# Page 4 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141842/Weave/reviews

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Weave

4.3 (666)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 4 - Reviews of Weave

## Showing most helpful reviews

Showing 76-100 of 666 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KB

Kenzie B.  
Administrator and Hygienist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazing Software"

February 27, 2025

5.0

Pros

Weave is so convenient for us to use in communication with our patients as well as sending and receiving payments.

Cons

Very occasionally the app will crash, but this issue is often time fixed very quickly.

Review Source

JS

Julie S.  
Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Highly recommend Weave"

August 15, 2024

5.0

We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently.

Pros

User friendly, has made our office run more efficiently on a daily basis

Cons

I would like more formatting options for digital forms

Alternatives considered

[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)

Reason for choosing Weave

Cost, customer service, better integration

Switched from

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/)

Cost, features, ease of use, customer service

Review Source

JM

Joseline M.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "ROE Weave Review"

November 14, 2024

5.0

Overall it's great, no major problems ever.

Pros

I leave how easy it is to navigate and communicate with patients. The flexibility it allows.

Cons

There number of times I have to restart the app sometimes.

Review Source

CH

Caroline H.  
Office Manager  
Veterinary  
Used the software for: 2+ years

### "Alta Loma Animal Hospital Review"

August 15, 2024

5.0

Amazing, very user friendly, we love it and love using it

Pros

Very easy to use, clients love it and so does staff

Cons

I wish you can maximize the app, besides that it’s great

Review Source

TS

Tiffany S.  
Owner Massage Therapist  
Alternative Medicine  
Used the software for: 1-2 years

### "Disappointed and ripped off "

January 7, 2025

1.0

Disappointed, feel like they only want my money, and refuse to cancel my contract even after I finished a 12 month contract and gave them a 60 day cancellation (even tho they only required 30) yet they won’t respond and keep charging me.

Pros

They would answer my phone when clients called.

Cons

They have no communication, their system does NOT do as promised, like cancel apts, reschedule apts, doesn’t take credit card, doesn’t offer other services, only main service and they do not answer emails or phone. In fact, the phone hangs up on you when you call. Their AI sucks, why would their AI service be any better?

Review Source

CR

Cheyenne R.  
Medical Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Weave: The best of the best "

August 14, 2024

5.0

I would say so far it's been amazing. I have had nothing but great experiences with weave. They offer such a wonderful platform to contact our patients on. They have amazing customer support and great walk-throughs for any new things on their platform. 100/10!

Pros

I love weave! So many amazing things I can use through them and always provide the best support!

Cons

sometimes it says someone is typing to the same patient as me when they aren't

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

Not easy to use and wasn't HIPAA complaint

Review Source

FB

Fatima B.  
Front Desk Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Briliant App "

August 14, 2024

5.0

I have been using Weave for 2 years now. I found it to be very easy. It's recording service is a major convenience. It is a brilliant app.

Pros

The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing.

Cons

Can not delete the sent messages! Further there is no highlighting or bold options in text.

Review Source

MK

Matthew K.  
Director of IT  
Medical Practice  
Used the software for: 2+ years

### "Excellent Medical Complete Phone System"

August 14, 2024

5.0

We have used Weave for almost 4 years and migrated all of our offices over to the Weave platform. The migration process and setup is really simple. We are given the option to manage our own system from the platform or can contact support to configure all of the settings of phone tree, call routing, etc...

Pros

Weave is an easy to manage complete phone system that is HIPAA compliant and is cost effective for our organization.

Cons

Support is usually helpful but at times, there is a wait to get ahold of a technician

Switched from

[Jive](https://www.capterra.com/p/189555/Jive/)

Better pricing and more phone features. Guaranteed HIPAA compliance

Review Source

VN

Vicki N.  
Office Admin Asst  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "One-Stop Info on your patient!"

August 14, 2024

5.0

Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too!

Pros

The app! Tells us so much! It's quick and easy to access.

Cons

Forms are troublesome. More write-backs would be nice.

Switched from

[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)

More features were available, more technology was available.

Review Source

DB

Dawn B.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Highly Recommend"

November 14, 2024

5.0

We were able to start using it immediately. The patients love the appointment reminders. The staff enjoys having the ability to text patients.

Pros

It's so easy to use! I love that you can customize so many features.

Cons

Honestly, nothing. We have not had an issues at all.

Review Source

OE

Olivia E.  
Patient Care Coordinator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to Use :)"

November 21, 2024

4.0

Pros

It is very easy to message and text patients.

Cons

Some patients struggle to re-opt into text messages based on the prompt.

Review Source

VR

Verified Reviewer  
COT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great product!"

November 15, 2024

4.0

Good, no issues. Easy to communicate with patients and other offices.

Pros

User friendly like using a phone, good product

Cons

I don’t really have any issues other than it’s slow at times

Review Source

JB

Jordan B.  
Patient Scheduler  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A Decent Start"

November 26, 2024

3.0

It sends calls, texts, and faxes well. I limit my interactions with it due to the eye straining interface. I think it will help keep us on top of calls and texts. I just wish I put it in dark mode without it all collapsing.

Pros

It's convenient to have calls, voicemails, texts, and faxes all together.

Cons

The interface is harsh on the eyes and the ability to alter color and font is buggy and poor.

Switched from

[Text Request](https://www.capterra.com/p/167015/Text-Request/)

Weave offered a more robust and whole solution.

Review Source

TB

Tina B.  
Admin assistance  
Medical Practice  
Used the software for: 6-12 months

### "Admin Assistance"

August 15, 2024

5.0

The experience our office has had is been really good. The support team is fantastic. I have no complaints other than spell check.

Pros

The text message service is awesome. This service has saved our office a lot of time. I also love the app on my phone. I can check the messages and schedule away from the office.

Cons

No spell check when texting. I type to fast and misspell words.

Alternatives considered

[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)

Reason for choosing Weave

Offered more features than Lighthouse and other products

Switched from

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

Weave had a lot more features and easy to use

Review Source

NF

Nichole F.  
Patient Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Patient Coordinator "

August 26, 2024

4.0

Weave has made my job easier by the convenience of communicating with patients and the convenience of being able to see the schedule from home in case there is a snow day, I don't have to risk driving in the snow in order to reschedule patient's. With weave I am able to do that from home.

Pros

I love how easy it is to communicate with patient's.

Cons

I have been working as a patient coordinator for around 6 months now and I have not found anything that I am unhappy with when it comes to wave.

Review Source

LP

Louis P.  
owner  
Medical Practice  
Used the software for: 1-2 years

### "Weave is the BEST"

August 14, 2024

5.0

Easy to use and great support system Highly recommend

Pros

This is the best patient communication tool out there. Tried different companies and Weave is the BEST!!

Cons

I really don't have any complaints about Weave

Switched from

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

Weave is so much better and easier to use also provides more services

Review Source

AH

Amanda H.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Busy Office Approved"

August 14, 2024

5.0

Great experience and excellent technology. Has all our communication needs at our fingertips

Pros

The ease of having all our calls and text messages in one spot

Cons

Not able to assign voicemails from the app

Review Source

CH

Crystel H.  
Office Manager  
Veterinary  
Used the software for: 1-2 years

### "Weave is Amazing"

August 15, 2024

5.0

We got Weave post pandemic and it has saved us time! Our clients are happier and feel acknowledged. It is user-friendly and customer service is always there to help.

Pros

It is user friendly, has an app feel so it's easy to maneuver, can reply to clients in text conversation. Easy to check voicemails too.

Cons

Maybe a way to update the hold music and a way to update the way we set up phone tree.

Review Source

RN

Raven N.  
Practice Manager  
Veterinary  
Used the software for: 6-12 months

### "Very Satisfied "

August 14, 2024

5.0

This has brought a better approach to managing high call volume with limited staff. A lot of customers like the easy responses to confirming appointments via text and the payment options.

Pros

The app is easy to use and simple to navigate through.

Cons

The desktop app can recommend an update several times a day and make you sign in again. Updates are a good thing, but once a day would be recommended vs 3 times a day.

Alternatives considered

[Digital Practice Vet](https://www.capterra.com/p/10009914/Digital-Practice-Vet/)

Reason for choosing Weave

Weave showed more simplicity and having more functions without the hassle.

Review Source

CS

Cristie S.  
office manager  
Hospital & Health Care  
Used the software for: 2+ years

### "customer service is lacking"

July 16, 2024

4.0

Looking for an alternative. Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off. Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024).

Pros

saved our bacon during covid (texting w patients, bulk messages, etc)

Cons

Software glitches are growing. Takes a long time to elevate to Tier 2 support. Resolution then takes days/weeks. Business model has evolved to SAAS. Wants to charge a monthly fee for physical phones that can be purchased for $100/unit (we have had ours no issue with ours for 4+ years).

Switched from

[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

we have used many different providers in the past.

Review Source

Response from Weave

July 29, 2024

We’re sorry you have had a poor experience with Weave – we’re always looking for ways to improve and your feedback is important to us. Can you contact us at pr@getweave.com so we can escalate your issue to our support leadership team so they can help find a resolution?

BH

Blake H.  
Orthodontist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Hemphill Orthodontics loves Weave!"

August 14, 2024

5.0

Weave is so easy for patient communication!

Pros

The automatic messages are so helpful for our patient appointments!

Cons

That it can't push notifications to my phone if I don't have the app open.

Switched from

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

Nextiva was too complicated to use, didn't integrate with our practice management software, and couldn't receive text messages.

Review Source

RB

Rebekah B.  
Optician  
Medical Practice  
Used the software for: 2+ years

### "Review of Weave"

August 15, 2024

4.0

Easy and quick, online chat is a great option.

Pros

Fast and effecient. Easy to navigate through.

Cons

Delayed on cellular device, would like quicker service.

Review Source

MA

Monica A.  
Accounts Receivable  
Medical Practice  
Used the software for: 1-2 years

### "Amazing tool for everyone!"

August 14, 2024

5.0

It's been easy from the moment we set it up. Very user friendly and easy to use. Customer service is always great and response time is quick.

Pros

Easy to use, user friendly and great customer service.

Cons

I would not change anything, it's a great tool to have in all offices.

Review Source

KU

Kayla U.  
Optical supervisor  
Medical Practice  
Used the software for: 1-2 years

### "We love weave! "

August 14, 2024

5.0

So far great! Weave has been great at bettering our office!

Pros

The ease of being able to get to patient info, and use the tools to better our practice

Cons

Sometimes the calls won’t show up as recorder even when logged in

Review Source

DS

Darlene S.  
Front Office  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Weave is great"

August 15, 2024

4.0

I appreciate Weave. It makes my job easier.

Pros

I like that I can text patients through the work line. It makes it easy for sending info such as appts, directions, reminders etc...

Cons

I have not yet found an issue with Weave.

Switched from

[Telephone Management Software](https://www.capterra.com/p/19710/Telephone-Management-Software/)

The company made the switch for improved communication with patients.

Review Source

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