# Page 8 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Weave the right Patient Engagement solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 8 - Reviews of Weave ## Showing most helpful reviews Showing 176-200 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Megan M. Marketing Coordinator Hospital & Health Care Used the software for: 2+ years ### "Software is great. Customer service could use some work" May 24, 2022 4.0 Pros The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly. Cons Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) The ooma service was awful and static all the time. We missed the features from so we switched back. Review Source CM Cindi M. Front Office Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Great software, but was misleading at set up. " April 26, 2022 3.0 Customer service calls took long, and getting a response took even longer. They were very prompt when signing up for the service, but when I had issues, it was hard to get someone on the phone. Pros I really liked the app and how I had access to pretty much anything. I was able to see the schedule from the app, make phone calls, receive phone calls and see our reviews all in one spot. Cons I was really disappointed that I was promised digital forms at set up. Paid all these extra fees for services that were still in the "beta' process. I was told that the digital forms would auto populate into our open dental but they didn't. When I followed up, I was told they were still working on this feature. We had already been with this company for about 6 months and paying for a service we couldn't use. Switched from [Legwork](https://www.capterra.com/p/197115/Legwork/) to use "digital forms" Review Source VF Venetta F. Practice Administrator Medical Practice Used the software for: 2+ years ### "Patient Communication" March 14, 2024 5.0 Overall I love using . It has made a positive difference in my practice. Pros The ease of use. The instant communication with my patients. Cons Frequent service interruption. Change/elimination of features that we have grown accustom to using. Reason for choosing Weave was the most cost efficient. The services were just what I was looking for at the time. I di not have tp take and pay for services that I did not need or would use Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) The service that I was using was not centered around my dental industry. Review Source MP Meagan P. Practice Manager Veterinary Used the software for: 2+ years ### "Vet Clinic Review" May 22, 2024 5.0 Pros Love the convenience of usage. All things within one app, texting, review requests, voicemail, caller ID, etc. Also very nice to be able to easily upload our monthly on hold message and listen to call records as needed. Cons Not integrated without practice management software so we manually have to upload our client list to utilize caller ID. This is time consuming. Review Source DE Debra E. Consultant Hospital & Health Care Used the software for: 2+ years ### "We love WEAVE" March 10, 2023 5.0 Efficiency, customer service experience vastly improved with . Accessibility to patient information. Quick fill for Recare and text to pay nice features. Pros Love having appointment schedule on our phones and ability to text patients from anywhere - anytime. Love the connectivity factor. Also appreciate text to pay when it's necessary to collect after the patient's appointment. I also like that we can record patients' phone calls and refer back to them if necessary and the reporting of missed calls is very helpful when we are reviewing phone coverage. Cons Sometimes when you are texting a patient and a call comes in - it defaults to the caller. You have to be sure and confirm to whom the text is being sent. Reason for choosing Weave It was the best system to meet our needs Review Source LM Leigh M. Practice Administrator Medical Practice Used the software for: 6-12 months ### "Weave is Wonderful!" June 22, 2023 5.0 I have been very pleased with from the beginning. It has saved us time and money. My employees are happy and can get more done now. This, in turn, makes me and my physicians happy. I like the fact that you can continue to call for help if you need it and they are very helpful and pleasant. I applaud the staff they have working for them. I like the fact that they are continuously updating and improving the product. Pros The integration process was a breeze. They help you with every step. The software is very easy to use. I was a little nervous when they told me that they do not send someone to train you on the software. Once it is installed, you watch the training videos. I was nervous for nothing! The videos explained everything step-by-step and in great detail. The customer service line is more than helpful. The best part is they continue to be helpful long after the purchase of the software. Cons We wanted an online payment option, but their software could not integrate with our EMR. I was not happy with that. They did have other payment options, just not the online one. They are continuously updating the software so I think we are now able to have the online payment option. Review Source VA Vinita A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Weave has changed the way our practice works!" February 28, 2024 5.0 Overall my experience with has been awesome. User friendly and the platform has so many features that make our practice run much smoother. Pros What I like most about is that I can send out forms via text and email. The texting feature is phenomenal. Cons Sometimes it is difficult reaching customer support, long hold times. Review Source kM kende M. office manager Medical Practice Used the software for: 2+ years ### "weave review" May 24, 2022 5.0 It's been great and we really like it. Pros Texting and appointment reminders were the sellers for this. Other nice features that are nice to use, not necessarily daily. Cons We have a lot of trouble with our paper forms. They don't get to us always. Don't know if it's patient error or comes from Weaves end. Pt's are irritated if they fill it out and then we don't get it on our end. Again, don't know where the error falls... Review Source HM Hannah M. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Love Weave, and I hope their features grow!" March 9, 2023 5.0 10/10 recommend and wouldn't want to see our practice without it! Pros Love the integration of our patients to our data base of patient numbers and how easy it is to communicate with them.I love the text to pay feature. It is convenient to message patients of their balance.We use the fax feature all the time, and it is so easy to convert files into a fax. Cons Card processing fees are too high.I want your scheduling software to enable patients to book appointments on our schedule without our help. Review Source Mathew H. Reception Veterinary Used the software for: 6-12 months ### "Weave, bringing communication to the future" December 12, 2023 5.0 Super happy with it and wish more businesses used it. Pros Having the ability to message clients instead of calling for everything is a big time saver Cons I don't love that it does not directly attach to the medical record Review Source PK Patricia K. Dentiat Hospital & Health Care Used the software for: 2+ years ### "Weave review for dental office " June 1, 2022 5.0 Great. It may be pricier than other programs, but I save a lot using the voip program so in the end it evens out. Plus has more features than other programs Pros I love that o can check schedule from an app on my phone. I can also contact patients from home using the app and the outgoing phone number is the office number Cons The voip phone sometimes cuts out. Not really weaves fault, it the area I am in where the internet is not always reliable Reason for choosing Weave I liked the voip option and the app Switched from [RecallMax](https://www.capterra.com/p/179760/ReCallMax/) Recall max wasn’t being used to full capacity and was expensive for what we were using it for Review Source KS Kristie S. Ophthalmic Tech Health, Wellness and Fitness Used the software for: 2+ years ### "Superior and Efficient " May 22, 2024 5.0 Pros is an all around one stop Shop. From managing patient concerns, communication with employees and patients , and appointments. Cons Doesn’t store login info, and sometimes difficult to obtain new password. Review Source NT Nayeli T. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Weave to the reacue " November 2, 2023 5.0 We love it! Best ones from any other of it’s kind Pros The compatibility to our software for patient management Office Mate and the phone app Cons Maybe that you have to pay more for extra features Reason for choosing Weave Price and customer service! Much user friendly and more features Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Customer service and price. Much easier to use Review Source NC Nancy C. Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Want to streamline your patient communication and save money?" June 1, 2022 4.0 After the initial training period, and understanding how to use the software to our best benefit, we appreciate the call logs (which it also monitored by employee the # of text messages that are sent), the fax option, the pop-ups when patients call and the use of text messaging with history always available for the patients. As the consultant, I appreciate the ease in changing the voicemail messages, as well as using the app to review the schedules. Pros We switched to when the pandemic started so we would have more control from home relative to messaging to our patients. We really appreciate the pop-ups that tell us whose calling and keeping a log of the incoming and outgoing calls. (In other words, we like VOIP! Cons The campaigns - not enough customization vs other platforms that we have used. Reason for choosing Weave was recommended by our telephone person, as he was seeing a lot of offices installing Weave when the pandemic started. Review Source NH Nicole H. Practice Manager Veterinary Used the software for: 2+ years ### "Review of Weave" May 16, 2024 4.0 Pros I like that we can use the phone for texting and calls. I love having the calls recorded Cons The reminder system needs work. The reminder emails just state that the patient is due but now what it is for Review Source Response from Weave May 20, 2024 Hi Nicole! Thank you for your review and your feedback. Our product team takes feedback very seriously, and we appreciate your thoughts. Your feedback will be passed on to our product team. LD Lana D. manager Medical Practice Used the software for: 1-2 years ### "a must for a busy office practice!!!! " May 24, 2024 5.0 Pros We can communicate better with our patients. Cons Easy to communicate with patients over the texts. Confirming appointments is easy. Notifying that glasses are ready. Calls being recorded. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) has more to offer and great price! Review Source EL Ellie L. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Great platform " May 22, 2024 5.0 Great, I have enjoyed using from work and at home Pros It makes everything so easy and all in one place Cons I have enjoyed all things has provided for our practice Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) to make it easier and all in one place and to view at home Review Source VR Verified Reviewer General Manager Financial Services Used the software for: Less than 6 months ### "Do not recommend this software unless they improve their overall service" April 9, 2020 2.0 Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare. They refused to give us our Account number fo several weeks until we have to get one of the owners of the company to speak with a manager. Our rep was nowhere to be found after we told him that we needed our Account number to go back to our previous provider. After that, he never answered our calls or emails. Total Fiasco this company. Save yourself the headache and do not sign up with , stay with your current provider even if its a bit pricier. I can promise you they provide a better service than Weave. Pros Nothing. There is not a single thing that I would recommend from this company. We saw them at a Fair and their demos are great, they promise everything and say yes to all your business needs...unfortunately when its time to implement all that you were told they could do you will be very disappointed. Cons \- The software looks cool and promising at the moment of the pitch, however, the excitement only last what the demo lasts. 80% of the things promised to us were not possible because "they are still developing" they capabilities. - Customer Service does not suck, even worse, is simply Non-existent. Their website is so limited that for you to customize your phone service your business's needs you literally have to clear your schedule for a whole afternoon and stay on the phone for at least 40 min to get your call answered. Then to your disappointment when you ask for help with particular features their only answer is: we cannot do that yet but we are working on implementing that in the future. - Chat service does not work, ever !!!. Better for you to be patient and call customer service and waste a whole day trying to get in contact with them. Good luck. Reason for choosing Weave It seemed very promising but they are still in the design phase. What they offer is not what they really have implemented. Review Source JM Jennifer M. Front Desk Coordinator Medical Practice Used the software for: 2+ years ### "User friendly" March 6, 2023 5.0 I have been very happy with . Have found a few employees of weave that have been VERY helpful Pros Team communication is essential to our practice. Being able to chat throughout the office is critical for communciation. Cons When there are glitches in the system and they send text messages to closed accounts. Reason for choosing Weave Referral Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Only text was allowed. No mass emails, no office communication Review Source SB Scott B. Owner Veterinary Used the software for: 1-2 years ### "Good bang for the buck" June 1, 2022 3.0 I think without a significantly larger investment was a good value for the money. A lot of their "added features" like scheduling and reminders we don't , most medical offices already have 2 or 3 other systems that do that. The problem is, Weave will not play nice with sharing your number, so once you activate Texting with Weave, you can never use it with one of your other systems on the same number unless you cancel weave or port that number outside of weave. Pros Decent complex system for good value, although there are some limits on what you can expect - especially when having to rely on support to set up some features, sometimes the hardest part is explaining to support how a PBX should function Cons Too much reliance on customer support. Any support agent that you can actually talk to is basically reading from the same "how to" guide on their website, so if you are a computer idiot they are very helpful. However if you've ever worked with a PBX or IP system before, you will know more than they do, and it is very frustrating to go through them to activate and change certain features - especially when they break something while trying to fix something else. Reason for choosing Weave Price point Review Source LP Linda P. Dental Hygienist Health, Wellness and Fitness Used the software for: 6-12 months ### "Weave feedback" May 22, 2024 5.0 Pros I like that we can have it on our phones and are able to check our schedule outside of work. Cons I haven’t encountered many problems or there isn’t something specifically that I don’t like about it. Review Source KB Kelsie B. Dental assistant Medical Practice Used the software for: 2+ years ### "Communication " February 29, 2024 5.0 Great customer service when needed, and convenient communication. Pros Convenient communication with coworkers in a busy practice. Cons Not being able to see previous messages in a chat in a certain time frame. Review Source KM Katie M. front desk Hospital & Health Care Used the software for: 2+ years ### "weave recommendations " May 22, 2024 5.0 Pros easy to use and patients love it. text reminders are great Cons customer support is not great it’s hard to get in touch with anyone Review Source AB Alyssa B. Office Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Critical in confirming appointments" March 9, 2023 5.0 has saved time for our staff and our patients. Pros The options for automatic appointment reminders that we have chosen to go out by text a week before, 3 days before, and 2 hours before have proven to be critical in ensuring our patients arrive on time. The text messages also save us time on the phone, and keep the flow of the practice moving when all the patients show up as scheduled. Cons Initially the mobile version provided too many notifications and phone calls, but that has improved with different options that became available. Review Source AS Angela S. Patient Coordinator Hospital & Health Care Used the software for: 2+ years ### "10/10 recommend " February 29, 2024 5.0 Great, I use daily! I would definitely recommend to others! Pros Very user friendly! I use daily at work & it makes the job so much easier when it comes to patient communication & confirming appointments. Cons ‘Forms’ -this feature only allows for us to create/customize one automated message for all forms. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.