# Page 14 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 14 - Reviews of Weave ## Showing most helpful reviews Showing 326-350 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Danielle D. Office Manager Medical Practice Used the software for: 6-12 months ### "South River Dental Care's Review" May 24, 2022 4.0 Overall, I am pleased with the support and technology. Adding this company to our office has certainly made us more efficient. Pros The text capability and the use of the cell phone app has been the best features by far for our needs. Also, the caller ID pop ups is extremely helpful. Cons The only issues we have had since we began using WEAVE has been the digital form builder. We have had issues on/off with this and the customer service to get it fixed has been mediocre. Review Source SZ Suzy Z. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Centralized Office Management" April 30, 2020 4.0 A game changer. We are more responsive to our patients and can give a more personal and relevant experience since we instantly see who is calling and when their last visit was and all critical information about them right on Weave without having to lose time going into our Dental Software. Pros The ability to access all text and call records to every patient in office and remotely is key. As an Office Manager I can assign team members responsibility with texting or calling patients and then easily see through Weave that it was done and read the detailed texts or listen to the recorded calls as well to ensure the work wasn’t just done but was done the right way! Cons The inability of the system to sort the auto text messages to a separate tab so they don’t crowd the ones that need a response. Reason for choosing Weave Ability to condense fax and phone and text etc into one provider. Review Source JG Jaclyn G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Weave" June 1, 2022 5.0 Great! Pros The ease and convenience provided to the patient and staff Cons There are no bad features but noticed on last "upgrade" when viewing a text message, it does not pull up on the most recent text but takes you to the middle of previous texts. Reason for choosing Weave Ease Review Source AA Abbie A. Office Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use" May 24, 2022 5.0 Our experience with Weave has been positive. I always get a response back from them trying to help. And they always ask for our feedback. Pros This system is very easy to use and to teach. It saves us a ton of time confirming patients. Also, it saves time communicating with patients. A lot of our patients communicate via text message. Cons I hope they do integrate forms with Softdent soon. That is the only thing that could make it better. Review Source JA Jamie A. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "No longer a good product " December 9, 2019 2.0 At this time, Weave does not have a benefit for the price. Between 3 offices we are not able to use our central data base as Weave just doesn't work with it. The problems out weight the benefits completely. Pros A few years back, Weave functioned well. The integration with Dentrix was a wonderful tool for the staff to have. Cons Fast forward to the last year. Weave has been unable to keep up with the growth of our company. We spend more and more time trying in vain to reach customer support to fix their random issues. Hold buttons not working in a one of 3 offices, call quality is in and out, and somehow they have managed to break our call routing that has been in place for the last year. Not to mention recall scheduling reminders going out to already scheduled patients and the reminder data getting mixed up between the offices. Reason for choosing Weave The Dentrix integration and the VOIP system. Review Source SF Susan F. Practice Manager Veterinary Used the software for: 2+ years ### "Weave and Veterinary Clinics" June 6, 2022 4.0 We like the phone system and functions. Trying to get a hold of customer service is another issue. They got to big so fast they lacked in the customer service side. Pros We love the text feature that pops up on the computer screen. It limits the phone calls and clients really like the texting options. Cons Phone calls sometimes drop for no reason. Review Source LP Linda P. Hospital Manager/Owner Veterinary Used the software for: 1-2 years ### "Poor Choice - Would Not Select Again" March 17, 2023 1.0 Not a great system. Features are not really useful. Text functionality has bugs, calling from Mobile no longer works. Bad decision and we are looking to replace it already/. Pros Features sounded good but in reality are not useful. Cons Once you get them installed technical support/customer service is not helpful. The features are not useful and after the first year the price went up making it too expensive for what we get. Reason for choosing Weave Dumb decision after demo at VMX where salesperson made it look easy and cool Review Source BW Brenda W. office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "The phone service is very poor." September 14, 2022 3.0 I don't like it, at all really. Pros Texting, it's easy and our patients love it. Cons The quality of the phone service is poor! Getting a customer service on the line is hard. And since getting Weave, we get at least 10 hang up calls a day!!! Super annoying! The faxing system that is in place to fax anything, is ridiculous!!! Keep your original fax line, it's much easier! Reason for choosing Weave The sales person was great, we thought we were really getting a great system, we should have researched more. Review Source Chase D. Orthodontist Used the software for: 2+ years ### "Doesn't work with topsOrtho" November 18, 2017 4.0 Acceptable phone service. I would tell a friend to consider it if it integrates with his PMS. Pros The concept of what Weave does is amazing! We never really got the computer screen popups to work because it doesn't work with tops, but the phones worked well. Cons It does not integrate with topsOrtho and likely will not in the near future. As I have been told this is because of lack of cooperation from the topsOrtho company. Regardless, it kills the idea of being able to use it if you have Tops as your PMS. Review Source LH Lakeisha H. Regional manager Hospital & Health Care Used the software for: 1-2 years ### "Great product " February 28, 2024 5.0 Pros It helps us communicate effectively with our patients Cons Sometimes it doesn’t update real time when we live appointments Review Source KC Kristen C. Office manager Hospital & Health Care Used the software for: 6-12 months ### "Great product to free up time " February 28, 2024 5.0 Pros I liked all the things it does for us automatically so we dont have to manually do things!! Cons There isn’t anything I don’t like so far it has all been great and easy to use!! Review Source AC Allison C. Orthodontist Health, Wellness and Fitness Used the software for: 6-12 months ### "Not Working to it's Full Potential" June 2, 2022 3.0 My overall experience is very mixed. We have had a lot of problems with Weave working the way we would like it to, and it's often difficult to get customer services response right away. I would prefer having a dedicated account manager who knows our practice and the issues well, so that we don't have to re-explain things every time something isn't working correctly. Pros I like the app and being able to check it on my phone. The texting is a great feature. Cons We have had a lot of issues with Weave integrating with our software and were promised certain features would work, which don't (ie. automated recalls, birthdays etc). Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Weave I had heard great things from colleagues. Review Source JR Jessica R. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "One of our greatest investments!" March 26, 2020 5.0 LOVE IT! Pros The app for both desktop and mobile is very user friendly. It makes communicating with patients easy and thorough through text - and we have LOTS of patients who love that we have that ability. Appointment reminders are great also! Cons We recently sent out our first newsletter to test out the new Weave feature... I understand the newsletter is still in beta testing and has very basic features are this time. When sending out the newsletter , it doesn't give the patient the option to reply directly to that email. We have been continuing to use Revenue Well for our newsletters, simply because it allows patients to reply to the newsletter and their response comes directly to our general office email. We are using Weave for ALL patient communication, except newsletters and would love to have the minor kinks worked out during the beta process. Review Source TS Thomas S. General DDS Medical Practice Used the software for: 1-2 years ### "wonderful asset" May 24, 2022 5.0 So nice Pros integrated smoothly with eagle soft. and use it to make payments and goes directly to patients charts Cons one big yearly payment is Very difficult ( $6500-7000.) Why cant Weave make payments every 6 months without Penalty Review Source SS Stephanie S. Practice Manager Medical Practice Used the software for: 2+ years ### "Weave is detrimental to communication with patients!" May 24, 2022 5.0 We have been customers of Weave since 2014! We wouldn't use anything else! Pros The ease of setup and daily use makes life in the dental office easier. Cons It is hard to find a feature we don't like! Review Source SH Scott H. D.C. Health, Wellness and Fitness Used the software for: 2+ years ### "Phone system made simple" June 1, 2022 4.0 I've become so integrated with the software that I wouldn't want to switch to anything else. Hopefully the small bugs will get worked out with time. Pros I have integrated it with my EHR. It also is decent about working on my cell phone Cons I typically have a lag with phone calls, and I can't get it to show notifications on my smart watch Review Source SH Sarah H. LVT Veterinary Used the software for: 1-2 years ### "Easy to use!" February 29, 2024 5.0 Pros The ease of using sending and receiving messages is perfect! We love it. Cons Nothing! We just love everything about Weave. Review Source KM Kylie M. Patient Care Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Daily user, makes my job easier" April 20, 2023 5.0 Pros I enjoy being able to message my coworkers in the instant chat and create groups to send to multiple people at once. Cons My least favorite thing about weave would have to be the almost daily updates it suggests we run. We do them every time but they are a little annoying Review Source AV Angela V. admin assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Has some issues, if they were fixed, we'd love it 100% but for now its 75% loved" May 24, 2022 2.0 Text reminders free up the time of the front office staff. Great feature Pros We like the option to send reminder texts the most Cons Least like the fax software. Does not allow you to store names and numbers for easer access. I fax numerous offices daily. Also after making changes, it takes up to 24 hours to update the system. Updating needs to be done at a quicker rate. This easily confuses patients after they have rescheduled appointments. Review Source JC Julie C. VET TECH Veterinary Used the software for: 2+ years ### "Weave in our office" May 24, 2022 4.0 We love being able to text clients... and they can text back Pros The best feature is caller id and texting. We are often able to help clients from pictures that they send in and we can also text them with appt reminders and test results. Cons customer support, is impossible to talk to a person when there is a issue Reason for choosing Weave We went to a convention and sat down and really listened to them and what this system could do for us. Review Source CC Crystal C. Office Manager Medical Practice Used the software for: 2+ years ### "Love Weave" June 1, 2022 4.0 We are a Dental office and love the ease of patient communication. Pros Love how easy it is to chat with patients. Cons Do not like that you have to click ignore to each message to get out of Weave or to get to the area you want to work in. Review Source LR Leslie R. Admin Assistant Hospital & Health Care Used the software for: 2+ years ### "We love it!" September 29, 2022 5.0 We love weave and would never want to be without it. Pros We love being able to send a quick message versus having to call patients regarding their appointments. Cons Customer service/support usually has a long hold time Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Weave more features Review Source ZB Ziya B. Advanced Systems Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "All-In-One Communication Software" April 14, 2023 4.0 It was great as long as you dont need help with customer support. Pros Weave is a user-friendly, all-in-one communication and productivity platform that integrates call management, appointment scheduling, instant messaging, and task management. Cons The pricin is more expensive than some alternatives, its extensive features may take some time to learn. And the customer support is exactly should be more beneficial. Review Source DS David S. Owner Medical Practice Used the software for: 2+ years ### "Weave is a great asset to any business!" June 1, 2022 5.0 We have a great experience with Weave. I would recommend it to collegues. Pros Works well with our current EHR system. Helps deliver great reviews for the business! Cons Need a bit more customization like being able to turn off survey sent to a particular problem patient while the patient is in for their appointment and before the Weave survey is sent to them. The system does not have that functionality right now. Review Source CS Chrissy S. Admin Asst Medical Practice Used the software for: 2+ years ### "Small Business Must Have" May 5, 2022 5.0 Pros The ease of use! Very easy to sign in and see everything you need to as well as utilize all the "buttons" in the app. Cons Lagging sometimes or freezing up when transferring to other items in the app Review Source Talk to a Capterra advisor for free and get results within 15 minutes.