# Page 15 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 15 - Reviews of Weave ## Showing most helpful reviews Showing 351-375 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Rebecca P. Insurance coordinator Medical Practice Used the software for: 6-12 months ### "Weave is easy to use!" February 28, 2023 5.0 Pros The ease of communicating with our patients and sending forms! Cons The interruption and loss of service at times. Review Source VI Veronica I. Optician Medical Practice Used the software for: 6-12 months ### "Excellent " February 28, 2024 5.0 Excellent, it’s been a major help in a busy office setting! Pros Communication with patients , Payment options for patients payments Cons It’s great, there is nothing I don’t like! Review Source MS Michelle S. Office Manager Medical Practice Used the software for: 2+ years ### "Dental Office Weave Use" March 22, 2020 4.0 I really like the product. I feel like it could use some work on how it functions on different devices. Ex: the pop up on desk top. Schedule on app/ phone. Pros Access from my phone with App. The easy use with the phone app. Cons Their seems to be a glitch in the pop up on my desk top. There also seems to be no ability on my phone to sort call or messages without completely scrolling through all of them. This is very time consuming and not efficient. Alternatives considered [Yapi](https://www.capterra.com/p/120854/YAPI/) Reason for choosing Weave We actually use Weave with Yapi. Review Source EH Elaine H. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Elaine’s review " March 7, 2023 4.0 Weave is a great tool that we use daily in our office to communicate with our patients. Pros Easy way to communicate with our patients. Appointment reminders, recalls make it easy because they happen automatically. Cons Would appreciate an option to delete a message that was sent in error. Review Source KK Kelsey K. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great ideas, mediocre execution " February 4, 2022 4.0 Awesome software, as long as there aren't outages and you don't need help from them with anything. Pros Phone integrating with PMS is awesome! Texting capabilities are great. Cons So. Many. Outages. For a software that is such a crucial part of daily operations, there are WAY too many outages. Weave also has some of the worst customer support in the industry. Review Source SA Shanean A. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Good When It Works But Don't Expect Support" October 6, 2021 3.0 I only have phone service with Weave because I have successfully moved all other services to other companies that are doing a far better job. I am looking to move the phone service at some point. I would like to find a comparable option. Pros I like the app. The app allows me the ability to gather data, such as missed phone calls/phone numbers, to assist my patients or potential patients. It also allows me to control the phones while away from the office and that is very valuable to my dental practice. Cons I dislike the need to call the support number every time I need to make a change to the phone tree. The software allows voicemails to be recorded with ease but the setup of a tree is impossible without their support. The support is less than desirable. The wait times are long and they rarely return phone calls. Reason for choosing Weave N/a Review Source BL Beth L. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Communication Made Easy" February 15, 2022 5.0 They have always found an answer, even it is took awhile. Pros We love the ability to text patients, notify patients, etc. So much easier these days than having to call patient and leave voicemail. Cons It took awhile for us to get a response to why our glasses notifications werent going through, but we got it taken care of! Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Ease of communication Review Source KB Kari B. Front Office Manager Medical Practice Used the software for: 1-2 years ### "Weave is our right hand man" December 17, 2019 5.0 I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates. Pros I could go on and on about what I love most, however, I will leave it to this; Since starting with Weave, our lives have been improved so much. It is so easy to use and contains so much information, I cannot imagine life without it at this point. Cons My only real complaint is that I cannot update our on call doctor myself, I have to message in to support to have it updated. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Weave The look and feel of Weave. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) The pop ups and the 2 way texting. Review Source SM Sheila M. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Alternative and a lot less than a Front Desk Employee" July 31, 2019 4.0 Overall, I liked FrontdeskAI and would use it again if we get busier. We are not busy enough to warrant this yet and we needed to cut back on expenses for a while, so I had to cancel. We would have days where there were no calls at all and very few calls each day on a regular basis. But if we get as busy as I'd like to be, I will definitely consider using this again. The customer service was excellent and every person I spoke to was helpful and friendly. Pros I like that it responds right away to all calls with a text, and if the client wants to interact, they can. Cons The text may have deterred some people from leaving a message as it is sent before the voice message is finished. I also did not like that clients could book a session without us being immediately notified. We are by appointment and need to plan our days. We did fix that option by creating a window of 72 hours, but some of the appointments still came in and I was too busy to check the daily report. Review Source Response from Weave August 4, 2019 Hi Sheila. Thanks for your review and feedback! I'm glad to hear your saw value in the service and were able to work with our Customer Success team to configure the system to better fit your needs. We hope to see you again when you're busier and wish you success regardless! DW Debbie W. Office Manage3r Health, Wellness and Fitness Used the software for: 1-2 years ### "Better Integration with more Management Software Systems" May 24, 2022 5.0 Overall very good Pros Review feature, phone system with caller ID, and texting capability Cons All reviews get posted without our first reviewing them. Would like only 5 star or at least 4 star reviews posted. Reason for choosing Weave We only looked at Weave Review Source aR alexa R. office manager Hospital & Health Care Used the software for: 1-2 years ### "Weave Review" March 31, 2023 5.0 Great we have nothing negative to say about weave other than the price. Pros It was very user friendly, has great customer service. Cons the fee is high. to use any additional fetures you need to pay additional fees. Review Source SD Sarah D. Billing Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy Software" February 28, 2024 5.0 It's been and easy smooth transition for the office. Pros It's easy to use and it available right on the desktop ready to be used! Cons The amount of confirmation automated messages being sent. Review Source DLM Dr Lyris M. Ceo Hospital & Health Care Used the software for: 1-2 years ### " Very happy Client" June 16, 2022 4.0 Very good product overall. Pros Great having access to our patients on our phone as well as desktop! Cons Occasionally glitches. Customer service is good though. Alternatives considered [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) Reason for choosing Weave Phone product Review Source CE Christina E. Office Assistant Medical Practice Used the software for: 1-2 years ### "Great Office Communication product" March 13, 2024 5.0 Pros Ease of use; customer use; ease of communication; efficiency; on the go use; Cons No real complaints. Sometimes text messages do not go through due to the particular carrier of the person on the other end. Review Source MV Michel V. Treatment Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Tool" December 9, 2021 5.0 Overall positive experience using weave as uor communication tool. Pros It allows you to be connected from anywhere you have internet. It gives you a aesy and reliable way to keep communication with people. Cons I've been using weave for more than 8 month and I've no found cons that interfere with my work or the perfomance of the app. Review Source JL Jordan L. Owner Veterinary Used the software for: 6-12 months ### "poor weave experience " June 7, 2022 1.0 Very poor. We cancelled our contract in just over 7 months of use and went back to our old system. Pros In theory it had great potential for messaging and sending reminders out to clients. Cons The support staff was terrible. After we signed on the dotted line and things were set up there was no follow through with how to use the system. The help line was always a long wait, emails went un answered for over 30 day. The sales person disappeared from contact. Review Source JZ Jo Z. Financial Health, Wellness and Fitness Used the software for: 1-2 years ### "Why Weave?" February 28, 2024 5.0 Weave is a great tool for our practice. I would say 99% positive! Pros Instant communication with patient and staff members. Cons It seems like it requires many updates. Luckily they are quick and really aren't too bothersome. Review Source LJ Lyndsee J. Administrative Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Weave is a lifesaver" March 31, 2020 5.0 Weave is an absolutely essential part of our day-to-day operations. It helps us be more efficient with replying to patients and ensuring the best possible experience for the patients. It is a God send! Pros We had a server crash that caused us to lose all data from March 2019 - November 2019. The only reason we were able to stay open and continue business was because of Weave. The software takes a picture/snapshot of each days scheduled, and we were able to go into weave, print these off, and begin to rebuild our schedule, past, present, and future. It was a lifesaver and we are so thankful for this software. Cons What I like least is that it seems like the software is glitchy at times; I open a message from a patient or in-office chat, and the notification bubble is still there even after I opened the message. It doesn't seem to refresh properly. Reason for choosing Weave It was the most impressive, Great price, and we love the fax/texting/email/schedule bundle. Also love how easy it is to change the voicemail from home, if needed. Review Source AR Ann R. office Medical Practice Used the software for: 2+ years ### "Get Weave Has Gone done in quality with customer service" June 16, 2021 3.0 Get Weave was very responsive and great value for the cost. Something has happened with the availability of getting ad agent to answer your call/inquiry/problem. Get Weave is great at product development and charging for each add on but not for maintenance of the product. Pros You can view your schedule from the app on your phone and you can reply to patients using this technology. Cons Whenever an issue comes up where you need to contact customer service i.e. when get weave is not syncing with the practice management software, there is no one that can take your call. When you request a callback via email, no one responds. Reason for choosing Weave na Review Source LG Linda G. Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "Weave " March 3, 2020 4.0 Weave really takes a lot of work off the front desk personnel. Give them more time to do other things. Pros Love the texting and accepting photos in the office. Easy to use app. Easy to install and get set up. Takes a load of work off the Front Desk personnel. Cons The only thing I don't like is the new update: when you go to messages you don't see a name, you see phone #s. I have sent the wrong message to a couple of people because I think I'm in a certain person's account. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) They did not have texting at the time and you could not send reminders to a whole family. Review Source AC Ashley C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great software!" March 23, 2020 5.0 I will continue to use weave. I really like the software. It makes communicating with patients super easy. I love being able to text with patients, and they seem to like it as well! Pros Weave is super easy to use! It makes contacting and communication with patients extremely easy! The auto reminders are great and you can set as many as you want. Cons There is not spell check fix, so when responding to patients if you mis type something you have to go back and delete the word and then retype it. I wish you could right click and just fix the word automatically. When contacting customer service for any help, they are always busy so you have to wait for a long time to get someone on the line/ chat. Once they are on they are super helpful though. Review Source eM elizabeth M. om Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave" June 7, 2022 5.0 I love it when it works. If there's an outage we should be notified immediately instead of waiting to speak with a rep and then being told when we call in to see why it's not working. We are currently waiting a fix for a tag bug. I've been waiting for two weeks and spoke to someone yesterday and was told the rep before might not have put in our "ticket" Pros When Weave works, it's easy to use. Cons customer service. Reason for choosing Weave ease of use Review Source LM Linda M. manager Cosmetics Used the software for: 1-2 years ### "Good but not so good for us" May 24, 2022 4.0 Pros It was easy to use for contacting clients and reminders for appointments.....but thats it. Cons Graphics and reports and being able to use our email list. Reason for choosing Weave It got great reviews from our dentist and I went with their recommendation. Review Source BV Bonnie V. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Hearing Industry" June 1, 2022 4.0 Overall experience has bee mostly positive. Pros We appreciate being able to answer/communicate with patients via text. Some of our patients have difficulty communicating and this makes it much easier. Cons Customer service lacks. I personally prefer to be able to speak with someone about issues and it's a process to get to a live agent Review Source TS Teresa S. Office Manager Medical Practice Used the software for: 1-2 years ### "Wonderful Product!" June 1, 2022 5.0 Pros Our office LOVES the two way texting with our patients. It makes communication so much easier, and it feels great to auto-send a text to a patient if we can't get to their call. Cons There isn't much to complain about with this product/service. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.