# ChartLogic EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChartLogic EHR the right Electronic Medical Records solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141875/ChartLogic/reviews --- ChartLogic EHR 3.9 (76) [View alternatives](https://www.capterra.com/p/141875/ChartLogic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ChartLogic EHR Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews SZ Sue Z Practice AdministratorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “After a long search and many demos, ChartLogic won us over with not only their product, but their customer service, ease of use, and continual improvements.“ November 11, 2025 BE Betsy E Care NavigatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Occasional lag during busy hours, the Workflow can feel clunky and inconsistent“ July 12, 2025 MJ Martin J Lead Medical BillerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Integrated System: Seamlessly connects EHR, practice management, and patient portal into one suite.“ July 7, 2025 DV Dev V FreelancerMedical Devices, 51 - 200 employeesUsed the software for: Less than 6 months. “Interface feels dated and updates to the scheduler are not always user-friendly“ August 25, 2025 MJ Martin J Lead Medical BillerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “It is a great choice for solo to mid-sized practices due to its powerful voice dictation, customizable templates, and ease of charting.“ July 7, 2025 MA Michael A OwnerFood & Beverages, 11 - 50 employeesUsed the software for: I used a free trial. “I’d have to say I wasn’t entirely impressed with the reporting feature I felt as though this could of been way easier to use“ August 27, 2025 MJ Martin J Lead Medical BillerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Fast note creation using macros and dictation, improving chart completion time.“ July 7, 2025 AK Ashley K podiatristMedical Practice, Self-employedUsed the software for: 1-2 years. “They did not take Change Healthcare crash seriously and never fixed the system. “ May 27, 2024 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS James S. Owner Logistics and Supply Chain Used the software for: I used a free trial ### "ChartLogic EHR Review" March 31, 2025 5.0 Overall my experience was excellent. It makes taking notes a lot easier Pros I love the speed of Chartlogic when taking notes Cons The thing I didn't like was the price. A little pricey Review Source JS Julie S. Provider Medical Practice Used the software for: I used a free trial ### "Professional and Balanced" May 17, 2025 4.0 Chartlogic offers a range of features aimed at enhancing the efficiency of medical practices particularly through its customizable templates and voice dictation integration. Pros Provide highly customizable templates that can be tailored to the unique needs of medical practices, aiding in efficient documentation and workflow. Cons Reported challenges with integrating chartlogic with other third party applications which can be a draw back for practices relying on multiple platforms Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Medium to large practice use, modern cloud-based intuitive. Review Source AK Ashley K. podiatrist Medical Practice Used the software for: 1-2 years ### "The system does not work" May 27, 2024 1.0 I am having a very negative experience with technical support right now. They did not take Change Healthcare crash seriously and never fixed the system. They are not knowledgeable and not able to answer basic questions regarding their system. It is difficult to move from one level of support to the next, and higher levels don't do much either even if you manage to get a hold of them. You are essentially on your own when it comes to technical support . Pros When I first purchased the system and it was actually working, I liked the price of it. The EMR part had many bugs and the billing counterpart was not intuitive and very difficult to use, but the low monthly fee made it bearable. Then Change Healthcare crashed and more than 3 months later, I am still not able to submit the claims through Chart Logic. There is nothing I like about it right now. Cons Right now I am not able to submit claims because the system never got fixed after Change Healthcare crashed. When the billing system was functioning, the part that I liked least was the fact that scheduling has to be done on the billing software which is not available online, and the charting has to be one in the EMR which is available online. I have a mobile practice and it's essential for me to be able to adjust the schedule as I go, which is impossible with this system. The fact that scheduling is not done from EMR was not revealed during demo or at any point. I learned it during onboarding. The EMR part also constantly glitches. Not all template formats are supported. Reason for choosing ChartLogic EHR Price, plus it looked like the EHR had the basics that I needed. Review Source BE Betsy E. Care Navigator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Helpful Once You Get the Hang of It" July 12, 2025 5.0 It gets the job done, especially once you’re used to it. Not perfect, but reliable for most day-to-day tasks. Would recommend for smaller practices that need solid documentation tools without too much fluff. Pros I’ve used ChartLogic EHR for a few months now, and while it has some solid features, it’s a bit of a mixed bag. The voice dictation is probably the standout; it's fast and accurate, which helps with documentation. The interface is clean, but not always intuitive, so there's a bit of a learning curve at first. Cons Steep learning curve for new users Some navigation feels outdated Occasional lag during busy hours, the Workflow can feel clunky and inconsistent Limited training materials and support for responsiveness Occasional bugs or freezing during high-traffic times Review Source MA Michael A. Owner Food & Beverages Used the software for: I used a free trial ### "Mikes Review" August 27, 2025 5.0 Overall it works great love it would recommend it and no doubt about it I would use it again and recommend it to others Pros The security enhancement is phenomenal billing and payment is a breeze definitely a value for your money Cons I’d have to say I wasn’t entirely impressed with the reporting feature I felt as though this could of been way easier to use Review Source AP Adam P. MD Medical Practice Used the software for: 2+ years ### "DO NOT USE RCM" February 5, 2021 1.0 Handed my entire billing service to someone with NO prior billing experience. did not submit claims to 2 of my biggest insurance payors because there was a "problem" with their clearinghouse. did not chase down denied claims. did not submit claims in a timely manner. excessive failure Pros The EMR is decent. integrates with labs and radiology. the RCM service is complete trash Cons The deployment was horrible with an abundance of inaccurate entries which interfered with billing. Billing team in general is incompetent. Did not deliver what was sold. They DO NOT chase down denied claims at all. lost my practice $53,000 in 18 months due to timely filing denials and not paying attention to claim denials. Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here. Reason for choosing ChartLogic EHR The sales pitch was great. the product was not. Review Source VR Verified Reviewer Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Smooth Clinical Process" December 4, 2018 4.0 Clear support. Pros Easy setup. Simple process. Easy to edit notes. Similar to a word document. Electronic medications. Cons Connectivity issues at times, but that happens with any platform connected over wifi. Review Source Keith B. Therapist Used the software for: ### "Used to use, but not too friendly" January 27, 2018 3.0 Pros It was ok in the robustness of it, there was a lot of ideas going on at once, and you get eventually what you need to get done Cons Way over complicated. Too much is going on on the screens at once, and your eyes have trouble adjusting. Review Source VR Verified Reviewer Recruitment Specialist Used the software for: Less than 6 months ### "This EMR system is extremely user friendly! " March 26, 2018 4.0 Pros EMR are easy to navigate through. I love the easy template setup which you can set up to your preference which makes it extremely easy to navigate. Cons At some points while navigating it takes a little extra time for loading but other than that I have only had a few user mistakes which were taken care of promptly by their great support team. Review Source VR Verified Reviewer Teacher Medical Practice Used the software for: Less than 6 months ### "Simplifies What Could Be Complicated" March 5, 2019 5.0 Pros There are so many complicated tasks that it is able to so easily manage. Cons The program is not always intuitive and requires onboarding. Review Source hJ heather J. Clinical Educator Hospital & Health Care Used the software for: 2+ years ### "okay " March 23, 2020 3.0 Overall, it has been a decent software EHr, but could definitely use some improvements. Program hasn't seemed to change much since we initially started using it in 2006. Pros Overall poor customer service. It seems like they only have a few people working when big issues happen that require prompt attention from support team. Cons Poor training protocol with system changes and implementation. Difficult to get prompt and concise answers to customer service issues. Review Source KG Kellie G. Manager Medical Practice Used the software for: 2+ years ### "ChartLogic" June 27, 2019 5.0 Pros I like the ease of navigating the software. Very user friendly. Easy to train staff to use the software. The search features are helpful. Cons My only complaint would be the interface issues that we sometimes have with our practice manager software. Reason for choosing ChartLogic EHR We have been using Chartlogic since 2002, there were not a lot of options in those days. Review Source JS Julia S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Office Manager" September 21, 2017 5.0 Pros Overall user friendly , great customer service, if you are having any problems with the system they resolve within minutes and get you back to work in no time. Cons streamlining meaningful use steps, templates could be a little less clumsy, internal office email communication and why not labeling straight from scanned image instead of all steps from scanning, uploading etc. - minimize steps. Review Source LB Lori B. Office manager Medical Practice Used the software for: 2+ years ### "Highly Efficient Practice Managment" July 4, 2019 5.0 Excellent customer service and support. Pros Ease of use and the reports are excellent. Cons I like all of the software . There are no negatives. Review Source DW Debora W. Office Manager Medical Practice Used the software for: 6-12 months ### "IOWA SPECIALTY SURGEONS REVIEW" June 20, 2019 5.0 \-EXCEPTIONAL - ESPECIALLY YOUR BILLING EMPLOYEES (REPRESENTATIVE AND TEAM) -YOUR TRAINING/HELPLINE - VERY KIND PEOPLE, ARE VERY GOOD AT THEIR JOB ( TINA, BLAIN, AND CHARTLOGIC HELP TEAM) Pros \-EASY AND FUNCTIONALBLE. -DOCTORS ARE ABLE TO CUSTOMIZE EHR FOR THIER OWN USE. Cons \-CODING (CPTs CODES AND ICD 10 CODES). -WE LOVE HOW WE PUT IN THE PATIENT HISTORY, BUT THE ALLERGIES AND MEDICATIONS ARE DIFFICULT TO ENTER INTO THE SYSTEM. Review Source CM Cole M. Medical Practice Used the software for: ### "ChartLogic" December 4, 2014 4.0 Pros Chartlogic 8 EMR is not cumbersome and is easy to navigate. Being able to have providers dictate directly into the EMR with built in templates that can be customized to each providers needs with Smart Text commands that can be initiated and navigated via voice commands with Dragon Naturally Speaking makes for a easily customizable, efficient product. Support is US based in SLC and a live person is reached in a reasonable amount of time every time. Cons With the latest MU attestation requirements they have migrated all clients to a cloud-based product with version 8 of ChartLogic except for those who would like their servers to remain on premise. If you want to keep your server's in house they charge you more for support, and it's hard to justify the added expense being you are months behind the live cloud based product as far as updates are concerned. This means you are months behind known issues which means months of dealing with angry staff and surgeons. Review Source SN Shannon N. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Practice Manager" June 27, 2019 4.0 Our relationship with Chart Logic has been positive. Responsive. Pros User Friendly, easy to use, good work flow. Cons We are happy with the software. We at time shave issues with freezing and CL is unable to resolve the issue. Review Source SZ Sue Z. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "The name says it all" December 13, 2016 5.0 ChartLogic is a very easy to use program that is highly customizable. Pros Excellent implementation and customer service. You call Salt Lake City and get an actual person who can help you on the spot or you can chat live online. Changes to your templates, letters, etc can be done immediately real time; no need to call someone to do it for you. The customization is great! Cons We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done. Review Source KC Kristen C. Optician Used the software for: Less than 6 months ### "Very good software" April 6, 2018 5.0 Pros We just switched over to this software for our office. It has many great things about it. It allows you to schedule patients with ease, make billing claim easier, organizing patient information, and much more. We have two doctors and it makes it easy to navigate between doctors. Cons The only con I have about this product is that it is sometimes hard to navigate between the screens. Other than that it is good so far. Review Source WM Wendy M. Medical Practice Used the software for: ### "Eleven year user!" November 25, 2014 4.5 Pros I like their perseverance and commitment to keep improving and innovating from EMR to EHR. They take risks. Innovation has been consistent, and the product is faster and more capable today than yesterday. The product is intuitive and easy to use. Templates are created in Word, so we were able to set them up ourselves. As an EMR it is outstanding. Adding the EHR stuff has weighed it down as it has weighed down the whole practice of medicine away from patient care. That is not Chartlogic's fault. Cons Innovations have meant the product has been unstable at times beyond what is acceptable. There have been periods of intense frustration along with periods of high satisfaction when the problems are fixed and product doing what it is supposed to. Review Source VH Vanessa H. Medical Practice Used the software for: ### "ChartLogic Review" December 26, 2014 5.0 Pros The product is user-friendly. It allows for easy changes and customizing for the needs of our practice and doctors. ChartLogic also stays on top by keeping up with all of the medical industry changes. Cons Like any other technology products, it does have its glitches. The most common one that affects us is that some of the uploaded files get corrupted and we lose them. Once files are uploaded, we delete or shred the files, and we lose the information because ChartLogic also 'loses' it. Review Source SH Shaun H. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "Awesome" October 10, 2016 4.0 This software is got to be one of the best that I have used. It is very user friendly. Customer service is great and very helpful. They are always able to help with any problems that come up. There is no question that they can not awswer! Pros Ease of use Review Source RS Roger S. Medical Practice Used the software for: ### "ChartLogic 8" December 4, 2014 5.0 Pros Records are easily accessible, and areas are well defined. The support is always courteous, patient, and helpful. Waiting time is minimal if at all. Cons ChartLogic 8 seems a bit slower than ChartLogic 7. However, more information is available. Review Source DP Donna P. Medical Practice Used the software for: ### "Meaningful use consulting" November 18, 2014 4.5 Pros One-on-one consulting really helped me to understand Meaningful Use. Cons I do not have anything to complain about at this point. Review Source VR Verified Reviewer Practice Administrator Medical Practice Used the software for: 2+ years ### "Get the best for YOUR specialty." November 11, 2025 5.0 We were an early adapter to electronic records, 20 years ago. After a long search and many demos, ChartLogic won us over with not only their product, but their customer service, ease of use, and continual improvements. Pros Having an EMR which was tailored to our specialty was the key to our choosing ChartLogic. With them providing an easy to use product designed for pediatrics, it was the obvious choice. Cons The cost of course. But they are all expensive, so we chose one which will give us the most bang for our buck for our specialty. Alternatives considered [MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing ChartLogic EHR They were not as easy to use, not as well adaptable for peds. Review Source Similar Products Featured ## Related categories [Medical Billing](https://www.capterra.com/medical-billing-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Podiatry EMR](https://www.capterra.com/podiatry-emr-software/)