# Page 5 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141842/Weave/reviews

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Weave

4.3 (666)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 5 - Reviews of Weave

## Showing most helpful reviews

Showing 101-125 of 666 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TB

Taylor B.  
Optical Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Weave Review"

August 15, 2024

5.0

We use Weave to text patients & send automated text messages.

Pros

Weave is easy to use. It is user friendly.

Cons

I don't like when something goes wrong & we have to call customer service.

Review Source

LP

Lorana P.  
Lead dental assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Great app! "

August 16, 2024

5.0

Pros

I like that you can stay in touch with patients, confirm patients and fwd calls when you are out of the office

Cons

I don’t like that you can not schedule anyone

Review Source

RC

Rachel C.  
Insurance coordinator  
Insurance  
Used the software for: 6-12 months

### "Weave is the BEST!"

August 14, 2024

5.0

It’s been a timesaver in our practice when it sends the automated texts to the patients to remind them of their appts.

Pros

I love using it for the fax & text software and it being user friendly is a bonus!

Cons

There are no cons! Our office loves it and we use it everyday for multiple things!

Review Source

SS

Sidney S.  
Manager  
Medical Practice  
Used the software for: 1-2 years

### "Weave is pretty awesome"

August 14, 2024

4.0

Pretty good we had a few issues but they worked with us to resolve them. It would be nice to have one contact person like a rep or account manager to reach out to when we have issues.

Pros

Communication between the patients and staff. Automated components.

Cons

Can be tricky to set-up- there are a lot of things you need to work through and we only had one person to help us for a week during that time.

Review Source

HR

Heather R.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Great Experience "

August 14, 2024

5.0

Weave has been overall a great experience. I Love the mobile app and the desktop version

Pros

I love the simplicity of the program. I enjoy having the desk top version and also having an app on my phone

Cons

I don't have any yet. I seem to not have any issues with the program

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

Weave was more cost effective, and the desk version was something we were looking for

Review Source

EL

Eryn L.  
Tech Assistant  
Medical Practice  
Used the software for: 1-2 years

### "weave review"

August 14, 2024

4.0

over all it works really well and I like that payments can be taken in it now

Pros

It is very convenient to communicate with patients when they are unable to answer the phone

Cons

When it glitches or we are unable to connect

Review Source

LC

Lindsey C.  
Optician  
Hospital & Health Care  
Used the software for: 1-2 years

### "I love Weave!"

August 14, 2024

5.0

Weave has kept in office communications smooth and reliable, it is easy and quick for patients and employees.

Pros

It's an easy platform to use that requires minimal staff training!

Cons

It sometimes over communicates to patients.

Review Source

SV

Summer V.  
Office Manager  
Veterinary  
Used the software for: 1-2 years

### "Office Manager"

August 14, 2024

5.0

Overall we are very happy with WEAVE very user friendly

Pros

Being able to text our clients and view voicemail

Cons

Have yet to be able to download our client base to have available through WEAVE

Review Source

OB

Olivia B.  
FOA  
Medical Practice  
Used the software for: 6-12 months

### "Optimis Corp Review"

July 18, 2024

5.0

Our overall experience has been an easy switch from using Spectrum from our phones and fax machines. It is easy to contact all of our patients and get back to them as well in a timely manner.

Pros

What I like most about Weave is how easy it is to use our voicemails and SMS. We can easily have patient text us over referrals and authorizations, while we send appointment reminders.

Cons

There is nothing our clinic dislikes about Weave, it works great for the companies needs.

Switched from

[Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)

We made the switch around 9 months ago.

Review Source

JA

Janet A.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Perfect for any office"

August 14, 2024

5.0

Great, we are not looking to switch with anyone else

Pros

the efficiency it gives us overall. easy to use

Cons

the log in process takes really long. Multiple times is unnecessary

Review Source

BK

Brant K.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Patient interaction improvement has been off the charts."

June 11, 2024

5.0

The overall weave is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity.

Pros

The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!

Cons

Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.

Reason for choosing Weave

Weave seemed to cover everything we needed.

Switched from

[Review Wave](https://www.capterra.com/p/157424/Review-Wave/)

Still have to use Review Wave for Appointment Reminders.

Review Source

BW

Brittany W.  
Tech  
Medical Practice  
Used the software for: 1-2 years

### "Weave 10/10"

August 14, 2024

5.0

Love it and we use it daily at our company

Pros

Easy to use and patients can communicate with us on a more personal level

Cons

The caller Id will sometimes not show up

Review Source

VH

Vanessa H.  
Scribe  
Hospital & Health Care  
Used the software for: 1-2 years

### "Enhance Patient Care through Weave "

August 14, 2024

5.0

Weave is great and doing its job well in our practice.

Pros

I liked the accessibility and the easy use of it to communicate with the patients and remind them about their appointment in the office.

Cons

Maybe the constant update but thats okay.

Review Source

MJ

Melissa J.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "This Is My Review"

June 4, 2024

2.0

It has it's pros and cons. It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.

Pros

Helps our patient's that are hearing impaired and depend on text messages through their mobile devices.

Cons

We deal with elderly patients, Weave gets very confusing to them when it's sends them a message that for an appointment that we rescheduled. It is also very important because we have patient's that are hearing impaired and depend on text messages.

Review Source

PB

Penny B.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Weave rating"

August 14, 2024

5.0

It is my favorite system. I have used others in the past and this works well for our busy office!

Pros

I like the ability to correspond with patients securely and quickly.

Cons

Service sometimes goes out and takes time to come back on.

Switched from

[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)

They were not HIPAA Compliant and did not know when they would be

Review Source

AB

Angela B.  
Treatment Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Treatment Coordinator"

August 15, 2024

5.0

No issues really. I like it better than others

Pros

Convenience, and never really had an issue

Cons

View the schedule better from mobile app

Review Source

EE

Elizabeth E.  
Optometrist, owner  
Medical Practice  
Used the software for: 6-12 months

### "Weave has been fantastic!"

May 28, 2024

5.0

Great! The onboarding was very easy, the interface is very user-friendly and it updates within in a few minutes from our server.

Pros

It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months!

Cons

It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the Weave app, but I don't think that is a feature.

Switched from

[Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Ease of use with our practice management software.

Review Source

JC

Jennifer C.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Weave is a lifesaver!!!"

May 22, 2024

5.0

LOVE IT! From the moment I talked with the sales rep who walked me through everything, to the trainers and the installers. Very easy to set up and learn. Well work it

Pros

We have a very busy dental practice and Weave is like having my own personal assistant. Being able to text a patient over a phone call saves so much time. Weave also confirms all appointments 7 days ahead and a couple days before and an hour before so the no-shows have dropped significantly! Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our dental software. We also love the phone system, the caller ID pops up on the screen so you're able to see all the patient information needed. Payments through Weave are so simple and the you can't beat their rate! I highly recommend Weave!

Cons

The only con I have is I wish the payments would go directly into the patient's account, we have to manually make sure we put it in, which is an extra step but well worth it!

Review Source

GM

Gene M.  
IT Medical Records Project Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great System for your Business"

May 23, 2024

5.0

I love it! It is by far, light years far, more useful than our previous MiTel system.

Pros

Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day.

Cons

So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience.

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

We were On-Site, Server based MiTel, and we were moving all of our operations over to Cloud based and it was a logical progression.

Review Source

Response from Weave

June 10, 2024

Hi Gene! Thank you so much for your review and feedback. Would you be willing to email me at katrina.vastag@getweave.com so our product team can follow up on your New Weave Experience feedback? We are always looking to improve!

CH

Christina H.  
Owner Doctor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Weave Saved Us Post Fire "

May 24, 2024

5.0

Weave is excellent- I love how they are always adding new features and they really listen to what the customers want. I see it getting better and better.

Pros

Shortly after buying my new office, the office had a fire and we had to shut down. We were closed for a year before we found a new spot. Weave was a huge savior to our business because it allowed me to listen to the quality of phone calls so I could train new staff remotely. It also allowed us to work more efficiently when confirming appointments because there were times when I had to do all of that as the doc before we found new staff.

Cons

There are no robo calls, which we need as an office that has older patients and mostly home phone numbers without email- so you can't text or email. Crystal PM is also not integrated with important features like save the date reminders. I would like to see a more frequent refresh from Crystal to Weave. If a patient asks to text them a reminder of their appointment, and it takes 5 minutes to add a new patient to the system, it is easy to forget about during that time. Also the email campaigns are having an issue with spacing/glitching.

Reason for choosing Weave

Ease of use and the ability to have a phone lines included.

Review Source

SE

Sandra E.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Flores Optometry Inc Review of Weave"

May 22, 2024

5.0

Weave has been an excellent addition to the office that makes patients lives easier as well as staff members.

Pros

Weave is such a great tool that makes communication with our patients very easy, efficient, and is extremely user friendly. I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the ability to separate messages as actionable so patients' questions and messages don't get forgotten. It is also great to be able to send customizable forms that patients can easily fill on their mobile devices, as well as allowing email marketing.

Cons

What I like the least about Weave is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to their preferred language on Weave.

Review Source

LN

Lidia N.  
Optician  
Medical Practice  
Used the software for: 1-2 years

### "Communicating with patients is easy"

February 28, 2024

5.0

Weave has made communication with patients easier, and faster.

Pros

I love how easy it is to speak with patients through text, and the ability to tag those texts is a plus!

Cons

It would be great if Weave can implement the ability to prioritize urgent texts.

Review Source

MJR

MARY JOY R.  
Medical Biller  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Weave Review "

February 28, 2024

5.0

I am overall satisfied as this is our means of communication with patients and colleagues

Pros

What I like the most is its ease of Function "user friendly"

Cons

What I like least is that it has no option to share any file or image and no option for me to receive a call coming from our main phone line

Review Source

GC

GINA C.  
Dental Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Can't do business without it! "

May 22, 2024

5.0

Pros

During a power outage, we were able to access our schedule and communicate with patients through the Weave app.

Cons

We cannot upload our own consent forms.

Review Source

MS

Mohamed S.  
Assistant Manager  
Medical Practice  
Used the software for: 2+ years

### "Very Efficient System"

June 7, 2024

5.0

Pros

The system allows you to track every conversation your staff had, and also, have it as a transcript if needed. In addition, you have the option for mass texting and sending forms for patients prior to scheduling. Very effective.

Cons

Cost can be a little lower, and the fax functions are not very good on mobile devices

Review Source

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