# Page 3 | ChartLogic EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ChartLogic EHR the right Electronic Medical Records solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/141875/ChartLogic/reviews --- ChartLogic EHR 3.9 (76) [View alternatives](https://www.capterra.com/p/141875/ChartLogic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ChartLogic EHR ## Showing most helpful reviews Showing 51-75 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Susan M. Used the software for: ### "" February 5, 2013 4.0 We are a medium size orthopaedic surgery practice with 14 physicians, 4 mid level providers, 9 physical therapists and support staff. We have 3 different offices and 6 divisions. We have been using Chart Logic since April of 2006 and currently use version 7. Prior to using Chart Logic we were spending thousands of dollars a month on transcription services and had a room full of charts. We chose Chart Logic for several reasons. With voice dictation it was most like what our providers had been used to when they were using small tape recorders. However with Chart Logic it gave them the ability to use a combination of voice recognition, saved templates and saved paragraphs of common phrases for exams, tests, plans and assessments. Each provider can customize it the way they want to. It allowed our employees to stay at their desks and all have access to the same chart information without running around the office hunting for lost charts. We also saved money on transcription costs and forms. We had a great implementation team from Chart Logic that spent quality time prior to going live getting organized and training our management staff. When we did go live the trainers were very patient and always available for even the minor questions. Customer support is very easy and all the support staff are helpful and don't hesitate to log into our system to help make adjustments or fix problems. We are now considering going to "The Cloud' for Chart Logic 8 and can't wait to see the new enhanced changes. Review Source KR Katie R. Director Hospital & Health Care Used the software for: 2+ years ### "Ease of Use" June 27, 2019 4.0 Pros We enjoy the ease of use and the ability to customize our templates and notes. Cons Does not interface well with other systems Review Source SZ Sue Z. Practice Manager Used the software for: 2+ years ### "ChartLogic EHR is very easy to use." June 4, 2015 4.5 Pros This product is very easy to use. Very logical in its development. We are able to develop and change templates ourselves as needed. Because it is a certified EHR, we have been able to meet meaningful use measures quite easily. Cons The programing went through some rough patches in years past. One thing would be fixed, but then something else would break. That has since been resolved and they have taken a much better approach to upgrades which has resulted in fewer problems. Review Source JB Julie B. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Customer support rocks!!!" September 20, 2017 3.0 Pros you can maneuver around the site quite easily, once you understand all the buttons, it makes your daily charting easier. Cons Takes a bit to understand all the buttons and where to look for certain templates etc. Overall, works well. Review Source SR Steve R. Owner/MD Used the software for: 1-2 years ### "Absolutely terrible. Out-dated and terrible. Don't use. Lag issues. Server issues. Very outdate" March 20, 2018 1.0 Pros Really not much at all. It is seriously so far behind other EHRs and their PM software is absurd. Cons Everything. PM software terrible. Customer service a joke. They put in tickets and do nothing. Not cloud-based. As if they are from the 80s. So many better products. Not customizable. I cannot believe they get a 4 star. A joke. Review Source SZ Sue Z. Practice Manager Used the software for: ### "Very Easy to Use" January 19, 2011 4.0 I would recomment this program to anyone who is looking for an easy program for staff to use. Pros The implimentation process was great. We had several ChartLogic staff members on site the entire first week. Each of my providers received one on one training. Each staff member received ChartLogic University training before went live. Once we went live, we never again had a visit in a paper chart. We love the fact that if or when a change is needed to a template or anything else in the system, it can be done right on site. No need to call in an IT person, have to pay them, I can handle it myself, as it works just like MS Word. Cons The immunization module is very cumbersome. My understanding is that it will be fixed in the next upgrade, due to be implemented in a couple of weeks. Review Source JN John N. IT Manager Medical Practice Used the software for: Less than 6 months ### "Trouble Getting Off The Ground" March 8, 2018 3.0 Chart Logic seems like a nice intuitive product but the actual implementation left much to be desired. It seems like it would work fine for a smaller PCP but it just couldn't handle the complexity of our Docs' travel schedule. Plus, the inability of the implementation team to export/import our data was a major blow. Pros Interface seems easy to understand and checkin process is automated, if you are a standard practice with set travel schedules Cons Tracking multiple Docs across multiple locations that changes weekly is not possible, implementation team had a very difficult time importing SQL database correctly - this was a real show stopper. Review Source MM Maria M. Biller Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use!" September 21, 2017 5.0 Pros Good selection of features. Makes it possible for us to efficiently organize all tasks and assignments Cons Pictures doesn't cross over. Provider stays the same when switching patients. Patient's address is not under demographics Review Source EL Eric L. Used the software for: ### "" December 14, 2012 4.0 Mission Surgical Clinic is a multi-specialty surgical group, our three offices and high patient volume made the implementation of ChartLogic quite unique and a bit challenging. Our main reason for switching to electronic records was the incentive programs administered by CMS and to avoid the Medicare pay cuts that are coming if we fail to implement an EMR. We purchased ChartLogic 7 in December of 2010 and implemented in May of 2011. The implementation was a bit rocky as this was a huge shock to our staff members who were not as affluent with computers. A year and a half later they almost unanimously agree that it saves time has improved work flow on many fronts. The simplicity of the software aided in the ease of training for our staff. Since there are only several steps to creating and editing notes, we are able to train someone without any knowledge of the software in a matter of hours. To quantify the benefits, as a whole, is difficult; as we have not seen full reimbursement from the incentive programs yet. To quantify the time savings in the office is simple; it saves time and eliminates energy wasted looking for missing charts and/or paperwork. Review Source jV judy V. billing Hospital & Health Care Used the software for: 2+ years ### "its pretty easy" September 21, 2017 4.0 Pros Overall i think the system is pretty easy once you learn it. i like that we can organize it to our benefit and see the pt demo info without clicking back to the PM Cons \----When adding the ref doctor to the note even if its in the PM not sure why sometimes it doesn't cross over to the EHR. ---- Dont like that the Dr. Notes can be deleted or changed by accident its happen. Review Source JH Janice H. Medical Practice Used the software for: ### "Over 10 years with ChartLogic" December 3, 2014 4.5 Pros Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately. The Document Manager is a great tool. Being able to scan documents into a patient's chart and the queue to the physician for their immediate viewing from outside the office is very helpful. Cons At times, the interface between AdvancedMD and ChartLogic is very slow, delaying the physicians from dictating to a referring physician. We have had issues with the system freezing on us and kicking us out, this could very well be our internet system. It seems like we've been waiting really long for the Patient Portal online registration. Also, I've been told that patients will not have the option to pay online. Also, I've been told patients will not have the option to pay online. We've had many patients ask. Review Source AM Adam M. Medical Practice Used the software for: ### "Practice Manager for orthopaedic surgery office " December 4, 2014 4.0 Pros I like the ability to customize documentation. The templates are all customized, which generates notes that are easy to read. The voice software allows for dictation directly into the office note. It merges patient demographics and insurance with our PM software. Cons The self-help options are limited. The product can be glitchy at times. The cursor will jump to another location unexpectedly, resulting in documentation being place incorrectly. Often, the product is slow to respond or load despite having a high speed internet connection. Changes needed to the EMR setup for meeting health care regulations set by the government are not communicated well. CL does not offer a regular review of our account to see if options are configured properly to meet regulations such as MU or PQRS. Review Source RR Ryan R. Physician Medical Practice Used the software for: Less than 6 months ### "Chart logic review" November 3, 2016 4.0 Chart logic notes flow well. The encounters are organized as a traditional history and physical or SOAP note (the way the medical record SHOULD BE). The messaging system seems awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply. Pros How the encounter notes work. Very easily customized. Unlimited capacity to create templates for notes and inserts. Cons Messaging system is awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply. Review Source DI DEBRA I. Practice Administrator Medical Practice Used the software for: 2+ years ### "Most user friendly EMR/EHR" June 21, 2019 5.0 Great! Really like features such as coding in the software that moves directly into our practice management. Building templates for the practice is easy. Interoffice messaging is fast and efficient. Pros So far this is the most user friendly EMR/EHR I have used. I have used ChartLogic now for more than 10 years and compared to other software it is easy to teach and learn. There are a lot of features to help us become "paperless". Cons Some inconveniences with software up grades. Would like a feature that shows the last few patient charts that you interacted with so you can go back to them easily instead of trying to remember who they were. Review Source aE amber E. Medical Assistant Medical Practice Used the software for: 6-12 months ### "Amber Espinoza" October 20, 2017 5.0 Pros user friendly, quick, easy to use, overall I like the system. easy to access to pt info, makes my job easier to do. Review Source GP Genevieve P. Office Manager Medical Practice Used the software for: 2+ years ### "Poor Customer Service" June 24, 2019 4.0 Pros The doctor and techs like the usability of the software. Unfortunately, even upon specifically asking, the company does not notify us of changes we will experience and issues that may occur when updates are installed. When they are reported, tickets are opened and nothing is ever done to resolve the problems... we have to learn to deal with them. Our IT department has never had any issues coordinating the requirements for the updates. Cons Lack of promised follow-up, poor customer service and tickets not even being opened when requested (although, even when a ticket is issued, they are not addressed/resolved). Review Source BA Bonnie A. NCMA, Surgery Coordinator Medical Practice Used the software for: ### "Nice, easy system to use" September 27, 2017 5.0 As always, customer service is really great whenever we need something and that is much appreciated. Pros The EMR is simple and easy to use. I like the set up and the customer service is great. I like that you can set up your page how you would like it, which makes it easier to navigate based on your preferences. Cons I don't have any cons with the EMR system. I do find that the new scheduling system update makes it more difficult to use, so I continue to use the old one. It's more efficient and I can get things done much faster. Review Source KC Kaitlin C. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "Great system for a new practice. " October 4, 2016 4.0 Practice just started and none of the staff have ever used an EHR they were still on paper charts. It has been an easy transition and we are loving not having to dictate encounters! Pros Easy to use system and when you have questions customer support is always available to help. Cons No built in templates. Review Source LH Lauren H. nurse Used the software for: Less than 6 months ### "excellent" April 13, 2018 5.0 Pros It is user friendly which is a plus. Also, it makes charting easy and less time consuming when you are in a pinch. Cons The customer service could use some work and the loading can takes some time which causes problems when you are in a hurry. Review Source WC Wilbert C. Medical assistant Medical Practice Used the software for: Less than 6 months ### "Makes it easy to do encounters." October 10, 2016 3.0 With being able to make templates for different encounterstyles and using the smart text writing the note is a lot faster. Pros Easy to use Cons Hard to get used to Review Source OS Odulia S. Medical Practice Used the software for: ### "My experience with this product has been good. Great customer service" December 4, 2014 4.5 Pros This EHR is easy to use. Cons Once you save and finish your dictation or clinic note, you can't go back and make corrections. So if you have words that are misspelled, you are not able to correct them. You can, however, add an addendum and make your corrections on the addendum. Review Source PS Priscella S. Practice Admin Hospital & Health Care Used the software for: ### "Chart logic" January 9, 2018 3.0 None Pros Easy to use for providers and clinical staff to use. Very user friendly. Like that there support in the USA. Cons Would love to practice management built into it. I don't think using two to three different systems is cost efficient. Review Source JM Jordan M. Medical Practice Used the software for: ### "Works without complaint. Doctors love it." June 2, 2014 5.0 Pros They have US-based support, which is a lifesaver. Cons I think they could provide more lead time and notice when they update their software. Review Source rS rose S. Used the software for: I used a free trial ### "null" October 3, 2018 1.0 Review Source SR Shelby R. Medical Biller Financial Services Used the software for: Less than 6 months ### "Easy to use " March 20, 2018 4.0 Pros This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too. Cons It took me awhile to understand and learn all the buttons and sometimes the pages take a little while to load. 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