# Page 9 | Weave Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Weave the right Patient Engagement solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141842/Weave/reviews --- Weave 4.3 (669) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 9 - Reviews of Weave ## Showing most helpful reviews Showing 201-225 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Janira H. front desk Medical Practice Used the software for: 2+ years ### "Great Company" May 22, 2024 5.0 Pros What i love most is that messages go out on their own to confirm dental appointments. Cons That sometimes when we program auto messages there are certain times when they dont go out and we have to call the company. Review Source GB Giselle B. Treatment Coordinator Medical Practice Used the software for: 1-2 years ### "Where would we be without a system like this?" February 28, 2023 5.0 I talk about even outside of work, it has made our life so much easier and helped communication within the practice even better. Pros I cannot imagine a world where I used to have to call each patient and we did not have access to texting them about the importance of keeping an appointment. Having the easy access on my phone with an app to work from home is also a plus. Cons Sometimes the software does not run as streamline as we would like, simple things like not receiving text messages etc. Alternatives considered [Dental Intelligence](https://www.capterra.com/p/185878/Dental-Intelligence/) Reason for choosing Weave The ease of everything. Review Source AB Amanda B. Manager Hospital & Health Care Used the software for: 6-12 months ### "Wish we didn't sign up for it" March 1, 2024 1.0 Awful. I wish we never signed up with . I will be looking into other communication software's and asking for a full refund. This is a joke of a company. Pros The desktop app is a nice feature . It is small and easy to use. The only good thing about Weave. Cons You guys are horrible company. Our has not worked properly since we signed up with Weave. The fax didn't work for over 2 months, the payments are not writing back to Open Dental, confirmations are being sent to patients who are no longer on that day and patients accounts are unable to be pulled up. I keep being told-'were escalating this to Tier 2, to Tier 3', but they are simply passing the blame and keeping me in limbo. Review Source SL Sarah L. Office Manager Medical Practice Used the software for: 2+ years ### "Weave Review" June 7, 2022 5.0 Enables employees to work on other tasks, saves time and money. Multiple uses with phone, text messaging with patients and coworkers. Integrates with Dentrix so when it recognizes a phone number it links it with the patient, so no problem if someone is hard to understand. Pros Automated messaging for appointments and integrated with our dental software Cons Phones are internet based so they do go down when the internet goes down. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Having a system that allows phones and software to work together. Saves money by cutting out phone bills Review Source II Imam I. HR Manager Real Estate Used the software for: 1-2 years ### "Improving Customer Experience With Weave" June 4, 2024 5.0 Pros My experience with has been awesome more so when it comes to connecting and ensuring a flawless customer journey It is easy to use has all the functional features we need. Cons Nothing fails with . It is meticulously designed. Review Source VS Victoria S. Receptionist Hospitality Used the software for: 1-2 years ### "Best Platform for Communication " February 28, 2024 5.0 Pros Designed in a very easy and straightforward way. Cons It does not provide an email blasting platform. Reason for choosing Weave I wasn’t one of the people that made a decision to use . Review Source NS Nada S. Practice Manager Medical Practice Used the software for: 6-12 months ### "Has helped with appointment reminders and cleared time for other task" June 2, 2022 3.0 I am still in communication with higher up members of customer support and technical support. They have been able to help me with most of our issues and get back to me quickly. Pros The appointment and recall reminders has been life saving for our small practice. Cons Setting and implementation of the software was nothing short of a nightmare. I was constantly calling or emailing support. I was mislead of the functions and capability of and the whole process made me wish we went with another company. After several escalations I was able to get a few member's of their staff to help me with issues. But based off of my experience with implementation, I couldn't recommend them. Reason for choosing Weave I was told it offered several options that would work well for what we needed. After purchasing and setting up, I was completely lied to. Their payment processing was NOT compatible with our software. They weren't' set up for recalls. (They are now) and we paid to have our patient paperwork uploaded but this process was not streamlined like I was sold to believe. 1 page turned into 7 that I had to download and then scan in. The sales department was horrible and bold faced lied about 's capabilities. Review Source LB Laura B. Office Manager Veterinary Used the software for: 2+ years ### "Weave updates continue to impress" August 9, 2024 4.0 Overall, our office has had positive experiences with . We have given a lot of feedback to the company and have appreciated the new updates that the company continues to improve. The option to view the upcoming schedule through the Weave application has been one of my favorite parts of this software. The ability to look at our office schedule from my cell phone has been extremely helpful when our office is without power. I also appreciate the ability to receive calls through our office on my cell, with just a couple of clicks. Pros Our office has appreciated the ease of use of both the desktop and mobile applications on our phones. We can quickly communicate with our customers and with one another through private team chats. Cons is a VOIP system, and have experienced issues with internet connections. We have occasionally struggled with static feedback with calls, both received and those called out. We have sent reports to the company and hope they continue to improve these problems. Review Source NM Nicki M. Clinic Manager Medical Practice Used the software for: 1-2 years ### "Overall great software" June 1, 2022 4.0 We have had a pretty good experience using . It does take a while to get issue's fixed mostly just waiting for someone to be available to help. Otherwise, we are pretty happy with it's service. Pros We love texting. Our clients are more prone to answering us when we send them a text. Alternatively, this saves us a lot of time not needing to call as much. Cons We are waiting for the software to integrate with our EMR. We cannot use this program to it's full potential until that part is done. We would love to use the text message appointment reminder feature but until it's integrated, we are stuck using email reminders. Review Source DC Diana C. Office Manager Medical Practice Used the software for: 6-12 months ### "Worst Service and Functionality" April 26, 2022 1.0 Unsatisfactory and disappointing Pros The dashboard was a great concept. The fax was the one feature that always worked. Cons We were promised certain features would be available and customizable which were not. The text messaging would go out to the wrong patients even though family file information was correct. Forms were changing names in our dental operating system, phones worked inconsistently, customer service would take days if not weeks to correct an issue or blame it on comcast (which we had working great for 6 years) and our IT dept (which we have had for 5 years). Alternatives considered [mConsent](https://www.capterra.com/p/166588/mConsent/) Reason for choosing Weave More features Review Source LM Linda M. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "PDA Dental Group" June 1, 2022 3.0 Pros I love the ease of use for the desk top app when communicating with patients. Cons 1)We have two locations and I would love the ability to link the locations so that the employees could utilize the chat feature in house. 2) I would love to be able to sort messages sent by user. We always see a glitch when one of our admin is sending a message. It shows the initials of an admin that didn't send the message. 3) I would like for the paperless documents to intergrate with Dentrix Enterprise. 4) I would love if our two databases could be merged to allow for us to not have to switch back and forth between 2 locations. 5) we utilize solution reach to send a one time text message to all patients overdue. doesn't have this feature as of yet. Review Source LR Lisa R. Admin Medical Practice Used the software for: 2+ years ### "Would recommend" March 6, 2023 5.0 Overall. It’s been a great value for our business and is an asset. Pros is a huge time saver. Syncs with our appointment book for auto text reminders. Allows for patients to text us and for staff to text back. Records our calls and has a text to pay option. Cons Customer service has gone down hill. It’s harder and harder to get problems resolved when they do show up. Review Source JW Jenn W. Office Manager Medical Practice Used the software for: 2+ years ### "Love Weave" May 23, 2024 5.0 Wonderful! Wouldn't have it any other way! Pros We love , especially for confirming out patients appointments. We also love the texting feature on the app. Cons We do not dislike anything about . So far so great. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We were ready for something different, and met all of our expectations. Review Source CM Courtney M. Optician Health, Wellness and Fitness Used the software for: 1-2 years ### "Love the convenience of Weave!" February 28, 2024 5.0 Pros We love the convenience of messaging with patients over text. As an optician, if a patient is looking for a certain frame or we need to see a defect they reported on their glasses, we can send photos with ease. Cons Only con we have is we haven't found a way to block robo calls without using the website. Review Source KO Kathy O. optician Medical Practice Used the software for: 2+ years ### "great product " March 6, 2023 4.0 We have started using payment system and love this feature! Overall weave has been a great product. Sometimes customer service is a bit lacking but I feel like this has improved recently Pros love the texting feature, appointment reminders, eye wear reminders and general conversations with patients, much less time consuming than calling Cons I don't like that we have to contact to change our email messages...it is too time consuming, wish we could do it internally like our text messages Review Source YG Yael G. Patient Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Weave review" June 7, 2022 4.0 Other than a few hiccups here and there we have been enjoying using . Pros The software is great when it comes to texting, reminders, e-fax, and calling. Makes things a lot easier when sending a mass text to those who are unconfirmed for their appointment. Cons When it comes to patients doing the forms most of our new patients had difficulty with the link not working or not being able to pass taking a picture of your insurance specially for those who doesn't have any. We had a really hard time with the online appointment request. Even though they said they sync with our system it didn't. It showed every person who works in the office as open as the same hours as everyone else even on their days off. We had to take it off our website due to the fact that every time we had a request we had to reject it because they would want a time or dentist/hygienist at an unavailable day. Reason for choosing Weave We went through everything we wanted and saw reviews and spoke to other office that used both systems. Review Source KH Kaci H. Optician and receptionist Medical Practice Used the software for: 2+ years ### "Weave review" February 29, 2024 5.0 Fantastic, i would be lost with out . Pros Being able to have so nany options in one spot. Being ablevto send out mass texts and communications with the team chat. 1 big one is the voice recording with all calls. Cons Once in a while lately it says the network is experiencing problems. Or it says their needs to be an update i go to do it and it wont. Review Source SM Sam M. Office manager Hospital & Health Care Used the software for: 2+ years ### "Easy day to day" February 28, 2024 5.0 Pros The easiness of using and how we can have all employees use it on their phones while in surgery or dental cleanings with patients to keep owners up to date Cons I don’t believe we have a con about . The customer service has always been amazing and we enjoy using weave Review Source JC Justine C. Owner, Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Buyer Beware!" May 25, 2022 1.0 I am happy that I switched services, Ooma has offered much better and reliable service, customer service is easy to reach and always have answers to help me. I honestly would never use again. Pros I liked the text logs where it kept the text history under each contact. Cons The UNRELIABLE service, the fact that my texting capability got hacked and then had ME resolve it with filling out forms and couldn't guarantee it wouldn't happen again, and the POOR customer service (had to wait a LONG time to even get anyone on the phone, then was often told "oh, that's not my department" and then I would get a help article emailed to me (which is the same help article I had access to with a quick search before I reached out to support). It's a TERRIBLE service and I'm glad I switched to Ooma 7 months after signing up for Weave. I would definitely not recommend this service to any small business. Reason for choosing Weave I was SOLD by a salesman. Also was recommended by my trusted business coach at the time. I was duped :( Review Source AT Ashley T. Paraoptometric Medical Practice Used the software for: 2+ years ### "Great companion for your small business" March 6, 2023 5.0 Living in a tech world, people are more willing to text than talk on the phone. The service, setup, and integration was seamless. Pros We use this daily in our optical practice and it has made it so much easier to remind patient's of their appointments. We are able to text back and forth with the patients and staff. It automatically sends recall texts and informs the patient that their glasses/contacts are ready to be picked up. Cons I have 0 cons with . Everything has been super easy. Review Source SA Sharon A. Veterinary practice manager/LVT Veterinary Used the software for: Less than 6 months ### "Weave ViOP in Veterinary Practice" August 26, 2021 4.0 We are having success with our ViOP system and continue to learn more about the features and work out the "kinks". Customer service was a challenge in the early stages of planning and getting installment complete, but has improved. The phone system performance is good as is the equipment but I would caution other medical (especially veterinary practices) to be very specific about their needs and expections of the software. Pros Upon the demise of our 21 year landline phone system, we elected to go to a ViOP phone system. integrates with our Avimark veterinary software which was a key reason we chose them. The initial fee included the new phones and installation. Weave handled the porting of our existing phone lines. The phone features have allowed expansion of client communication. Cons The integration process was difficult. I feel this may not be the case for a other businesses, but we discovered after enrollment that has only been dealing with veterinary practices for about one year. Many of the options we thought we were integrating in regards to client reminders and scheduling where not possible. We did go forward with just the phone system features. We had hoped for much more "in-person" training to help learn a brand new system, but you are largely on your own with internet provided training. Reason for choosing Weave Primarily for the integration with our existing Avimark veterinary software. Review Source KP Katherine P. AR specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Weave" March 10, 2023 4.0 Pros helps to maintain patient confirmation and communication in order to help us keep a full schedule and to allow patients to communicate with us on the fly without having to call during the day when they may be at work. Cons Sometimes there are times where it is hard to tell who in our office responded to a patient because it's showing up incorrectly marked in other portals. Review Source GL Grace L. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Must have if you are not in office everyday. " May 22, 2024 5.0 Pros Being able to see schedule on your mobile app, answer calls and texts from patients when you are not in office, automatic texts reminders, birthday texts to patients and list goes on! Cons None. Maybe a little lower monthly fee would be nice? Review Source cA chelsey A. optician Medical Practice Used the software for: 1-2 years ### "Great, not Awesome" May 24, 2022 4.0 I am not always able to pick up the phone as I work alone 80% of the time, so it is great to be able to respond via text if I need to. I like overall, but it could be improved. There are glitches that seem to occur fairly often. Pros Easy to use product. The most impactful feature for our office is appointment reminders and recalls. Cons I do not like how slow it is to send out auto texts for pick-up when orders are ready at our office. I also do not like how many issues we have had with auto recalls and appointment reminders. Review Source FH Fay H. Dental assistant Medical Practice Used the software for: 2+ years ### "So helpful " May 22, 2024 5.0 Great, it has helped the communication on the office tremendously Pros You can communicate with people in the office in real time and get answers right away. You can contact patients via text as opposed to having to make phone calls. Pts prefer to text these days. Cons No problems at this time with using Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.