# Page 24 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is Weave the right Appointment Reminder solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) [View alternatives](https://www.capterra.com/p/141842/Weave/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 24 - Reviews of Weave ## Showing most helpful reviews Showing 576-600 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jackie B. Reception Medical Practice Used the software for: Less than 6 months ### "Weaving - in & out" June 1, 2022 3.0 Pros I like the instant messaging with patients - very quick and easy to use Cons the VOIP phones - very delayed - dropped calls - sounding muffled Reason for choosing Weave the amount of things that can be done with one product Switched from [RecallMax](https://www.capterra.com/p/179760/ReCallMax/) we thought it had more benefits to it. More options from 1 product rather than having 2 or 3 different services. Review Source CG Carie G. Treatment Coordinator, Front Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Patients love to be able to text us" March 30, 2020 5.0 Pros Patients live to communicate by text. More patients confirm their appointments and our google reviews have grown immemsely Cons The RC features do not work in our office as we have multiple locations. Very long wait times for support Reason for choosing Weave Cost and features Review Source rS regeina S. office manager Medical Practice Used the software for: Less than 6 months ### "To many issues" March 5, 2020 2.0 We love some of the features but the cons outweigh the pros. I don't think I would recommend this service to anyone. Pros Love the text messaging feature and caller ID, analytics as well as team chat. Cons Customer service is very slow, long hold times and support chat is no better. We have had these phones less then 6 months and have had 2 major issues since where we are without phone service or it is very limited. This is not good for business and not good for our clients/patients. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Weave Seemed to have more to offer. Review Source AMW Anna Marie W. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "I LOVE Frontdesk AI" September 4, 2018 5.0 If I would have hired an answering service, I would still need to call the customer back directly. Now if I'm in a session with a client and someone calls, Frontdesk AI can answer the call, respond intelligently via text and schedule a client right away. This has taken much of my stress away. Also, my clients are all on-board with our changes and they like it too. Don't worry about clients being put off. That hasn't been my experience at all. :) Pros I LOVE the fact this software integrates with my Booker scheduling software. My business is a boutique. I really don't need a full time receptionist at this point, so Frontdesk AI solves my problem. Not only does it integrate with my software and is able to schedule a caller directly through text, it is extremely intelligent and relays questions and concerns in the NOTES and I'm informed to contact a client directly. My problems have been solved! Cons We seemed to have worked our intro questions through perfectly. I am satisfied. Review Source Response from Weave November 3, 2018 Hi Anna, thank you so much for your review! You're the best. UR Urvi R. Owner dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Stay away- Absolute junk product, customer service is even worse." October 1, 2021 1.0 Very bad, lost credit card terminals, that never got replaced or followed up on. Forms/ limitations not discussed at the sales. Pros Having a phone app, with schedule for a non- cloud based software is nice. Cons Too many glitches and customer support is complete junk. One hour wait times and then they cant even help. Review Source SR Sarah R. Office manager Veterinary Used the software for: 6-12 months ### "Great for veterinary hospitals!" June 6, 2021 5.0 All of the tools we need to be efficient are all in weave: staff chats, two way texting, recorded calls, preset text messaging options, and desktop notifications. Pros Our veterinary hospital has become more efficient since we started using weave! Our clients love the text to pay option and the two way texting! Cons I wish in the general staff chat that I could respond directly to someone using the @ symbol or by typing their name. Review Source SG STACIE G. Office Manager Medical Practice Used the software for: 1-2 years ### "Efficiency" January 14, 2020 5.0 Wonderful! Pros It integrates with our software and allows us to better communicate with our patients Cons Nothing really, it is very easy to use and even our patients love it Reason for choosing Weave Ease of use, price, customer service and reviews Review Source KG Kristopher G. Owner/Operator Health, Wellness and Fitness Used the software for: 6-12 months ### "Want a virtual secretary??? FrontdeskAI friends!" May 7, 2019 5.0 FrontdeskAI has helped us not lose customers. Their customer service is amazing and our clients love it! Pros I like when I miss a call or am on another call, FrontdeskAI will help me book appointments for my clients. Simple and easy to use. Very user friendly for my clients as well! Cons Nothing! Their customer service is amazing. They totally help customize what your needs are. I like everything about FrontdeskAI! Review Source CK Callie K. Owner Alternative Medicine Used the software for: 1-2 years ### "Very helpful" October 15, 2019 4.0 Pros Takes care of clients when we can’t answer the phone. Cons Voicemails are hard to get to on the website on a phone. I wish there was an app. Review Source Response from Weave October 16, 2019 Thanks for the feedback. We appreciate hearing how we can improve. Your feedback will be shared with our development team. GK Grace K. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "DO NOT SIGN UP WITH WEAVE! THEY ARE A SCAM!" February 4, 2021 1.0 TERRIBLE! Pros Their lies of matching the fees of my current merchant service Cons The demo that the rep showed me seemed pretty nice HOWEVER, it is a trick to get you to sign up and take your money. They tell you that this is a no contract service and you can quit any time, but yet you will have to give them at least 30 days notice and in the mean time, they will bill you for that time. The month free trial in the beginning is just so that you sign up and "set up" things but they are unresponsive and it will take them over a month to "set things up" so you end up paying for a service that isn't fully set up. Basically, all they can say is you screwed, you owe us money, and sorry but you can cancel...after 30 days! Reason for choosing Weave I WAS SCAMMED Review Source KP Kailee P. Owner Retail Used the software for: 1-2 years ### "Back office helper " October 21, 2019 5.0 Everything has been easy and helpful Pros Love that I know my clients will get taken care of when I can’t answer the phone Cons The texts can be a little confusing for clients they think it’s the actual manager or technician texting them Review Source RG Rosie G. Office Manager Medical Practice Used the software for: 1-2 years ### "Great Tool to have" March 23, 2020 5.0 I like this software, it make my job more easier. Pros Confirming Dental appointments make it easy for patients not to miss their schedule appointments Cons Have more selections on hold music and explanation made easier on how to download. Review Source DW Dayna W. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Product, poor support, No iPad" February 21, 2022 5.0 Overall, our Onboardi g manager was great. Very knowledgeable snd helpful. Iur sales rep forgot our name after we signed and would no longer respond to emails, soecifically about the IPad we were supposed to receive as part of a promotion. Reached out to several depart and no one has been able to resolve issue. Pros Software is very easy to use and makes communication with patients very easy. Cons Difficulty getting help with anything that is not a common problem. Contact information for different departments is limited, incorrect or nonexistent. Review Source TR Tammara R. Office manager Medical Practice Used the software for: 1-2 years ### "Phone system" February 21, 2020 5.0 Love it. Customer service can be slow but improving daily Pros You need high speed of internet speed and will work absolutely fabulous Cons We haven’t had issues with the software. Reason for choosing Weave Cheaper and better products Review Source JH Josh H. dentist Medical Practice Used the software for: 1-2 years ### "review" March 25, 2020 4.0 it has been good the software can be temperamental which can be frustrating. Pros automatic functions and ease of patients to leave a review. Cons All the add-ons that weave trys to sell. Reason for choosing Weave felt it was better and I got a better deal. Review Source AR Anne R. treatment coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Do not know what we did without this system" December 17, 2019 5.0 The patients love the convenience of the 2 way texting ability. Pros The 2 way texting and the automatic text to a patient when they call after hours. Cons The customer support is difficult to get through to, but do not need them alot. Review Source MR Matthew R. DDS Hospital & Health Care Used the software for: 1-2 years ### "it's a really cool product that has worked well for us" December 14, 2019 4.0 attentive and friendly customer service Pros Under one roof, Weave manages our phones, scheduling reminders, patient reviews, account management, patient outreach Cons it's complex software, it doesn't always perform perfectly. Review Source EL Emily L. Massage therapist /cofounder Used the software for: Less than 6 months ### "Such a lifesaver for a small business" May 16, 2018 5.0 Pros FrontdeskAI has helped us pick up so many phone calls we would have missed. We are a two person massage business and constantly on the go. We we're missing so much business by not being able to get to the phone or follow up quickly enough. The customer service here is excellent and people love being able to text. Cons We're pretty happy, we just need to be able to see the transcripts of the conversations so we can better response to their questions and not duplicate information. Review Source Response from Weave November 3, 2018 Hi Emily, Thank you for your glowing review! We're happy to share that with the recent release of our Live Dashboard, customers are able to see chat transcripts resulting from missed calls and voicemails as well. Feel free to reach out to Customer Success at FrontdeskAI to learn more! SP Sara P. Administrative Team Lead Medical Practice Used the software for: 1-2 years ### "Wonderful tool" December 16, 2019 5.0 Weave has been an excellent addition to our practice. Pros Weave has been a wonderful asset to our patient communication. We love the ease of it Cons after the latest update there is no longer the option for pre-written messages Review Source MS Maria S. Admin Medical Practice Used the software for: 1-2 years ### "Best Decision" April 30, 2020 5.0 We are able to better assist our patients. Pros The ability to text patients, answer calls remotely, communicate within our practice with staff members. Cons The additional cost with a third party to use the pay system. Review Source SW Samuel W. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Excellent product " May 5, 2020 5.0 Pros So many great features to help improve our practice communication. Cons Difficult to get help in a prompt manner. Reason for choosing Weave We were looking for a new phone system as well as software Review Source NW NANCY W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Promoting Weave" March 25, 2020 5.0 It has been very helpful with communication with my patients. Pros Easy access from home during these tough times. Cons Can not send out a group text to all of your patiwnts Review Source TW Travet W. Tax Preparer Accounting Used the software for: Less than 6 months ### "Works as Advertised" February 3, 2022 4.0 Pros It is helpful to keep things organized and central, so that if I am out of the office, someone else can answer my clients texting in. Cons Maybe I just know how to use all of the features, but I wish I could set notifications so that it only notified me if certain clients called or texted. That way our team could individually be notified when their specific clients reach out. Review Source AW Amy W. Office Administrator Hospital & Health Care Used the software for: 1-2 years ### "Weave" April 29, 2020 5.0 Excellent experience that has saved us time & resources with appointments Pros The ease of use & the mobile app that is available. Cons Lack of ability to speak with technical support if issues arise Reason for choosing Weave pricing Review Source Estelle E. Responsable de vente Apparel & Fashion Used the software for: I used a free trial ### "Merveilleux logiciel " October 25, 2023 4.0 Pros De très bonnes fonctionnalités, Weave permet aux entreprises d’établir des relations conviviales avec les clients avec une gestion intuitive. C’est un produit que j’aime beaucoup surtout les appels téléphoniques des clients. Cons La prise de main est souvent difficile pour un débutant puisque l’application n’a pas de formation en ligne. Review Source Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.