# Page 17 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 17 - Reviews of Weave ## Showing most helpful reviews Showing 401-425 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Shelly W. Office manager Medical Practice Used the software for: 1-2 years ### "My review of Weave " May 24, 2022 4.0 If customer service was better I would rate Weave excellent. Pros I like when this software is working. But when things are not working right it takes a long time to fix Cons It takes a LONG time to get something fixed, and to get in touch with support. The biggest downside is the customer support and the follow thru from weave is not good. Reason for choosing Weave The final decision was not mine. Review Source kS karissa S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Would definitely y" March 2, 2023 4.0 Pros Makes communicating with clients easy and simple, it’s extremely helpful that it’s connected to our scheduling system Cons You can only use it for certain softwares. Customer service isn’t always on top of it Review Source CS Caitie S. Practice manager Medical Practice Used the software for: 2+ years ### "Love weave!" March 6, 2023 4.0 Patient communication - love texting option Pros Texing communication with patients/ easy fax/ in house communication with weave chat. Bonus can add individual groups Cons App glitches every so often. Often needs updated Review Source CD Chad D. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Success with Weave" October 18, 2019 5.0 We are gaining patients. We are retaining patients. We are learning things about our practice, as far as numbers, that we didn’t know previously. This has been a huge addition in our practice. In order for success, the system needed to improve our efficiency. This has been the case. In addition, our patients truly appreciate the efforts and communication. Pros The ease of use and user friendliness. The ability to easily communicate with our patients. The ability to consolidate some of our communication services was a bonus. Cons It’s not a dislike, but onboarding to the new system took patience and time. I think this is the case with any technology advancement implemented into a developed system. Reason for choosing Weave I chose Weave because of the team. I believed in everything they did. This was not based upon a sales pitch, there was a perceived need. The needs presented have been met. Review Source JD Jonalyn D. Co-Founder & CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing! " October 22, 2019 5.0 Frontdeskai has saved our business with time and money. They help free up time and money. Most of our customers don’t even realize they are talking to AI. Pros Easy to setup and plugs into MINDBODY really well. Helps with freeing up our staff to service clients instead of answering phone. Cons The customer response could be faster or possibly a way to get a live person would help. The AI for some conversations still needs improvements. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Weave It was easy to setup and affordable. No contracts and syncs seamlessly with MindBody which is top priority for us. Review Source Response from Weave October 29, 2019 Thank you for taking the time to leave us a review! We appreciate hearing what is working and what isn't. BB Billie B. Office Manager Veterinary Used the software for: 2+ years ### "Life-saver" June 1, 2022 5.0 This has been a very beneficial business move for us. The Weave app allowing our clients to text us and having unlimited phone lines has helped our business tend to multiple clients at a time. Pros Having endless amount of lines was so helpful during Covid when we were operating Curb-Side. No way could we have survived with out Weave phones. Cons We get the occasional freeze in the software. Review Source tR timothy R. owner Medical Practice Used the software for: 2+ years ### "Poor customer service from day one." June 1, 2022 2.0 just okay, will change systems as soon as I find another. Pros automated reminders. . Cons customers service, not able to use all features , was never able to integrate scheduling with my software Reason for choosing Weave recomened by billing person Review Source HL Henny L. Billing Specialist Medical Practice Used the software for: 1-2 years ### "Happy User " March 1, 2024 5.0 Pros It helps makes my role simple. I am able to communicate with patients easily. Whenever I have needed to contact customer support they have been friendly. Cons I don't recall having any negative experiences with Weave. Review Source JY Jessica Y. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Medical office" June 1, 2022 4.0 Pros Ease of use is great, its easy to train new employees on. Our patients love the fact that they can text us instead of waiting on hold. Cons It seems to require multiple upgrades. Have to wait on hold for IT support for long period of time. If you have multi locations the set up can be confusing. Review Source Maggie T. Senior Regional Manager Consumer Goods Used the software for: Less than 6 months ### "everyone has been very helpful" December 7, 2017 5.0 Pros how effective and easy it is for me to use and set up. I like how thorough it is when clients call me and I miss the call i love how the automated text sends them a message. I also enjoy how im able to customize how i want the representatives to handle and book my appointments with parameters that i have set. Cons I do not like how when phone numbers that are my personal friends/ family reach out they get the automated text message. I wish there was a way that the system could recognize creation number sand plug that in so that those people dont get a message. I wish that my google voice phone number could also be transferred over. Review Source Response from Weave November 3, 2018 Hi Maggie, thank you for your glowing review! Two quick notes: 1. It is absolutely possible to prevent friends and family from receiving our automated messages. Please reach out to Customer Success and we would be happy to explain how. 2. We absolutely integrate with Google Voice. Again, please reach out to Customer Success and we would be happy to assist! PC Pat C. Office Manager Medical Practice Used the software for: 1-2 years ### "Weave Review" May 24, 2022 5.0 Very user friendly. Have had some problems in the past getting support. I haven't had to call recently so not sure if it has gotten better. Love the texting feature and the app as well. Pros I love the ease of the text messaging and the ease of setting up the office schedule for the phones. Able to see texts on the app when the office is closed. Cons I am not able to answer my office phone from another phone. I have to run into my office to answer the call. Review Source KD Kiama D. Office manager Hospital & Health Care Used the software for: 6-12 months ### "Scheduling game changer" February 28, 2023 5.0 Pros Scheduling, reminders and communication was what we were looking for and weave delivered five stars in all those areas. Cons We haven’t found a lot of features or issues with weave. Usually when we have a problem it is because we are still learning the product. Review Source NG Nate G. Dentist Medical Practice Used the software for: 1-2 years ### "EASY and AWESOME" February 10, 2021 5.0 Overall, I would recommend Weave! Very important for me to be able to connect so closely with my patients. It is a necessity today to be able to connect with everyone. I would highly recommend. Pros I really really love Weave for my dental office. It is amazing at how helpful it is to simple be able to text your patients. I love how simple and easy it is for me to do this. It is so important to be able to connect with all of my patients. It is great to be able to communicate on the weekends if needed. It is great to be able to see my schedule, send review links, and also to send texts. Cons The support is lacking for this company. I REALLY like the company and the features that they offer! HOWEVER, the support team is severely lacking. I am amazing that they can offer a good product, but then lack in the support sector. Unfortunate. Review Source BS Brandy S. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Weave is a MUST HAVE!" June 7, 2022 5.0 It's been easy and convenient. Pros Integration was easy with Dentrix. Phone system with Weave is great and also works with dental software. Cons The program needs more options for Templates. Reason for choosing Weave More options Review Source TJ Todd J. Podiatrist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for keeping office on the same page" August 6, 2019 5.0 It has been great so far. My biggest complaint is about the customer service. Not the service itself, but the communication. They are all very great and helpful but sometimes it takes them a while to get back to you. They are very backlogged with the online chat feature and also when calling in. My problems are always taken care of, but the time to wait to get to that point can be slightly frustrating. Overall, I would definitely recommend the product and I think that they are working on mitigating the customer service issue. Pros I love how you have so many different tools in one program. The chat option along with the ability to text customers/patients is very convenient. It is a great tool for keeping everyone on the same page in the office. There are some functions that I currently do not use but I think those features would be very nice to use and make it even more valuable. I like how they integrate reputation management into the package also. Cons As the company continues to grow and add new elements to their software, I feel like there are a lot of small things that need fixes. There is a lot going on and a lot for them to keep track of. They do actively look at feedback and make updates based on that feedback which is very nice. I also wish they integrated with more EHRs. We do not integrate ours because it is not an option. It is still worth it even without the integration. Review Source SP Shelby P. Research Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Easy to use" February 28, 2024 5.0 I have never had issues with Weave, user friendly, great features Pros Very user friendly and easy to navigate! Cons I love the text function and the ability to transfer voicemails to another line. Review Source RM Robin M. Office Manager Medical Practice Used the software for: 1-2 years ### "Weave" June 8, 2022 5.0 Weave is easy to use. Customer service is always friendly. It allows easy access for office closing messages. It was an easy move from our old phone service to Weave. Weave saved us money on our phone bill. Pros Ease of Use. Ability to use through the app. Cons The only con is our phones go down if the internet is not working. Review Source SP Simon P. reviewer Computer Software Used the software for: 6-12 months ### "Excellent product!" December 27, 2022 5.0 Weave has been an absolute game changer in my life and I would absolutely recommend for people to use it. You can't go wrong with Weave. Pros I adore Weave's numerous text-based reminders. I also appreciate that Weave allows us to respond to clients. It completely changed the game. Weave continuously adds new options for its fans, who adore it. Access via an app on my phone. I just love the simplicity of the phone app. Cons A few glitches here and there but the team updates frequently enough and the issues are so minor that I barley notice. Review Source JP Jeani P. Office Manager Medical Practice Used the software for: 2+ years ### "Great product" March 22, 2020 5.0 This software outshines our previous communication software by leaps and bounds. Pros We use many of the features that Weave offers! Initially we were interested in communicating in real time with our patients. I love the regular updates in the software. Cons I don’t have any issues at this time. Upgrades have been wonderful! Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Weave Many more benefits with Weave. Review Source LS Lesly S. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "easy to use softwre" March 6, 2023 5.0 Pros Quick 2 way response with patients. Easy to send forms Cons Nothing really, I Like weave, it is easy to use Review Source AC Aimee C. Optician/Front office Health, Wellness and Fitness Used the software for: 2+ years ### "Great Stystem" May 5, 2020 5.0 Weave has been great. The only thing i can even think of is we signed up at vision expo for our other office a few years ago and they had that promotion where you get the apple watch. I know we never got it. We were in contact with someone about it and they said it says we received it but we hadn't. But besides that silly thing it all has been great. Pros The texting feature is probably one of my favorite things. The caller ID may be a close second. Really helps to know who's calling so you can prepare. Cons There isn't really anything we don't like about it. Reason for choosing Weave We already had it in one of our locations and loved it. Had a lot of good feedback form other office's also. Review Source TZ Terri Z. Dentist Medical Practice Used the software for: 1-2 years ### "Phones, fax and text" March 31, 2020 5.0 Pros It is so easy to use the app and the desktop pop-up. I love the ease of dragging and dropping a file to fax it to someone. There is so much in Weave that we haven't used all of it yet. Cons The cost. It seems really expensive, however, we do have phone lines and the software. I think that as Weave continues to develop features it gets closer to worth the cost. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Weave The platforms were clunky and the service was non-existent. We lost a lot of communication using them. \[We had switched to them for the lower cost and quickly returned to Weave\] Review Source DC David C. Assistant Hospital & Health Care Used the software for: 1-2 years ### "Great way to streamline our communications!" December 13, 2019 5.0 Overall we love the service weave provides us. Very helpful technical support on demand whenever we have a question or issue. Pros We love the ease of connectivity throughout our office. We can easily speak to someone in the front of the office from the back without the time or effort of leaving the patient or room. We have also gained the ability to text our patients, which we have had a lot of positive feedback on. A lot of our patients prefer this method of communications. All appointments/reminders for a family are provided at a glance when a patient calls which is very helpful to us for friendly reminders. Cons The only thing that may be an issue is if we lose internet connection for some reason - our phones do not work. Which can be added stress and disruption in our day. Review Source SA Staci A. Optician/technician Medical Practice Used the software for: 2+ years ### "Great! Very easy to customize" March 20, 2020 5.0 Very satisfied, even our older population (which is a majority of our patients) is responding to confirm appointments and saving us time. Weave has been super helpful in alerting patients of our office closing for the Covid19 virus. We can still communicate easily while our office is close to walk-in patients. Pros Easy to use, easy to change settings settings customize, customers love the quick responses from us! Cons I love all the features! However, I can tell the number of users has increased greatly because the wait time to chat with someone has gotten longer. It's still convenient to not have to hold on the phone, just wish the wait times were shorter. Review Source LG Lanie G. Optician Medical Practice Used the software for: 2+ years ### "Great Product!!" November 29, 2023 5.0 It works fantastically for what I need. Pros Works well for what I need. Simple to use! Cons You have to watch for your personal response. As responses are displayed for all users in the office. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.