# Page 20 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 20 - Reviews of Weave ## Showing most helpful reviews Showing 476-500 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Alissa H. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Happy Dental office" May 24, 2022 5.0 Pros We use Weave as our credit card processing as well as reminders and text messaging. We are very happy with the platform used to communicate with our patients. Cons At the moment, I do not have any negatives to report Review Source TJ Terri J. office manager Medical Practice Used the software for: 1-2 years ### "no follow up" June 6, 2022 3.0 Pros the text feature. We use it when we are short staffed to answer calls. And when product comes in we text to pick up. Cons the lack of customer service. ive had a open ticket since nov 2021 Reason for choosing Weave salesman sold it. Really sold it. Review Source AW Amanda W. Office Manager Medical Practice Used the software for: I used a free trial ### "Weave Review" November 30, 2023 3.0 Pros We thought it would be a centralized way to manage marketing and daily appointments. Cons It was cumbersome and did not offer everything we wanted as far as marketing and client management. Review Source MT Misty T. Office Manager Medical Practice Used the software for: 1-2 years ### "office manager" June 6, 2022 5.0 Pros ease of patient communication, Patients like text messages and so do we Cons There are some things we could use that are not readily available. Review Source BDC Barbara D C. Office manager Hospital & Health Care Used the software for: 6-12 months ### "Overall works " September 6, 2022 5.0 The customer service was terrible due to the long delay to answer the phone Pros I was able to see the profile picture of the patient Cons I was not able to stop patient communication individually by patient ( I don’t know if they fix that) Review Source JL Jennifer L. Director of Operations Utilities Used the software for: 6-12 months ### "Simple Phone Conversion" June 3, 2022 4.0 We do not use the software to its full capacity I do not believe but what we do use it for is great. Pros I like that this software allows customers to text the office without giving personal numbers out Cons I do not like that the app will show you if it is a customer calling however the phone does not give you that information Review Source DW David W. Dentist Medical Practice Used the software for: 1-2 years ### "Weave telacommunication takes Patient communication to the next level." March 25, 2020 5.0 Pros Weave gives me access with my smart phone to manage remotely the communications of my. Practice it allows growth and management of my business it ways I never dreamed possible I find myself saying, "Wow, the Weave can help me do that better a lot" Cons There are a few features that don't fully integrate with my practice management software that would allow better remote review of my schedule. Reason for choosing Weave Weave was designed to work with the Carestrean Management software, something that no one else did and lowered my monthly expense Review Source KD Katie D. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Internet connection issues" May 24, 2022 4.0 I'm not sure if we would have the dropped call issue with other applications. If that weren't an issue with Weave I'd be happy with the program. Pros The texting application is quick and easy to use. Cons Even though we previously never had internet connection issues, we do now. We get a multitude of dropped calls which is a huge interruption in my day. Review Source JF Jessica F. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great when it works, no support when it doesn't" May 24, 2022 2.0 Customer service is horrible Pros Easy to use, offers many different features Cons Constant glitches, customer support is practically non existent Review Source HL Heather L. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Weave is great! Makes my job MUCH easier!!" May 19, 2021 5.0 I have been completely pleased with my Weave experience. Pros Weave is very user friendly. I love being able to text back and forth with patients, it saves SO much time! Cons There is not anything that I can think of at this time. Weave is continually updating and giving us more options to make our job even easier. Review Source LM Lisa M. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Take care of your clients even when short-staffed" October 23, 2019 5.0 With staff turnover and rising labor costs, FrontdeskAI helps us take care of clients and maintain smooth business operations. For an affordable fixed monthly price, it's well worth the investment to have 24/7 coverage! Pros FrontdeskAI takes the stress off our front desk staff when we're short-handed or busy. It handles routine inquiries so the staff can focus on building relationships with our clients in the store. It also gives peace of mind knowing that we are able to take care of callers even when staffing is lean. Cons Limited automation for recommending the best match of service or service provider. We worked around this by having FrontdeskAI notify us of all new client requests so that these can be personally handled by our staff. Review Source TS Tony S. Owner Medical Practice Used the software for: 2+ years ### "Okay" June 7, 2022 4.0 Wish customer service is better and that they were more accessible Pros Appointment reminders and app-That’s about it. Cons Everything is great but when we need to get a hold of customer service it takes way too long Review Source HH Helen H. Office Manager Medical Practice Used the software for: Less than 6 months ### "Great Concept, Awful Suppot and Implementation" August 24, 2020 3.0 We are going to stick it out because it is a great tool, but I sure hope they improve their support area!! Pros It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room. Cons Implementation was disorganized and out of order, one onboarder didn't know what the other onboarder had covered. On our first day, we were unable to easily contact support to help us with our launch. Average wait time for a first-level tech support person is over 30 minutes, and he just writes down the issue to pass along.... once I insisted on waiting (chat is no faster) and over TWO HOURS LATER, was told that feature was not compatible with our practice software. Apparently our sales rep did not know that THREE of the big selling points were not even actually available to us. Review Source MM Michael M. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Great product----Service let us down" May 24, 2022 5.0 Cons Loved using the software until they triid to sell aditional features and did not follow up. We were unable to use phone for 3 months and REPEAEDLY tried to rectify and and were forced to use another company. Missing was customer support. Sales had the staff! Review Source CS Christine S. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is GREAT!" April 3, 2020 5.0 Pros I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office. I like the newest features added by Weave during the COVID-19 pandemic. Cons I wish Weave would implement a spell check feature and would pick up cell numbers from any field from our practice management software. Review Source RK Ron K. Doctor Medical Practice Used the software for: 1-2 years ### "Game changer " October 18, 2019 5.0 We has allowed us to take complete control of our practice at the touch of our fingers. From texting to confirm someone or scheduling them ,.it can all be done quickly and in a very personal manner . Having the app on the phone also allows me complete control when not in the office as well . Pros Weave allows our office to have direct personal communication with our patients . At the touch of a button we are always connected . It increases our bottom line by our minute to minute utilization of the software . Cons There are really no cons ..all positive Review Source SH Shelly H. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Weave is good" April 24, 2020 4.0 Pros I love the fact our patients can text our phone number and not a 5 digit code. The fact we can transfer the phones directly to a team member when the office is closed for COVID 19 is wonderful. Cons I wish we could actually change the spelling instead of just telling you its wrong. The customer support is lacking and the fact when you have a problem and there is no manager to talk to is not helpful. When there is a problem that needs to be address it should be handled not leave a email and someone might get back to you. Review Source JD Jonathan D. owner dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "appreciate it more and more" March 26, 2020 5.0 Pros It was an easy setup, but the best part is its functionality. Showing our patients and information on the screen when they call is very helpful, but the recording of calls and messages is outstanding. During the COVID-19 shutdown, it really proved its worth allowing all to get messages, contact patients and see those needed to be contacted from our mobile devices. Cons Having to login each day. I would like to just pull it up when needed. Reason for choosing Weave It synched with my practice management software easily and seamlessly. Review Source EL Erica L. Patient Relations Medical Practice Used the software for: 1-2 years ### "Hands off reminders and easy communication" March 24, 2021 4.0 Great reminder system! Pros The text-chat feature is very convenient and lets the patient know we are personally texting with them. Cons The customer service is slow. I like the chat option, but I've been in que for over 30 minutes occasionally. And I wish they offered reminder phone calls as well. Reason for choosing Weave Customization Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) More options and cost. Review Source CL Charisma L. Optician Medical Practice Used the software for: 2+ years ### "Weave makes saves time!" March 20, 2020 5.0 Weave is very easy to use. The tutorials are great! It is also handy in reminding us of appts. needed for family members. Pros Weave is a time saver! Instead of calling pts. and leaving messages, we are able to just text our pts. They like the instant feedback as well. I also like to see when someone is calling in. It pops up on my computer! Cons I have not found anything negative about Weave. Review Source CM Cindi M. Administration Hospital & Health Care Used the software for: 2+ years ### "If you don't use Weave - You're missing out!!!" March 20, 2020 5.0 From day one it's been a breeze. Easy to use and has been a definite plus to our office. Pros For us, the ability to communicate with our patients via text is priceless. There is not a feature of Weave that we use that we have any issues with. It's been a money and time saver. Cons There is honestly nothing I don't love about Weave! Reason for choosing Weave Cost - Options - Ease of Use - Customer Service Review Source LA Laura A. Dentist Hospital & Health Care Used the software for: 2+ years ### "Weave review" April 3, 2020 5.0 We have had a few issues with the phone receivers but have had great customer service! Pros The weave system was very easy to implement as we were a startup business. I choose this for the main reason that I could access the office schedule and patients while I was away from the office. Cons The updates on the mobile app are too frequent and the lag time from a message or voice mail sent. Review Source RB Rakai B. dental assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Great communication tool" February 28, 2024 4.0 Pros It’s very user friendly! Easy way to communicate with patients. Cons wish there was an option to setup payment plans through weave Review Source GW Greg W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Satisfaction" June 3, 2022 4.0 Pros It takes a load off our front office for the task of confirming appointments Cons Training was not organized; too much background noise made it difficult to hear and understand. Dogs and kids in the background. Reason for choosing Weave Our IT computer people recommended it. Review Source LP Leanne P. Licensed Operator Retail Used the software for: 1-2 years ### "Helps make business more efficient!" April 24, 2020 5.0 Overall, everyone has been helpful. Pros It’s easy to use once you learn it. It encompasses a lot of functions in one software program. It helps centralize our communications with employees and patient to one place. I like being able to access it outside office. Cons When I need to reach customer support the wait times are (or were long-over 30 -40 mins). So I suggest hiring more tech support. But overall, I usually get my question answered, I tend to teach people down for a resolution. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.