# Page 2 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141842/Weave/reviews

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Weave

4.3 (666)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 2 - Reviews of Weave

## Showing most helpful reviews

Showing 26-50 of 666 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Mandi S.  
Receptionist  
Veterinary  
Used the software for: 2+ years

### "I use Weave"

December 16, 2025

4.0

We have been using weave for about 3 years now and so fair its been a decent program overall. Ive had frustrating moments but i dont feel other programs would have had other outcomes

Pros

I like that its easy to use and over all pretty reliable. It makes communication with my clients quick and all in one spot

Cons

After integration to change anything takes a ton of effort. Sometimes customer support is great, othetimes its like pulling teeth. I found the chat option to be most reliable.

Switched from

[VitusVet](https://www.capterra.com/p/143459/VitusVet/)

Weave had more features and we were using more than one system

Review Source

VR

Verified Reviewer  
Dental Office manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Just kept changing and wanted more money"

December 18, 2025

5.0

It was good they had good customer service, and I liked their reminder services. again, they just kept changing things and then saying it would be a separate charge.

Pros

Good company, easy to use, dashboard was user friendly. Reps were responsive to resolve issues and understood why we ended up leaving in the end.

Cons

left only because we were trying to cut cost and not loose features. They kept separating things that we needed but keep bumping up the price on us for features

Switched from

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

We switched due to features and overall cost.

Review Source

SP

Samantha P.  
Marketing Director  
Medical Practice  
Used the software for: 1-2 years

### "Great Sales Pitch, But Zero Follow-Through"

May 19, 2025

2.0

Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has been a major issue. From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue. It feels like once we signed the contract, we were no longer a priority. I expected much better service and responsiveness, and unfortunately, Weave has not delivered on either.

Pros

The user interface is well-designed and the overall structure of the platform is intuitive and easy to use. From a software standpoint, it has a lot of potential. Unfortunately, that positive is heavily overshadowed by the lack of support and poor customer service. Working with the team at Weave has been frustrating, and I strongly caution others—DO NOT SIGN UP unless you’re prepared to handle issues entirely on your own.

Cons

The support is extremely disappointing. Since signing up over a year ago, I’ve repeatedly reached out—via both email and phone—regarding issues with Weave Help not working, and still nothing has been resolved. Despite multiple follow-ups, no one has ever gotten back to me or taken any meaningful action. Once we were onboarded and became paying customers, it felt like we were completely forgotten. I genuinely regret signing up with Weave.

Review Source

AJ

Amanda J.  
Dental Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Helpful Software, But Fell Short Over Time"

May 21, 2025

3.0

Our experience with Weave started off strong. It provided a convenient all-in-one communication platform that helped streamline patient calls, texts, and appointment reminders. The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning. However, over time, we encountered some challenges. The software didn’t evolve with our growing needs, and we found certain features lacking or less customizable compared to other platforms. Additionally, customer support response times were inconsistent, and the cost became harder to justify. In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for functionality, support, and value.

Pros

Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment reminders. The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team.

Cons

We ran into some limitations that impacted our daily operations. The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features. We also experienced occasional technical glitches and delays in customer support response, which became frustrating during busy times.

Alternatives considered

[Adit](https://www.capterra.com/p/208534/Adit/)

Reason for choosing Weave

The customer service felt better at the time.

Review Source

Response from Weave

July 10, 2025

Thank you for taking the time to share your thoughtful feedback. We're glad to hear that Weave helped streamline communication and daily operations early on, and that your team had a smooth onboarding experience. We’re truly sorry to hear that your needs outgrew the platform and that you encountered challenges with support and functionality. Your insights are incredibly valuable to us as we continue improving our features and service experience. If you're open to it, we’d appreciate the chance to learn more about your experience. Please reach out to us at pr@getweave.com—we’d love the opportunity to make things right.

SC

Sarah C.  
APRN  
Medical Practice  
Used the software for: Less than 6 months

### "Find another service"

December 26, 2025

1.0

This has literally been one of the worst experiences working with a service company I have had. It has cost us money by ways of additional hours of staff having to continually contact weave support and chase down problems. There are multiple missing files from faxes being missed and confusion trying to work with other providers and facilities with a temporary fax number. I am basically paying hundreds of dollars to be able to text. I could have upgraded my free Google number for the same service.

Pros

The only pro I can give at this point is one customer service rep that has provided follow-up for the continued mess and problems. If I could give zero stars I would.

Cons

The phones have to be reset at least a bi weekly, customer service is difficult to communicate with and closes out problems without fixing them. The fax and office number did not port over as expected. Continual, ongoing problems without an estimated date to correct the issues.

Alternatives considered

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing Weave

It was supposed to be an all in one platform.

Switched from

[Doximity](https://www.capterra.com/p/205027/Doximity/)

Needed one streamlined platform and ability to message/text with clients.

Review Source

MW

Melissa W.  
Hospital Administrator  
Veterinary  
Used the software for: 2+ years

### "Worth the switch!"

July 28, 2025

4.0

Overall satisfied; the phones system work pretty consistently. I think it's a decent value for the price paid.

Pros

I love that people get a missed call text if our team is on another call & is unable to answer. This has helped us retain clients and keep clients really happy!

Cons

Sometimes will crash; won't always connect with our software. When the phones go down, we can at least use our smart phones and their app

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage didn't have many of the features that weave does.

Review Source

Lauren H.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Weave in the office"

August 7, 2025

5.0

Amazing- have not had complaints from any of our customers. It is a great platform for scheduling and for keeping the lines of communication open

Pros

Value for money, customer support, payment processing, security, appointment management, appointment scheduling

Cons

The price would be the only drawback that I can think of at this time and it is quite expensive when comparing with other platforms

Review Source

SG

STEVEN G.  
Physical therapist  
Medical Practice  
Used the software for: 1-2 years

### "A lifesaver for our PT practice"

March 3, 2025

5.0

We’ve been using Weave for our physical therapy practice, and it has been an absolute game-changer. When a catastrophic flood destroyed our clinic, including all our equipment, computers, and phones, Weave truly saved us. Because everything is cloud-based, we were able to stay connected with our patients without interruption. The ability to text patients directly through the app made communication seamless, even when we couldn't access our physical phones. In addition to the cloud-based communication, Weave offers great analytics that helps us track patient interactions and stay organized. It’s not just a phone service—it’s a complete solution that has greatly improved the efficiency and reliability of our practice. We are incredibly grateful for Weave’s support during a critical time, and we highly recommend it to anyone looking for a reliable, high-quality platform to manage their practice.

Pros

The ability to text and multitask with patients even while you’re on the call. All the analytics which is useful to conduct the practice.

Cons

The caller abandoned option always confuses us.

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Just wasn’t good, it was all over the place.

Review Source

AD

Ann D.  
Project Manager  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Reliable and Easy to use Appointment Scheduling Platform"

February 9, 2026

5.0

Pros

Weave is a reliable and easy to use appointment scheduling solution. It supports payment processing, appointment management and calender. The customer support are always ready to support when in need.

Cons

With the integration with other third party application, the tool has been remarkable and fit for appointment management.

Review Source

MB

Melissa B.  
Associate Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Weave- great for texting!"

September 15, 2025

4.0

Overall, I like Weave. Unfortunately, we have never gotten our call tree to properly work and there isn't a function to automatically place incoming calls on hold.

Pros

Texting and ability to send photos via text to owners- this makes it very easy to update owners. Owners can also request appointments through the app.

Cons

I wish it integrated with our PIMS software. It would be very helpful to be able to easily see all client communications from the patient chart.

Review Source

DA

Diane A.  
Front Desk Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Think twice!!!"

April 23, 2025

1.0

Disappointment and unprofessional way to handle customers.

Pros

at first the sales pitch was good. It can make life easier. BUT........ many things they don't tell you.

Cons

There is no direct line to speak to a supervisor. They have Tiers of tech support, have to wait while they reach out to there Tiers to answer questions to resolve a problem. I was on the phone for 90 minutes. Did not resolve the issue. They only give you a 100 forms. They do not tell you that when they are selling the platform. When you are a busy dental office, which I have 40 years experience, it is difficult to run a practice with out Great Tech Support. !!!!!!!

Review Source

Response from Weave

April 24, 2025

Hi Diane, We’re really sorry to hear about your experience and truly appreciate you taking the time to share this feedback. It’s clear we missed the mark on providing the level of support your office deserves. We take this kind of feedback seriously and would love the opportunity to look into your situation further. Please feel free to reach out to us directly at pr@getweave.com so we can escalate your concerns to the appropriate team and work toward a resolution. Thank you again for your honest input—it helps us improve.

JG

Jessica G.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Very easy and user friendly"

November 14, 2024

5.0

It's been a great relationship with Weave over the last 6 years. The very few times we had a issue it was handled quickly or had the option to switch over to mobile devices and continue working.

Pros

Weave is user friendly, can be used on desktop and mobile devices, and offers several products in one place. It takes a few minutes to train a new employee on the Weave system and they can start using it right away.

Cons

The insurance verification needs to be improved. I opted out of the product because it didn't offer what I needed.

Alternatives considered

[Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/)

Reason for choosing Weave

Having all the phone, email, texting, forms, and have it load into our software saved on over all cost. Plus feedback from other offices.

Switched from

[Yapi](https://www.capterra.com/p/120854/YAPI/)[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)

Using 1 service for our needs and patient communication instead of several.

Review Source

JR

Julie R.  
Patient Care Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Weave is a vital tool"

February 21, 2025

5.0

Overall weave is an important tool and a plays a vital role in my everyday patient care tasks.

Pros

It makes communicating with patients so much easier. We serve the hearing impaired community and with weave our patients can text to communicate which includes scheduling and confirming appointments.

Cons

Understanding how to leave a recorded message when we are not in the office such as on holidays.

Review Source

Alexander G.  
Manager  
Veterinary  
Used the software for: I used a free trial

### "Weave through the lines"

February 4, 2026

4.0

Pros

The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen.

Cons

Nothing really made me dislike Weave. It didn’t really fit price wise for the clinic though and that’s honest.

Review Source

BM

Brazola M.  
Medical Assistant  
Cosmetics  
Used the software for: Less than 6 months

### "Very satisfied and good"

January 15, 2026

5.0

Pros

I love how the whole team can stay connected and assure messages are delivered. I love using it on my mobile device as well.

Cons

I don’t really have any cons. It did take me a minute to figure out how to navigate. I do wish I could reply to someone by just tapping their message instead of @ing them.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

I’m not sure, upper management made the decision.

Review Source

JR

Julie R.  
Accounts Manager  
Medical Practice  
Used the software for: 2+ years

### "My experience with Weave at our Dental Office "

November 14, 2024

5.0

It has been a positive one that I would go thru again.

Pros

As Weave has progressed by adding more tools and improvements it has made the program more user friendly. I especially like that fact we can send in our opinions and recommendations, they have made those modifications and changes.

Cons

When we first started with Weave it was new to everyone and I believe Weave was still working out the kinks with reports, how application looked, and intigraton. It has been frustrating at times. It takes a long time to be heard about changes that need to be made in their program.

Switched from

[Progress OpenEdge](https://www.capterra.com/p/241738/OpenEdge/)[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

Making use of texting and lowering the cost of fees with payments. Integration with our dental software and having one program that handles multiple jobs.

Review Source

HB

Holly B.  
Assistant Office Manager  
Medical Practice  
Used the software for: 2+ years

### "You need this!"

October 16, 2024

5.0

We love it! It was the best investment we made. The feedback we get from patients is so positive and they are so happy we are using this platform for our communication needs.

Pros

Very functional and easy to use. Our patients love it!

Cons

The initial set up with the phones was difficult and we had to get some replaced.

Alternatives considered

[Criteria](https://www.capterra.com/p/119740/Criteria/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/)

Reason for choosing Weave

There were lots we demoed but Weave was superior

Switched from

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)

We needed a better communication system.

Review Source

MKM

Mary Katherine M.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Always improving, they've made huge strides in the last year"

November 15, 2024

5.0

Weave has made huge strides and improvements since we started using it 6 years ago. The new interface is a gamechanger.

Pros

They are constantly and consistently coming up with updates and improvements to the program.

Cons

I wish it integrated with our Dolphin software.

Alternatives considered

[Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/)

Reason for choosing Weave

Interface was more user-friendly and the price was comparable

Switched from

[OfficeSuite UC](https://www.capterra.com/p/168723/Windstream-OfficeSuite/)

Texting capabilities were needed. We also wanted our database to be accessible from the phone system.

Review Source

CA

Cherie A.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "TIME SAVER!"

November 15, 2024

5.0

We love how it integrates with our eaglesoft software so when someone calls I already know all their information before I even pick up the call. This has made my job alot easier and saves time.

Pros

Very easy to use and alot of things I can get done with just one application.

Cons

It freezes up multiple times a day and closes itself out. Sometimes has difficulty connecting to our credit card machine.

Switched from

[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)

At the time this program was more advanced and could do alot more.

Review Source

aP

alexis P.  
office lead  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "LITERALLY LIFE SAVOR IN OUR DENTAL OFFICE"

February 27, 2025

5.0

LOVE IT!

Pros

I love how easy it is to communicate with patients

Cons

not being able to access templates on everyones weave

Review Source

SM

Samantha M.  
Business Development Manager  
Veterinary  
Used the software for: 2+ years

### "Weave is exceptional"

April 8, 2025

5.0

very good and we have been a client for multiple years

Pros

easy to use, great client customer service

Cons

not applicable, we have not run into anything that we do not like

Review Source

VM

Virginia M.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "We love Weave! "

December 4, 2024

5.0

Fantastic! Would def recommend 10/10 it has definitely made our lives easier. We love the appointment request feature and how it prompts patients for reviews. We have been able to gain more reviews and new patients because of that feature.

Pros

Our office love is! It is extremely efficient & user friendly!

Cons

It would be nice if ipad portal could easily import patient information.

Switched from

[NexHealth](https://www.capterra.com/p/182271/NexHealth/)

We were looking a company that offered phone services.

Review Source

JK

Jennifer K.  
Insurance Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I would definitely recommend weave!"

November 18, 2024

4.0

Great customer service overall a really innovative product and they are always progressing!

Pros

Easy to use/user friendly. I love the app, with the phones it pops right up in a small window with the patient info it's great!

Cons

integration with eaglesoft is wonky. The payments post weird and under anyone's employee number, it's random. I shut it down immediately :(

Switched from

[Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)

I really liked what weave had to offer and we desperately needed something for phones.

Review Source

BB

Brittany B.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Weave is Fantastic! "

November 19, 2024

5.0

We have loved having weave as part of our team resources. Easy communication and lots of ways to access patient information.

Pros

We love how quick and efficient weave has been for our office!

Cons

We did not not like that you can't combine consent forms unless you have already combined them in your weave portal.

Switched from

[Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)

The cost was less for weave with all the features we needed.

Review Source

OW

Orrin W.  
Optical Manager  
Medical Practice  
Used the software for: 2+ years

### "Weave Review"

January 15, 2025

5.0

I use weave everyday at work. The Software is a great way to communicate with patients

Pros

The texting features are very handy to communicate with patients.

Cons

They send me a lot of emails that are duplicates.

Review Source

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