# Page 5 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Weave the right Patient Engagement solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 5 - Reviews of Weave ## Showing most helpful reviews Showing 101-125 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Darlene S. Front Office Health, Wellness and Fitness Used the software for: 6-12 months ### "Weave is great" August 15, 2024 4.0 I appreciate . It makes my job easier. Pros I like that I can text patients through the work line. It makes it easy for sending info such as appts, directions, reminders etc... Cons I have not yet found an issue with . Switched from [Telephone Management Software](https://www.capterra.com/p/19710/Telephone-Management-Software/) The company made the switch for improved communication with patients. Review Source KU Kayla U. Optical supervisor Medical Practice Used the software for: 1-2 years ### "We love weave! " August 14, 2024 5.0 So far great! has been great at bettering our office! Pros The ease of being able to get to patient info, and use the tools to better our practice Cons Sometimes the calls won’t show up as recorder even when logged in Review Source CS Cristie S. office manager Hospital & Health Care Used the software for: 2+ years ### "customer service is lacking" July 16, 2024 4.0 Looking for an alternative. Like the texting with patients (attaches to our patient database). but the wheels are starting to fall off. Would not rely on this for payment collections (per their website, major outage with this function at the current time 07.16.2024). Pros saved our bacon during covid (texting w patients, bulk messages, etc) Cons Software glitches are growing. Takes a long time to elevate to Tier 2 support. Resolution then takes days/weeks. Business model has evolved to SAAS. Wants to charge a monthly fee for physical phones that can be purchased for $100/unit (we have had ours no issue with ours for 4+ years). Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/)[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) we have used many different providers in the past. Review Source Response from Weave July 29, 2024 We’re sorry you have had a poor experience with Weave – we’re always looking for ways to improve and your feedback is important to us. Can you contact us at pr@getweave.com so we can escalate your issue to our support leadership team so they can help find a resolution? RC Rachel C. Insurance coordinator Insurance Used the software for: 6-12 months ### "Weave is the BEST!" August 14, 2024 5.0 It’s been a timesaver in our practice when it sends the automated texts to the patients to remind them of their appts. Pros I love using it for the fax & text software and it being user friendly is a bonus! Cons There are no cons! Our office loves it and we use it everyday for multiple things! Review Source LP Lorana P. Lead dental assistant Hospital & Health Care Used the software for: 2+ years ### "Great app! " August 16, 2024 5.0 Pros I like that you can stay in touch with patients, confirm patients and fwd calls when you are out of the office Cons I don’t like that you can not schedule anyone Review Source MA Monica A. Accounts Receivable Medical Practice Used the software for: 1-2 years ### "Amazing tool for everyone!" August 14, 2024 5.0 It's been easy from the moment we set it up. Very user friendly and easy to use. Customer service is always great and response time is quick. Pros Easy to use, user friendly and great customer service. Cons I would not change anything, it's a great tool to have in all offices. Review Source SS Sidney S. Manager Medical Practice Used the software for: 1-2 years ### "Weave is pretty awesome" August 14, 2024 4.0 Pretty good we had a few issues but they worked with us to resolve them. It would be nice to have one contact person like a rep or account manager to reach out to when we have issues. Pros Communication between the patients and staff. Automated components. Cons Can be tricky to set-up- there are a lot of things you need to work through and we only had one person to help us for a week during that time. Review Source EL Eryn L. Tech Assistant Medical Practice Used the software for: 1-2 years ### "weave review" August 14, 2024 4.0 over all it works really well and I like that payments can be taken in it now Pros It is very convenient to communicate with patients when they are unable to answer the phone Cons When it glitches or we are unable to connect Review Source LC Lindsey C. Optician Hospital & Health Care Used the software for: 1-2 years ### "I love Weave!" August 14, 2024 5.0 has kept in office communications smooth and reliable, it is easy and quick for patients and employees. Pros It's an easy platform to use that requires minimal staff training! Cons It sometimes over communicates to patients. Review Source SV Summer V. Office Manager Veterinary Used the software for: 1-2 years ### "Office Manager" August 14, 2024 5.0 Overall we are very happy with very user friendly Pros Being able to text our clients and view voicemail Cons Have yet to be able to download our client base to have available through Review Source HR Heather R. Office Manager Medical Practice Used the software for: 6-12 months ### "Great Experience " August 14, 2024 5.0 has been overall a great experience. I Love the mobile app and the desktop version Pros I love the simplicity of the program. I enjoy having the desk top version and also having an app on my phone Cons I don't have any yet. I seem to not have any issues with the program Switched from [Podium](https://www.capterra.com/p/164285/Podium/) was more cost effective, and the desk version was something we were looking for Review Source AB Angela B. Treatment Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Treatment Coordinator" August 15, 2024 5.0 No issues really. I like it better than others Pros Convenience, and never really had an issue Cons View the schedule better from mobile app Review Source OB Olivia B. FOA Medical Practice Used the software for: 6-12 months ### "Optimis Corp Review" July 18, 2024 5.0 Our overall experience has been an easy switch from using Spectrum from our phones and fax machines. It is easy to contact all of our patients and get back to them as well in a timely manner. Pros What I like most about is how easy it is to use our voicemails and SMS. We can easily have patient text us over referrals and authorizations, while we send appointment reminders. Cons There is nothing our clinic dislikes about , it works great for the companies needs. Switched from [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) We made the switch around 9 months ago. Review Source JA Janet A. Office Manager Medical Practice Used the software for: 1-2 years ### "Perfect for any office" August 14, 2024 5.0 Great, we are not looking to switch with anyone else Pros the efficiency it gives us overall. easy to use Cons the log in process takes really long. Multiple times is unnecessary Review Source BW Brittany W. Tech Medical Practice Used the software for: 1-2 years ### "Weave 10/10" August 14, 2024 5.0 Love it and we use it daily at our company Pros Easy to use and patients can communicate with us on a more personal level Cons The caller Id will sometimes not show up Review Source VH Vanessa H. Scribe Hospital & Health Care Used the software for: 1-2 years ### "Enhance Patient Care through Weave " August 14, 2024 5.0 is great and doing its job well in our practice. Pros I liked the accessibility and the easy use of it to communicate with the patients and remind them about their appointment in the office. Cons Maybe the constant update but thats okay. Review Source PB Penny B. Office Manager Medical Practice Used the software for: 1-2 years ### "Weave rating" August 14, 2024 5.0 It is my favorite system. I have used others in the past and this works well for our busy office! Pros I like the ability to correspond with patients securely and quickly. Cons Service sometimes goes out and takes time to come back on. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) They were not HIPAA Compliant and did not know when they would be Review Source BK Brant K. Owner Medical Practice Used the software for: 1-2 years ### "Patient interaction improvement has been off the charts." June 11, 2024 5.0 The overall is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity. Pros The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service! Cons is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave. Reason for choosing Weave seemed to cover everything we needed. Switched from [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) Still have to use Review Wave for Appointment Reminders. Review Source MJ Melissa J. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "This Is My Review" June 4, 2024 2.0 It has it's pros and cons. It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment. Pros Helps our patient's that are hearing impaired and depend on text messages through their mobile devices. Cons We deal with elderly patients, gets very confusing to them when it's sends them a message that for an appointment that we rescheduled. It is also very important because we have patient's that are hearing impaired and depend on text messages. Review Source EE Elizabeth E. Optometrist, owner Medical Practice Used the software for: 6-12 months ### "Weave has been fantastic!" May 28, 2024 5.0 Great! The onboarding was very easy, the interface is very user-friendly and it updates within in a few minutes from our server. Pros It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months! Cons It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the app, but I don't think that is a feature. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Ease of use with our practice management software. Review Source LN Lidia N. Optician Medical Practice Used the software for: 1-2 years ### "Communicating with patients is easy" February 28, 2024 5.0 has made communication with patients easier, and faster. Pros I love how easy it is to speak with patients through text, and the ability to tag those texts is a plus! Cons It would be great if can implement the ability to prioritize urgent texts. Review Source MJR MARY JOY R. Medical Biller Health, Wellness and Fitness Used the software for: 2+ years ### "Weave Review " February 28, 2024 5.0 I am overall satisfied as this is our means of communication with patients and colleagues Pros What I like the most is its ease of Function "user friendly" Cons What I like least is that it has no option to share any file or image and no option for me to receive a call coming from our main phone line Review Source SE Sandra E. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Flores Optometry Inc Review of Weave" May 22, 2024 5.0 has been an excellent addition to the office that makes patients lives easier as well as staff members. Pros is such a great tool that makes communication with our patients very easy, efficient, and is extremely user friendly. I love that it is customizable to the needs of the office in terms of setting types and frequencies of appointment reminders, as well as the ability to separate messages as actionable so patients' questions and messages don't get forgotten. It is also great to be able to send customizable forms that patients can easily fill on their mobile devices, as well as allowing email marketing. Cons What I like the least about is that it doesn't take the preferred language a patient has from OfficeMate and automatically changes that to their preferred language on Weave. Review Source MS Mohamed S. Assistant Manager Medical Practice Used the software for: 2+ years ### "Very Efficient System" June 7, 2024 5.0 Pros The system allows you to track every conversation your staff had, and also, have it as a transcript if needed. In addition, you have the option for mass texting and sending forms for patients prior to scheduling. Very effective. Cons Cost can be a little lower, and the fax functions are not very good on mobile devices Review Source jC jessica C. RECEPTIONIST Information Services Used the software for: 2+ years ### "SOUTH PASADENA DENTAL" May 28, 2024 5.0 I HAVE A GREAT EXPIERENCE WITH . I LOVE HOW EASILY WE CAN COMMUNICATE WITH PATIENTS Pros THAT WE CAN EASILY COMMUNICATE WITH PATIENTS Cons THERE IS NOTHING THAT I DONT LIKE ABOUT Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.