--- title: "ChartLogic EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ChartLogic EHR the right Electronic Medical Records solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141875/ChartLogic/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- ChartLogic EHR 3.9 (76) [View alternatives](https://www.capterra.com/p/141875/ChartLogic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of ChartLogic EHR Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews Krishna T HR ExecutiveHospitality, 201 - 500 employeesUsed the software for: 1-2 years. “Having used ChartLogic in the past, I found its EHR suite to be incredibly efficient, especially the charting process, which consistently took under 90 seconds.“ January 12, 2025 BE Betsy E Care NavigatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Occasional lag during busy hours, the Workflow can feel clunky and inconsistent“ July 12, 2025 SZ Sue Z Practice AdministratorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “After a long search and many demos, ChartLogic won us over with not only their product, but their customer service, ease of use, and continual improvements.“ November 11, 2025 DV Dev V FreelancerMedical Devices, 51 - 200 employeesUsed the software for: Less than 6 months. “Interface feels dated and updates to the scheduler are not always user-friendly“ August 25, 2025 MJ Martin J Lead Medical BillerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Integrated System: Seamlessly connects EHR, practice management, and patient portal into one suite.“ July 7, 2025 MA Michael A OwnerFood & Beverages, 11 - 50 employeesUsed the software for: I used a free trial. “I’d have to say I wasn’t entirely impressed with the reporting feature I felt as though this could of been way easier to use“ August 27, 2025 MJ Martin J Lead Medical BillerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “It is a great choice for solo to mid-sized practices due to its powerful voice dictation, customizable templates, and ease of charting.“ July 7, 2025 AK Ashley K podiatristMedical Practice, Self-employedUsed the software for: 1-2 years. “They did not take Change Healthcare crash seriously and never fixed the system. “ May 27, 2024 ## Showing most helpful reviews Showing 1-25 of 76 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Practice Administrator Used the software for: 3-5 years ### "Get the best for YOUR specialty." November 12, 2025 5.0 We were an early adapter to electronic records, 20 years ago. After a long search and many demos, ChartLogic won us over with not only their product, but their customer service, ease of use, and continual improvements. Pros Having an EMR which was tailored to our specialty was the key to our choosing ChartLogic. With them providing an easy to use product designed for pediatrics, it was the obvious choice. Cons The cost of course. But they are all expensive, so we chose one which will give us the most bang for our buck for our specialty. Alternatives considered [MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing ChartLogic EHR They were not as easy to use, not as well adaptable for peds. Review Source Owner Used the software for: I used a free trial ### "ChartLogic EHR Review" April 1, 2025 5.0 Overall my experience was excellent. It makes taking notes a lot easier Pros I love the speed of Chartlogic when taking notes Cons The thing I didn't like was the price. A little pricey Review Source JM Jonathan M. mental health specialisst Used the software for: Less than 1 year ### "Chart Logic review" May 22, 2025 5.0 My overall experience has been outstanding. There were no issues that I ran into or needed to address. Pros I really admired the set up and simplicity of the program. Everything was great and of easy usage for what I needed. Cons Nothing was too difficult to understand and nothing seemed to difficult to use as you seek to go from one area to the next. Review Source PHYSICIAN Used the software for: 3-5 years ### "I would avoid this EMR. " October 16, 2023 1.0 Not favorable. It seems they were more interested in renewing or locking providers into long-term contracts than fixing the issues routinely encountered with the system. The customer service on trying to correct the dictation was actually good, but it never fixed the problem. I suspect it is an inherent issue with the EHR software. I use other EHR systems at various locations and don't have these problems. Pros I did like that the clinical note is basically similar to Microsoft Word, so familiar to most users. The EHR is simple in it's concept. Cons The dictation (Dragon) feature never really worked. I purchased several new microphones, upgraded software, upgraded computer, spoke with customer support on multiple occasions, etc. Dictation errors were routinely found and manually corrected when discovered. Review Source HR Executive Used the software for: 1-3 years ### "Efficient and Flexible EHR Experience with ChartLogic" January 28, 2025 4.0 Pros Having used ChartLogic in the past, I found its EHR suite to be incredibly efficient, especially the charting process, which consistently took under 90 seconds. The system is user-friendly and flexible, making it adaptable to various medical specialties, including primary care and more complex areas like surgery. While the broad range of features is impressive. Overall, it significantly streamlined our workflow and improved practice management. Cons There were times when mastering the more advanced functionalities required some extra effort. Review Source Office Manager Used the software for: 3-5 years ### "Smooth Clinical Process" December 5, 2018 4.0 Clear support. Pros Easy setup. Simple process. Easy to edit notes. Similar to a word document. Electronic medications. Cons Connectivity issues at times, but that happens with any platform connected over wifi. Review Source MD Used the software for: 3-5 years ### "DO NOT USE RCM" February 8, 2021 1.0 Handed my entire billing service to someone with NO prior billing experience. did not submit claims to 2 of my biggest insurance payors because there was a "problem" with their clearinghouse. did not chase down denied claims. did not submit claims in a timely manner. excessive failure Pros The EMR is decent. integrates with labs and radiology. the RCM service is complete trash Cons The deployment was horrible with an abundance of inaccurate entries which interfered with billing. Billing team in general is incompetent. Did not deliver what was sold. They DO NOT chase down denied claims at all. lost my practice $53,000 in 18 months due to timely filing denials and not paying attention to claim denials. Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here. Reasons for choosing ChartLogic EHR The sales pitch was great. the product was not. Review Source Therapist ### "Used to use, but not too friendly" January 29, 2018 3.0 Pros It was ok in the robustness of it, there was a lot of ideas going on at once, and you get eventually what you need to get done Cons Way over complicated. Too much is going on on the screens at once, and your eyes have trouble adjusting. Review Source Recruitment Specialist Used the software for: Less than 1 year ### "This EMR system is extremely user friendly! " March 27, 2018 4.0 Pros EMR are easy to navigate through. I love the easy template setup which you can set up to your preference which makes it extremely easy to navigate. Cons At some points while navigating it takes a little extra time for loading but other than that I have only had a few user mistakes which were taken care of promptly by their great support team. Review Source Danelle T. Practice Administrator ### "trailed product while investigating new Medical Record systems." September 19, 2017 4.0 Pros Like the ease of use. The system seems to follow a logical order and loaded quickly. Not too many clicks to navigate. Cons Seems like we will need a lot of customization. It will be difficult to determine how the reporting will coincide once edits are made. Review Source Teacher Used the software for: Less than 1 year ### "Simplifies What Could Be Complicated" March 6, 2019 5.0 Pros There are so many complicated tasks that it is able to so easily manage. Cons The program is not always intuitive and requires onboarding. Review Source Clinical Educator Clinical Educator Used the software for: 3-5 years ### "okay " March 25, 2020 3.0 Overall, it has been a decent software EHr, but could definitely use some improvements. Program hasn't seemed to change much since we initially started using it in 2006. Pros Overall poor customer service. It seems like they only have a few people working when big issues happen that require prompt attention from support team. Cons Poor training protocol with system changes and implementation. Difficult to get prompt and concise answers to customer service issues. Review Source Manager Used the software for: 3-5 years ### "ChartLogic" July 1, 2019 5.0 Pros I like the ease of navigating the software. Very user friendly. Easy to train staff to use the software. The search features are helpful. Cons My only complaint would be the interface issues that we sometimes have with our practice manager software. Reasons for choosing ChartLogic EHR We have been using Chartlogic since 2002, there were not a lot of options in those days. Review Source Office Manager Used the software for: 3-5 years ### "Office Manager" September 22, 2017 5.0 Pros Overall user friendly , great customer service, if you are having any problems with the system they resolve within minutes and get you back to work in no time. Cons streamlining meaningful use steps, templates could be a little less clumsy, internal office email communication and why not labeling straight from scanned image instead of all steps from scanning, uploading etc. - minimize steps. Review Source Office manager Used the software for: 3-5 years ### "Highly Efficient Practice Managment" August 13, 2019 5.0 Excellent customer service and support. Pros Ease of use and the reports are excellent. Cons I like all of the software . There are no negatives. Review Source Office Manager Used the software for: Less than 1 year ### "IOWA SPECIALTY SURGEONS REVIEW" June 21, 2019 5.0 \-EXCEPTIONAL - ESPECIALLY YOUR BILLING EMPLOYEES (REPRESENTATIVE AND TEAM) -YOUR TRAINING/HELPLINE - VERY KIND PEOPLE, ARE VERY GOOD AT THEIR JOB ( TINA, BLAIN, AND CHARTLOGIC HELP TEAM) Pros \-EASY AND FUNCTIONALBLE. -DOCTORS ARE ABLE TO CUSTOMIZE EHR FOR THIER OWN USE. Cons \-CODING (CPTs CODES AND ICD 10 CODES). -WE LOVE HOW WE PUT IN THE PATIENT HISTORY, BUT THE ALLERGIES AND MEDICATIONS ARE DIFFICULT TO ENTER INTO THE SYSTEM. Review Source Reviewer ### "ChartLogic" December 4, 2014 4.0 Pros Chartlogic 8 EMR is not cumbersome and is easy to navigate. Being able to have providers dictate directly into the EMR with built in templates that can be customized to each providers needs with Smart Text commands that can be initiated and navigated via voice commands with Dragon Naturally Speaking makes for a easily customizable, efficient product. Support is US based in SLC and a live person is reached in a reasonable amount of time every time. Cons With the latest MU attestation requirements they have migrated all clients to a cloud-based product with version 8 of ChartLogic except for those who would like their servers to remain on premise. If you want to keep your server's in house they charge you more for support, and it's hard to justify the added expense being you are months behind the live cloud based product as far as updates are concerned. This means you are months behind known issues which means months of dealing with angry staff and surgeons. Review Source Practice Manager Used the software for: Less than 1 year ### "Practice Manager" February 5, 2021 4.0 Our relationship with Chart Logic has been positive. Responsive. Pros User Friendly, easy to use, good work flow. Cons We are happy with the software. We at time shave issues with freezing and CL is unable to resolve the issue. Review Source Administrator Used the software for: Less than 1 year ### "The name says it all" December 15, 2016 5.0 ChartLogic is a very easy to use program that is highly customizable. Pros Excellent implementation and customer service. You call Salt Lake City and get an actual person who can help you on the spot or you can chat live online. Changes to your templates, letters, etc can be done immediately real time; no need to call someone to do it for you. The customization is great! Cons We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done. Review Source Kristen S. Optician Used the software for: Less than 1 year ### "Very good software" April 9, 2018 5.0 Pros We just switched over to this software for our office. It has many great things about it. It allows you to schedule patients with ease, make billing claim easier, organizing patient information, and much more. We have two doctors and it makes it easy to navigate between doctors. Cons The only con I have about this product is that it is sometimes hard to navigate between the screens. Other than that it is good so far. Review Source WM Wendy M. ### "Eleven year user!" December 1, 2014 4.5 Pros I like their perseverance and commitment to keep improving and innovating from EMR to EHR. They take risks. Innovation has been consistent, and the product is faster and more capable today than yesterday. The product is intuitive and easy to use. Templates are created in Word, so we were able to set them up ourselves. As an EMR it is outstanding. Adding the EHR stuff has weighed it down as it has weighed down the whole practice of medicine away from patient care. That is not Chartlogic's fault. Cons Innovations have meant the product has been unstable at times beyond what is acceptable. There have been periods of intense frustration along with periods of high satisfaction when the problems are fixed and product doing what it is supposed to. Review Source Reviewer ### "ChartLogic Review" December 29, 2014 5.0 Pros The product is user-friendly. It allows for easy changes and customizing for the needs of our practice and doctors. ChartLogic also stays on top by keeping up with all of the medical industry changes. Cons Like any other technology products, it does have its glitches. The most common one that affects us is that some of the uploaded files get corrupted and we lose them. Once files are uploaded, we delete or shred the files, and we lose the information because ChartLogic also 'loses' it. Review Source Medical Assistant Used the software for: Less than 1 year ### "Awesome" October 11, 2016 4.0 This software is got to be one of the best that I have used. It is very user friendly. Customer service is great and very helpful. They are always able to help with any problems that come up. There is no question that they can not awswer! Pros Ease of use Review Source Reviewer ### "ChartLogic 8" December 5, 2014 5.0 Pros Records are easily accessible, and areas are well defined. The support is always courteous, patient, and helpful. Waiting time is minimal if at all. Cons ChartLogic 8 seems a bit slower than ChartLogic 7. However, more information is available. Review Source Reviewer ### "Meaningful use consulting" November 19, 2014 4.5 Pros One-on-one consulting really helped me to understand Meaningful Use. Cons I do not have anything to complain about at this point. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.