# Page 2 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Weave the right Patient Engagement solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 2 - Reviews of Weave ## Showing most helpful reviews Showing 26-50 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mandi S. Receptionist Veterinary Used the software for: 2+ years ### "I use Weave" December 16, 2025 4.0 We have been using weave for about 3 years now and so fair its been a decent program overall. Ive had frustrating moments but i dont feel other programs would have had other outcomes Pros I like that its easy to use and over all pretty reliable. It makes communication with my clients quick and all in one spot Cons After integration to change anything takes a ton of effort. Sometimes customer support is great, othetimes its like pulling teeth. I found the chat option to be most reliable. Switched from [VitusVet](https://www.capterra.com/p/143459/VitusVet/) Weave had more features and we were using more than one system Review Source VR Verified Reviewer Dental Office manager Hospital & Health Care Used the software for: 1-2 years ### "Just kept changing and wanted more money" December 18, 2025 5.0 It was good they had good customer service, and I liked their reminder services. again, they just kept changing things and then saying it would be a separate charge. Pros Good company, easy to use, dashboard was user friendly. Reps were responsive to resolve issues and understood why we ended up leaving in the end. Cons left only because we were trying to cut cost and not loose features. They kept separating things that we needed but keep bumping up the price on us for features Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) We switched due to features and overall cost. Review Source SP Samantha P. Marketing Director Medical Practice Used the software for: 1-2 years ### "Great Sales Pitch, But Zero Follow-Through" May 19, 2025 2.0 Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has been a major issue. From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue. It feels like once we signed the contract, we were no longer a priority. I expected much better service and responsiveness, and unfortunately, Weave has not delivered on either. Pros The user interface is well-designed and the overall structure of the platform is intuitive and easy to use. From a software standpoint, it has a lot of potential. Unfortunately, that positive is heavily overshadowed by the lack of support and poor customer service. Working with the team at Weave has been frustrating, and I strongly caution others—DO NOT SIGN UP unless you’re prepared to handle issues entirely on your own. Cons The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues with Weave Help not working, and still nothing has been resolved. Despite multiple follow-ups, no one has ever gotten back to me or taken any meaningful action. Once we were onboarded and became paying customers, it felt like we were completely forgotten. I genuinely regret signing up with Weave. Review Source SC Sarah C. APRN Medical Practice Used the software for: Less than 6 months ### "Find another service" December 26, 2025 1.0 This has literally been one of the worst experiences working with a service company I have had. It has cost us money by ways of additional hours of staff having to continually contact weave support and chase down problems. There are multiple missing files from faxes being missed and confusion trying to work with other providers and facilities with a temporary fax number. I am basically paying hundreds of dollars to be able to text. I could have upgraded my free Google number for the same service. Pros The only pro I can give at this point is one customer service rep that has provided follow-up for the continued mess and problems. If I could give zero stars I would. Cons The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them. The fax and office number did not port over as expected. Continual, ongoing problems without an estimated date to correct the issues. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Weave It was supposed to be an all in one platform. Switched from [Doximity](https://www.capterra.com/p/205027/Doximity/) Needed one streamlined platform and ability to message/text with clients. Review Source MW Melissa W. Hospital Administrator Veterinary Used the software for: 2+ years ### "Worth the switch!" July 28, 2025 4.0 Overall satisfied; the phones system work pretty consistently. I think it's a decent value for the price paid. Pros I love that people get a missed call text if our team is on another call & is unable to answer. This has helped us retain clients and keep clients really happy! Cons Sometimes will crash; won't always connect with our software. When the phones go down, we can at least use our smart phones and their app Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage didn't have many of the features that weave does. Review Source Lauren H. Practice Manager Veterinary Used the software for: 2+ years ### "Weave in the office" August 7, 2025 5.0 Amazing- have not had complaints from any of our customers. It is a great platform for scheduling and for keeping the lines of communication open Pros Value for money, customer support, payment processing, security, appointment management, appointment scheduling Cons The price would be the only drawback that I can think of at this time and it is quite expensive when comparing with other platforms Review Source AD Ann D. Project Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Reliable and Easy to use Appointment Scheduling Platform" February 9, 2026 5.0 Pros Weave is a reliable and easy to use appointment scheduling solution. It supports payment processing, appointment management and calender. The customer support are always ready to support when in need. Cons With the integration with other third party application, the tool has been remarkable and fit for appointment management. Review Source KT Karen T. Vet Tech Veterinary Used the software for: 1-2 years ### "Give Weave a try! " January 4, 2026 5.0 Overall, I recommend Weave. It is a great communication tool and has many features like scheduling and appointment management. Pros The communication and recordings logs. When speaking to clients on the phone, you can go back and play the recording after in case needed. Cons I've never had any issues with Weave. We use it daily and have never encountered any problems, so I guess that is a good thing. Review Source NK Navpreet K. dental Medical Practice Used the software for: 1-2 years ### "powerful tool" May 9, 2026 5.0 The positive atmosphere and encouragement from participants and organizers made the experience enjoyable and meaningful. Overall, WEAVE was a rewarding experience that helped me grow, learn, and feel more connected with others. Pros What I liked most about WEAVE was the supportive and welcoming environment it created for everyone involved. The program encouraged teamwork, open communication, and learning from different perspectives. I appreciated how organized and engaging the sessions were, making it easy to stay involved and motivated throughout. Cons One thing I liked least about WEAVE was that some sessions felt a bit too long, which sometimes made it difficult to stay fully focused throughout Review Source MB Melissa B. Associate Veterinarian Veterinary Used the software for: 2+ years ### "Weave- great for texting!" September 15, 2025 4.0 Overall, I like Weave. Unfortunately, we have never gotten our call tree to properly work and there isn't a function to automatically place incoming calls on hold. Pros Texting and ability to send photos via text to owners- this makes it very easy to update owners. Owners can also request appointments through the app. Cons I wish it integrated with our PIMS software. It would be very helpful to be able to easily see all client communications from the patient chart. Review Source DA Diane A. Front Desk Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Think twice!!!" April 23, 2025 1.0 Disappointment and unprofessional way to handle customers. Pros at first the sales pitch was good. It can make life easier. BUT........ many things they don't tell you. Cons There is no direct line to speak to a supervisor. They have Tiers of tech support, have to wait while they reach out to there Tiers to answer questions to resolve a problem. I was on the phone for 90 minutes. Did not resolve the issue. They only give you a 100 forms. They do not tell you that when they are selling the platform. When you are a busy dental office, which I have 40 years experience, it is difficult to run a practice with out Great Tech Support. !!!!!!! Review Source Response from Weave April 24, 2025 Hi Diane, We’re really sorry to hear about your experience and truly appreciate you taking the time to share this feedback. It’s clear we missed the mark on providing the level of support your office deserves. We take this kind of feedback seriously and would love the opportunity to look into your situation further. Please feel free to reach out to us directly at pr@getweave.com so we can escalate your concerns to the appropriate team and work toward a resolution. Thank you again for your honest input—it helps us improve. CS Crystal S. Co-Office Manager Hospital & Health Care Used the software for: 1-2 years ### "If your not using weave, you should be!" February 28, 2025 5.0 Weave has been east to work with, and when we aren't sure how to accomplish something within the portal they have been eager to help. Pros Patient communication made easy! Weave has been a life saver, helping us reach out to patients via text has made communication so much easier. Cons I wish that Weave could attach patient communication to patients charts in EHR. Review Source ZL Zoe L. Office Manager Veterinary Used the software for: Less than 6 months ### "Wave, competitive prices, customizable features" June 2, 2025 4.0 Pros Inexpensive phone service, clear quality of calls, caller ID that matches with our practice management software. Being able to pick and choose which services we want is amazing rather than having to pay for a steep package price with lots of features we don't need. Cons It only syncs once per day and the devices will frequently randomly disconnect from the app. It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing Weave Weave was less expensive and had more customizable options Review Source TT Terra T. Director of Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Absolutely Terrible Product & Support" December 4, 2024 1.0 Absolutely terrible. It's actually insane how awful our experience has been in less than a few weeks. Buyer beware. The only upside is no contracts. We will be cancelling our service. Pros As far as the actual software goes, the only thing I liked was what was shown and promised to us during our demo before purchasing the product, which was not at all what the product or support actually delivered. The cost is much lower than competitors, which initially seemed like a great deal, but now it's clear that you get what you pay for. Cons Everything, but especially the support. Our entire experience porting over from our previous software (Podium) was a nightmare, and our "dedicated team" was unavailable during the process. We told them we were only able port our phone number over on a Monday, as it's the only weekday we're closed. They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete. The product functionality is also terrible. "Features" that are half built and not meant to be used yet, despite them being launched in the software. Many functionalities that are promised are actually not available at all. Oh but don't worry, everything you need is "on the road map to be implemented next year". Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Lower cost and many promised features that Podium doesn't offer (spoiler: those features aren't actually useable) Review Source Response from Weave December 18, 2024 Terra, Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your transition to Weave. Your feedback is important to us, and we’re committed to improving our processes and communication. We’d like the opportunity to address your concerns directly. Please reach out to us with best contact information at pr@getweave.com, and we will have a senior member of our support team reach out to you directly. IW Isla W. Product Manager Computer Software Used the software for: Less than 6 months ### "Better Client Comms and Scheduling" April 4, 2026 5.0 Pros The integrated communication features are a real win. Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders. It's pretty convenient. Cons While the scheduling part works well enough, the mobile app's interface feels a bit clunky sometimes. Navigating between patient records and appointment bookings isn't always intuitive, and I occasionally find myself tapping around more than I'd like to get where I need to go. Review Source JG Jessica G. Office Manager Medical Practice Used the software for: 2+ years ### "Very easy and user friendly" November 14, 2024 5.0 It's been a great relationship with Weave over the last 6 years. The very few times we had a issue it was handled quickly or had the option to switch over to mobile devices and continue working. Pros Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place. It takes a few minutes to train a new employee on the Weave system and they can start using it right away. Cons The insurance verification needs to be improved. I opted out of the product because it didn't offer what I needed. Alternatives considered [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) Reason for choosing Weave Having all the phone, email, texting, forms, and have it load into our software saved on over all cost. Plus feedback from other offices. Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/)[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Using 1 service for our needs and patient communication instead of several. Review Source AL Abby L. Administrative Coordinator Hospital & Health Care Used the software for: 2+ years ### "Weave for the win! " February 27, 2025 5.0 I have been using Weave for over three years now and it truly helps our office with every aspect of communication - chatting with team members within the office, being able to text patients, and sending digital forms. Our office is super thankful to have Weave. Pros Weave makes communicating with our patients a breeze! I love the team chat feature to communicate with our team members in our office. Cons No complaints with Weave. 10/10 recommend. Review Source JR Julie R. Accounts Manager Medical Practice Used the software for: 2+ years ### "My experience with Weave at our Dental Office " November 14, 2024 5.0 It has been a positive one that I would go thru again. Pros As Weave has progressed by adding more tools and improvements it has made the program more user friendly. I especially like that fact we can send in our opinions and recommendations, they have made those modifications and changes. Cons When we first started with Weave it was new to everyone and I believe Weave was still working out the kinks with reports, how application looked, and intigraton. It has been frustrating at times. It takes a long time to be heard about changes that need to be made in their program. Switched from [Progress OpenEdge](https://www.capterra.com/p/241738/OpenEdge/)[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Making use of texting and lowering the cost of fees with payments. Integration with our dental software and having one program that handles multiple jobs. Review Source aP alexis P. office lead Health, Wellness and Fitness Used the software for: 2+ years ### "LITERALLY LIFE SAVOR IN OUR DENTAL OFFICE" February 27, 2025 5.0 LOVE IT! Pros I love how easy it is to communicate with patients Cons not being able to access templates on everyones weave Review Source MKM Mary Katherine M. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Always improving, they've made huge strides in the last year" November 15, 2024 5.0 Weave has made huge strides and improvements since we started using it 6 years ago. The new interface is a gamechanger. Pros They are constantly and consistently coming up with updates and improvements to the program. Cons I wish it integrated with our Dolphin software. Alternatives considered [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) Reason for choosing Weave Interface was more user-friendly and the price was comparable Switched from [OfficeSuite UC](https://www.capterra.com/p/168723/Windstream-OfficeSuite/) Texting capabilities were needed. We also wanted our database to be accessible from the phone system. Review Source VM Virginia M. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "We love Weave! " December 4, 2024 5.0 Fantastic! Would def recommend 10/10 it has definitely made our lives easier. We love the appointment request feature and how it prompts patients for reviews. We have been able to gain more reviews and new patients because of that feature. Pros Our office love is! It is extremely efficient & user friendly! Cons It would be nice if ipad portal could easily import patient information. Switched from [NexHealth](https://www.capterra.com/p/182271/NexHealth/) We were looking a company that offered phone services. Review Source CA Cherie A. Office Manager Hospital & Health Care Used the software for: 2+ years ### "TIME SAVER!" November 15, 2024 5.0 We love how it integrates with our eaglesoft software so when someone calls I already know all their information before I even pick up the call. This has made my job alot easier and saves time. Pros Very easy to use and alot of things I can get done with just one application. Cons It freezes up multiple times a day and closes itself out. Sometimes has difficulty connecting to our credit card machine. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) At the time this program was more advanced and could do alot more. Review Source HB Holly B. Assistant Office Manager Medical Practice Used the software for: 2+ years ### "You need this!" October 16, 2024 5.0 We love it! It was the best investment we made. The feedback we get from patients is so positive and they are so happy we are using this platform for our communication needs. Pros Very functional and easy to use. Our patients love it! Cons The initial set up with the phones was difficult and we had to get some replaced. Alternatives considered [Criteria](https://www.capterra.com/p/119740/Criteria/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing Weave There were lots we demoed but Weave was superior Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) We needed a better communication system. Review Source KH Krista H. Financial Coordinator Medical Practice Used the software for: 1-2 years ### "Great if you are tech savvy" March 26, 2025 4.0 Great system for the tech savvy user with a lot of time to research and learn Pros I love that Weave sends a text automatically when we miss an incoming call Cons There in no on site training whatsoever. You set everything up, figure out how to use it, etc. Review Source AA Alex A. Peer support specialist and drug counselor Mental Health Care Used the software for: I used a free trial ### "Weave review " April 4, 2026 4.0 Pros Really enjoyed the communication customer support security appointment scheduling and payment processing super worth the value for the money Cons Really didn’t dislike anything about this software I guess if I had to point out one thing be the appointment management was kind of confusing at first, but not too bad once I figured it out Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.