# Page 6 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Weave the right Patient Engagement solution for you? Explore 666 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/141842/Weave/reviews

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Weave

4.3 (666)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 6 - Reviews of Weave

## Showing most helpful reviews

Showing 126-150 of 666 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MP

Meagan P.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Vet Clinic Review"

May 22, 2024

5.0

Pros

Love the convenience of usage. All things within one app, texting, review requests, voicemail, caller ID, etc. Also very nice to be able to easily upload our monthly on hold message and listen to call records as needed.

Cons

Not integrated without practice management software so we manually have to upload our client list to utilize caller ID. This is time consuming.

Review Source

jC

jessica C.  
RECEPTIONIST  
Information Services  
Used the software for: 2+ years

### "SOUTH PASADENA DENTAL"

May 28, 2024

5.0

I HAVE A GREAT EXPIERENCE WITH WEAVE. I LOVE HOW EASILY WE CAN COMMUNICATE WITH PATIENTS

Pros

THAT WE CAN EASILY COMMUNICATE WITH PATIENTS

Cons

THERE IS NOTHING THAT I DONT LIKE ABOUT WEAVE

Review Source

KS

Kristie S.  
Ophthalmic Tech  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Superior and Efficient "

May 22, 2024

5.0

Pros

Weave is an all around one stop Shop. From managing patient concerns, communication with employees and patients , and appointments.

Cons

Doesn’t store login info, and sometimes difficult to obtain new password.

Review Source

LP

Linda P.  
Dental Hygienist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Weave feedback"

May 22, 2024

5.0

Pros

I like that we can have it on our phones and are able to check our schedule outside of work.

Cons

I haven’t encountered many problems or there isn’t something specifically that I don’t like about it.

Review Source

MT

Mekayla T.  
csr  
Veterinary  
Used the software for: 2+ years

### "Weave and how it helps"

May 22, 2024

5.0

Pros

Easy to use, fast and simple the clients are happy

Cons

Can be delayed sometimes with numbers and accounts

Review Source

BJ

Beth J.  
Regional Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "An important Review"

May 22, 2024

5.0

Great! We lOve everything about it. If we could just use this for all of our work it would be even better! Then we would not fill our search bar with 6 different apps!!

Pros

How easily accessible it is! Very easy to use. Easy instructions to follow and to teach to new employees.

Cons

No knowing about more features until now.

Review Source

NH

Nicole H.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Review of Weave"

May 16, 2024

4.0

Pros

I like that we can use the phone for texting and calls. I love having the calls recorded

Cons

The reminder system needs work. The reminder emails just state that the patient is due but now what it is for

Review Source

Response from Weave

May 20, 2024

Hi Nicole! Thank you for your review and your feedback. Our product team takes feedback very seriously, and we appreciate your thoughts. Your feedback will be passed on to our product team.

JW

Jenn W.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Love Weave"

May 23, 2024

5.0

Wonderful! Wouldn't have it any other way!

Pros

We love weave, especially for confirming out patients appointments. We also love the texting feature on the app.

Cons

We do not dislike anything about weave. So far so great.

Switched from

[Demandforce](https://www.capterra.com/p/221823/Demandforce/)

We were ready for something different, and weave met all of our expectations.

Review Source

GL

Grace L.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Must have if you are not in office everyday. "

May 22, 2024

5.0

Pros

Being able to see schedule on your mobile app, answer calls and texts from patients when you are not in office, automatic texts reminders, birthday texts to patients and list goes on!

Cons

None. Maybe a little lower monthly fee would be nice?

Review Source

FH

Fay H.  
Dental assistant  
Medical Practice  
Used the software for: 2+ years

### "So helpful "

May 22, 2024

5.0

Great, it has helped the communication on the office tremendously

Pros

You can communicate with people in the office in real time and get answers right away. You can contact patients via text as opposed to having to make phone calls. Pts prefer to text these days.

Cons

No problems at this time with using weave

Review Source

LD

Lana D.  
manager  
Medical Practice  
Used the software for: 1-2 years

### "a must for a busy office practice!!!! "

May 24, 2024

5.0

Pros

We can communicate better with our patients.

Cons

Easy to communicate with patients over the texts. Confirming appointments is easy. Notifying that glasses are ready. Calls being recorded.

Switched from

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

Weave has more to offer and great price!

Review Source

TK

Tina K.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Overall good experiance"

May 22, 2024

5.0

Overall, things have been very good using Weave.

Pros

Once set up, simple to use. Very convenient

Cons

Some days are glitches, but that is technology

Switched from

[RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/)

With Revolution it did not give us an option for patient / customer reviews

Review Source

EL

Ellie L.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great platform "

May 22, 2024

5.0

Great, I have enjoyed using weave from work and at home

Pros

It makes everything so easy and all in one place

Cons

I have enjoyed all things weave has provided for our practice

Switched from

[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

to make it easier and all in one place and to view at home

Review Source

KM

Katie M.  
front desk  
Hospital & Health Care  
Used the software for: 2+ years

### "weave recommendations "

May 22, 2024

5.0

Pros

easy to use and patients love it. text reminders are great

Cons

customer support is not great it’s hard to get in touch with anyone

Review Source

AS

Andrea S.  
Optician and Social Media  
Medical Practice  
Used the software for: 1-2 years

### "Andrea Scott Review"

May 22, 2024

4.0

Pros

Ease of use, ability to text staff and patients easily

Cons

Email campaigns are difficult to navigate and customize to choose what patients we send emails to.

Review Source

JH

Janira H.  
front desk  
Medical Practice  
Used the software for: 2+ years

### "Great Company"

May 22, 2024

5.0

Pros

What i love most is that messages go out on their own to confirm dental appointments.

Cons

That sometimes when we program auto messages there are certain times when they dont go out and we have to call the company.

Review Source

II

Imam I.  
HR Manager  
Real Estate  
Used the software for: 1-2 years

### "Improving Customer Experience With Weave"

June 4, 2024

5.0

Pros

My experience with Weave has been awesome more so when it comes to connecting and ensuring a flawless customer journey It is easy to use has all the functional features we need.

Cons

Nothing fails with Weave. It is meticulously designed.

Review Source

CM

Chanda M.  
Treatment Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Ease of Communication"

May 22, 2024

5.0

I think weave is a great tool for any office wanting to communicate with patients and team members quickly and easily. (I recently had an eye appt and they were using walkie talkies...very distracting)

Pros

I like that you get messages instantly and can communicate with patients and teammates in real time.

Cons

Disconnects frequently. I don't know if it is our server or Weave. I also don't care for the delete part, it is easy to retract or delete conversation that might need to be saved.

Review Source

CM

Crystal M.  
Receptionist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Weave review"

May 22, 2024

5.0

Pros

The convenience of contacting patients, reading voicemails, faxing.

Cons

Pulling up names is sometimes hard and the faxes are hard to tell apart when they come in since it only goes by date and time

Review Source

George O.  
manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Weave has terrible customer service. "

May 2, 2024

1.0

Very negative. We had 2 locations with weave and acquired a third. That location already had an exisiting weave account so we just needed to transfer the ownership and set up the same features. It is a month and a half later and it still doesn't work. My so called account representative \[sensitive content hidden\] is unreachable and does nothing. We are now looking to switch all of our locations to a different provider

Pros

Great if it actually works, but the second you have a problem its good luck

Cons

If there is an issue good luck getting it fixed

Review Source

Response from Weave

May 8, 2024

George, we’re sorry to hear about this experience. We’re focused on making our Customer Support experience best in class. Can you contact us at pr@getweave.com so we can escalate your issue with our Customer Success team?

TD

Tim D.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "You need do your home work before GET WEAVE!"

June 4, 2024

2.0

NOT GOOD SO FAR. PLEASE CALL THE NEW CUSTOMERS AND GIVE YOUR FIRST IMPRESSION FOR WHAT YOU ARE MARKETING.

Pros

CUSTOMER SERVICE or SUPPORT is not much support. SALE is a PROMISE. So far it is a great software to us technology into our practice.

Cons

WEAVE TAKE CARE YOUR NEW ACCOUNT. HIRE MORE SUPPORT STAFF. WE CAN NOT PAY BUT NO RESULT.

Reason for choosing Weave

I USE EAGLESOFT FOR DENTAL PRACTICE OFFICE.

Review Source

Response from Weave

June 6, 2024

We’re so sorry to hear about this experience. We’re focused on making our customer experience the best in class. Can you contact us at pr@getweave.com so we can escalate your issue to our support leadership team so they can help find a resolution?

CN

Christina N.  
CCR  
Veterinary  
Used the software for: 1-2 years

### "Weave review CNewquist"

May 22, 2024

5.0

I love weave! It’s definitely helped us communicate well with clients!

Pros

The communication aspect! So easy to chat with clients!

Cons

The lagging. Sometimes it lags in certain areas.

Review Source

VR

Verified Reviewer  
Lab Manager  
Medical Practice  
Used the software for: 2+ years

### "Works great, until it doesnt."

April 15, 2024

3.0

Pros

Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.

Cons

Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further. Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.

Review Source

PP

Priya P.  
Doctor  
Medical Practice  
Used the software for: 6-12 months

### "Great platform!!!"

May 22, 2024

5.0

My overall experience with weave has been excellent.

Pros

I love how feasible it is to communicate with your team in real-time! It is very user-friendly and beneficial for all departments of the practice.

Cons

Sometimes it automatically signs out/crashes on its own

Review Source

DM

Donna M.  
Owner Veterinarian  
Veterinary  
Used the software for: 6-12 months

### "Weave A Practice Plus"

May 22, 2024

5.0

Good to fair with more training better Also heads up when payment is going to be charged to credit card

Pros

The texting capacity and pictures available. Quick Direct contact

Cons

Cost and the cordless phones and not enough training for my team

Review Source

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