# Page 23 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Weave the right Appointment Reminder solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) [View alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 23 - Reviews of Weave ## Showing most helpful reviews Showing 551-575 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Linda F. office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave review." May 8, 2020 4.0 Pros I love the texting features to communicate with patients. I also love the text to pay feature. We get alot of compliments on the text reminders. Cons The text to pay feature needs to improve at sending a receipt to patient by text or better way to print receipt. On the wellness form, we need a better way to print or transfer to our software. Review Source DS David S. Dentist Medical Practice Used the software for: 6-12 months ### "Sanders Family Dental " February 22, 2020 5.0 Always listening to feedback Easy to use Needs a little more integration with open dental Pros Texting to patient Knowing who is calling Adding person who isn’t patient to the system. Great update. Cons Needs email integration Needs huddle information Reason for choosing Weave Phone integration and text from office number directly Switched from [Yapi](https://www.capterra.com/p/120854/YAPI/) Long story Review Source DO Daniel O. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Awesome product " April 24, 2020 5.0 I love that I can see at home per on the road when I need to come to work Pros This product is awesome. I love the control it gives me in and out of the office. I can really see where patients come from. Cons Price? It's really not too bad. They other products are more expensive Reason for choosing Weave Or was the best and keeps getting better Review Source CS Christi S. Studio Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product!" April 3, 2020 4.0 Pros We love that we can text or call clients from anywhere and still appear that we are in the studio. The call forwarding and voicemail override features are terrific. The most helpful tool for our studio is the automatic text response to missed calls. Cons We wish it were easier to send a mass text message to a large group. Review Source VR Verified Reviewer Receptionist Hospital & Health Care Used the software for: Less than 6 months ### "Best Integration with Dental Software" October 3, 2018 5.0 Pros Everything! We have used it at our practice for about 3 months now and love it. Customer service is great and the value for what they provide is outstanding. They do automatic recall and you can customize patient reminders. It integrates with the practice software that we use beautifully. Cons They recently changed the design but that's no reason to complain. Review Source Response from Weave October 10, 2018 We're so happy you are having a good experience using the Weave software-- thank you for your review! KG KIm G. Optician Hospital & Health Care Used the software for: 2+ years ### "Great software system" March 20, 2020 4.0 Pros Easy to use. Online training and instructions are easy to follow. Cons We are unable to send out a mass E-mail to our patients. Review Source MD Mandie D. Insurance Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Weave is a simple program" April 26, 2022 3.0 Weave was easy to use. Pros It was a simple starter program for appt reminders/confirmations. I did like the caller ID feature. Cons At the time of using Weave, there was not as many options or features offered. Review Source KM Kim M. Practice Manager Medical Practice Used the software for: 6-12 months ### "why we are leaving Weave...." November 29, 2018 1.0 Absolutely no problems solved, instead more were generated. Customer service is a -10, but that option isn't available. The lack of being able to critically think on solving customer issues is non-existant - unless it's a canned answer on the card in front of the CSR, you're just out of luck, not that anyone further up the ranks will even listen as they are always on the defensive. The company has a great premise, but implementation of that premise is on another planet. Pros What was promised it could do/would do. Great idea but with the inability to meet the promised response within 24 hrs., onboarding wouldn't listen/respond to messages regarding implementation Cons the reality of what the software couldn't do/wouldn't do - contrary to promises made during sales. Review Source AK Ashley K. Office Manager Medical Practice Used the software for: 2+ years ### "Best Software" March 20, 2020 5.0 Been very happy, do not plan to change. Pros I love the app for your phone, makes it all so easier and in the same system. Cons Not fond of the templates, not very wordy Review Source JC Jennifer C. Manager Medical Practice Used the software for: Less than 6 months ### "Cut down on phone time" July 25, 2019 5.0 Awesome!!! Customer service is great and responds quickly. I love love love this app Pros With this app we have cut our phone time down and increased productivity immensely! The Weave app texts appointment reminders then marks the patient as confirmed. It also send out a text when their eyewear has arrived. It has saved us at least an hour or two a day of phone time. Weave also sends out friendly birthday wishes. The text to pay portion allows us to send an invoice directly to a patients phone with a link for them to pay from as well Cons There is no hands on set up . It is all done via telephone and computer. It would be easier if someone came in and set it up for us. Reason for choosing Weave This product has more features hands down than any of the other products that we checked out. I am finding new features daily Review Source MS Megan S. Accountant Accounting Used the software for: 6-12 months ### "This system is user friendly" May 24, 2022 5.0 It has been very beneficial to making those reminder calls and more time efficient. Pros What I like most is how easy this system is to use. We have many different types of people using the system, so that is very important for us as an agency. Cons I have had a really hard time getting new locations set up. I wish we worked more directly with one person and not so many different people. Also, think it would be beneficial to have all the accounts be billed with one charge not 10. Review Source VR Verified Reviewer Patient Services Coordinator Medical Practice Used the software for: Less than 6 months ### "Our Customers Love It" October 8, 2018 5.0 Pros We leave in a technology based world now so patients don't want card reminders for their next appointments. They want emails or text messages. That is exactly what Weave did for us. We're able to send reminds, happy birthday messages, google review links all through Weave. Cons I don't know that I have one. Weave was a great investment. Review Source Response from Weave October 10, 2018 Thanks for your gracious review! We are so happy you're having a great experience with the Weave software. KC Karen C. Front Desk / Patient Care Medical Practice Used the software for: 6-12 months ### "Best Decision " March 25, 2020 5.0 We are very happy with Weave. Pros We love the patient communication with Weave. We love being able to see who is calling. All their info is at our fingertips. Cons There is nothing I can think of that we like least. Review Source HMS Haz M S. Propsect Medical Practice Used the software for: I used a free trial ### "Poor follow up" September 28, 2022 1.0 Rapid-replying \[SENSITIVE CONTENT\] notwithstanding, this sales organization failed to fulfill one single, simple commitment to our practice. Pros The software had promise, but the sales and support organization fumbled. Cons Lack of mid- and long-range customer care. Review Source DB David B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Physical Therapy Review of Weave" October 27, 2019 5.0 We have had a great experience with Weave and even without the integration with our EMR I have noticed benefits to our practice. The ease in texting and communicating with patients is very convenient. We have been able to text from our main phone number and this has been very helpful. Pros Ease of use. Analytics on phone system. Texting capabilities with automation. All in one VOIP Cons Not being integrated with EMR software Voicemail has been off and on Review Source AG Amy G. Office Manger Medical Practice Used the software for: 2+ years ### "Weave review" March 23, 2020 4.0 Pros ability to communicate with patients in many different forms Cons When the software malfunctions and trying to reach customer service Review Source PT Paul T. Optometrist Medical Practice Used the software for: 6-12 months ### "Excellent outreach program" January 13, 2019 5.0 The main benefit here is automated patient/customer alerts and notifications. Pros Being able to send texts directly to patient and customer cell phones for appointment confirmations and customer alerts. Ability to have the program on your phone and being able to see work related documents/situations remotely. Cons Expensive to have on multiple computers. When the program the crashes, the phones crash too but this has only happened twice in the past year. Review Source PB Patricia B. Supervisor Veterinary Used the software for: 6-12 months ### "Veterinary Hospital " February 28, 2024 5.0 Pros Convenient to message clients when you have trouble reaching by phone Cons Not always in front of my computer, don't see texts timely Review Source KC Katie C. Manager Hospital & Health Care Used the software for: 2+ years ### "LOVE! " April 10, 2019 5.0 Love this product! Pros Easy to use, great practice integration, easy to use app! Cons If the internet goes down, you are out of luck. Review Source NS Nathan S. dentist Medical Practice Used the software for: 1-2 years ### "Texting is great" March 26, 2020 5.0 It is great. We had outdated phones. We got new phones and modernized our telecommunications with ease. Pros The texting is great. It shows up on patient's phone as our primary phone number. They can even text photos and images to us. Cons Only issue is that phones and system has to be rebooted occasionally. Review Source PL Pamela L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great functionality" December 12, 2019 5.0 Overall I have loved using Weave as an addition to my practice management software. I can’t imagine living without it Pros Great functionality. I love that I can take the office home with me. I can pull up the schedule of my next day without having to login to my work computer. I can also communicate with patients after hours. Cons I think their customer support could be a little bit more experienced. I also think their wait times could be shorter for support Review Source LB Luci B. practice manaer Health, Wellness and Fitness Used the software for: 1-2 years ### "Great App" March 30, 2020 5.0 confirmations, remote accessibility through the app Pros The ease and accessibility to viewing the schedule and the app to reach out to patients. Cons initially getting support via the phone was challenging. It has gotten better Reason for choosing Weave better options, better price, no lengthy contract Review Source CB Claire B. Office manager Medical Practice Used the software for: 6-12 months ### "Weave" February 21, 2020 4.0 We love it! Pros We love being able to text from the office computers, and accessing schedule and Patient contact info on cell phone. Cons Tech support isn’t easy to reach. They’re working on it though Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Weave Texting and new phones Review Source MG Megan G. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Love this program!" August 8, 2019 5.0 Pros Weave is a wonderful program. We got connected for a long trial at the beginning stages of the platform being launched. The mass email builder was awesome and I enjoy all the other features that they have implemented over the years! Cons The mass email builder is great and quite generic in my opinion. Not a bad thing AT ALL, for our business, the simplicity was not king. We needed a bit more customization. Review Source TM Todd M. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Incomplete refund" March 22, 2020 4.0 Pros Ease of use, love the texting with patients, makes it very easy to communicate Cons Very poor customer service. Trying to cancel services is a nightmare. We signed up for something and it didnt work but I never received a full refund. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.