# Page 2 | ChartLogic EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ChartLogic EHR the right Electronic Medical Records solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141875/ChartLogic/reviews --- ChartLogic EHR 3.9 (76) [View alternatives](https://www.capterra.com/p/141875/ChartLogic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ChartLogic EHR ## Showing most helpful reviews Showing 26-50 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Freelancer Medical Devices Used the software for: Less than 6 months ### "“ChartLogic EHR: Customizable and Efficient, But Needs Better Support and Modernization”" August 25, 2025 5.0 ChartLogic EHR shines in small to medium clinical settings where customizable documentation, quick charting, and integrated workflows are essential. That said, its outdated interface, performance lags, and support limitations mean it may not be the best choice for practices needing modern usability, mobile flexibility, or strong third-party integration. Pros Intuitive and logical interface; familiar to users of word-processing tools Highly customizable templates and notes streamline documentation Fast charting aided by voice dictation and macros Comprehensive suite combining EHR, practice management, and patient portal into one workflow Cons Lacks support for mobile devices and apps—poor for workflows outside the office Interface feels dated and updates to the scheduler are not always user-friendly Performance issues like slow page loading can disrupt operations Customer support and billing services can be unreliable, with unresolved tickets and delays Limited scalability, specialty-specific workflows, and interoperability with other systems Review Source MJ Martin J. Lead Medical Biller Health, Wellness and Fitness Used the software for: 1-2 years ### "Chart Logic EHR and a Surgeon's office " July 7, 2025 4.0 ChartLogic EHR is a strong choice for surgical specialties especially for the surgeon that I used to bill for. It is a great choice for solo to mid-sized practices due to its powerful voice dictation, customizable templates, and ease of charting. The Command Mode feature stands out for enabling rapid, voice-driven documentation. The streamlined interface and integrated suite are very nicely done. However mobile access, interoperability, and UI modernization need improvement. Pros Customizable Templates, Allow for significant customization of templates to suit provider and specialty workflows. Integrated System: Seamlessly connects EHR, practice management, and patient portal into one suite. No need to log in and out of different softwares Ease of Use: Simple interface and intuitive navigation, reducing learning curve for providers and staff. Quick Charting: Fast note creation using macros and dictation, improving chart completion time. Cons Limited Mobile Access: The EHR Lacks of a robust mobile app; staff previously reported difficulty accessing key features on mobile devices. User Interface (UI) Appearance: While functional, the interface can feel outdated compared to newer platforms especially when compared to EPIC Template Flexibility: Although customizable, the customization process complex or not intuitive. Review Source SB Sunaina B. director of operations Hospital & Health Care Used the software for: 2+ years ### "Practical and affordable" March 7, 2025 5.0 Their software offers same day appointment scheduler module, reporting function, and EHR that can be used on a variety of devices and platforms. Pros Makes keeping track of patient records and care streamlined and effecient. Catches clincical encounters electronically. Cons Everything about this software is great especially for smaller developing practices as the start up cost is low. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) I wanted to try a more affordable software. Review Source VR Verified Reviewer HR Executive Hospitality Used the software for: 1-2 years ### "Efficient and Flexible EHR Experience with ChartLogic" January 12, 2025 4.0 Pros Having used ChartLogic in the past, I found its EHR suite to be incredibly efficient, especially the charting process, which consistently took under 90 seconds. The system is user-friendly and flexible, making it adaptable to various medical specialties, including primary care and more complex areas like surgery. While the broad range of features is impressive. Overall, it significantly streamlined our workflow and improved practice management. Cons There were times when mastering the more advanced functionalities required some extra effort. Review Source JM Jonathan M. mental health specialisst Higher Education Used the software for: 6-12 months ### "Chart Logic review" May 21, 2025 5.0 My overall experience has been outstanding. There were no issues that I ran into or needed to address. Pros I really admired the set up and simplicity of the program. Everything was great and of easy usage for what I needed. Cons Nothing was too difficult to understand and nothing seemed to difficult to use as you seek to go from one area to the next. Review Source JW Joshua W. Plumbing Construction Used the software for: I used a free trial ### "I love it you should try it" August 24, 2025 5.0 Been an amazing thing to use it helps so much and regular business it give you a better understanding of a lot of things Pros It's a good learning curve from what I was using security is great patent management helps so much the records of patent billing and payments are easy to Cons It is a pretty good value for the money customer service is great would definitely recommend to everybody and anybody Review Source BE Betsy E. Care Navigator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Helpful Once You Get the Hang of It" July 12, 2025 5.0 It gets the job done, especially once you’re used to it. Not perfect, but reliable for most day-to-day tasks. Would recommend for smaller practices that need solid documentation tools without too much fluff. Pros I’ve used ChartLogic EHR for a few months now, and while it has some solid features, it’s a bit of a mixed bag. The voice dictation is probably the standout; it's fast and accurate, which helps with documentation. The interface is clean, but not always intuitive, so there's a bit of a learning curve at first. Cons Steep learning curve for new users Some navigation feels outdated Occasional lag during busy hours, the Workflow can feel clunky and inconsistent Limited training materials and support for responsiveness Occasional bugs or freezing during high-traffic times Review Source NT NUICA T. Relationship manager Hospital & Health Care Used the software for: 6-12 months ### "Customer service needs improvement" February 28, 2025 3.0 Customer service usually responds with a rude attitude, unnecessary and unprofessional. This can be improved, but in general it's a useful program Pros I had some technical issues with the practice management (invoice processing). Customer service was unable to solve the problems and i think that this program should be improved Cons Sometimes i can't save medical records and there is no "button" to review a resolution Review Source JS Julie S. Provider Medical Practice Used the software for: I used a free trial ### "Professional and Balanced" May 17, 2025 4.0 Chartlogic offers a range of features aimed at enhancing the efficiency of medical practices particularly through its customizable templates and voice dictation integration. Pros Provide highly customizable templates that can be tailored to the unique needs of medical practices, aiding in efficient documentation and workflow. Cons Reported challenges with integrating chartlogic with other third party applications which can be a draw back for practices relying on multiple platforms Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Medium to large practice use, modern cloud-based intuitive. Review Source AK Ashley K. podiatrist Medical Practice Used the software for: 1-2 years ### "The system does not work" May 27, 2024 1.0 I am having a very negative experience with technical support right now. They did not take Change Healthcare crash seriously and never fixed the system. They are not knowledgeable and not able to answer basic questions regarding their system. It is difficult to move from one level of support to the next, and higher levels don't do much either even if you manage to get a hold of them. You are essentially on your own when it comes to technical support . Pros When I first purchased the system and it was actually working, I liked the price of it. The EMR part had many bugs and the billing counterpart was not intuitive and very difficult to use, but the low monthly fee made it bearable. Then Change Healthcare crashed and more than 3 months later, I am still not able to submit the claims through Chart Logic. There is nothing I like about it right now. Cons Right now I am not able to submit claims because the system never got fixed after Change Healthcare crashed. When the billing system was functioning, the part that I liked least was the fact that scheduling has to be done on the billing software which is not available online, and the charting has to be one in the EMR which is available online. I have a mobile practice and it's essential for me to be able to adjust the schedule as I go, which is impossible with this system. The fact that scheduling is not done from EMR was not revealed during demo or at any point. I learned it during onboarding. The EMR part also constantly glitches. Not all template formats are supported. Reason for choosing ChartLogic EHR Price, plus it looked like the EHR had the basics that I needed. Review Source ON Osama N. MD Hospital & Health Care Used the software for: 2+ years ### "Poor customer service. No technical support." August 18, 2023 2.0 I had many technical issues with the practice management, mostly processing invoices. Customer service was unable to solve the problems and they always say that they will call back with a solution but they never called back. Pros It can save medical records.A scheduler is includedIt can send invoices electronically Cons Poor customer service. Poor technical support Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Cost less. Review Source JS Javeria S. MD Mental Health Care Used the software for: 1-2 years ### "Faulty claims service" May 31, 2024 1.0 Extreme poor. Billing and claims services dont work property. Claims dont go through the insurance portal. Months of bills are backlogged. Pros Easier to use and you can generate ur own templates Cons Billing and claims service is faulty, business suffers. V poor customer service .no \[sensitive content hidden\] at company Review Source JB John B. Owner, physician Medical Practice Used the software for: 2+ years ### "Great EMR" September 10, 2019 5.0 EHR/E-prescribing. Pros Ease of use. Easy to customize templates. Worked with other EMRs and you are not allowed to custimize templates of office notes or progress notes. Can custimize Folders for scanned documents. Speech is good, not perfect, but saves my wrists from typing as the other EMRs had. Speech commands make adding text/Template text to notes easy. I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future. The best part is their customer service. Spot on. Read a few bad reviews. Let me tell you, they never dealt with an EMR with bad service before. Cons Wish the patient portal was more user friendly, could allow patients to make appointments, request refills. A mobile version would be helpful to me also - in that I might be able to use it as a way to securely communicate with patients. The direct mail systems still has problems. I can't view xml files. Review Source ED Eddie D. DPM Hospital & Health Care Used the software for: 2+ years ### "One of the most user friendly EHR programs on the market." June 27, 2019 5.0 Better notes which have the key information required to get services covered and reimbursed are a main reason to use EHR. ChartLogic provides the flexibility and relative simplicity to make this process efficient. Tech support is excellent although I wish they were open a bit later. Pros Ease of customization. The ability to view an entire note as it is being built is a plus. Most EHR programs require that information is placed into the note section by section, in a certain order. Reality is that information is generally not provided to the doctor in an orderly fashion. Use of Smart Text which are mini-templates allow faster and more flexible note creation, not locking one in to use of specific templates. Cons Note creation is driven by Dragon Medical. Despite what I consider to have a fairly standard accent, I need to repeat myself frequently to get Dragon to work properly. The commands are buggy and work inconsistently. Review Source RA Ronit A. Medical Doctor Medical Practice Used the software for: 2+ years ### "UBELIEVABLE!!!" March 23, 2021 1.0 Unsatisfactory experience overall. Pros Horrible customer service, and incapable of fulfilling any promises made. We have been using them for years, and they have been nothing but inflexible, inconsiderate, and it is inexcusable. We cannot get in touch with any of the engineers when trying to fix a problem, and any little help we get is insufficient. The system is always crashing, and notes/files we upload usually end up going missing/going to other destinations, which is a massive HIPAA violation! Cons This program is horrible at staying up to date. Customer service usually responds in a "snide" attitude, which is extremely unsettling, unnecessary and unprofessional, with no results to gain. Review Source EF Emily F. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Gets the job done" June 20, 2019 5.0 Their customer service people are fantastic. The product gets the job done and has most features I like. Overall, I would recommend. Pros It is typically easy to use and intuitive. There are some features that are helpful and are not so obvious, so I would encourage watching some of the tutorials they offer online. Cons There does seem to be little bugs in the system constantly that get really annoying, but Chartlogic team does their best to fix them promptly. There are some processes that seem to take too many steps. I also wish they could get the internal messaging together, that would be a really helpful feature. Review Source PC Paulette C. Admin Hospital & Health Care Used the software for: 2+ years ### "ChartLogic Rocks!" September 21, 2017 5.0 We reviewed several softwares both PM and EHR some systems compatible some not with our office culture. Chartlogic married witg Advanced MD have proven to work for us thus far.. Truth be told I am interesred in transistioning to Chartlogic RCM and billing platform. Pros The internal workflow is fluid and conscice... They have an excellent, friendly, hands on and well infomred support team which is an added bonus on all fronts. We started with chartlogic in 2013 switching from a in office server based Medisoft PM and EHR and glad we did. Cons Since 2013 there have been several changes for improved processes and as a result of governmental regulations. ChartLogic very smoothly and the behind the screen changes keeps us current and efficiently servicing our physicians and patients. Review Source EC Eli C. Used the software for: ### "" April 3, 2013 2.0 The previous review was of Chart Logic 7, which I hear is great. Chart Logic 8? Not so much. Constant updates, each buggier than the last. Every time I think I'm settling into a rhythm, I get an email announcing a new update; which means in reality, hold your breath. We're rolling the dice again to see what new bugs pop up. The list of "fixes" with each version begs the question, is this really being product-tested? If so, who's doing the testing? The worst part of it is that Chart Logic 7 is no longer available. If only they had worked out all the kinks before moving to a new version, but that's probably part of the financial model. Bring in as many practices as possible, and once they're inextricably tied into the system, hold them ransom. Monthly fees to host the data on a server. Much better than trying to sell a standalone product that actually works and doesn't need constant updating. Review Source Response from CareCloud April 4, 2013 Dr. Chen, We’re sorry to hear the difficulties you’re experiencing but after our follow-up call with you yesterday, we’re confident that the 2 outstanding issues you reported will be resolved within the next 2 weeks. ChartLogic 7 was, and continues to be, a great product with many user friendly features. However, to reach the next level of efficiency and user friendliness for our customers, a more flexible and robust system was in order. So, in an effort to meet and exceed these needs we introduced ChartLogic 8, created on the most cutting-edge development platform currently available. One of the many benefits of this latest version is regularly scheduled updates to stay ahead of the curve on feature requests and efficiency improvements. Unfortunately it sounds as though some of these updates haven’t met your needs but we are hard at work on improving this situation for you. All of our products are thoroughly tested and successfully being used by practices all over the country. With a little work, we’re confident that we can get you in this position as well. Thanks, Angela Carter Ingrid V. Insurance Doctor Insurance Used the software for: 2+ years ### "Great platform for insurance doctors, doctors, and patients alike." March 5, 2020 5.0 I am checking electronic health records as well as existing prescription information to determine whether a customer qualifies for procedure coverage as well as if the procedure is safe given current prescription medication that the customer is using. Pros I can double check every health related patient information in here to approve procedure payments, thanks to our doctors sharing this info with us via CL. Cons Some features and information take a while to update on the server side. Because of this sometimes I have to wait longer than usual for what I need. Review Source ET Elly T. Clinical Dietitian Medical Practice Used the software for: 2+ years ### "User friendly and adaptable to the clinician's needs for the practice " September 21, 2017 4.0 I am interested in the new developments including the ability to use apps and patient portals. I would like to see more integrating of schedules, lab results, and faxes. Looking forward to the future of what Chartlogics may have to offer in this regards. Pros I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.) Cons The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes. Review Source DT Diane T. Used the software for: ### "" May 31, 2013 4.5 Our office, the Helena Orthopaedic Clinic, has been using CL as an EMR since May of 2007. We have 4 orthopaedic surgeons, 1 physiatrist and 4 mid-levels. In order to be compliant with national standards, we began looking for an EMR. We wanted to eliminate our transcription department altogether, and thus needed a system with voice activated dictation (ie dragon). We went from paper charts to an EMR in 2007 and have never used or seen another EMR system in place. We are currently on version 7. The implementation was easy, as we had 4 employees of CL onsite for an entire week helping us walk thru the process. This "hands on" approach was what made our transition successful. Four of my staff were required to go to Salt Lake for several days, prior to implementation, to be trained in advance of the various ways in which to use the EMR. These were my key "go-to staff" once the system was implemented and following departure of the CL implementation staff. Our implementation of the product was an easy transition and the product has been very user friendly. CL has always supplied us with good customer service, but my IT guy has especially liked the fact they've started the "live-chat online" which makes his life much easier. When it came time to attest for meaningful use, CL was able to walk us thru the process without any problems. For the last two years all my provlders were able to receive 100% of the recommended compensation from the government after meeting the Meaningful Use requirements. This CL EMR has saved us time, streamlined our office, helped us eliminate physical charts, provided us with a way in which our office can render better and quicker customer service, and has afforded us the ability to be meaningful use compliant within the time-frames required. We would highly recommend this product to other offices looking for an EMR. Review Source KW Kassidy W. CPC Hospital & Health Care Used the software for: 1-2 years ### "Not worth your money" July 3, 2019 1.0 Not a good experience at all. Support can't answer your questions half the time. You can never get a projected time for anything. We can't get anyone to go over our quarterly MIPS to make sure we are on track. We weren't able to use patient portal for over a year. We were told that MBS and chartlogic were supposed to merge last year and now they say they don't have a projected time frame. Pros The DM tab and scanning feature. Also like the online fax. Cons You can't fix charts once they are closed. Spell check doesn't recognize words even though they are spelled correct it says they are spelled incorrectly. Review Source JT Joyce T. Manager Medical Practice Used the software for: 2+ years ### "my opinion" June 20, 2019 3.0 We are waiting on issues to be fixed and we have gotten no where. Pros We like the Ease of use. The medical team is happy with the software but the support team is not helping. Cons the support department is not very helpful. We have issues that need fixed and it's been over a year. Review Source MS Merideth S. owner Medical Practice Used the software for: 2+ years ### "Bad to worse" July 5, 2018 2.0 Like I said initially they were helpful in setting up and sent someone to train onsite for 3 days Pros It does save to the cloud so no storage needed on site. During the sale they were very helpful and come to our site for training. Cons THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start. To expensive to start over. Please consider other products Review Source JW Julia W. Office Manager Medical Practice Used the software for: 2+ years ### "Easy to use" October 22, 2018 4.0 Pros I like being able to use smart marks, smart fields, and templates. It saves a lot of time in charting to be able to have a template with all of the verbiage you want already done, and you can just drop it in the note. Cons E prescribing can be a hassle. There are several steps to the process and this part of the system is just not very user-friendly or "intuitive." Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.