# Page 12 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Weave the right Appointment Reminder solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) [View alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 12 - Reviews of Weave ## Showing most helpful reviews Showing 276-300 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VM Vincent M. Marketing Director Medical Practice Used the software for: 2+ years ### "Building A Budle of product, based on company size and budgets. " June 1, 2022 4.0 We have had a great overall experience with Weave, but recently the product price has increased to a price we are not comfortable paying at the time. Additionally we were under the impression that we were grandfathered in our price and were not expecting the price to increase. Pros We currently love how easily, the product is able to integrate with our software. Cons The Cost of adding any new features. It becomes a little too much. Review Source JS Jenny S. Manager Veterinary Used the software for: 2+ years ### "A good service with issues" June 9, 2022 2.0 The setup was not good. There wasn't anybody local helping us and the bases for all our portables phones are just in a pile on the floor. I've tried to discuss connection issues with them but they consistently say it's either a known issue that they can't fix or it's our router (which we replaced and the connection issues didn't improve). Customer service used to be really hard to get ahold of - hold times of 30+ minutes. That is much better now but it's still difficult on the phone, easier via chat. Pros I like the ease of using the texting and messaging options. Cons Connection issues are constant with our phones: dropped calls, poor connection, etc. The phones have a lot of glitches where they won't dial out sometimes. Review Source kP kristine P. OFC COORDN Medical Practice Used the software for: 1-2 years ### "Great Product" February 28, 2024 5.0 Pros Its user friendly good customer service Cons cost pretty consistently goes up - sometimes with no warning Review Source CM Chanda M. Treatment Coordinator Medical Practice Used the software for: 6-12 months ### "Ease of Communication" May 22, 2024 5.0 I think weave is a great tool for any office wanting to communicate with patients and team members quickly and easily. (I recently had an eye appt and they were using walkie talkies...very distracting) Pros I like that you get messages instantly and can communicate with patients and teammates in real time. Cons Disconnects frequently. I don't know if it is our server or Weave. I also don't care for the delete part, it is easy to retract or delete conversation that might need to be saved. Review Source Annelise K. Operations manager Health, Wellness and Fitness Used the software for: 2+ years ### "Essential for business" July 28, 2021 5.0 Pros I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users. Cons ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me. Review Source LD Lana D. manager Medical Practice Used the software for: 1-2 years ### "a must for a busy office practice!!!! " May 24, 2024 5.0 Pros We can communicate better with our patients. Cons Easy to communicate with patients over the texts. Confirming appointments is easy. Notifying that glasses are ready. Calls being recorded. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Weave has more to offer and great price! Review Source EL Ellie L. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Great platform " May 22, 2024 5.0 Great, I have enjoyed using weave from work and at home Pros It makes everything so easy and all in one place Cons I have enjoyed all things weave has provided for our practice Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) to make it easier and all in one place and to view at home Review Source LA Louise A. Office Manager Medical Practice Used the software for: 2+ years ### "Weaview " June 1, 2022 5.0 Pros The ease of getting into the app when I need to send a mass message to our patients from my cell phone. The phone system is easy and efficient for the office. Cons I have addressed this issue to weave before, but it is not been implemented. I receive requests through my email for exams. There are many patients with the same first and last name. There needs to be a date of birth to find out which patient is requesting the exam. I had to call the 4 different patients to find out who requested the exam. Wasted time and embarrassing. Review Source PA Pamela A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Weave continues to improve and offer more features" March 9, 2023 5.0 Weave allowed us to integrate with our Practice management software for phones, text, appointment reminders and review. Pros Phone call tracking and recording. This has been invaluable in training and client service Cons It is sometimes a long wait for help and support. Review Source CM Crystal M. Receptionist Hospital & Health Care Used the software for: 1-2 years ### "Weave review" May 22, 2024 5.0 Pros The convenience of contacting patients, reading voicemails, faxing. Cons Pulling up names is sometimes hard and the faxes are hard to tell apart when they come in since it only goes by date and time Review Source II Imam I. HR Manager Real Estate Used the software for: 1-2 years ### "Improving Customer Experience With Weave" June 4, 2024 5.0 Pros My experience with Weave has been awesome more so when it comes to connecting and ensuring a flawless customer journey It is easy to use has all the functional features we need. Cons Nothing fails with Weave. It is meticulously designed. Review Source KM Katie M. front desk Hospital & Health Care Used the software for: 2+ years ### "weave recommendations " May 22, 2024 5.0 Pros easy to use and patients love it. text reminders are great Cons customer support is not great it’s hard to get in touch with anyone Review Source VR Verified Reviewer Operations Medical Practice Used the software for: Less than 6 months ### "WORST COMPANY MODEL IN HISTORY" March 5, 2019 3.0 Here is where Weave loses you, The only department that answers your call is sales and they can only sell Weave to you. They told us in Jan they would set us up, they charged us...but no set up, no phones, no service, and wait for it NO ONE REPLYING TO EMAILS OR VOICEMAILS!!!! Finally we go through sales and get a person who "apologizes" "alerts you they are aware the lack of staffing in customer service etc etc ...They said we will credit your account for January, get you your phones etc ..ok. I am nothing if not patient. Feb comes we are ...wait for it billed again and the phones install mid Feb. , wait what I paid for two months now ...NO ONE REPLIES TO OUR TRAINING REQUESTS... We watch the few videos provided online to get the basics... but nothing on setting up our account proper to fully use the Weave. Stressful! I call again I am requesting 2 phones and no more auto bill ... I want my two months charges back because its FEB 27 and we aren't running the program yet!!! NO ONE REPLIES...Call Sales again all lovely frustrated people. Mucho apologies and I'm ready to just quit the whole program which might be good if we knew how to use it??? Have you ever had software implemented by you, no support, no training ... well that is the business model, and they just keep auto billing you and ignoring you., Im calling my friends at Polycom today to discuss this joint venture decision because its a poor one. Still waiting for my call back for my "escalation" ticket ! Pros The sales pitch which does not equate to the product. The only feature that consistently works well is confirming appointments in the patient pop up display. Cons \-Balances are not Patient Only so the balance info does not preclude you from needing to still check the Dentrix ledger. -The Online version has only one calendar display option "list" so you do not know the provider for each appointment not helpful when trying to reschedule etc. -The app does not answer calls properly -The app has no online training. Review Source KA Kassie A. owner Hospital & Health Care Used the software for: 1-2 years ### "Thoroughly disappointed and perpetually frustrated" May 25, 2022 3.0 Very unhappy. Pros The ability to text clients. That is really the only thing we consistently have liked. Cons Mobile app functionality is poor. Real-time notifications don't happen regularly. Unable to set up several features we were told we could have prior to purchase. Review Source NR Nancy R. Owner Veterinary Used the software for: Less than 6 months ### "Customer service is disorganized at best - what a nightmare" December 21, 2021 1.0 Horrible. The implementation team does not know what they are doing. This was an incredibly stressful experience and they continue bothering me MONTHS after cancelling with mistakes! Pros I liked the idea of it. It seemed like it would streamline our communications systems but it was an absolute nightmare I would not wish on anyone. Cons The biggest drawback was the fact that they screwed up my phone lines and somehow set my (the business owner's) PERSONAL CELL PHONE NUMBER as the outgoing phone number. So now a TON of clients have my personal number and call and text me at all hours of the day and night for mundane tasks like setting up an appointment. The only person that cared about this problem or even saw it as an issue was the person tasked with trying to save the account, BB. The phones were constantly dropping calls, which they informed me MONTHS into implementation was due to not having an ethernet connection - which, had it been mentioned, we never would have bought this in the first place. I'm still getting bills dated AFTER I cancelled, which now they act like it's the final notice. The sales team promises things the software cannot deliver, and the implementation and training teams frankly have no idea what they are doing. I lost an incredible amount of business due to this crappy software. It is honestly one of my worst decisions as a business owner to try this out. Review Source JF Julia F. Chief Operations Officer Medical Practice Used the software for: 2+ years ### "Long Time User" June 1, 2022 5.0 Communication is key to our practice and Weave helps us with all aspects of this. Pros We utilize Weave features in many ways at our practice, such as interoffice chatting, text message communication with patients, phones, faxing and text to pay. All features help our practice to run smoothly. Cons The only complaint that I have is that it takes time for the software to upload from our operating system so there is a delay when we need to communicate with a new patient that was just added. Review Source DA Dave A. onnections Pastor Religious Institutions Used the software for: 2+ years ### "Happy Customer" March 6, 2023 5.0 Very positive Pros We use Weave as our primary VOIP system. It has been a very good solution for our organization Cons There really isn't anything I would poi t to as a flaw in this system Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Weave Pricing and recommendations from other users Review Source LH Laura H. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave in real time, makes it easier." May 8, 2020 5.0 Overall I am happy with Weave's text and chat messaging, along with the ease of faxes. The phone system has worked well too. Pros Daily use of Weave in real time text and employee chat has made such a huge difference in our practice. No checking emails or missing as many calls; with live text. Also, communication between employees with individual employees or all staff, all departments has been a time saver. Pt reminders, and or emergency messaging is easy for communicating with Patients. Faxes in and out system works great(saves print). Cons Integration was not bad, some problems were with original faxes (third party) I had to cancel this with WEAVE and go to an outside service; since then Weave changed third parties and we have no issues. At times, we have minor hiccups that had to be worked out with customer service or higher up. I do wish there was an easier over ride system(set time and dates ahead). Dealing with COVID19 and many schedule changes in the office, I think changing messages should be easier to do, then the system in process now. Reason for choosing Weave Checked reviews and chats on Eyefinity and or Weave out on the web. Review Source Debra S. Spa Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Peace of Mind with Frontdesk AI " October 21, 2019 5.0 One word - Great partner to work with one word :LIFESAVER. Pros Peace of mind, when our systems go down due environmental issues, internet , electricity things we cannot control as a a business - we can still operate with our AI working for and with us. I am amazed that I didn't move forward with them years back... I cant say enough how they have kept our business alive during times-of distress based in Florida we have quite a few outages, and storms. AI has been a lifesaver.! Cons One of the comments I might say , clients at some point make comments about texting vs phone calls my answer is simple, we are off line of communications, due to nature. Communication via texting gives the client the answers immediately vs waiting for internet etc. Might be the only least liked issue Reason for choosing Weave response time, and follow through with a seamless transformation .. Review Source Response from Weave October 22, 2019 Debra, your kind words mean so much. Thank you. I'm glad our product has been so helpful. SS Shane S. Owner Veterinary Used the software for: Less than 6 months ### "No help and costs time instead of saving" January 31, 2024 1.0 As bad as it could get. No help, time consuming. Not worth it. Pros Not one aspect is good. Customer service is horrible. Cons There was not one thing i liked other than what we were sold on that turned out to be empty promises Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) Better appointment management and client communication. Review Source Response from Weave February 5, 2024 Hi Shane, thank you for your feedback. We are so sorry you had a poor experience with Weave – we’re always looking for ways to improve and your feedback is important to us. If you're willing to share more information with our Customer Success team, please reach out to customersuccess@getweave.com. DM David M. Owner Medical Practice Used the software for: 1-2 years ### "Valuable " May 24, 2022 5.0 Communication in-office and to patients is seamless and much easier to navigate since before implementing Weave. Saves time Pros Fully integrates practice communication Cons A bit pricey, but I would characterize it as valuable rather than expensive Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Features Review Source MP Melody P. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Great features, but MANY bugs/issues" December 1, 2020 4.0 Pros The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app. Cons There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue. Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue. Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support. Review Source JH Janira H. front desk Medical Practice Used the software for: 2+ years ### "Great Company" May 22, 2024 5.0 Pros What i love most is that messages go out on their own to confirm dental appointments. Cons That sometimes when we program auto messages there are certain times when they dont go out and we have to call the company. Review Source DS Dan S. COO Hospital & Health Care Used the software for: 1-2 years ### "Not a solid solution" June 3, 2022 2.0 To quote the great \[SENSITIVE CONTENT\] "Turrible, turrible!" The second we moved to a new provider all our issues went away, literally. It was as simple as that. Weave just can't compete in this space. Pros To be honest, nothing. From the start we have had problems. Cons Implementation was terrible. Our patients complained daily that they couldn't get through to our reception to schedule an appointment. We transitioned to a new service and the problems went away immediately. Support could never "find" the problem. Communication is sub par from the implementation and sales teams. Reason for choosing Weave We are currently moving away from Weave. Review Source DA Dave A. Crematory Operator Veterinary Used the software for: 1-2 years ### "Great Tool for business" February 29, 2024 5.0 A great tool for any business that needs quick, accurate communications either in or away from the office. Pros This is a great tool that allows team members to communicate with clients immediately and allows team members to look back on past conversations. Cons Sometimes call forwarding to cell phones can be sketchy. Review Source Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.