# Page 3 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141842/Weave/reviews

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Weave

4.3 (666)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 3 - Reviews of Weave

## Showing most helpful reviews

Showing 51-75 of 666 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AN

Anthony N.  
assistant suspervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "IT and scheduler"

November 14, 2024

5.0

Overall my experience with weave is an A+ rating

Pros

The thing i like most about weave it's in t effectiveness and its efficiency.

Cons

the customer service response regarding critical issues and its time zone

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

effectiveness and efficiency along with cost

Review Source

KH

Krista H.  
Financial Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Great if you are tech savvy"

March 26, 2025

4.0

Great system for the tech savvy user with a lot of time to research and learn

Pros

I love that Weave sends a text automatically when we miss an incoming call

Cons

There in no on site training whatsoever. You set everything up, figure out how to use it, etc.

Review Source

DM

Danielle M.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "We love Weave"

November 14, 2024

5.0

Fantastic, we have tried other platforms and always come back to Weave!

Pros

We love how it is all in one app! Customer service is outstanding and we can always get questions answered quickly!

Cons

The online scheduling app does not work with our office.

Reason for choosing Weave

Everything is in one place and use of the app is easy

Review Source

mF

mckenzie F.  
Office Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Highly recommended "

November 15, 2024

5.0

Love every aspect of weave, love how the customer service reps are on it when there is a issue.

Pros

All the amenities that come with the software

Cons

no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation

Switched from

[RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)

Was not satisfied with what revenue well offered

Review Source

DY

Danielle Y.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Weave Review"

November 14, 2024

5.0

It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients

Pros

That you can communicate with customers no matter where you are.

Cons

Sometimes that features, like images, do not show up on the mobile app

Alternatives considered

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Fleep](https://www.capterra.com/p/143998/Fleep/)[Flock](https://www.capterra.com/p/151072/Flock/)

Reason for choosing Weave

Weave has everything that we needed for our staff

Switched from

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

The app was never working. It would constantly crash and was not efficient with organizing messages

Review Source

MP

Maribel P.  
Dental Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Weave is the way to go!"

November 14, 2024

5.0

We have 4 offices and use it in all. We chat with employees and like that part with groups also great.

Pros

its easy to use , patients can send pictures of insurance card

Cons

the updates constant , when I have to update and im in middle of a text

Review Source

SC

Savannah C.  
Office Manager at Dental Practice  
Medical Practice  
Used the software for: 2+ years

### "Weave Elite Plan Upgrade"

November 14, 2024

5.0

The technology that is offered by weave is great. Very helpful when it comes to patient communication and efficiency. But, as for the onboarding and training process, some improvements could be made there.

Pros

What all weave has to offer. The elite plan is a great plan.

Cons

The lack of training. It seems as if the amount that we spend each month should cover some sort of one on one training at no additional charge.

Review Source

KF

Kristine F.  
Lead Veterinary Assistant  
Veterinary  
Used the software for: 6-12 months

### "Weave Review"

November 22, 2024

5.0

Easy to use. User friendly. Any type of communication, weave has you covered.

Pros

Combines phone, text, and email communication in a single interface. Clients can confirm appointments directly through messages, minimizing administrative workload. Caller ID is very helpful.

Cons

I don't have any dislikes. I really love Weave!

Switched from

[PetDesk](https://www.capterra.com/p/166086/PetDesk/)

I am not sure why management wanted to switch but I am glad they did! Weave is much more user friendly.

Review Source

ML

Megan L.  
Dentist  
Medical Practice  
Used the software for: 6-12 months

### "Ease of Use"

March 1, 2025

5.0

I have been very happy with weave. It has eased things in our practice and it was very easy for our staff to get used to.

Pros

Ease of use. Also very easy to learn and adapt your practice to.

Cons

Nothing I have found so far. Always making improvements and taking feedback.

Review Source

DM

Danny M.  
Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Communication solution"

November 14, 2024

5.0

Pros

Weave is a great communication solution for our practice. The interface for texting our customers is easy and sleek. Automated text reminders for appointments are very customizable. We highly recommend Weave!

Cons

The desktop app had some bugs but they were responsive and those issues were resolved with the new web-based interface.

Alternatives considered

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

Reason for choosing Weave

More streamlined interface, had more features that were relevant to Optometry

Review Source

GM

Gabrielle M.  
Scheduling - Marketing Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Weave, My Overall Experience & Rating "

August 14, 2024

4.0

"Our overall experience with Weave has been excellent. It has significantly streamlined our practice's operations, making communication with patients more efficient and effective. The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day tasks. While there are a few areas that could be improved, like the mobile app performance, Weave has largely exceeded our expectations and has become an indispensable tool in keeping our practice running smoothly. It’s been a great asset for enhancing both patient engagement and our team’s productivity.

Pros

What I like most about Weave is how it seamlessly integrates communication and patient management into one platform. The ability to text and call patients directly from the software has greatly improved our efficiency and responsiveness. Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule running smoothly. Plus, the payment processing feature makes it easy for patients to settle their bills, enhancing their overall experience with our practice. It's a game-changer for streamlining operations and enhancing patient satisfaction!"

Cons

I’d love to see more customization options for the automated messages, so we can tailor them even more to our specific practice needs.

Review Source

PK

Paul K.  
Director of Telecommunications  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good UCaaS product with a very good bang for your buck"

December 27, 2024

4.0

It's not a bad product. We used it for a handful of our sites and had some good success with it. Ultimately, we moved on from Weave in a UCaaS consolidation, but I really wish in hindsight we had given Weave more of a chance.

Pros

The Weave Desktop app has a balance to it that makes navigation relatively easy, provided you understand how to navigate it.

Cons

There are certain things you could only do in the desktop app as compared to the web browser

Alternatives considered

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

Reason for choosing Weave

Cost. Plain and simple. In a like for like they were close, but cost tipped towards Weave.

Review Source

DG

Desiree G.  
Patient Care Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Weave is Great!"

August 14, 2024

5.0

Weave has helped our office with overall efficiency. We are able to send forms prior to their appointments easily manually or have them automatically sent out for specific appointments. We are able to text or email forms. We can text patients who chose that option of communication to help with lowering phone calls. The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well. We can schedule emails to be sent out each month as well for special events or closure notices. We can also schedule bulk texts to go out for the times we only need to send it to specific patients instead of a mass message.

Pros

Ease of communication and efficiency improvement across the office.

Cons

The glitches that happen every so often. Still, updates that could be done to better it.

Switched from

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

SolutionReach was not keeping up with our patient flow. We needed something that was more advanced and easier for employees.

Review Source

TH

Tom H.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Love Weave"

November 14, 2024

5.0

9.5/10. From day one has been very easy to integrate.

Pros

Very comprehensive. Amazing phone/text system. Our office has about 50% of communication through text that is done through Weave. Very time efficient for team and patients.

Cons

Support can take a bit of time. But really never need it.

Review Source

AW

Amanda W.  
Managing Optometrist  
Medical Practice  
Used the software for: 2+ years

### "Managing Optometrist "

August 14, 2024

5.0

My overall experience with Weave is very positive. It works well each day and our practice heavily relies on it. It's a huge convenience for not only us but also for our patients. They always remark how nice it is that they can just send a text to us and get a response without playing phone tag.

Pros

I like that that Weave saves me time in the office by easily being able to communicate with patients through a quick text and also being able to communicate with my office team quick and efficiently from anywhere. I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed.

Cons

It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox. It would be nice if there was a way to label messages as "completed" or "needs attention still" etc.

Review Source

HB

Heidi B.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Perfect Phone System"

November 14, 2024

5.0

Excellent experience. User friendly and works great.

Pros

How easy it is to use and how many wonderful things it is able to do.

Cons

We have no dislikes using Weave system. A+++

Review Source

TA

Tina A.  
Office Manager-Med Spa  
Media Production  
Used the software for: 1-2 years

### "Weave is helpful for our Med Spa"

November 14, 2024

5.0

Very positive experience with Weave. Customer service is knowledgeable and helpful also.

Pros

I love how Weave has all that we need in one place; from texts to documents needing to be signed and taking payments. It has definitely streamlined our business.

Cons

Once in a while it will move slowly, but not concerning at all.

Review Source

EA

Eva A.  
Office manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Weave does it all"

November 14, 2024

5.0

Has very much improved since we 1st started using them over 5 years ago

Pros

Easy to navigate, user friendly does so much for us from confirming, insurance verification, collecting copays

Cons

Insurance Verification needs to more streamline.

Review Source

JAT

Jen Anne T.  
FInance manager  
Plastics  
Used the software for: 6-12 months

### "Amazing connecting with patients with ease"

November 14, 2024

5.0

its great, easy to use helps with forms and payments as well .

Pros

I like the fact that it sends appointment reminders for patients to confirm. I also like the ability to send bulk texts. we use these for our monthly promos.

Cons

slow to merge with a new contact in nextech

Switched from

[Sublime Text](https://www.capterra.com/p/179535/Sublime-Text/)

more options in weave for forms, payments

Review Source

SD

Stephanie D.  
BILLING MANAGER  
Medical Practice  
Used the software for: 1-2 years

### "Convenience Factor +10! "

November 15, 2024

5.0

I use Weave everyday to communicate with patients regarding appointments and overall questions. The schedule being linked to Weave is excellent and makes texting patients regarding their appointments super convenient.

Pros

Weave is a great service that we use everyday! It's so convenient to be able to message our patients.

Cons

I don't have anything to complain about!

Review Source

SC

Sean C.  
Optician  
Hospital & Health Care  
Used the software for: 1-2 years

### "A solid system with more versatility than expected."

November 14, 2024

5.0

Very Positive. So far, no issues have been insurmountable or large enough to be more than a mild annoyance.

Pros

Ease of use and easy to follow tutorials.

Cons

Occasionally it has a hard time synching after a task is completed.

Review Source

GB

Gabby B.  
Talent and Culture Coordinator  
Veterinary  
Used the software for: 1-2 years

### "Excellent platform for business communication"

November 13, 2024

5.0

We have been using for our present clinic management software and that we are switching to a new software we'll integrate it to the new one as well

Pros

Easy app for internal and external communication

Cons

Setting the platform up for a new system is somewhat lengthy

Review Source

rV

rita V.  
receptionist  
Hospital & Health Care  
Used the software for: 2+ years

### "receptionist"

November 14, 2024

4.0

Pros

texting with patients. We both love it!!

Cons

When we are texting, at times the app closes

Review Source

AB

Alesha B.  
Admistrative Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Wonderful Wow Weave "

November 15, 2024

5.0

Most incredible and outstanding Service I ever experience no one can compare to Weave Team

Pros

Fantastic and Fabulous customer service they provide every time I call for help on something.

Cons

Nothing at all love everything wouldn't change a thing about Weave

Review Source

JS

Jennifer S.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A Great Tool For the medical or dental practice! "

August 14, 2024

5.0

Very positive. We upgraded from an old phone system to Weave phones, that are not only nice units and mobiles, but also have the integration with our software. We also use them as our fax service, so we were able to drop the old company we were using for faxes.

Pros

Fabulous internet based phone system, with caller ID and integration into our software. Weave gives us info on the patient calling through an app on the screen, that includes important info like next appointments, balances due, etc.

Cons

Sometimes in the app you have to do a lot of back clicking to get to the home screen, which can be a little annoying.

Review Source

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