Who Uses This Software?

North American private duty home care and private pay non-medical home care providers.


Average Ratings

193 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ClearCare
  • clearcareonline.com/
  • Founded 2010
  • United States

About Non-Medical Private Pay System

ClearCare offers non-medical home care agencies an easy-to-use, web-based platform. It includes easy scheduling, integrated telephony, two-way communication with caregivers, and marketing tools for the on-the-go marketer. Hundreds of private pay home care customers report that it has enabled more efficient operations and business growth.


Non-Medical Private Pay System Features

  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification

Non-Medical Private Pay System Reviews Recently Reviewed!

With continually added functionality and tons of integrated solutions, this is an excellent solution for homecare staffing

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I've wholeheartedly recommended this solution to others in the industry, and have seen others who make the switch be glad they did.

Pros: In the 4 years since we switched to Clearcare, we've seen them continuously add easy to use functionality and integration to the platform. The fact that caregivers can easily see (and apply to) shifts we've assigned them creates clarity and accountability. Having an easy way to communicate with staff through both email and text AND have it all stored is such a plus. We're huge fans of the platform, and glad we switched over 4 years ago.

Clearcare, my introduction to at home software

Nov 07, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: I was not involved choosing this software for our agency. As a first software it was a good learning experience but I have since found, when looking for a product make sure you ask your questions in order of how often that feature will be used. Fancy features are great, but not when your daily use revolves around things that aren't working at top function.

Pros: At first i was excited to be able to have everything right at my finger tips as opposed to looking through files and phone lists. Things are labeled well. changin and printing schedules are quite easy.

Cons: costumer service is not what it should be. Days to answer questions when the product is being used and needs to be functional 24/7. Invoices and payroll were inconvenient, needed done weekly without a bi-weekly option.

Quick and easy- still a ways to go with development overall

Oct 20, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: User friendly
Good support
Intuitive
always improving
Caters to the home health care field
keeps users up to date on changes

Cons: Doesn't partner with hireology
Takes a while for older users to learn
Pay rates need to be manually changed

Customer service is HORRIBLE

Oct 12, 2017
1/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Just call Axis Care. Save yourself time, money and headaches The software looks the same as most I've looked at. Their lack of Customer service made my choice

Cons: Apparently this company doesn't need to sell their product because it took months to get them to return a call then see a "demo" which was just a promotional video. They missed 3 appointments to have phone meetings. Then when I was finally able to ask about price they would only tell me about the incredibly high down payment. The rest is a secret and I would have had to talk to someone else for that. So, I chose their competitor. Best move I made so far.

Not bad for the price

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Small glitches. Need to be able to see when caregivers are not clocking in where they are supposed to be. Need capability of electronic daily care sheets. Need to have the option to turn off notification of scheduling overtime for caregivers.

Pros: Gps clock in via phone number, color coordinated scheduling, ease of access, ability to combine payroll, invoicing and scheduling all in one

Cons: GPS unverified location doesn't always work, no electronic daily care sheet for client to sign and caregiver to send via internet. Could be more caregiver friendly

Simi intuitive software that lacks real-time support.

Aug 22, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Automated walk through of basic functions, Integrated billing, and cloud backup. The software is accessible from any Pc or Mac computer. Also, the billing portion is itemized and exportable to Microsoft excel.

Cons: Customer service takes up to 24 hours to reply. No smart phone application or integration. Software slows down with multiple users log in.

Overall: Scheduling and payroll management.

REview of clearcare

Aug 09, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Scheduling was very easy to use. The layout and colors and open schedules that have no caregiver assigned was important to me

Cons: Inability to review text thru system from caregivers. Currently in Hometrak I can text caregivers though the system and I get their reply fwd to my cell. I am often at clients houses or not in front of my desktop so It's nice to see the communication when I can't be in front of my computer 24/7

Our experience has been phenomenal since the very beginning. ClearCare is "Clear"ly the best.

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The intuitiveness of the user interface is wonderful. Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.

Cons: It would be nice if the custom report function was able to provide reports in a format other than Excel.

Overall: Cost savings in a variety of ways. Scheduling efficiency is the number one cost savings.

Clear Care has some very nice features for home care agencies

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Advanced billing feature helps our agency with cash flow. ACH, credit card and autopay are also very useful features

Cons: Integrated calendar feature would be helpful. Mobile friendly app would also be a great feature.

Care Manager

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have recommended this company to many of the people that I network with that is in the same business field as we are.

Pros: I love how with Clear Care everything is very accessible. From scheduling, to payroll and billing, it saves us time and money and we are able to spend more time marketing, visiting and training our employees. Customer Service Reps are great and helpful.

Cons: The only thing that Clear Care has not offered but I sure they will in the near future is offering a National Criminal Background check.

My Journey with Clear Care

Apr 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User Friendly support from creators both online and by phone Different ways to learn Creative and innovative

Cons: numerous steps to change pay rates Color scheme can become confusing- Blue is used for open shifts on "open shifts page" but otherwise openings are pink

Clearcare is so easy to ise

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: So user friendly

Pros: User friendly, support is always there. It is nice that the family can keep in touch as well. Billing is easy.

Cons: It is a hassle when a caregiver calls in and have change the caregiver you have remove the prior one.

Definitely worth it!

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When we chose to use ClearCare, we were initially just looking for a simple program to make scheduling easier. We were using one that we threw together using Microsoft Excel. Our business was growing and we needed something easier to use and easier for multiple people to access. Of all the online software we looked at, ClearCare was the obvious choice. It had the best reviews and the layout and ease of use factor is incomparable.

I fell in love with ClearCare even more when I learned about all the things we can do with. Everything is so easy to organize and access. It does so much more than scheduling. With this program, we have been able to easily accommodate the rapid growth our business has seen. As we have gotten busier, the workload hasn't been overwhelming like we feared it would be.

Customer service at ClearCare has been very impressive. Every question I've had was responded to and sufficiently answered almost immediately. The staff is always friendly and helpful. I can't even begin to imagine how stressful our days at the office would be right now if we didn't have ClearCare by our side.

Can't say enough good things about this product...

Apr 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Streamlined documentation, payment processing, credit checking, workplace safety and more!

Cons: It is more expensive than other products.

Overall: We looked at many products prior to deciding on ClearCare. To be honest the price was a little daunting, but once we understood everything it could do for us, we realized we were already paying money to our office staff that were manually do many of the things ClearCare would do automatically. Once we made the switch, which ClearCare personnel helped us do in a seamless, painless way, we realized how much unnecessary work we were actually doing on a daily basis. We used to cringe when our old product was being updated because the next day there was always a glitch somewhere. Every ClearCare update brings new features and streamlined processes. All I can say is that my office, clients and caregivers love this product. It is worth every penny.

Recommendations to other buyers: If you are on the fence, I recommend going for it!

One of the Best things that has happened to my agency!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and functionality

Cons: n/a

Overall: After using two different systems we switched to ClearCare in the Spring of 2014. The difference in ease of use, total functionality, and intuitiveness was what sold us and what has continued to "sell" us on why we use ClearCare. The Wow moment came when we lost two internal staff members within the first year if using ClearCare and ultimately could sustain the loss without replacing those positions because ClearCare is so functional and portable. From the initial setup process to few times we have had to call for help our experience has been supportive and pleasant. It's obvious the support staff are knowledgeable in the use of ClearCare and the back-end processes. The other amazing things are that ClearCare is not static. The new innovations and additions have been many and the ones that we choose to use for our business have worked well. It's nice to work with a thoughtful and intuitive company that continues with new ideas and applications that make this a software that grows with us and the different demands and regulations of our industry.

Recommendations to other buyers: n/a

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

Mar 09, 2017
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one 2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit. 3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on). 4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies 5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Pros: The staffing/scheduling module is awesome, but most are.

Cons: TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

Clear care makes a difference

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very highly..

Cons: I would like some new features added to the payment process...

Overall: Marketing a new HC agency was hard, but CC helped me look like a pro right off the bat!!

I learned the blocking and tackling fast!

Caregivers are attracted to the ease of use as well

The Family room helps me close business.

Recommendations to other buyers: It really helped me know the basics to start the business..

Clear Care

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Our organization has been using Clear Care for several years now. We are very satisfied with the streamlined process and communication among our caregivers and clients. Definitely would recommend to any other HCO Operator.

ClearCare Home Health Agency Software

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Scheduling and online application

Cons: a caregiver app but this is in the development process and should be released soon

Overall: I evaluated several software vendors before selecting and deploying ClearCare in our agency. The software allows us to more efficiently schedule and communicate with our caregivers. The software does a very nice job integrating the telephony time tracking and documentation system. The Company continues to innovate and consistently requests the input of users to offer new features and benefits. The Company culture is very helpful and responsive. The onboarding process went smoothly without any setbacks. With this system in place, we are now in a position to manage and track our growth.

Recommendations to other buyers: Very comprehensive cloud-based package

Scaled with our business from 50 clients to now well over 400.

Feb 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We began using ClearCare 3-4 years ago after some mixed results from another platform. What became clear to us was the need to easy to use and mobile application plus the ability to text 2-way with our caregivers was a must. Now features like Payment processing, WOTC, WorkComp, etc make it a critical part of our operations.

Amazing Software

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been a user for almost 4 years. After researching other software's available my choice was definitely Clear Care. I can honestly say I have not been disappointed. I don't know how our company could have managed everything without it. Clear Care continues to add new features and expand. If you are looking for a way to manage your home care organization nothing out there trumps Clear Care.

Pros: The simplicity and being user freindly

Cons: needs more features for marketing side of home care

Absolutely awesome!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - The staff behind it
- It is intuitive
- It can handle anything I need in running my business
- User Friendly

Cons: None

Overall: I have been using ClearCare for over a year now and the single greatest quality of the product is the staff behind it. I often call to have them walk me through processes and they are knowledgeable and expeditious. They "get it"!! I would recommend this product to anyone who is in the Home Care Business. Aside from the staff behind the product, the product itself can handle anything I throw at it. It is intuitive and does not have issues that I can say hinder its performance. I love it!!

Recommendations to other buyers: It is constantly evolving to meet the needs of users like me. They will not stand still and rest on the products attributes. They keep building in better features.

Makes Life Easier at low level of time investment

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: ClearCare was the third software solution we selected. It has been head and shoulders above the others. Staff actually uses it because it's so easy and intuitive which saves time and money. Loaded with great features and guides to research best practices and fix common mistakes. Support is not quite at your fingertips but they respond in a reasonable time frame and resolve issues promptly. The best part is.... it actually works!

Best In The Business

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that they developed a WorkSafe program that is designed to reduce the overall cost of workers comp for our agency. Because of that we have been able to save 30% on workers comp.

Cons: The reports section of Clearcare is excellent but definitely, can use improvements. It is not always easy to get the information that you are looking for, and some reports provide numbers that contradict other reports.

Overall: Clearcare does a fantastic job with the core Homecare needs of managing prospects, Scheduling, billing, payroll, client matching, managing caregiver and client profiles, and managing the hiring process for caregivers. They do a fantastic job of integrating additional services that help streamline and reduce the cost of processing electronic payments as well as workers comp through their WorkSafe program. The Clearcare WorkSafe program has reduced our agencies workers comp payment by 30%!

Recommendations to other buyers: Use them, they are the best. I have used 2 other companies and in my opinion, Clearcare is leading the charge.

Best Home Care Agency Software System

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly and intuitive.

Cons: The reporting function can be a little confusing at times.

Overall: I have been using ClearCare for about 1-1/2 years. I have used 2 other systems prior to ClearCare. It is by far the superior system. After seeing a demo of it capabilities I saw how much easier and intuitive it is compared to the other systems I have used. Not only has ClearCare continued to provide a great user experience but it has also proven to be much more stable. Probably my biggest complaint with the other systems was the lack of reliability. That has never been an issue with ClearCare. The other HUGE advantage is their customer service. It has been second to none and it started with my on-boarding experience. I had a dedicated on-boarding specialist assigned to my account. We had regular meetings to discuss our progress and to address any issues that came up. He was very knowledgeable and proactive. He usually had things done before I even knew it might be an issue. That high level of support has continued to this day. In addition, ClearCare is constantly developing new ways to make our experience better. The fact that the system is so user friendly and intuitive has allowed me to continue to add clients and caregivers while minimizing the impact on my office staff making us much more efficient. They also provide information about trends in our industry and access to organizations that might help me grow my business. They have truly become a partner in running my business. I would strongly encourage other agencies to give them a try. You won't be dissapointed.

Recommendations to other buyers: Strongly encourage any home care agency to seriously consider using ClearCare. It will make your office run so much more efficiently.

ClearCare is the Clear Leader!

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and informatics

Cons: Somewhat rigid in some of the functions - which is counterbalanced by reliability.

Overall: Clearcare is the leader of tech within the home care space due to their consistent investment into both their software and also the industry in general. They are consistently striving for better ways to meet the evolving needs of the industry. Our organization is coming up to two years using them . We have five locations and over 400 employees so we know it can handle a good size agency. The only reason I would not give them a perfect score is because there is still evolution happening, but I am frankly aware that they are still leaps and bounds ahead of their competition which I have spent a great deal of time vetting. We anticipate a long lasting relationship with ClearCare.

Their customer service and response time has been very good. They also seem genuinely interested in our thoughts and enhancement requests.

Excellent system for Client and Staff documentation

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Wonderful experience we have grown as Clearcare has grown. We enjoy the new updates and features that are added.

Really like Clear Care

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and understand

Cons: Don't really like all the check boxes to click when assigning a caregiver. I liked the way it was before.

Overall: We were recently bought out by a corporation company. We convince them to change over to Clear Care as their scheduling tool for all their health care agencies in their company. It is easy to use and understand.

Recommendations to other buyers: none

Robin's review of Clear Care

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's ease of use and customer support.

Cons: Sometimes slow.

Overall: When our franchise "Preferred Care at Home" was formed, it was suggested we use clear care as our tracking software. So I really didn't shop around. After just a short time I realized how easy it was to navigate and how easy it was to train others. Their on line tutorials are good, but just as easy to show an employee and they can use the tutorials when a problem occurs. The customer service has always been spot on. Always solved our problem quickly.

Recommendations to other buyers: Very pleasant to use, colorful and easy.

ClearCare

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I have really enjoyed using ClearCare. I love the CareFinder Tool, it helps to EASILY identify potential caregivers, and it helps us to be able to fill a schedule for a client rather than just filling shifts. I love how easy to use the ADLs/IADLs are, we can give as much detail as we need.

Pros: Love the CareFinder tool, I love how easy it is to send a message to a caregiver... A really great and streamlined program!

Cons: I wish I could tag from a note/send a message to my team from a note or on a specific visit. I do not like having to copy/paste information into multiple places to be able to send it out while still having the information on the visit.

Recommendations to other buyers: Watch the tutorials, and jump on board, this is the best scheduling system I have used and it has everything you need to run your business!

Functionality

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Clearcare is easy to use system that comes with functional and accessible tools. The tracking system for Applicants/Caregivers lets you see if you have duplicated an employee. Although when the actual applicant applies online it does not stop them from applying multiple times. The assessment plans for the clients is also very thorough and you can easily match a caregiver to a client based on their needs.

Love ClearCare

Jan 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We used ClearCare before and left because we thought we found something better. We're now back with them. Not everything is perfect but it makes our schedules happy and they are the ones utilizing it the most.

Clearcare is great software

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: This software was super easy to use and as a start-up, it helped me get up and going faster then I would have been able to otherwise. The software is good for small to mid-sized companies, not sure how it would be for larger companies. My only complaint with Clearcare was customer service. It was impossible to get a live person by phone. They were great at responding to e-mail, but there is something reassuring about being able to pick up a phone and call someone when you are having problems. Clearcare needs to work on improving that.

It Doesn't Get Any Better Than ClearCare

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We have been a customer for 3 years and could not be happier with the product and support from these guys. They are always improving the user interface, adding new features and helping us to run our agency more efficiently. If you need all in one home care software solution you cannot go wrong with ClearCare!

Pros: User interface, customer support, marketing support.

Recommendations to other buyers: The best SAAS product for home care!

No other Home Care Platform Compares

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Forward thinking
Ease of Use
Cloud Based
Ease of scheduling
Ability to manage entire operation
All contact management
Treats you like family
Fantastic company culture
Excellent customer support
Family Room Portal
Continuous updates
Innovatitve
Continually investing in being the best platform available
I could go on...

Cons: Have not had one that they have not been able to address and resolve.

Overall: A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic.

From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen.

Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors.

Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing.

I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!"

Pros:
Forward thinking
Ease of Use
Cloud Based
Ease of scheduling
Ability to manage entire operation
All contact management
Treats you like family!!
Fantastic company culture!
Excellent customer support
Family Room Portal
Continuous updates and innovation
Continually investing in being the best platform available
I could go on...

Cons:
Have not had one that they have not been able to address and resolve.

Advice to Others:
It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Recommendations to other buyers: It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Vendor Response

by ClearCare on December 27, 2016

Thank you Jerod! We love working with your team and seeing your growth trajectory as one of the fastest growing agencies in the land.

Great!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: This software is very easy to use and I love how integrated it is! It syncs with my Quickbooks and all my files are nice and organized. There is also an option to run reports so it is easy to print clients' and employees' address and will easily export to microsoft office to do multiple things with such as have copies of reports and create mailing labels.

Pros: Easy to use, integrated, great customer service.

Good product with lots of features!

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We started looking for a software to help run our operations. We selected ClearCare and things moved very quickly. Their product has assisted us in many ways to streamline operations, reduce costs, manage client information and track caregiver schedules and hours. Although there have been some issues from time to time, ClearCare support has always taken care of concerns promptly. Overall very good company.

Pros: Ease of use

Cons: System outages

Recommendations to other buyers: Ask Questions to make sure they are right for your needs.

Clearcare homecare software

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: ClearCare is great homecare platform, reports are clear, scheduling functionality is a big time saver. It is simple, easy to use and navigate through. My office recommends it.

Pros: Scheduling, payroll and home assessments forms are great.

Cons: they do have some down time due to technical issues that are still being fixed, but normally doesn't take too long, just may mean that you have to manually clock a caregiver in/out during that time period

Recommendations to other buyers: Go through demos of 3-4 homecare softwares and choose the best fit for your agency

ClearCare - The Best Software for Non-Medical Homecare

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: ClearCare was a no-brainer for us, with all of the options available on the marketplace today to agency owners, by far the best software on the market. ClearCare gives you the ability to grow your agency rather than be focused on fixing all the headaches that come with archaic software systems or the big named systems that take weeks to implement, train and understand functionality. We needed something that was scalable, front and back end focused and also easy to navigate, train and implement and get world-class support from. With ClearCare, they have mastered the software needed for Non-Medical Homecare agencies to focus on client care. ClearCare was able to support our new division, offer us world class customer service and support, which was actually something that another Homecare owner mentioned they (ClearCare) struggled with. We were happy with our decision to use ClearCare and cannot thank them enough for allowing us to expand our Homecare offerings to the marketplace.

Pros: Customer Support Easy to Train New Staff on Features/Ease-of-Use Beautiful looking user interface/front facing Product Enhancements and Constant Feedback

Cons: Accounting and Back end Financial functionality can be improved (reporting, payroll, accounting, finance).

Recommendations to other buyers: Go with ClearCare if you are looking for the best Non-Medical software on the market place

One of the best choices out there right now - Far from perfect, but better than most

Oct 07, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Moderately reliable, with only some downtime. Feature set limited but meets bare minimum requirements in terms of home care scheduling and timekeeping functionality. Very inadequate plan of care module. Works very well on small screens with responsive design, making it the best choice if you have after-hours and weekend on-call support staff.

I owned a private duty care company in California for 13 years until I sold it in December 2015. Before July 2014 we used the old client-server version of a competing product called HomeTrak and were pretty satisfied with that, but we wanted to move to a cloud-based solution for many reasons. We used ClearCare from July 2014 through December 2015 and it was satisfactory for us. Not amazingly great, but adequate and better than the other choices we looked at. I'm a CPA and a software engineer and I have pretty high standards. ClearCare minimally satisfied those standards, but did so better than any other solution that we considered.

Terrible Product - Important features are missing

Sep 28, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The family room is cool. Documentation tool is okay.

Cons: The support team is not able to implement any customizations and tries to sell you on how "easy" it is to do things the long way since they are missing basic features (we're talking 4 hours vs. 15 minutes if the feature existed). Once you create a plan of care, you can not apply universal updates to the plans of care for all shifts. You have to update each individual shift, and the system is kind of slow,so it can take hours to update 25 shifts in a 24/7 schedule. This alone is taking many hours of my time each week. There are also many other important features that just do not exist. Do yourself a favor and choose ANYTHING other than this.

Recommendations to other buyers: Understand what you need and make sure the product will meet your needs. We were a new business, and others warned us about ClearCare but we were won over by the slick marketing collateral. It was NOT a good choice.

Simple and Effective

Sep 14, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The scheduling and billing portion of the software is very user-friendly.

Cons: The telephony system is not as advanced as it could be. We had one customer who would spend three days a week at one child's residence and the rest of the week at the other child's residence. Difficult to find out how to turn telephony back on once turned off. Help is self-service.

Recommendations to other buyers: This is a very good system, as easy to use overall. Make certain that the individual who will use the software is included in the evaluation process.

ClearCare user

Aug 27, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Software is simple to use and intuitive. Vendor seems fairly responsive to our technical challenges and inquiries.

Cons: I find building reports and finding the data fields I need somewhat confusing.

Recommendations to other buyers: Make sure you explore all the functionality of the product. There are many aspects to this software to be explored and evaluated.

Great program

Aug 26, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly and the cloud based allows you to work anywhere. Easy to update and maneuver within the program.

Cons: Their response for making changes to the software. Getting new ideas started, having to promote them, all is time consuming and slow. Simple things should be that hard.

Recommendations to other buyers: Give constant feedback to Clear Care to improve the program so that users feel like their needs are being met.

We love the ClearCare platform!

Aug 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, excellent tutorials and help center. We love love love the caregiver and family room portals!

Cons: I wish it had a little more flexibility with who and what notifications are send out. Its an all or nothing thing. I would prefer to have one person get some notifications or specific notifications but if you get notifications as a admin you get them all.

Recommendations to other buyers: Evaluate your agencies needs and current processes first. If things need to change for productivity and customer service then make sure the software fits with those improvements.

User Friendly

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It was incredibly user friendly. When I first sed it, I had no training and figured it out pretty easily. I enjoy the fact they have training videos as well. They were pretty helpful too.

Cons: I honestly don't think I used it long enough to find something I disliked.

Recommendations to other buyers: This is great for a caregiving company. The scheduling is easy. Payroll is super easy. For what I used it for, I can't say I have any complaints.

I own a Homecare Agency and have been on Clea

Aug 04, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Nice colors - I only use this product because the franchiser is tightly integrated otherwise i would have moved on long ago.

Cons: The vendor is unresponsive, the platform goes down frequently and their tech support seems to feel that they are the customer we should accommodate their schedule. Very expensive.

Recommendations to other buyers: Look at the competition because my experience has been a great disappointment.

In the short time I have worked with it, I have been satisfied

Jul 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The ability to have email reminders sent when adding tasks

Cons: It is not always up-to-date or current with changes that have been made to client's and client lists

Recommendations to other buyers: To focus on ease of use and pay attention to any changes made to clients' information on secondary source

The system is good, like how it notifies about anything

Jul 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like using the custom beta report because it is very useful.

Cons: When the system has incidents and does not let us work properly.

Recommendations to other buyers: To use the custom beta report, as well as the live view.

Clear Care Review

Jul 21, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Through the Applicant and Caregiver section, it notifies you of duplicate entries in regards to hiring. Seeing if a person has applied or been hired previously.

Cons: The system does not always show you Inactive Caregivers or applicants, only occasionally.

Recommendations to other buyers: Updates to the Recruiting and Applicant/Caregiver sections would be useful.

H/R Billing Coordinator

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love this product so much is so much better then other S/w we use to use.

Cons: this product is so much easier then other product we use to use. this product has so much easy to run report and I can easily teach everybody in my office.

Recommendations to other buyers: we defiantly recommend this S/W to our other providers.

Review of Clear Care for elderly care giving services.

Jul 21, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The ability to manage a high volume of clients and caregivers simultaneously.

Cons: There are many bugs in the system that slow down and/or stop how our agency functions such as not being able to search anyone suddenly. There are also no notifications if the system goes down and that would be appreciated so that we could plan on how we will function without it for the time it is down.

Recommendations to other buyers: The product is much better than our old system, however there are still some bugs and room for improvement.

Helpful - Good Service!

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No matter what issue I have Clear Care is always getting back to me on how to fix my problem. Even if I don't have a problem but simply don't know how to run a particular report, they help with that too!

Cons: I don't like the fact that sometimes it does take more than a few minutes to load large amounts of data.

Recommendations to other buyers: This is the best one out there. I've done a lot of comparison and the features on Clear Care are unbeatable.

Great Software!

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that ClearCare is always listening and looking for ways to make the system better for its users. The system is very user friendly. I also love all of the weekly webinars. I've learned to use the system for things that I wouldn't have typically even knew I needed. This system has been very integral to the rapid growth of my business.

Cons: Sometimes I struggle with the mapping integration with mapquest

Recommendations to other buyers: This software was an integral part of the growth of our business. I'm learning new things each day!

Clear care has been an amazing tool that I use every day.

Jun 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that the software helps me to keep track of all of my employees schedules and clients at the same time.

Cons: The only thing that I don't care for is I don't have the option to select all when emailing employees.

Recommendations to other buyers: Always watch the demo and make sure you are comfortable using the software before you purchase it.

Happy. Easy to learn. Easier friendly.

Jun 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, ease of use, I like the reports, ease of running reports, birthday list for CG & clients, scheduling

Cons: down time-when it goes down, it is down. you can't run reports- you can not schedule

Recommendations to other buyers: it is user friendly, easy to use and follow. Easy to learn. Running reports are easy and helpful.

Really Improved Our Efficiency

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's so convenient to have our software online. A member of our staff is always on call after our office closes; having full access to our system wherever we are is a huge benefit. Further, I like that our CAREGivers have digital access to their schedules and client info. Between this feature, automated daily shift reminders, and a built in telephony system, I'm more confident today than before this product that we won't have schedule confusion or possible missed shifts.

Cons: Change/improvements can be slow and seemingly random, but they do take suggestions on a forum.

Recommendations to other buyers: If you aren't already using online software and you do any work away from the office, you need to make this switch. It has made a world of difference in our organization.

Great so Far

May 23, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: STABLE! They use great business logic. They seem to have a good handle on the future and what will be coming and help us automate for us.

Cons: some inflexiblity in the system, but they seem open to changes

Recommendations to other buyers: It's a great system compared to what is out there.

I love using ClearCare

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I chose ClearCare as a new business owner looking for the best possible software available. After trying other softwares and not being overly excited about them, I decided on ClearCare.

I had my first WOW moment with ClearCare when I was setting up my very first client. I realized how seamless everything was working and was very happy with my decision.

Customer support is a dream to work with and the onbaording experience was simple as a new business.

ClearCare has helped grow my business by the amount of detail in the reports. Keeping up to date on the details keeps me in the drivers seat of my business.

The amount of time we save on scheduling lets us use that time elsewhere and that money can be spent on other items like marketing.

The thing I like the most about ClearCare is their constant innovation. They are always rolling out new features by listening to their customers. I would highly recommend them!

One- Stop Platform

Apr 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been with ClearCare for a while and am very happy with my decision to leave my previous scheduling platform. What prompted the move was a lack of communication from my previous vendor. What made me choose ClearCare over the other platforms I was exploring was the fact that the system allows for my staff to be more self-sufficient, thus taking strain off my office. Before ClearCare, we were using multiple platforms for various purposes- one for scheduling, another for telephony, a website for charting visit notes, etc. The move to ClearCare has drastically cut down a lot of my time spent on administrative tasks. CC is also very responsive regarding inquiries and action items, and I love how they seek customer feedback on future planning and innovation.

ClearCare Experience

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to connect clients, caregivers, referrals and revenue was a great advantage! The Tagging system also helps to add more information to referral sources and customize them. I must say, too, that the customer support is superb! Always patient, knowledgeable and excellent!!!

Cons: The ability to add a recurring task is a definite disadvantage, especially when planning calls on referrals.

Recommendations to other buyers: Take advantage of all of the training that's available!

ClearCare makes up possible

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to ClearCare about two years ago after many attempts to find a Home Care management program that takes advantage of the possibilities created by cloud based mobile technology. We are a medium sized non-profit working with low income older and disabled adults. We needed to find a program that maximized our efficiency, allowed us to meet the many regulatory requirements of public funded Home Care providers, and give us potential room to grow in the future. ClearCare has been all of those--I couldn't recommend it highly enough. The major Pros:
* Super easy scheduling and caregiver schedule management;
* Very convenient email and text options for caregivers;
* Integrated documentation so staff don't have to enter information repeatedly;
* The potential for clients, families and other stakeholders to participated in care planning;
* Really, really good customer service.

Our feeling was the ClearCare would continue to grow and evolve as new opportunities presented themselves, and that has been true, with many new features and improvements over the past two years.

ClearCare is more expensive than our previous system, but given the huge number of benefits, we've been able to manage with a smaller number of staff than otherwise, so it has more than paid for itself.

Highly recommended!

Great tool but with limitations

Apr 11, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate, online tool, great customer support, robust knowledge base, scheduling features,

Cons: Robust on-barding process with workflows, payroll integration, sales management, off -boarding process, improve billing process, on demand electronic signatures submission( for agreements, etc),and custom workflows

Recommendations to other buyers: Evaluate the software based on your business needs.

It has been great

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has streamlined our operations and increased our productivity

Cons: Sometimes the features we need are not there. We ask them to add something and it either takes forever or it doesn't happen

Recommendations to other buyers: Always do a demo. Always make sure it actually meets your needs and that you understand what they can actually offer.

Very easy to use for scheduling and billing

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started using ClearCare a couple years ago. Our owner, Janet, received a call from one of their salespeople. He was very knowledgeable, thorough, and low pressure. We had previously been doing our scheduling via paper. Using ClearCare was much simpler and faster. It gets our schedules out to the caregivers and clients in real time. The time we have saved has given us the ability to grow our client and caregiver base. They are always making improvements to make things run smoother. Their support staff is always friendly and helpful. They genuinely care. We love using ClearCare and recommend it 100%.

ClearCare Review

Apr 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how user friendly ClearCare is. I have used several other client management systems and by far ClearCare is my favorite! The scheduling function is excellent as well as all the reporting features. I am able to generate reports on caregiver activity and hours worked. Great software! The ability to track notes and activities with clients and caregivers is a very beneficial component of the software. Being able to generate reports is another great function and allows me to stay up to date on a reporting and compliance basis.

Cons: I really have no complaints! We have been using this software for over 2 years and are extremely pleased with the functionality of it and with the customer support. I highly recommend this software!

Recommendations to other buyers: I highly recommend this software! The scheduling function is excellent and easy to use as are all of the functions within the software. I love how you can put notes in the client and caregiver files. This software keeps us very organized and able to refer to notes and scheduling questions in a quick time frame.

Awesome Platform to Assist in Running Your Business!!

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I enjoy most about this product is the fact that the system is very user-friendly. The ClearCare team is also easy to contact if you happen to run into any issues that cannot be answered through the Need Help? Guide.

Cons: I would really like to be able to get a glimpse of what our customers see on the family portal.

Recommendations to other buyers: Use the guided tutorials.. they are your friend! Also, if you have any pressing questions, call Customer Service, as they are more than eager to help you solve your problem.

We have been using Clear Care On line for about 4 years now. We love the ease of use and benefits.

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using Clear Care On Line for about four years and love the benefits it provides. We did look at many different options for scheduling and tracking billing, payroll and many other areas. What is great about the Clear Care system is that it covers all of the areas we were looking at filling needs for, all in one place. There was a time when we thought to look at other systems to make sure we were getting the most bang for our buck. After looking at and trying other systems we found Clear Care to be far and above the easiest, most efficient, most complete system out of all that we tried. The color coding is perfect in helping to tell a story of what is going on in our business at a glance any time of the day or night. We now have over 200 clients and 270 employees. If not for Clear Care I'm not sure how we would handle all that we do. It actually takes the place of 1 1/2 employees for us.

I am very impressed with the consistent emphasis on improving and adding to an already great product. On different occasions we have seen different needs that the system might be able to help us with if certain tweaks were added. Clear Care took these suggestions and implemented them into their system. They listened!

I do and would continue to highly recommend the Clear Care system to anyone that is in need of something like this.

User Friendly

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like Clear Care because it is user friendly, the customer service is outstanding. I've used CC for 3 years now and wouldnt change a thing!

Cons: I dont like how you cannot run applicant reports by county

Recommendations to other buyers: Very easy user friendly and the customer service is elite

Fantastic software with great features

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software reall changed the way I do business. I had used othe programs, but often had trouble trying to export the data to my Quickbooks system. I have never had any issues exporting data with Clearcare. The Family Room feature has been a tremendous selling point my agency. This has enabled us to really differentiate ouselves from our competition. The ability to house all of the essential tracking and scheduling from one software has really streemlined our process and made us as more efficient then ever in our 12 years of business.

Success with ClearCare

Feb 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I really appreciate the detail that ClearCare goes into to ensure a smooth going experience. I am a very visual person and I appreciate that ClearCare has a very simplified way of organizing everything, even with color coding. At times, the job itself is too much to handle, but I need a system that can keep up and can handle everything I throw at it and ClearCare does that and then some. There are so many amazing features that cuts time by so much so I can focus it on other things.
Customer support is always there for me if I have a question about something and always has a quick solution for me so I can get back to work!
The family portal is so cool and our families LOVE it! It's that much easier now to connect with everyone!

A software that needs a lot of improvement

Feb 03, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: We're required to use ClearCare within our franchise system. We used to use another very good software called HomeTrak. Clearcare's shortcomings are extensive and I can't begin to list all of them, but I'll share some so readers get a feel:
- Many of the features promoted as making it unique aren't of value because clients aren't interested in using them, or there is some functional reason why they don't work out to actually be used.
- Cost is much higher than our prior software yet overall, the extra work we must put into making it function okay requires more time, adding more additional costs. (There are some things it does well such as some of the scheduling-related features, and a lot of the report capabilities are nice). But many areas such as invoicing, care plans, etc. are cumbersome with output that isn't in my opinion good enough to be considered acceptable.
- Terms of the contract with ClearCare are horrible and unacceptable. No one in their right mind would agree to them. I signed only because of being required by our franchiser and because I trusted our franchiser to do what was right and necessary.
- Clearcare has a clause in our contract with them that says that we as customer exclusively own all rights, title, and interest in and to all customer data, yet regardless, they turn-around and hand client protected data over to others without our permission.
- Our conversion to ClearCare was rushed and support at the time was lacking. We ended-up with significant, costly problems such as over a month period where we had to do our payroll manually because the payroll report output from ClearCare was unintelligible. Subsequently there were ongoing issues with it paying people incorrect OT, and more that were due to the payroll report provided to us, not because of anything we did incorrectly ourselves.
- Care plans produced by ClearCare are confusing, overly long, don't have good ways to enter much of the important details...
- Even little things such as a place to include referrer's telephone extension numbers doesn't exist. There are work-arounds, but these little things add up to a lot of complication, confusion and become ridiculous.

Great product with great customer service that is always working on new innovative features

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clearcare has excellent customer service that resolves problems or answers questions right away. In an industry that moves at the speed of lighting Clearcare is always there to fix any issues we may be having our to educate us on new features that will help us to work faster and more efficiently.
We choose Clearcare because we were having issues with the customer service we were receiving from our previous provider and we have been so pleased with the hands on experience we have had. The on boarding was a breeze and they are always willing to have private webinars for our employees to show us the new features that are always coming out.
The telephony clock in systems is so easy to use. Having it work through the clients phone makes it much easier to instruct the caregivers. I am don't have to worry about getting calls that the caregiver is not there or that the caregiver forgot their pin number. We know right away when someone hasn't clock in/out or if the have clocked in/out late.
The functionality on my IPhone has improved drastically and now I can pull up the dashboard and specific client or caregiver information anywhere within seconds.
This is such a technologically advanced company, I am sure half of the things they offer I don't even know how to use yet but even using just the small portion we are currently using has allowed us to streamline our business and make ourselves more available to clients and marketing rather than being stuck in the back office organizing shifts, etc.

Great Product With Very Little Improvement Needed!

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When I started at my new company 8 months ago there was not a scheduling software in place. I tested several different software companies and options and found that Clear Care offered the most and was considerably easier to use than most. I love how easy it is to utilize the software; after using another scheduling software for almost 4 years I was very worried that my transition to Clear Care would be difficult but I was pleasantly surprised. The customer service team that helped me from the beginning till present is amazing, extremely helpful and patient. Scheduling at ease makes my life as an Office Manager and Care Coordinator run much smoother. I love the feature that allows me to message all of my Caregivers at once which saves me a ton of time that I could use doing other things in the office. I also like that I am able to utilize the software from my phone while on the go, because as we all know, this job keeps you on the go!

Cons: I do not like how the schedule appears for an overnight shift once the shift is completed. If I have a 12 hour overnight shift it will break it down in to 2 shifts. I provide paper schedules for my caregiver's and client's at times upon request and I always have to convert the schedule to an Excel or Word document for it to be interpreted easily which is extremely time consuming. I also dislike adding/editing a schedule using the software from my phone (after hours) because the dialogue box jumps around on my screen which causes me to incorrectly click on the appropriate item and in turn makes the dialogue box close and I have to start all over again(can become very frustrating and time consuming.) Fortunately, all of these dislikes can be fixed in the future and the "pro's" outweigh the "con's" considerably.

Recommendations to other buyers: Since I had the privilege to be the one that got to pick which software my office used so I was able to demo as many different companies as I wanted before a decision was made. I tested 6 different software options before making the decision to purchase Clear Care. Always look at everything the software includes. It does not make sense to use several different software programs to do the job that one program can do for you and your company. You will not be disappointed with Clear Care!

Ease of Use + Robust Care Management Solution

Jan 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clearcare is the best CRM I've ever used in any industry. Back in 2012, we looked at 4 alternative care management solutions for our new home care agency, and Clearcare was far and away the easiest to learn and use. We have been with them for a few years now, and we credit them with our ability to scale up painlessly as we've grown. Their customer service, commitment to their customers, and their focus on continually developing and improving has been impressive. They seek out feedback and their customer service is invariably friendly, responsive and knowledgeable, and their follow through/up is great. The system is robust, and can help companies just starting out and those that are larger/more established.

We loved it from the demo!

Jan 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We searched for new software and thought we would need to BUY another high priiced package and pay an anual maintanance fee. Not so with ClearCare.
We couldn't wipe the smile s from our faces once we saw what ClearCare could do for us.
We were up and running in less that 2 weeks, they suggested 3-4 weeks was more the norm but we were motivated. We cut 5 hours from the bookkeeper once we started doing invoicing straight from ClearCare. We no longer paid for a telephone log in and out function because it is all included in ClearCare. All that covers more than our monthly cost of ClearCare and after all of that: IT WORKS GREAT!

ClearCare for Home Health Care

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ClearCare was easy to learn and get started on. Their customer support was excellent in helping us migrate our data over and learn the processes of scheduling, charting, payroll processing, and billing. The platform is clean and modern looking, without too many tabs or graphics to clutter the page. The few times we have had issues (which were mostly user error), we have submitted requests to customer support which have been answered and remedied within the hour. All processes are easy to use, so not only do our administrators love ClearCare, our caregivers enjoy using it as well.

It is very user friendly

Jan 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the way it is easy to maneuver around ClearCare and it keeps great track

EASE OF USAGE-BEYOND USER FRIENDLY

Dec 31, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I HAVE WORKED ON MANY HEALTHCARE SOFTWARE PROGRAMS IN MY 30 YEARS OF STAFFING PHYSICIANS AND NURSES, BUT NEVER HAVE I BEEN ABLE TO WALK IN ON DAY ONE AND "SELF TEACH" A NEW SYSTEM. EVEN IF SOMEONE HAS BASIC COMPUTER KNOWLEDGE THEY CAN LEARN THIS SYSTEM IN ONE DAY!!!! I HAVE TRAINED NEW STAFF ON CLEARCARE IN LESS THAN AN HOUR IF THEY AE COMPUTER LITERIATE! CUSTOMER SERVICE IS ALSO A "10" STAR, IF I CALL I GET THE ANSWER I NEED IMMEDIATELY. THIS IS NY FAR THE BEST PRODUCT ON THE MARKET.

Cons: WHAT WOULD BE AN IMPROVEMENT WOULD BE THE SCHEDULING COMPONENT TO HAVE TIME "AVAILABLE" VS "NOT AVAILABLE", THIS IS THE OPPOSITE OF MOST PROGRAMS AND WE PREFER QUICKLY LOOKING FOR AVAILABILITY AND HAVING THE SYSTEM TO PULL UP ALL QUALIFIED WHO ARE AVAILABLE TO FILL AN OPEN SHIFT.

Recommendations to other buyers: REVIEW EACH SECTION FOR BETTER UNDERSTANDING, REVIEW THE REPORTS SECTION AS THIS IS VERY VALUABLE AND LOOK AT THE EASE OF TRACKING BILLING/PAYROLL DAILY.

Clear Care is amazing

Dec 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clear care is so easy to use. It has everything at your fingertips.

Cons: I would like for the advance payment billing to much easier.

Recommendations to other buyers: Make sure each and every software you review has the esiness that clear care has. Cleare care is so easy to use, self explanatory as well.

It is very user friendly

Dec 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very user friendly, simple to use. If you can't find it the customer support is very helpful along with the resource tab

Cons: none, I have not found anything that I don't like.

Recommendations to other buyers: It is worth the investment, it is very user friendly.

Quick, Easy, and constantly growing with my business and for my business

Dec 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Clear Care was introduced to my agency by a corporate representative in my industry. They had vetted the company and recommended the software hands down. I quickly learned why this was the case. Clear Care has made my life and that of my staff so much easier when it comes to running the day to day operations of our agency. The online invoice and billing module alone has saved countless hours and made the process so easy.

There are so many features to discover that I don't know that I've grasped the entirety of how Clear Care can help me manage my business. This can become challenging but after a little practice it becomes second nature. The customer service is first rate and very responsive. Once you send a request for advice customer service gets back to you very quickly. I don't think I've had to wait more than 24 hours to get an answer to any question I've had.

Without a doubt a first rate platform that handles any needs you might have. I highly recommend Clear Care.

Clearcare is Medicaid recommendation

Dec 20, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and inexpensive. They help make sure we are in compliance with Medicaid

Cons: It doesn't have a training components to help us ensure our caregivers receive online in services and complete CEUs

Recommendations to other buyers: Make sure all you settings are correct and make sure all parent payor information is correct to prevent delay in billing

CearCare vs Other Systems

Dec 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have reviewed other systems for my home care needs and found that ClearCare offered more detailed information from the CRM, Clients, Caregivers, Payroll, Billing, and KPI. I could go on and on about all of the advantages that ClearCare has above the others. The reports are easy to run and they are self explanatory so that my office staff can understand. We are all involve into setting goals. ClearCare makes it is easy for staff to take progress and what action steps to take to make goal. Just when you thought the system could not be any better, there comes a new system update! The others cannot compare.

Clearcare user for years

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a user for several years, and have come to depend in the clear care software to run most facets of my company. The interface is very very easy to navigate, and the learning curve for most functions is low. We love that we can connect to this software on any device. I have used other software that is overly detailed and too complicated to use dynamically.

ClearCare is the best choice for HomeCare

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We chose ClearCare because it was a web app and easily and quickly manged all core workflows we use. (ex: scheduling, billing, payroll, receivables, task management, employment/HR)

Our ClearCare WOW moment was in the first month of use. We quickly realized that our accuracy increased and efficiency increase 100%, many many hours of manual management were saved and redirected to growing our business.

Customer support experience is excellent! Online and phone support is always very responsive and can always resolve issue.

Our onboarding experience was simple and fast! We were up and running n just days!

ClearCare helped us grow our business by eliminating timely manual processes which frees time for marketing. They also offer webinars and online tutorials with relevant industry information supporting our growth.

Now that we are using ClearCare, out days are very efficient, manageable and we are alble to allocate time to grow business, not just manage through it

ClearCare is constantly and consistently innovating, instilling company culture, and demonstrates strong leadership with a commitment to all of our succeess!

ClearCare is a Game Changer!

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love customer service, love the ease of use, very much enjoy the search feature and payment processing is a huge time saver

Cons: We would like to have more ability to personalize the hiring process to our needs

Recommendations to other buyers: Notice if you are looking at is as scheduling only that ClearCare does so much more than help you schedule. It is a comprehensive platform that is becoming more comprehensive all the time1

Clear Care is such a great system very easy to use

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system has easy and accurate clocking in and out system for ease of billing the client and paying the caregiver.
There are so many great tracking reports

Love using our ClearCare software

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We chose ClearCare because our prior software was so hard to use and kept crashing. When we investigated other software options ClearCare was obviously a stand out. When I actually started using ClearCare it was just WOW! Everything is so easy to use. Anytime we have a concern or have a question, ClearCare's support team is very responsive and ensures the problem has been resolved to our full satisfaction. The on-boarding process was shockingly simple...we had our own dedicated contact who walked us through the process and made sure we had no hiccups. By having a simple to use software full of fabulous features our business has been able to focus on the important parts of the operation and has seen tremendous growth. All of this has saved my team so much time and energy. Our days are spent staffing and growing instead of feeling frustrated with software that's crashing or very difficult to use.
Add in the fact that ClearCare is obviously focused on constant innovation which just allows the system to become even better. Overall the company culture is one dedicated to helping it's customers grow and improve. Obviously this is a company with very thoughtful leadership!

Excellent experience great value for the money, innovative service

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My experiences using Clear Care have been fantastic. The reasons that we chose ClearCare above the other competitors was that ClearCare gave us a better value for our money. Rather than paying for services we wont be using we are just charged per the clients that we have. That way we can add and delete clients when needed. We also liked the initial presentation and how easy and informative the onboard agent that trained us. She took as long as needed until we felt completely comfortable using the system on our own. The customer service were always available any time we ran into a problem or needed an answer. I was never put on hold. They were there to answer anytime I needed them and they still are. I can call anytime and they are so friendly and right there to help me. The customer support and onboard agents did most of the work for me so it was very easy to convert from manual files.
We have so much time now to concentrate on getting new clients because we now use ClearCare to do all the work for us. We don't have to be concerned that the caregiver is at the clients home on time because ClearCare reminders let us know if the caregiver is late. It helps with total hours and I love the Carefinder feature where if we have an open shift I just go to the carefinder and put in the hours I need and it shows me what caregivers are available. I was so surprised when we got all our files incorporated that the whole system was so user friendly and so fast. Wow, I cant believe we didn't go with ClearCare sooner. All those wasted hours manually entering information. Now we have a few hours in the day to just relax and catch up on filing or relaxing because ClearCare does all the work for us.
They are always coming up with new ways to make things easier for us. We now love to use the tutorials whenever we need refreshing on a subject. The worksafe link is so helpful so that the caregivers will know what procedures to follow. Every month they send our emails so you can enroll in seminars that they have with the latest in the industry so we can always stay on top of the newest innovations. ClearCare has the greatest employees that really are about getting you an answer to your questions. The people that are in leadership are really trying to keep this company on the cutting edge of technology. We are so happy we found ClearCare

21st Century Private Duty Software

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I believe that the best feature of ClearCare is that it is user friendly; training new employees on the features and functionality of ClearCare is easy to understand. This saves us time on training costs and allows our new employees to immediately utilize ClearCare.

Cons: The system, as with any technology, sometimes fails, making customer support essential to resolving any issues. Homecare is 24 hours a day, so the only issue is that there is no after-hours support should the system malfunction.

Recommendations to other buyers: Make sure you look at every option available, based off your agency needs. No two agencies are the same, thus doing due diligence on the available software that fit your agencies criteria is critical to the success of your organization.

ClearCare - the leader in Point of Care software in Home Care

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is cleanly built with an easy and intuitive interface and fast responsiveness. It has greatly enhanced our productivity to far exceed the investment!

Cons: Built, it seems, for the vast majority of home care agencies (smaller size) but with a few work-arounds, can work for a large agency quite well!

Recommendations to other buyers: Understand that behind the scenes is where much of the software differentiation exists. We have tried several and find most to have a good surface, but ClearCare delivers all the way through!

We have been using ClearCare for about 2.5 years

Nov 15, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best part of using ClearCare is how user-friendly and intuitive it is. Also, I love that you set up the schedule once for a client and don't have to keep "building" schedules each week. I love the messaging feature where you can send a message to a caregiver via either text or email or both and that message and their reply gets automatically stored in their electronic file in ClearCare. It's also nice that you can blast all the caregivers, or a select bunch, at one time to broadcast that you have a shift open. The CareFinder tool is great for matching the service needs of the client with the skills of the caregiver. For example, it would never select a caregiver who is alergic to dogs for a client who has a dog. Clearcare also has a lot of standard reports as well as a good system to create reports based on whatever filter you choose. ClearCare's staff are all very friendly and helpful and will try their best to find a solution to your problem.

Cons: There are a few excellent reports that I would prefer you could change the date range for. For example, instead of just the the lifetime revenue of referral partners, it would be nice to look at the last month, or the last year. Also for the KPI board, it would be nice to see the numbers for a set period of time instead of weekly numbers. And it would be nice to have the option to count unconfirmed shifts as scheduled hours so I can see the total number of scheduled hours per week without having to manually add the unconfirmed shifts.

Recommendations to other buyers: Do live demos of several systems before you choose. There are many different features to be considered.

Clear Care Review! Awesome...........

Aug 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Clear Care system is so user friendly, anyone that has some knowledge of computers can use this system and feel very confident. If there are any questions just call Customer Service, they are awesome!

Cons: There is nothing I can really say that I don't like about the Clear Care system. If I can't figure something out I call customer service!

Recommendations to other buyers: This system offers just about everything you can think of. They constantly add new features to enhance the system and help make our business more efferent, accurate and fun!

We highly recommend Clear Care!

Aug 26, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how user-friendly Clear Care is! We looked at a couple different products for online scheduling and the others fell short. From the home screen to the live view, Clear Care is the best! The telephony really sold us on Clear Care because we love the way it tracks our caregivers and their hours. Also, the scheduling function saves us so much time and we are able to contact the caregivers directly from the program. There are always great updates and the customer support always has the right answers for us!

Cons: There isn't really anything I don't like about Clear Care. If there is something that you need the product to do, the customer service team is always open to hearing your ideas and making changes.

Recommendations to other buyers: I would highly recommend Clear Care! From a schedulers perspective, it saves so much time and is so helpful!

Raving About ClearCare

Aug 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reports and caregiver accountability. This has made the sales team in my office "Wow" our referral sources. When we tell social workers at the hospital about our telephony system, the living room feature and reporting capabilities, it gives us a competitive advantage over our competitors.

Cons: sometimes I have difficulty using ClearCare on my smart phone, but it may be user error :)

Recommendations to other buyers: USE THIS SOFTWARE!! It is the best you can find for home care!

Easy to use

Jun 30, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use. There aren't a lot of confusing tabs and links you need to search through.

Cons: The cells in the spreadsheet are small and often times I click the wrong one.

Recommendations to other buyers: It's extremely helpful when creating schedules. It's structured in a user-friendly way.

Great Product, hard to reach customer service

Jun 19, 2015
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ClearCare has been a great care management tool for our company. Hands down the best move we could have made

Cons: Family portal options, web based product that is easily accessible at all times

Recommendations to other buyers: Make sure you back up all your information prior to making the move to ClearCare, not everything will be imported over.

Excellent product.

May 30, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: From the friendly tech support to ease of use. ClearCare is so easy to use and it integrates well with other platforms such quickbooks.

Cons: There's nothing to dislike about ClearCare. Over the years my company has grown tremendously with the help and guidance from clear care. The marketing materials were awesome, especially for a startup company like myself.

Recommendations to other buyers: My customers like the family room. My staff love the ease of use and I love the fact that I can process payroll effortlessly.

Clear Care the clear choice

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clear Care is sleek, intuitive, and easy to use. But don't let the simple design fool you, this product is loaded with amazing features and complex performance and reporting tools. We couldn't be happier with the software, and know that it is going to be a key component in bringing our growing business to the next level.

Cons: I have no complaints about Clear Care. The customer service is so helpful, and there are online forums to help Clear Care decide what features should be added by popular demand of the private duty industry. Extremely responsive.

Recommendations to other buyers: When you vet software, definitely look at reviews. Schedule and attend the demo, for sure, to make sure that you like the feel of the product. Then, finally, speak with folks on the ground who are using the product. There is no better recommendation than from someone who uses the software for their own business on a day to day basis.