# Page 4 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Weave the right Patient Engagement solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 4 - Reviews of Weave ## Showing most helpful reviews Showing 76-100 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kenzie B. Administrator and Hygienist Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Software" February 27, 2025 5.0 Pros is so convenient for us to use in communication with our patients as well as sending and receiving payments. Cons Very occasionally the app will crash, but this issue is often time fixed very quickly. Review Source DB Dawn B. Office Manager Medical Practice Used the software for: 6-12 months ### "Highly Recommend" November 14, 2024 5.0 We were able to start using it immediately. The patients love the appointment reminders. The staff enjoys having the ability to text patients. Pros It's so easy to use! I love that you can customize so many features. Cons Honestly, nothing. We have not had an issues at all. Review Source OE Olivia E. Patient Care Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to Use :)" November 21, 2024 4.0 Pros It is very easy to message and text patients. Cons Some patients struggle to re-opt into text messages based on the prompt. Review Source LT Laura T. DENTAL OFFICE MANAGER Medical Practice Used the software for: 1-2 years ### "CAN'T LIVE WITHOUT WEAVE!!" August 15, 2024 5.0 The program operates and functions like several employees might....sharp employees at that! We use the Weave payment features through Stripe as well. That program runs so smoothly. Pros I LOVE LOVE the ability to text and communicate with a patient so easily throughout the busy work day. The caller ID feature that pops up on our computer screen when a patient calls is so useful!! Cons I honestly haven't found a feature that we don't absolutely LOVE! The staff comments often on how did we ever live without !! Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) The program didn't offer near as many features as does...nor do they continue to add awesome features on a continued basis like Weave does. Review Source GM Gabrielle M. Scheduling - Marketing Coordinator Medical Practice Used the software for: 6-12 months ### "Weave, My Overall Experience & Rating " August 14, 2024 4.0 "Our overall experience with has been excellent. It has significantly streamlined our practice's operations, making communication with patients more efficient and effective. The platform is user-friendly, and the integration of phone, text, email, and payment features has made it easier to manage our day-to-day tasks. While there are a few areas that could be improved, like the mobile app performance, Weave has largely exceeded our expectations and has become an indispensable tool in keeping our practice running smoothly. It’s been a great asset for enhancing both patient engagement and our team’s productivity. Pros What I like most about is how it seamlessly integrates communication and patient management into one platform. The ability to text and call patients directly from the software has greatly improved our efficiency and responsiveness. Weave’s automated reminders and two-way texting keep our patients informed and engaged, which helps reduce no-shows and keeps our schedule running smoothly. Plus, the payment processing feature makes it easy for patients to settle their bills, enhancing their overall experience with our practice. It's a game-changer for streamlining operations and enhancing patient satisfaction!" Cons I’d love to see more customization options for the automated messages, so we can tailor them even more to our specific practice needs. Review Source JB Jordan B. Patient Scheduler Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Decent Start" November 26, 2024 3.0 It sends calls, texts, and faxes well. I limit my interactions with it due to the eye straining interface. I think it will help keep us on top of calls and texts. I just wish I put it in dark mode without it all collapsing. Pros It's convenient to have calls, voicemails, texts, and faxes all together. Cons The interface is harsh on the eyes and the ability to alter color and font is buggy and poor. Switched from [Text Request](https://www.capterra.com/p/167015/Text-Request/) offered a more robust and whole solution. Review Source DG Desiree G. Patient Care Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Weave is Great!" August 14, 2024 5.0 has helped our office with overall efficiency. We are able to send forms prior to their appointments easily manually or have them automatically sent out for specific appointments. We are able to text or email forms. We can text patients who chose that option of communication to help with lowering phone calls. The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well. We can schedule emails to be sent out each month as well for special events or closure notices. We can also schedule bulk texts to go out for the times we only need to send it to specific patients instead of a mass message. Pros Ease of communication and efficiency improvement across the office. Cons The glitches that happen every so often. Still, updates that could be done to better it. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) SolutionReach was not keeping up with our patient flow. We needed something that was more advanced and easier for employees. Review Source AW Amanda W. Managing Optometrist Medical Practice Used the software for: 2+ years ### "Managing Optometrist " August 14, 2024 5.0 My overall experience with is very positive. It works well each day and our practice heavily relies on it. It's a huge convenience for not only us but also for our patients. They always remark how nice it is that they can just send a text to us and get a response without playing phone tag. Pros I like that that saves me time in the office by easily being able to communicate with patients through a quick text and also being able to communicate with my office team quick and efficiently from anywhere. I also like that I can use Weave on my phone to check for patient emergencies over the weekends when our office is closed. Cons It can be confusing for staff members if a patients text was handled by someone else already if it is read and waiting in the inbox. It would be nice if there was a way to label messages as "completed" or "needs attention still" etc. Review Source VR Verified Reviewer COT Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product!" November 15, 2024 4.0 Good, no issues. Easy to communicate with patients and other offices. Pros User friendly like using a phone, good product Cons I don’t really have any issues other than it’s slow at times Review Source JS Jennifer S. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "A Great Tool For the medical or dental practice! " August 14, 2024 5.0 Very positive. We upgraded from an old phone system to phones, that are not only nice units and mobiles, but also have the integration with our software. We also use them as our fax service, so we were able to drop the old company we were using for faxes. Pros Fabulous internet based phone system, with caller ID and integration into our software. gives us info on the patient calling through an app on the screen, that includes important info like next appointments, balances due, etc. Cons Sometimes in the app you have to do a lot of back clicking to get to the home screen, which can be a little annoying. Review Source JS Julie S. Owner Hospital & Health Care Used the software for: 1-2 years ### "Highly recommend Weave" August 15, 2024 5.0 We’ve been very pleased since transitioning to in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently. Pros User friendly, has made our office run more efficiently on a daily basis Cons I would like more formatting options for digital forms Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Weave Cost, customer service, better integration Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Cost, features, ease of use, customer service Review Source CH Caroline H. Office Manager Veterinary Used the software for: 2+ years ### "Alta Loma Animal Hospital Review" August 15, 2024 5.0 Amazing, very user friendly, we love it and love using it Pros Very easy to use, clients love it and so does staff Cons I wish you can maximize the app, besides that it’s great Review Source FB Fatima B. Front Desk Coordinator Medical Practice Used the software for: 2+ years ### "Briliant App " August 14, 2024 5.0 I have been using for 2 years now. I found it to be very easy. It's recording service is a major convenience. It is a brilliant app. Pros The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing. Cons Can not delete the sent messages! Further there is no highlighting or bold options in text. Review Source VN Vicki N. Office Admin Asst Health, Wellness and Fitness Used the software for: 1-2 years ### "One-Stop Info on your patient!" August 14, 2024 5.0 Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too! Pros The app! Tells us so much! It's quick and easy to access. Cons Forms are troublesome. More write-backs would be nice. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) More features were available, more technology was available. Review Source TB Tina B. Admin assistance Medical Practice Used the software for: 6-12 months ### "Admin Assistance" August 15, 2024 5.0 The experience our office has had is been really good. The support team is fantastic. I have no complaints other than spell check. Pros The text message service is awesome. This service has saved our office a lot of time. I also love the app on my phone. I can check the messages and schedule away from the office. Cons No spell check when texting. I type to fast and misspell words. Alternatives considered [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Weave Offered more features than Lighthouse and other products Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) had a lot more features and easy to use Review Source CR Cheyenne R. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Weave: The best of the best " August 14, 2024 5.0 I would say so far it's been amazing. I have had nothing but great experiences with . They offer such a wonderful platform to contact our patients on. They have amazing customer support and great walk-throughs for any new things on their platform. 100/10! Pros I love ! So many amazing things I can use through them and always provide the best support! Cons sometimes it says someone is typing to the same patient as me when they aren't Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Not easy to use and wasn't HIPAA complaint Review Source MK Matthew K. Director of IT Medical Practice Used the software for: 2+ years ### "Excellent Medical Complete Phone System" August 14, 2024 5.0 We have used for almost 4 years and migrated all of our offices over to the Weave platform. The migration process and setup is really simple. We are given the option to manage our own system from the platform or can contact support to configure all of the settings of phone tree, call routing, etc... Pros is an easy to manage complete phone system that is HIPAA compliant and is cost effective for our organization. Cons Support is usually helpful but at times, there is a wait to get ahold of a technician Switched from [Jive](https://www.capterra.com/p/189555/Jive/) Better pricing and more phone features. Guaranteed HIPAA compliance Review Source LP Louis P. owner Medical Practice Used the software for: 1-2 years ### "Weave is the BEST" August 14, 2024 5.0 Easy to use and great support system Highly recommend Pros This is the best patient communication tool out there. Tried different companies and is the BEST!! Cons I really don't have any complaints about Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) is so much better and easier to use also provides more services Review Source NF Nichole F. Patient Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Patient Coordinator " August 26, 2024 4.0 has made my job easier by the convenience of communicating with patients and the convenience of being able to see the schedule from home in case there is a snow day, I don't have to risk driving in the snow in order to reschedule patient's. With weave I am able to do that from home. Pros I love how easy it is to communicate with patient's. Cons I have been working as a patient coordinator for around 6 months now and I have not found anything that I am unhappy with when it comes to wave. Review Source CH Crystel H. Office Manager Veterinary Used the software for: 1-2 years ### "Weave is Amazing" August 15, 2024 5.0 We got post pandemic and it has saved us time! Our clients are happier and feel acknowledged. It is user-friendly and customer service is always there to help. Pros It is user friendly, has an app feel so it's easy to maneuver, can reply to clients in text conversation. Easy to check voicemails too. Cons Maybe a way to update the hold music and a way to update the way we set up phone tree. Review Source RN Raven N. Practice Manager Veterinary Used the software for: 6-12 months ### "Very Satisfied " August 14, 2024 5.0 This has brought a better approach to managing high call volume with limited staff. A lot of customers like the easy responses to confirming appointments via text and the payment options. Pros The app is easy to use and simple to navigate through. Cons The desktop app can recommend an update several times a day and make you sign in again. Updates are a good thing, but once a day would be recommended vs 3 times a day. Alternatives considered [Digital Practice Vet](https://www.capterra.com/p/10009914/Digital-Practice-Vet/) Reason for choosing Weave showed more simplicity and having more functions without the hassle. Review Source BH Blake H. Orthodontist Health, Wellness and Fitness Used the software for: 6-12 months ### "Hemphill Orthodontics loves Weave!" August 14, 2024 5.0 is so easy for patient communication! Pros The automatic messages are so helpful for our patient appointments! Cons That it can't push notifications to my phone if I don't have the app open. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Nextiva was too complicated to use, didn't integrate with our practice management software, and couldn't receive text messages. Review Source RB Rebekah B. Optician Medical Practice Used the software for: 2+ years ### "Review of Weave" August 15, 2024 4.0 Easy and quick, online chat is a great option. Pros Fast and effecient. Easy to navigate through. Cons Delayed on cellular device, would like quicker service. Review Source AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Busy Office Approved" August 14, 2024 5.0 Great experience and excellent technology. Has all our communication needs at our fingertips Pros The ease of having all our calls and text messages in one spot Cons Not able to assign voicemails from the app Review Source TB Taylor B. Optical Manager Hospital & Health Care Used the software for: 2+ years ### "Weave Review" August 15, 2024 5.0 We use to text patients & send automated text messages. Pros is easy to use. It is user friendly. Cons I don't like when something goes wrong & we have to call customer service. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.