# Page 27 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 27 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (666) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 27 - Reviews of Weave ## Showing most helpful reviews Showing 651-666 of 666 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Cristina D. Office Manager Veterinary Used the software for: Less than 6 months ### "Unacceptable Customer Service" December 10, 2020 3.0 Pros The ease of use for our clients to communicate and pay us Cons I have waited for over an hour on hold with support. Today I have ben on hold for over 20 minutes to get a payment problem resolved. Every time Weave has a problem I dread having to call Weave. Review Source ES Emma S. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good product" October 23, 2019 4.0 My setup and support staff have been wonderful. The sales side of the business is a little gruff. Pros I like that I am responding to voicemails quickly Cons I feel that the product is expensive. Review Source Response from Weave October 29, 2019 Thank you for taking the time to leave us a review! We appreciate hearing what is working and what isn't. VR Verified Reviewer Practice Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Weave Phones" May 23, 2019 1.0 very bad-they may be 1/2 the cost but your phones will only work 1/3 of the time Pros there are no pros Cons In three weeks our phones have been out 5 times! The features will not work and the customer support is horrible. They even told us to buy new phones! Review Source AC Amanda C. Clinic Manager Alternative Medicine Used the software for: Less than 6 months ### "FrontDeskAI" October 24, 2019 4.0 Connecting with patients outside of business hours. Pros Connecting with patients outside of business hours. Cons Could be a bit more specific i.e. therapist genders, availability outside of what a patient is asking for. Review Source MV Mike V. owner Used the software for: Less than 6 months ### "Clients are impressed with how we have been able to utilize technology to better service them." May 17, 2018 5.0 better customer service. Pros efficient, leaves a very impressive feeling to clients. Makes servicing our clients that are in our salon better because we don't have to stop what we are doing to answer the call. Cons clients sometimes think that they are texting with one of the owners or receptionists and will ask questions frontdesk.ai can't answer. Review Source Response from Weave November 3, 2018 Hi Mike, thank you so much for your glowing review! VR Verified Reviewer Manager Publishing Used the software for: Less than 6 months ### "Not for me" March 26, 2021 4.0 The software is good for certain businesses such as spas or dental offices, but it's not suited for other companies. It's efficient for SMS messaging and making appointments, sending special offers and such, but I think it's expensive and won't work for all kinds of business . Pros The chatbot is code free so it's very easy to use without prior knowledge of code. The customer support is also very good and helpful. Cons I think without a free trial and a $99 a month for 75 conversations, it's very expensive for a chatbot. It's helpful for certain businesses maybe, but wasn't for my company. Review Source FV Frank V. Massage Therapists Used the software for: Less than 6 months ### "I'm very happy with the service FrontDesk AI provide. Not to mention the great customer service" December 11, 2017 5.0 Pros I love the text messages they send me when a client has a question that they can manage. It's very thorough. Cons I'm very happy with the service so far and don't has any complaint about it. One thing that would be helpful will be to add calls to the service since there are old people that don't use text message but so far everything is great. Review Source JO Jamie O. Business owner/ Medical Director Medical Practice Used the software for: Less than 6 months ### "Easy to use service, excellent support, valuable for business. " December 28, 2017 5.0 More bookings, less lost clients, more time for front end staff not needing to return as many voicemails. Pros I am extremely happy with the quality of product and support provided by frontdesk.ai. My new clients are always impressed with the quick response time from my "front desk" if a call is missed - and are always impressed when they learn it is automated software. My number of bookings from missed calls has gone up dramatically while simultaneously reducing the work burden for my front-end staff. I would definitely recommend this service to any business owner. Cons US number as my business is in Canada. But otherwise I am very happy with it. Can be tricky setting booking parameters over the phone. Review Source JS Jerry S. Used the software for: ### "Lots of promises" March 21, 2017 3.0 When the system works it is great. When their data centers go down you are dead in the water missing calls all over. They are down at least once ever another week, sometimes for hours. They tell you their system update their database to yours every 8 min. It is more like the end of a day at 5:00 PM Mountain time. WE are in the midwest and get 40 to 60 calls a day. We need hourly updated data. Oh yes they forget to tell you they will access all your data off just off one computer so make sure it isn't turned off ever 24 -7 or go down. Otherwise, your data will not update. They make a lot of promises they can not keep. It does do a lot of things good but far from "as sold". Review Source KK Kody K. Patient Coordination Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Weave is easy to use" October 3, 2018 3.0 Pros Weave is very simple and easy to use. The setup was simple and it does a lot for what you pay. Cons HIPPA compliance is a bit tricky when it comes to weave. The support staff will assure you that you can send PHI through text but it isn't encrypted. Review Source Response from Weave October 10, 2018 Thank you for your review! We are hyper aware of all HIPAA related compliances so be sure to reach out if you're ever worried about a situation. SK Shannon K. Manager Used the software for: Less than 6 months ### "Amazing customer service and wonderful program!" March 5, 2018 5.0 Fast and easy customer service! They are precise, communicative, and efficient. Pros I like knowing that our clients are always taken care of, and that we aren't missing any potential new clients. Review Source RS Rebecca S. owner Consumer Services Used the software for: Less than 6 months ### "Really love this service!" December 8, 2017 5.0 Pros Love that my customers can leave a message and book appointments after hours. They get a prompt response via text. Review Source SL Safiya L. Coordinator Retail Used the software for: Less than 6 months ### "Good Database" June 17, 2020 4.0 Great product and will recommend it to anyone that needs to use it. Pros Has great customer support. I can call or use their chat bubble to ask any questions I may have. One of my friends recommended this to me. Cons I don't have any negative comments to make right, but will make sure to let you know if I encounter any issues. Review Source sW susan W. office manager Health, Wellness and Fitness Used the software for: I used a free trial ### "weave makes staying in touch with patients easy" April 27, 2021 4.0 Pros I loved using Weave when I filled in at an office that used it and have recommended it to my current office. It just made confirming and even rescheduling appointments easy. Cons I really don't like software that has to be integrated into our software as I am always concerned about information breaches. Review Source BB Brandon B. Partner Account Executive Human Resources Used the software for: Less than 6 months ### "Ease to use" February 21, 2021 4.0 Pros It's a straight forward software. It helps put the clients to the right people. Text reminder feature is awesome! Cons None that i can think of at the moment. Review Source NM Natalie M. Medical Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Weave is Wonderful" November 11, 2019 5.0 This patient communication platform has been so great and we are pleased with the results. Pros I really enjoy the concept of this software and it makes syncing all our communication systems together really easy and saves us a ton of time. Cons There are a couple glitches in their delivery on messages on the communicative aspect of the software. Review Source Response from Weave November 13, 2019 Hello! Thank you for leaving your review, we are glad that Weave has helped save you time and that you are pleased with the results! Talk to a Capterra advisor for free and get results within 15 minutes.