# Page 21 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Weave the right Appointment Reminder solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) [View alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 21 - Reviews of Weave ## Showing most helpful reviews Showing 501-525 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GW Greg W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Satisfaction" June 3, 2022 4.0 Pros It takes a load off our front office for the task of confirming appointments Cons Training was not organized; too much background noise made it difficult to hear and understand. Dogs and kids in the background. Reason for choosing Weave Our IT computer people recommended it. Review Source LP Leanne P. Licensed Operator Retail Used the software for: 1-2 years ### "Helps make business more efficient!" April 24, 2020 5.0 Overall, everyone has been helpful. Pros It’s easy to use once you learn it. It encompasses a lot of functions in one software program. It helps centralize our communications with employees and patient to one place. I like being able to access it outside office. Cons When I need to reach customer support the wait times are (or were long-over 30 -40 mins). So I suggest hiring more tech support. But overall, I usually get my question answered, I tend to teach people down for a resolution. Review Source JV Jonathan V. Co-owner, Manager Veterinary Used the software for: 6-12 months ### "Work in progress" June 2, 2022 3.0 managing the best we can Pros the chat option and the identification of the clients Cons voice quality and susceptibility to down time and glitches Reason for choosing Weave took a chance Review Source TV Troy V. CEO Hospital & Health Care Used the software for: 2+ years ### "Great product" April 25, 2020 5.0 Weave has reduced holes in the schedule. The cost of the product pays for itself. Pros Integrates well with Eaglesoft. Meets our needs for what we are targeting to out patients. Cons Cannot block off the schedule in Eaglesoft remotely, leading to confusion and multiple scheduled appointments for the same time slot, during off hours by employees Reason for choosing Weave Better options for our needs. Review Source HT Heather T. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "New to Weave" September 6, 2022 5.0 Pros I love their text to pay option and their direct patient messages! Cons We are very new to this software so have not worked out the kinks quite yet. I don't like that they switch your contact several times at the beginning as you navigate the new software. I wish you could send out multiple payment texts at once. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Weave included all our phones and credit card processing as well. Review Source LK Lisa K. Practice Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great features overall!" December 16, 2019 5.0 Overall very helpful to our office. Can sometimes be a little glitchy (recalls, etc.), but definitely a great addition to our office. Love what is coming in the future--campaigns, etc. Pros Love the texting features as well as the Weave Pay feature for those that may need to pay "on their own schedule". No excuses with the convenient Weave Pay feature! :) Cons Need to have campaign feature up and running as opposed to Beta. Review Source NS Neda S. Doctor/Owner Hospital & Health Care Used the software for: 1-2 years ### "Weave is Great and Will Recommend" March 25, 2020 5.0 Good Pros I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed. From the reviews to the analytics of the program. Cons The marketing aspect. It would be useful to be able to customize the font. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Lighthouse was not user-friendly Review Source BM Bruce M. Financial Officer Hospital & Health Care Used the software for: 1-2 years ### "Our Office Loves Weave" March 25, 2020 5.0 Implementation was much easier than we expected and with the addition of new features from time to time, it just gets better. Pros Great phone system, with lots of features that are ever growing, that make lots of tasks easier. Cons Customer support is pretty good, but could be more timely. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Weave was a better product with more features Review Source KD Katelyn D. Dentist/Owner Hospital & Health Care Used the software for: Less than 6 months ### "So far, so good!" May 10, 2021 5.0 Great experience, great to be able to access all systems from the app and great to have the phones so integrated with our software. Makes patient communication very efficient and more personalized. Pros Weave app is easy to access from home. Lots of platforms and features to improve office systems and communicate with patients. Cons Some integration issues initially but customer service has been very helpful in getting our office set up. I have heard that some offices have issues with the phones occasionally, but this has not been the case yet in my own experience. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) More features with Weave. No issues per se with Demandforce that we were not happy with, but Weave integrates so many more systems and offers more as a whole package-- allowing us to eliminate multiple other products (previous phone system as well). Review Source LS Lisa S. Receptionist Medical Practice Used the software for: 6-12 months ### "Best system ever!" March 30, 2020 5.0 So far it has been great! It's very user friendly & I am so happy we are using it at the office. Pros I love that patients can text us since nowadays everyone texts rather than calls. I also love that we can see what patient is calling us so we can pull them up & get the correct spelling of their name when searching their record. Cons One thing I wish Weave had was an address book for fax numbers. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) It was not user friendly at all. Customer service wasn't the best either. Review Source KB Karen B. Office Manager Veterinary Used the software for: 1-2 years ### "Time saving product!" March 20, 2020 4.0 Weave has been great to work with. The chat service isn't always to quickest way to get help, but I've always received the help I'm looking for. Pros The ability to text clients in real time so communications are not lost. Cons We need a more customized software specifically for pet owner/client and patients. It's geared for human patients now. When texting, the auto correct needs adjustments. Reason for choosing Weave Price structure and ease of use. Weave staff listened to our concerns and needs and has responded to each one. Review Source mC michael C. podiatrist Medical Practice Used the software for: 1-2 years ### "Small Practice user" June 2, 2022 3.0 It works as it should. We have had no technical issues. Pros Easy to customize, ability to text, ability to view fax on screen Cons Expense, and this survey. Kind of silly to make me respond more than I want Review Source AMR Anne Marie R. Office & Client Care Manager Veterinary Used the software for: Less than 6 months ### "Horrendous setup, good product" February 10, 2021 4.0 The initial setup and onboarding was HORRIBLE. The first guy who came was a local yahoo who knew nothing about the actual product and didn't even install all our phones. The tech we were promised on the day we went live DID NOT COME, and we were forced to manage the transition on our own, in the middle of a crazy-busy workday. I do not care that some of us had prepared by watching the vids. This is inexcusable. Additionally, we were led to believe WEAVE is MUCH more customizable than we were led to believe. Basically, we can't use any of our own forms, just their stupid wellness form which is not even appropriate for a veterinary hospital. I will NEVER recommend this product to another hospital after this experience. Pros The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too. Cons We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot. It's one of the big reasons we decided to use Weave, and I strongle urge your development teams to fix this. Review Source BS Berdell S. Clinical Manager Medical Practice Used the software for: 1-2 years ### "Optometry Practice" April 24, 2020 4.0 The use of Weave has been very beneficial to us. Pros I love having the ability to communicate via text with our patients. We are often more accessible via text than on the phone or email. I also like that we are now able to receive photos via text from patients. Cons Using the Text-to-Pay feature has not been the best experience due to the processing fees that are accessed to the practice per transaction. Reconciling the patient ledgers with these fees can be challenging on the back end. Review Source IM Ingrid M. Optometrist Medical Practice Used the software for: 2+ years ### "Columbia City Optometry" March 30, 2020 5.0 Weave has decreased our phone calls because patients can now communicate with us via text. It also sends s day if reminder for patient appointments. Pros We love texting patients confirmations for appointments. The software is do easy to use. Cons There was more to integration that we realized. It definitely required our computer- support company to implement. Review Source SL Sangita L. Practice Administrator Mental Health Care Used the software for: Less than 6 months ### "Customer Support is Terrible" May 24, 2021 1.0 Bad customer service, bad product support, bad integration. Pros The features they say will work sound great. If it did work, I would be happy. The price is great. Cons We have had many issues since we started. 1. Transition of the phone number (I had no phone line for 6 hours!) do to a mistake they did. 2. They did not ensure the phone system was properly connected to Modernizing Medicine EHR software, which is the reason I switched to them. It has been a month and it still doesn't work. 3. Customer Support does not respond even during the onboarding process. I can't imagine what it will be like later. There is many other issues. These are the top 3. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) To save money and because it interfaces with our practice management and EMR software, Modernizing Medicine. Review Source JB Jim B. Consultant Information Services Used the software for: 6-12 months ### "Worst Support in the country" June 4, 2019 2.0 Would not recommend them as a business solution because it doesn't work and when it is down there is virtually no support! Pros Not much as it continues to go down. When it is up it works great and we can get messages. Problem is, it is very touchy and goes down all the time. Cons Support, Support, Support It is the worst, call into support and put on hold, for 30 minutes, while all the time getting messages about using the chat, only problem the chat is just as bad, was number 17 in the queue. Had an appointment for call, 1:00 pm EST, it is now 1:45 pm and still no call, still on hold on the phone after I called them and number 17 in the chat queue. Review Source DP Deborah P. owner veterinarian Veterinary Used the software for: Less than 6 months ### "Phones Rarely worked" March 28, 2022 1.0 Horrible, I would get a message on my cell phone from a Tech say, "our call was dropped so I called you back. I could hear you but you could not hear me, so I need you to call me back and let me know what issues you are having." What!!!! What!!! You just answered you own question. This happened a few times in the 2 weeks we used the phone. Pros VIOP - promised a better phone system compared to landline with Cox. Wanted to use the ap to call people from my cell and it looked like I was calling from the clinic Cons Phones dropped calls constantly. Customer service could not help Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Weave Seemed like a good idea, turned out to be a nightmare. Review Source HC Huyen C. Financial Coordinator Medical Practice Used the software for: 2+ years ### "Weaving Thru COVID19 " March 30, 2020 4.0 Pros I love that it integrate well with Dolphin and the new feature to receive photos in SMS. Cons There are alot of lag time. For example switching from texting to calls or even getting real time update on responses if another user is answering the text message. Also, customer support is very difficult to get to. Review Source SP Sushil P. Dentist Medical Practice Used the software for: 1-2 years ### "Bait and Switch" June 7, 2022 3.0 its okay Pros Combined VOIP with patient communication accessibility Cons issues with implementing software and transition from previous provider - loss of previous registered business telephone number Review Source MA Michael A. dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great alternative to ATT" November 24, 2023 5.0 Pros great phone system and more. Easy to use and function. Cons nothing Review Source JH John H. Front Desk Staff Health, Wellness and Fitness Used the software for: 2+ years ### "Great product" December 16, 2019 5.0 Pros I love the system integration. It gives me the patient info. right away with the incoming calls. Also I can track missed calls and review previous calls for quality assurance measures. Cons The most recent software update. It changed the view of incoming messages and it is too small for me. Review Source PL Peter L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Software is probably fine the morons who run company let customer service take the hit" June 2, 2022 1.0 Frustrated Pros Promises lots of features and if all worked smoothly this would be great. Zero onboarding support and service reps change with each phone call. Cons Poor follow up from company, they seem disorganized. Review Source CT Chih-Yun T. Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A convenient app to review the schedules and communication within team" May 22, 2024 4.0 Pros Schedule function that I get to check my patients schedule ahead of time Cons Everything works great for me and I can’t think of any for now. Review Source EM Elisabeth M. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Office Manager" April 24, 2020 4.0 Overall we really like the app. We use it on a daily basis and it works well Pros I really like that I can use the software from anywhere on my phone, and that it is easy to use Cons I cannot stand the phone feature on the app! If I do anything or switch apps and switch back I cannot make a call it closes and then I have to reboot it! Also you cannot filter messages on the app to unread, making it hard to use that feature on your phone Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.