical Practice Used the software for: 2+ years ### "Makes day easier!" February 28, 2023 5.0 Overall our Weave experience has been very positive, I consider it a very helpful tool in performing my daily tasks. Pros This software makes it very easy to keep up with appointment confirmations and our patients really enjoy the flexibility to text information to me and get speedy answers with no call waiting. Cons Some of our patients feel they get too many reminders. The only issue we've had is that some patients get a reminder after they have cancelled or changed and appointment. Review Source RQ Ruby Q. Dental Insurance Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome Communication Tool" February 28, 2023 5.0 Pros Our office loves to use Weave daily to communicate with our patients in every way, via text, email, reminders, phone calls, etc. Cons We enjoy all the features however at times it does need a lot of updates. Review Source KR Kiesha R. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is a life saver" June 1, 2022 5.0 AMAZING!! From ease of using, user friendly app and amazing customer service I highly recommend. Pros Saves time with confirmation and now we use the digital forms and has really made everything more stream lined! Cons Wish there was live online scheduling and able to do one certain day messaging Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Weave Customer Service, Ease and overall better system Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.