# Page 11 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Weave the right Patient Engagement solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 11 - Reviews of Weave ## Showing most helpful reviews Showing 251-275 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Ann W. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is awesome!" March 9, 2023 5.0 Overall we enjoy using in our office and love the App that each team member can have to see the schedule and I as the office admin to utilize the app from wherever I may be! Pros We love being able to text with our patients and our patients love the reminders! Cons It would be nice to be able to send out a group text to patients. Review Source AV Alanna V. Office Administrator Medical Practice Used the software for: 2+ years ### "Makes day easier!" February 28, 2023 5.0 Overall our experience has been very positive, I consider it a very helpful tool in performing my daily tasks. Pros This software makes it very easy to keep up with appointment confirmations and our patients really enjoy the flexibility to text information to me and get speedy answers with no call waiting. Cons Some of our patients feel they get too many reminders. The only issue we've had is that some patients get a reminder after they have cancelled or changed and appointment. Review Source RQ Ruby Q. Dental Insurance Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome Communication Tool" February 28, 2023 5.0 Pros Our office loves to use daily to communicate with our patients in every way, via text, email, reminders, phone calls, etc. Cons We enjoy all the features however at times it does need a lot of updates. Review Source KR Kiesha R. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is a life saver" June 1, 2022 5.0 AMAZING!! From ease of using, user friendly app and amazing customer service I highly recommend. Pros Saves time with confirmation and now we use the digital forms and has really made everything more stream lined! Cons Wish there was live online scheduling and able to do one certain day messaging Alternatives considered [Adit](https://www.capterra.com/p/208534/Adit/) Reason for choosing Weave Customer Service, Ease and overall better system Review Source MM Marianne M. Optometrist Medical Practice Used the software for: 2+ years ### "Great product! " March 8, 2023 5.0 Pros I love that I can ise the app at home to call a patient and they see my office number. Automatic reminders for patients have improved our no show rate. My techs enjoy being able to text patients from the system. Cons It is a bit on the pricy side. The cordless phone is not intuitive to use. Review Source TK Tina K. Office Manager Medical Practice Used the software for: 1-2 years ### "Overall good experiance" May 22, 2024 5.0 Overall, things have been very good using . Pros Once set up, simple to use. Very convenient Cons Some days are glitches, but that is technology Switched from [RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) With Revolution it did not give us an option for patient / customer reviews Review Source AL Anna L. Owner/office manager Hospital & Health Care Used the software for: 2+ years ### "App lacking and customer service lacks" May 24, 2022 2.0 I am used to it, but hopeful that it may improve. Pros Reminders seems to be the only thing that is good about the software Cons Prices and and the lack of correspondence from real life person Reason for choosing Weave Because at that time it was good and the service was good. Review Source KH Kathy H. Office Manager Mental Health Care Used the software for: 2+ years ### "Weave Review" May 24, 2022 4.0 Getting support is not very easy. Wish I had a dedicated person that knew us and our office. Pros frees up my time spent on confirming patients. Even with Weave some patients still need to be called to confirm. Other patients complain about the number of texts that we send. Cons Wish I could contact tons of patients at the same time. Not just 10 at a time. I quit using this feature because I was constantly forgetting who had what sent to them. At least with Solution Reach I could contact many people at once. Reason for choosing Weave Because out IT people said it was good Review Source TV Tanya V. Office Manager Medical Practice Used the software for: 2+ years ### "Great all around product!" June 7, 2022 4.0 Sometimes we find that the technology has gone down and then repaired however we aren't notified until after the fat. I think that the communication from when there is an issue could be better. Pros Our patients love getting texts and emails from us through . I feel this technology has really made it easier to communicate. Cons Our internet can be spotty in the office so if it is not working correctly we can have issues. We often have phones calls that are not great as well. Reason for choosing Weave Ease of use and recommendations from others Review Source TP Tanya P. Scheduler Medical Practice Used the software for: 1-2 years ### "Texting is the best feature" May 24, 2022 3.0 Pros We enjoy the capability of texting our patients and being able to receive pictures via text. It makes diagnosis of emergency's much easier and more convenient sometimes to text patients than playing phone tag all day. Cons We have had numerous technical difficulties with various features. It has been very difficult to get in touch with a technician, especially when it's time sensitive. The caller ID works most of the time but often it won't bring up a number. We had a lot of issues with the reminder/confirmation feature at first. Most of these problems have been worked out but with much staff time involved. Review Source Kristos R. Spa Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Surprisingly helpful however requires consistent feedback to build a smooth flow." July 7, 2018 4.0 We have freed up a lot of time for our front desk agents to spend more quality time with clients in person. It has reduced the number of phone calls coming in drastically. I still wish I could read the conversations so I can provide feedback on what the AI is saying to my clients. Pros I like that the customer support staff has been extremely responsive with requests we have made about how to train the AI to respond in a friendly, personal, and consistent manner. I love that all the requests we make can be tracked on the dashboard. I like that the dashboard keeps adding preferences/settings so that you can tweak the experience for based on client needs. Once again, my favorite part is the responsiveness and determination of the staff to accomplish and maintain our goals with this software. Cons I wish the dashboard was more user friendly and provided more information about chat stats. One major flaw for us is that we can't monitor the conversations so we don't really know what this thing is saying to our clients, unless they show us the texts. This is something that they definitely need to find a work around for. We are also having issues adding the Chat Widget to our Wordpress site, however the team has been working with us to help resolved this dilemma. Review Source Response from Weave November 3, 2018 Hi Kristos, thank you for your review and confidence in our service! Since your review, we have made many improvements to our service, including the ability to see chat transcripts through our new Live Dashboard. Please reach out to Customer Support and we will share more details! AR Alicia R. Optometrist Health, Wellness and Fitness Used the software for: 1-2 years ### "Why I switched to Weave" May 26, 2022 5.0 Not really having any issues with the product not working Pros Our office likes the fact that our phones are not being tied up, that we can received multiple calls at the same time. We also like the fact that we can communicate with our patients via text message, which also saves time. The appointment reminders & glasses/ contact lens notifications are also a plus Cons I can't think of anything that we are having an issue with Review Source GM Gina M. Office Manager Medical Practice Used the software for: 2+ years ### "Saving appointments and time" May 24, 2022 5.0 So thankful we added . Our "no show's" for appointments has dropped dramatically. We are also able to contact our patients and receive a response more readily than before. Pros is easy to navigate and use. A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours Cons It would be nice to send a text to different parents regarding their child's appointment. Review Source SB Shanell B. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Extremely difficult to work with" June 1, 2022 3.0 Completely unpleasant. We were sold on the promise of features that were not true, the implementation process was a nightmare, contacting customer support was a nightmare Pros The inner office chat was helpful for communicating with staff Cons Confirmations were not going out to minors and we are a pediatric office. Reason for choosing Weave The bundle of products Review Source LW Landon W. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Very pleased optometry practice" June 9, 2022 5.0 Pros The integration with our EHR (Crystal PM) has been very nice. The text functionality is tremendous, patients really appreciate how it feels like texting a real person and not an automated system. Cons I would love to see more templates for texting and some ability to mass text patients. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Review Source RS Roxane S. Clinical director Health, Wellness and Fitness Used the software for: 6-12 months ### "Good software, poor support and customer service!" May 25, 2022 4.0 Overall we like software. It has helped symplied a lot of our tasks. The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left. Pros The ability to enter patient information to call and text them without digging into the EMR. Calling directly from the software without the need to dial the number. Love the text to pay link, the call recording, the patient history. Overall easy friendly software. Cons Integration with our EMR to avoid duplicate work. The system bugs a lot and thr lack of customer service. The limited option and basic platform to email marketing to our patient. Reason for choosing Weave None Switched from [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) The integration with our EMR. Which does not really exist as we have to export a list on CSV of our patients. And then you can only do it once other wise it replace it everytime. So we have to enter our patients list on a daily basis. Integrated payment system. Review Source LS LESLIA S. MA Medical Practice Used the software for: 1-2 years ### "Weave is so easy to use! Helpful, simple. engaging " February 28, 2024 4.0 Pros The simplicity it is easy to use! IT IS very straight forward it gets the job done! The platform is well put together! Cons Often things would get missed, with many phones messages go to the main number rather than extensions or the specific person who sent it Review Source gW gloria W. Insurance Health, Wellness and Fitness Used the software for: 2+ years ### "Technological game changer!" May 24, 2022 5.0 Happy! Pros The integration of this software was not complicated. Our patients love the ability to communicate with our office via texts! There are many other options and features that are beneficial as well. Cons Sometimes there are glitches where there is static or the inability to hear the person on the other line. This is rare. Review Source CE Craig E. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Once excellent service suffering declines in reliability and support" November 9, 2021 4.0 Pros The integration of a phone system and business text is great. The fact that it integrates with our practice management software and allows us to send reminders and mass texts to patients is fantastic. Cons The app interface is small, about the size of a normal cell phone face. There’s no excuse for this on a desktop app. Also, the text feature is limited. All texts come into one inbox, and there’s no way to parse out individual conversations by user. In other words, there are no text threads to help organize things. Finally, Service quality issues have plagued with over the past couple of months. Currently there is an outage, which prompted me to write this review. It is becoming less reliable, and also it takes a long time to get through to support. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) We’ve had direct integration into our practice management software allowing us to identify patients when they call, and to send a text reminders for appointments. The process is very automated and a big timesaver. Review Source EG Eric G. Clinic Director Hospital & Health Care Used the software for: 1-2 years ### "Weave Review" May 24, 2022 3.0 They kept telling us that they would develop new changes and never did Pros We like what was sold us, google reviews, text to pay, call recording, reports Cons Google reviews, call recordings, faxing was horrible Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Weave Because of the emr intergration but it never happened Review Source mM meg M. DOO Hospital & Health Care Used the software for: 2+ years ### "Great Asset" November 23, 2021 4.0 I have used for 5+ years. The product is good, but the service has gone down hill. I can get in touch with Sales Team immediately, but am waiting for hours in chat to get product support. Pros Love the ability to text patients, know who is calling when they call, check overdue recalls, and recently the practice analytics Cons Glitchy, support is incredibly hard to receive from Reason for choosing Weave I have and SolutionReach. They both have features the other does not. Review Source CM Cheri M. Administrator/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great decision" February 28, 2023 5.0 has been a great experience and definitely worth the cost. Customer support is always spot on. Pros We love , it is a great form of communication with our patients. They love it also because of the appointment reminders and the ease of scheduling an appointment if they can't call. Cons Would love to be able to schedule an appointment from my phone, especially on weekends when patients reach out. Review Source JD Jennifer D. Patient Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Very very easy to learn" February 28, 2024 5.0 Pros I love how makes communication so much easier with our patients Cons Nothing, I like everything about , especially their customer service. Review Source BW Brian W. Technician Medical Devices Used the software for: 6-12 months ### "Weave works great with our company" August 23, 2022 4.0 has been great. It makes sure we don't miss a thing with any of our clients Pros It's kinda easy to use like a cell phone app. Cons Nothing really comes to mind about any of the feature that we use. Review Source LN Lynsey N. Clinic Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave review" March 4, 2024 5.0 Pros I like the ability to record and listen back on calls! Cons That it doesn't connect to our EHR. It makes it hard because u have to manually uploaded our contacts. 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