--- title: "iVvy Venue Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is iVvy Venue Management the right Event Management solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/141909/IVvy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- iVvy Venue Management 4.6 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of iVvy Venue Management Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JT Jason T DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “iVvy gives me the flexibility to build each event in a way that suits the client, the program and the delegate journey, without overcomplicating the process.“ July 6, 2026 AK Angela K Wedding and Events CoordinatorHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Some key items are missing- such as being able to put in a winter discount I followed up and they didn't have that feature and being able to pay for an event in installments is not set up yet.“ September 4, 2024 JT Jason T DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I first started using iVvy when it launched in Australia, and 15 years later it remains central to how I manage events.“ July 6, 2026 MT Madeline T Social events Catering ManagerHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “Inputting the menus every time we will update, you have to do that on your own cause it will cost extra if you ask them to do it, same thing with the updates on contract and BEO template, everything has extra cost.“ July 3, 2024 Johnny M Conference and Events CoordinatorHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The overall experience with iVvy Venue Management has been very positive, as it provides a reliable, user-friendly platform that streamlines daily operations, improves efficiency, and is backed by responsive customer support.“ August 15, 2025 SW Sally W Event and Sales CoordinatorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Loading information and rates in the beginning are very time consuming.“ December 16, 2024 JT Jason T DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Knowing there are real people behind the platform who understand events gives me enormous confidence.“ July 6, 2026 LH Louise H Applications ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “The limited integration on postings to our PMS system and problems with translations in documents to Danish.“ August 12, 2024 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vadawn B. Group Sales and Events Manager Hospitality Used the software for: 2+ years ### "iVvy Venue management softwear" July 30, 2024 5.0 I have been using it for 5 years and very happy. A group of 7 venues with excellent results across all. Pros Very user-friendly, great support. All documents are customizable and can contain your won branding. Strong CRM management and good reporting. Cons reconciling payments with a third party can be challenging. Reason for choosing iVvy Venue Management Most appropriate for your group of veneus Review Source Response from iVvy August 5, 2024 Thank you for the feedback Vadawn. We will pass your comments onto our team. AM Alana M. Director of Leisure and Business Travel Hospitality Used the software for: Less than 6 months ### "Quick Turnaround on securing business with signed BT Contracts" August 1, 2024 5.0 I specifically handle the Corporate Business and Leisure Markets, and I needed to have the ability to merge the document with my client/contact and IVvy made it happen. I am new to the system, and to the company, and had been waiting for a sales coordinator to train and assist. Today, I am able to create the document, make edits per account, send an email notifying the client that the BT Contract needs a signature (E-signature) and I'm notified via email that it has been signed! I just co-sign our BT Contract, and boom - it's completed and then I can mark the piece of business DEFINITE! Just like MAGIC! Thank you most of all to \[sensitive content hidden\] who walked me through the process and trained me - in the same day, I received my first signed agreement, and today, another! Their team is responsive, professional and most of all effective and friendly! Thank you, \[sensitive content hidden\] of IVvy, from the bottom of my heart in providing the training and setting me up for SUCCE$$! Pros The ability to upload a document (BT Contract Template) and send out for E-signatures for both parties (client and myself) to seal the deal! This was possible thanks to the one-on-one training provided by \[sensitive content hidden\], on the IVvy Team! Cons Only that it was another portal to learn, after working with Delphi/Salesforce for years, but in actuality - this is the first time an independent hotel was able to connect directly with the PMS (Opera) in our case at LJBTC and La Jolla Shores Hotel. Once you learn the system, it is user friendly - just do it - JUMP! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Changed companies, and quickly able to learn via training and apply efforts for this wonderful sales tool. Review Source Response from iVvy August 7, 2024 Thank you for the kind words and feedback Alana. We will share this with our team. LP Leanne P. Group Sales and Events Manager Hospitality Used the software for: 1-2 years ### "Effortless and User-Friendly Venue Management" August 28, 2026 5.0 Pros I find iVvy Venue Management Software really easy to use and user-friendly. It's simple to pick up, even for someone who's never used it before. I also appreciate the good support; any issues that arise are quickly assisted by the support team. We don't really have any issues, which is great. Cons Nothing at all. I find iVvy Venue Management Software easy to use, user-friendly, and backed by good support, solving any issues quickly. Review Source SF Stacy F. Event Sales Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Events Sales Manager" October 15, 2024 3.0 I'm still learning the program, we are arranging for a training course which will be very helpful. Trying to contact support between 12PM - 5PM Mon - Fri is very difficult which is in between work hours, otherwise anytime after 6 PM there is no issues calling support other than it's in my own time. Also, I've left multiple messages for someone from support to call me back and I don't receive any call back. Pros The quick response in resolving my issue. Cons The length of time it takes trying to contact support or having someone from support contact me back. Review Source Response from iVvy October 28, 2024 Hi Stacy, Thank you for your review. We are sorry that you have experienced this wait time on support. We pride ourselves on having outstanding and responsive support. Please reach out to your customer success manager directly and they can work through your support problems. JT Jason T. Director Hospitality Used the software for: 2+ years ### "iVvy venue management software review" July 6, 2026 5.0 Pros After more than a decade of using iVvy, what stands out most is not just how reliable the platform has been, but how much it has evolved alongside the events industry and my own business. I first started using iVvy when it launched in Australia, and 15 years later it remains central to how I manage events. As an independent business owner, I can choose any event registration software I like, yet iVvy continues to be the platform I use and trust. My events vary in size and complexity, from small boardroom-style gatherings to multi-stream conferences with hundreds of delegates. iVvy gives me the flexibility to build each event in a way that suits the client, the program and the delegate journey, without overcomplicating the process. I value the control it gives me. Registrations, delegate details, online payments, reporting, updates and communications are all managed in one place, which means I can make informed decisions quickly and keep events moving smoothly. That visibility is essential when you are managing every detail yourself. The ability to work from anywhere is also a major advantage. Whether I’m in the office, onsite at an event, travelling, or checking details between meetings, I can access the information I need when I need it. That flexibility is not a nice-to-have, it is critical. iVvy also makes the experience easier for delegates. From registration through to updating their details or preferences, the process is straightforward and professional, which reflects well on both my business and my clients. Just as importantly, the support team has always been knowledgeable, responsive and practical. Knowing there are real people behind the platform who understand events gives me enormous confidence. Over the years, iVvy has helped me reduce manual administration, improve accuracy and create a more streamlined way of working. It allows me to spend less time chasing processes and more time focusing on clients, delegates and business growth. For me, iVvy is more than software. It is a long-term business partner that has continued to innovate, adapt and deliver real value to event professionals. Cons No cons, i'm really happy using the software having worked with iVvy for 15 years, i've found that they have really supported my business goals Review Source DE Debby E. Administrative Assistant for Sales and Marketing Hospitality Used the software for: 2+ years ### "Woodstock Inn and Resort Review of iVvy" June 14, 2024 3.0 Overall iVvy is a great product. Our team likes using the program, and find it easy to use. Pros The cost compared to other products. That it is compatible with our operating systems. Customer service is outstanding. We came in early with the US launch of the product and they have worked tirelessly to make sure the product works as we need it to. Cons Reporting features are not up to my standards. The contact module is clunky. We were unable to upload our history from our previous provider. Reason for choosing iVvy Venue Management Customer service from our previous provider was terrible and the team at iVvy was extremely knowledgeable and friendly. Switched from [Amadeus Sales & Event Management](https://www.capterra.com/p/96710/hotel-SalesPro/) They were moving to a cloud-based version like iVvy and our Revenue Manager saw iVvy at a Springer/Miller conference and decided to get a demo. Review Source Response from iVvy June 25, 2024 Thank you for the feedback, Debby. We have passed on your comments to our team. ML Maria L. Corporate Director of Sales and Marketing Hospitality Used the software for: 2+ years ### "Easier system and better than other systems" June 14, 2024 5.0 Pros It's very user-friendly and easier to learn than other systems. The flow just works better than other systems. Cons Integration but hopefully IVvy will integrate with Marriott's new system. Possibly integration with Lightspeed would be great! Switched from [Amadeus Sales & Event Management](https://www.capterra.com/p/96710/hotel-SalesPro/) More expensive for just the basic listing. Had to pay for several users, not as easy to use and less features. Review Source Response from iVvy June 24, 2024 Thank you Maria for a fantastic review. JV Julie V. Head of Conference and Events Hospitality Used the software for: 6-12 months ### "Winter Gardens" August 12, 2024 3.0 Overall our experience has been good. We have had challenges with our Ops team and have tried to work with the system as best we can Pros Tasks BEO's Reports CRM Diary Contracts and uploading other items Cons Inflexibility - we have asked for several things to be added/changed but these requests haven't been possible Alternatives considered [Momentus Technologies](https://www.capterra.com/p/2403/Momentus-Technologies/) Reason for choosing iVvy Venue Management Price Recommended by a colleague It seemed to work on all aspects Flexibility Switched from [ArtifaxEvent](https://www.capterra.com/p/128117/Artifax-Event/) Artifax wasn't working for us, the Ops team didn't like the automated schedules and it didn't record revenue Review Source Response from iVvy August 15, 2024 Thank you for the review, Julie. We have passed on your feedback to our customer success team. JD Jessica D. Sales, Marketing and Events Manager Food & Beverages Used the software for: 2+ years ### "Overall, a good venue management software" December 22, 2025 5.0 Good, quick support is offered. It is great if you are away and a new team member needs support.... Pros I have used IVvy for many years now (from companies that just had the one venue, 7 venues, and a hospitality group that had multiple venues around the world). I was lucky enough to roll out IVvy for TFE Hotels in Germany many years ago and have always found the system very easy for staff to pick up quickly. This is key for the hospitality and events industry that can be transient at times (or when we need extra staff to support over peak periods, whether it be Weddings or Christmas Party season, for example). I use IVvy every day to manage events from tracking initial enquiries, creating proposals, contracts, invoices, event orders and reporting. The support team is always quick at responding and resolving any issues (or user errors). They have also supported me when I came into a new business and needed to overhaul our templates (and I didn't have much time to do it myself). The current business I work for wasn't getting the most out of IVvy so they helped me integrate stripe so that we had the "pay now" button on the invoices. This meant this was feeding directly through stripe (and our team no longer manually processing and entering these invoices). Saving time and wages- happy days! If you are sitting on the fence about jumping on the IVvy train- DO IT, you won't regret it! Cons Honestly, the only error we have run into was that I was unable to create invoices one day, but it was fixed within 10minutes with support. Review Source Response from iVvy January 15, 2026 Thank you for the kind words, Jessica. We will pass this great feedback onto the team. VR Verified Reviewer Conference and Events Coordinator Hospitality Used the software for: 1-2 years ### "I would recommend this to anyone looking for venue management software" August 15, 2025 5.0 The overall experience with iVvy Venue Management has been very positive, as it provides a reliable, user-friendly platform that streamlines daily operations, improves efficiency, and is backed by responsive customer support. Pros iVvy is intuitive and very easy to use, with a clean interface that makes navigating and managing bookings simple and efficient for both new and experienced users. Cons iVvy has experienced some occasional glitches in the past, but these were always addressed promptly, with the support team typically resolving the issue within an hour of it being reported, ensuring minimal disruption to operations. Review Source Response from iVvy August 24, 2025 Thank you for your review. LS Leanne S. Regional Director of Sales Hospitality Used the software for: 6-12 months ### "Highly Reccommend!" September 25, 2024 5.0 Absolutely loving using iVvy and I have no complaints currently. Training was easy and thorough and I would highly recommend this user friendly sales system! Everything can be accessed at the click of a button. Pros I love that iVvy makes everything so simple! I'm able to get contracts and documents over to the client in a matter of minutes making the process both efficient and effortless. Cons I do not have any complaints about the system currently. Review Source Response from iVvy October 4, 2024 Thank you for the review, Leanne. BC Brittani C. Event and Reservations Manager Hospitality Used the software for: 1-2 years ### "Happy long time user" February 12, 2024 5.0 Pros iVvy has FANTASTIC customer support, always able to assist with short notice. Easy to navigate and easy to get the hang of relatively quickly. Can be utilised with lots of detail or used quite simply too. Integrating seven rooms, paylink etc has been a game changer for us and reduced so much double handling admin! Cons A few minor things - tasks being associated to a booking, so when cancelling a quote these all cancel too. Being able to move a booking between venues (we have a 3-level building and if a booking wants to change venue we have to start again) - being able to add a custom note for the online enquiry when in busy time or closed for Christmas so customers don't think they're being ignored. Can sometimes be overwhelming with how much there is that could be used and learnt but thats not a bad thing! Review Source Response from iVvy February 20, 2024 Thank you for your feedback and review! JB Jenny B. Events Coordinator Hospitality Used the software for: 1-2 years ### "Highly reccommended" September 23, 2024 4.0 Fantastic .................................................................................... Pros The support service is fantastic, fast and accurate responses. iVvy covers so many areas in one program Cons Hard question as I am very happy with this product. The only very small thing I would suggest is more webinar training sessions (free ones) Review Source Response from iVvy September 26, 2024 Thank you for the review and feedback, Jenny. We will pass on your note about webinars to our training team. LP Lee-Michelle P. Group Events Leader Hospitality Used the software for: 2+ years ### "Ivvy Review" July 30, 2024 4.0 The support has been fantastic, they are always willing to help with any query Pros The reporting features and ease to use across multiple venues is fantastic Cons Automation of email tasks and opportunity management (emails) within Ivvy could be worked on Review Source Response from iVvy August 6, 2024 Thank you for the review Lee-Michelle. We will pass the feedback onto the team. BM Brad M. Hospitality Operations Manager Hospitality Used the software for: 6-12 months ### "My Experience" September 16, 2021 5.0 Pros iVvy has been a fantastic addition to our business. It has increased our professionalism throughout the whole event sales experience. It has allowed us to easily create documents such as contracts, event orders and invoices at the click of a button. The sales prompts and follow ups make it easy to ensure no enquires are forgotten. This has now become an invaluable tool we use on a daily basis. In addition the support of the onboarding team including \[SENSITIVE CONTENT\]was fantastic, we felt supported all the way! Cons There was no real cons. The set up team were great, we had some initial issues with the payment gateway, however that was rectified quick and believe it was more of our banks issue. Review Source Response from iVvy September 18, 2021 We're glad to hear about your positive experience with the product and the iVvy team. NR Nicole R. Executive Assistant Manager Hospitality Used the software for: 2+ years ### "Easy to Use Venue Management Software" July 26, 2024 5.0 Pros The ease of use and customization of the system. We have been able to easily adjust our tracking, custom settings and full streamline our events set-up, contracting and operations. The support team is incredibly responsive and able to assist with any queries that may pop up. Cons A couple of fixed system settings which could be better optimized. Review Source Response from iVvy August 4, 2024 Thank you for your feedback Nicole. SS Sally S. Events Executive Hospitality Used the software for: 6-12 months ### "Lots of pros - few cons" September 27, 2024 4.0 Pros Easy to use, easy and straight forward to set up anything, great seeing when people have viewed any links. Cons needs to be exact spelling when searching anything, can only create 3 invoices automatically then need to create manually, breakfast numbers don't always change when changing room numbers. Doesn't speak to our hotel software Review Source Response from iVvy October 4, 2024 Thank you for the review & feedback, Sally. We will pass this onto our team. ED Emma D. Music Market Manager Music Used the software for: Less than 6 months ### "Flexible software and helpful staff. " September 9, 2021 5.0 Overall very positive. The people are great and the system offers a good level of customisation. Pros I've been implementing iVvy at a new venue for hire. While we do not have any catering aspects to our operations, iVvy has the ability to be tailored to our needs. \[SENSITIVE CONTENT\] our trainer has been delightful to work with. Friendly, supportive and 'can do' at all stages of our training. We have found all other contacts at iVvy to be similarly knowledgeable and helpful. The reporting that iVvy produces is well considered and easily able to be tailored to our needs. Once built, the system gives a lot of control over to the venue in terms of updating finance reconciliations, tailoring reports, updating fees, adding additional items etc. Set up of virtually every aspect of iVvy can be tweaked to meet a venue's specific needs. I would definitely recommend iVvy to venues looking for an affordable, efficient and elegant bookings solution. Cons Ideally there would be functionality to split out the items on an invoice for payment by more than one party - from separate companies. An example of where this would be required is in the case of a contribution subsidy by a sponsor. Review Source Response from iVvy November 29, 2021 We're glad to hear about your positive experience. iVvy prides itself on providing a great product, and appreciate the feedback. RB Rohan B. Large Corporate Financial Services Used the software for: 2+ years ### "\[SENSITIVE CONTENT\] - Client Support Services" September 20, 2021 5.0 I had to complete a payment set up for CBS Arena into Elavon acquiring services swiftly. Its Client Support Services response and engagement. \[SENSITIVE CONTENT\] swift response, knowledge of the system and management of each party involved was excellent!!!! Pros Its Client Support Services response and engagement. \[SENSITIVE CONTENT\] swift response, knowledge of the system and management of each party involved was excellent!!!! Cons No Cons . Great service by \[SENSITIVE CONTENT\] represented IVVY well. Review Source Response from iVvy November 29, 2021 Great to hear about your positive experience. Thank you from the iVvy team. JS Jane S. 150th Jubilee Convenor Education Management Used the software for: 2+ years ### "School Jubilee" November 25, 2021 4.0 Would use it again - the support crew were great. Pros Made handling of large amounts of data easy. Good for financial invoicing. Cons Setting up payment was difficult due to us being in New Zealand. First financial person we dealt with gave us financial/payment advice on the basis that we were in Australia which was stressful. Review Source Response from iVvy November 30, 2021 Thank you for your insight and feedback Jane. iVvy will take your notes on board and look to continue to improve our product. BD Beata D. Events Planner Hospitality Used the software for: Less than 6 months ### "Brilliant tool, user friendly, saves time" May 25, 2023 5.0 Saving time in generating documents, which I used to do manually. The task system reminds me of everything that is still to be done. Pros It is very user-friendly, easy to operate and practical. The option to generate all the documents saves a lot of time, and they are straightforward to read. Cons Haven't found faults yet, but I have only used it for a couple of months. Review Source Response from iVvy February 20, 2024 Thank you for your feedback and review! PM Prajakta M. BDM MICE Hospitality Used the software for: 2+ years ### "One of the best platforms for venue management" August 28, 2018 5.0 Pros Very easy to use especially when managing multiple venues Cons Some of the reports that are available can be improved Review Source Response from iVvy August 28, 2018 Thanks for the review Pratakta, Send us your specific feedback on the reports. We are always looking for ways to improve. James DB David B. Sales and Marketing Manager Hospitality Used the software for: Less than 6 months ### "Rydges Mount Panorama now using IVvy!!" August 28, 2018 5.0 Pros This software is extremely user friendly. It is very well formatted to ensure an easy process when quoting or requesting a quote. Cons Overall we enjoy using this software and its a little difficult to pin point a fault or something we don't like. Review Source PO Peggy O. Care Team Leader Used the software for: 6-12 months ### "Ivy is so easy to use" September 18, 2017 5.0 Pros Great support with this product, so easy to use. Ivvy tech support is only a click or call away. Not that you will ever need them! Review Source AP Abbie P. Venue Operations Manager Entertainment Used the software for: 2+ years ### "Customisable software for arts venues" April 10, 2025 5.0 Great experience overall. Support was always quick and helpful. The system has lots of options to customise it to our needs and was generally easy to use and train new users. I have recommended iVvy to many colleagues in other venues and will continue to do so. Pros How customisable it was. Built with hotel conferencing in mind but I was able to use it successfully at two different arts venues with specific requirements not built in as standard to the software, but easy to customise. The price - reasonably priced for our operation size compared to some of the other arts-specific venue/event software options aimed at much larger organisations. Cons More specific to our use case, but more flexibility with minimum subscription terms would have been great. Also more integration options. I've used both Myob and Xero integrations which worked well, but I would have loved if they had some pos integrations that included the cheaper cloud based pos suppliers. But overall the pros far outweighed the cons! Review Source Response from iVvy April 30, 2025 Thank you for the review, Abbie. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.