# Neko Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Neko Software - reviews, pricing plans, popular comparisons to other Scheduling products and more. Source: https://www.capterra.com/p/141934/Neko-Salon-Software/alternatives --- # Neko Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Neko ## What is Neko? Neko Spa & Salon Software is a fast, simple and practical web-based salon management solution that will empower you with clever tools to help drive more business to your salon! You can connect to it anywhere, anytime - its simply a better way to work! Stop losing money from no-shows - automated SMS and email reminders will reduce your no-shows. You can easily customise reminders to suit your clients and set how far in advance the reminders are sent. ## What is Neko used for? [Medical Spa](https://www.capterra.com/medical-spa-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Neko?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.getneko.com/&name=Neko) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Neko 4.3 (14) VS. [4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $20 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14) Ease Of Use 4.6 (3,475) Value For Money 4.6 (14) Value For Money 4.7 (3,089) Customer Service 4.4 (14) Customer Service 4.6 (3,106) ## Neko alternatives [4.4 (604)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Highest Rated [4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month [4.6 (364)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $158.00 Per User, Per Month [4.3 (103)](https://www.capterra.com/p/117299/Bookeo/reviews/) Starting price $14.95 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Neko 50 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Before and after photos of procedure(s) Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Electronic storage of stakeholder contact information Manage contact details and communication with clients Automated reminders and confirmations for booked appointments and events via text or email A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Specific for use in spas and salons Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Automatically find mutually available meeting time slots across multiple calendars Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple locations Book meetings and appointments through a website or digital platform Accept and process online payment transactions Track and process employee payroll (salaries, wages, etc.) and commissions on sales Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Allocate and manage resources, such as employees, equipment, facilities, and other assets Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Send promotional campaigns or transactional messages via text messages Send messages via SMS Sell multiple treatments together as a set Get Advice We can help you find the software with the features you need. Features 4.4 (14) 4.4 Based on 14 reviews ## Pricing Value for money 4.6 (14) Free Trial [View pricing plan details](https://www.capterra.com/p/141934/Neko-Salon-Software/pricing/) For 1 Staff Business $20.00 Flat Rate,Per Month It includes: - Booking Management - Business Management - Client Experience - Payment Integrations - Sales and Payments - Support and Training For 2-10 Staff Businesses $20.00 Per User,Per Month It includes: - Booking Management - Business Management - Client Experience - Payment Integrations - Sales and Payments - Support and Training For 10-20 Staff Businesses $200.00 Flat Rate,Per Month It includes: - Booking Management - Business Management - Client Experience - Payment Integrations - Sales and Payments - Support and Training Value for money 4.6 (14) 4.6 Based on 14 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (14) 4.4 Based on 14 reviews ## User reviews Overall rating 4.3 Based on 14 reviews Filter by rating 5(9) 4(2) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent KB Kate B. Director Information Services ### "Disappointing customer support " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 26, 2020 Disappointing. After two years and assistance with promotion regarding the ease of use- my business is still undervalued. Pros Over the past two years, the customer support team have continued to be argumentative and unhelpful. The cloud base storage is great, but unfortunately the customer service makes this company a terrible choice for professionals. If you want to feel valued, this is not the company for you. Cons The customer support and service. Consistently unhelpful, it’s a work it out yourself approach. So if you’re not tech savvy, expect to struggle. Reasons for choosing Neko Ease of use- cloud based storage Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Samantha B. Beauty Salon Owner Consumer Services ### "Great easy software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2020 Very easy to use quick and effective Pros Love the software it’s so easy and can log on anywhere phones iPad and computer I love it. Cons Would love to get a notification when sms credits are low so I know if txts aren’t being sent out because iv ran out. Reasons for choosing Neko Easy cost effective Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Ka L. Salon owner Cosmetics ### "Optional to setup for clients " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 8, 2020 I know you guys keep improving your software cause this 3 years I can see the difference. But I believe that can be better Pros If there is a optional to set up what we can see on the schedule. For example, on the schedule screen, when the mouse(arrow) go or right click the scheduled appointment, we can see the basic details, like name, phone number, booking time , services & comment etc. but we cannot see the card number, cause we basically just located the client with card numbers not their name or phone number. So we need to open another page to use there phone number / name and search them out, click in to their profile, and also scroll down to the bottom and check the card number and find their card out. Cons Let us choose what we hope to display on the scheduled appointment (the little box when we right click the scheduled appointment) / add display “card number” Reasons for choosing Neko Google search, it’s free trial at the beginning. Once I tired I loved it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SV Shelley V. Owner Health, Wellness and Fitness ### "Great value for money for a micro business " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 3, 2020 It was easy to start to use and very affordable Pros Very easy to use and covers most aspects Cons It does glitch out a lot and you can’t use 2 different gift vouchers for the one person treatment and if a mistake is made with transactions you can’t change it back of house Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Katherine H. Beauty Therapist Retail ### "Functional, Great Value for Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2020 Really great, it’s easy to use and pretty good value for what you get. Pros I love the layout and how easy Neko is to use! It is so customisable if you want it to be or you can use it for basic needs too. It’s easy to store client info and make bookings too. It has different payment options too which enable you to use the software with most payment systems Cons Sometimes it could be a little buggy and freeze but they have since seemed to correct this in the last few months I haven’t had an issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Tiriana T. Business Owner Health, Wellness and Fitness ### "Neko software review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2020 Good. Which the basic fee included the reminder to clients. Pros 1\. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business. 2. The online help chat with quick turn around response. Cons Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients. I dont use these and do these functions manually to avoid a higher subscription. Alternatives considered [Timely](https://www.capterra.com/p/131584/Timely/) Reasons for choosing Neko The costs was less than Timely. Being a small business my expenses need to be as low as possible and this was why I chose Neko over Timely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mike S. Director Consumer Services ### "Trial requires credit card" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 March 25, 2020 The requirement to provide a credit card for evaluation purposes erodes trust. There is no valid rationale for this requirement. Pros We did not progress the trial due to the requirement for a credit card during the set up process. Cons The request for a credit card for evaluation purposes. We have tested many salon and spa management SAAS offerings, none of which requires credit card details for evaluation purposes. Alternatives considered [BookSteam](https://www.capterra.com/p/133845/BookSteam/) [Versum](https://www.capterra.com/p/144096/Versum/) [Setmore](https://www.capterra.com/p/122035/SetMore/) [Timely](https://www.capterra.com/p/131584/Timely/) [Appointy](https://www.capterra.com/p/122249/Appointy/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Terrie Badullovich B. Owner Retail ### "Awsome salon program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2018 Pros The ease of use....l the transportable system is great for todays business. Cons Changing transactions.... sometimes I find I've entered the wrong curreny and can't change the sale without cancelling transaction and starting again... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Travis G. Business Owner ### "Absolute value for money, easy to operate with fantastic puntual support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2018 Pros Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money Cons There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 5, 2018 Hi Travis, many thanks for your review! We're glad you are happy with Neko. We are always happy to develop new features in consultation with client needs, so make sure you get intouch if you would like to see something new :) JD Jacquie D. Hairdresser ### "Use Neko daily for at home Salon.Easy to use for myself and Clients when they book online" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 21, 2017 Pros This software is Simple, straight to the point, easy to use. My clients have loved how easy it is to book their own appointments when it suits them. Cons I have had Clients tell me that they are having alerts (reminders) sent to them at 4am in WA. I have yet to contact Neko Support to try and rectify this issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 5, 2018 Hi Jacquie Many thanks for your review. Appreciate it :) [View all Reviews](https://www.capterra.com/p/141934/Neko-Salon-Software/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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