# Page 18 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 18 - Reviews of Weave ## Showing most helpful reviews Showing 426-450 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CA Christina A. manager Medical Practice Used the software for: 1-2 years ### "Weave " May 24, 2022 3.0 Pros Easy interface, simple to use and manage. Cons Customer service systems could be improved Review Source MS Matt S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Handles Desktop Texting with Clients" March 25, 2020 5.0 This is good for texting with clients and for handling VOIP telephony. Pros I like that we can SMS text with clients from the desktop computer, and can handle VOIP-level functionality with the phones. Cons We cannot create text broadcast groups, to which clients can subscribe/unsubscribe. With ZipWhip, we could do this. Alternatives considered [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing Weave It was combined with desktop texting. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Cost less Review Source ZC Zachary C. owner Medical Practice Used the software for: 2+ years ### "Weave" June 1, 2022 4.0 Pros Being able tp dial out through system, Cons not able to use if internet down. Costly Review Source IC Irene C. Owner / Optometrist Health, Wellness and Fitness Used the software for: 1-2 years ### "So much more than a phone service!" March 21, 2020 5.0 Patient communication is at a new level. Patients can be reached and respond more easily, saving everyone time. Internal communication between staff is much easier also. Pros Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with. Cons That I hadn't learned about Weave sooner. Reason for choosing Weave It had staff approval already and the benefits were too many to pass up. Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) My receptionist was amazed by the Weave presentation at a national conference. Review Source MF Meghan F. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Could be better, but not the worst out there " May 24, 2022 3.0 Pros Ease of use and can be user friendly for users of all ages Cons That it does not integrate with our EMR system, Weave seems to go down more often than it should, cost of services could be less for the limited options we have available to our company due to lack of integration with EMR Review Source SL Shelia L. Vet Tech Medical Practice Used the software for: 1-2 years ### "Love the text messaging!" March 7, 2023 4.0 We have been pleased with Weave and have been learning new features all the time. Pros The text messaging from any phone is great. We can use our personal cell phones and still have it show as the office. I like that we can change our messages as much as we like with ease. Cons I haven't found anything that I am displeased with. Review Source KH Kim H. Office manger Hospital & Health Care Used the software for: 6-12 months ### "Love it" June 1, 2022 4.0 I love the texting, text to pay and being able to keep a credit card on file Pros I love how easy it is to use, very little learning curve. I really love it Cons Customer service hold times are long, if you email you get a auto reply and if they fix whatever it is you don't hear back, you don't hear back other then the auto reply. We were having dropped calls and our app was shutting down everyday. Review Source EC Emily C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Software Usage" October 4, 2022 4.0 Pretty good, I wish they wouldn't have a fee for every function on top of the yearly cost. Pros The team chat, a way to communicate to my employees downstairs. Cons Customer is hard to get ahold of some times for the price you pay. Reason for choosing Weave More functions Review Source PP Pamela P. OFFICE MANAGER Medical Practice Used the software for: 1-2 years ### "Weave Review" May 24, 2022 3.0 It is fine, but I am sure that there are A LOT of things that Weave can do that we just have no idea how to use. Pros It is nice to be able to see who is calling directly from my computer screen. It is also nice to be able to text patient's directly from my computer screen. Cons I don't like that we have to use the fax in the system instead of a regular fax. Reason for choosing Weave We thought it would be helpful to be able to contact patient's through text versus always calling. Review Source JN Jacob N. Marketing Coordinator Health, Wellness and Fitness Used the software for: I used a free trial ### "Good for certain offices with broad function needs" May 24, 2023 4.0 It's great for a bigger-type health office, but it was not right for our small office. Features were great but many not needed for our office. Pros I liked the professional appearance and functionality. It's made specifically for health-type offices. It had a wide selection of features and functions. Cons There were many features that our office did not need and we couldn't exclude them for a cheaper price. Also, the HIPPA compliant emails were great but we also wanted HIPPA compliant text messaging but that was not available at the time Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Weave We chose to go with the free trial but did not purchase afterwards. Review Source HN Heather N. Front Desk Hospital & Health Care Used the software for: 1-2 years ### "I love this " March 6, 2023 5.0 I love it Pros I just enjoy being able to communicate with patients with the most up to date technology . I feel that ppl appreciate the txt msg that they get from our office Cons sometimes patients are hard to located with the phone number alone Review Source TH Tiffany H. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Love Weave" May 24, 2022 4.0 Been very happy with weave and everything it has to offer Pros Takes away me having to do call reminders! Cons Issues with phones staying connected to the software Switched from [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) The texting aspect Review Source GC Grace C. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "new Weave user" January 29, 2020 5.0 We had several issues when initializing the phone system. I wouldn't mention this if the issues had been addressed in a timely manner but it has taken almost a month to get everything set up properly. Also the response time in answering questions and fixing issues that may have potentially lost us some business were not taken care of in a timely manner. Pros We like how it incorporates all communications into one platform that ties into our software system. Cons It does not provide a newsletter/email blasting platform. We use that a lot when we are having specials, discounts, events, and keeping our patients current as to what is going on. Also it has no way for patients to check in and have forms to sign that would incorporate into our EHR system. 2 downfalls that your competitors offer Alternatives considered [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Reliant Parking](https://www.capterra.com/p/183597/Reliant-Parking/) Reason for choosing Weave the phone system and caller ID Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) the phone service and caller ID was included in the WEAVE system Review Source CS Charissa S. Office Administrator Medical Practice Used the software for: 6-12 months ### "Not as good as we hoped" June 1, 2022 2.0 Pros Since we were coming from a very old phone system, it's great to have all of the hold, transfer, directory and caller id features. It is easy to use once you figure out the basics. Cons The process to fax is so inconvenient. It takes twice as long as you have to scan, save, download then upload each document. This alone would have had us reconsider changing to this software if we were made aware of it before the change over. Messaging feature does not work even after several attempts to get help from support. Connection is often delayed and reception is not clear. Had a very hard time setting up a second handset and while the problem was finally fixed through the support centre, it was not done the proper way, but a shortcut. Review Source SA Stephanie A. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Starter Software" October 15, 2019 4.0 For sure, Front Desk has helped me save time and save clients by being a virtual front desk when I’m not around. That being said, it is very basic software, which doesn’t grow with the user as needs change. Pros It is simple to use, and does exactly what it says it will do — interact with clients when you are unavailable. Cons I can’t see how the software interacts with clients. Reason for choosing Weave It was an inexpensive solution to a problem I regularly faced. Review Source Response from Weave October 16, 2019 Hi Stephanie, Thank you for taking the time to leave us a review. It sounds like there are some optimization that can be done with our customer support team to better support you and your business. Out team sound be reaching out to you soon. We do offer a live dashboard where you can see all the conversations with your clients. We'd love to chat about getting that set up for you. HH Haylie H. Marketing director Hospital & Health Care Used the software for: 1-2 years ### "Good customer service and nice features." March 25, 2024 5.0 Pros I like the easability of the app and the features offered. Customer support has been good so far. Cons The cost for all options seems high. We have had some issues with the phone tree. Review Source AT Alyson T. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Love Weave" June 1, 2022 4.0 We have thoroughly liked it Pros Easy to use, easy to learn, does multiple jobs Cons We haven’t noticed any cons in the last 2 years Review Source GC Griselda C. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "A Must-Have for Any Practice!" February 24, 2020 5.0 It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated! Pros The best thing about this software is its versatility, as it has an app and can be used within or outside of the office. Cons There is no version in Spanish (or other languages) - yet! Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Weave Better fit for our practice. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Weave was more intuitive and had better features. Review Source JT Jana T. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Texting at last" March 26, 2020 4.0 Overall we are fairly satisfied, we thought it had more features as far as marketing campaigns like our previous system, for being more expensive, i guess we assumed you would have those features: patient education, seasonal info like a newsletter.. Pros The texting feature and the beta test bulk email feature. Cons I wish the bulk email feature was more adaptable, for types of services as well as age and gender. For example, I could email all overdue hygiene patients, or specials to only certain groups of patients rather than by age and gender only. Switched from [Legwork](https://www.capterra.com/p/197115/Legwork/) Legwork was not able to text patients, and patients were requesting. They did offer some great services that we have learned you do not... Review Source CB Cameron B. Optician Medical Practice Used the software for: 1-2 years ### "Weave Review" March 7, 2024 5.0 Pros Accessibility, Its very easy to find what you are looking for. Cons its pretty easy to miss texts from patients. Review Source DT Debbie T. Office manager Medical Practice Used the software for: 2+ years ### "Great asset to our dental office!" March 20, 2020 5.0 The mass email will be a great help with our office. Pros Software is really easy to use. I love the mobile app - great when office is closed for special events. Just used the mass email - beta testing. It worked great!!!!! Worked well with Eaglesoft and now Open Dental as our current software. Cons Customer service was great when we first started with Weave. I think they have outgrown their customer service department. Review Source VR Verified Reviewer Owner Hospital & Health Care Used the software for: 6-12 months ### "Nice idea, but limited functions. " January 15, 2019 1.0 What was promised to us, never transpired. Phone service was quite poor. I would avoid this company. Pros Nice idea for what the features are,but they never worked wit( our software, and there was no future plan to work with our practice management software. They had nice phones. Cons Phone quality was horrible. They would do updates during the workday, or right Begay vacation with no warning to us. Their servers would crash and we would be without phone service for hours at a time. Review Source PS Patricia S. Operations Manager/Treatment Coordinator Consumer Services Used the software for: 1-2 years ### "Weave has changed our office for the better" December 12, 2019 5.0 Pros We love all the texting reminders with Weave. We also love that we can respond to patients thru Weave. It was such a game changer. Weave is always updating new options for its users. Cons We look forward to when Weave adds the mass email option to patients Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Review Source RH Robert H. Administrator Medical Practice Used the software for: 1-2 years ### "Weave product review " June 8, 2022 5.0 Missed call and voice messages are features we love and have helped our business grow as we can now call patients back and return voice messages. The text feature is probably the best feature yet, as well as fax system as we save on paper, toner and time. Pros Phones, which are easy to use and VOIP is quite an upgrade from our previous system. Tons of features too. Excellent customer service and friendly as well. Cons The fact that we have to add a list of patient phone numbers on a monthly basis. Reason for choosing Weave The features, cost, and new phones provided. Review Source Serge Isidore K. Gestion clientèle Retail Used the software for: 6-12 months ### "Logiciel de gestion" July 4, 2023 5.0 Dans l'ensemble , Weave c'est un meilleur logiciel de planning, de gestion des mails pour aider les entreprises à mieux s'occuper des clients et présente également plusieurs fonctionnalités pour faciliter la tâche. Très facile , rapide et efficace Pros Ce logiciel est facile à utiliser et regroupe toutes les tâches en unique forme permettant aux entreprises de tout gérer les services pour l'amélioration des produits Cons Logiciel très intéressant apportant plus aux entreprises mais limité et pas disponible dans tout les pays Review Source Talk to a Capterra advisor for free and get results within 15 minutes.