# Lighthouse 360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lighthouse 360 the right Dental solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141843/Lighthouse-360/reviews --- Lighthouse 360 4.1 (39) [View alternatives](https://www.capterra.com/p/141843/Lighthouse-360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lighthouse 360 Ease of use 4.3 Customer Service 3.9 ## Pros and Cons in Reviews KD Katelyn D Dentist/OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “For the same price, I found that I could get this same service from other companies, but with more features included, such as patient-review texts and paperless forms.“ February 16, 2021 HS Hannah S Social Media SpecialistMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I wish we had started with a different software as this one caused constant frustration and reaching out to customer support, which was difficult to get ahold of.“ April 10, 2024 NS Nicole S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The customer service was the hard part for our office.“ November 11, 2024 JW Julie W Massage therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Occasionally, the system goes down, and of course that makes contacting patients difficult“ August 30, 2023 TS Tonya S office manager Hospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “You can't access a lot of patient information through the software and I wished they offered phone integration.“ November 8, 2022 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Khushbu A. Associate dental director Health, Wellness and Fitness Used the software for: I used a free trial ### "Demo was great!" November 5, 2019 4.0 Pros I did a demo for this product and it seemed like it has a lot of functionality in terms of reaching out to patients and securing lots of new patients. Cons The cost did seem a bit prohibitive but it might be a good investment for those who need more patients. Review Source AC Allison C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Lighthouse 360" January 23, 2023 5.0 Nothing negative to note, seamless integration, helpful customer service and a valuable product Pros The product is easy to use and set up, it saves time, keeps patients on track with their appointments, reduces no-shows and allows us to communicate through text. Cons There is a competitor that is able to copy health form information that is filled out online right into Dentrix as well as all the other features Lighthouse offers. I feel like this is an attractive feature that may lead people to switch Review Source sT sam T. manager Medical Devices Used the software for: 2+ years ### "It has been very bad experience with this software" March 19, 2020 1.0 very poor, Pros confirming appointments only, a lot of problems with sending Emails to the patients, NO COMMUNICATION with patients thru Emails (there Sever can not handle sending a lot of emails) Cons very poor customer service, long hold time when you call for questions, for last 2 month they have had a problem sending Emails to patients, and they have not fixed the issue as of now. DO NOT RECOMMEND THEM Review Source LP LYNN P. Clinic Manager Medical Practice Used the software for: 6-12 months ### "Game changer!" June 24, 2021 5.0 We have cut down on reminder phone calls and no-shows due to this software. We have also increased scheduling our past due patients. Pros Reduces phone calls greatly! Also like that patients are reminded at the right times and through all avenues before we are asked to intervene. Completely eliminates the need for recall cards, which is a huge time saver as well! Cons Forms are not customizable, but they are very detailed and you are able to remove what you don't need. Review Source HL Heather L. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Lighthouse 360 help me do my job more efficiently!" June 11, 2021 5.0 My overall experience with Lighthouse 360 has been very positive. I would definitely recommend it to any dental office! Pros I like all of the features of Lighthouse 360. It is very user friendly. It works well with our dental software. It allows more time for the front office to work on other things. It allows us to be more productive as a whole. Cons I have honestly not come across anything about this software that I do not like. It is very user friendly which is very important! Review Source TS Tonya S. office manager Hospital & Health Care Used the software for: 2+ years ### "Lighthouse works great for patient reminders and reviews" November 8, 2022 4.0 Pros I like how it automatically sent review request ad how easy it was to create and send campaigns. Cons You can't access a lot of patient information through the software and I wished they offered phone integration. Reason for choosing Lighthouse 360 Because it's one of the best as far as patient communication. Review Source AR Alicia R. dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Failed to send critical email Blast during the MOST important time--Corona Virus" March 24, 2020 4.0 Over all mostly helpful at the time we started, then less effective in preventing cancellations. Too many limitations on wording of messages. Templates are too restrictive. The worst failure is when I needed them the most which is when I needed them to help me contact patients about important, life-saving messages about the Corona Virus. So many other email blast services worked for others, LightHouse FAILED big time. There were not even apologetic about it and did not provide responses to my concerns other than a generic we are aware of it and working on it. I has been a week and half and no response. Pros Texting capability to individual patients Cons mail blast software is too cumbersome and does not have features to cancel an blast when it is not working. Customer service once I reported the problem was dismal, rude and uncaring. Review Source JW Julie W. Massage therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of use" August 30, 2023 5.0 Pros Like that we are able to text message patients to remind them to schedule appointments for outstanding treatment that is required Cons Occasionally, the system goes down, and of course that makes contacting patients difficult Review Source VW Veronika W. Office Manager Medical Practice Used the software for: 1-2 years ### "Lighthouse for our dental office" December 8, 2020 4.0 Overall, Lighthouse has been a helpful addition to our practice and has made some aspects of patient communication easier for us. All the appointment reminders and confirmation texts, eliminated our need to manually call and confirm/remind patients which saved our office a lot of time. Pros The features that our office likes most about Lighthouse is the ability to send out last minute appointment availability when there is a cancellation in our schedule. We found a lot of people have difficulty scheduling too far in advanced due to their personal schedules so almost every time we send out a last minute appointment message, the appointment is filled. We also like that it lists out the responsibilities and tasks that need to be completed by both the front desk and the dentist for every day. Cons The feature that our office liked the least about Lighthouse was that it did not integrate directly with our dental practice management software so we have to send some messages to patients manually and that when we delete a patient from our practice management software, Lighthouse would continue sending messages to the patient until we inactivated the patient. Review Source JT Julie T. Dental Office Optimizer Professional Training & Coaching Used the software for: 2+ years ### "Great options not found with other companies!" August 15, 2017 5.0 Happy clients! I really like all aspects of the software! I have reviewed many software programs that are in the same category and this is by far the best I have seen. I like that it was designed by a dentist. I have been a fan since it was first created. The competitors can't hold a candle to this software. I recommend it to all the dental clients I work with. Their postcards are beautiful, bright and high quality glossy paper. You will not be disappointed, be sure to utilize it to it's fullest potential! Pros Love how easy it is to customize their services to meet the needs of my dental offices, like having LH360 email the office on the day the patient is due, if they are not scheduled, so our office a personally call them. Patients really feel cared for and appreciated! They are impressed that we are not letting them slip through the cracks! Review Source MN Melissa N. Director of marketing Medical Practice Used the software for: Less than 6 months ### "Lighthouse 360 is award winning for a reason " December 9, 2021 5.0 Lighthouse 360 definitely helped us keep our schedule full and increase our overall revenue as a practice. It saved us time on non revenue generating task so we could focus on ones that actually bring the office money Pros I liked that this software gave me the ability to grow my online reviews and ratings for my practice Cons Intra office messaging wasn’t really something we used or needed and I felt this feature distracted my employees more than it benefited them Review Source SB Sally B. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "Easy to Use" September 6, 2018 5.0 Great price and no contract with the company like others - Pros Very user friendly - sending out emails to patients for reminders on using benefits, or wanting to inform them that our hours are changing due to the weather. Cons Nothing so far, even the representatives are quick to get things changed for us or add items, direct me where to find something. Review Source hR hodan R. dentist Used the software for: I used a free trial ### "horrible" July 24, 2018 1.0 Pros not good. they told us it does everything my other provider does plus these services. Little we know, they don't. if the pt is archived , there is no way to communicate with them with this software. Cons the people are very pushy in signing you up, then do things without your permission. Beware of them. Review Source DG Diana G. OM Health, Wellness and Fitness Used the software for: 2+ years ### "Great Management Software" January 17, 2025 5.0 Pros Very easy to use and very helpful as well! Cons Reviews took longer to show up than we would have liked Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Lighthouse 360 Had better customer service- Weave is impossible to get in touch with. Review Source NS Nicole S. Office Manager Medical Practice Used the software for: 1-2 years ### "Lighthouse 360" November 11, 2024 4.0 Our office was happy when we were using Lighthouse 360 for the time being. It was not a bad service, but since we had some difficulty with the customer service, we did decide to change platforms. Pros We liked how easy Lighthouse 360 was to use. Cons The customer service was the hard part for our office. Unfortunately whenever we had an issue, we were not able to get anyone live on the phone to help up figure out a solution. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Lighthouse 360 Yes, we did choose this platform over others that we viewed. Review Source HS Hannah S. Social Media Specialist Marketing and Advertising Used the software for: 2+ years ### "Lighthouse 360 Was Disappointing and Dangerous for Our Practice" April 10, 2024 2.0 Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I wish we had started with a different software as this one caused constant frustration and reaching out to customer support, which was difficult to get ahold of. Pros I did appreciate the ability to text message patients quickly and securely. This was very useful. Also, being able to check the schedule remotely from home was helpful. Cons The software was constantly crashing and wouldn't let me access the pages. I would have to clear my cache every time I used it. Multiple times the account would go out of sync, which would send out appointment reminders to patients who had canceled or rescheduled, leaving them upset and confused. Email campaigns are very limited in UX/UI and need improving. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Lighthouse 360 was at the time more cost effective for the practice. Review Source AT Amy T. Office Manager Medical Practice Used the software for: 2+ years ### "Best program EVER" October 11, 2019 5.0 Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed a decrease in no show appointments since the patients would receive last minute reminders of their appointments. Our office had Lighthouse360 for several years and never once had a problem. A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made. Pros The program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser". Cons Honestly can not even think of one complaint. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Lighthouse 360 We had Lighthouse360 prior to going to Solutionreach. We never had a complaint about Lighthouse however, Solutionreach offered a cheaper price. Or so we thought. Everything was extra money, it was so hard to navigate and figure things out. Once we signed up (they also make you sign a year contract where Lighthouse does not) we never heard from them again. We had lots of problems and it was impossible to get a hold with a tech. Where we NEVER had any problems with Lighthouse and if we had any questions we could get through right away. Biggest regret was leaving Lighthouse360. Review Source VR Verified Reviewer Hygiene Coordinator Medical Practice Used the software for: 2+ years ### "Overall Good Product" December 3, 2018 4.0 Price is okay, they raised it this year, but didn't add any additional features to reflect price change. Pros Ease of text messages to patients, our practice has seen a higher rate of confirmations and response with texting, and with LH it makes it very easy Cons It can be very laggy, and it will have glitches where it won't send out confirmation messages, but they don't tell you, they just let it ride. That's annoying. Review Source Kelsey M. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Yikes" January 6, 2020 2.0 Pros Consistency. Having no feature releases made the ease of training new employees effortless (literally)! Cons We began using this software many many years ago. Since then, not a single feature update has been made. Very disappointing for the huge price tag. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Price Review Source JA Jennifer A. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Great communication tool" February 9, 2021 5.0 Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me maybe 10 minutes to clear the day. Lighthouse will even call patients without an email or cell phone!! Pros Two-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone! Cons Sometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before. Alternatives considered [Mango](https://www.capterra.com/p/127199/HSEQ-Compliance-Software/)[Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)[RevenueWell](https://www.capterra.com/p/160904/RevenueWell/)[Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Lighthouse 360 Price and features were the largest selling points for us. Weave was a close second, but our older employees had a really tough time figuring that out during the demo. Review Source Krista I. C. Registered Dental Hygienist Medical Practice Used the software for: 2+ years ### "Easy and convenient " November 28, 2020 5.0 Pros Lighthouse 360 has made it easy to communicate back and forth with patients via their appointments, new insurance information, updating address, etc. It is convenient because the whole team (both front desk and clinical) can use the system by confirming appointments and communicating back and forth. Cons Although very convenient to use, there are still errors in regards to whether an appointment has been properly confirmed or not. (sometimes it says confirmed and it has not been). The monthly fee is a little more expensive than I would like to see but there are many resources involved in the service. Review Source SB Shanell B. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "I want to love it, but I don't" June 15, 2022 3.0 Overall it does a good job with patient appointment tracking, recare/recall and confirmation which has made our lives a bit easy. Customer service is amazing unlike what we experienced with our last software. Pros It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling. Cons The software does not write back into Dentrix the way that we were told it would. The paperless forms do not auto-populate the information into the family file nor does the form generate into the patient's doc center. They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing. Reason for choosing Lighthouse 360 The promise of features/ dentrix bundle pricing. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave's customer service was terrible, the functionality of the software was not a good fit for our office. Review Source VR Verified Reviewer Chief Operating Officer, and HIPAA Privacy Officer Used the software for: 2+ years ### "Keeps patients coming to their appointments, but not as full featured as some" July 5, 2018 3.0 Pros Easily set up text and email reminders for your patients, so that they know when their next appointment is coming. Lighthouse integrates with the practice management software to let you know a patient has confirmed their appointment. Cons Lighthouse has gone a little bit downhill over the past couple of years. Support isn't what it once was. Sometimes, patients will get reminders for the incorrect appointment time! Once you do get support onboard, they do a good job. It just takes a while sometimes to get in touch. See alternatives before jumping onto Lighthouse. Review Source AJ Aubri J. Office Manager Medical Practice Used the software for: 2+ years ### "Game Changer" August 28, 2019 5.0 Our office switched from a postcard based recall system to lighthouse 360. Our schedule is full and communication is a breeze Pros So easy to implement into our practice. Very easy to navigate... makes our jobs so much easier so we can focus on other tasks Cons Can be slow or glitchy at times. In the last 2 years, have had the software go down about 5 times. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Review Source KF Katherin F. Office Manager Medical Practice Used the software for: 2+ years ### "Great Product " September 19, 2019 5.0 Pros Easy to use and anytime I have a questions they are always quick to help get it resolved. Cons I wish I could have my patients sign a consent to stay opted in to text messages. The whole purpose we pay for this service is to be able to use it to connect with patients and giving patients in 2019 the option to opt out is annoying when I cannot contact them. Review Source Similar Products Featured ## Related categories [Dental](https://www.capterra.com/dental-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.