# Page 12 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 12 - Reviews of Weave ## Showing most helpful reviews Showing 276-300 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EG Eric G. Clinic Director Hospital & Health Care Used the software for: 1-2 years ### "Weave Review" May 24, 2022 3.0 They kept telling us that they would develop new changes and never did Pros We like what was sold us, google reviews, text to pay, call recording, reports Cons Google reviews, call recordings, faxing was horrible Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Weave Because of the emr intergration but it never happened Review Source mM meg M. DOO Hospital & Health Care Used the software for: 2+ years ### "Great Asset" November 23, 2021 4.0 I have used Weave for 5+ years. The product is good, but the service has gone down hill. I can get in touch with Sales Team immediately, but am waiting for hours in chat to get product support. Pros Love the ability to text patients, know who is calling when they call, check overdue recalls, and recently the practice analytics Cons Glitchy, support is incredibly hard to receive from Weave Reason for choosing Weave I have Weave and SolutionReach. They both have features the other does not. Review Source CM Cheri M. Administrator/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great decision" February 28, 2023 5.0 Weave has been a great experience and definitely worth the cost. Customer support is always spot on. Pros We love weave, it is a great form of communication with our patients. They love it also because of the appointment reminders and the ease of scheduling an appointment if they can't call. Cons Would love to be able to schedule an appointment from my phone, especially on weekends when patients reach out. Review Source JD Jennifer D. Patient Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Very very easy to learn" February 28, 2024 5.0 Pros I love how weave makes communication so much easier with our patients Cons Nothing, I like everything about weave, especially their customer service. Review Source BW Brian W. Technician Medical Devices Used the software for: 6-12 months ### "Weave works great with our company" August 23, 2022 4.0 Weave has been great. It makes sure we don't miss a thing with any of our clients Pros It's kinda easy to use like a cell phone app. Cons Nothing really comes to mind about any of the feature that we use. Review Source LN Lynsey N. Clinic Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave review" March 4, 2024 5.0 Pros I like the ability to record and listen back on calls! Cons That it doesn't connect to our EHR. It makes it hard because u have to manually uploaded our contacts. Review Source TM Terry M. Insurance Coordinator Medical Practice Used the software for: 1-2 years ### "Weave" June 7, 2022 5.0 Love Weave. It has been a great asset to the office. Pros Easy to use. Efficient in notifying patients. Messaging between team is great. Cons Would like to be able to remove some of the links on the screen that is not in use so the window doesn't take up so much room on the monitor. Or perhaps able to resize the window and move the links around and put those that are not used at the bottom. Would like to be able to adjust the message that is sent to the patients to arrive 15 minutes prior to their appointment time for New patients only. And to arrive 30 minutes early to appointment time for Cosmetic patients. Review Source TM Tracey M. OFFICE MANAGER Health, Wellness and Fitness Used the software for: 1-2 years ### "Great phone system for our office" May 24, 2022 5.0 Great, except for customer service who I had set up twice to go over products and how to use them and they canceled on me both times. Pros Weave is simple to use and makes life easier at the office. It takes care of doing things we now do not have to do. Cons I wish customer service was better about teaching us the system.. Reason for choosing Weave The system itself seemed to do more then the system we used to have. Review Source SH Steve H. Owner Medical Practice Used the software for: 2+ years ### "Love Weave - Hate the Price Hike" March 6, 2023 5.0 Happy Pros We love how well it integrates into our EHR and HIPPA information - it allows us to be in contact with patients at all times of the day if needed. Cons They seem to increase the $ without notice and way too often. Just need to lock accounts in and simmer down. Reason for choosing Weave Great initial price with fair discount, however that has changed drastically Review Source AA Angela A. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Product/ BAD Customer Service!" June 22, 2021 3.0 Pros Great Product in all features when it works. Cons Customer service is AWFUL . I've had 2 major issues since we onboarded 8 months ago. After trying to get someone to help via chat and that didn't work, I tried to call ( I couldn't find a support phone number until I finally got it from sales person) and was on hold 2x for over an hour each time. Thinking this might be a one time issue and gave the benefit of the doubt. Then a second issue arises several months later with the same process.... the live chat person as he was checking on something "Ended the session" and thinking it was and accident tried live chat again. He connected again and then immediately "Ended the Session". 3rd time it was fixed through live chat with a different person, but that was 3 hrs of my day and nothing explained. THERE HAS TO BE A BETTER WAY! Review Source Lucy R. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "frontdeskAI get the job done" October 21, 2019 5.0 We have had a few problems with forwarding and picking up missed calls, but the customer service end of FrontdeskAI is very helpful and efficient. Pros I like how friendly the software is when texting back and forth with clients. It does a really good job of making sure people feel supported. I also like how easy it is to integrate with our booking software, Mindbody. Cons It is not the easiest platform to customize. I cannot see the text messages between clients and the AI, and I cannot interject and change the discussion. Alternatives considered [Bowtie AI](https://www.capterra.com/p/170806/Bowtie-AI/) Review Source Response from Weave October 22, 2019 Hi Lucy, Thanks for your feedback. We will make sure your share your thoughts with our team. VM Vincent M. Marketing Director Medical Practice Used the software for: 2+ years ### "Building A Budle of product, based on company size and budgets. " June 1, 2022 4.0 We have had a great overall experience with Weave, but recently the product price has increased to a price we are not comfortable paying at the time. Additionally we were under the impression that we were grandfathered in our price and were not expecting the price to increase. Pros We currently love how easily, the product is able to integrate with our software. Cons The Cost of adding any new features. It becomes a little too much. Review Source JS Jenny S. Manager Veterinary Used the software for: 2+ years ### "A good service with issues" June 9, 2022 2.0 The setup was not good. There wasn't anybody local helping us and the bases for all our portables phones are just in a pile on the floor. I've tried to discuss connection issues with them but they consistently say it's either a known issue that they can't fix or it's our router (which we replaced and the connection issues didn't improve). Customer service used to be really hard to get ahold of - hold times of 30+ minutes. That is much better now but it's still difficult on the phone, easier via chat. Pros I like the ease of using the texting and messaging options. Cons Connection issues are constant with our phones: dropped calls, poor connection, etc. The phones have a lot of glitches where they won't dial out sometimes. Review Source kP kristine P. OFC COORDN Medical Practice Used the software for: 1-2 years ### "Great Product" February 28, 2024 5.0 Pros Its user friendly good customer service Cons cost pretty consistently goes up - sometimes with no warning Review Source Annelise K. Operations manager Health, Wellness and Fitness Used the software for: 2+ years ### "Essential for business" July 28, 2021 5.0 Pros I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users. Cons ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me. Review Source LA Louise A. Office Manager Medical Practice Used the software for: 2+ years ### "Weaview " June 1, 2022 5.0 Pros The ease of getting into the app when I need to send a mass message to our patients from my cell phone. The phone system is easy and efficient for the office. Cons I have addressed this issue to weave before, but it is not been implemented. I receive requests through my email for exams. There are many patients with the same first and last name. There needs to be a date of birth to find out which patient is requesting the exam. I had to call the 4 different patients to find out who requested the exam. Wasted time and embarrassing. Review Source PA Pamela A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Weave continues to improve and offer more features" March 9, 2023 5.0 Weave allowed us to integrate with our Practice management software for phones, text, appointment reminders and review. Pros Phone call tracking and recording. This has been invaluable in training and client service Cons It is sometimes a long wait for help and support. Review Source VR Verified Reviewer Operations Medical Practice Used the software for: Less than 6 months ### "WORST COMPANY MODEL IN HISTORY" March 5, 2019 3.0 Here is where Weave loses you, The only department that answers your call is sales and they can only sell Weave to you. They told us in Jan they would set us up, they charged us...but no set up, no phones, no service, and wait for it NO ONE REPLYING TO EMAILS OR VOICEMAILS!!!! Finally we go through sales and get a person who "apologizes" "alerts you they are aware the lack of staffing in customer service etc etc ...They said we will credit your account for January, get you your phones etc ..ok. I am nothing if not patient. Feb comes we are ...wait for it billed again and the phones install mid Feb. , wait what I paid for two months now ...NO ONE REPLIES TO OUR TRAINING REQUESTS... We watch the few videos provided online to get the basics... but nothing on setting up our account proper to fully use the Weave. Stressful! I call again I am requesting 2 phones and no more auto bill ... I want my two months charges back because its FEB 27 and we aren't running the program yet!!! NO ONE REPLIES...Call Sales again all lovely frustrated people. Mucho apologies and I'm ready to just quit the whole program which might be good if we knew how to use it??? Have you ever had software implemented by you, no support, no training ... well that is the business model, and they just keep auto billing you and ignoring you., Im calling my friends at Polycom today to discuss this joint venture decision because its a poor one. Still waiting for my call back for my "escalation" ticket ! Pros The sales pitch which does not equate to the product. The only feature that consistently works well is confirming appointments in the patient pop up display. Cons \-Balances are not Patient Only so the balance info does not preclude you from needing to still check the Dentrix ledger. -The Online version has only one calendar display option "list" so you do not know the provider for each appointment not helpful when trying to reschedule etc. -The app does not answer calls properly -The app has no online training. Review Source KA Kassie A. owner Hospital & Health Care Used the software for: 1-2 years ### "Thoroughly disappointed and perpetually frustrated" May 25, 2022 3.0 Very unhappy. Pros The ability to text clients. That is really the only thing we consistently have liked. Cons Mobile app functionality is poor. Real-time notifications don't happen regularly. Unable to set up several features we were told we could have prior to purchase. Review Source NR Nancy R. Owner Veterinary Used the software for: Less than 6 months ### "Customer service is disorganized at best - what a nightmare" December 21, 2021 1.0 Horrible. The implementation team does not know what they are doing. This was an incredibly stressful experience and they continue bothering me MONTHS after cancelling with mistakes! Pros I liked the idea of it. It seemed like it would streamline our communications systems but it was an absolute nightmare I would not wish on anyone. Cons The biggest drawback was the fact that they screwed up my phone lines and somehow set my (the business owner's) PERSONAL CELL PHONE NUMBER as the outgoing phone number. So now a TON of clients have my personal number and call and text me at all hours of the day and night for mundane tasks like setting up an appointment. The only person that cared about this problem or even saw it as an issue was the person tasked with trying to save the account, BB. The phones were constantly dropping calls, which they informed me MONTHS into implementation was due to not having an ethernet connection - which, had it been mentioned, we never would have bought this in the first place. I'm still getting bills dated AFTER I cancelled, which now they act like it's the final notice. The sales team promises things the software cannot deliver, and the implementation and training teams frankly have no idea what they are doing. I lost an incredible amount of business due to this crappy software. It is honestly one of my worst decisions as a business owner to try this out. Review Source JF Julia F. Chief Operations Officer Medical Practice Used the software for: 2+ years ### "Long Time User" June 1, 2022 5.0 Communication is key to our practice and Weave helps us with all aspects of this. Pros We utilize Weave features in many ways at our practice, such as interoffice chatting, text message communication with patients, phones, faxing and text to pay. All features help our practice to run smoothly. Cons The only complaint that I have is that it takes time for the software to upload from our operating system so there is a delay when we need to communicate with a new patient that was just added. Review Source DA Dave A. onnections Pastor Religious Institutions Used the software for: 2+ years ### "Happy Customer" March 6, 2023 5.0 Very positive Pros We use Weave as our primary VOIP system. It has been a very good solution for our organization Cons There really isn't anything I would poi t to as a flaw in this system Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Weave Pricing and recommendations from other users Review Source LH Laura H. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave in real time, makes it easier." May 8, 2020 5.0 Overall I am happy with Weave's text and chat messaging, along with the ease of faxes. The phone system has worked well too. Pros Daily use of Weave in real time text and employee chat has made such a huge difference in our practice. No checking emails or missing as many calls; with live text. Also, communication between employees with individual employees or all staff, all departments has been a time saver. Pt reminders, and or emergency messaging is easy for communicating with Patients. Faxes in and out system works great(saves print). Cons Integration was not bad, some problems were with original faxes (third party) I had to cancel this with WEAVE and go to an outside service; since then Weave changed third parties and we have no issues. At times, we have minor hiccups that had to be worked out with customer service or higher up. I do wish there was an easier over ride system(set time and dates ahead). Dealing with COVID19 and many schedule changes in the office, I think changing messages should be easier to do, then the system in process now. Reason for choosing Weave Checked reviews and chats on Eyefinity and or Weave out on the web. Review Source Debra S. Spa Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Peace of Mind with Frontdesk AI " October 21, 2019 5.0 One word - Great partner to work with one word :LIFESAVER. Pros Peace of mind, when our systems go down due environmental issues, internet , electricity things we cannot control as a a business - we can still operate with our AI working for and with us. I am amazed that I didn't move forward with them years back... I cant say enough how they have kept our business alive during times-of distress based in Florida we have quite a few outages, and storms. AI has been a lifesaver.! Cons One of the comments I might say , clients at some point make comments about texting vs phone calls my answer is simple, we are off line of communications, due to nature. Communication via texting gives the client the answers immediately vs waiting for internet etc. Might be the only least liked issue Reason for choosing Weave response time, and follow through with a seamless transformation .. Review Source Response from Weave October 22, 2019 Debra, your kind words mean so much. Thank you. I'm glad our product has been so helpful. SS Shane S. Owner Veterinary Used the software for: Less than 6 months ### "No help and costs time instead of saving" January 31, 2024 1.0 As bad as it could get. No help, time consuming. Not worth it. Pros Not one aspect is good. Customer service is horrible. Cons There was not one thing i liked other than what we were sold on that turned out to be empty promises Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) Better appointment management and client communication. Review Source Response from Weave February 5, 2024 Hi Shane, thank you for your feedback. We are so sorry you had a poor experience with Weave – we’re always looking for ways to improve and your feedback is important to us. If you're willing to share more information with our Customer Success team, please reach out to customersuccess@getweave.com. Talk to a Capterra advisor for free and get results within 15 minutes.