# Page 3 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Weave the right Patient Engagement solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 3 - Reviews of Weave ## Showing most helpful reviews Showing 51-75 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OW Orrin W. Optical Manager Medical Practice Used the software for: 2+ years ### "Weave Review" January 15, 2025 5.0 I use weave everyday at work. The Software is a great way to communicate with patients Pros The texting features are very handy to communicate with patients. Cons They send me a lot of emails that are duplicates. Review Source MG Mercedes G. Office Manager Medical Practice Used the software for: 2+ years ### "Weave is and amazing software!" November 14, 2024 5.0 We have been overall very happy the Weave and recommend to other dental offices. Pros Phone system and texting capability is great Cons The new updated format is taking time to learn Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Was not happy with the whole program and customer service Review Source JK Jennifer K. Insurance Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "I would definitely recommend weave!" November 18, 2024 4.0 Great customer service overall a really innovative product and they are always progressing! Pros Easy to use/user friendly. I love the app, with the phones it pops right up in a small window with the patient info it's great! Cons integration with eaglesoft is wonky. The payments post weird and under anyone's employee number, it's random. I shut it down immediately :( Switched from [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) I really liked what weave had to offer and we desperately needed something for phones. Review Source DM Danielle M. Office Manager Hospital & Health Care Used the software for: 2+ years ### "We love Weave" November 14, 2024 5.0 Fantastic, we have tried other platforms and always come back to Weave! Pros We love how it is all in one app! Customer service is outstanding and we can always get questions answered quickly! Cons The online scheduling app does not work with our office. Reason for choosing Weave Everything is in one place and use of the app is easy Review Source DY Danielle Y. Office Manager Construction Used the software for: 1-2 years ### "Weave Review" November 14, 2024 5.0 It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients Pros That you can communicate with customers no matter where you are. Cons Sometimes that features, like images, do not show up on the mobile app Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Fleep](https://www.capterra.com/p/143998/Fleep/)[Flock](https://www.capterra.com/p/151072/Flock/) Reason for choosing Weave Weave has everything that we needed for our staff Switched from [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) The app was never working. It would constantly crash and was not efficient with organizing messages Review Source JS Jessica S. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Simplifying Office Operations with a Focus on Communication" November 7, 2024 5.0 Weave is an good choice for dental practices that need to enhance communication, reduce no-shows. It's high price, limited management features, but overall it's worth it and it works with different dental software. Pros What we like about weave it was user-friendly, allows staff to send reminders and mass texts to patients is pretty amazing. It has many features that includes you to send faxes easy way and also what we love from this App that you can download it on your phone of course using HIPPA always but for any emergency is very helpful. Cons What we didn't like was the rep we had at the time it didn't help with our issues, pricing and when we had in coming calls the pop up window would always show up it was a little annoying when you have worked to be done Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) to have better communication with patients Review Source MP Maribel P. Dental Office Manager Medical Practice Used the software for: 2+ years ### "Weave is the way to go!" November 14, 2024 5.0 We have 4 offices and use it in all. We chat with employees and like that part with groups also great. Pros its easy to use , patients can send pictures of insurance card Cons the updates constant , when I have to update and im in middle of a text Review Source mF mckenzie F. Office Coordinator Medical Practice Used the software for: 2+ years ### "Highly recommended " November 15, 2024 5.0 Love every aspect of weave, love how the customer service reps are on it when there is a issue. Pros All the amenities that come with the software Cons no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Was not satisfied with what revenue well offered Review Source KF Kristine F. Lead Veterinary Assistant Veterinary Used the software for: 6-12 months ### "Weave Review" November 22, 2024 5.0 Easy to use. User friendly. Any type of communication, weave has you covered. Pros Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful. Cons I don't have any dislikes. I really love Weave! Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) I am not sure why management wanted to switch but I am glad they did! Weave is much more user friendly. Review Source SC Savannah C. Office Manager at Dental Practice Medical Practice Used the software for: 2+ years ### "Weave Elite Plan Upgrade" November 14, 2024 5.0 The technology that is offered by weave is great. Very helpful when it comes to patient communication and efficiency. But, as for the onboarding and training process, some improvements could be made there. Pros What all weave has to offer. The elite plan is a great plan. Cons The lack of training. It seems as if the amount that we spend each month should cover some sort of one on one training at no additional charge. Review Source ML Megan L. Dentist Medical Practice Used the software for: 6-12 months ### "Ease of Use" March 1, 2025 5.0 I have been very happy with weave. It has eased things in our practice and it was very easy for our staff to get used to. Pros Ease of use. Also very easy to learn and adapt your practice to. Cons Nothing I have found so far. Always making improvements and taking feedback. Review Source PK Paul K. Director of Telecommunications Hospital & Health Care Used the software for: 1-2 years ### "Good UCaaS product with a very good bang for your buck" December 27, 2024 4.0 It's not a bad product. We used it for a handful of our sites and had some good success with it. Ultimately, we moved on from Weave in a UCaaS consolidation, but I really wish in hindsight we had given Weave more of a chance. Pros The Weave Desktop app has a balance to it that makes navigation relatively easy, provided you understand how to navigate it. Cons There are certain things you could only do in the desktop app as compared to the web browser Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Weave Cost. Plain and simple. In a like for like they were close, but cost tipped towards Weave. Review Source DG Diana G. OM Health, Wellness and Fitness Used the software for: 2+ years ### "Great Asset to Any Dental Office!" November 14, 2024 5.0 Pros Extremely user friendly and convenient. Saves team members a lot of time. Cons A bit pricey, wish they were more affordable. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Not user friendly, looked for something more up to date. Review Source NL Natalie L. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Weave Communications " November 14, 2024 5.0 Awesome! We love all the added benefits Weave has brought to our practice. Pros We love the appointment confirmations and reminders as well of the ease of the phone system when changing open hours, messages for days we are closed. Just a great experience for our team and patients Cons Can't think of anything, we are very happy we partnered Weave with our practice management software Alternatives considered [Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) Reason for choosing Weave Had the highest rating out of all of them Review Source HB Heidi B. Office Manager Medical Practice Used the software for: 1-2 years ### "Perfect Phone System" November 14, 2024 5.0 Excellent experience. User friendly and works great. Pros How easy it is to use and how many wonderful things it is able to do. Cons We have no dislikes using Weave system. A+++ Review Source VL Victoria L. Optician Medical Practice Used the software for: 1-2 years ### "Wow check out Weave." November 14, 2024 5.0 Weave has made my job much easier. Communication with our patients has improved and payment processing is seamless Pros Payment and messaging service. I got my work done quickly. Cons Change in Dashboard. I finally got used to the previous dashboard and here is a new one to figure out. Review Source EA Eva A. Office manager Hospital & Health Care Used the software for: 2+ years ### "Weave does it all" November 14, 2024 5.0 Has very much improved since we 1st started using them over 5 years ago Pros Easy to navigate, user friendly does so much for us from confirming, insurance verification, collecting copays Cons Insurance Verification needs to more streamline. Review Source LL Lori L. Patient Care Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave User" November 21, 2024 5.0 Overall Weave is easy to use and great way to communicate with patients. Pros I feel it is user friendly. Weave is great way to communicate with patients. I like how you can set up templates to send patients. Cons We are not able to use the scheduling application. It does not work with our EMR. Review Source JAT Jen Anne T. FInance manager Plastics Used the software for: 6-12 months ### "Amazing connecting with patients with ease" November 14, 2024 5.0 its great, easy to use helps with forms and payments as well . Pros I like the fact that it sends appointment reminders for patients to confirm. I also like the ability to send bulk texts. we use these for our monthly promos. Cons slow to merge with a new contact in nextech Switched from [Sublime Text](https://www.capterra.com/p/179535/Sublime-Text/) more options in weave for forms, payments Review Source TR Thomas R. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great company and easy to work with" November 14, 2024 5.0 One of the best decisions I've made as a practice owner Pros Easy transition to their equipment and the app is great. My patients love getting the reminders! Cons The bulk text messaging was disappointing because of the small size of the message allowed Review Source SC Sean C. Optician Hospital & Health Care Used the software for: 1-2 years ### "A solid system with more versatility than expected." November 14, 2024 5.0 Very Positive. So far, no issues have been insurmountable or large enough to be more than a mild annoyance. Pros Ease of use and easy to follow tutorials. Cons Occasionally it has a hard time synching after a task is completed. Review Source GB Gabby B. Talent and Culture Coordinator Veterinary Used the software for: 1-2 years ### "Excellent platform for business communication" November 13, 2024 5.0 We have been using for our present clinic management software and that we are switching to a new software we'll integrate it to the new one as well Pros Easy app for internal and external communication Cons Setting the platform up for a new system is somewhat lengthy Review Source AB Alesha B. Admistrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "Wonderful Wow Weave " November 15, 2024 5.0 Most incredible and outstanding Service I ever experience no one can compare to Weave Team Pros Fantastic and Fabulous customer service they provide every time I call for help on something. Cons Nothing at all love everything wouldn't change a thing about Weave Review Source TS Tiffany S. Owner Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "Disappointed and ripped off " January 7, 2025 1.0 Disappointed, feel like they only want my money, and refuse to cancel my contract even after I finished a 12 month contract and gave them a 60 day cancellation (even tho they only required 30) yet they won’t respond and keep charging me. Pros They would answer my phone when clients called. Cons They have no communication, their system does NOT do as promised, like cancel apts, reschedule apts, doesn’t take credit card, doesn’t offer other services, only main service and they do not answer emails or phone. In fact, the phone hangs up on you when you call. Their AI sucks, why would their AI service be any better? Review Source JM Joseline M. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "ROE Weave Review" November 14, 2024 5.0 Overall it's great, no major problems ever. Pros I leave how easy it is to navigate and communicate with patients. The flexibility it allows. Cons There number of times I have to restart the app sometimes. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.