# Page 19 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 19 - Reviews of Weave ## Showing most helpful reviews Showing 451-475 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mA mike A. owner dentist Hospital & Health Care Used the software for: 2+ years ### "We love Weave" March 6, 2023 5.0 It's been a great product. Pros We love the text to pay function and the appointment reminders Cons We have no complaints thus far. We have been using weave for 5+ years and still love it. Reason for choosing Weave Better customer service and range of services Review Source CM Chris M. Veterinarian Veterinary Used the software for: 1-2 years ### "Glad I changed to weave!" June 3, 2022 5.0 Great Pros Easy to implement phone tree that is flexible. Cons Intercom paging within the business is not easy Review Source BT Bob T. Business manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good product, horrible customer service" February 24, 2020 4.0 The product is good, but the reliability is so bad the dentist told me to get them working consistently or get rid of them. I don't know how to get them working consistently so far. Pros I do like that the product flows from front desk and operatories, to cell phones. Cons The VOIP phones are very prone to drop outs and are subject to the failures in Weave's servers in their field operations. I have experienced multiple total phone system outages that last anywhere from hours to multiple days. It is always nearly impossible to get hold of any support in anywhere near a timely manner. It takes more than one hour for them to return any calls to customer service and more than an hour to connect to anyone in chat. Review Source NT Nick T. Managing Director Hospital & Health Care Used the software for: 1-2 years ### "Simple, Elegant, Exceptional" October 24, 2019 5.0 Weave has streamlined our customer communications and optimized our business efficiency. Pros Weave gets the most out of our previously antiquated phone system. Their features, support and software make running our business more efficient and profitable. Cons Nothing. Very easy to use and excellent all around. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source Casey B. Account Manager Construction Used the software for: 6-12 months ### "Keeps getting better" January 25, 2021 5.0 Weave has given me a way to look at pieces of the business I always wanted to but didn't want to spend a full day to gather the data. Pros I have been impressed with all the new features that Weave keeps coming up with. Always staying up to date and offering more things to make things easier. Cons If you are not one that like to look at the analytics of things and just gets by, it does not seem to do a lot. Once you get in and use all the features, it is a game changer Review Source HS Hannah S. Co-Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty helpful " October 21, 2019 5.0 It’s been pretty awesome. A few hiccups a long the way but pretty easy to fix. Pros Since we don’t have a front desk at our wellness center this system is really awesome at getting back to clients. Usually a client is calling to book so the fact that the system will take care of them for us is so helpful. Cons I would just say that some clients are not fully aware that it is an automative system texting them so that was a little struggle at first but super easy to fix the out going message so it was more understood. I think the fact that some people call on landlines still that don’t text isn’t the most convenient for this software but they forward you that no one has responded. Review Source LB Lisa B. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Customer Service - TERRIBLE" May 24, 2022 3.0 Pros I like WEAVE in that the texting and remote access is great! however the customer service is mostly incompetent - we've had the same repeat errors in programming and I get transferred to one rep after another and have spent MANY HOURS/DAYS calling on the same issues. Frustrating! Cons Should have ability to download weave conversations Review Source VL Vicki L. Practice Manager Medical Practice Used the software for: 6-12 months ### "Ease of use is our favorite part" May 24, 2022 4.0 Pros integration texting messaging within office ease of phones to use Cons Phones sometimes powercycle on their own. I wished it was a little more flexible so I could change who gets what calls depending on day of the week. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing Weave price, and features Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) disliked their customer service Review Source CH Casey H. Optometric Technician Medical Practice Used the software for: 6-12 months ### "No a great experience " March 8, 2022 1.0 Overall, just a terrible experience. Do your research before signing anything. Switched to another leading patient communication platform and have had no issues and none of the headache that Weave gave me. Pros Honestly, not a whole lot. A non cloud based software was nice but that's about it. Cons Weave never fully integrated into my EPM software. After countless times of being told it would integrate perfectly, which is what sold me on the product, I found out it did not. The servers went down multiple times which left us without phones. There were constant updates that would also leave us without phones. In a medical office, this is unacceptable. The customer service was horrible. Nothing would ever get resolved. The price was also a factor. Review Source MB MaryEllen B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Weave was a game changer" December 13, 2019 5.0 It has been great in terms of communicating with clients efficiently. Many prefer text messages for appointment confirmations versus telephone calls or emails. Some just text us now for availability of appointments. Like the caller ID function as well. Pros The ability to text our clients was a game changer for my business. Clients love it, my front desk loves the ease of it, texting appointment confirmations became super easy. Love when we miss a call it texts our clients that we will get right back to them. Also allows us to easily see missed calls and call volume. Also LOVE the phone app so that when the business is closed I can follow up from home on any missed calls! Cons The inability to send out mass text messages. It would be great if we could classify client types and then text to that group easily. Reason for choosing Weave Cost, ease of use and good phone app! Review Source KG Kim G. owner dentist Medical Practice Used the software for: 2+ years ### "lifesaver!" April 24, 2020 5.0 overall, experience has been very positive Pros Weave has been essential in the covid crisis! Communicating with patients has been streamlined. Allow one person to complete these tasks Cons Sometimes service can be spotty, but its not frequent Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Weave integrated phone system. I needed to upgrade at the time Review Source jF jennifer F. optician Hospital & Health Care Used the software for: 1-2 years ### "Five Stars" June 1, 2022 5.0 great experience Pros Easy to use, user friendly, clean interface Cons a little clunky with family tree. families that share the same number Reason for choosing Weave n/a Review Source VR Verified Reviewer Director of Marketing Medical Practice Used the software for: Less than 6 months ### "Stay away from Weave! Nothing but problems and software bugs!" August 12, 2019 1.0 They really tried, but they just have a bad software, and have grown too fast that their software is literally breaking because it can't handle their users. Pros Terrible service, software with tons of bugs, and customer support hold times 1-2 hours are just the beginning of the problems you will have with Weave. We had nothing but problems from the very start, and only lasted 3 months before transferring to RingCentral. So glad we are off Weave now. Cons Software doesn't work. Appointment reminders go out to cancelled and rescheduled appointments. Phones don't ring correctly and no ability to edit. Review Source CS Cody S. Accounts Manager Hospital & Health Care Used the software for: Less than 6 months ### "Incredible Tool!" December 15, 2020 5.0 We have never had a bad experience. Set up was done for us (via remote screen control), and when we add phones, they will send an installation team for us. Customer service has fixed every problem (one with set up, and one that arose during use) FOR us, instead of directing us to a help page with instructions. Pros Weave is a program MADE for communicating with your patients, and it shows. It's incredibly easy to use (made to mimic a smartphone!), and does what it's meant to do. We can text with our patients, reminders are automated and confirm appointments within our scheduling software, and we never miss a notification with the special pop ups! Cons We are currently using a light version (software only) as our current phone contract has several more years on it. I am absolutely looking forward to the day we can integrate the phone system as well! The feature available to us, at present, are wonderful, but the system working as a whole will be even more efficient! Review Source BV Bonita V. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Weave Assessment" June 7, 2022 4.0 Pros Weave has allowed ease of communication with our patients as well as interoffice communications. We have been able to determine patient satisfaction with individuals scheduling and interacting with patients Cons Customer service. It's hard to get to talk to someone live. Some questions just can't be answered thru a web bot. Review Source HH Holden H. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Truly Revolutionary & Highly Recommended!" December 7, 2017 5.0 Pros Frontdeskai's system is truly revolutionary. It allows our clients to easily book and manage their appointments through simple text messaging which saves us hundreds of dollars a month in receptionist and after-hours answering service fees while increasing the number of appointments scheduled. We're so happy with it that we're featuring our Frontdeskai text-only number prominently everywhere we can: on our website, on our business cards -- everywhere. It works flawlessly and is a perfect example of the magic of cutting-edge technology. Brilliant and highly recommended. We just hope our competitors don't find out about it! Cons The customer rep from FrontDesk, has made every effort to implement some of our ideas and feature requests into the system. He's very responsive and has made himself quite accessible. Many of the things we 'liked least' have been refined and improved on. That said, we're really looking forward to being able to read the text Logs! Review Source BG Becky G. optician/insurance specialist Medical Practice Used the software for: 1-2 years ### "Weave is a good product with poor customer service." May 24, 2022 4.0 appt reminders Pros appt reminders and team communication have been very beneficial. Cons not user friendly as far as new products. Customer service is not helpful. Review Source BL Belkin L. Office Manager Medical Practice Used the software for: 2+ years ### "Honest review daily user" April 3, 2024 5.0 Pros I like how Weave is very important to our everyday work environment. It has many features and they create new ones often. It is not just for patient communication but also easy to communicate with our staff. Cons I do not have any cons with weave. Our office has had weave for more than 6+ years. I have no complaints and recommend to any medical offices. Review Source GS Grace S. office mananger Hospital & Health Care Used the software for: 1-2 years ### "our experience" March 26, 2020 4.0 great, saves a lot of time calling to confirm appts, have used it to reach out for payment also. I think the time savings is the biggest thing and we can communicate with patients with questions without having to make several phone calls back and forth, doesn't interrupt our other duties or software usage Pros we love the texting to confirm and so do many of our patients. they can look back and see time and date of appt Cons integration was definitely a process but we have managed and i believe most of the bugs worked out. we are not yet totally integrated but are looking forward to that also Reason for choosing Weave was most promoted in dental meetings with goetze and seen in publications Review Source LJ Liz J. Assistant Hospital & Health Care Used the software for: 1-2 years ### "Optomerty Practice" March 25, 2020 4.0 Pros Most features are helpful and save time. It is fairly easy to navigate and over the past year, upgrades have improved the usefulness of the app. The support staff is friendly and usually able to fix issues in a timely manor. Cons The Polycom hardware that came with Weave lacks features most multi-line phone systems have. Putting calls on hold and transferring calls is never seamless and often results in dropped calls. There is no way to confirm that automated emails have gone out to patients. As with most applications in their infancy, there are often glitches and bugs that need to be worked out. Review Source SV Shelley V. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Weave" April 24, 2020 4.0 It's been really good. We've had some issues with getting a hold of customer support in the past, but it seems that they have added more staff to help. The chat support system works really well now. Pros We love that we can text with our patients in real time. Cons There are quite a few places in the website that are really hard to see. Some of the radio buttons are so pale gray that they are really hard to see. We would also like to be able to customize our campaigns a little bit more. Review Source MB Madhuri B. Dentist Medical Practice Used the software for: 2+ years ### "Dental office user" March 20, 2020 5.0 Love it and recommend to all my friends. Pros Its so easy to communicate with my patients and know all thier in a simple way Cons If it can block spam calls, as it kind of interrupt our busy time / schedule to answer these annoying calls. Alternatives considered [Yapi](https://www.capterra.com/p/120854/YAPI/) Reason for choosing Weave By a friend suggestion . Review Source DT Dawn T. Patient Care COordinator Medical Practice Used the software for: 6-12 months ### "Weave is the Best for Businesses" March 20, 2020 5.0 It has been awesome! Pros I really like that this product is constantly updating and adding better and new features. I love that it has the feature to see the history of all calls, text and emails for patients. You know if someone did return that patient call or text. I love all the automatic texts and automatic emails. I also love the payment options and fax features! Cons They fixed the con feature that I hated, so I have none now. :O) Reason for choosing Weave We liked the better reviews of Weave, word of mouth and Weave offers better features and support. Review Source CS CRYSTAL S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Just what I was looking for" October 21, 2019 5.0 Loved it, thank you Pros So easy, affordable, easy set up, terrific immediate customer service. Always available and never had to wait. Bookings were effortlessly made on my behalf. Cons Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them Reason for choosing Weave Its software for our needs of today Switched from [Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Ruby is sooo expensive, though good. Plus I was charged for all the obtrusive spam calls. Review Source Response from Weave October 22, 2019 Thank you for taking the time to leave us a review! Great to hear that you've had a good experience. TO Thomas O. dentist Hospital & Health Care Used the software for: 6-12 months ### "Weave review" April 27, 2020 5.0 Set up was a challenge and I spent many hours daily on hold or in a Que waiting for someone to trouble shoot. Took a couple of months to get that accomplished but things have been fairly smooth since then. Pros it has features that are essential to our practice, ie texting, appt. reminders integration with Dentrix software, Cons Customer service wait times are unacceptable, the voice greeting system has had some glitches, processes have changed several times making it confusing on how to change or implement new greetings etc. This definitely needs to be stream lined to make it more user friendly. Reason for choosing Weave features, flexibility, cost Review Source Talk to a Capterra advisor for free and get results within 15 minutes.